Novotel Paris Centre Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,211 reviews

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61 quai de Grenelle, 75015 PARIS, France

Description

Hotel extras

  • In the heart of the capital and 10 minutes' walk from the Eiffel Tower

  • Secure on-site car park (payable)

  • Indoor heated pool, free access to the fitness area and sauna

  • Family rooms, free WIFI

  • 30 meeting rooms, 32,292 sq.ft. of modular space

Our accommodation(s)

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Hotel location

Novotel Paris Centre Tour Eiffel

61 quai de Grenelle
75015 PARIS
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,211 reviews

TripAdvisor Rating  3.6/5  6,426 reviews

Customer review rating 4.0/5

Ranjith S. Business - Confirmed reviews ALL

Property is in a very good location. Its very clean and neat, breakfast is descent and the service generally is good.

Customer review rating 5.0/5

Coles S. Families - Confirmed reviews ALL

First visit to Paris, the staff are fantastic, from the front desk and security to cleaners and chefs, every part of our experience was a delight.

Customer review rating 3.5/5

Amitkumarumakant P. Business - Confirmed reviews ALL

Location, and cleaning every think is good only room services you need to improve.

Dear Amitkumarumakant, Thank you for sharing your feedback. We are glad to hear that you appreciated our location and the cleanliness of your room. We sincerely apologize for the issues you experienced with room service and the handling of luggage. Your comments regarding staffing and breakfast options, especially for our Indian guests, are well noted, and we will take steps to improve these areas for a more comfortable stay. We hope to have the opportunity to welcome you back in the future and provide a fully satisfying experience. Best regards, Marie Dunas-Bourguignon Guest Relation Manager

Customer review rating 0.5/5

Amy H. Friends - Confirmed reviews ALL

Dinner buffet was absolutely horrible and way overpriced!!

Dear Ms. H., We are very sorry to learn that your experience with our dinner buffet and check-in did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the pricing and any confusion during your arrival. Your feedback is very important, and we will review our online booking process and buffet offering to ensure better clarity and value for our guests. We hope you will consider giving us another opportunity to provide you with a stay that reflects the quality and service we strive to deliver. Sincerely, Marie Dunas-Bourguignon Guest Relation Manager

Customer review rating 0.5/5

Emily H. U. Friends - Confirmed reviews ALL

Incident 1 – Check-In Experience Upon arrival, we were trying to locate the elevators and had to find them ourselves as no one assisted us. While inquiring where Accor members could check in — and whether early check-in was possible since we arrived around 9 AM — a tall man at the front desk responded rudely. He told us to “come back at 3 PM” and pointed us to the side for luggage storage in an impatient manner. Because we still had questions, we moved to the counter beside him to clarify. When he saw us speaking to another staff member, he became upset and raised his voice at us, which made us feel very uncomfortable and unwelcome. Incident 2 – Room Cleanliness Throughout our stay, the room was not cleaned properly. There were strands of hair all over the bathroom and toilet floor, and no slippers were provided despite the hotel’s usual standards. This affected our comfort during the stay. Incident 3 – Package Collection I had a package delivered from Prada. When I approached the staff to pick it up, the employee assigned became visibly irritated, saying we “made him look for it” even though another staff member eventually pointed it out. However, we did not know where it was — we simply noticed a white paper bag in the storage area and guessed it might be ours. The reaction felt unnecessary and unprofessional. Additional Note: I was very excited to let my friend experience an Accor hotel for the first time, and I even encouraged her to become a member. Unfortunately, she was very disappointed, and I felt embarrassed by the entire experience. It’s a good thing we canceled our upcoming reservations in Vienna.

Dear Ms. U., Thank you for taking the time to share your feedback. I am truly sorry to hear about the series of issues you encountered during your stay. The experience you described at check-in, with the room cleanliness, and regarding your package is completely unacceptable and does not reflect the standards we strive to maintain for our valued ALL members. Please be assured that your comments have been shared with the management and relevant teams. We are taking immediate steps to address the service and housekeeping shortcomings you experienced to ensure this does not happen again. As a Gold member, you deserve the highest level of care, and we regret that this was not reflected in your stay. For your future visits, we encourage you to approach our dedicated ALL Guest Relations team directly — especially for Gold members and above — so that we can personally ensure your comfort and provide prompt assistance. We hope you will allow us another opportunity to restore your confidence and provide the exceptional experience you should expect from an Accor hotel. Warm regards, Marie Dunas-Bourguignon Guest Relation Manager

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Other web-users rate our hotel

  • 2,679 reviews 9.5/10 Location
  • 3,328 reviews 5.4/10 Room
  • 2,899 reviews 7.4/10 Service
  • 36 reviews 5.1/10 WiFi
  • 1,459 reviews 4.6/10 Comfort
  • 1,191 reviews 6.3/10 Breakfast
  • 1,134 reviews 5.1/10 Cleanliness
  • 718 reviews 6.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.