Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa and for taking the time to share your feedback. We are pleased to hear that you enjoyed our location and found the food to your satisfaction. We sincerely appreciate your comments and will continue working to improve our facilities, cuisine, and service so that every guest can enjoy an even more comfortable and memorable stay. We hope to have the pleasure of welcoming you back to Grand Mercure Lake Biwa Resort & Spa on your next visit to Nagahama. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We would also like to express our sincere gratitude for choosing our hotel for your child’s special birthday trip. We are truly honored to receive your kind words regarding the assistance provided by our team via email prior to your stay. We will be delighted to share your thoughtful comments with the team members who assisted you, as well as with our entire team. We are also very pleased to hear that you enjoyed the special arrangements prepared for your arrival. Knowing that your child’s birthday trip became a truly memorable experience brings us great joy and is a wonderful source of encouragement for all of our team members. We will continue to do our utmost to provide heartfelt hospitality and create memorable stays while cherishing each and every special moment of our guests. We sincerely hope that you and your family will visit us again and create many more wonderful memories together. We look forward to welcoming you back to Grand Mercure Lake Biwa Resort & Spa in the future. Thank you once again for taking the time to share your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk Team

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We are truly delighted to receive your kind comments, and all of our staff sincerely appreciate your warm feedback. We are pleased to know that you enjoyed our hotel's location and atmosphere, and we are especially grateful for your kind words about our hospitality. We will continue striving to provide heartfelt service and an even more comfortable stay for all of our guests. We sincerely look forward to welcoming you back again in the near future. Thank you once again for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk Team

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa and for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed your stay and that our team’s warm hospitality made a positive impression throughout your visit. Your kind words regarding our friendly staff are greatly appreciated and will be shared with the entire team. We sincerely apologize for the inconvenience you experienced regarding the check-in time. We understand that after such a long journey from Europe, you must have been very tired upon arrival. While our standard check-in time is from 3:00 PM, we truly appreciate your patience and understanding. We will continue to review our services to make our guests’ arrival experience as comfortable as possible. We are very pleased to know that you enjoyed our breakfast and dinner buffets. It is wonderful to hear that you appreciated the freshness and quality of our dishes, as well as the service provided by our restaurant team. We are also grateful for your positive comments about our table card system. We are pleased that this system helped you enjoy your dining experience with peace of mind while selecting your favorite dishes. Thank you again for your kind feedback. We hope to have the pleasure of welcoming you back to Grand Mercure Lake Biwa Resort & Spa in the future. We look forward to creating another memorable stay for you. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa and for taking the time to share your thoughtful review. We are delighted to hear that you enjoyed our location, the beautiful views of Lake Biwa and Nagahama Castle, and especially the view from your room. It is also wonderful to know that you appreciated our lounge drinks and snacks, as we are pleased to offer these as part of our hospitality. We also sincerely appreciate your valuable feedback regarding the room and washroom facilities. While we are glad you found your stay to be good value, we understand your comments about the room feeling somewhat dated. In addition, thank you for your suggestion regarding bottled water in the guest rooms. Your feedback is important to us and will be shared with the relevant teams as we continue to improve our guest experience. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back for another relaxing stay with us in the near future. Grand Mercure Lake Biwa Front Staff

