Mövenpick Waterpark Resort & Spa Soma Bay 5 stars

We were welcomed by the loyalty Manager, Mrs. Nour, she was very professional and helpful, the check in took few minutes and all was set, and then we were greeted by the General Manager, Mr. Mohamed Farouk, it was a warm welcome where we felt at home. The place is family friendly with lots of activities for all the family, nice beach, water park is magnificent and well maintained, as well as all the pools. It was safe for the kids to be on their own. The animation team had a busy schedule daily with nice family shows. The beach was sandy and not rocky. The water was so calm and relaxing and it reaches your stomach only. The Gym is neat and well equipped, thanx to Captain Mahmoud. There was a daily chocolate hour where they offer various types of white, dark and plain chocolate so you feel pampered. There is a variety of foods offered at 4 different cuisines (Mongolian, Japanese, Lebanese and Chinese). Chef Essam, at the Japanese restaurant, made us a yummy meal with a lovely fire show. Also the outlet manager was always welcoming and helped a lot. Chef Islam at the egg station was fast and focused. I would like to thank all the management team lead by Mr. Mohamed Farouk, will definitely come back soon.

The whole Movenpick team just went beyond the expectations, I wanted to thank Mr. Mina, Ms. Merna, Ms. Nour and Mr. Fekry, Too much names not mentioned yet but i want to thank everyone in this fabulous hotel, they are really a Heartists

Ggg

We have been working in tourism for over 20 years and have visited most of Egypt's hotels. The hotel deserves 3 stars, but we know you bought a 5-star. We have videos , photos, and audio recordings documenting every incident. - The beach: Unclean andThere is only one men's restroom and one women's restroom, and you have to queue to enter. It's also unclean and always without wipes , water and electricity. - The swimming pool: Unclean and limited to a maximum of 20-25 pax. - The animation team: Very bad. They are only interested in selling T-shirts, disco tickets, and other things. - The water park: It was closed for two days for the children. - The children's area: The absolute worst; there was nothing there. - The reception: None of them spoke Russian. When two pairs of sunglasses were stolen from our room, we went back to them, and they said, "May God compensate you." - Rooms: Dilapidated - Broken handles - Doors make a loud noise when opening and closing. - Gym: The gym's Coach sells drugs and uses street slang. When we reported this to management, they said they fired him, but he was back at work the next day. 9- Restaurant: The same food is served daily in three meals a day, tasteless and unclean. Children's food is served at two items and four tables, with broken plates. The restaurant chairs are old and unclean. One of the restaurant staff tried to scam us in a clever way. However, we speak Arabic, Russian, and English, and we uncovered his dirty trick to trap tourists. - Finally, we decided to publish the truth on social media in Russia and Europe and send it to all tour operators and travel agencies so they don't have to go through the same thing we did.

It was an amazing stay, we faced some issues checking in that took like 2 hours but Nour did a great job running around and getting everything done. The food was extra special this stay, with more variety and cooked to perfection. The only negative comment would be that since th resort was super packed, you could feel the staff were overwhelmed and in turn we felt it too, which shouldn't be the case. You didnt see them smile often or greet you like you're used to. The staff in the pool bar and main restaurant. They were very stiff. Our kids had an amazing time as well with the mini disco and Sham ElNessim activities. Overall amazing as always Movenpick. Thank you for the memories.