Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your review title – "Well equipped" – and your words – "Nice and comfy" – bring immense joy to our entire team. Knowing that you found your stay nice and comfortable, and our hotel well-equipped, is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre for another perfect and comfortable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are delighted to receive your overall rating and your recommendation of our brand. Your excellent scores are truly appreciated: for booking, sustainability, plastic reduction, concierge, for kids services for accommodation, our team, check-out, for cleanliness, pool, treatment experience, for breakfast, WiFi, and member recognition Celebrating Your Words Your review – "Comfortable stay. Clean rooms, new TV with useful apps like Netflix and Youtube" – brings great joy to our team. We are pleased that you enjoyed your room and the entertainment options. A Special Thank You for Recognizing Our Team We are deeply touched by your special mention of the pool guy, bellman, and doorman, noting that they were "very friendly and sincere." We will personally share your appreciation with them. Regarding Your Feedback We have carefully noted your comments: Arrival & Check-In – Connecting Rooms Request: You mentioned a lack of flexibility in accommodating 2 connecting rooms despite having 3 rooms booked, and that you had a few kids sleeping in one room alone. We sincerely apologize for this. Connecting rooms are subject to availability, and we regret that we could not accommodate your request. Your feedback has been shared with our Front Office and Reservations teams to review how we prioritize connecting room requests for families with children. Cleanliness – Carpet Needs Shampooing: You noted that the carpet needs shampooing and felt itchy. We apologize for this discomfort. Your feedback has been shared with our Executive Housekeeper for immediate review and deep cleaning of the carpets. Breakfast Selection – Variety by Day: You suggested "Variety of menu by the day." Your feedback has been shared with our Executive Chef for review and improvement of our breakfast rotation. WiFi – Speed of Connection: Your feedback has been shared with our Technical team for review and improvement. Member Recognition – Not Recognized by Check-In Staff: You noted that you were not recognized as an ALL member by the check-in staff. We sincerely apologize for this. Your feedback has been shared with our Front Office Manager for immediate retraining on member recognition protocols. Pool and Treatment Experience : Your feedback has been shared with our Recreation and Spa teams for continuous improvement. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your positive endorsement. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with a more seamless and satisfying experience. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a wonderful and detailed review with us. As a valued ALL – Accor Live Limitless Silver member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Words Your beautiful review brings immense joy to our entire team: "I stay at Grand Mercure Batam was truly amazing from start to finish!" "The room was very spacious, clean, and super comfortable!" "The bed was soft, the amenities were complete, and the overall ambiance made me feel at home." "All the staff were so friendly, helpful, and attentive. They made sure everything I needed was taken care of with a smile." "I absolutely love their concierge uniform! It's so unique, stylish, and looks very professional." "Overall, I had a wonderful experience and I will definitely be booking again for my future stays in Batam. Highly recommended!" We are especially touched that our concierge uniform caught your eye – it is wonderful to know that the effort we put into the details and branding is noticed and appreciated. Celebrating Your Sustainability Recognition We are pleased that you appreciated our glass bottle initiative. Thank you for recognizing our efforts to reduce single-use plastics. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you both back to Grand Mercure Batam Centre for your future stays in Batam. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your wonderful feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from arrival and accommodation to cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. Celebrating Your Words Your review title – "Nice service and good facilities" – and your words – "Very good service and staff are very helpful" – bring immense joy to our entire team. Knowing that you found our service very good and our staff very helpful is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you and your family back to Grand Mercure Batam Centre for another perfect and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a detailed and wonderful review with us. We sincerely appreciate your kind words, especially as this was your first time staying with us. We are delighted to receive your strong overall rating and your recommendation of our brand. Your excellent scores are truly impressive: for accommodation, our team, check-out, WiFi, and sustainability, for arrival and check-in, for booking experience and cleanliness Celebrating Your Words Your review title – "Amazing first time experience. Superb service." – and your beautiful words bring immense joy to our entire team: "Although we didn't get an early check in, the FD staff gave us a complimentary upgrade since it was our first visit." "All staff was very helpful and the concierge team was amazing in helping us with the car doors upon arrival and departure and with the warm greetings." "Overall amazing experience and will definitely be back for a second stay." A Special Thank You for Recognizing Our Team We are deeply touched by your special mention of the lady at check-in who was "very warm in welcoming us and swiftly processing our check in" – even though you don't remember her name, we will share your appreciation with our entire Front Desk team. We also thank you for your praise of our Concierge team for their help with car doors and warm greetings. Regarding Your Feedback – Kettle with Mold We have carefully noted your comment: "The kettle in the room had mold growing in it. Other than that, room was in very clean condition." This is unacceptable. Your feedback has been shared immediately with our Executive Housekeeper for urgent investigation and retraining of the housekeeping team to ensure that all in-room amenities, including kettles, are thoroughly inspected and cleaned. Regarding Your Booking Feedback You mentioned making the mistake of booking through a third party and noted that you will definitely book through the hotel website with your membership next time. We appreciate this and look forward to welcoming you as a member on your next stay. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We eagerly look forward to welcoming you both back for your second stay – with more nights and later check-out timings, as you hoped! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre