Mercure Paris Porte de Versailles Expo Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,312 reviews

Best price
guarantee
Mercure Paris Porte de Versailles Expo Hotel - Image 1
Mercure Paris Porte de Versailles Expo Hotel - Image 2
Mercure Paris Porte de Versailles Expo Hotel - Image 3
Mercure Paris Porte de Versailles Expo Hotel - Image 4
36 38 rue du moulin, 92170 VANVES, France

Description

Hotel extras

  • Renovated and modern rooms

  • Beside "Porte D" at Parc des Expositions/Hall 7. Covered private parking

  • 19 modular and fully equipped meeting rooms with daylight, 750m²

  • Millésime restaurant, modern and warm, French cuisine

  • Family rooms, possibility of adjoining rooms. Just ask!

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Paris Porte de Versailles Expo Hotel

36 38 rue du moulin
92170 VANVES
France

GPS:48.827125, 2.292001

Telephone
Fax +33 1 46 48 56 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BISTRO MILLESIME

Our chef provides regional French specialties and more exotic dishes in a warm and modern setting. Close to the Paris Expo Porte de Versailles, we welcome guests during the week for a meal or a drink.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,312 reviews

Customer review rating 2.5/5

Aaron M. Business - Confirmed reviews ALL

Check in experience was slow at first (did arrive slightly earlier), came back later in the evening and it was even slower - the gentleman checking me in disappeared for a period of time without telling me what was happening and I assumed he had just left completely. Water filling station on second floor is great but no fridge in the room (in 35c heat) was disappointing. Breakfast was adequate.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your check-in experience did not meet expectations, particularly regarding the waiting time and communication. This is not the standard of service we aim to provide, and your comments have been shared with our front office team for review. We are pleased that you appreciated the water station and found breakfast adequate, though we regret that certain in-room amenities did not fully meet your comfort needs, especially in warm weather conditions. We hope to have the opportunity to welcome you again for a smoother and more comfortable stay. Kind regards, Camille H. Front Office Manager

Customer review rating 1.5/5

Roscoe E. Business - Confirmed reviews ALL

First experience in a Mercure hotel, will probably be the last. Here on a business trip for VivaTech with about 40 other colleagues. Here is just a sampling of the many problems we had: -People not being able to pay for multiple days in a row because the hotel system was down -People who did pay being locked out of their rooms because the hotel lost the payment information and wanted them to pay a second time. -A person going to their room after check-in only to find it had never been cleaned since the last occupant. -Extremely rude staff who seemed personally offended we arrived before 3pm despite the fact we had no desire to check in yet and just wanted to leave our bags. "Check-in is at 3. You can't get into the room yet so you'll have to wait here in the lobby." j'hallucine. No, we are not planning on waiting 3 hours in the lobby, we just want to drop our bags like one can do at any other normal hotel anywhere in the world. She lets us leave the bags and then upon retrieving them they were upset with me because the tag they had put on my bag had apparently fallen off. "Where did it go??" I have no idea , you were the one who had this suitcase, not me, and one of your colleagues put the tag on. I had to offer to show them my ID to match my luggage tag before she would let me take it. -Hotel staff sitting in the back room ignoring a line of 8 people while the two people at the desk take (I promise I am not exaggerating) 20 minutes to check in two different parties. -Them blaming me for the wait because I was apparently supposed to know to hold up my luggage tag and wave it around in the air to let them know to leave the customer and open the baggage drop. I didn't realize I was supposed to abandon my manners and be rude to get the service I needed. -Hotel staff juggling a football in the lobby instead of checking people in. -Almost getting hit by said football flying through the air while waiting to check in. -AC not working in multiple rooms. -At breakfast, the check in girl replying 'en Francais s'il vous plait' to someone who said their room number in English. I thought this was an international hotel? -Plastic protectors on the mattresses and no fitted sheets, so the flat sheets slide completely off the bed during the night and you wake up lying on gross plastic. -World Cup parties in the atrium (which half of our rooms faced) going until late in the evening. In summary, this was in no way a 4 star experience and I had way better service (and a much nicer room!!) last month at an Ibis Styles. if I was paying for this and not work I would have left after the first night. The only positive I can say is the bed was comfortable.

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your stay. We are sorry to learn that your experience did not meet your expectations and that several aspects of your visit left you with a negative impression. We sincerely regret the inconveniences you encountered during a particularly busy period linked to major events taking place in the area. Please be assured that we take comments regarding service quality, reception procedures, room readiness, guest comfort and technical issues very seriously. Your observations have been shared with the relevant department managers and will contribute to our ongoing efforts to improve both our organization and the overall guest experience. We are nevertheless pleased to read that you found the bed comfortable, although we understand that this positive point was not enough to offset the difficulties you experienced during your stay. Thank you again for your feedback. We regret that we were unable to provide the level of experience you expected and hope to have the opportunity to restore your confidence in the future. Kind regards, Camille H. Front Office Manager

Customer review rating 3.5/5

Evan F. Business - Confirmed reviews ALL

Room was average for the price. Lobby and reception are had no air conditioning (or was on low), the temperature outside was 38 degrees so it was almost impossible to enjoy the restaurant or watch the football games. Room service was solid, no issues.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you were satisfied with the room service provided during your stay. We regret, however, that the comfort of our public areas did not fully meet your expectations during the exceptionally high temperatures experienced at the time of your visit. We understand how this may have impacted your enjoyment of the restaurant and the football broadcasts. Please be assured that our technical team is actively working to address this issue and ensure a more comfortable environment for our guests. Your comments regarding the overall value perception of your stay have been noted and shared with the relevant teams as part of our continuous efforts to enhance the guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Camille H. Front Office Manager

Customer review rating 0.5/5

Joud F. Business - Confirmed reviews ALL

Very noisy, slow, rude staff

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations, particularly regarding noise levels and the quality of service you received. Providing a welcoming and attentive service is a priority for us, and we regret if this was not reflected during your stay. Your comments have been shared with the relevant teams as part of our ongoing efforts to improve our guests' experience. We appreciate your feedback and hope to have the opportunity to welcome you again in the future under better circumstances. Kind regards, Camille H. Front Office Manager

Customer review rating 3.0/5

Claire D. Business - Confirmed reviews ALL

Breakfast was not very good especially the eggs. Mattress was extremely lumpy and uncomfortable I also got some type of insect bites on my neck

Other web-users rate our hotel

  • 442 reviews 7.7/10 Location
  • 821 reviews 7.1/10 Room
  • 1,149 reviews 8.6/10 Service
  • 9 reviews 6.7/10 WiFi
  • 424 reviews 7.2/10 Comfort
  • 370 reviews 7.3/10 Breakfast
  • 300 reviews 8.1/10 Cleanliness
  • 135 reviews 3.7/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vanves Hotels