Novotel Makassar Grand Shayla 4 stars

Customer review rating (ALL Rating) 4.5/5 112 reviews

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Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
Novotel Makassar Grand Shayla - Image 3
Novotel Makassar Grand Shayla - Image 4
Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

Description

Hotel extras

  • Prime location, just a 7-minute walk to Losari Beach for iconic sunset views.

  • Modern, spacious rooms designed for family comfort and business productivity.

  • Family-friendly: features an inviting outdoor pool and a dedicated Kids Club.

  • Exclusive Executive Lounge for members and business travelers, ensuring premium productivity.

  • Instant access to local culinary gems and shopping in the heart of Makassar.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR - 2SG BEDS

Photo out of - SUPERIOR - 2SG BEDS

A spacious room featuring twin bed, working space with international plug and WiFi connection, tea and coffee selection, in room safe, TV and fridge. Bathroom ensuite with hand and rain shower, and hair dryer.

  • Views:

    City View or Harbour view or Ocean/Sea view

Max. number of persons
3
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Harbour view or Ocean/Sea view
  • Accessible room
See availabilities

A spacious room of 32 m² featuring a Double bed, working space supported with international plug and WiFi connection, tea and coffee selection, in room safe, SMART TV and free minibar. Bathroom ensuite with hand and rain shower, and hair dryer.

  • Views:

    City View or Harbour view or Historic side view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A spacious room with 32 m² featuring a twin bed, working space supported with international plug and WiFi connection, tea and coffee selection, in room safe, SMART TV and free minibar. Bathroom ensuite with hand and rain shower, and hair dryer.

  • Views:

    City View or Harbour view or Historic side view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Executive Room treats you as a VIP with access to Premier Lounge, featuring a Queen-size bed, offering coffee machine and tea selection, working table with connectivity panel and WiFi, SMART TV and complimentary minibar.

  • Views:

    City View or Harbour view or Historic side view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Executive Room treats you as VIP with access to Premier Lounge, featuring Twin bed, offering coffee machine and tea selection, working table with connectivity panel and WiFi, SMART TV and complimentary minibar.

  • Views:

    City View or Harbour view or Historic side view or Ocean/Sea view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

BUSINESS SUITE

Photo out of - BUSINESS SUITE

Enjoy unforgettable experience! Our Business Suite offers a separate bed room with queen sized bed and living room equipped with pantry and dining table, working area with connectivity panel, comfortable sofa, SMART TV, and luxury bathroom.

  • Views:

    City View or Harbour view or Historic side view

Max. number of persons
3
Area
From 91 m² / 979 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

PRESIDENTIAL SUITE

Photo out of - PRESIDENTIAL SUITE

An unforgettable experience with 204 m². Large well designed, the suite includes a living room area . Offering unbeatable facilities, spacious small meeting room, mini pantry, SMART TV, private bath tube and shower, and also access to Executive Lounge

  • Views:

    City View or Ocean/Sea view

Max. number of persons
4
Area
From 204 m² / 2195 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Apartment Suite

Photo out of - Apartment Suite

Spacious Room with separated living room, 64 m² and additional value of access to executive lounge. Benefit : welcome fruit basket, espresso machine and tea selection, mini pantry, SMART TV and bathroom with shower.

  • Views:

    City View or Ocean/Sea view

Max. number of persons
4
Area
From 64 m² / 688 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • 320 rooms
  • One room for people with reduced mobility
  • 19 connecting rooms
  • 286 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • Indonesian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Well-being

In Balance Swimming Pool

  • Outside
  • On site

In Balance Fitness Center

  • On site
  • On site
  • Outdoor parking
  • Private

Parking

Parking information

  • On site
  • Indoor parking
  • Public

SQUARE

Photo out of - SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Cooking style
International
Capacity
160
Accessibility
Accessible service
90115 Makassar, Indonesia
Telephone +62 411 361944
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch
  • Light menu
  • Halal menu
  • Vegetarian menu

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Our bar is the place to unwind with its soothing, relaxing music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  112 reviews

Customer review rating 3.0/5

H. H. Business - Confirmed reviews ALL

Dear H. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Officer

Customer review rating 4.5/5

Muhammad A. Friends - Confirmed reviews ALL

Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team Email response Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 2.0/5

Sissy A. Business - Confirmed reviews ALL

Dear Mrs. Sissy A. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Customer review rating 4.0/5

Adityo P. Business - Confirmed reviews ALL

Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear H. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Officer

Customer review rating 4.5/5

Muhammad A. Friends - Confirmed reviews ALL

Pelayanan ramah

Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team Email response Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 2.0/5

