Mondrian Hong Kong 5 stars

Customer review rating (ALL Rating) 4.7/5 3,095 reviews

Best price
guarantee
Mondrian Hong Kong - Image 1
Mondrian Hong Kong - Image 2
Mondrian Hong Kong - Image 3
Mondrian Hong Kong - Image 4
8A Hart Avenue, Tsim Sha Tsui, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Panoramic Victoria Harbour Views

  • Discover a Vibrant Cultural Destination in Tsim Sha Tsui

  • A Culinary Journey

  • Elevate Your Well-Being

  • Design & Cultural Programming

Our accommodation(s)

Hotel location

Mondrian Hong Kong

8A Hart Avenue, Tsim Sha Tsui
0 HONG KONG
Hong Kong SAR, China

GPS:22.297716, 114.174763

Telephone
Fax +852 3550 0340

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,095 reviews

Customer review rating 3.5/5

Dissaphon S. Families - Confirmed reviews ALL

Room and service is very good. Staffs are very professional.

Dear Mr. S., Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your kind words regarding our location, the view from your room, and the professionalism of our team. However, I was very concerned to read about the shortcomings you experienced, particularly given your status as a Platinum member of the ALL – Accor Live Limitless program. Please accept my sincere apologies for the delay in having your room ready past 3:00 PM. We understand that after a journey, a smooth and timely check-in is essential, and we failed to deliver on this promise due to high turnover that day. Furthermore, I am disappointed to learn that your loyalty status was not properly recognized. As a Platinum member, you are entitled to specific benefits, including a welcome amenity and a potential room upgrade (subject to availability). I have personally checked our records and confirmed that we did not have availability for a room upgrade during your stay; as you were booked in a Skyline Premier King, the next tier would have been a Harbour Premier King, which was fully booked. However, it is unacceptable that this was not explained to you upon arrival. We value your loyalty highly, and we clearly missed the mark in making you feel appreciated during this visit. I have shared your feedback with our Guest Service team to ensure that our protocols for recognizing our elite members are reinforced immediately. We must ensure that benefits are not just technically available, but proactively offered and celebrated. I hope you will give us another opportunity to serve you better in the future. If you plan to return to Hong Kong, please contact me directly at du… I would like to personally oversee your reservation to ensure your room is ready upon arrival, your amenities are prepared, and your loyalty is recognized exactly as it should be. Best regards, SAM TAN Duty Manager

Customer review rating 5.0/5

Pannipa E. Families - Confirmed reviews ALL

Great location of hotel, great amenities and service, would definitely be back next time we are in Hong Kong

Dear Pannipa E., Thank you very much for your kind review and for choosing to stay at Mondrian Hong Kong. We are delighted to hear that you enjoyed our central location and found our amenities and service to be of such a high standard. It is always our goal to provide a seamless and memorable experience for our guests, and knowing that you intend to return on your next visit to Hong Kong is the greatest compliment our team could receive. If you have a moment, we would be most grateful if you could share your positive experience with other travelers by posting a review on TripAdvisor via the following link: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to the pleasure of welcoming you back in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Customer review rating 5.0/5

Arweeparn K. Couples - Confirmed reviews ALL

Overall, it was a good experience staying here. The staff were friendly and professional, the room was clean, and the location was great.

Dear Arweeparn K., Thank you for your kind words regarding your recent stay at Mondrian Hong Kong. We are delighted to hear that you had such an enjoyable experience with us. It is wonderful to know that our team’s professionalism, the cleanliness of your accommodations, and our prime location all contributed to a pleasant visit. Your appreciation for our staff is especially meaningful, as we strive to provide every guest with attentive and seamless service. If you have a moment, we would be most grateful if you would consider sharing these comments on TripAdvisor. Your feedback is incredibly valuable, not only in helping other travelers make informed choices but also in allowing us to maintain the high standards we are known for. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to the pleasure of welcoming you back to the Mondrian in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Customer review rating 4.5/5

Puwanes C. Friends - Confirmed reviews ALL

Perfect location, Very attentive and welcoming staffs. Hotel atmosphere promote upscale accommodation. Nice and spacious rooms. The only downsides are 1) inadequate number of elevators. 2) Choice of breakfast and limited seating for breakfast.

Dear Puwanes C., Thank you for sharing your feedback regarding your recent stay at Mondrian Hong Kong. We are thrilled to hear that you enjoyed our perfect location and appreciated the attentiveness and warmth of our staff. It is gratifying to know that you found your room to be nice and spacious, and that our hotel atmosphere made a favorable impression on you. I will certainly pass on your kind words to our team, especially to the staff member who assisted you with your luggage; it’s wonderful to hear that her eagerness made a positive impact on your experience. We appreciate your constructive feedback regarding the elevators and breakfast service. Your comments are invaluable, and we will take them into consideration as we strive to enhance our guest experience. We understand that the breakfast service can be busy, and we are continuously exploring ways to provide a more efficient experience for our guests. If you have a moment, we would be grateful if you could share your experience on TripAdvisor by clicking below link. Your insights help not only us but also fellow travelers when making decisions. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to welcoming you back to Mondrian Hong Kong in the future. Warm regards, Hyde Sit Mondrian Services Manager

Customer review rating 4.5/5

Thomson S. K. F. Families - Confirmed reviews ALL

In our trip to HK in Dec25, we decided to stay across the harbour at TST, Kowloon from the island based hotels for a change; and we were not disappointed. We had used our suite upgrade benefits for 2 out of the 3 nights stay. Needless to say, we enjoyed the view and space of the suite room. Guest experience team that we came across - Sebastian, Kelvin and Zoe were helpful in meeting our needs and booked a couple of restaurants. If you are staying at 31st floor and above, there is a separate lift for high floors. Otherwise, the lift for the lower floors can take a while during peak hours.

Dear Thomson S. K. F., Thank you for choosing to stay with us at Mondrian Hong Kong this past December and for taking the time to share such a detailed account of your experience. We are delighted to hear that your decision to stay in Tsim Sha Tsui provided a refreshing change of perspective and that you were not disappointed. It is wonderful to know that you enjoyed the generous space and the iconic views afforded by your suite upgrade; we strive to make every stay feel elevated and memorable. I am particularly pleased to read your praise for Sebastian, Kelvin, and Zoe. Providing attentive and personalized service is at the heart of what we do, and I will personally ensure that your kind words are shared with them and the rest of the Guest Experience team. I know they will be encouraged to hear that their restaurant recommendations and assistance added to the enjoyment of your trip. Furthermore, we appreciate your constructive feedback regarding the lift wait times during peak hours. Insights from our guests are invaluable as we look for ways to further refine our operations and enhance the guest journey. If you have a moment, we would be truly grateful if you would consider sharing your experience on TripAdvisor. Your feedback not only helps other travelers but also serves as a great source of pride for our team. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to the opportunity of welcoming you back in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Other web-users rate our hotel

  • 2,990 reviews 9.7/10 Location
  • 3,501 reviews 8.3/10 Room
  • 3,724 reviews 8.9/10 Service
  • 27 reviews 8.8/10 WiFi
  • 1,764 reviews 9.2/10 Vibe
  • 1,173 reviews 7.2/10 Amenities
  • 1,081 reviews 9.1/10 Cleanliness
  • 719 reviews 8.3/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Hong Kong

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.