Mövenpick Waterpark Resort & Spa Soma Bay 5 stars

No rules at the aqua park. People don’t wait for the guard to say that they can go down the slide. Only one person is available and goes up and down the floors so a lot of times kids don’t find him and just slide and they hit each other. They are not strict on height restrictions and they let a lot of kids pass. Water was too cold in the park and even the pool. Aqua park pool wasn’t clean at all. Rooms are spacious and nice. Food was ok. Ice cream is not movenpick which was very surprising to me.

everything was great

Food was horrible for the amount of money we paid. Staff was not trained well at all no idea what is going on. All inclusive is not all inclusive extra charge for almost everything for fresh orange juice is 2$!! Or you can have the orange juice for free that’s basically water and sugar. Almost everything is extra charge ice cream, water. The water park open at 11 and closes at 1 then again at 3 till 5pm why isn’t it open all time around especially in a holiday like Eid. The water park is nice but the essentials to go down the slide are not enough the schezlongs are run down the pools are not clean at all. I would stay far away from this place and a fee extra EGP and stay in a much better hotel lesson learned from my end.

A resort with outstanding food, location, and facilities, undermined by dismissive front desk service, ignored pre-arrival requests, and a frustrating check-in experience. I stayed with my family and had genuinely mixed feelings about this resort, so I want to be fair and specific. What went wrong: Before arrival, I used the app to customize my room — requesting an iron, a coffee machine, and a welcome chocolate surprise. None of these were in the room upon arrival, as if the requests were never registered. I had paid for early check-in and arrived at 11:00 AM. At 11:30 AM after snacking time, the front desk offered me a "pool view upgrade," assuring me it also had a sea view. It had neither a sea view nor a terrace — which was actually a downgrade from my booked side sea view room with terrace. When I declined, I was told my actual room wouldn't be ready for another hour, meaning I only received what I paid for at approximately 12:30 PM — well past the early check-in I had paid for. Resolving this required escalating to the reception manager and took an additional 30 minutes of unnecessary back-and-forth. Throughout the stay, I felt the reception team was more focused on explaining why my concerns were unreasonable rather than resolving them. The mini fridge was not cooling — I was told this was "normal." Only after my fourth complaint was a working fridge brought from another room. The water dispensers on the floors were also unpowered the entire stay. Basic amenities like dental kits required two or three calls and still arrived incorrectly. Housekeeping was minimal — beds were made and trash removed, but cups were not changed, no amenities were restocked, and the room was not properly cleaned. I also noticed plumbing issues but chose not to raise them, as I had already spent too much energy on complaints that were met with resistance. What was genuinely good: The welcome on arrival was warm and a snack was offered, which was a nice touch. The location is excellent. The beach and aquapark were great for the family. The food across all outlets was truly exceptional — the highlight of the stay. On our last day, I asked to exchange breakfast for Sohour; the team accepted immediately and delivered it on time. That kind of flexibility was appreciated. Overall, the resort has real potential, but the service culture at the front desk needs significant improvement — particularly around listening to guests rather than dismissing their concerns.

We had our honeymoon prepared there.