Kia Ora Matt, Thank you for taking the time to share your feedback. We are sorry to see that your recent experience did not meet your expectations. We take comments regarding our food quality and, particularly, hygiene standards extremely seriously. However, the concerns raised in your review are very broad, and we would appreciate the opportunity to understand exactly what you experienced. If you could provide us with some further detail around the dishes, service or specific hygiene concerns you observed, we would be happy to investigate this with our kitchen and Food & Beverage teams. Our menu continues to focus on quality New Zealand produce, with a balance of meat, seafood and vegetarian dishes. We have also been working to reduce food waste and make more responsible choices around our operations, but we certainly do not want any of these initiatives to compromise the quality or experience our guests receive. We are pleased that you rated your accommodation and departure positively, and we would genuinely appreciate the opportunity to better understand the concerns that led to such a low overall rating. Kind Regards, Shriya Chimbaikar Food and Beverage Manager

Kia Ora Kathleen, Thank you for taking the time to share your wonderful feedback and for rating your overall experience 80/100. We are delighted to hear that you enjoyed your stay and that you found your accommodation and the hotel exceptionally clean. It is especially lovely to know that our Reception team made such a positive impression. I will be sure to share your kind words with the team, as recognition like this is always greatly appreciated. We are also pleased that you enjoyed our breakfast selection, WiFi, and check-in and check-out experiences, and that you appreciated our efforts towards sustainability. We do appreciate your feedback regarding having only one elevator serving the entire hotel. We understand that this can be inconvenient, particularly during busy periods, and your comments have been noted and shared with the appropriate team. Thank you once again for choosing to stay with us, Kathleen. We truly value your loyalty as an ALL Accor Classic member and hope to have the pleasure of welcoming you back again on your next visit. Warmest regards, Joshua Guest Services Manager

Kia Ora Yvette, Thank you so much for your lovely feedback. It’s wonderful to hear that you had a great stay with us and enjoyed both dinner and breakfast. I’m especially pleased to hear your kind words about our team and the warm welcome you received on arrival. I’ll make sure your feedback is shared with the team — they’ll be delighted to know they made such a positive impression. Thank you also for mentioning the bathroom amenities. While it was only a small issue, I’m sorry they weren’t replenished as they should have been. We’ll certainly follow this up with the team. We hope to welcome you back to Novotel Christchurch Cathedral Square again soon. Kind regards, Food and Beverage Manager Novotel Christchurch Cathedral Square

Kia Ora Gregory, Thank you for your fantastic 100/100 review and for sharing such wonderful feedback about your recent stay with us. We are delighted to hear that our central location made it easy for you and your partner to explore Christchurch and enjoy your holiday. It is wonderful to know that you were pleased with our amenities, breakfast, cleanliness, accommodation and, most importantly, our team. Your kind comments are greatly appreciated, and we will be sure to share them with everyone. We are also thrilled that you enjoyed your booking experience through the ALL Accor App and, as a valued ALL Accor Platinum member, that you would give both your stay and the loyalty programme a 10/10 recommendation. Thank you once again for choosing to stay with us, Gregory. We are delighted to hear that you will stay with us again and look forward to welcoming you back on your next visit to Christchurch. Warmest regards, Joshua Guest Services Manager

Kia Ora Deborah, Thank you for taking the time to share your lovely feedback with us. We’re delighted to hear that you enjoyed your stay and particularly appreciated our central Christchurch location, the comfort of your room, and our breakfast each morning. It’s wonderful to know that you had such a positive experience across your stay, and we truly appreciate your 9/10 recommendation. We hope to have the pleasure of welcoming you back to Novotel Christchurch Cathedral Square on your next visit to Christchurch. Sincere regards, Food and Beverage Manager

Kia Ora Elizabeth, Thank you for taking the time to share your feedback. I’m pleased to hear that you enjoyed your meal, although I’m sorry that the wait affected your experience on Saturday evening. We had close to 80 guests dining with us that evening, and our team was managing a particularly busy service. We did communicate the expected meal delays to guests throughout the evening, and I’m sorry that despite this, the wait was still disappointing for you. I would also like to clarify that complimentary bread, butter or pâté is not part of our standard restaurant offering, so this would not normally be provided while guests are waiting for their meals. That said, I completely understand your expectation of having something to enjoy while waiting, and your feedback is useful for us as we continue to improve how we manage busy services. Thank you again for your honest feedback, and I hope we have the opportunity to provide you with a smoother experience on your next visit. Sincere regards, Shriya Chimbaikar Food & Beverage Manager

