Fairmont Dubai 5 stars

Customer review rating (ALL Rating) 4.6/5 1,957 reviews

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Sheikh Zayed Road, Dubai, Dubai, 97555 DUBAI, United Arab Emirates

Description

Hotel extras

  • Opposite DWTC on Sheikh Zayed Road, ideal for business and exhibition travelers.

  • Central Dubai location near Downtown & DIFC with shuttle to Dubai & Outlet Malls & Kite Beach.

  • Eleven dining and entertainment venues.

  • Wellbeings Spa and rooftop pool with Arabian Gulf and skyline views.

  • Comfort rooms and suites with luxury amenities and sweeping Dubai views.

Our accommodation(s)

Hotel location

Fairmont Dubai

Sheikh Zayed Road, Dubai, Dubai
97555 DUBAI
United Arab Emirates

GPS:25.2264, 55.284

Telephone
Fax +971 4 332 4555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,957 reviews

Customer review rating 4.5/5

Chirag D. Families - Confirmed reviews ALL

located right on sheikh zayyed road connected to world trade metro station the junior suite was amazing only glitch was at the check out where i was wrongly charged AED 852 by MISS MONA whom i has already informed that there are no dues left later they realised there mistake and told me refund would be done but till date the refund is not yet credited otherwise stay was fantastic

Dear Chirag, Thank you for taking the time to share your valuable feedback and rating. Your opinion is truly valued and helps us uphold the highest standards of service for our guests. We are, however, sorry to learn about the challenges you experienced with the wrong charges upon check-out. Please accept our sincere apologies, and rest assured that our Guest Experience Manager will follow up on the refund status and get back to you the soonest. We look forward to welcoming you again soon for another exceptional stay. Sincerely, Fairmont Dubai

Customer review rating 4.5/5

Sally H. Couples - Confirmed reviews ALL

We arrived very early in the morning and although our designated room wasn’t ready, we were offered a different room. It was a twin but the manager on duty kindly offered us the opportunity to change it to a double by putting the beds together, we were very happily accepted. The staff on duty throughout the hotel were extremely friendly and always happy to help.

Dear Sally, Thank you for taking the time to share such a wonderful review. We are thrilled to know that you enjoyed your experience with us, and our team will be delighted to read your kind words. Guest experience and satisfaction are our top priorities, and your feedback truly reflects the dedication we put into our work every day. We sincerely thank you and look forward to welcoming you back again. Sincerely, Fairmont Dubai

Customer review rating 5.0/5

Angela B. Couples - Confirmed reviews ALL

Wonderful 2 nights at Fairmont Dubai. Everything about this hotel is fabulous, staff induced. Front desk staff were super friendly and helpful.

Dear Angela, What a delight to read your positive review! We are overjoyed that you had such a pleasant stay with us. Your compliments about our top-notch services and professional staff are much appreciated. Our team works diligently to provide the best experience possible, and your feedback serves as a wonderful motivator. We look forward to exceeding your expectations once again. Sincerely, Fairmont Dubai

Customer review rating 4.5/5

Allison K. Business - Confirmed reviews ALL

I enjoyed my stay at the Fairmont Dubai. The rooms were very well taken care of and up to date. I had two amazing massages during my stay as well. The front desk staff and the concierge were so nice and accommodating. I was not that impressed with the breakfast. It felt mediocre and the coffee options were not very tasty. I usually love an intercontinental breakfast, but this one left me dissatisfied. Also, the restaurant where it is served is very dark and depressing. It could use a facelift. The only other issue I had was during the unfortunate Iran missile emergency alerts that happened during my stay, I went to the lobby level for safety. Upon finding a staff member who appeared to be the night manager, I asked how to get to the basement for shelter. He not only would not answer the question, but laughed at me. This was very distressing. Only when a man came over to ask the same thing, did he answer him. The answer was "it is up to the hotel's discretion to evacuate to the basement and we are not doing that at this time". I did not appreciate this interaction at all.

Dear Allison, Thank you for taking the time to share your feedback about your recent stay with us. At Fairmont Dubai, our primary goal is to uphold the highest standards of service and create memorable experiences for all our guests. Your honest comments are truly valuable to us, as they help us continuously improve and maintain excellence in what we do. We sincerely appreciate your time and thoughtful input. Once again, thank you for your significant feedback. It was a pleasure to read, and we look forward to welcoming you back to Fairmont Dubai soon. Sincerely, Fairmont Dunai

Customer review rating 4.5/5

Panayiotis K. Couples - Confirmed reviews ALL

Well located just opposite Metro, very close to Museum of future and Burj Khalifa. The rooms are very comfortable and the staff polite and helpful. We was in HB . The breakfast was satisfactory but the dinner or lunch didn't reach our expectations. The menu was very short and the quality was not for a 5* hotel. The deposit takes few days to be released.

Dear Panayiotis, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate your honest feedback and constructive critics. Your satisfaction is important to us, and we are committed to making improvements. If you have specific suggestions or would like to discuss your experience further, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide a more enjoyable stay. Sincerely, Fairmont Dubai

Other web-users rate our hotel

  • 1,138 reviews 9.5/10 Location
  • 1,603 reviews 8.6/10 Room
  • 5,269 reviews 9.6/10 Service
  • 11 reviews 4.8/10 WiFi
  • 1,141 reviews 8.5/10 Breakfast
  • 886 reviews 8.8/10 Food
  • 781 reviews 9.3/10 Vibe
  • 641 reviews 9/10 Cleanliness

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