Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,856 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,856 reviews

TripAdvisor Rating  4.1/5  1,528 reviews

Certificate of excellence 2025

Worn and overpriced. Save your money, literally.

TripAdvisor rating 1.0/5

Ken C TripAdvisor review

The staff was fine based on checking in and out conversations. The room worn and tired. Our room was accessibly designed which we didn’t need or know about, so it didn’t fit our needs as well as expected We arrived on Christmas Day and they were pretty much the only place open for dinner. 190 per person for a lackluster buffet and a forced champagne (20 of the 190). Two of don’t drink so we got juice. I get extra cost for working a holiday but 4x the price of the better restaurants in town ( at Fusion the next day, which was excellent , 180 for people with drinks. I cannot express my disappointment. I truly feel like I was taken advantage of. Our previous Novotel stay in Wellington was great.

Customer review rating 3.0/5

Susan F. Couples - Confirmed reviews ALL

The morning female concierge isn’t cordial

Kia Ora Susan, Thank you for taking the time to share your feedback. We are glad you appreciated our location and the friendliness of our team. At the same time, we sincerely apologize that certain aspects of your stay, including the service from our concierge, the breakfast, and cleanliness, did not meet your expectations. Your comments are very important to us, and we will share them with the relevant teams to improve the quality of our service, accommodations, and amenities. We hope to have the opportunity to welcome you back and provide a truly seamless and enjoyable experience in the future. Warm regards, The Novotel Team

Customer review rating 4.5/5

Smadar L. Couples - Confirmed reviews ALL

The reception was pleasant and efficient, the room was spacious and clean.

Kia Ora Smadar, Thank you for taking the time to share your feedback! We are delighted to hear that you and your partner enjoyed your stay and found our reception team pleasant and efficient, as well as your room spacious and clean. It’s wonderful to know that your overall experience met your expectations. We appreciate your kind comments and recommendation, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 5.0/5

Heng L. Families - Confirmed reviews ALL

This is a good hotel for a famiy holiday with young kids. Location is very good with walking distance to the main tourist attraction spots like Cathedral and library. And lots of good cafes nearby. Hotel staffs are very nice.

Dear Heng, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you and your family enjoyed your stay with us and found our location convenient for exploring the city. It’s fantastic to know that our team made a positive impression and that you enjoyed the nearby attractions and cafés. Your kind words mean a lot to us, and it’s always our goal to provide a comfortable, enjoyable experience for families and all our guests. We’re especially happy to hear that every aspect of your stay, from check-in to cleanliness and our sustainability efforts, met your expectations. We can’t wait to welcome you and your family back on your next visit. Thank you again for your trust, your loyalty as an ALL Accor member, and for recommending us to others—it truly means the world! Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 4.5/5

Helen G. Solo - Confirmed reviews ALL

Great location Food was very good

Dear Helen, Thank you for sharing your kind feedback! We’re delighted to hear that you enjoyed your stay and found our location convenient, as well as appreciated the quality of our food and service. It’s wonderful to know that every aspect of your visit, from check-in to cleanliness, met your expectations. Your comments about WiFi and sustainability are very helpful, and we’ll continue working to make every part of our guests’ experience even better. We truly value your loyalty as an ALL Accor and Accor Vacation Club member, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

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Other web-users rate our hotel

  • 1,174 reviews 9.3/10 Location
  • 1,342 reviews 7.1/10 Room
  • 1,484 reviews 9.1/10 Service
  • 15 reviews 6.6/10 WiFi
  • 536 reviews 6.1/10 Comfort
  • 436 reviews 7.9/10 Cleanliness
  • 381 reviews 7.5/10 Food
  • 356 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.