Kia Ora Sriram, Thank you so much for taking the time to share this lovely feedback. It genuinely made my day to read your comments about Shruti and the little gesture she made for your family. As the Food & Beverage Manager, it makes me particularly proud to see our team creating these small, personal moments for our guests. A cappuccino may seem like a simple gesture, but as you said, it’s often these little touches that make a stay memorable. I’ll definitely be sharing your kind words with Shruti, I know they will mean a lot to her. Thank you again for choosing Novotel Christchurch Cathedral Square, and we hope to welcome you and your family back again soon. Sincere regards, Shriya Chimbaikar Food & Beverage Manager

Dear Richard, Thank you for taking the time to share such wonderful feedback following your recent business stay with us. We’re delighted to hear that you enjoyed our convenient location and found your room comfortable, exceptionally clean and tidy. It’s particularly pleasing to know that every aspect of your stay—from arrival and check-in through to departure, Wi-Fi and our team—met your expectations. We also appreciate your comments regarding our towel-reuse messages and our sustainability efforts. Feedback like yours is valuable as we continue to find ways to make a positive difference while maintaining a comfortable experience for our guests. It was a pleasure having you stay with us and we hope to welcome you back again on your next visit. Kind regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Tom, Thank you for taking the time to share such wonderful feedback following your stay with us. We’re delighted to hear that you enjoyed our convenient city-centre location, comfortable accommodation and the friendly service from our team. It’s especially pleasing to know that you continue to choose us and that everything was nicely presented for your stay. We also appreciate your feedback regarding the Wi-Fi speed. We understand how important a reliable connection can be and will certainly share your comments with our team as we look for ways to improve. Thank you again for your continued loyalty as a Gold ALL Accor member. We look forward to welcoming you back for another enjoyable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Martin, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation, and friendly team, and that you had a great overall experience. We also appreciate your honest comment regarding the music in the bar during the early evening. We understand that the atmosphere and volume can make a difference to our guests’ comfort, and we’ll certainly share your feedback with the team. It was a pleasure having you stay with us and we hope to have the opportunity to welcome you and your partner back again on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Cain, Thank you very much for your wonderful feedback and for continuing to choose us for your stays. We are delighted to hear that you consistently enjoy your time with us, and it is especially pleasing to know that our team, accommodation, cleanliness, Wi-Fi, and overall service all met your expectations. We sincerely apologise that you did not receive your invoice by email following your stay. We understand how important it is to have this promptly, particularly when travelling for business. I have now resent your invoice using a different method to help ensure it reaches you successfully. Thank you again for your continued support and for your recommendation. We truly appreciate your loyalty as an ALL Accor member and look forward to welcoming you back again soon. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Daniel, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you had a comfortable and easy stay with us and enjoyed our great location. It’s fantastic to know that your experience across the hotel, from check-in and cleanliness to breakfast, Wi-Fi and our team, met your expectations. We’re also pleased to see your positive feedback regarding the ALL – Accor Live Limitless loyalty programme. We truly appreciate your support and hope to have the pleasure of welcoming you back on your next business trip. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Robert, Thank you so much for taking the time to share your feedback and for the lovely comments about our team and location. I’m especially grateful for your kind mention of me — it was a pleasure welcoming you and assisting with your stay. I’m delighted to hear that you enjoyed your overall experience and found the team helpful. I’m sorry that the lift situation caused some congestion during the morning rush. We really appreciate your patience and understanding, and thank you as well for your thoughtfulness in using the stairs to allow guests who needed the lift more urgently to use it. We fully appreciate the importance of ease of access and are certainly doing our best to expedite the situation and have the lifts operating as soon as possible. It was a pleasure having you stay with us, Robert, and we hope to have the opportunity to welcome you back again on your next visit to Auckland. Warmest regards, Josh Guest Services Manager