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa for your family holiday. We are truly delighted to hear that you and your family had such a wonderful stay with us. It is especially heartwarming to know that everyone, from your teenage children to your elderly parents, enjoyed their time at our hotel. We greatly appreciate your kind words about our all-inclusive experience, cleanliness, service, the beautiful views of Lake Biwa, and our cuisine. Knowing that your entire family was happy is the greatest compliment we could receive. We are also very grateful for your special recognition of our staff, including our chefs and housekeeping team. Your kind words regarding the cleanliness of our public bath area are a great encouragement to our cleaning staff. They work diligently every day to maintain a comfortable and hygienic environment for all of our guests, and we will be sure to share your wonderful comments with them. We are pleased to know that your room was comfortable for your group of six and that the prepared futons allowed you to settle in smoothly, even with your late arrival. We hope it helped you make the most of your precious family time. Thank you again for your thoughtful review and for sharing your experience with us. We look forward to welcoming you and your family back to Grand Mercure Lake Biwa Resort & Spa for another memorable stay, where you can enjoy the beautiful scenery of Lake Biwa and our heartfelt hospitality. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We are delighted to hear that you had a pleasant stay with us during your Biwaichi journey and that you chose our hotel from among the many accommodation options available. We hope you were able to relax and refresh after your cycling adventure by enjoying our hot springs, lounge, and comfortable guest room. We will continue striving to provide a safe, comfortable, and enjoyable stay for all our guests, including those traveling around Lake Biwa on the Biwaichi cycling route. We look forward to welcoming you again the next time you visit Lake Biwa. Thank you once again for your valuable feedback. Sincerely, Front Desk Team Grand Mercure Lake Biwa Resort & Spa

Thank you very much for choosing to stay at Grand Mercure Lake Biwa Resort & Spa and for taking the time to share your kind feedback. We are truly delighted to hear that you enjoyed your stay and appreciated the magnificent view from our resort. It is especially gratifying to know that the room upgrade to one of our suites contributed to making your experience more special and memorable. Your warm words will be shared with our team, including our manager, as they serve as a great encouragement to continue delivering thoughtful hospitality. We sincerely hope your time with us provided you with relaxing and memorable moments by Lake Biwa. We look forward to welcoming you back again in the future for another pleasant stay. Grand Mercure Lake Biwa Resort & Spa Front Staff

この度はグランドメルキュール琵琶湖リゾート＆スパをご利用いただき、誠にありがとうございます。 「快適に過ごすことができました」とのお言葉をいただき、大変嬉しく拝読いたしました。 また、立地や温泉、お食事につきましてもご満足いただけたとのこと、スタッフ一同大変光栄に存じます。 お客様に心地よいひとときをお過ごしいただけたことが何よりの喜びです。 これからも皆様に快適なご滞在を提供できるよう努めてまいります。 お客様のまたのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール琵琶湖リゾート＆スパ フロント担当

Thank you very much for choosing Grand Mercure Lake Biwa Resort & Spa. We are delighted to read your kind comments and truly appreciate your positive feedback. We are pleased to know that you enjoyed our location by the shores of Lake Biwa and the convenient access to nearby attractions, which are among the highlights of our hotel. We are also grateful for your warm words regarding our staff. Your compliments are a great source of encouragement, and we will be sure to share them with our team. We will continue striving to improve our services so that we can provide all our guests with a comfortable and memorable stay. We sincerely look forward to welcoming you back in the future. Thank you again for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk Team

この度はグランドメルキュール琵琶湖リゾート＆スパをご利用いただき、誠にありがとうございます。 スタッフの対応につきましてお褒めのお言葉をいただき、大変嬉しく存じます。 しかしながら、施設の状態につきましてはご期待に沿うことができず、残念なお気持ちにさせてしまいましたことをお詫び申し上げます。 当ホテルは築年数を重ねた建物ではございますが、お客様に快適にお過ごしいただけるよう、日々の清掃や設備の維持管理、館内環境の改善に努めております。 今回いただいたご意見から、十分なご満足をご提供できなかったことを真摯に受け止めております。 また、掲載写真と実際の印象に差を感じられたとのご指摘につきましても、貴重なご意見としてお預かりいたします。 お客様により正確な情報をお伝えできるよう、今後の参考とさせていただきます。 いただいたご意見を大切にし、より快適で魅力あるホテルづくりに努めてまいります。 お客様のまたのお越しを、スタッフ一同心よりお待ちしております。 貴重なご意見を誠にありがとうございました。 グランドメルキュール琵琶湖リゾート＆スパ フロント担当

