Novotel Paris Centre Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,261 reviews

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61 quai de Grenelle, 75015 PARIS, France

Description

Hotel extras

  • In the heart of the capital and 10 minutes' walk from the Eiffel Tower

  • Secure on-site car park (payable)

  • Indoor heated pool, free access to the fitness area and sauna

  • Family rooms, free WIFI

  • 30 meeting rooms, 32,292 sq.ft. of modular space

Our accommodation(s)

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Hotel location

Novotel Paris Centre Tour Eiffel

61 quai de Grenelle
75015 PARIS
France

GPS:48.849778, 2.282836

Telephone
Fax +33 1 40 58 24 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,261 reviews

TripAdvisor Rating  3.6/5  6,433 reviews

Customer review rating 4.5/5

Ajayender P. Families - Confirmed reviews ALL

Well maintained property, very helpful staff .

Dear Ajayender P., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Tour Eiffel. We are pleased to know that you enjoyed the location, the quality of our service, and the food. Thank you again for sharing your experience, and we look forward to your next visit! Sincerely, Colombe Nguimbi Guest Relation

Customer review rating 2.0/5

Voriskhon F. Families - Confirmed reviews ALL

Overall, we travel a lot, and this was the only hotel where we experienced issues with basic tableware in the room. We requested a plate, a soup bowl, a spoon, and a knife, but were provided only with disposable wooden cutlery, and there was no soup bowl available. We wanted to eat in the room because it was difficult to find halal food that suited our preferences nearby. Unfortunately, these disposable wooden utensils significantly spoiled our first impression and several days of our vacation. Later, we had to buy our own utensils, which improved the situation. In the first room, we encountered very large cockroaches. After informing the reception, the issue was handled quickly and we were given a new room. However, in the new room there were many small insects. We decided not to complain again. Overall, we are satisfied with the service, but we strongly recommend carrying out thorough pest control throughout the entire hotel. The breakfast at the restaurant lacked variety for guests who eat only halal food. We often did not feel full, as the main options available to us were eggs and pastries. In other hotels, there was usually a fish selection, which was very helpful for us. Another point is that eggs are cooked in the first dining area, and the smell from this is quite strong. In other hotels with a similar setup, the ventilation worked much better and there was no noticeable odor. Additionally, we missed a more personalized approach from the staff. We stayed for 8 days and asked every day to be seated in the second dining area(because of smell), but each time we were first offered a table in the first area. We understand that with a large number of guests it may be difficult to remember such preferences. On the second floor, where the water refill station is located, there was no sparkling water available for the last 5 days of our stay. Also, during the first days there was no shaving kit; we did not ask again(maybe they brought after New year), but no one brought it from previous request (you were requesting, now we have it, do you still need that). We really liked the availability of the gym and the swimming pool. Even though we did not use them much, they had a strong positive impact on our overall impression and rating of the hotel

Dear Voriskhon, Thank you very much for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the lack of proper tableware in your room and the issues with insects. Please be assured that these details have been shared with the relevant departments for immediate resolution. Your comments are very valuable to us, and we are committed to taking all necessary measures to improve our services and maintain the highest standards of comfort and cleanliness for our guests. We appreciate your understanding and hope to have the opportunity to welcome you again, providing a much improved experience. Kind regards, David Eduardo - Guest Relation

Customer review rating 3.5/5

Reem A. Friends - Confirmed reviews ALL

The hotel is well located near the Eiffel Tower and Galeries Lafayette, and it is easy to get an Uber. Unfortunately, the stay was far from comfortable. There was no fresh air in the room, making it difficult to breathe. The air conditioning was completely turned off because it was winter, and when we asked for it to be turned on, we were kindly given a fan — apparently a modern solution in 2026🥴. Slippers and bottled water were not provided, and the towel was dirty.

Dear Ms. A., Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciated our location near the Eiffel Tower and Galeries Lafayette. However, we sincerely apologize for the issues you experienced regarding room cleanliness, air circulation, and the amenities provided. Please rest assured that your comments have been shared with our housekeeping and management teams to prevent such issues in the future, as we take guest comfort and hygiene very seriously. We hope to have the opportunity to welcome you back and provide a much improved experience. Best regards, Marie Dunas-Bourguignon Guest Relation Manager

Customer review rating 2.0/5

Rachel C. Families - Confirmed reviews ALL

We had to book this hotel when we ended up stuck in Paris for an extra night. The hotel was clean but it was super strange that the toilet was in a separate room from the only sink and the showers. The showers had very little water pressure and didn't get hot enough. It's also strange to have to walk across the room to wash your hands after using the bathroom. I called twice over an hour for extra blankets and they never came so eventually my husband just went and got them. The bed wasn't made very tightly so by the middle of the night I was sleeping mostly on the mattress pad, which is pretty gross. There was a kids club though in the lobby that my kids loved.

Dear Ms. C., Thank you for taking the time to share your feedback. We are pleased to hear that your children enjoyed our kids club. However, we sincerely apologize for the issues you experienced with the bathroom layout, water pressure, bedding, and the delay in receiving extra blankets. Please rest assured that your comments have been shared with our team to improve both our room setup and service, as we take guest comfort very seriously. We hope to have the opportunity to welcome you and your family again in the future for a more comfortable and enjoyable stay. Best regards, Marie Dunas-Bourguignon Guest Relation Manager

Customer review rating 4.5/5

Lisa R. Friends - Confirmed reviews ALL

I spent 3 nights here. The room was clean and neat. The bed was very comfortable. The bathroom is small and there is no counter space except for a shelf under the sink. The towels were thick and fluffy but nowhere to hang them to dry so they could be reused. The partial shower wall did not keep the water contained so I had to use it hand held. The floor still had to be mopped up with the bath mat when I got out of the shower. The water was warm enough if I didn't add any cold. The toilet was separate and that was convenient for us, but I wish the toilet room had a sink to wash one's hands. I would recommend this hotel to others.

Dear Ms. Lisa R., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to read that you enjoyed the cleanliness of your room, the comfort of the bed, and the quality of our towels. We also appreciate your constructive comments regarding the bathroom layout and amenities. Your remarks about counter space, towel hanging options, and the shower design have been noted, as we constantly want to identify areas where improvements can be made to enhance our guests’ comfort. We are glad to know that despite these points, you would recommend our hotel, and we truly thank you for that. We hope to have the opportunity to welcome you back to the Novotel Paris Centre Tour Eiffel for an even more enjoyable stay! Warm regards, Colombe Nguimbi Guest Relation

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