Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,867 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,867 reviews

Customer review rating 4.5/5

Simone P. Friends - Confirmed reviews ALL

Well located, great staff, comfortable room

Kia Ora Simone, Thank you so much for sharing your wonderful feedback. We’re thrilled to hear that you enjoyed our location, found your room comfortable, and felt well looked after by our team—your kind words mean a lot to us! We appreciate your comments about the WiFi and the challenges with Chromecast. We’re always looking for ways to improve our guest experience, and your feedback will help us address this for future stays. Please accept our sincere apologies for the inconvenience. It’s also great to see that you value our sustainability efforts and that you would recommend both our hotel and the ALL loyalty program. We look forward to welcoming you back soon for another enjoyable stay with friends. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Paul D. Couples - Confirmed reviews ALL

Hotel very relaxed atmosphere. Good restaurant and bar

Kia Ora Paul, Thank you so much for taking the time to share your thoughtful review—it really means a lot to us. We’re delighted to hear that you enjoyed your stay, especially our relaxed atmosphere and the restaurant and bar. It’s wonderful to know that so many aspects of your visit—from check-in through to departure—met your expectations so well. Your kind words about our team and the cleanliness of the hotel are especially appreciated, and I’ll be sure to pass this feedback along to everyone. We’re also grateful for your comments on WiFi and sustainability—feedback like yours helps us continue to improve and refine the experience we offer our guests. It was a pleasure having you stay with us, and we’re thrilled to hear you would recommend both the hotel and the loyalty programme. We hope to welcome you back again soon for another relaxing stay. Warm regards, Joshua Guest Services Manager

Customer review rating 3.5/5

Sandra H. Business - Confirmed reviews ALL

Clean and comfortable. A few signs of wear and tear

Kia Ora Sandra, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room clean and comfortable and that our team was helpful during your stay. We also appreciate your honest comments regarding the signs of wear on the furniture and your overall accommodation experience. Your feedback is invaluable and will be shared with our team as we continue to improve and maintain our rooms to the highest standards. Thank you for being an ALL Classic member, and we hope to have the opportunity to welcome you back for a stay that exceeds your expectations next time. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Hayden W. Solo - Confirmed reviews ALL

All the staff were great, breakfast was good too. I had the aircon on like 15 but it still felt hot, but that’s the only negative

Dear Hayden, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our team attentive and that you enjoyed the breakfast offerings. Your kind words about our staff are greatly appreciated and will be shared with the team. We also acknowledge your comments regarding the air conditioning and sincerely apologise for any inconvenience caused. Please be assured that we take guest comfort seriously, and we will review this to ensure optimal room conditions for future stays. Please kindly note that our reception team is available 24/7, and we encourage you to reach out at any time should you require assistance. We are pleased you had a positive stay and look forward to welcoming you back in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Julie O. Families - Confirmed reviews ALL

I brought my grandson to Christchurch as a treat for his 9th birthday. The hotel was simply amazing with phoning and offering to decorate our room for him and provide some sweet treats on a plate with 'Happy Birthday' in chocolate on it. The room looked so cool and we had one excited boy! We ate breakfast in the hotel on the Sunday morning and dinner both nights we were there. Meals were excellent as was the service. The kids menu was a highlight and extra marshmallows with the hot chocolate we ordered for him. The location of the hotel is excellent and staff are to be commended. Thank you so very much!

Dear Julie, Thank you so much for sharing your wonderful experience! We’re absolutely delighted that you and your grandson enjoyed his 9th birthday celebration with us. We are pleased that our team was able to arrange a room decoration along with sweet treats for your grandson. It brings us joy to know that he was excited and that his birthday was celebrated in a way that was both enjoyable and memorable. We truly appreciate your kind words about our breakfast and dinner service and it’s wonderful to hear that the kids’ menu was a particular highlight for your grandson—especially those extra marshmallows in his hot chocolate! We are also glad that you found our location convenient. Thank you for recognizing our staff; they work diligently to ensure each guest has a pleasant stay. Your comments will certainly be shared with the team. We hope to have the pleasure of welcoming you and your grandson back for another stay in the future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Other web-users rate our hotel

  • 1,179 reviews 9.2/10 Location
  • 1,328 reviews 7.2/10 Room
  • 1,448 reviews 9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 427 reviews 7.8/10 Cleanliness
  • 372 reviews 7.6/10 Food
  • 364 reviews 7.9/10 Breakfast
  • 209 reviews 5.1/10 Value

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