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We were truly delighted to receive your kind comments regarding our staff’s courteous and friendly service. We are also pleased to know that you were satisfied with our location and the cleanliness of our facilities. It is very encouraging for all of our staff to hear that you had a comfortable stay with us. We will continue striving to further improve both our services and facility management S. that all guests can enjoy a pleasant and relaxing experience. All of our staff sincerely look forward to welcoming you again in the future. Thank you very much for your valuable feedback. Grand Mercure Lake Biwa Resort & Spa Front Desk

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We are truly delighted to hear that you enjoyed the beautiful views of Lake Biwa from your room, as well as our welcome drinks and nightcap services. It is our greatest pleasure to know that you were able to spend a relaxing and rejuvenating time with us. We will continue striving to provide a comfortable and welcoming atmosphere for all our guests, and we hope you will visit us again in another season to enjoy a different side of Lake Biwa. All of our staff sincerely look forward to welcoming you again. Thank you very much for your valuable feedback. Front Desk Team Grand Mercure Lake Biwa Resort & Spa

Thank you very much for staying with us at Grand Mercure Lake Biwa Resort & Spa. We truly appreciate your kind comments regarding the good atmosphere, beautiful views, and our onsen. We are delighted to hear that you enjoyed your stay and found our hotel suitable for a family trip. It would be our great pleasure to welcome you and your family again in the near future. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you found our service satisfying, and that you were able to enjoy the lounge with snacks and drinks, as well as both dinner and breakfast buffets with a wide variety of dishes. It is also a pleasure to know that our parking facilities met your expectations even during a busy Sunday stay. On the other hand, we regret that the age of some facilities did not fully meet your expectations. While parts of the hotel have been renovated, we acknowledge that there are still areas that require improvement, and we will continue working on enhancing the overall comfort of our property. Your valuable feedback encourages us to further improve our services and facilities. We hope to have the pleasure of welcoming you again for an even more comfortable stay in the future. Grand Mercure Lake Biwa Front Staff

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We are delighted to hear that you found our location convenient and your stay comfortable. We also sincerely appreciate your kind words regarding our staff, and we are pleased that they were able to assist you by arranging a room change. At the same time, we apologize for the inconvenience caused by the air conditioning and for not fully meeting your expectations regarding the variety of breakfast options. Your feedback is very valuable to us, and we will take it into consideration as we work to improve both our facilities and dining experience. We truly appreciate you taking the time to share your comments with us. We look forward to welcoming you again and providing an even more satisfying stay in the future. Grand Mercure Lake Biwa Front Staff

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa and for sharing your kind feedback with us. We are delighted to hear that you enjoyed the beautiful view and appreciated our staff. It is truly rewarding to know that you loved your stay at our hotel. We will continue striving to provide a pleasant and memorable experience for all our guests. We sincerely look forward to welcoming you again in the near future. Warm regards, Grand Mercure Lake Biwa Resort & Spa Front Staff

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you enjoyed the beautiful view and found your stay to be worth every penny. It is also wonderful to know that you were satisfied with our onsen facilities. On the other hand, we sincerely apologize for the inconvenience caused by the air conditioning not working properly. Your feedback is very important to us, and we will share it with the relevant team to ensure improvements are made. We truly appreciate your valuable comments and hope to have the pleasure of welcoming you again in the near future. Sincerely, Grand Mercure Lake Biwa Resort & Spa Front Staff

Thank you very much for staying at Grand Mercure Lake Biwa Resort & Spa. We are truly delighted to read your kind comments regarding our location and the service provided by our staff. It is our greatest pleasure to know that you enjoyed the beautiful views of Lake Biwa and the surrounding city, as well as our attentive customer service. We are also pleased to hear that you were satisfied with our breakfast buffet and its wide variety of food and beverage options. Your positive feedback is a great encouragement to all of our team members. We will continue striving to provide a comfortable and memorable stay for all our guests. We sincerely look forward to welcoming you again in the near future. Grand Mercure Lake Biwa Front Staff