Mercure Paris Porte de Versailles Expo Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,287 reviews

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Description

Hotel extras

  • Renovated and modern rooms

  • Beside "Porte D" at Parc des Expositions/Hall 7. Covered private parking

  • 19 modular and fully equipped meeting rooms with daylight, 750m²

  • Millésime restaurant, modern and warm, French cuisine

  • Family rooms, possibility of adjoining rooms. Just ask!

Our accommodation(s)

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Hotel location

Mercure Paris Porte de Versailles Expo Hotel

36 38 rue du moulin
92170 VANVES
France

GPS:48.827125, 2.292001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Millésime

Our chef provides regional French specialties and more exotic dishes in a warm and modern setting. Close to the Paris Expo Porte de Versailles, we welcome guests during the week for a meal or a drink.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,287 reviews

TripAdvisor Rating  3.9/5  148 reviews

Customer review rating 2.5/5

Jo C. Business - Confirmed reviews ALL

Despite arriving slightly early the receptionist was miserable and unhelpful. The room was in need of refurbishment as not of the standing I’m used to.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Walid BOUALI Assistant chef de réception

Customer review rating 4.5/5

Jacques B. Couples - Confirmed reviews ALL

Liked the friendlyness of the whole staff. enjoyed the food . For Breakfast in addition to scrambled eggs, would welcome another options like sunny side up... Please keep the crepes

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cordialement, Walid BOUALI Assistant chef de réception

Customer review rating 4.0/5

Simon T. Business - Confirmed reviews ALL

Very comfortable spotless room, courteous and efficient check-in, and special praise for the restaurant. I had dinner when it was very crowded, yet the service was fast and friendly and the food excellent - not what you usually find in a modern business and tourist hotel. The only things that prevent a ten out of ten score: the water in my bathroom was not very hot, and the towels are getting rather thin and need to be replaced.

Dear customer, Thank you for your kind review. We’re happy to hear you enjoyed the comfort of your room, the smooth check-in, and especially the restaurant and service. Your compliments mean a lot to our team. We also appreciate your feedback regarding the hot water and towels and will be looking into these points. We hope to welcome you back again soon and provide an even better stay. Kind regards, Camille H. Cheffe de Réception

Customer review rating 1.0/5

Alan C. Business - Confirmed reviews ALL

No iron in the room - told by reception come down 7 floors and carriy one back up to room yourself. Got to reception - sorry we gave it away. Got to breakfast "cash or card" ? - my wallet is 7 floors up please put it on my room. No can do - go back up 7 floors and come back down 7 floors if you want to eat. I did that and the breakfast was pretty bad and cost €28 - I didnt go the second day because there was beeter options outside hotel - staff apart from one guy pretty unhelpful and not customer service trained at all. I stay in a lot of hotels and this one is not a hotel I will stay in a second time

Dear guest, Thank you for taking the time to share your feedback. We are truly sorry to read about the difficulties you experienced during your stay and understand how frustrating these situations must have been. Please accept our sincere apologies for the inconvenience related to the iron request and for the lack of flexibility you encountered at breakfast. This is certainly not the level of service we aim to provide, and your comments have been shared with the teams concerned to reinforce the importance of attentiveness and customer care. Your feedback is valuable and helps us identify areas where improvements are needed. We are sorry that your experience led you to this conclusion and appreciate you bringing these matters to our attention. Kind regards, Camille H. Cheffe de Réception

Customer review rating 3.0/5

Jetske V. Business - Confirmed reviews ALL

8th floor under the machine of the elevator is a lot of noise Long wait to check-in

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Walid BOUALI Assistant chef de réception

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Other web-users rate our hotel

  • 442 reviews 7.7/10 Location
  • 834 reviews 7.2/10 Room
  • 1,041 reviews 8.4/10 Service
  • 9 reviews 6.8/10 WiFi
  • 463 reviews 7.5/10 Comfort
  • 393 reviews 6.9/10 Breakfast
  • 322 reviews 7.9/10 Cleanliness
  • 13 reviews 3.9/10 Wellness Area

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