Pullman Jakarta Central Park 5 stars

Customer review rating (ALL Rating) 4.6/5 1,913 reviews

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Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat, 11470 JAKARTA, Indonesia

Description

Hotel extras

  • Part museum, part art gallery : distinctive, industrial, raw

  • Near the airport and next to Central Park Mall

  • Ballroom welcoming up to 5,000 guests for conventions & exhibitions

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

Our accommodation(s)

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Hotel location

Pullman Jakarta Central Park

Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat
11470 JAKARTA
Indonesia

GPS:-6.17646, 106.790028

Telephone
Fax +62 21 29200099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

COLLAGE ALL DAY DINING

International All-Day Dining with modern style and cutting-edge design offering vibrant gourmet experiences through a scrumptious line-up of dishes in buffet or a la carte for breakfast, lunch, dinner, and weekend brunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,913 reviews

TripAdvisor Rating  4.5/5  4,250 reviews

Great stay at Pullman Central Park

TripAdvisor rating 4.0/5

Tourist568773 TripAdvisor review

It’s a mixed feeling experience for us three. Positive: Staff members were so polite and helpful, especially mr Rahman and Sobirin. On our last day, my mum left her walking stick and some sandals in her room and the staff were very helpful to retrieve the items back. Location is super convenient. It’s next to a big mall and lots of good restaurants nearby. Negative: Room size is quite small and I can hear my mum and aunt chatting next door. The shower were unconventionally placed, so it’s sort of in the way some how. Breakfast has a good variety from Indonesian and International food but the taste quality are quite average for my liking. Please improve on the quality and especially on the cleanliness as I found a hair on the sambal goreng and a rotten passion fruit. Mum asked for a small plate of sambal to add onto her mie goreng but the sambal was stale so she can’t eat her mie goreng (these incidents were from different days). Would I go back? Well, I asked mum and aunty, out of the three hotels we stayed in during our trip, which one they would like to go back to? And both said it’s Pullman because of the convenience. Super agree with that 😊.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that our team, especially Mr. Rahman and Sobirin, were able to assist you and your family, and that your mother’s items were safely returned. It’s also wonderful to know that our location made your stay convenient and enjoyable. At the same time, we sincerely apologize for the issues you experienced regarding the room layout, shower placement, and the quality and cleanliness of our breakfast. Your observations are very important to us, and we will review these points with our housekeeping and F&B teams to ensure improvements are made. We are grateful that despite the concerns, your family still appreciated the convenience and would consider returning. We hope to have the opportunity to welcome you all back and provide a more seamless and comfortable stay in the future. Warm regards, Diana Afriza Assistant Guest Experience Manager

Customer review rating 4.5/5

Peter J. M. Couples - Confirmed reviews ALL

We had a great time, very accessible to many locations

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Afriza Astt. Guest Experience Manager

Customer review rating 5.0/5

Juan M. Families - Confirmed reviews ALL

Personal amable, confiable, respetuoso

Dear Mr. Juan M., Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the excellent service and comfort, and that our team made a positive impression with their friendly, reliable, and respectful service. We truly appreciate your loyalty and look forward to welcoming you back again soon. Warmest regards, Diana Afriza Asst. Guest Experience Manager

Customer review rating 4.5/5

Ching S. L. Business - Confirmed reviews ALL

Good and polite staff with good service. Right next to Central Park Mall with many restaurants and shops.

Dear Mr. Ching S. L., Thank you for sharing your kind review. We’re delighted to hear you enjoyed our convenient location, our friendly and polite staff, and the easy access to Central Park Mall with its many dining and shopping options. As a valued Loyalty Gold member, your continued support truly means a lot to us. We look forward to welcoming you back again soon. Warmest regards, Diana Afriza Asst. Guest Experience Manager

Customer review rating 3.0/5

Cisilia S. Families - Confirmed reviews ALL

Well located

Dear Ms. Cisilia S., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Jakarta Central Park. Please allow me to sincerely apologize for the challenges you experienced, particularly with your early check-in request, the handling of your Accor Explorer breakfast voucher, and the service at the reception. We deeply regret that your experience did not reflect the high standards we aim to provide, especially as a valued Accor Plus Gold member. Your detailed comments regarding the breakfast voucher and internal coordination issues have been shared with our management team to ensure proper correction in the system and to prevent such incidents in the future. If you wish, we would be happy to discuss this matter further and clarify the voucher status. You may reach us directly via WhatsApp at +6… (Guest Experience Team) or by email at di… Your feedback is invaluable in helping us improve our services and ensure a better experience for your next visit. We truly hope to have the opportunity to welcome you back and provide the exceptional stay you deserve. Warm regards, Diana Afriza Asst. Guest Experience Manager

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Other web-users rate our hotel

  • 965 reviews 9.6/10 Location
  • 1,165 reviews 7.5/10 Room
  • 1,648 reviews 9.4/10 Service
  • 10 reviews 5.1/10 WiFi
  • 488 reviews 9.2/10 Food
  • 452 reviews 8.3/10 Cleanliness
  • 432 reviews 9.2/10 Breakfast
  • 352 reviews 6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.