Pullman Paris la Defense 5 stars

Customer review rating (ALL Rating) 4.2/5 2,579 reviews

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11 Avenue de l'Arche, 92400 PARIS LA DEFENSE, France

Description

Hotel extras

  • Metro 5 minutes away, direct access to the center of Paris

  • Private car park at the hotel

  • The Quinte & Sens restaurant is recognized as the best in La Défense

  • Very close to one of the largest shopping malls in Europe, open 7 days/week

  • Rooms and welcome products for families

Our accommodation(s)

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Hotel location

Pullman Paris la Defense

11 Avenue de l'Arche
92400 PARIS LA DEFENSE
France

GPS:48.894848, 2.23954

Telephone
Fax +33 1 47 17 56 78

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUINTE AND SENS

Inspired cuisine in the heart of La Defense. Whatever you are in the mood for, we have 5 authentic cuisines to help you in that quest for the ultimate taste and awaken the senses. Vibrant, fresh, delicate and simply inspired cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,579 reviews

Customer review rating 3.0/5

Mayda M. Business - Confirmed reviews ALL

good except for a/c thermostat didn’t work in my room

Dear Mr. M., Thank you for sharing your experience with us. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our maintenance team is always available to address any room concerns during your visit, and we have ensured your feedback on bedding comfort is noted for future improvements. Additionally, our convenient location in La Défense offers easy access to Paris’s main attractions, and we hope this added convenience enhanced your business trip experience. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.0/5

Andres H. Business - Confirmed reviews ALL

I usually stay at Pullman due to work. Since many months from now, there are persistent noises during night, as if there was a metal wires flowing inside the air conditioning system. Sound is in every floor and every room and makes it difficult to have a peaceful sleep. As for breakfast, the granola quality and cereals are quite bad (highly industrial very sugary), while the rest is very good, so as the service which is also very good. Lastly, the plastic covered red sofas in the bedrooms look very bad, as if it belongs to a motel. So, a few things to be improved I guess.

Dear Mr. H., Thank you for taking the time to share your review. We appreciate your recognition of our breakfast service team’s efforts to provide quality hospitality during your stays. We sincerely apologize that some aspects of your accommodation did not meet the standards you expect. Our team is committed to ensuring all areas meet the comfort levels Pullman is known for, and we will review the points you mentioned closely. While our rooms are designed with soundproofing features and individual climate controls, we understand unexpected disturbances can still occur and are always available to assist guests during their stay. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 1.0/5

Yann C. Business - Confirmed reviews ALL

Not happy with reception error during check-in despite of my explanations

Dear Mr. C., Thank you for taking the time to let us know your opinion of your recent stay. We are pleased to know you found value in our Fitness Centre during your business trip. However, we sincerely apologize for the challenges you faced during check-in and billing processes. Our team is committed to refining cross-departmental communication to prevent such discrepancies in future stays. Finally, we appreciate your continued loyalty as a Classic member and will ensure your next experience reflects the seamless service we aim to provide. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 4.5/5

Florence C. Business - Confirmed reviews ALL

Room clean, service is there, special thanks to Pascal at breakfast as I had a little accident with my teapot

Dear Ms. C., We’d like to thank you for this positive feedback about your stay in our hotel. We are delighted to hear that you enjoyed your stay at Pullman Paris La Défense. It is wonderful to know that you appreciated the cleanliness of your room and the attentive service provided by our team. We are especially grateful for your kind words about Pascal, whose dedication at breakfast made a positive impression during your visit. We hope you were able to experience the convenience of our prime location in La Défense, ideal for both business and leisure travelers seeking easy access to Paris. We look forward to welcoming you back. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 3.0/5

Julien N. C. Business - Confirmed reviews ALL

I was unable to credit my points on my Accor account. The réceptionnist refused to log them for some reason

Dear Mr. C., We appreciate the time you have taken to provide us with your opinion of your stay. It’s rewarding to know our check-in process provided the efficiency business professionals require. We apologize for any shortcomings in the assistance provided regarding the loyalty program. Please note that the accumulation of points is handled automatically by the system, and cannot be processed manually from the hotel. Our staff regularly updates their knowledge of ALL Accor procedures, and your experience will help reinforce this training. Your positive remarks about our team’s service quality highlight the hospitality we strive to deliver at our prime La Défense location. We hope to welcome you back. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Other web-users rate our hotel

  • 802 reviews 9.3/10 Location
  • 1,350 reviews 6.7/10 Room
  • 2,937 reviews 9.1/10 Service
  • 18 reviews 5.8/10 WiFi
  • 866 reviews 8.6/10 Breakfast
  • 550 reviews 7.7/10 Comfort
  • 441 reviews 6.5/10 Cleanliness
  • 260 reviews 5.3/10 Amenities

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