Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,855 reviews

Best price
guarantee
Sofitel Strasbourg Grande Île - Image 1
Sofitel Strasbourg Grande Île - Image 2
Sofitel Strasbourg Grande Île - Image 3
Sofitel Strasbourg Grande Île - Image 4
4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • The magic and enchantment of the Christmas Market at Sofitel Strasbourg

  • The 300 m² urban vineyard, which is transformed into an ice rink during the winter season

  • Conference areas with natural light and view of Saint-Pierre-le-Jeune church

  • Private car park with valet service

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,855 reviews

TripAdvisor Rating  4.2/5  2,171 reviews

Certificate of excellence 2024

Customer review rating 3.0/5

Khalid A. Couples - Confirmed reviews ALL

The check in and check out process was great . The room however is outdated , the carpet extremely stained .

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the efficiency of our check-in and check-out processes. We regret that your room did not meet your expectations and will take your observations into consideration for future improvements. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 0.5/5

Yakov V. Families - Confirmed reviews ALL

Vworst I ever had in 5 star hotel

Dear Mr. V., Thank you for taking the time to share your feedback regarding your stay with us. I am truly sorry to hear that your experience did not meet your expectations. I completely understand that having to walk 400 meters with your luggage could be very uncomfortable, especially at your age. Please allow me to clarify that the access restrictions during Christmas Season are imposed by the city and are beyond our control. Unfortunately, we have no influence over these regulations, but we fully understand that they can make arrival more challenging for our guests. We sincerely hope to have the opportunity to welcome you again under better circumstances and provide you with a more enjoyable stay. Thank you again for your feedback, which is very valuable to us as we continuously strive to improve. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 3.0/5

Sandra S. Couples - Confirmed reviews ALL

Small room. Booked a garden view and there was only a courtyard. Well located.

Dear Guest, Thank you for taking the time to share your experience at Sofitel Strasbourg. We are truly sorry to hear that certain aspects of your stay did not meet your expectations, particularly the room size, the view you reserved, and the information provided regarding our shuttle service during the Christmas markets. We greatly appreciate your suggestions, including adding holiday decorations in the lobby and expanding the breakfast selection. Your comments about room cleanliness and maintenance have been shared with our teams for immediate follow-up. We are pleased to hear that you enjoyed the hotel’s location as well as the professionalism and attentiveness of our staff, especially during your transportation service. Your loyalty as an ALL Accor Gold member is very important to us, and we hope to have the opportunity to welcome you again and provide a stay fully in line with the high standards you expect. Please do not hesitate to contact us directly for any special requests during your next visit. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 4.5/5

Xavier K. Couples - Confirmed reviews ALL

Since 25 years I’m customer of your hotel and as always my stay was mor than great. Friendly stuff, comfortable and super clean rooms as well a great breakfast. Nothing to add and I will defensively come back for my next stay in Strasbourg…

Dear Guest, Thank you very much for your kind words and for being a loyal guest of Sofitel Strasbourg for the past 25 years. We are delighted to know that your stay was, once again, comfortable and enjoyable, and that our team contributed positively to your experience. Regarding your comment about the welcome drink, I would like to clarify that the voucher is now available directly in the ALL Accor app. We understand that this digital system feels different from the previous approach, and we truly appreciate your feedback. We are continuously working to make it as smooth and convenient as possible for our valued guests. We look forward to welcoming you back on your next visit to Strasbourg and hope to provide another memorable stay. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 4.0/5

Wesley S. Couples - Confirmed reviews ALL

Very easy to book online for our stay, good check-in process, the staff we interacted with were pleasant. We only had breakfast in the hotel, this was inline with our expectations, no one went above and beyond. We decided to upgrade our room from the basic room, our room seemed dated, and not value for money, we were expecting a little more. The shower hanging over the bath, wasn't positioned correctly, so if you stood in-front of it, the shower would miss you, not a major issue, you are a premium hotel, something basic as this should be sorted out. The television was elevated off of the floor on a random table, it didn't match the room décor, unsure if it had been broken or this was the set up for the room. The location is what you pay for here, its ideal when visiting the town.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Strasbourg Grande Île. We are pleased to hear that our online booking system and check-in process met your expectations and that our staff contributed positively to your experience. However, we regret to learn that the upgraded room did not align with your expectations in terms of value and aesthetic appeal. Your comments regarding the shower positioning and the television setup are appreciated, as they highlight areas where we can improve our guest experience. We take such feedback seriously and will ensure it is reviewed by our management team. While we are glad that our location enhanced your visit to the town, we strive for a consistently high standard of comfort and functionality in our accommodations. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

In partnership with TripAdvisor

Other web-users rate our hotel

  • 606 reviews 9.5/10 Location
  • 926 reviews 4.6/10 Room
  • 1,320 reviews 9.1/10 Service
  • 6 reviews 8.8/10 WiFi
  • 443 reviews 4.7/10 Vibe
  • 327 reviews 7.3/10 Breakfast
  • 296 reviews 3.4/10 Cleanliness
  • 267 reviews 4.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Strasbourg

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.