Mövenpick Waterpark Resort & Spa Soma Bay 5 stars

We have been working in tourism for over 20 years and have visited most of Egypt's hotels. The hotel deserves 3 stars, but we know you bought a 5-star. We have videos , photos, and audio recordings documenting every incident. - The beach: Unclean andThere is only one men's restroom and one women's restroom, and you have to queue to enter. It's also unclean and always without wipes , water and electricity. - The swimming pool: Unclean and limited to a maximum of 20-25 pax. - The animation team: Very bad. They are only interested in selling T-shirts, disco tickets, and other things. - The water park: It was closed for two days for the children. - The children's area: The absolute worst; there was nothing there. - The reception: None of them spoke Russian. When two pairs of sunglasses were stolen from our room, we went back to them, and they said, "May God compensate you." - Rooms: Dilapidated - Broken handles - Doors make a loud noise when opening and closing. - Gym: The gym's Coach sells drugs and uses street slang. When we reported this to management, they said they fired him, but he was back at work the next day. 9- Restaurant: The same food is served daily in three meals a day, tasteless and unclean. Children's food is served at two items and four tables, with broken plates. The restaurant chairs are old and unclean. One of the restaurant staff tried to scam us in a clever way. However, we speak Arabic, Russian, and English, and we uncovered his dirty trick to trap tourists. - Finally, we decided to publish the truth on social media in Russia and Europe and send it to all tour operators and travel agencies so they don't have to go through the same thing we did.

It was an amazing stay, we faced some issues checking in that took like 2 hours but Nour did a great job running around and getting everything done. The food was extra special this stay, with more variety and cooked to perfection. The only negative comment would be that since th resort was super packed, you could feel the staff were overwhelmed and in turn we felt it too, which shouldn't be the case. You didnt see them smile often or greet you like you're used to. The staff in the pool bar and main restaurant. They were very stiff. Our kids had an amazing time as well with the mini disco and Sham ElNessim activities. Overall amazing as always Movenpick. Thank you for the memories.

Overall a good experience at good looking, spacious and well-maintained premises. Issues with the booking confirmation at check in, an overcharge at check out and an unskilled doctor (not hotel staff) shadowed the stay. Complaints about these issues were promptly addressed and rectified by customer care staff.

Subject: A Heartfelt Thank You & Feedback Regarding Our Recent Stay Dear Mr. Mohamed Farouk and the Management Team, I am writing to express my sincere gratitude for the wonderful stay we recently experienced at your hotel. The exceptional hospitality and dedication of your entire staff truly made our time memorable. I would like to extend my deepest appreciation to the team members who went above and beyond to ensure our comfort. A special thank you to Mr. Mohamed Farouk, Hotel Manager, for his outstanding leadership, and to Ms. Mirna Emam, Quality and Guest Experience Manager, for her meticulous attention to detail and dedication to guest satisfaction. I also want to highlight the excellent service provided by Ms. Nouran, the VIP Guest Agent, who made us feel incredibly welcomed. Furthermore, the culinary and dining experiences were greatly appreciated, thanks to the efforts of Food & Beverage Manager Mr. Jan and Chef Essam. Lastly, a sincere thank you to Mr. Mohamed Saad, Housekeeping Manager, for maintaining such impeccable standards of cleanliness and comfort throughout our stay. Please extend my general thanks to the entire staff for their warm smiles and continuous hard work. As a guest who truly values the high standards of your property, I would like to offer a few gentle suggestions that could elevate the guest experience even further in the future: • Dining Variety: Introducing a wider variety of menu options in the main buffet as well as the A La Carte restaurants would be a wonderful enhancement. • Entertainment: Dedicating a bit more focus to the animation team and their daily activities would add a great touch of vibrant energy for the guests. • Kids Area: Extending the operating hours of the Kids Area would provide families with much-appreciated flexibility during their stay. Thank you once again for a lovely experience. We look forward to visiting again in the future and witnessing the continued success of your beautiful hotel. Warm regards,

Management even don’t exist to fix any problem