Sissy A. Business - Confirmed reviews ALL

Other than the location, I found my overall stay at the hotel to be quite disappointing. One of my main concerns was the level of service provided by the reception staff. I did not find them to be particularly friendly or helpful. For example, as an ALL Gold Member, I called the reception to enquire whether a late check-out might be available. However, my request was declined immediately, without any apparent pause to check availability or explain the situation. I felt this came across as rather dismissive and discourteous. I later went to the reception desk to express that I did not feel the interaction reflected the level of hospitality I would normally expect. Unfortunately, the experience did not improve. In addition, I was surprised that I was not contacted prior to my arrival. From my previous experiences, I understand that it is standard practice for Accor hotels to reach out to ALL members before their stay, so I was disappointed that this did not happen. Another issue was the noise. On several nights, I experienced significant noise coming from outside or adjacent to my room. In particular, I was unable to sleep properly on both my first and last nights because of the disturbance. Overall, while the hotel's location was excellent, the quality of service and the lack of a restful stay meant that my experience fell well below the standards I have come to expect from an Accor property.

Dear Mrs. Sissy A. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Customer review rating 4.0/5

Adityo P. Business - Confirmed reviews ALL

Have a great experienced with the hotels and teams

Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Truly enjoy the hospitality. The room uograde and access to executive lounge are fantastic!

Customer review rating 4.5/5

Captain E. S. Business - Confirmed reviews ALL

Had a comfortable stay, room was clean with required amenities. Staff was professional. Customer relations officer Ms Nada was professional and paid attention to my request..

Dear Mr. Captain E. S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 0.5/5

Christian A. M. Business - Confirmed reviews ALL

Unfortunately, my experience fell well below the standard of service and quality I expected from Novotel: ​- Unsatisfactory Room Hygiene: Upon entering the room, I noticed visible stains on the bedsheets. This is unacceptable for a hotel of your standard, where cleanliness and guest comfort should be a top priority. - ​Delayed Check-out Process: During check-out, I was kept waiting for an unreasonable amount of time due to an error made by your staff in issuing my invoice. While errors can happen, the lack of efficiency in resolving the issue made the process frustrating and needlessly time-consuming. ​I hope you take this feedback seriously to ensure these issues are addressed and do not happen to future guests. I would appreciate a prompt response regarding how this matter will be resolved.

Dear Mr. Christian A. M., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +62… if you wish to discuss this matter in further details. Sincerely, Yana Silvia Guest Experience Supervisor

Customer review rating 3.5/5

Hindun S. Families - Confirmed reviews ALL

Good Hotel, Comfortable

Dear Mr.Hindun S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our room and hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 5.0/5

H. H. Business - Confirmed reviews ALL

Have lounge and variative menu for breakfast

Dear Mr.H. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our lounge and various menu for breakfast. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 4.5/5

Suryadi H. K. Business - Confirmed reviews ALL

Welldone

Dear Suryadi H. K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Officer Yana

Customer review rating 4.0/5

I G. A. H. Business - Confirmed reviews ALL

Overall, I had a pleasant stay at Novotel and was generally satisfied with the experience. The room was clean, comfortable, and well-maintained, making it an enjoyable place to relax. However, there are a few areas that could be improved. First, the breakfast selection could be more diverse, especially for guests staying multiple nights. A wider variety of dishes would certainly enhance the dining experience. Second, although I arrived for check-in in the late afternoon, I still had to wait approximately 30 minutes before my room was ready. The delay was due to the hotel staff preparing and combining the beds to match my reservation. While I appreciated their effort to accommodate my request, a shorter waiting time would have been preferable. Lastly, I felt that the reception staff could be more efficient and welcoming. The check-in process seemed slower than expected, and the staff appeared less enthusiastic in assisting guests. A warmer attitude and more proactive service would leave a much better first impression. Despite these points, I still enjoyed my stay and appreciate the hotel's comfortable facilities. With some improvements in service efficiency, breakfast variety, and customer service, I believe the overall guest experience would be even better. I would consider staying here again in the future.

Dear Mr.I G. A. H. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Customer review rating 1.5/5

Heri L. Business - Confirmed reviews ALL

Overall experience was poor. Ive been to alot of Accor Hotels, and also Novotel in other city. But this one is probably the least maintained. The elevator buttons were so horrible, i had to press it so many times to just go down from my 11th floor room, its incredibly frustrating. In room condition also not properly maintained. My team also stayed in this hotel and they had to change rooms several times, broken fridge, even broken bathroom handle. When i went to the gym at like 8.30 in the morning, the AC was not even on. Even the receptionist handle me they keyrooms in this worn out paper envelope thing that hotels usually give. Most hotels would give out the keys in fresh one paper envelope. But here, i saw the receptionist ripped out the old room number from the envelope and put my room number on it. Sinple thing but it is an embarrassment to Novotel name. When i come back here to Makassar, i definitely wont be staying in Novotel anymore. Thats for sure.

