Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our clean and comfortable rooms and appreciated our convenient location near Osaka Station. It is especially rewarding to know that you would choose to stay with us again. We understand that you were unable to enjoy our breakfast due to your early departure. Our breakfast service currently starts at 7:00 AM, and we appreciate your feedback regarding the opening time. We hope you will have the opportunity to enjoy our breakfast during your next stay. We look forward to welcoming you back to ibis Osaka on your next visit!

Thank you very much for your excellent rating and detailed feedback. We are delighted to hear that you enjoyed our front desk service and that our team clearly explained your membership benefits. It is also wonderful to know that you found the bed comfortable and appreciated the shower facilities and room comfort. We are pleased that our convenient location made exploring Osaka easy for you. We truly appreciate your loyalty as a Gold member and look forward to welcoming you again.

Thank you very much for your perfect rating and continued support. We are truly delighted to hear that you have consistently enjoyed smooth and comfortable stays with us. Your kind words about our front desk and housekeeping teams mean a lot to us. We will be sure to share your special thanks with the male staff member who assisted you with check-in on 18 October and the female staff member who helped arrange your luggage delivery on 24 October. They will be very happy to hear your appreciation. We sincerely appreciate your loyalty as a Gold member and look forward to welcoming you again on your next visit to Osaka.

Thank you very much for your feedback and for choosing to stay with us. We are pleased to hear that you found your stay comfortable. We apologize for the difficulty you experienced when finding the hotel from the subway. We will continue working to improve our access information and directions. We truly appreciate your loyalty as a Gold member and hope to welcome you again.

Thank you very much for your kind feedback and excellent rating. We are delighted to hear that you had a comfortable stay and appreciated our convenient location, clean facilities, and friendly, helpful staff. It is especially encouraging to know that our team's English communication made your stay more comfortable. We look forward to welcoming you again.

Thank you very much for your kind feedback and excellent rating. We are pleased to hear that you had a comfortable stay with us. We are also happy that our luggage storage service was helpful after your checkout. We truly appreciate your loyalty as a Gold member and look forward to welcoming you again.

Thank you very much for your kind feedback and excellent rating. We are delighted to hear that you enjoyed our convenient location and found the hotel clean and comfortable. We truly appreciate your loyalty as a Platinum member and look forward to welcoming you again.

Thank you very much for staying at ibis Osaka Umeda and for giving us a perfect score. We are delighted to hear that you enjoyed your stay, especially our breakfast selection and convenient location. It is also wonderful to know that our reception team and other staff made such a positive impression through their helpful service. Your kind recommendation means a great deal to us and will be shared with the entire team. We sincerely look forward to welcoming you back to ibis Osaka Umeda on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for sharing your feedback. We are pleased to hear that you appreciated our convenient location, with direct access to the Whity Umeda underground shopping arcade, as well as our housekeeping service. Your kind comments are a great encouragement to our team. We look forward to welcoming you back on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for sharing such thoughtful feedback. We are delighted to hear that you enjoyed our convenient location, comfortable rooms and beds, and the cleanliness of our hotel. We are especially pleased that our team made such a positive impression during your stay. It is wonderful to know that our male Front Desk colleague on the evening of 18 October went above and beyond to assist you with your missing Uber Eats order. We will be sure to share your kind words with him and the entire team. Your recognition means a great deal to us. We also appreciate your feedback regarding our breakfast selection. We will share your comments with our Food & Beverage team as we continue working to improve our offerings. Thank you again for your generous rating and for recognizing our team's efforts. We look forward to welcoming you back to ibis Osaka Umeda. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for sharing such wonderful feedback. We are delighted to hear that you had a fantastic stay and appreciated our team's warm hospitality and professionalism. It is also great to know that you found your room comfortable and well equipped, particularly the bed, bathroom, shower, and Wi-Fi. We are pleased that our convenient location and the lively atmosphere of the Umeda neighborhood added to your experience. Your kind words are a great encouragement to our entire team. Thank you again for choosing ibis Osaka Umeda. We look forward to welcoming you back on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for awarding us a perfect score. We are delighted to hear that you enjoyed our hotel and its convenient location. Your kind feedback is greatly appreciated and encourages our team to continue providing pleasant stays for our guests. We look forward to welcoming you back to ibis Osaka Umeda on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for awarding us a perfect score. We are delighted to hear that you were extremely satisfied with your stay and enjoyed our convenient location, clean and modern rooms, and breakfast. Your kind feedback is a great encouragement to our entire team. We also sincerely apologize for the confusion regarding the online check-in invitation sent by Accor. We understand how disappointing it must have been to receive the invitation but find that the process was not available at our hotel. We appreciate you bringing this to our attention and will review how we communicate the available check-in options to our guests. Thank you again for your valuable feedback. We look forward to welcoming you back to ibis Osaka Umeda on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for sharing your feedback. We are pleased to hear that you enjoyed our breakfast, appreciated the spacious shower area, and found our staff helpful. Your kind words are a great encouragement to our team. However, we sincerely apologize that the room size did not meet your expectations. We understand that the compact layout may have made your stay less comfortable than you had hoped. While our rooms are designed to be functional within the space available in our central Umeda location, we appreciate your honest comments and will keep them in mind as we continue to improve our guest experience. Thank you again for your feedback. We hope to have another opportunity to welcome you to ibis Osaka Umeda. Kind regards, Front Team / ibis Osaka Umeda

