Novotel Lugano Paradiso 4.5 stars

Customer review rating (ALL Rating) 4.6/5 788 reviews

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Novotel Lugano Paradiso - Image 1
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Viale San Salvatore 11, 6900 PARADISO, Switzerland

Description

Hotel extras

  • Within walking distance of Lake Lugano and Monte San Salvatore

  • Special offers for families

  • Heated outdoor pool, open from May until the end of September, Poolbar and fitness.

  • Fully equipped meeting rooms

  • "Greek Key" ecological certification

Our accommodation(s)

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 PARADISO
Switzerland

GPS:45.991389, 8.945278

Telephone
Fax +41 91 985 09 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLEA RESTAURANT, BAR AND EVENTS

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  788 reviews

Customer review rating 5.0/5

Jerome L. Business - Confirmed reviews ALL

Well located, comfortable, clean and good service provided

Customer review rating 4.0/5

Nicole H. Couples - Confirmed reviews ALL

Location was fantastic, easy walk from train station & to the lake. Room was big & spacious & very clean. Only downside to stay was breakfast our first morning, a couple of the ladies were very unfriendly & unhelpful & didn't seem like they even wanted to be there. It put us off so much, we didn't eat in the restaurant for dinner as we thought if this was the level of service to expect we would spend our money elsewhere.

Dear Nicole H., Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, spacious rooms, and cleanliness. However, we sincerely regret that your experience at breakfast did not meet your expectations. Please be assured that we strive to provide exceptional service, and your comments regarding our staff's demeanor will be taken into consideration as we work to improve our guest experience. We hope to welcome you back in the future for a more enjoyable stay. Best regards, Novotel Lugano Paradiso

Customer review rating 4.5/5

Sian G. Families - Confirmed reviews ALL

I do believe German kids should be banned from hotels because of their careless patents.

Dear Sian G., Thank you for sharing your thoughts. We appreciate your feedback regarding the atmosphere at our hotel. We strive to create a welcoming environment for all our guests, regardless of their backgrounds and age. Your insights are valuable as we continue to enhance our services. Best regards, Novotel Lugano Paradiso

Customer review rating 4.5/5

Elisa M. Business - Confirmed reviews ALL

Great quality food for both breakfast and dinner. An outdoor swimming pool is available, as well as a fitness room. The bedroom was comfortable and clean.

Dear Elisa M., Thank you for your positive feedback regarding your stay at Novotel Lugano Paradiso. We are delighted to hear that you enjoyed the quality of our food, the comfort of your accommodations, and our amenities, including the outdoor pool and fitness room. Your satisfaction is our priority. Best regards, Novotel Lugano Paradiso

Customer review rating 4.0/5

Peter B. Couples - Confirmed reviews ALL

The staff were very friendly and helpful. The room was adequate but the cleaning was not the best and the coffee machine broken. The drinks in the bar and restaurant were very expensive.

Dear Peter B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff friendly and helpful. However, we regret that the cleanliness of your room did not meet expectations. The coffee machine was controlled and works from, the first evening on.We also appreciate your comments on our pricing, which we continuously evaluate. Goodbye, Novotel Lugano Paradiso

Other web-users rate our hotel

  • 302 reviews 9.4/10 Location
  • 381 reviews 7.6/10 Room
  • 422 reviews 8.5/10 Service
  • 11 reviews 5.6/10 WiFi
  • 287 reviews 8.3/10 Breakfast
  • 168 reviews 9.2/10 Cleanliness
  • 102 reviews 9/10 Pool
  • 93 reviews 4.6/10 Value

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