Dear Mr.Heri L. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Customer review rating 4.5/5

Steven S. Business - Confirmed reviews ALL

I mostly staying at Novotel makassar for my business trip. The location and the staff are some of the reason for me to going back to this hotel. They improving the lounge which is very nice, such as dinner & afternoon tea

Dear Mr.Steven S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious rooms, our lounge and our hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 5.0/5

Eric T. Business - Confirmed reviews ALL

Novotel Makassar Grand Shayla Rooms: I chose the Executive Room. The room is clean, modern and spacious. The beds are comfortable and well supported. Standard room amenities were provided such as kettle, iron, ironing board , beverages, bath robes, luggage holder, hangers, toiletries, work and a window couch. Facilities: Level 2 have several meeting rooms, swimming pool and a gym with basic equipment. Purchasing the executive floor gives you access to the executive lounge at level 12 that has a great view of Makassar and serves light savory and sweet snacks and beverages. Nearby activities: Novotel is close to many attractions in Makassar reachable by foot. There are many restaurants , cafes and bars close by. Safety: The hotel is secured 24 hours 7 days a week. Security access card is required on all levels and rooms. Access: The hotel is accessible via private and public transportation. Food and drinks: The hotel have only one restaurant; The Square. Within 1 km radius of the hotel there are many restaurants catered to both local and foreign. For breakfast, it starts from 6:00am to 10:00am and has a decent spread catering to both local and international cuisine. Noteworthy details : Customer service is credit worthy as they are there to assist the customers from the time of arrival until checkout. It helps if one is also an All Accor member as well. Different benefits for different customer tiering. Hotel highlights: Great hospitality, comfortable, and modern .

Dear Mr. Eric T. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room , facilities and our hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 4.0/5

Novietta D. Couples - Confirmed reviews ALL

The overall experience stay was good, the room is spacious with the price they are offer is worth it, but the TV is very small though not even smart tv. I love there is a sofa bed in the room and huge window facing outside. The check in was smooth with pre arrival msg asking if I need to arrange airport pick up and the lady name Rifka was very helpful with my stuff left in the room upon check out, polite and communicative. The breakfast experience honestly needs to be improved, the food variety is fine but the pastry is cheap quality, and the staff all busy with their job - no courtesy, no smile and I couldn't find anyone to help when i'm having trouble pouring the soy sauce.

Dear Mrs.Novietta D. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. We do apologize about our variety menu especially our pastry quality and unpleasant experience on breakfast time. Your feedback will be inform to our department to improve our service.Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 3.5/5

Syahrain S. Families - Confirmed reviews ALL

Comfortable stay

Dear Mr.Syahrain S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 2.5/5

Oktaviani T. Couples - Confirmed reviews ALL

I am not satisfied. I had to wait until 3:00 PM to access my room, and there was a significant delay when I requested additional amenities, requiring me to inquire approximately four times.

Dear Mrs.Oktaviani T. Thankyou for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations during the check-in time as our member, please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for our loyalty member; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Officer

Customer review rating 4.0/5

Henry C. Couples - Confirmed reviews ALL

Was checked into room 728, was disappointed as the room with strong smoking smell and looking aged. Requested change the room and given room 805, which is much better. Novotel even not the luxury hotel chain, yet, would consider as quality assurance brand. The staff service, from the security to front desk, housekeeping and F&B, all are very friendly, helpful and attentive. Overall, value for money.

Dear Mr.Henry C. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room and our hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Customer review rating 0.5/5

Ghary D. H. Families - Confirmed reviews ALL

Lazy and unprofesional

Dear Mr. Ghary D. H. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for our loyalty member; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Officer

Customer review rating 5.0/5

Andy E. Business - Confirmed reviews ALL

Well located, nice breakfast and near to some destinations

Dear Mr.Andy E. Thank you for your review and feedback about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel . Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Other web-users rate our hotel

  • 45 reviews 9.4/10 Location
  • 334 reviews 8.7/10 Room
  • 417 reviews 9/10 Service
  • 198 reviews 8.9/10 Cleanliness
  • 114 reviews 8.7/10 Breakfast
  • 75 reviews 7.9/10 Comfort
  • 13 reviews 8.6/10 Value
  • 5 reviews 4.4/10 Wellness Area

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