Novotel London Wembley 4 stars

Customer review rating (ALL Rating) 4.4/5 1,311 reviews

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Novotel London Wembley - Image 1
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5 Olympic Way, Wembley, HA9 0NP LONDON, United Kingdom

Description

Hotel extras

  • Minutes walking distance to Wembley Stadium, Ovo Arena and Troubadour Wembley Park Theatre

  • Next to Wembley Park Tube Station with the Jubilee and Metropolitan lines

  • Shopping at the LDO (London Designer Outlet). Discount available for hotel guests

  • 235 recently renovated rooms. Connecting & accessible rooms available. Secured car park

  • Family Friendly Bar & Kitchen

Our accommodation(s)

Hotel location

Novotel London Wembley

5 Olympic Way, Wembley
HA9 0NP LONDON
United Kingdom

GPS:51.56129, -0.279293

Telephone
Fax +44 20 8069 1210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,311 reviews

Customer review rating 1.5/5

Ben A. Families - Confirmed reviews ALL

Uncooked and raw sausages served repeatedly at breakfast. The same sausages were cooked by the chef twice and they were still raw. This same chef then disagreed with the breakfast manager about how cooked they were. The chef is dangerous and this is unacceptable in any setting never mind a hotel like this. Extremely disappointing.

Dear Ben, Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel London Wembley, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Troye Fernandes Reception Supervisor Novotel London Wembley

Customer review rating 3.0/5

Amy F. Couples - Confirmed reviews ALL

Very minimal room for the money I paid, shower head didn’t fit in holder so made having a shower awkward. Shower gel was virtually empty which was annoying. No plug socket near the one bed nearest the wall it was near the end of the wall so charger didn’t reach to bed side table. Very minimal tea and coffee in the room. Room was quite dull and dark with only having a small section on window.

Dear Amy, Thank you for your feedback. We’re really sorry to hear that your stay didn’t meet expectations. We understand how frustrating it must have been to deal with the shower issues and the lack of basic amenities like shower gel, as well as the limited tea and coffee supplies. Your comments about the room layout, lighting, and plug socket placement are also noted—we appreciate how these details can impact overall comfort. Please be assured that we are sharing your feedback with our maintenance and housekeeping teams to address these concerns and prevent similar issues for future guests. We value your input and hope we’ll have the opportunity to provide you with a much better experience in the future. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Customer review rating 4.5/5

Laura J. M. Families - Confirmed reviews ALL

Everything was excellent. Room was a good size and had everything we needed. The location was very good. Both the restaurant and breakfast was very good

Dear Laura J. M., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Customer review rating 5.0/5

Ann L. Families - Confirmed reviews ALL

Friendly and helpful staff at reception and in restaurant. Very clean and comfortable room. No problem with gluten free food. Excellent location for show. Grandson not happy with glass doors on bathroom!

Dear Ann L., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Customer review rating 4.0/5

Alex J. Couples - Confirmed reviews ALL

Made this booking a while ago & certain I’d selected breakfast & parking as options, but discovered the day before that the parking was not showing in the booking. I was unable to amend my booking to include the parking & found that spaces are managed by a 3rd party which incurred an additional cost to the price shown on the hotel booking page. That said, the hotel is well located for events at Wembley & the ability to self-park in London is very welcome. Check-in was efficient & our room was a good size with the expected amenities. The view from our room wasn’t great, but not that important for our stay. The Bathroom was clean & modern & the supplied toiletries are good quality. Breakfast felt rather chaotic, clearly the hotel is very busy & dining space is limited, but trying to navigate densely packed tables & decorative barriers was awkward when trying to access the breakfast buffet. Breakfast had a good mix of continental & full English, but ordering items was disappointing as we waited 10+ minutes for 3 fried eggs which looked like they’d been sat under a heat lamp for some time when others arrived quickly & looking fresher. A personal choice, but I wasn’t a fan of the streaky bacon which was heat lamp hard. Generally speaking the full English items looked like they’d been there for too long. Despite the issues we encountered I’d certainly be happy to give the hotel another chance given the comfort of the rooms.

Dear Alex, Thank you for taking the time to share such a detailed review. We also regret that your breakfast experience didn’t meet expectations. We recognise that a busy service can impact the atmosphere, and we’re sorry for the delays and food quality issues you encountered. Your comments about the layout, waiting times, and freshness of items have been shared with our team so we can improve both flow and consistency during peak times. We truly appreciate your balanced feedback and are delighted that you would consider staying with us again. We look forward to welcoming you back and providing a smoother, more enjoyable experience next time. Sincerely, Pradeepa Ettikkan Reception Supervisor Novotel London Wembley

Other web-users rate our hotel

  • 1,322 reviews 9.5/10 Location
  • 1,527 reviews 7.8/10 Room
  • 1,542 reviews 8.9/10 Service
  • 35 reviews 4.3/10 WiFi
  • 690 reviews 7.3/10 Cleanliness
  • 622 reviews 7.9/10 Breakfast
  • 334 reviews 5.5/10 Amenities
  • 82 reviews 5.1/10 Bar

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