Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,586 reviews

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Sofitel Melbourne on Collins - Image 1
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Sofitel Melbourne on Collins - Image 4
25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  7,586 reviews

TripAdvisor Rating  4.5/5  6,478 reviews

Certificate of excellence 2025

Always a Good Stay

TripAdvisor rating 5.0/5

Jenny B TripAdvisor review

I have stayed at the Sofitel multiple times, and it doesn't disappoint. As members of Accor Plus, we booked one of our free nights and booked another. We booked a Superior Room and was upgraded to a Deluxe Room, room no: 4725. The room was large with a king size bed, comfortable pillows, good air-conditioning, a wall mounted tv that swivels, 2 large comfortable, one with a foot stool, a small dining table with 2 chairs. There are multiple points for charging your devices. Tea & Coffee with a night turn down service where they offer "calming tea" to help you sleep. The bathroom was small with a single vanity, a large walk-in shower. The shower head is a handheld, water is hot and pressure is fine. Breakfast was included and it the usual assortment of juices, teas, coffees, cereals, fruits, cold meats, pastries, breads, eggs all ways, bacon, mushrooms, etc. Service at breakfast was good too. The hotel is in an excellent location, so easy to walk to shops, restaurants, a tram just out the front to take into the city or to the Carlton, East Melbourne or the suburbs. There are many shops within the complex and a cafe. Check in was easy, fast and friendly.

Pleasant but lacked the little 'wow' touches that delight!

TripAdvisor rating 4.0/5

IanA63 TripAdvisor review

We spent 2 nights here recently. We took advantage of a suite upgrade we had via our Accor membership to upgrade our room to a Prestige suite. It was wonderfully roomy, even having an 8-seater dinner table which was a little unnecessary. The bathroom was very small for a suite and had a tired appearance clearly not having been renovated for many years. Perhaps it was the original. Our upgrade came with access to the Club lounge. It's a lovely space with lots of room for many guests. The service is warm and efficient and breakfast comes with the option of ordering from a menu which is a lovely touch. We took advantage of this on our section morning an enjoyed our selections. Canapés at dinner were a little basic but sufficient to fill you before heading off to an early theatre performance. The bar on the 35th floor is great! A feature space and has a good selection of food options. The hotel felt a little tired, struggling to maintain its 5-star rating. It lacked some of the little extra touches that add a wow factor, for example, some fruit/pastries on welcome, turndown treats or other, and an enthusiasm in delighting guests. Staff were generally warm, efficient but lacked that extra 'delight' factor that wows in a top 5-star hotel.

Customer review rating 5.0/5

Jan M. Families - Confirmed reviews ALL

The receptionist that served us, Filipino Lady was very nice. She's helpful and accommodating. Room is clean and comfortable. I requested a few things and were delivered to me in a timely manner, even at late night. These things truly helped my stay comfortable and will definitely book here again.

Customer review rating 4.0/5

Winona M. Families - Confirmed reviews ALL

I enjoy being an Accor member and as a platinum member for several years I have in the past enjoyed Club Sofitel on level 35 for both Le Gouter and Canapés. Le Gouter was extremely disappointing, there was no table service as it’s now a buffet of large cake cut into pieces, nothing delicate or special about it. Canapés were just as disappointing, once again no table service and only two hot choices, both of which I have in my freezer at home, mini spring rolls and dumplings, and when I requested some more sweet chilli sauce they had run out. On returning to the hotel at 9:45pm, we thought it would be nice to have a drink before going to our room. On arriving at The Atrium on 35 Bar we were greeted by a female staff member who said they were closing I informed her that we would like one drink, fortunately Jesse was working, he is such a gentleman and treats all guests wonderfully.

Customer review rating 5.0/5

Jai L. Couples - Confirmed reviews ALL

Lovely overnight stay in an immaculate room. Brilliant service from hotel staff. Location was excellent.

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Other web-users rate our hotel

  • 1,298 reviews 9.8/10 Location
  • 3,156 reviews 8.4/10 Room
  • 3,667 reviews 9.2/10 Service
  • 15 reviews 3.9/10 WiFi
  • 870 reviews 8.2/10 Vibe
  • 756 reviews 7.2/10 Food
  • 612 reviews 8.1/10 Breakfast
  • 500 reviews 8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.