Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,862 reviews

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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,862 reviews

TripAdvisor Rating  4.1/5  1,528 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Lew T. Couples - Confirmed reviews ALL

Cool

Customer review rating 5.0/5

Pradeepkumar P. Couples - Confirmed reviews ALL

Pleasant

Customer review rating 3.5/5

Conni C. Couples - Confirmed reviews ALL

The rooms were very comfortable, and most staff provided excellent service. Unfortunately, the room service dinner was overpriced and disappointing.

Worn and overpriced. Save your money, literally.

TripAdvisor rating 1.0/5

Ken C TripAdvisor review

The staff was fine based on checking in and out conversations. The room worn and tired. Our room was accessibly designed which we didn’t need or know about, so it didn’t fit our needs as well as expected We arrived on Christmas Day and they were pretty much the only place open for dinner. 190 per person for a lackluster buffet and a forced champagne (20 of the 190). Two of don’t drink so we got juice. I get extra cost for working a holiday but 4x the price of the better restaurants in town ( at Fusion the next day, which was excellent , 180 for people with drinks. I cannot express my disappointment. I truly feel like I was taken advantage of. Our previous Novotel stay in Wellington was great.

Dear Ken C, Thank you for sharing your feedback regarding your recent stay with us. I am disheartened to learn that your experience did not meet the high standards we strive to maintain. I appreciate your comments regarding the condition of the room and will ensure that this information is shared with our team for future improvements. I apologise that the accessible room design did not suit your needs. We aim to cater to all guests, and I regret any inconvenience this may have caused. Regarding the Christmas dinner pricing, we do our best to provide a festive dining experience, but I understand your concerns about the value. Your comparison with the following day’s dining experience at Fusion is noted, and I acknowledge how disappointing it must have been to have your expectations not be met. We value your feedback, as it helps us enhance our services. Thank you for your insights, and I hope you will consider visiting us again in the future. Regards Bradley Conder

Customer review rating 5.0/5

Kyle H. Families - Confirmed reviews ALL

Amazing, great location & hotel.

Kia Ora Kyle, Thank you very much for your fantastic review and for awarding us a perfect score. We’re delighted to hear that you and your family had an amazing stay and that you enjoyed our hotel, location, and overall experience. It’s especially rewarding to receive such positive feedback from a valued ALL Gold member and Accor Vacation Club member, and we truly appreciate your continued loyalty. We’re pleased to know that you found the accommodation, breakfast, cleanliness, and service from our team to be outstanding, and that your arrival and departure were seamless. Thank you also for your comments regarding WiFi and our sustainable development initiatives. Your feedback is appreciated and helps guide our ongoing efforts to enhance these aspects of the guest experience. We’re grateful for your recommendation and for choosing to share your review with fellow travelers. We look forward to welcoming you and your family back again soon for another great stay. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

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Other web-users rate our hotel

  • 1,174 reviews 9.3/10 Location
  • 1,342 reviews 7.1/10 Room
  • 1,484 reviews 9.1/10 Service
  • 15 reviews 6.6/10 WiFi
  • 536 reviews 6.1/10 Comfort
  • 436 reviews 7.9/10 Cleanliness
  • 381 reviews 7.5/10 Food
  • 356 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.