ibis 3 Lacs Neuchâtel 2.5 stars

Customer review rating (ALL Rating) 4.5/5 327 reviews

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Le Verger 1, 2075 THIELLE, Switzerland

Description

Hotel extras

  • Spacious rooms featuring Sweet Bed bedding

  • Free outdoor parking with electric car charging stations.

  • Tourist Card for free travel on public transport and museums in the canton

  • Light meals available around the clock

  • Free, fully enclosed bike parking and a repair kit available

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Double Room

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Hotel location

ibis 3 Lacs Neuchâtel

Le Verger 1
2075 THIELLE
Switzerland

GPS:47.021422, 7.028465

Telephone
Fax +41 32 755 75 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 60 rooms
  • 60 non-smoking rooms
  • One floor

Languages spoken at the hotel

  • German
  • English
  • French
  • Italian
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

2 Meeting rooms

Family

Services for children

  • Outdoor playground for children

Sports and leisure

Squash court

  • Nearby

Volleyball

  • On site

Golf

  • Nearby
  • Golf course 18 holes

Table tennis

  • On site

Dart board

  • On site

Skating rink

  • Nearby

Badminton court

  • Nearby

Badminton court

  • On site

Tennis

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 130 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 9.84 ft

Services & equipment

  • Electric car recharging units 11 kVA
  • TESLA recharging units

Vehicles

  • Truck parking
  • Bus parking

Accessibility

  • Accessible parking

BAR IBIS 3 LACS

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

The Bar : a friendly place to get together at any time of day.

Start the day with a delicious buffet breakfast served from 6:30am with a wide choice of fresh products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  327 reviews

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and well-equipped. However, I apologize for the inconvenience you experienced with the electric car charging card and the refund process. Your concerns will be noted for future improvements. Best regards, ibis 3 Lacs Neuchâtel

Customer review rating 2.5/5

Rafael T. Families - Confirmed reviews ALL

Dear Rafael T., Thank you for your valuable feedback regarding your recent stay. We are pleased to hear that you appreciated the hospitality and cleanliness of our hotel. However, we regret to learn about the issues you encountered, particularly with the air conditioning in one of the rooms and the outdoor areas. Your comments on the breakfast offerings will be taken into consideration as we continually work to enhance our services. Goodbye Lourdes From Desk ibis 3 Lacs Neuchâtel

Customer review rating 4.0/5

Jean J. B. Families - Confirmed reviews ALL

Dear Jean J. B., Thank you for your feedback. We appreciate your loyalty as an Accor member and regret that your status was not acknowledged during your stay. Your comments are valuable as we strive to enhance our guest experience. Goodbye, and best regards, ibis 3 Lacs Neuchâtel

Customer review rating 5.0/5

Poh H. Y. Couples - Confirmed reviews ALL

Dear Poh H. Y., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. Our team takes great pride in providing excellent service, and it is gratifying to know that their politeness and helpfulness made a positive impact on your experience. We appreciate your recommendation of the nearby Italian restaurant, and we understand that their weekend closure may be a consideration for future visits. We look forward to welcoming you back soon. Best regards, Ibis 3 Lacs Neuchâtel

Customer review rating 4.0/5

Robin C. Families - Confirmed reviews ALL

Dear Robin C., Thank you for your valuable feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff accommodating. However, we regret to learn about the odor issue in your bathroom, which is not in line with our cleanliness standards. Your comments will be taken into consideration as we continue to enhance our services. Best regards, ibis 3 Lacs Neuchâtel

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and well-equipped. However, I apologize for the inconvenience you experienced with the electric car charging card and the refund process. Your concerns will be noted for future improvements. Best regards, ibis 3 Lacs Neuchâtel

Customer review rating 2.5/5

Rafael T. Families - Confirmed reviews ALL

The staff was awesome, and the hotel was clean and well kept inside. Unfortunately, one of the rooms did not have air conditioning. The outdoor green areas could use better maintenance, and the breakfast consisted entirely of processed, pre-packaged foods. It left me wondering whether the hotel has a functioning kitchen.

Dear Rafael T., Thank you for your valuable feedback regarding your recent stay. We are pleased to hear that you appreciated the hospitality and cleanliness of our hotel. However, we regret to learn about the issues you encountered, particularly with the air conditioning in one of the rooms and the outdoor areas. Your comments on the breakfast offerings will be taken into consideration as we continually work to enhance our services. Goodbye Lourdes From Desk ibis 3 Lacs Neuchâtel

Customer review rating 4.0/5

Jean J. B. Families - Confirmed reviews ALL

No recognition of my Accor status. No welcome drink...

Dear Jean J. B., Thank you for your feedback. We appreciate your loyalty as an Accor member and regret that your status was not acknowledged during your stay. Your comments are valuable as we strive to enhance our guest experience. Goodbye, and best regards, ibis 3 Lacs Neuchâtel

Customer review rating 5.0/5

Poh H. Y. Couples - Confirmed reviews ALL

Easy to find by GPS as the hotel is located next to the motorway. (someone already wrote about it as we look out when we leave the motorway. Lots of parking space in the hotel, room comfort and reception was wonderful, everyone so polite and helpful. The restaurant next to the hotel serve very very very delicious Italian food (authentic) but they are closed in Sat and Sun.

