Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,872 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • The magic and enchantment of the Christmas Market at Sofitel Strasbourg

  • The 300 m² urban vineyard, which is transformed into an ice rink during the winter season

  • Conference areas with natural light and view of Saint-Pierre-le-Jeune church

  • Private car park with valet service

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,872 reviews

TripAdvisor Rating  4.2/5  2,175 reviews

Customer review rating 1.0/5

Leonardo A. Couples - Confirmed reviews ALL

The rooms are very worn and need a complete make over. The carpet is filthy and smelt bad.

Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to hear that certain aspects of your room did not meet your expectations. We greatly appreciate your positive remarks regarding our team, the check-in process, and your booking experience. Your feedback has been shared with our housekeeping and operations teams, as we are always looking for ways to maintain high standards of cleanliness and comfort for our guests. We value your loyalty to the ALL Accor program and hope to have the opportunity to welcome you back in the future, providing an even more enjoyable experience. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 3.5/5

Sviatoslav L. Couples - Confirmed reviews ALL

Great location, nice staff, however rooms are very outdated. At least carpet needs to be replaced.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and staff. However, we regret that the condition of the room did not meet your expectations. Your comments will be taken into consideration for future enhancements. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 4.5/5

Valerie A. Friends - Confirmed reviews ALL

Overall it was great. A few minor problems with the reservations. I think the rooms are due for an update

Dear Guest, Thank you very much for taking the time to share your experience at Sofitel Strasbourg. We are delighted to hear that your stay was overall very enjoyable and that our team, particularly Théo, contributed to your satisfaction. We have taken note of your comments regarding the reservation and the condition of the rooms. Your feedback is valuable and will help us improve our services. For your future visits, we would be delighted if you could book directly with us through our Sofitel website or the ALL Accor Live Limitless program. This allows us to provide a more personalized experience and respond more easily to any requests you may have. We look forward to welcoming you back very soon. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

A huge disappointment

TripAdvisor rating 2.0/5

Zsuzsanna622 TripAdvisor review

I am an Accor Gold (now Platinum) member because I have stayed at a lot of Accor group hotels around the world. Earlier this year I stayed in half a dozen in France and was shocked to find that the hotels in the chain’s home country were in the worst shape. But none have been so bad as the Sofitel in Strasbourg. This was particularly disappointing as we splurged for what we hoped would be a special new year’s week. We usually stay in Mercures but while travelling the last two months we stayed at a number of 5-star hotels. I was shocked that this Sofitel calls itself that. My heart fell and I was so depressed when I saw our room. I booked a luxury king room for 6 nights at 457 euros/night. The room was awful! - Tired looking, scratched and worn woodwork - old, ugly furniture - A crappy, uncomfortable little sofa - Nothing on the walls, no decor to make the room seem homey and inviting - Old, ugly carpet - Poor lighting - No cushions - Bathroom is tiny but even so there is room for what’s missing: - Hooks are on the back of shower wall, where things hung there get wet, instead of on the outside wall (there is room) or on the back of the door - NO towel racks. At all. Just a small handle like thing on the shower glass. But they want you to reuse towels! Where are we to hang them to dry? - Very little storage area and the glass shelf they added is tilted so everything slides off. There is plenty of room under the very poorly designed sink for a little cabinet - Bathroom fan doesn’t work - Shower drains very slowly, fills up while you are showering so by the end you are standing in 5 cm of water The hotel was very busy but the breakfast area, and the staff, could not handle the volume. We had very long waits for a table for the first few days. The Buffet area is tiny and poorly designed, it could not fit the number of people. Food was not refilled fast enough. Waiters were running, cleaning tables, but not taking coffee orders. There were hot items available at no extra charge but this was never conveyed. By the third morning, when we saw others getting omelettes, we asked. We felt bad for the staff who were not managed well or there weren’t enough of them. When we arrived there was no acknowledgment of Accor membership or Gold status and no welcome drink as has always been the case at Accor hotels. Overall service was friendly, when they had the time. But I feel that my New Year was ruined by staying in a run down, poorly maintained hotel when I expected the luxury that is promoted by the Sofitel brand. I will be thinking seriously about future stays in Accor group hotels. I’ll certainly not stay in a French one again.

Dear Guest, Thank you for sharing your experience at Sofitel Strasbourg Grande Île. I’m truly sorry your stay did not meet your expectations, especially as a valued Accor member. I understand your concerns regarding your room and the breakfast service. Please be assured your comments will be reviewed with our teams to help us improve. I also apologize that your Gold status was not acknowledged upon arrival, as we strive to recognize our loyal guests. Your feedback is very important to us, and I hope we can welcome you back to provide the exceptional stay you expect. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Christmas time in Strasbourg

TripAdvisor rating 5.0/5

XavierK807 TripAdvisor review

As usual we booked this hotel and as usual our experience was great and this since more than 30 years where I’m customer of this place. We were at l’y welcomed by the concierge who took care of our car. Once at the reception desk the great experience went on and our room was directly ready. Our room was very cosy, clean and well decorated…. In the morning we could enjoy an excellent breakfast, the choice on the buffet of local and standard dishes were more than enough and the stuff took very care of us. All in one, nothing to add than just book your room and enjoy ….

Dear Guest, Thank you so much for sharing your wonderful experience with us. We are truly honored by your loyalty over the past 30 years and are delighted to hear that your stay with us was as enjoyable as always. It’s great to know that our concierge, reception team, and the staff during breakfast made you feel so well taken care of, and that your room and the overall experience met your expectations. Your kind words are the best reward for our teams, who strive every day to make each guest feel welcome and comfortable. We look forward to welcoming you back soon for another memorable stay at Sofitel Strasbourg. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

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Other web-users rate our hotel

  • 604 reviews 9.5/10 Location
  • 925 reviews 4.6/10 Room
  • 1,319 reviews 9.1/10 Service
  • 6 reviews 8.3/10 WiFi
  • 454 reviews 4.6/10 Vibe
  • 326 reviews 7.1/10 Breakfast
  • 296 reviews 3.3/10 Cleanliness
  • 273 reviews 4.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.