Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,820 reviews

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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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Novotel Christchurch Cathedral Square - Image 4
52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,820 reviews

Customer review rating 4.0/5

Andrew B. Business - Confirmed reviews ALL

Great stay, however when checking in, wasnt told room rate included breakfast. Didnt discover this was included until I checked out.

Dear Andrew, Thank you for taking the time to share your feedback following your recent business stay with us. We're pleased to hear that you enjoyed your overall experience and found your accommodation clean and comfortable. We also appreciate your positive comments regarding our team's service and our sustainability efforts. I am sorry to learn that the breakfast inclusion was not communicated to you during check-in. We understand how disappointing it must have been to discover this only upon departure and miss out on a benefit that was included in your rate. Your feedback highlights an important opportunity for us to improve our arrival experience, particularly when reservations are made on behalf of our guests. We will work to ensure that important booking inclusions, such as breakfast, are clearly communicated to guests during check-in. Thank you also for your comments regarding the WiFi speed. We are continually reviewing our services and will take your feedback into consideration as we work to enhance our guests' experience. We appreciate your recommendation and hope to have the opportunity to welcome you back again in the future for an even better stay. Kind regards Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 3.5/5

Marysha G. Business - Confirmed reviews ALL

I had to ask to change rooms due to offensive drain smell in my room. Staff very very helpful though.

Kia Ora Marysha, Thank you for taking the time to share your feedback following your recent stay with us. While I am pleased to hear that our team were very helpful and assisted you promptly, I am truly sorry to learn that your initial room experience did not meet expectations. Please accept our sincere apologies regarding the drain odour you experienced in your first room. We understand how disappointing and disruptive this would have been, particularly during a business trip where comfort and rest are so important. This is certainly not the experience we aim to provide for our guests. I am pleased to hear that our reception team were able to assist and arrange an alternative room for you quickly. I will ensure your kind recognition is shared with the team, as they will be delighted to know their support made a positive difference during your stay. We will also ensure your feedback is reviewed with the relevant teams so we can investigate and address this appropriately. Thank you again for sharing your experience and for your valued loyalty as an ALL member. We appreciate your feedback and hope to have the opportunity to welcome you back and provide you with the seamless stay experience we strive to deliver. Warm regards, Joshua Guest Services Manager

Customer review rating 4.0/5

Bhawana S. Families - Confirmed reviews ALL

greeting and offering snack bar in room, but nothing except tea and coffee, hahaha

Dear Bhawana, Thank you very much for taking the time to share your feedback following your recent family stay with us, and for your continued loyalty as an ALL Gold member. We are delighted to know you enjoyed our friendly atmosphere, helpful reservation experience, and the warm service from our team throughout your stay. We also appreciate your feedback regarding the snack bar in the room. For clarification, the complimentary snacks are located inside the minibar drawer, while the beverages are placed in the refrigerator. We apologize if this was not clearly communicated during your stay. Thank you as well for your valuable comments regarding the bathroom design and mattress comfort. We understand that stepping across the bathtub and softer bedding may not have been ideal for your comfort, and your feedback has been shared with our management team for consideration as we continue improving our guest experience. We truly appreciate your recommendation and kind support, and we look forward to welcoming you back again soon for an even more comfortable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Clement J. Families - Confirmed reviews ALL

The 2 double room is very comfortable for a family of 4 and in a good location to explore the city

Dear Clement, Thank you for taking the time to share your wonderful feedback following your recent family stay with us. We are delighted to hear that you and your family enjoyed the comfort of our two double room and found our location convenient for exploring the city. It is especially rewarding to know that our cleanliness, WiFi, sustainability efforts, and overall accommodation experience met your expectations so well. We also sincerely appreciate your loyalty as an ALL Accor Gold member and thank you for booking through the Accor ALL App. Your positive comments regarding your booking experience, breakfast, and our team are greatly valued and will be shared with our staff as encouragement. It was a pleasure welcoming you and your family, and we truly appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Joseph C. Couples - Confirmed reviews ALL

Very enjoyable anniversary trip. Staff were excellent.

Kia Ora Joseph, Thank you sincerely for taking the time to share your wonderful feedback with us. We are delighted to hear you had such an enjoyable anniversary trip and that our team helped make the occasion a memorable one. Celebrating special milestones with our guests is always a privilege, and we are so pleased we could be part of it. It is fantastic to hear that you enjoyed your accommodation, breakfast, and overall experience with us, and we truly appreciate your continued loyalty as a Platinum member. Thank you also for your kind comments regarding our team. Thank you again for choosing to celebrate your anniversary with us. We truly appreciate your recommendation and look forward to welcoming you back for many more memorable stays in the future. Warm regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,154 reviews 9.3/10 Location
  • 1,284 reviews 7/10 Room
  • 1,399 reviews 8.9/10 Service
  • 13 reviews 7.1/10 WiFi
  • 508 reviews 6.4/10 Comfort
  • 406 reviews 7.9/10 Cleanliness
  • 371 reviews 7.7/10 Food
  • 350 reviews 7.8/10 Breakfast

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