Novotel Paris Créteil Le Lac Hotel 4 stars

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The space was very nice. Everything was good

repos

Good bed Good food Fine staff

No night fuss and the room cleaned well, which is good except that there were too many pillows on the bed for a standard room.

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I stayed many times in this hotel as it is very convenient to go to the office in Creteil. Everytime the service at the restaurant is just Okay. Nothing major but every time I have the feeling it could have been better. For this stay, I did not like the fact that I had to get up and go to the bar to sign the bill and give my room number loudly after I finish my dinner. When I go to a place very often , I appreciate if there is something special. I do not feel that in this hotel.

Lots of improvements since my last stay several months back. Breakfast higher quality, friendly and helpful staff (that was already the case from the start) and excellent dinner.

I had a good experience. I skipped breakfast as that is far too expensive.

Very nice hotel having nice rooms, a good restaurant and a very friendly and helpfull team. Great to be here.

The room was ok. Clean. Bed comfortable. Big plus for a large TV screen. Bathroom without the cabin causing a lot of water spilled over the floor after the showering. I missed a traditional reception as I was sometimes lost who is doing what from a hotel service perspective. I prefer also to get an option for a paper invoice at the check out and not only via email.

Following a C-section, the Team took care of me. From the booking confirmation call, to the cleaning Lady the first morning, Arafat at the breakfast, the Cook who helped me warm up my food, the Lobby Man who opened the basement door to access thé lift as I couldn't walk up and down the stairs at the entrance, I felt warmly welcome !

Had an enjoyable stay in one of your suites. A few small issues though... 1. Shower often lost water pressure to the point the water completely stopped. 2. Room cleaners not the best - food crumbs still on the floor despite being hoovered. Drink not always replaced in the fridge. Not all the cleaners are friendly, you see them in the coridor and they don'y say anything. I also saw one of the cleaners walking around bare foot, which is very far from professional. 3. A little disappointed with the size of the suite and as the premier room, they really should have a view of the lake and not the car park. 4. Don't understand why the executive rooms have better bathrooms than the suites. Having said this, the staff were pleasant and the food was nice both the times we ate.

It was hottest day in paris and our AC didnot work. We contact the managment several times ,but they didnot do any thing to help us. over all every thing was like a two star hotel. it was nothing like a Novotel.

1. The check in process was overly cumbersome and left me feel somewhat untrusted 2. The temperature of the lobby was excessively warm 3. The TV kept loosing connection about every 30 minutes rendering watching TV useless 4. The room had left over cleanliness issues from the previous guest. 5. The room A/C did not work and I finally got to sleep at 4:30 AM only so have to leave for work at 6:30 6. I checked out early due to the above and was not offered anything as to a reduction of free night etc. 7. When awaiting my taxi a fellow at the desk told me to go ahead and have a water on the house as it was very hot in the lobby awaiting the taxi. As I waited a clerk came outside and accussed me of taking a water without paying. I tried to communicate that everything was taken care of. He persisted and them a lady came outside and accussed me again stating that I was so much as stealing a simple bottle of water. OMG intelligence does not appear to be a prerequisite to work here and the word guest relations is obviously very foreign. I would not suggest anyone with any type of expectation of satisfaction to visit this property. Actually it is quite sad the I was offered nothing than when the lobby exceeded 100 degrees accussed of stealing a simple water.