Mövenpick Waterpark Resort & Spa Soma Bay 5 stars

Customer review rating (ALL Rating) 4.1/5 184 reviews

Best price
guarantee
Mövenpick Waterpark Resort & Spa Soma Bay - Image 1
Mövenpick Waterpark Resort & Spa Soma Bay - Image 2
Mövenpick Waterpark Resort & Spa Soma Bay - Image 3
Mövenpick Waterpark Resort & Spa Soma Bay - Image 4
Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea, 847115 Hurghada, Egypt

Description

Hotel extras

  • World‑Class Waterpark for All Ages

  • Beautiful Red Sea Location with Private Sandy Beach

  • Saya Spa - Ultimate Relaxation

  • Diverse Dining & Leisure Experiences

  • Diving & Water Sports Adventure

Our accommodation(s)

Hotel location

Mövenpick Waterpark Resort & Spa Soma Bay

Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea
847115 Hurghada
Egypt

GPS:26.8273863384281, 33.93802847178845

Telephone
Fax +20 65 3260855

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  184 reviews

Customer review rating 5.0/5

Mohamed S. Families - Confirmed reviews ALL

All is perfect. Nothing to complain about

Dear Mr. Mohamed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Merna Emam Director of Quality and Guest Experience Mövenpick Waterpark Resort & SPA Soma Bay

Customer review rating 5.0/5

Sayed E. D. Couples - Confirmed reviews ALL

We had a great stay and really enjoyed our time at the hotel. A big thank you to Hossam at the Pool Bar, Ibrahim at Soma Bar, Ali at the Beach Bar, and the whole team at the Italian Restaurant. Everyone was friendly, welcoming, and always happy to help. Special thanks as well to Fatma from Guest Relations. They were very professional, kind, and made us feel well looked after throughout our stay. I would also like to thank Tahany at the Spa for the wonderful treatment and excellent service. Overall, the staff made a big difference and helped make our stay even more enjoyable. Thank you all!

Dear Mr. Sayed E. D., Thank you very much for your wonderful feedback following your stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are truly delighted to know that you had such a comfortable and enjoyable experience with us. Your kind words about our team mean a great deal, and we are especially pleased that so many of our colleagues made a positive impression during your stay. Your special thanks to the team. They will be very proud to know they contributed to making your stay memorable. It is always rewarding to hear that our team made a difference and enhanced your overall experience. We look forward to welcoming you again soon for another wonderful stay. Warm regards, Merna Emam Director of Guest Experience and Quality

Customer review rating 3.0/5

Marwa N. Families - Confirmed reviews ALL

No rules at the aqua park. People don’t wait for the guard to say that they can go down the slide. Only one person is available and goes up and down the floors so a lot of times kids don’t find him and just slide and they hit each other. They are not strict on height restrictions and they let a lot of kids pass. Water was too cold in the park and even the pool. Aqua park pool wasn’t clean at all. Rooms are spacious and nice. Food was ok. Ice cream is not movenpick which was very surprising to me.

Dear Ms. Marwa N., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are pleased to know that your children enjoyed their stay and that you appreciated the spacious rooms. At the same time, we are concerned to read your comments regarding the aqua park experience. The safety and well-being of our guests, especially children, remain our highest priority. Your observations regarding supervision, slide usage, and adherence to safety measures have been shared with the responsible teams for immediate review and reinforcement of procedures. We also take note of your feedback regarding water temperature, cleanliness, food quality, and internet connectivity. These points have been forwarded to the relevant departments as part of our continuous efforts to enhance our services and facilities. Your feedback is highly valued, and we hope to have the opportunity to welcome you again in the future for a more enjoyable and seamless experience. Warm regards, Merna Emam Director of Guest Experience and Quality

Customer review rating 5.0/5

Ziad G. Families - Confirmed reviews ALL

everything was great

Dear Mr. Ziad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Merna Emam Director of Quality and Guest Experience Mövenpick Waterpark Resort & SPA Soma Bay

Customer review rating 3.0/5

Hesham A. Families - Confirmed reviews ALL

A resort with outstanding food, location, and facilities, undermined by dismissive front desk service, ignored pre-arrival requests, and a frustrating check-in experience. I stayed with my family and had genuinely mixed feelings about this resort, so I want to be fair and specific. What went wrong: Before arrival, I used the app to customize my room — requesting an iron, a coffee machine, and a welcome chocolate surprise. None of these were in the room upon arrival, as if the requests were never registered. I had paid for early check-in and arrived at 11:00 AM. At 11:30 AM after snacking time, the front desk offered me a "pool view upgrade," assuring me it also had a sea view. It had neither a sea view nor a terrace — which was actually a downgrade from my booked side sea view room with terrace. When I declined, I was told my actual room wouldn't be ready for another hour, meaning I only received what I paid for at approximately 12:30 PM — well past the early check-in I had paid for. Resolving this required escalating to the reception manager and took an additional 30 minutes of unnecessary back-and-forth. Throughout the stay, I felt the reception team was more focused on explaining why my concerns were unreasonable rather than resolving them. The mini fridge was not cooling — I was told this was "normal." Only after my fourth complaint was a working fridge brought from another room. The water dispensers on the floors were also unpowered the entire stay. Basic amenities like dental kits required two or three calls and still arrived incorrectly. Housekeeping was minimal — beds were made and trash removed, but cups were not changed, no amenities were restocked, and the room was not properly cleaned. I also noticed plumbing issues but chose not to raise them, as I had already spent too much energy on complaints that were met with resistance. What was genuinely good: The welcome on arrival was warm and a snack was offered, which was a nice touch. The location is excellent. The beach and aquapark were great for the family. The food across all outlets was truly exceptional — the highlight of the stay. On our last day, I asked to exchange breakfast for Sohour; the team accepted immediately and delivered it on time. That kind of flexibility was appreciated. Overall, the resort has real potential, but the service culture at the front desk needs significant improvement — particularly around listening to guests rather than dismissing their concerns.

Dear Mr. Hesham, Thank you very much for taking the time to share such a detailed and balanced review following your stay at Movenpick Waterpark Resort & Spa Soma Bay. We truly appreciate your fair and structured feedback, and we are pleased to know that you enjoyed many aspects of your stay, especially the food quality, the location, and the facilities. It is rewarding to hear that these highlights contributed positively to your overall experience. At the same time, we are concerned to read about the challenges you encountered, particularly regarding the pre-arrival requests, check-in experience, and communication at the front desk. Your comments have been carefully reviewed and shared with the relevant teams, as consistency in service delivery and attentive communication are key priorities for us. We also take note of your observations related to room readiness, maintenance issues, housekeeping standards, and responsiveness. These have been forwarded to the concerned departments for closer follow-up to ensure improved coordination and guest experience. Your feedback clearly highlights both our strengths and the areas where we must improve, and we greatly value such constructive insights. We sincerely appreciate your recognition of the resort’s potential and hope to have the opportunity to welcome you again in the future, delivering a more seamless and refined experience. Warm regards, Merna Emam Director of Guest Experience and Quality

Other web-users rate our hotel

  • 640 reviews 8.3/10 Location
  • 1,208 reviews 7.8/10 Room
  • 3,741 reviews 8.9/10 Service
  • 44 reviews 7.4/10 WiFi
  • 770 reviews 7.7/10 Cleanliness
  • 727 reviews 8.8/10 Vibe
  • 701 reviews 8.7/10 Pool
  • 215 reviews 5.5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Hurghada Hotels