Novotel Paris Créteil Le Lac 4 stars

Our guests coming on 10.03.23 were not happy about the group breakfast. They felt not the same treated as the individual guests.

1. Unclean, outdated room with strong bad smell. Discovered bed bugs in the blanket. 2. Unsafe lobby access with stairs, iced and slippery. 3. Limited and incompetent staff that can not answer customer's questions. 4. Cold eggs and broken coffee machine for breakfast.

Staff was very friendly. Rooms were clean. Location easy to find.

The hotel is apparently rated as 4 star but quite frankly it doesn’t deserve any stars. The hotel is neglected and tired, in need of a much needed renovation and change of personnel! On arrival, there are a number of steps and no accessible option with luggage, which is odd. On entering you are met with a strange smell, which appeared to be a feature rather then a one off, and no designated reception. The stairway was thread bare and worn out carpet, not a little bit, but large sections. The rooms themselves are tired and badly maintained. For example, where there has been some form of maintenance it has been poorly done, leaving obvious patches. The bathroom furniture is stained and very old. There is a damp smell within. The temperature of the room was unbearable, too hot, even when the heating was turned off. The room was not very clean, the windows were dirty, as were mirrors. There is no thought as to location or adequacy of plugs for charging. They only provide the basic shampoo, conditioner and gel, no shower caps, slippers, etc. The bed linen was not clean and on day one we noticed a blood stain (fresh) on a pillow case - we assume that it was not changed from the previous occupants. The towels are thin and threads coming out, plus we were never given enough towels. Also, the walls are incredibly thin and you can hear everything from the neighbouring rooms (in all directions!) as well as the corridors. The sofa bed creaks and makes noises in every movement and is incredibly uncomfortable! We did not take breakfast at the hotel or have any other meals there so cannot comment on the state of the food. The staff are unapproachable. For the few days we were there, we were never greeted on arrival or departure.

The hotel is advertised as 4 star, but sadly it is not worthy of 2 stars. The towels were very poor quality, flat with loose fibres. There were four of us staying in the room and we were never provided with sufficient towels. The pillow had a blood stain on it. The room gets very hot, despite the fact that there is no heating on. The windows were dirty. The bathroom floor was “sticky”, as was the toilet. The bathroom suite itself is very tired, stained and poor quality. The only provisions available for guests were the shampoo, conditioner, shower gel and hand wash. There are no shower caps, little sowing kits, etc. the sofa bed is very poor quality, constantly creaking on any movement and not suitable for sleeping on - triggering back pain and just generally very uncomfortable. The walls are very thin and you can hear noise from other rooms, be it above or next to our own. The carpet on the stairs is thread bare, completely worn out. As soon as you walk into the hotel lobby we noticed an unpleasant smell on a couple of occasions, especially the day of our arrival. Overall a very poor experience and would not recommend.