Novotel Paris Centre Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,347 reviews

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Novotel Paris Centre Tour Eiffel - Image 1
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61 quai de Grenelle, 75015 PARIS, France

Description

Hotel extras

  • Hotel in the center of Paris, on the banks of the Seine

  • Cocktail bar and gourmet Japanese restaurant

  • Bistronomic restaurant and 24-hour connected store

  • Fitness center, sauna and indoor swimming pool with retractable roof

  • 30 conference rooms for your meetings and seminars

Our accommodation(s)

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Hotel location

Novotel Paris Centre Tour Eiffel

61 quai de Grenelle
75015 PARIS
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,347 reviews

Customer review rating 1.5/5

Joy J. Families - Confirmed reviews ALL

Hotel was located, walking distance to the Eiffel. However rooms were extremely hot and no option to cool it down and couldn’t sleep properly all 3 nights stayed. Upon informing the reception they provided fan and mentioned that AC will only work in Summer. Breakfast is acceptable and the team was very friendly and helpful.

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at the Novotel Paris Centre Tour Eiffel. While we sincerely regret that your overall experience did not meet your expectations, we would like to emphasize that our team remains fully committed to delivering a level of service and comfort aligned with the standards of our property. We truly appreciate your positive comments about our location, breakfast, and especially the friendliness and helpfulness of our staff, as this reflects the dedication we strive to demonstrate every day. Regarding the room temperature, during your stay the average outdoor temperature in Paris was around 10°C. Our hotel operates with a seasonal heating and cooling system, meaning air conditioning is available during the summer period, while heating is provided in colder months. Although this system follows common practice in the region, we understand that individual comfort preferences may differ. In response to your concern, our reception team provided a fan as an immediate alternative solution. We regret that this situation impacted your sleep quality and overall comfort, which are naturally essential elements of a successful stay. Please rest assured that your comments have been carefully noted and remain valuable in helping us continuously improve. We hope to have the opportunity to welcome you again in the future and provide you with an experience that fully reflects our service standards. Kind regards, David Eduardo - Guest Relation

Customer review rating 2.5/5

Simon T. Families - Confirmed reviews ALL

Room was basic, aircon didn’t seem to work properly, beds were very squeaky especially the sofa bed. Breakfast was good and we enjoyed the pool. The hotel overall, other than the lobby, looked a bit old fashioned and tired though. I expected more for a 4 star and the price we paid.

Dear Guest, Thank you for sharing your feedback following your stay at the Novotel Paris Centre Tour Eiffel. We regret that certain aspects of your experience did not fully meet your expectations. Please allow us to clarify that our hotel operates with a seasonal air conditioning system, which may limit individual cooling adjustments depending on the time of year. Nevertheless, we understand how important room comfort is and we apologize for any inconvenience this may have caused. We are also sorry to read your comments regarding the squeaky beds, particularly the sofa bed. This is certainly not the level of comfort we aim to provide, and your remarks have been shared with our maintenance team for proper inspection and corrective action. Regarding the style and appearance of some areas of the hotel, we appreciate your honest observation. While certain parts of the property reflect a classic design, we continuously invest in maintenance and improvements to ensure our facilities meet the expectations associated with a four-star establishment. We are pleased to know that you enjoyed the breakfast and the pool facilities, and we thank you for highlighting these positive aspects. Your feedback is valuable and helps us continue enhancing our services. We hope to have the opportunity to welcome you again in the future and provide you with an experience that better reflects the standards we strive to uphold. Kind regards, David Eduardo - Guest Relation

Customer review rating 4.5/5

Lottie C. Couples - Confirmed reviews ALL

clean rooms, staff are helpful, and located near everything you need

Dear Ms. C., Thank you very much for your lovely feedback following your stay at Novotel Paris Centre Tour Eiffel. We are truly pleased to know that you had such an enjoyable experience with us. It is especially rewarding to hear that our team contributed positively to your stay and that our location made your visit to Paris even more convenient. We would be delighted to welcome you back on your next trip! Warm regards, Colombe Nguimbi Guest Relations

Customer review rating 4.0/5

Severine M. Families - Confirmed reviews ALL

We had a lovely stay at the Novotel tour Eiffel. We had a suite booked for 2 adults & 1 teenager which was spacious. Just a few things which could be improved, would be the sofa bed mattress springs would need to be changed and there was a part of the divider curtain missing. The reception staff, concierge were all very helpful and kind. The location is perfect close to lovely restaurants and shops and metro/RER Stations.

Dear Ms. M., Thank you very much for taking the time to share your detailed feedback following your stay at Novotel Paris Centre Tour Eiffel. We are delighted to read that you had a lovely stay and that you appreciated the comfort of your suite, as well as the kindness and helpfulness of our reception and concierge teams. Your kind words will certainly be shared with them! At the same time, we truly appreciate your constructive comments regarding the sofa bed mattress and the divider curtain. Please rest assured that your remarks have been shared with our maintenance team to ensure the necessary improvements are made. We hope to have the pleasure of welcoming you and your family back very soon for another enjoyable stay in Paris! Warm regards, Colombe Nguimbi Guest Relations

Customer review rating 4.5/5

Kenneth M. Families - Confirmed reviews ALL

Very enjoyable stay in lovely hotel. Friendly and efficient staff. Good breakfast.

Dear Kenneth M., Thank you very much for your wonderful rating and for sharing your kind feedback about your stay at Novotel Paris Centre Tour Eiffel. We are delighted to hear that you had a very enjoyable stay and that you found our team friendly and efficient. It is also a pleasure to know that you appreciated our breakfast and our convenient location. Your compliments mean a great deal to our staff and will certainly be shared with the entire team. We look forward to welcoming you back on your next visit to Paris. Anaëlle - Guest Relation

Other web-users rate our hotel

  • 2,688 reviews 9.6/10 Location
  • 3,391 reviews 5.3/10 Room
  • 2,935 reviews 7.4/10 Service
  • 38 reviews 5.7/10 WiFi
  • 1,467 reviews 4.5/10 Comfort
  • 1,202 reviews 6.4/10 Breakfast
  • 1,170 reviews 5/10 Cleanliness
  • 745 reviews 5.8/10 Vibe

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