Dear Poh H. Y., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. Our team takes great pride in providing excellent service, and it is gratifying to know that their politeness and helpfulness made a positive impact on your experience. We appreciate your recommendation of the nearby Italian restaurant, and we understand that their weekend closure may be a consideration for future visits. We look forward to welcoming you back soon. Best regards, Ibis 3 Lacs Neuchâtel

Customer review rating 4.0/5

Robin C. Families - Confirmed reviews ALL

Stayed 4 nights. I had business in Neuchâtel and Cornaux and this hotel was close to both and a good price. Room was comfortable and clean. I did find that the bathroom smelt moldy. I did not eat any meals at the hotel. Staff were helpful and friendly.

Dear Robin C., Thank you for your valuable feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff accommodating. However, we regret to learn about the odor issue in your bathroom, which is not in line with our cleanliness standards. Your comments will be taken into consideration as we continue to enhance our services. Best regards, ibis 3 Lacs Neuchâtel

Customer review rating 4.5/5

Terry M. Business - Confirmed reviews ALL

Good wifi very nice stafff car parking and good breakfast for the price I can't complain

Dear Terry M., Thank you for your positive feedback. We are delighted to hear that you enjoyed our Wi-Fi, staff service, parking facilities, and breakfast offerings. Your satisfaction is our priority, and we appreciate your kind words regarding your stay. Best regards, Fatima / Receptionist ibis 3 Lacs Neuchâtel

Customer review rating 4.0/5

Massimiliano V. Business - Confirmed reviews ALL

Found easily, nice and convenient, maybe more amenities in the room and or just a bottle of water would have been appreciated but overall just goo enough. Want to signal the fast charging station on the parking which is really useful and the extremely helpful receptionist who has all answers and happy to help.

Dear Massimiliano V., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our receptionist provided you with exceptional service and that you found our location convenient. We appreciate your suggestions for additional amenities in the room and will certainly take them into consideration. It is also great to know that you found our fast charging station useful. We look forward to welcoming you back in the future. Best regards, ibis 3 Lacs Neuchâtel

Customer review rating 4.0/5

Jean-paul B. Couples - Confirmed reviews ALL

HOTEL EN TRAVAUX

Cher Jean-Paul b., Nous vous remercions pour votre retour concernant votre séjour. Nous sommes heureux que vous ayez apprécié votre visite malgré les travaux en cours. Ceux-ci sont nécessaires pour améliorer nos installations et offrir un meilleur service à nos clients. Cordialement, Fatima / Réceptionniste ibis 3 Lacs Neuchâtel

Customer review rating 5.0/5

Dino M. Friends - Confirmed reviews ALL

amazing ,

Dear Ms. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel clean and our staff, especially Nuno, accommodating. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, ibis 3 Lacs Neuchâtel

Customer review rating 0.5/5

Hind A. Business - Confirmed reviews ALL

Unfortunately, our experience at Hotel Bisi 3 Lac was very disappointing. The hotel felt completely disconnected and lacked basic comfort. It was extremely noisy, making it impossible to rest or work. Due to the poor conditions, we had no choice but to cancel our reservation and move to another hotel. Despite explaining the situation, the hotel refused to refund the remaining 3 nights, which we find very unfair given the circumstances. I would not recommend this place to anyone looking for a peaceful or professional stay.

Dear Hind A., I have taken note of your comments regarding your recent stay with us and I sincerely regret that it did not meet your expectations. However, I would like to point out that we are doing everything possible to ensure our clients a peaceful and relaxing environment. Our establishment, located away from the city center, is also recognized for its calm, especially at the end of the week. During your visit to the reception, no comfort problems were reported; you only mentioned the constraints related to public transport, which led you to shorten your stay. We fully understand this difficulty, given the lack of infrastructure. Regarding your request for a refund of the two canceled nights, I would like to remind you that your reservation was for three nights, at a preferential rate that cannot be cancelled or changed. The reception team only applied the current sales conditions, as explained to you and accepted on site. We remain of course attentive to the comments of our clients and would sincerely appreciate being able to discuss with you directly during your stay, in order to search together for a suitable solution as much as possible. We are sorry that your experience was not fully satisfactory and thank you for the time you spent sharing your impressions. Best regards, Milena Chevallier, General Manager ibis 3 Lacs Neuchâtel

Customer review rating 3.5/5

Fabien A. Business - Confirmed reviews ALL

Personnel sympathique mais l'hôtel doit vraiment être raffraichi

Cher Fabien A., Nous vous remercions pour vos commentaires. Nous apprécions votre mention du personnel et prenons note de votre ressenti concernant l'état de l'hôtel. Vos retours sont précieux pour nous. Cordialement, Fatima / Réceptionniste ibis 3 Lacs Neuchâtel

Customer review rating 3.5/5

Daniela W. Couples - Confirmed reviews ALL

Nett, zuvorkommender Empfang. Wir haben uns sicher und wohl gefühlt, jedch ist das Haus etwas in die Jahre gekommen.

Sehr geehrte Frau W., Vielen Dank für Ihre Rückmeldung. Es freut uns, dass Sie unseren Empfang und die Lage geschätzt haben. Wir nehmen Ihre Anmerkung zur Ausstattung des Hauses zur Kenntnis und werden diese in unsere Überlegungen einbeziehen. Mit freundlichen Grüßen, ibis 3 Lacs Neuchâtel

Other web-users rate our hotel

  • 131 reviews 8.5/10 Location
  • 215 reviews 7/10 Room
  • 216 reviews 8.9/10 Service
  • 123 reviews 8.9/10 Breakfast
  • 81 reviews 8.6/10 Cleanliness
  • 52 reviews 4.4/10 Vibe
  • 40 reviews 5.1/10 Amenities
  • 37 reviews 4.9/10 Food

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