Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,701 reviews

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Sofitel Melbourne on Collins - Image 1
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25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,701 reviews

TripAdvisor Rating  4.5/5  6,471 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Brooke R. Business - Confirmed reviews ALL

I stayed at the Sofitel in Melbourne on Collins with a group of employees from my work in Brisbane. The lovely team members at the Sofitel were more than accommodating to any need or request, they respected my privacy as well & provided all the information they possibly could have. I could not have been more satisfied with the stay, the food, the prices of in room dining, the 24 hour concierge who was always available to help and the ease of their services and how simple they made everything from check in to check out and also they bond policy and procedures and returning it back to me. It made my life so much easier that even though the employees were diverse range of nationalities, there was never a language barrier with any of them they spoke English very well which is important!! The view was amaziiiinnggg and so were the facilities and Function rooms at the Sofitel, also the standard of cleanliness the hotel had was 10/10. Could not have been more impressed, see you next time!!!

Dear Brooke, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 2.5/5

Peter J. Couples - Confirmed reviews ALL

We had an adequate stay at the property but the rooms definitely need a serious refresh. On first impression, the rooms look great - very well appointed. However, as you start to use things in the room you realise it’s showing its age. The mattress on our bed was very old and uncomfortable and desperately in need of replacing. Doesn’t make for a good nights sleep. The bathrooms were very poor. The toilet seat was positioned at a sloping angle when you sat on it (due to its age) and the toilet flush was intermittent and required several attempts to flush. It’s a long time since I had to stand in a bath tub for a shower especially in a “luxury” hotel. The lack of mixer tap meant it was impossible to get the correct water temperature - it was either scolding hot or too cold. Having a shower wasn’t much fun. Overall, it was a very average experience and not sure I would rush back until the rooms have been renovated and modernised.

Dear Peter, Thank you very much for taking the time to share your thoughts following your recent stay with us. I’m truly grateful for your honest and constructive feedback. It is clear that your experience did not meet the standard you rightfully expect from Sofitel, and for that, I sincerely apologise. Please rest assured that your comments have been taken seriously and will be reviewed with our management and owners. We remain committed to providing an exceptional experience to all our guests, and your insights will support us in that ongoing effort. I ask that moving forward you consider me your personal point of contact for the hotel so I have the chance to manage everything perfectly on your behalf. However, I understand you may not wish to stay with us until the refurbishment takes place. Thank you again for your continued loyalty. Wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Lorcan T. Couples - Confirmed reviews ALL

Whilst the hotel isn't perfect, it's the closest I've had in Australia; and a rating less than 5 would be insulting comparing to other Accor hotels (looking at you Pullman Citycentre). Throughout the stay, all staff were extremely polite, well groomed, proactively asked for Accor Explorer discounts, and sprinkled in some great French. The hotel itself is beautiful all throughout, and the junior suite was excellent! The French style doors from the corner room offered exceptional views and felt like a mini trip abroad. Bed was comfortable, room was well laid out, and didn't hear noise from any other guests. Club Lounge was the best Accor Lounge I've experienced! I tried to be polite and restrict myself from eating more smoked salmon, and they just kept bringing it out. Excellent selection of included cocktails, with staff keen eyed to see an empty drink. The No35 restaurant was alright, French cuisine but nothing special. Gazpacho soup was a bit of a let down but the beef dish was great. The hotel bar outside the club lounge was also unexpectedly great. Excellent cocktails for Accor drink vouchers, great bar snacks, and the oysters I purchased were pretty good - not really oyster season at the moment. Again, also a beautiful bar to look at. Valet parking was great, very busy but polite, and bottled water when leaving was a fabulous idea that was really appreciated. Only let down was the common issue of the Nespresso machine needing descaling, and a loose power socket. Personal preference for rainfall showers but it is what it is. Little bit of room literature is out of date, referencing in room tablet .etc Would absolutely stay here again, and will bring the family next time for a second room. Well done!

Customer review rating 5.0/5

David O. W. Couples - Confirmed reviews ALL

We had a lovely few days and caught up with friends

Dear David, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 3.0/5

Matthew H. Business - Confirmed reviews ALL

Long wait for lifts

Dear Matthew, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the wait time you have experienced with our lifts. Please accept our sincere apologises for all the inconvenience caused. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

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Other web-users rate our hotel

  • 1,318 reviews 9.7/10 Location
  • 3,178 reviews 8.4/10 Room
  • 3,701 reviews 9.2/10 Service
  • 17 reviews 5.3/10 WiFi
  • 876 reviews 8.2/10 Vibe
  • 778 reviews 7.3/10 Food
  • 627 reviews 7.9/10 Breakfast
  • 499 reviews 8.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.