Novotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,420 reviews

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Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Ideal location for Frankfurt trade fair and main train station

  • Large rooms with Novotel Live'N'Dream bed, 55" TV and WIFI

  • NOVO² lounge, bar & eatery - communication and relaxation in a living room atmosphere

  • Family-friendly: Kid's Corner, family room and much more

  • Meeting rooms for up to 250 people

Our accommodation(s)

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Hotel location

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Germany

GPS:50.115482, 8.642122

Telephone
Fax +49 69 79303930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

We serve urban specialties from around the world in our air-conditioned restaurant. Our terrace is a popular place to enjoy good food and refreshing drinks when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,420 reviews

Customer review rating 3.0/5

Kumar A. Business - Confirmed reviews ALL

I expected at least a few basic amenities to be available in the room. The hotel provided Rituals-branded bottles with local soap, shampoo, and conditioner, which I was not particularly satisfied with. There was no toothpaste provided, although most 3-star hotels usually offer this. I also had some difficulty using my socket converter, as the power outlet was not conveniently placed. The table obstructed the plug, making it hard to fit properly. Additionally, no complimentary water bottles were provided, whereas in my experience, other hotels typically offer two complimentary bottles daily. On the positive side, I appreciated receiving a welcome voucher for a drink. The staff were humble, calm, composed, and always greeted guests with a smile. However, the food selection could be improved, as there were limited options, especially for vegetarians.

Hello A. Kumar, thank you for your detailed and honest feedback. We’re pleased to hear you appreciated the welcome drink voucher and experienced our team as calm, friendly, and consistently welcoming 😊 At the same time, please accept our apologies that the in-room amenities did not match your expectations. One point I’d like to clarify, as there may have been a misunderstanding: the toiletries we provide are official Rituals products (The Ritual of Karma hotel collection) as part of a Novotel-wide partnership across Europe. Regarding additional items such as toothpaste: these are available free of charge at reception, and they can also be ordered to your room anytime via our digital room directory. We should have communicated that more proactively. About water: tap water in Germany is safe to drink and of excellent quality, comparable to bottled water. If you prefer mineral water, it is available in our lobby shop. Thank you also for mentioning the power outlet situation. If the placement makes it difficult to use a socket converter or larger power supplies, our team can help immediately. We can provide a power strip/multi-socket adapter if you need more accessible connections or additional outlets. And finally, your note about the food selection, especially for vegetarians, is very important. We want our offering to feel inclusive and satisfying, and we will review the variety with a clear focus on improving vegetarian choices. Thank you again for sharing these points. If you let us know during your stay, we can usually solve most of them right away and make the experience much more comfortable. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.0/5

Jorgen D. P. D. R. Business - Confirmed reviews ALL

Overall efficient, clean and orderly

Hello Jorgen D. P. d. R., thank you for your feedback! 😊 We’re glad you experienced our hotel as efficient, clean and well organized, exactly what many business travellers need. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 5.0/5

Mehmood A. Business - Confirmed reviews ALL

front desk were very helpful and cooperative, staff was super,

Hello Mehmood A., thank you for your wonderful feedback! 😊 We’re delighted you enjoyed the location and found the rooms very comfortable. It’s especially nice to hear that our front desk team was helpful and cooperative and that you felt the staff was “super” , we’ll gladly share your kind words with the team. We hope to welcome you back to Novotel Frankfurt City soon! Kind regards, Lars Paschold Service Operations Manager

Customer review rating 3.5/5

A B. Business - Confirmed reviews ALL

This was probably the tenth time I was staying at this hotel and, most of the time, I was having my dinners with other colleagues outside of the hotel. This time, I was staying for two nights and exceptionally had dinner at the hotel's restaurant on the first evening. As a Gold member of All loyalty program, I have been disappointed to receive a 15% discount voucher on restaurant food AFTER I got that dinner. I got the feeling that Novotel purposefully gave me a discount with an extremely low probability - if any - that I would use it. If Novotel really valued me as a Gold member, I should have received that voucher upon check-in, not after my dinner.

Hello Mr. Berger de Gallardo, thank you for your loyalty and for staying with us so many times. We truly value that, and I’m sorry for the disappointment this caused. You are absolutely right: the 15% voucher should have been handed over at check-in. Most likely it was simply missed during check-in and only noticed afterwards, which is why you received it after your dinner. I completely understand why this left an unfortunate impression. To clarify, the 15% discount is not linked to ALL Gold status. It is a special benefit connected to your contracted corporate rate, which we grant on restaurant and bar consumption for business guests booked on that rate. To resolve this properly, I have contacted you separately with a solution. Kind regards, Lars Paschold Service Operations Manager

Customer review rating 4.5/5

Amit D. Business - Confirmed reviews ALL

Nice hotel near the Messe. Short 15 minutes walk to the Messe

Hello Orhan Yigen, thank you for your wonderful feedback! 😊 We’re delighted you enjoyed our location, and especially that our team made such a positive impression. A big thank you for highlighting the reception and bar teams in particular , we’ll gladly share your kind words with them. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Other web-users rate our hotel

  • 535 reviews 8.6/10 Location
  • 735 reviews 7.5/10 Room
  • 692 reviews 9/10 Service
  • 18 reviews 8.8/10 WiFi
  • 419 reviews 8.7/10 Breakfast
  • 359 reviews 7.8/10 Cleanliness

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