Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.6/5 864 reviews

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Mercure Tangerang BSD City - Image 1
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Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  864 reviews

Customer review rating 5.0/5

Heryanto O. Business - Confirmed reviews ALL

The hotel is at the good.location. Many new facilities are built near the hotel.

Customer review rating 4.5/5

The J. Families - Confirmed reviews ALL

Check in was brief, cause we were quite late. Everything was in order, the room was spacious, all the amenities was in place. Unless during the arrival, i noticed the water dripped from the fridge, which i believed due to de defrozed process. There was a slight bit knocking sound during the night, which i found sometimes a bit disturbing, but if you are a light sleeper might find this a bit discomfort. I have informed the staff during check out. Facilities was great, it has now a Padel court in the Hotel premise. Breakfast was great, not so crowded due to festive season. I found now that the TV channel like HBO are no where to be found. But they do have netflix or youtube, where you can login with your own account. I enjoyed the leisure facilities like the electric gokart, electric scooter, and bikes and small amusement for kids or toddler.

Dear Mr. J., Warm Greetings from Mercure Tangerang BSD City. Thank you for sharing your detailed and thoughtful review following your recent family stay with us. We are truly delighted to know that you had a superb overall experience and that our team was able to deliver a warm and welcoming service throughout your visit. We are pleased to hear that you enjoyed the smooth check-in process despite your late arrival, as well as the spacious room and complete amenities. It is also wonderful to know that you appreciated our facilities, including the new padel court and leisure activities such as the electric gokart, scooters, and kids’ area that perfect for a family getaway. At the same time, we sincerely appreciate your constructive feedback. Please accept our apologies regarding the water dripping from the refrigerator and the knocking sound you experienced during the night. Your comments have been shared with our Engineering team for further inspection and improvement to ensure a more comfortable stay for our future guests. We also thank you for your feedback regarding the TV channel selection. While we currently provide access to Netflix and YouTube for personalized entertainment, your input is valuable and will be taken into consideration for future enhancements. We are glad to know you enjoyed our breakfast experience and the pleasant atmosphere during the festive season. Your kind words about our team, especially the high rating you have given, truly mean a lot to us and motivate us to continue delivering excellent service. Once again, thank you for choosing Mercure Tangerang BSD City and for your loyalty as an ALL member. We look forward to welcoming you and your family back for another even more enjoyable stay. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 3.5/5

Haryono O. Business - Confirmed reviews ALL

The locations is perfect near Aeon Mall

Dear Mr. Haryono O., Warm Greetings from Mercure Tangerang BSD City Thank you for taking the time to share your feedback regarding your recent business stay with us. We are pleased to know that you found our location convenient, especially with the close proximity to AEON Mall, which we hope added comfort and ease to your visit. At the same time, we sincerely appreciate your valuable feedback. We regret to hear that you found the pricing to be relatively high and that the ease of access did not fully meet your expectations. Please rest assured that your comments have been well noted and will be shared with the relevant teams for further evaluation and improvement. We also thank you for your ratings across various aspects of your stay. Your feedback is very important to us as it helps us continuously enhance our services and overall guest experience. As a valued ALL member, your satisfaction means a great deal to us. We truly hope to have another opportunity to welcome you back and provide a more seamless and enjoyable stay in the future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.0/5

Y. (. O. Y. Business - Confirmed reviews ALL

only have wait longer for room not ready.

Dear Mr. Y., Warm Greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share your feedback with us. We truly appreciate your kind words regarding our new hotel and overall facilities. We also sincerely apologize for the inconvenience you experienced regarding the waiting time during your arrival. Your feedback is very valuable for us to continuously improve our service and ensure a smoother arrival experience for our guests. As your check-in process was assisted by our team at Mercure Tangerang BSD City while your stay was arranged at Novotel Tangerang BSD City, we would like to extend our appreciation on behalf of both hotels for choosing to stay within our property. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you again in the future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 3.5/5

Herve G. Business - Confirmed reviews ALL

the TV signal was bad, it was not possible to watch movies. the coffee machine at breakfast is not user friendly (need to give instructions on top of the machine)

Dear Mr. Herve G., Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments, as they help us continuously improve our services and facilities. We are pleased to know that you found the room comfortable and appreciated the cleanliness, as well as the service provided by our team during your stay. It is always encouraging for us to receive such positive recognition. At the same time, please allow us to sincerely apologize for the inconvenience you experienced with the TV signal and the usability of the coffee machine during breakfast. Your feedback is very valuable and has been shared with the relevant teams to review and improve these aspects. We also regret the situation regarding the unavailability of beer during your visit, especially during the IFEX exhibition period when many guests gather after the event. Your comment is well noted and will certainly help us better anticipate guest preferences during large exhibitions and busy periods. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Tangerang BSD City and provide you with an even better experience in the future. Warm Regards, Rajcenda Syavira Guest Experience Executive

Other web-users rate our hotel

  • 390 reviews 9.6/10 Location
  • 915 reviews 9.1/10 Room
  • 1,144 reviews 9.5/10 Service
  • 5 reviews 8.6/10 WiFi
  • 772 reviews 9/10 Food
  • 517 reviews 9.5/10 Cleanliness
  • 479 reviews 8.5/10 Breakfast
  • 376 reviews 8.6/10 Amenities

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