Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,148 reviews

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Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,148 reviews

Customer review rating 5.0/5

Kareen Y. S. Couples - Confirmed reviews ALL

Had a great stay at Mercure PIK! The service was exceptional. Special thanks to Ricky, Agnes, and Juan for their warm hospitality and attentiveness. They truly made the experience memorable. Looking forward to coming back!

Dear Kareen Y. S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are truly delighted to know that you had such a great stay with us. It brings us great joy to hear that our service made a positive impact on your experience. We are especially grateful for your kind recognition of Ricky, Agnes, and Juan. Your compliments mean a lot to us, and we will be sure to share your thoughtful words with them. They will be thrilled to know that their warm hospitality and attentiveness helped create a memorable stay for you. It was truly a pleasure to have you as our guest, and we are sincerely happy that we could be part of your experience. At Mercure Jakarta Pantai Indah Kapuk, we always strive to make every guest feel welcomed, comfortable, and valued, and your feedback reassures us that we are on the right track. Thank you once again for choosing to stay with us. We genuinely look forward to welcoming you back for another memorable experience in the near future. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Beverly T. Business - Confirmed reviews ALL

The hotel staff are very helpful and friendly , this leaves a very pleasant impression.

Dear Beverly T., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. Thank you for taking the time to share such a thoughtful review. We are truly delighted to know that you had a comfortable stay with us and that our team’s helpful and friendly service left a pleasant impression on you. Creating a warm, welcoming, and memorable experience for our guests is something we genuinely care about, so it means a lot to hear that we were able to make your stay enjoyable. Your kind words will certainly be shared with our entire team, as they serve as a wonderful motivation for us to continue striving for excellence and to consistently provide the best possible service to all our guests. Thank you once again for your generous feedback and for choosing to stay with us. We sincerely look forward to welcoming you back in the near future and hope your next visit will be even more pleasant and memorable. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Ferdinand S. S. Families - Confirmed reviews ALL

Perfectly clean room and AC. Impeccable service from all of the staff. Hopefully can provide better quality room upgrades for all Diamond members.

Dear Ferdinand S., Warmest greetings from Mercure Jakarta Pantai Indah Kapuk. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. It is truly a pleasure to receive such positive remarks regarding your experience. We are delighted to know that you were satisfied with the cleanliness of your room, the comfort provided by the air conditioning, and most importantly, the impeccable service delivered by our team. Your kind words serve as a great source of motivation to all of us, as we continuously strive to provide exceptional service and memorable experiences for our guests. At the same time, we would like to express our sincere appreciation for your continued loyalty as an ALL – Accor Live Limitless Diamond member. It is always an honor to welcome and serve our most valued guests, and we are grateful for your trust and support towards our brand. Please allow us also to extend our sincerest apologies for not fully meeting your expectations in regard to the room upgrade. We truly understand how important this benefit is, especially for our esteemed Diamond members, and we regret any inconvenience or disappointment caused during your stay. Kindly be assured that your feedback has been shared with the relevant teams, and we will certainly review our upgrade allocation process to better recognize and prioritize our loyal members moving forward. Your feedback is invaluable to us as it highlights areas where we can improve and enhance our service standards. We are committed to ensuring that each stay is seamless, comfortable, and worthy of your loyalty. Once again, thank you for your kind comments and constructive feedback. We sincerely look forward to welcoming you back in the near future, where we hope to have the opportunity to provide you with an even more refined and exceptional experience. Yours sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Jacgueline Y. O. C. Friends - Confirmed reviews ALL

Comfortable bed, convenient location attached to the mall, great breakfast spread.

Dear Jacgueline Y. O. C., Thank you very much for taking the time to share your kind feedback regarding your recent stay with Mercure Jakarta Pantai Indah Kapuk. We truly appreciate your thoughtful review and are delighted to know that your experience was a pleasant one. It is always rewarding to hear that our efforts have made a positive impression, and your kind words mean a great deal to our entire team. We understand how important a comfortable and enjoyable stay is, and we are grateful that we were able to meet your expectations. Your feedback will certainly be shared with all our colleagues, as it serves as great motivation for us to continuously maintain and improve the quality of our service. Once again, thank you for your generous comments and for choosing to stay with us. We sincerely look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk and providing you with another memorable experience. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Patrisius N. Families - Confirmed reviews ALL

excellent frontliner, concierge, and room boy. really nice hotel room

Dear Patrisius N., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 568 reviews 9.6/10 Location
  • 817 reviews 6.9/10 Room
  • 967 reviews 9.3/10 Service
  • 15 reviews 7.6/10 WiFi
  • 387 reviews 7.7/10 Cleanliness
  • 357 reviews 9/10 Food
  • 277 reviews 8.2/10 Amenities
  • 236 reviews 8.2/10 Breakfast

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