Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,775 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

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Room 1

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,775 reviews

Customer review rating 5.0/5

Wendy F. Couples - Confirmed reviews ALL

Kia Ora, Thank you so much for taking the time to share your wonderful feedback following your recent stay with us. We are absolutely delighted to hear that you enjoyed your time at Novotel Christchurch Cathedral Square and that our central location, restaurant and bar, and most importantly our team helped make your stay memorable. Your kind words about our staff "bending over backwards" to ensure you had a great experience truly mean a lot to us, and I will be sure to share your comments with the entire team. It is especially rewarding to know that every aspect of your stay, from booking and arrival through to breakfast, accommodation, cleanliness, and departure, met your expectations. As a valued ALL Gold member and Accor Vacation Club member, we sincerely appreciate your continued loyalty and support. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back to Christchurch and creating another memorable experience for you in the near future. Warm regards, Shriya Chimbaikar Food & Beverage Operations Manager Novotel Christchurch Cathedral Square

Customer review rating 2.0/5

John S. Friends - Confirmed reviews ALL

Kia Ora Mr. S. Thank you for taking the time to share your feedback. Please accept our sincere apologies for the disappointing dining experience you and your group encountered during your stay. The evening of your visit was the first day of our new menu launch, and while this is not an excuse, we unfortunately experienced unforeseen operational challenges that impacted our service. We are particularly sorry that your wife's meal was not delivered and that this was only identified after a significant wait. We understand how frustrating and disappointing this must have been, especially when dining as part of a group. The communication surrounding the unavailable menu item and the alternative offered fell well short of the standard we aim to provide. We appreciate your kind comments regarding our location, housekeeping, and the cleanliness of the hotel, however we regret that the restaurant experience overshadowed your visit. Your feedback has been shared with our Food & Beverage team so we can review our processes and ensure we are better prepared moving forward. We value your loyalty as an ALL Gold member and hope we will have the opportunity to provide you with a much-improved dining experience in the future. Kind regards, Shriya Chimbaikar Food & Beverage Operations Manager Novotel Christchurch Cathedral Square

Customer review rating 4.5/5

Desmond M. Couples - Confirmed reviews ALL

Dear Desmond, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you enjoyed our convenient location close to the Isaac Theatre and that you had a great meal during your visit. It's also wonderful to know that you found the booking process easy, your accommodation comfortable, and the hotel very clean. Your kind comments about our team and smooth check-in experience are especially appreciated. As a valued ALL Gold member, we sincerely thank you for your loyalty and for recommending us to your family and friends. We hope to welcome you back again soon for another enjoyable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 2.5/5

Alice B. Families - Confirmed reviews ALL

Kia Ora Alice, Thank you for taking the time to share your feedback following your recent stay with us. I would like to sincerely apologize for the confusion and inconvenience you experienced regarding your restaurant booking. We understand how frustrating it must have been to arrive with a confirmed reservation on your phone, only to find that our team was unaware of it and unable to assist you promptly. If possible, would you be able to forward us the restaurant booking confirmation you received? This would greatly assist us in investigating what may have gone wrong and help us identify where the communication breakdown occurred. We appreciate you bringing this matter to our attention, as it allows us to review our processes and ensure a smoother experience for our future guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back and provide a much-improved dining experience. Kind regards, Shriya Chimbaikar Food & Beverage Operations Manager Novotel Christchurch Cathedral Square

Customer review rating 4.5/5

J. V. P. J. Business - Confirmed reviews ALL

Dear J., Thank you for your continued loyalty and for taking the time to share your feedback with us. We are delighted to hear that our convenient central location, cleanliness, and accommodating service continue to make us your preferred choice when travelling for work. It is especially rewarding to know that you enjoy smooth arrivals and departures, comfortable accommodation, and reliable WiFi during your stays. We also appreciate your valuable suggestion regarding our restaurant and bar offerings. Guest feedback like yours helps us identify opportunities to enhance the overall experience, and we will certainly share your comments with our management team for consideration. Thank you again for your support and for being a valued ALL Silver member. We look forward to welcoming you back on your next business trip and making your stay even more enjoyable. Kind regards, Jenny Guest Service Agent Novotel Cathedral Square

Other web-users rate our hotel

  • 1,140 reviews 9.3/10 Location
  • 1,267 reviews 7.1/10 Room
  • 1,373 reviews 9/10 Service
  • 13 reviews 7.1/10 WiFi
  • 404 reviews 7.9/10 Cleanliness
  • 368 reviews 7.6/10 Food
  • 346 reviews 7.9/10 Breakfast
  • 197 reviews 5.4/10 Value

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