Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,147 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,147 reviews

Customer review rating 5.0/5

Daryl B. Couples - Confirmed reviews ALL

Stayed for only one night and wished it had been longer. A friend's birthday celebration in the Atrium brought us to the Sofitel - the ambience, service, cleanliness will see us return.

Dear Daryl, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 3.5/5

Lewis A. Families - Confirmed reviews ALL

Our room smelt of badly of sewer drains during the night and one of our party returning at 3am encountered the same smell in the atrium.

Customer review rating 5.0/5

Janine M. Couples - Confirmed reviews ALL

Fabulous stay. We were welcomed on our arrival. A very fitting way to celebrate our anniversary

Dear Janine, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Jesse as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.0/5

Mary D. Couples - Confirmed reviews ALL

Reception excellent

Dear Mary, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Lily as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 0.5/5

Ali C. Couples - Confirmed reviews ALL

​I recently chose the Sofitel Melbourne on Collins to celebrate my 40th birthday, and unfortunately, the stay was a source of constant frustration. As a professional chef who has worked with high-caliber industry figures like Gabriel Martin, I had expectations for the service and dining standards that were, sadly, not met. ​Key issues included: ​Dining Standards: The room service was completely unacceptable. Meals arrived cold and were effectively inedible. Even basic amenities like bottled water were not provided—I had to call to request them, which is not the level of service expected from a 5-star hotel. Furthermore, there was no transparency regarding which minibar snacks were complimentary, leaving guests to guess what is covered. ​Billing & Transparency: The billing process was opaque. Upon using express check-out, I found unexpected additional charges on my final bill. To add to the frustration, there was an unexplained rate discrepancy between Tuesday and Wednesday that staff could not clarify. ​Management & Service: When issues arose, the management team was dismissive and unhelpful. There was a complete lack of accountability, which was particularly disheartening given that I had chosen this hotel specifically to celebrate a milestone birthday and to align with a culinary training session. ​I selected this property based on its reputation and my own professional interest in the industry, but this stay has fundamentally changed my view of the brand. I would strongly advise against choosing this hotel for any special occasion or professional visit.

Other web-users rate our hotel

  • 1,289 reviews 9.8/10 Location
  • 3,003 reviews 8.4/10 Room
  • 3,477 reviews 9.2/10 Service
  • 16 reviews 2.1/10 WiFi
  • 846 reviews 8.2/10 Vibe
  • 759 reviews 7.8/10 Amenities
  • 703 reviews 6.8/10 Food
  • 574 reviews 8.3/10 Breakfast

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