Thank you for staying at ibis Osaka Umeda and for sharing your detailed feedback. We are pleased to hear that you found our staff friendly and attentive. However, we sincerely apologize that the condition and size of your room did not meet your expectations. We are particularly sorry about the unpleasant sewer-like and urine odors in the bathroom, as well as the stains you noticed. This is not the standard of cleanliness we aim to provide. We will share your comments with our Housekeeping and Maintenance teams so that the room condition, including bathroom cleaning and drainage, can be checked and addressed appropriately. We also understand your frustration with the limited luggage space. While our rooms are designed to be compact and functional due to our central location in Umeda, we recognize that insufficient space for organizing luggage can affect the comfort of your stay. We appreciate your suggestion and will keep it in mind when considering improvements. Thank you again for bringing these matters to our attention. We sincerely regret that we were unable to provide you with a more comfortable experience. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for awarding us a perfect score. We are delighted to hear that you found your room spacious and clean, and that you enjoyed our convenient location. Your positive feedback is a great encouragement to our entire team. We hope to have the pleasure of welcoming you back to ibis Osaka Umeda on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for sharing your feedback. We are pleased to know that you appreciated our convenient location, the cleanliness of your room, and the helpfulness of our team. We are especially glad that our staff could assist with your early breakfast arrangements. We also appreciate your comments regarding the room size. We understand that the compact layout can make it challenging to organize belongings, particularly during longer stays. Your feedback is valuable, and we will continue striving to make our guests’ stays as comfortable as possible. Thank you again for your kind words. We look forward to welcoming you back on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for sharing your experience. We are delighted to hear that you enjoyed our convenient location, direct access to the underground shopping mall, and the assistance provided by our staff with luggage forwarding. We are also pleased that the nearby convenience stores added to your convenience. We appreciate your comments regarding the room size and understand that it can be challenging to manage large suitcases in our compact rooms. While our rooms are designed to be functional and make the most of our central location in Umeda, your feedback is valuable to us. It is especially rewarding to know that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Thank you very much for staying at ibis Osaka Umeda and for sharing your thoughtful feedback. We are delighted to hear that you enjoyed our convenient location, friendly service, and food. It is especially rewarding to know that you would recommend our hotel to both families and business travelers. We also appreciate your comment regarding the room size. While our rooms are designed to be compact and functional, making the most of our central location in Umeda, we understand that additional space would make a stay even more comfortable. Thank you again for your recommendation. We look forward to welcoming you and your family back to ibis Osaka Umeda on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda