Novotel Makassar Grand Shayla 4 stars

Customer review rating (ALL Rating) 4.4/5 139 reviews

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Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
Novotel Makassar Grand Shayla - Image 3
Novotel Makassar Grand Shayla - Image 4
Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

Description

Hotel extras

  • Prime location, just a 7-minute walk to Losari Beach for iconic sunset views.

  • Modern, spacious rooms designed for family comfort and business productivity.

  • Family-friendly: features an inviting outdoor pool and a dedicated Kids Club.

  • Exclusive Executive Lounge for members and business travelers, ensuring premium productivity.

  • Instant access to local culinary gems and shopping in the heart of Makassar.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR - 2SG BEDS

Photo out of - SUPERIOR - 2SG BEDS

A spacious room featuring twin bed, working space with international plug and WiFi connection, tea and coffee selection, in room safe, TV and fridge. Bathroom ensuite with hand and rain shower, and hair dryer.

  • Views:

    City View or Harbour view or Ocean/Sea view

Max. number of persons
3
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Harbour view or Ocean/Sea view
  • Accessible room
See availabilities

A spacious room of 32 m² featuring a Double bed, working space supported with international plug and WiFi connection, tea and coffee selection, in room safe, SMART TV and free minibar. Bathroom ensuite with hand and rain shower, and hair dryer.

  • Views:

    City View or Harbour view or Historic side view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A spacious room with 32 m² featuring a twin bed, working space supported with international plug and WiFi connection, tea and coffee selection, in room safe, SMART TV and free minibar. Bathroom ensuite with hand and rain shower, and hair dryer.

  • Views:

    City View or Harbour view or Historic side view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Executive Room treats you as a VIP with access to Premier Lounge, featuring a Queen-size bed, offering coffee machine and tea selection, working table with connectivity panel and WiFi, SMART TV and complimentary minibar.

  • Views:

    City View or Harbour view or Historic side view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Executive Room treats you as VIP with access to Premier Lounge, featuring Twin bed, offering coffee machine and tea selection, working table with connectivity panel and WiFi, SMART TV and complimentary minibar.

  • Views:

    City View or Harbour view or Historic side view or Ocean/Sea view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

BUSINESS SUITE

Photo out of - BUSINESS SUITE

Enjoy unforgettable experience! Our Business Suite offers a separate bed room with queen sized bed and living room equipped with pantry and dining table, working area with connectivity panel, comfortable sofa, SMART TV, and luxury bathroom.

  • Views:

    City View or Harbour view or Historic side view

Max. number of persons
3
Area
From 91 m² / 979 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

PRESIDENTIAL SUITE

Photo out of - PRESIDENTIAL SUITE

An unforgettable experience with 204 m². Large well designed, the suite includes a living room area . Offering unbeatable facilities, spacious small meeting room, mini pantry, SMART TV, private bath tube and shower, and also access to Executive Lounge

  • Views:

    City View or Ocean/Sea view

Max. number of persons
4
Area
From 204 m² / 2195 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Apartment Suite

Photo out of - Apartment Suite

Spacious Room with separated living room, 64 m² and additional value of access to executive lounge. Benefit : welcome fruit basket, espresso machine and tea selection, mini pantry, SMART TV and bathroom with shower.

  • Views:

    City View or Ocean/Sea view

Max. number of persons
4
Area
From 64 m² / 688 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • 320 rooms
  • One room for people with reduced mobility
  • 19 connecting rooms
  • 286 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • Indonesian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Well-being

In Balance Swimming Pool

  • Outside
  • On site

In Balance Fitness Center

  • On site
  • On site
  • Outdoor parking
  • Private

Parking

Parking information

  • On site
  • Indoor parking
  • Public

SQUARE

Photo out of - SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Cooking style
International
Capacity
160
Accessibility
Accessible service
90115 Makassar, Indonesia
Telephone +62 411 361944
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch
  • Light menu
  • Halal menu
  • Vegetarian menu

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Our bar is the place to unwind with its soothing, relaxing music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  139 reviews

Customer review rating 4.0/5

Ivan R. P. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Muhammad F. S. Families - Confirmed reviews ALL

Dear Our Valued Guest Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team Novotel Makassar Grand Shayla

Customer review rating 4.0/5

Fariz G. Business - Confirmed reviews ALL

Dear Bapak Fariz G., Terima kasih banyak atas ulasan dan umpan balik positif yang Bapak berikan kepada Novotel Makassar Grand Shayla. Kami sangat senang mengetahui bahwa Bapak merasa nyaman dan puas dengan pelayanan serta kenyamanan kamar kami selama berada di Makassar. Kepuasan Bapak adalah prioritas utama bagi kami. Kami berharap dapat menyambut kedatangan Bapak kembali di Novotel Makassar pada kunjungan berikutnya Salam hangat, Management & TeamNovotel Makassar Grand Shayla

Customer review rating 4.5/5

Rovina C. J. Families - Confirmed reviews ALL

Dear Ibu Rovina C. J., Terima kasih banyak atas ulasan dan nilai yang sangat baik setelah pengalaman menginap bersama keluarga di Novotel Makassar Grand Shayla. Kami sangat gembira mengetahui bahwa Ibu dan keluarga dapat menikmati pengalaman menginap yang nyaman. Pujian khusus untuk Mbak Nada telah kami sampaikan langsung kepada beliau, dan hal ini pasti menjadi motivasi besar baginya untuk terus memberikan pelayanan terbaik. Kami sangat berharap dapat menyambut kembali Ibu Rovina dan keluarga di Novotel Makassar Grand Shayla pada kesempatan berikutnya Salam hangat, Management & TeamNovotel Makassar Grand Shayla

Customer review rating 4.0/5

Erwin. Business - Confirmed reviews ALL

Dear Mr. Erwin, Thank you for taking the time to share your feedback with us following your recent stay at Novotel Makassar Grand Shayla. We are pleased to hear that you found the room clean and enjoyed our overall services. However, we sincerely apologize for the inconvenience regarding the room temperature upon your check-in, as well as our failure to fulfill your special request to have the air conditioner turned on in advance. Please rest assured that we have shared your feedback with our Engineering and Front Office teams to ensure better coordination and execution for your future visits. We truly appreciate your loyalty and constructiveness, and we look forward to welcoming you back for an even better stay in Makassar. Warm regards, Management & TeamNovotel Makassar Grand Shayla

Customer review rating 5.0/5

Muhammad F. S. Families - Confirmed reviews ALL

Best ver hotel

Dear Our Valued Guest Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team Novotel Makassar Grand Shayla

Customer review rating 4.0/5

Fariz G. Business - Confirmed reviews ALL

We have to stay in Makassar for one night and Novotel actually didn't disappoint us with their service and how cozy their rooms are. Thank you

Dear Bapak Fariz G., Terima kasih banyak atas ulasan dan umpan balik positif yang Bapak berikan kepada Novotel Makassar Grand Shayla. Kami sangat senang mengetahui bahwa Bapak merasa nyaman dan puas dengan pelayanan serta kenyamanan kamar kami selama berada di Makassar. Kepuasan Bapak adalah prioritas utama bagi kami. Kami berharap dapat menyambut kedatangan Bapak kembali di Novotel Makassar pada kunjungan berikutnya Salam hangat, Management & TeamNovotel Makassar Grand Shayla

Customer review rating 4.5/5

Rovina C. J. Families - Confirmed reviews ALL

Thanks especially to Miss Nada because she was kind and helpfull during my stay.

Dear Ibu Rovina C. J., Terima kasih banyak atas ulasan dan nilai yang sangat baik setelah pengalaman menginap bersama keluarga di Novotel Makassar Grand Shayla. Kami sangat gembira mengetahui bahwa Ibu dan keluarga dapat menikmati pengalaman menginap yang nyaman. Pujian khusus untuk Mbak Nada telah kami sampaikan langsung kepada beliau, dan hal ini pasti menjadi motivasi besar baginya untuk terus memberikan pelayanan terbaik. Kami sangat berharap dapat menyambut kembali Ibu Rovina dan keluarga di Novotel Makassar Grand Shayla pada kesempatan berikutnya Salam hangat, Management & TeamNovotel Makassar Grand Shayla

Customer review rating 4.0/5

Erwin. Business - Confirmed reviews ALL

Room is clean, services are good, but the room always feels hot everytime checking in at afternoon... I asked for the aircon to be turned on in my last visit to avoid the hot temperature, but it didn't executed.

Dear Mr. Erwin, Thank you for taking the time to share your feedback with us following your recent stay at Novotel Makassar Grand Shayla. We are pleased to hear that you found the room clean and enjoyed our overall services. However, we sincerely apologize for the inconvenience regarding the room temperature upon your check-in, as well as our failure to fulfill your special request to have the air conditioner turned on in advance. Please rest assured that we have shared your feedback with our Engineering and Front Office teams to ensure better coordination and execution for your future visits. We truly appreciate your loyalty and constructiveness, and we look forward to welcoming you back for an even better stay in Makassar. Warm regards, Management & TeamNovotel Makassar Grand Shayla

Customer review rating 0.5/5

L. L. Business - Confirmed reviews ALL

As an Accor Gold member, I would first like to express my disappointment with the way I was treated during my stay at this hotel. There were several issues that made my experience particularly disappointing: I specifically reserved a room with one king-size bed. However, what I received was two single beds pushed together. While sleeping, I ended up falling into the gap between the mattresses, which caused me pain and discomfort. This was certainly not what I expected when booking a king-bed room. I found the reception staff to be rather unfriendly and lacking in hospitality. Based on my experiences at other Accor hotels, I am accustomed to a much warmer and more professional standard of service, particularly toward Accor members. At around 12:00 PM, I received a call from reception asking me to check out immediately. I was surprised by this, as I understood that, as an Accor Gold member, I may be eligible for late check-out subject to availability. When I mentioned my Gold membership, there seemed to be some hesitation and discussion before I was eventually told that I could stay only until 2:00 PM. Overall, I am genuinely disappointed with the hotel's service standards and the way my membership was acknowledged. I have stayed at many other Accor properties where I have always felt welcomed and well taken care of as a member. Unfortunately, this experience was very different. I sincerely hope the hotel reviews its service procedures and staff training, as this experience has left me with a very negative impression. At this point, I do not intend to return to this hotel in the future.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the disappointing experience you encountered during your stay at Novotel Makassar Grand Shayla. We are particularly sorry regarding the room arrangement. We fully understand your disappointment upon finding two single beds pushed together instead of the king-size bed you had reserved, especially considering the discomfort and safety concern you experienced. We also sincerely regret that our reception service did not meet the level of warmth and hospitality you expected as an Accor Gold member. Your comments regarding the check-out communication and recognition of your membership have been noted with great concern. Please be assured that your feedback has been shared with the relevant departments and management team for further review, particularly regarding room assignment, communication procedures, and Accor member recognition. We truly value your loyalty as an Accor Gold member, and we are sorry that on this occasion we did not deliver the experience you have come to expect from Accor hotels. We sincerely hope to have the opportunity to regain your trust and provide you with a much more positive experience in the future. Warm regards, Guest Experience Novotel Makassar Grand Shayla

Customer review rating 1.5/5

Yunianus P. S. Business - Confirmed reviews ALL

As platinum member, during stay the Hotel will provide Room Amenities at the hotel as an honouring the platinum member stay. Unfortunately the Hotel staff did not aware of this habitual treat to the member

Dear Mr. Yunianus P. S. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Customer review rating 4.5/5

Indah Y. M. Couples - Confirmed reviews ALL

pas check in di kasih welcome to novotel

Dear Ibu Indah Y. M., Terima kasih telah meluangkan waktu untuk membagikan pengalaman Anda bersama kami. Kami sangat senang mengetahui bahwa Anda mendapatkan sambutan hangat saat proses check-in serta menikmati welcome amenities yang telah kami persiapkan untuk Anda. Kami selalu berusaha untuk memberikan pengalaman yang berkesan sejak kedatangan hingga selama Anda menikmati waktu bersama kami. Apresiasi dan feedback Anda sangat berarti bagi seluruh tim kami dan menjadi motivasi untuk terus memberikan pelayanan yang hangat dan terbaik kepada setiap tamu. Kami berharap dapat segera menyambut Anda kembali di Novotel Makassar Grand Shayla untuk pengalaman yang lebih menyenangkan. Warm regards, Novotel Makassar Grand Shayla Team

Customer review rating 4.0/5

Abdul A. Couples - Confirmed reviews ALL

Great location. Less than 20 minutes walk to the waterfront and nearby attractions. Room good with good view of the Mandala Monument. The food and drinks at the Executive Lounge need improvements. Try to make them more variety. Rather basic. Found thick bricks in the pool during a swim. Informed front office staff about it but not removed. I removed them myself for the safety and comfort of everyone else. Once a snack labelled chicken at the Executive Lounge. When I bit it was salmon. I don't eat salmon. Have to be careful in case there are guests with seafood allergies. Also check the TV. Entertainment not spelled correctly. Informed a staff and she said the Engineer will fix. Not done until my check-out. Overall good stay. Thanks.

Dear Mr. A. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Customer review rating 3.0/5

H. H. Business - Confirmed reviews ALL

Usually i have good experienced here, but the last stay need more preparation for All Accor membership

Dear H. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Officer

Customer review rating 4.5/5

Muhammad A. Friends - Confirmed reviews ALL

Pelayanan ramah

Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team Email response Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 2.0/5

Sissy A. Business - Confirmed reviews ALL

Other than the location, I found my overall stay at the hotel to be quite disappointing. One of my main concerns was the level of service provided by the reception staff. I did not find them to be particularly friendly or helpful. For example, as an ALL Gold Member, I called the reception to enquire whether a late check-out might be available. However, my request was declined immediately, without any apparent pause to check availability or explain the situation. I felt this came across as rather dismissive and discourteous. I later went to the reception desk to express that I did not feel the interaction reflected the level of hospitality I would normally expect. Unfortunately, the experience did not improve. In addition, I was surprised that I was not contacted prior to my arrival. From my previous experiences, I understand that it is standard practice for Accor hotels to reach out to ALL members before their stay, so I was disappointed that this did not happen. Another issue was the noise. On several nights, I experienced significant noise coming from outside or adjacent to my room. In particular, I was unable to sleep properly on both my first and last nights because of the disturbance. Overall, while the hotel's location was excellent, the quality of service and the lack of a restful stay meant that my experience fell well below the standards I have come to expect from an Accor property.

Dear Mrs. Sissy A. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Customer review rating 4.0/5

Adityo P. Business - Confirmed reviews ALL

Have a great experienced with the hotels and teams

Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Truly enjoy the hospitality. The room uograde and access to executive lounge are fantastic!

Customer review rating 4.5/5

Captain E. S. Business - Confirmed reviews ALL

Had a comfortable stay, room was clean with required amenities. Staff was professional. Customer relations officer Ms Nada was professional and paid attention to my request..

Dear Mr. Captain E. S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 0.5/5

Christian A. M. Business - Confirmed reviews ALL

Unfortunately, my experience fell well below the standard of service and quality I expected from Novotel: ​- Unsatisfactory Room Hygiene: Upon entering the room, I noticed visible stains on the bedsheets. This is unacceptable for a hotel of your standard, where cleanliness and guest comfort should be a top priority. - ​Delayed Check-out Process: During check-out, I was kept waiting for an unreasonable amount of time due to an error made by your staff in issuing my invoice. While errors can happen, the lack of efficiency in resolving the issue made the process frustrating and needlessly time-consuming. ​I hope you take this feedback seriously to ensure these issues are addressed and do not happen to future guests. I would appreciate a prompt response regarding how this matter will be resolved.

Dear Mr. Christian A. M., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +62… if you wish to discuss this matter in further details. Sincerely, Yana Silvia Guest Experience Supervisor

Customer review rating 3.5/5

Hindun S. Families - Confirmed reviews ALL

Good Hotel, Comfortable

Dear Mr.Hindun S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 5.0/5

H. H. Business - Confirmed reviews ALL

Have lounge and variative menu for breakfast

Dear Mr.H. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our lounge and various menu for breakfast. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 4.5/5

Suryadi H. K. Business - Confirmed reviews ALL

Welldone

Dear Suryadi H. K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Officer Yana

Customer review rating 4.0/5

I G. A. H. Business - Confirmed reviews ALL

Overall, I had a pleasant stay at Novotel and was generally satisfied with the experience. The room was clean, comfortable, and well-maintained, making it an enjoyable place to relax. However, there are a few areas that could be improved. First, the breakfast selection could be more diverse, especially for guests staying multiple nights. A wider variety of dishes would certainly enhance the dining experience. Second, although I arrived for check-in in the late afternoon, I still had to wait approximately 30 minutes before my room was ready. The delay was due to the hotel staff preparing and combining the beds to match my reservation. While I appreciated their effort to accommodate my request, a shorter waiting time would have been preferable. Lastly, I felt that the reception staff could be more efficient and welcoming. The check-in process seemed slower than expected, and the staff appeared less enthusiastic in assisting guests. A warmer attitude and more proactive service would leave a much better first impression. Despite these points, I still enjoyed my stay and appreciate the hotel's comfortable facilities. With some improvements in service efficiency, breakfast variety, and customer service, I believe the overall guest experience would be even better. I would consider staying here again in the future.

Dear Mr.I G. A. H. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Other web-users rate our hotel

  • 48 reviews 9.3/10 Location
  • 384 reviews 9/10 Room
  • 468 reviews 9.2/10 Service
  • 273 reviews 9.4/10 Food
  • 231 reviews 8.9/10 Cleanliness
  • 133 reviews 9.2/10 Breakfast
  • 13 reviews 8.8/10 Value

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