Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,806 reviews

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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

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Room 1

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,806 reviews

Customer review rating 5.0/5

Vivien H. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Kelly R. Families - Confirmed reviews ALL

Kia Ora Kelly, Thank you so much for taking the time to share your feedback. We're delighted to hear you enjoyed our fantastic location and that our team made such a positive impression during your stay. It's wonderful to know you had a lovely family getaway and that you'd choose to stay with us again. We also appreciate you highlighting that the in-room coffee wasn't replenished each day. Thank you for bringing this to our attention—I've shared your comments with our housekeeping team so we can ensure this is consistently taken care of for future stays. Thank you again for your kind words and for being a valued ALL Classic member and Accor Vacation Club member. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Joshua Guest Services Manager

Customer review rating 3.5/5

Julia M. Families - Confirmed reviews ALL

Kia Ora Julia, Thank you so much for taking the time to share your feedback with us. I'm really pleased to hear that you enjoyed your stay overall and that our location, room, and team made such a positive impression. It was disappointing, however, to read that your room service experience didn't live up to the same standard. I'm truly sorry that your meal arrived only barely warm and didn't feel like good value for money. I completely understand how disappointing that would have been, especially when you're looking forward to a relaxing meal in the comfort of your room. This is certainly not the experience we want our guests to have. Thank you for your honest comments. They have been shared with our kitchen and service teams so we can review where we can do better and ensure we consistently deliver the quality our guests expect. We really appreciate you choosing to stay with us, and I hope we'll have the opportunity to welcome you back and provide you with a much better dining experience next time. Kind regards, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Customer review rating 4.5/5

Joyce V. P. Business - Confirmed reviews ALL

Kia Ora Joyce, Thank you for taking the time to share your feedback with us following your recent stay. We are delighted to hear that you had an excellent experience and enjoyed our convenient location. It is wonderful to know that our team, accommodation, cleanliness, WiFi, and overall service contributed to a positive visit. We truly appreciate your kind comments and your recommendation. We also value your feedback regarding your arrival experience, sustainability efforts, and the ALL Accor loyalty programme. Your comments help us identify areas where we can continue to improve and enhance the guest experience. Thank you again for choosing to stay with us, Joyce. We look forward to welcoming you back for another enjoyable stay in the future. Ngā mihi, Joshua Guest Services Manager

Customer review rating 4.5/5

Nicola P. Couples - Confirmed reviews ALL

Kia Ora Nicola, Thank you sincerely for taking the time to share your feedback. We're so pleased to hear you had a comfortable stay and enjoyed our great location while catching up with friends. It's wonderful to know everything was clean, comfortable, and that your booking and check-out experiences were smooth and hassle-free. We also appreciate your comments regarding your arrival experience, the bathroom configuration, and the absence of bathrobes. Guest feedback like yours helps us identify opportunities to improve, and we'll certainly share your observations with our team as we continue to enhance the guest experience. Thank you for choosing to stay with us and for your loyalty as an ALL Gold member. We truly appreciate your support and hope to welcome you back again soon for another enjoyable stay. Warm regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,127 reviews 9.4/10 Location
  • 1,256 reviews 7.2/10 Room
  • 1,359 reviews 9/10 Service
  • 12 reviews 6.7/10 WiFi
  • 491 reviews 6.4/10 Comfort
  • 402 reviews 8/10 Cleanliness
  • 364 reviews 7.5/10 Food
  • 342 reviews 8/10 Breakfast

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