Dear Khun Prathiv, Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to know that you had a comfortable stay and enjoyed our warm and welcoming service. We are especially pleased to hear your kind words about Tom and Mingky. We will be sure to share your compliments with them, as it is always encouraging for our team to know that their efforts are appreciated. Thank you again for choosing Novotel Chiangmai Nimman Journeyhub. We look forward to welcoming you back to Chiang Mai for another enjoyable stay. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Thanaphon, Thank you for taking the time to share your review following your recent family stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you and your family had a perfect stay and enjoyed the spacious comfort of our Junior Suite with living room. It is also wonderful to know that our convenient location near local attractions met your expectations. Thank you for being a valued member of the ALL – Accor Live Limitless program. We truly appreciate your perfect ratings and look forward to welcoming you and your family back for another great stay in Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Sin Y. G. L., Thank you for sharing your feedback following your stay with us at Novotel Chiangmai Nimman Journeyhub. We are thrilled to hear that you had a wonderful overall experience with your friends, and that you enjoyed our team's friendly service, the breakfast selection, room cleanliness, and early check-in. Thank you as well for your feedback regarding the room configuration. To clarify, when we upgrade our guests, we move them to a room type that offers significantly more living space and a larger bed for enhanced comfort, though this category does not feature a balcony. We appreciate you bringing this to our attention, as it highlights the importance of our team clearly explaining these room features at check-in so guests can choose the setup they prefer most. As a valued ALL - Accor Live Limitless Platinum member, your loyalty and feedback mean a great deal to us. We look forward to welcoming you back to Chiang Mai for another excellent stay in the near future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Peter, Thank you for taking the time to share your review following your recent business stay with us at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you found your stay comfortable and great value for money. It is wonderful to hear that you enjoyed the cleanliness, room size, comfortable bedding, reliable A/C, and peaceful atmosphere, as well as our dining and facilities. Your feedback regarding our amenities and room setup is greatly appreciated as we continuously strive to offer a practical and welcoming experience for our guests. We hope to have the pleasure of welcoming you back on your next trip to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Nuttanit, Thank you very much for sharing your detailed feedback following your recent family stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you had an overall comfortable stay, enjoyed our pleasant atmosphere, and appreciated the prompt response from our team and technician when addressing the bathroom issue. It is also wonderful to know that our staff earned a perfect 100 rating from you! At the same time, we sincerely appreciate your constructive suggestions regarding our breakfast service and Wi-Fi performance. Your detailed feedback about increasing breakfast variety, enhancing our bakery and coffee options for multi-day stays, and improving connection speed has been shared directly with our Executive Chef and IT team for immediate review and enhancement. Thank you once again for staying with us and for helping us continuously improve. We hope to have the pleasure of welcoming you and your family back for an even better experience on your next visit to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Aikapat, Thank you for choosing to stay with us again at Novotel Chiangmai Nimman Journeyhub and for awarding us a perfect rating on your survey. We are truly delighted to hear that after several years, your return visit was just as wonderful and that our exceptional service and room conditions met your high expectations. Recognising and welcoming back returning ALL members is always a pleasure for our team. Thank you once again for your loyalty and warm recommendation. We look forward to welcoming you back for another flawless stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Khaniss, Thank you for taking the time to provide such constructive feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. At the onset, my sincere apologies that your stay did not meet the standard we hold ourselves to, particularly as a loyalty member. This is clearly not the experience we want for our business travelers, nor the standards we strive for and work hard towards. I have certainly noted your feedback regarding the breakfast selection and the compact service area, and I am personally following up on this with our Food & Beverage team to review our offering and layout. Furthermore, I was especially disappointed to hear that despite booking directly with us as a loyalty member, your room did not meet the standard you would expect, and fell short even of what you may have received through a third party. Please allow me to look into this personally, as this is not the recognition our loyalty members should receive, and certainly not the standard we hold ourselves to. Thank you for your continued patronage and loyalty to Accor. I sincerely hope to have the opportunity to welcome you back and show you the experience we truly intend for our loyalty members, and if I can be of any assistance in the meantime, please do let me know. Thank you Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Michael O., Thank you very much for your continued loyalty and for taking the time to share your review following your recent stay at Novotel Chiangmai Nimman Journeyhub! As a Diamond member and a frequent returning guest, your ongoing support means the world to us. We are delighted to hear that you enjoyed your stay once again and received excellent service from our Front Desk and Housekeeping teams. We will be sure to share your kind words with them! Thank you once again for choosing to stay with us. We look forward to welcoming you back to your home in Chiang Mai very soon! