Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,156 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
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Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated hotel

  • Innovative wine dispenser in a cozy atmosphere

  • Ideal location! Just a 5-minute walk to the city center

  • Hotel parking garage

  • Family friendly! Up to three guests can stay overnight in our superior room.

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Enjoy a glass of wine or various snacks and other drinks from our self-service area

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,156 reviews

TripAdvisor Rating  4.0/5  1,427 reviews

Well located

Customer review rating 5.0/5

Rida B. Friends - Confirmed reviews ALL

Very good hotel

Dear Rida, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and found our hotel to be well-located with excellent breakfast options. We strive to provide our guests with a memorable experience, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. If you have any further comments or requests, please feel free to contact us. Sincerely, Magali Kempes Moll Guest Experience Manager

Cramped rooms, hard bed

Customer review rating 2.0/5

J B. Couples - Confirmed reviews ALL

On + side, good location & great breakfast buffet, helpful staff. On negative side, awful street noise, beds like planks, tiny room with nowhere to stash luggage and unpack, no drawers, and had to take turns moving around room.

Dear Jean, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient, enjoyed our breakfast buffet, and received assistance from our helpful staff. However, we apologize for any inconvenience caused by the size of the room and the comfort of the bed. Your comments regarding the street noise and the lack of storage space have been duly noted, and we will review these aspects internally to see how we can improve. We appreciate your valuable feedback as it helps us identify areas where we can enhance our guests' experience. Please know that your comfort is our top priority, and we will strive to make necessary improvements based on your comments. If you decide to stay with us again in the future, please don't hesitate to let us know your preferences, and we will do our best to accommodate them. Warm regards, Magali Kempes Moll Guest Experience Manager

Customer review rating 5.0/5

Anna Families - Confirmed reviews ALL

Fantastic, all the workers are really kind and helpful. Now it is a hotel I would go every time.

Dear R., Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with us and that our team made a difference during your stay. It means a lot to us to hear that you would choose our hotel every time, and we truly appreciate your kind words about our staff. Providing excellent service and creating memorable experiences for our guests is always our top priority. We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can do to make your future stays even more enjoyable. Warmest regards, Magali Kempes Moll Guest Experience Manager

Clean and modern but no charm! Poor internet connection and a few other problems!

TripAdvisor rating 3.0/5

Susie G Couples - TripAdvisor review

Modern, clean, well located! It lacks the charm of our hotel in Prague! Cramped room! Poor internet! did not work with my iPad! Worked in Prague, Tokyo, Lisbon, etc. Only 2 English channels on TV. The sink did not drain well. Wouldn’t come back.

Dear Susie, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean, modern, and well-located. However, we regret that your experience did not meet your expectations in some areas. We apologize for any inconvenience caused by the poor internet connection. Providing reliable Wi-Fi is important to us, and we will investigate the issue further to ensure that it is addressed promptly. Additionally, we apologize for the lack of charm compared to your previous stay at our hotel in Prague. While we strive to create a welcoming and inviting atmosphere for our guests, we understand that personal preferences vary. We regret for the cramped room and the limited selection of English channels on TV. Your feedback is valuable to us, and we will take it into consideration as we work to improve our facilities and services. We are really sorry that your experience did not meet your expectations, and we understand your decision not to return. If you would like to discuss your concerns further, please feel free to contact us directly. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best regards, Guest Experience Team Mercure Wien City

One of the best hotels I’ve ever stayed at

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent rooms, nice and clean, friendly staff, and good location

Dear Youssef, Thank you so much for your wonderful review! :-) We're thrilled to hear that you had such a great experience with us and that you found our rooms excellent, clean, and comfortable. We're also glad that you enjoyed the friendliness of our staff and our convenient location. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. Your satisfaction is our top priority, and we would be honored to welcome you back if you visit Vienna again, and we're thrilled that you would choose us again. Warm regards, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 833 reviews 9.5/10 Location
  • 986 reviews 6.6/10 Room
  • 828 reviews 8.9/10 Service
  • 57 reviews 2.8/10 WiFi
  • 528 reviews 8.3/10 Breakfast
  • 387 reviews 7.1/10 Cleanliness
  • 153 reviews 4.6/10 Value
  • 148 reviews 3.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.