Mercure Lyon Est Villefontaine 4 stars

Customer review rating (ALL Rating) 4.3/5 1,306 reviews

Mercure Lyon Est Villefontaine - Image 1
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Description

Hotel extras

  • Free parking

  • Close to the A43 highway

  • Family apartments located in the heart of a wooded parkland

  • "La Manufacture" brasserie on site

  • A 5-minute walk from The Village Outlet of Lyon

Our accommodation(s)

Hotel location

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,306 reviews

Customer review rating 5.0/5

Stefan E. Business - Confirmed reviews ALL

Top reception

Cher Monsieur E., Nous vous remercions sincèrement pour vos commentaires élogieux concernant notre service et notre accueil. Votre satisfaction est notre priorité, et nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Cordialement, Géraldine CARETTE Directrice d'exploitation

Customer review rating 4.5/5

Levik /. B. V. B. Families - Confirmed reviews ALL

Top

Dear Mr Levik Thank you for your kind feedback. We are delighted to hear that you had a top experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Géraldine CARETTE

Customer review rating 4.0/5

Yvonne M. Couples - Confirmed reviews ALL

Great location for an overnight stay for our trip to the Alps

Dear Mrs M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location to be ideal for your trip to the Alps. It is our aim to provide a convenient and comfortable experience for all of our guests, and we appreciate your positive feedback. Best regards, Marlène Caporusso General Manager

Customer review rating 4.0/5

Sophie T. Couples - Confirmed reviews ALL

Nice room, convenient location but room was very warm in the night. air conditioning was not yet working for the season making sleeping not very nice.

Dear Mrs T., Thank you for sharing your positive experience at our hotel. I am pleased to hear that you found your room comfortable and appreciated our convenient location. I acknowledge your feedback regarding the warmth of the room during your stay. As the air conditioning system is typically activated for the season, we appreciate your understanding. Your comments are valuable to us, and we hope to welcome you back in the future. Marlène Caporusso General Manager

Customer review rating 2.0/5

Andrew* C. Families - Confirmed reviews ALL

Check in OK. Exterior duplex rooms (x3) ? glad it wasn't pouring with rain. WC so small, anyone taller than 1.7m impossible to close door. 14 year old grandson at 1.91mtrs - hilarious. Phots available on request. Booked table for 9 at 1900 in advance- given high table with high stools outside main area which made life dangerous for elderly grandmother and 3 year old . Breakfast ok - lovely lady in charge. Reception not interested, blaming me for booking those types of rooms - which I didn't

Dear Mr C., Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry for the inconveniences you experienced. Please be assured that we take your comments very seriously. The quality of our service is at the heart of our priorities, and your feedback helps us to continuously improve. Regarding your experience at the restaurant, we regret that the table assigned was not suitable for your family. For any future visit, please do not hesitate to inform the manager on duty. We would have done our very best to find a more comfortable solution for you, including offering a different table if possible. We are also sorry for your experience at the reception, which does not reflect the level of care and attention we aim to provide to all our guests. We hope to have the opportunity to welcome you again and provide you with an experience that meets your expectations. Yours faithfully, Géraldine CARETTE Directrice d'exploitation

Other web-users rate our hotel

  • 239 reviews 9.4/10 Location
  • 637 reviews 6.2/10 Room
  • 562 reviews 8.5/10 Service
  • 6 reviews 6.7/10 WiFi
  • 234 reviews 8.5/10 Breakfast
  • 212 reviews 5.5/10 Cleanliness

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