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Dhiren, Thank you for taking the time to provide feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. We are very glad to to see that you enjoyed our team's friendly service, room cleanliness, and the seamless arrival and departure experience during your stay. Furthermore our apologies for the shortcomings encountered during your stay, firstly in relation to our breakfast offering and the vegetarian options within the buffet along with the size of our room and the I room ventilation. Our breakfast buffet does include a variety of vegetarian choices and we do our best to cater to the diverse guest mix at the hotel. However we completely understand that our current offering fell short of your expectations and we will certainly review this as a priority with our Executive Chef. Furthermore, we do have multiple room categories to comfotably service the needs and demands of our guests. Rest assured that our Engineering and IT teams have been notified to thoroughly inspect and resolve the room ventilation and Wi-Fi stability to ensure a much more comfortable environment moving forward. Thank you once again for your constructive feedback and the continued loyalty and patronage to Accor. We sincerely hope to have the pleasure of welcoming you back soon to deliver the seamless and exceptional stay you deserve. Thank you ฺBest regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Shuk Y. W., Thank you for taking the time to share your review following your stay at Novotel Chiangmai Nimman Journeyhub. We are thrilled to hear that you and your friends had a nice stay with us and appreciated our convenient location and helpful team. At the same time, we sincerely apologize for the inconvenience caused by the slow Wi-Fi speed during your stay. Your feedback is very important to us, and we have shared this with our IT team to review and improve our network connectivity. Thank you once again for your perfect overall rating and recommendations. We hope to have the pleasure of welcoming you back for an even better experience in the near future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yeh M., Thank you for sharing your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. As a valued ALL Platinum member, your support and detailed feedback mean a great deal to us. We are delighted to hear that you and your partner enjoyed your stay, especially our welcome drinks and the daily variety offered at our breakfast buffet. It is great to know that our rotating menu added enjoyment to your mornings with us. Thank you once again for your kind review and recommendation. We look forward to welcoming you back for another wonderful stay on your next trip to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Khalid, Thank you for taking the time to share your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you had a wonderful trip overall and that our reception and dining teams provided exceptional service. Thank you once again for your warm recommendations of our hotel and loyalty program. We look forward to welcoming you back to Chiang Mai in the near future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Bhundid, Thank you for taking the time to share your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are very pleased to see the positive words about our team’s service and we’ll certainly share it with the wider team as feedback like yours always serves as an encouragement for them to uphold the service standards across the hotel. Furthermore, your comments regarding the cleanliness and the general upkeep of the room is duly noted. Rest assured we’ll strive to be more efficient in our cleaning standards along with the maintenance of the facilities inside our rooms to ensure the room presentation is immaculate for our guests. Additionally, our location allows us to be conveniently positioned around major attractions in Nimman and the surrounding areas. For the added convenience of our guests, we do run a complimentary shuttle service to Maya Mall and the surrounding areas. Please feel free to get in touch with our friendly team at Reception for next time and they’ll be sure to guide you with the timings and the designated drop off areas of the shuttle. Thank you for your continued patronage and loyalty to Accor. We sincerely hope to welcome you back in the near future. Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Xiao W. Thank you for sharing your feedback and for being a valued Platinum member of ALL – Accor Live Limitless. We are thrilled to hear that you had a comfortable stay with us, enjoyed our clean accommodations, and took advantage of our prime location near local eateries. Knowing that your Platinum benefits met and exceeded your expectations means a lot to our team. We hope to have the pleasure of hosting you and your friends again on your next visit to Chiang Mai! Best regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Amos O. N., Thank you for taking the time to review your stay and for being a valued ALL – Accor Live Limitless member. We are delighted to hear that you enjoyed our hospitality, clean accommodations, and Thai culinary offerings. At the same time, we take note of your feedback regarding late-night Wi-Fi connectivity and check-in flexibility for early arrivals. Please rest assured that we have shared your observations with our team to help us improve our services and guest convenience moving forward. Thank you for your support and recommendation. We hope to have the pleasure of hosting you again soon in Chiang Mai! Best regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Chiradej, Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a comfortable and enjoyable stay, and that you appreciated our convenient location, nearby restaurants, Maya Shopping Center, and safe parking facilities. We are especially pleased to hear your kind words about our Lobby team and the excellent care provided by our Room Attendant. Your recognition is a great encouragement to our team, and we will be happy to share your compliments with them. Thank you once again for your kind support and for choosing Novotel Chiangmai Nimman Journeyhub. We look forward to welcoming you back for another pleasant stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Eric C. W. W., Thank you very much for taking the time to share your kind and thoughtful feedback with us. We are delighted to know that you had an enjoyable stay and were pleased with the warm and helpful service from our Reception team. We are especially grateful for your kind words about Khun Dear and his efficient and hospitable assistance with your room upgrade. Your recognition means a great deal to him and to our entire team, and we will be very happy to share your compliments with him. We are also pleased to hear that you found our shuttle service convenient during your stay. Thank you once again for your valuable feedback and for taking the time to recognize our team. We truly appreciate your support and look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for another pleasant and memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub