ibis budget Saint Maurice

ibis budget Saint Maurice 2 stars

Customer review rating (ALL Rating) 4.2/5 619 reviews

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Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Paying public underground car park 50 m from the hotel

  • Easy access to the heart of Paris and Accor Arena

  • A short bike-ride away from Bois de Vincennes, Tour du Bois and 4 lakes

  • 24-hour reception, early check-in / late check-out

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis budget Saint Maurice

252 Rue du Maréchal Leclerc, ZAC Vivendi/ OTV
94410 Saint Maurice
France

GPS:48.815953, 2.459032

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  619 reviews

TripAdvisor Rating  3.5/5  328 reviews

Reception / Mattress of the Bed

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Person at the reception for the check-in not pleasant, and mattress of the bed not clean

Dear XAVIER D., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations and we are sorry, that you did not get the warm and friendly treatment every guest deserve whilst staying with us. We very much hope that we get the chance to serve you better in the future. Kind regards and all the best to you. Sandra SEMEDO Ibis Budget Saint Maurice

Horrible Never Again

TripAdvisor rating 1.0/5

C9241ANmariaf Friends getaway - TripAdvisor review

I am an Accor member and I travel frequently with this chain. However, I must point out that this is the first time I encountered this horrible experience. Whilst checking in and entering the room assigned to us, we encountered several issues in the room. The first one which was eye catching was a big hole by the bedside table. The second issue encountered was when making the third bed on the top, as that has to be done by yourself and it is not done by the room attendants. Having to make the bed was not an issue, but finding other people’s crap when making it was a big no no. There was chewing gum in the corner, tissue paper and also a clothes tag. The third issue was the pillow being so dirty that from white it had a yellowish color. Nevertheless, the pillow case had a big round stain which was impossible not to miss. When this was mentioned to the receptionist, we where advised that considering there is no more available rooms we where not able to be moved into another, but it will be passed on to the management team and they shall get back to me. The pillow was not replaceable as there was no spare ones, however I got another “clean” pillow case in which i placed on top of the stained one. At least i don't get the yellow pillow on my face. With the hole on the wall, the receptionist covered the hole for the time being with a piece of A4 paper and tape so it was not visible but still there. It was not his fault and he really helped us as much as he could bless him. He also advised us to send an email regards to our complaint and some compensation shall be given to us. After all those incidents, we decided to have a shower. When having a shower, the door does not close properly and the drain is blocked having on overflow of water all over the room. When reporting this to the receptionist the next day, We were advised that there is no maintanance on duty who is able to sort it out and they are aware about this issue as other guests have complained about this. We where offered that day to pack and leave the luggages at the reception for a room move, however i was not comfortable in doing so and i didn't want to waste a day moving as it was already late morning. I did ask for some compensation, thus I was informed that when the manager comes on Monday i am free to come to speak with her. Monday came, and I waited for the manager until 11.00 am. Once I finally got hold of the manager, I was advised that she has no idea about this issue but she will read the email which I told her about and get back to me. Please note we where leaving the next day so I wanted it to be tackled before I check out. The funniest thing was that the manager was speaking in french with the receptionist who was translating to me in english. Anyway, after all this hassle, I got a reply back that I shall be refunded some compensation for this inconvenience which I accepted. I gave them all my credit card details last Monday and I still did not get the refund I was promised. In addition, when emailing back to them I do not even get a reply back. I do not know whether to laugh or cry. I know i booked a 2 star hotel, hence I am not accepting 5 star service. But Checking into a room in this state no matter what star it is is not acceptable. Unfortunately Accor has lost a member and I will not recommend it.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandra SEMEDO Ibis Budget Saint Maurice

Good stay but you shall put some personal staffs like water or shampoo & shower gel

Customer review rating 3.0/5

Amr M. Business - Confirmed reviews ALL

Moderate, i want some personal staff like shampo &shower gel & slapper for bathroom &hair comb

Dear AMR m., Thank you for taking the time to tell us about your experience at the ibis budget Saint-Maurice. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra SEMEDO Ibis Budget Saint Maurice

Customer review rating 1.0/5

M Business - Confirmed reviews ALL

the hotel needs renovation, dirty walls, burned out electrical sockets, hole in the wall, toilets in the closet... what was that?

Dear MACIEJ P., Thank you for taking the time to tell us about your experience at the ibis budget Saint-Maurice. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel will be completely renovated next year during the summer. Regarding breakfast, we serve a continental breakfast, we will study our buffet to identify possible improvements. We thank you once again and we hope to regain your trust. Sincerely, Sandra SEMEDO Ibis Budget Saint Maurice

Good stay

Customer review rating 3.5/5

Em Friends - Confirmed reviews ALL

It was a good stay. Friendly and polite staff. Room was a good size with a comfy bed and didn't have any disturbances at all with the outside street despite it being next to bus stops

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sandra SEMEDO Ibis Budget Saint Maurice

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