Grand Mercure Lake Biwa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 1,521 reviews

Grand Mercure Lake Biwa Resort & Spa - Image 1
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Description

Hotel extras

  • At our Lake Biwa onsen resort, enjoy the natural iron-rich waters of our outdoor hot springs.

  • Enjoy local delicacies in our buffet restaurant, with all-inclusive packages available.

  • Our luxury hotel in Lake Biwa offers stylish lake and mountain view rooms and suites.

  • A family-friendly resort on Lake Biwa, we're next to Ho Park, famous for its cherry blossoms.

  • Enjoy a convenient location just a 10-minute drive from the historical district of Nagahama.

Our accommodation(s)

Hotel location

Grand Mercure Lake Biwa Resort & Spa

38, Oshima Cho, Nagahama Shi
526-0066 SHIGA
Japan

GPS:35.37476, 136.26142

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le Sensoriel

Enjoy Lake Biwa dining at Le Sensoriel, a modern lake-view buffet restaurant with a menu that changes with the seasons. Enjoy a wide variety of local and international cuisine with unlimited drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,521 reviews

Customer review rating 4.5/5

Caroline C. Solo - Confirmed reviews ALL

Wonderful experience, everyone I encountered working in the hold were so helpful It was quiet and relaxing staying there

Thank you very much for staying with us and for sharing your wonderful feedback. We are truly delighted to hear that you had a relaxing and enjoyable stay, and that our hotel provided a quiet and comfortable atmosphere for you. Your kind words about our staff mean a great deal to us. We are especially pleased to know that everyone you encountered was helpful, and that the ladies in the shop made a positive impression with their friendly and attentive service. We are also grateful for your compliment regarding the cleanliness of the hotel. Maintaining a spotless and welcoming environment is very important to us, and your feedback is a great encouragement to our team. Thank you once again for your warm review. We sincerely hope to welcome you back again in the future. Grand Mercure Lake Biwa Front Staff

Customer review rating 4.0/5

I+han W. Families - Confirmed reviews ALL

The location is great, right in front of the train station. The hotel is new and clean. The room is comfortable and heating is right on the spot in winter time. Since it's close to the train station, you can hear the sound of the train but it is acceptable.

Thank you very much for choosing to stay at our hotel and for taking the time to share such a thoughtful review. We are delighted to hear that you enjoyed our convenient location right in front of the train station, as well as the cleanliness and comfort of our new facilities. It is also wonderful to know that the room heating kept you warm and comfortable during the winter season. Regarding the sound from the nearby trains, we appreciate your kind understanding and are glad to hear that it was within an acceptable level for you. We also sincerely thank you for your valuable suggestion about providing more travel information for tourists. Your feedback is greatly appreciated, and we will certainly take it into consideration as we continue to improve our services and enhance the experience for our guests. Once again, thank you for your kind words and helpful feedback. We hope to have the pleasure of welcoming you back again in the near future. Grand Mercure Lake Biwa Front Staff

Customer review rating 5.0/5

Luke S. Solo - Confirmed reviews ALL

This hotel has an amazing location - right on the banks of Lake Biwa. It's my second time staying here, and I used to live in Nagahama so it was great to return to the city and stay at such a beautiful hotel.

Thank you very much for staying with us and for sharing such a wonderful review. We are truly delighted to hear that you enjoyed our superb location by the banks of Lake Biwa. It is especially meaningful to us that you chose to stay with us again, and that your return to Nagahama brought back fond memories from the time you lived here. Your kind words about our hotel and its surroundings are greatly appreciated and serve as a great encouragement to our entire team. We hope that the tranquil views of Lake Biwa and the atmosphere of the city helped make your stay both comfortable and memorable. We sincerely look forward to welcoming you back again on your next visit to Nagahama. Thank you once again for your continued patronage. Grand Mercure Lake Biwa Front Staff

Customer review rating 5.0/5

Patrick T. Families - Confirmed reviews ALL

My family and I loved our stay here. Nagahama is a beautiful place and our stay is made even better by Grand Mercure Lake Biwa. Starting from Mr Sato at the front desk to the staff around the property and in the onsen, we experienced the famous omotenashi of Japan. Thank you all and we hope to back again some day.

Thank you very much for choosing Grand Mercure Lake Biwa and for taking the time to share such a thoughtful and detailed review. We are truly delighted to hear that you and your family enjoyed a restful stay with us, and that the beauty of Nagahama, together with your experience at our hotel, made your visit especially memorable. Your kind words about our team are deeply appreciated. We are particularly grateful for your recognition of at the front desk, as well as the gentlemen and ladies working in the bath house. Your warm feedback will certainly be shared with them, as it is a great source of encouragement for our entire staff. We are also pleased to know that you found charm in the character of the room and that it did not detract from your overall experience. At the same time, we sincerely apologize for the dust at the air vent. Please rest assured that your comment has been shared with our housekeeping team, and we will further reinforce our cleaning procedures to ensure a more comfortable environment for our guests. Thank you once again for your valuable feedback and for your kind appreciation of our Japanese hospitality. We truly hope to have the pleasure of welcoming you and your family back to Grand Mercure Lake Biwa in the future. Grand Mercure Lake Biwa Front Staff

Customer review rating 2.0/5

An Y. L. Solo - Confirmed reviews ALL

The room is very outdated and renovation is a must for bring it up to today's standard. Especially the washroom size should be expanded to accommodate an adult. The shuttle bus should also consider tourists who departs early in the morning before to catch the JR train.

Thank you very much for staying with us and for taking the time to share your valuable feedback. We sincerely apologize that the condition of the guest room did not meet your expectations. We fully understand your comments regarding the outdated facilities and the limited size of the washroom. Your feedback has been shared with our management team as we continue to plan future renovations to improve comfort and meet modern standards. Regarding the shuttle bus schedule, we appreciate your suggestion to better accommodate guests who depart early in the morning to catch JR trains. This is an important point, and we will review our transportation services to see how we may improve convenience for our guests. We also thank you for raising your concerns about the request for passport photos via email. We take personal data protection very seriously, and your feedback will be carefully reviewed to ensure safer and more appropriate procedures going forward. Additionally, we apologize for the lapse in cleanliness you observed. Your comment regarding the spider web on the ceiling has been reported to our housekeeping team for immediate attention and reinforcement of inspection standards. Once again, thank you for your honest and constructive feedback. We truly appreciate your insights, as they help us improve our services. We hope to have the opportunity to welcome you again in the future with an enhanced and more comfortable experience. Grand Mercure Lake Biwa Front Staff

Other web-users rate our hotel

  • 1,424 reviews 8.2/10 Location
  • 3,651 reviews 7.4/10 Room
  • 2,462 reviews 6.7/10 Service
  • 34 reviews 6.3/10 WiFi
  • 2,415 reviews 6.4/10 Amenities
  • 2,255 reviews 6.8/10 Vibe
  • 1,457 reviews 8.6/10 Value
  • 1,220 reviews 8.8/10 Breakfast

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