Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,278 reviews

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Hotel Mercure Wien City - Image 1
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Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,278 reviews

TripAdvisor Rating  4.0/5  1,434 reviews

Great hotel for a stay in the Vienna with a dog and a car

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The location of the hotel is excellent for arrival with a car - easy access to the city and parking garage for the car. A short distance from the hotel is an area for dogs. The hotel was clean, quiet and perfectly located for exploring the city. Really friendly staff.

Dear Annukka, Thank you for your outstanding review and the perfect score of 100/100! We are delighted to hear that you had such a positive experience at the Mercure Wien City, especially with your dog and car. It’s great to know that you found our location convenient for exploring Vienna and that you appreciated the cleanliness and quietness of our hotel. We are also glad that our team made a positive impression on you. We appreciate your feedback regarding the breakfast options, and we will certainly consider your suggestion for freshly squeezed orange juice to enhance our offerings. Thank you once again for your feedback, and we hope to welcome you back soon for another wonderful stay! Sincerely, Magali Kempes Moll Guest Experience Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great location, friendly staff, very fast and easy check in, only one thing I was promised that would be city tour for Saturday but no one mentioned that needed appointment..

Dear Aldia, Thank you for your wonderful review and the excellent score of 90/100! We’re thrilled to hear that you enjoyed our great location, friendly staff, and the ease of check-in. We sincerely apologize for the misunderstanding regarding the city tour. We aim to provide clear information to our guests, and we regret any confusion caused by not mentioning the need for an appointment. Your feedback is invaluable, and we will work to improve our communication in this area. Thank you again for your feedback, and we hope to welcome you and your family back for another memorable stay in Vienna! Sincerely, Magali Kempes Moll Guest Experience Manager

angenehm

Customer review rating 4.0/5

Tibor Business - Confirmed reviews ALL

positive

Great Location

Customer review rating 4.5/5

John D. Couples - Confirmed reviews ALL

Hotel is in a great location just outside the city center but only 10 minute walk and your there. Service from the staff was great, room was great no issues quiet. Could do with a manned bar self service not for me.

Dear John, Thank you for taking the time to share your feedback about your recent stay at Hotel Mercure Wien City. We're delighted to hear that you enjoyed our great location and found our staff to be excellent. We appreciate your comments regarding the bar service. Your suggestion for a manned bar is invaluable as we continually strive to enhance our guest experience. If you have any further suggestions or specific areas where we could improve, please feel free to reach out. We hope to welcome you back soon! Sincerely, Magali Kempes Moll Guest Experience Manager

Excellent customer service, clean rooms and spaces and great location.

Customer review rating 4.5/5

Louise D. V. Families - Confirmed reviews ALL

Your hotel exceeded my expectations. The front desk staff were friendly, approachable and very helpful. They made us feel comfortable and welcome. The room was clean. the ventilation could be improved with air conditioning; we had the window open at the top and it was extremely noisy. However, the location to the Innere Stadt was excellent, as well as the closely Spar grocery store, bakery and market down the street. We appreciated being able to bring some snacks back to the room and borrowing your bowls and cutlery. I would recommend this hotel for sure. thank you!

Dear Louise, Thank you so much for your wonderful feedback and for sharing your recent experience at the Mercure Wien City. We’re thrilled to hear that our hotel exceeded your expectations and that you appreciated the excellent service from our front desk team. We’ll be sure to pass along your kind words to Aleyna and the rest of our staff, they will be delighted to hear your compliments. We also appreciate your constructive comments regarding the room's ventilation. While we’re glad you enjoyed the overall comfort, we understand that the noise from outside may have affected your stay. Please know that we are continuously working to improve our guests’ comfort, and we will consider your feedback as we explore ways to enhance our ventilation system. We’re delighted that our location was convenient for you and that you made good use of the nearby amenities. It's wonderful to hear that you felt at home during your stay and that you would recommend our hotel. We truly hope to welcome you back in the future! Sincerely, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 769 reviews 9.5/10 Location
  • 927 reviews 6.7/10 Room
  • 796 reviews 8.7/10 Service
  • 55 reviews 2.8/10 WiFi
  • 444 reviews 5.8/10 Comfort
  • 441 reviews 7.9/10 Breakfast
  • 385 reviews 7.4/10 Cleanliness
  • 150 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.