Novotel Paris Créteil Le Lac 4 stars

Customer review rating (ALL Rating) 3.7/5 742 reviews

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Novotel Paris Créteil Le Lac - Image 1
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Rue Jean Gabin, RN 186, 94000 CRETEIL, France

Description

Hotel extras

  • Terrace with outdoor swimming pool and view of the lake

  • 10 daylight-filled meeting rooms

  • Free, secure private car park with payable electric charging stations

  • Brasserie "La Cabane" homemade cuisine

  • Co-working space

Our accommodation(s)

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Hotel location

Novotel Paris Créteil Le Lac

Rue Jean Gabin, RN 186
94000 CRETEIL
France

GPS:48.780783, 2.446389

Telephone
Fax +33 1 56 72 56 73

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La cabane Brasserie Maison

Simple and tasty cuisine with local and seasonal produce at La Cabane restaurant, in a warm home-brewed brasserie atmosphere. Also enjoy our terrace overlooking the pool and the lake.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  742 reviews

TripAdvisor Rating  3.0/5  746 reviews

Difficult to describe all issues (please read the details)

Customer review rating 0.5/5

Marcel P. Business - Confirmed reviews ALL

1) Bed broken and not repaired (suspension issue) - mentioned but no feedback 2) Bathroom sink water stuck 3) Bathube water stopper missing. After complaint it was provided to the room, then it cannot be removed anymore. I went next day to reception and it was promissed to repair together with the other issues, nothing was done and the room was not cleaned anymore. No communication to me as customer. 4) Several times during my past stays I had the issue that shower soap or hair conditioner or shampoo was empty. Each time I had to request for replacement. Room service is not attendive and not cleaning it. 5) IN general no bodylotion in the room. Asking the reception for body lotion is sometimes successfull and sometimes not. Mostly the reception doesnt know even what is body lotion. 6) If glasses or cups in the room are used they are not cleaned. 7) In some rooms Pillows are wrapped into a plastic shelf inside the normal cover to save cleaning cost but it makes sleeping unconfortable. 8) Air condition is not working in summer but no ventilation is available 9) As a Platinum customer according to the Accor website a gift should be provided upon arrival. There was never any gift provided to me upon arrival, only once after requesting it. Asking the reception they tell you that this is voluntary but according to the website it should be provided to Platinum customers and it is nothing written about voluntarily. 10) Customers are seperated at the breakfast according to races. One morning I wanted to have breakfast was all rooms in the "Caucasian area" were occupied so I went to the "Chinese" or "Asian" area to have breakfast. Honestly I felt comfortable there because I speak Chinese and I worked in China. But then the staff very rude asked me to go back to the Caucasian area. For me this behavior seems to be not according to usualy inclusive and diverse environment we live in. I dont want to say that this can be considered as racism but I dont think it is ok. All this does not reflect the Accor standard nor the behavior towards a Platinum customer of Accor. The hotel is old, management is investing nothing into renovation. It is the worst Accor hotel I have stayed in the last 15 years in the world. The only reason why I continue to stay there is because despite all the obstacle the area near a lake is a good place for having a evening walk but also because Coline from the Team tries her best to handle the bad situation onsite. She is trying her personally best to improve the situation but it seems that the management provides no money for all the efforts.

Dear W. , Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for taking the time to share your feedback. We are sorry that your stay was not pleasant and we ask you to accept our sincere apologies. I have spoken with my staff to better understand in order to provide immediately the best solutions available. The measures have been taken to ensure that such failures do not occur again. Our commitment is to receive each client in the best conditions. I checked the room you were in myself. The AC is working. Soap and body lotion are available too. We provide our homemade honey as gift for Platinium Member this winter. You’ ll have yours next time. The pillows are in plastic dust protectors, not to save washing. Finally, I would like to make it clear that we treat each of our clients with the same respect and desire to please. We welcome everyone (exactly like our staff member) and are very proud to do so. If there anything you want to talk about, feel free to contact me directly by phone or email on H0… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, good stay and smiling hotel staff

Customer review rating 5.0/5

Manold Couples - Confirmed reviews ALL

We enjoyed our stay in this well located hotel with excellent service.The morning sun rise just out of the bar near the swimming pool, facing the lake was a great moment with my wife.

Dear Manold, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our location and service. It’s wonderful to know that you and your wife had a memorable moment by the pool. Best regards, Novotel Paris Créteil Le Lac

Hotel Room

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Hotel room was too hot, not well maintained and equiped

Dear Guest, Thank you for your feedback regarding the temperature and maintenance of your room. We strive for comfort and cleanliness in all accommodations, and your comments will be noted for future improvements. Best regards, Novotel Paris Créteil Le Lac

Quiet stay in Créteil

Customer review rating 4.0/5

Herman Business - Confirmed reviews ALL

The hotel is well located on the lake of Créteil, which makes it an oasis of quiet in an otherwise busy neighbourhood. Good service, but the interior merits a serious renovation.

Dear Herman, thank you for your feedback. We are delighted to hear that you enjoyed the peaceful location by the lake. Your comments about the interior have been duly noted. We strive to provide excellent service and will consider your suggestion for renovation. Best regards, Novotel Paris Créteil Le Lac

Too many things in 3 days

Customer review rating 2.0/5

Luisa Business - Confirmed reviews ALL

1)I had to proove my reservation 2 timzs on the second day providing your confirmation 2) to reprogram my key other 2 times 3) the pannel on the wall fall on my bed in the middle of the night at 2 am . I ask to check the second one that was unstable … nobody removed both of them… a little too much

Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. We regret that you had to repeatedly prove your reservation and reprogram your key. Additionally, the issue with the panel falling during the night is unacceptable, and we understand how frustrating that must have been. Please know that your safety and comfort are our top priorities, and we take these incidents very seriously. Our Guest Relations Manager, Coline, will reach out to you shortly to discuss these matters in more detail and ensure that such issues do not happen again in the future. Thank you once again for bringing this to our attention, and we hope to have the opportunity to welcome you back under better circumstances. Best regards, Florence Manager Duty - Novotel Paris Créteil Le Lac

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Other web-users rate our hotel

  • 236 reviews 9/10 Location
  • 611 reviews 4.7/10 Room
  • 679 reviews 8.1/10 Service
  • 10 reviews 4.2/10 WiFi
  • 297 reviews 5.1/10 Comfort
  • 254 reviews 3.6/10 Cleanliness
  • 209 reviews 6.3/10 Breakfast
  • 139 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.