Novotel Paris Créteil Le Lac 4 stars

Customer review rating (ALL Rating) 3.7/5 762 reviews

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Novotel Paris Créteil Le Lac - Image 1
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Rue Jean Gabin, RN 186, 94000 CRETEIL, France

Description

Hotel extras

  • Terrace with outdoor swimming pool and view of the lake

  • 10 daylight-filled meeting rooms

  • Free, secure private car park with payable electric charging stations

  • Brasserie "La Cabane" homemade cuisine

  • Co-working space

Our accommodation(s)

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Hotel location

Novotel Paris Créteil Le Lac

Rue Jean Gabin, RN 186
94000 CRETEIL
France

GPS:48.780783, 2.446389

Telephone
Fax +33 1 56 72 56 73

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La cabane Brasserie Maison

Simple and tasty cuisine with local and seasonal produce at La Cabane restaurant, in a warm home-brewed brasserie atmosphere. Also enjoy our terrace overlooking the pool and the lake.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  762 reviews

TripAdvisor Rating  3.0/5  746 reviews

Quiet stay in Créteil

Customer review rating 4.0/5

Herman Business - Confirmed reviews ALL

The hotel is well located on the lake of Créteil, which makes it an oasis of quiet in an otherwise busy neighbourhood. Good service, but the interior merits a serious renovation.

Dear Herman, thank you for your feedback. We are delighted to hear that you enjoyed the peaceful location by the lake. Your comments about the interior have been duly noted. We strive to provide excellent service and will consider your suggestion for renovation. Best regards, Novotel Paris Créteil Le Lac

Too many things in 3 days

Customer review rating 2.0/5

Luisa Business - Confirmed reviews ALL

1)I had to proove my reservation 2 timzs on the second day providing your confirmation 2) to reprogram my key other 2 times 3) the pannel on the wall fall on my bed in the middle of the night at 2 am . I ask to check the second one that was unstable … nobody removed both of them… a little too much

Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. We regret that you had to repeatedly prove your reservation and reprogram your key. Additionally, the issue with the panel falling during the night is unacceptable, and we understand how frustrating that must have been. Please know that your safety and comfort are our top priorities, and we take these incidents very seriously. Our Guest Relations Manager, Coline, will reach out to you shortly to discuss these matters in more detail and ensure that such issues do not happen again in the future. Thank you once again for bringing this to our attention, and we hope to have the opportunity to welcome you back under better circumstances. Best regards, Florence Manager Duty - Novotel Paris Créteil Le Lac

Ok

Customer review rating 4.0/5

Philip B. Solo - Confirmed reviews ALL

Good hotel everything ok except I was disappointed with the meal plan for €29 (dinner starter and main course). I thought the choice was way below what might be expected. From memory the only "protein" dish was "Fish and chips" on the French menu whatever that might mean. Most of the main courses were cold plates. Other guests seemed to choosing from the à la carte which looked good.

Dear PHILIP B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Worst experience ever !!!

TripAdvisor rating 1.0/5

Lordmw Families - TripAdvisor review

Our nightmare began 2 days before our intended stay. Our son's insulin pump started playing up ! Then if things couldn't get any worse, we had a tyre blow-out on the motorway !  Now stranded in rural France. We collectively made a calculated decision to cancel our booking with the full knowledge that we were protected with booking.com"s "FREE CANCELLATION" policy My wife then spent hours on the phone contacting the hotel & booking.com in order to confirm the cancellation of our forthcoming stay, & to explain the seriousness of our son's medical emergency ! With repeated promises that everything would be resolved in our favour. Then upon returning to the UK the real nightmare began !!! The Hotel took payment for the no-show, & subsequently charged us for the half board meals that we had not partaken of ! Stating that our booking was a "non refundable" booking, which was untrue ! Dumbfounded & flabbergasted !!! We immediately contacted the Accor group who are the parent company of Novotel hotels. Also contacting booking.com. With the Accor group saying "As our situation was one of a medical emergency. We would 100% receive a full refund" With the hotel now choosing to ignore all communication/messages & emails sent by us/Accor & booking.com ! With our money now  gone !!!  We've followed  booking.com's advice, in opening a dispute with our credit card company. What's shocks us the most beyond that of monetary loss. Is the Hotel's total lack of sympathy, support, compassion, & kindness surrounding our medical emergency & near catastrophic Motorway incident ! Hence my advice to everyone. Is to find an alternative hotel. One that has the ability to express "Good will"  A hotel that doesn't show by it's actions, that it's only interested in your money, whilst giving nothing in return !!!  My review joins the 100's of dissatisfied & disgruntled customers ! Reading other reviews, I see many have had similar nightmares !!! Regards to all fellow travellers. Lord w & family 

What a disaster!

Customer review rating 1.0/5

André R. Families - Confirmed reviews ALL

One of the worst experiences in France. Hotel is old and dirt. Rats everywhere. Smell of dead animal ( probably rat) on the swimming pool area. Totally outside the Novotel standard that I know around the world. Our room was supposed to be ready at 2pm but we arrived at 5pm and we had to wait for that. Only good experience was at breakfast when a lady called Alhima made us feel welcome for first time.

Dear Mr. S., We are truly sorry to hear about your disappointing experience at our hotel. Your feedback regarding the cleanliness and maintenance issues is of utmost concern to us. Rest assured that we will address these issues promptly. We sincerely apologize for the inconvenience you faced upon your arrival. It is heartening to hear that Alhima made a positive impact during breakfast. We deeply value your feedback and hope to have the opportunity to restore your faith in our services. Warm regards, Novotel Paris Créteil Le Lac

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Other web-users rate our hotel

  • 219 reviews 8.8/10 Location
  • 611 reviews 4.6/10 Room
  • 644 reviews 7.8/10 Service
  • 8 reviews 5.5/10 WiFi
  • 295 reviews 4.9/10 Comfort
  • 250 reviews 3.3/10 Cleanliness
  • 203 reviews 5.9/10 Breakfast
  • 67 reviews 3.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.