Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,612 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,612 reviews

TripAdvisor Rating  3.9/5  3,485 reviews

Customer review rating 3.5/5

Maria C. Couples - Confirmed reviews ALL

I don’t believe this hotel properly honours Accor tier membership. The reservations team doesn’t appear to review bookings in advance, so any small requests or favours noted at the time of booking are only seen by the front desk on the day of check-in. This hotel used to have excellent customer service, which makes this experience particularly disappointing.

Dear Maria, Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not meet your expectations, particularly concerning our handling of Accor tier membership benefits. Please know that we strive to ensure all guest requests are managed effectively, and your comments will be taken into account as we continually seek to enhance our service standards. We appreciate your insights and hope to welcome you back for a more satisfying experience in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Terrible

TripAdvisor rating 1.0/5

701traceyi TripAdvisor review

My sister and I went to the High Tea at the Fairmont resort. The staff were lovely and attentive but the food was terrible. The sandwiches were not on fresh bread and tasted disgusting - salami and chutney! None of the pastries were made in-house. Don’t waste your money.

Customer review rating 4.0/5

Janine B. Families - Confirmed reviews ALL

We found the rooms comfortable, the service very good with some minor issues with the room. One very disappointing and distasteful issues is the rainbow eyesore slide you have added in front on the view in what should remain green space.

Dear Janine, Thank you for your positive feedback regarding our staff and the comfort of your room. We appreciate your comments about the slide and understand your concerns regarding its impact on the natural views. Your insights are valuable to us as we strive to enhance our guest experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Natasha M. Families - Confirmed reviews ALL

We had a great family stay at Fairmont Resort. There was so much for the kids to do, which made it a really relaxing break for us as parents. The resort is very family-friendly, the facilities are fantastic, and the location in the Blue Mountains is beautiful. We’d happily stay again and would highly recommend it to families.

Dear Natasha, Thank you for sharing your positive experience at Fairmont Resort Blue Mountains. We are delighted to hear that your family enjoyed the numerous activities available, as well as the beautiful surroundings. It is wonderful to know that our facilities contributed to a relaxing stay for you as parents. We appreciate your recommendation and look forward to welcoming your family back in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 1.5/5

Jessica B. Families - Confirmed reviews ALL

Social media presents this hotel as incredible, but the reality was extremely disappointing. Staff appeared worn down and unsupported, often unable to provide clear answers or guidance. The children’s inclusions operated at random times, which was difficult to explain to kids who could see the activities but weren’t able to participate. The only consistently available option was the arcade, which came with additional costs. Overall, the facilities felt tired and poorly maintained. Having carpet in a restaurant catering to children felt unhygienic, and the tables were so small they barely accommodated food and drinks. Several small but highly anticipated inclusions didn’t eventuate — no welcome toy for the kids, inability to use my Accor dining voucher, no horses as advertised, and a room service menu that was confusing and poorly described, making it unclear what you were actually ordering. The food at the Italian restaurant was also very disappointing. The children’s pasta serving was large enough to feed multiple adults, while the adult pasta was soggy and frankly inedible. The only acceptable items we received were the pizza and the children’s nuggets. For a restaurant marketed as family-friendly, there was also a lack of appropriate children’s cutlery, which made dining unnecessarily difficult. Restaurant opening times listed on the website differed from the information provided at the hotel, adding to the confusion. Overall, the experience felt disorganised and underwhelming. Given the price paid, it was a significant letdown.

Dear Jessica, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains. I sincerely apologize for the disappointments you encountered, and I appreciate your observations as they are invaluable in our quest for continuous improvement. I regret to learn that the staff's performance did not meet your expectations and that you found the children’s activities to be confusing and inconsistent. Your comments about the facilities and cleanliness have been noted, and I understand how important these aspects are for a family-friendly environment. We are committed to ensuring that all areas of the resort are well-maintained and welcoming. I am also sorry to hear about the dining experience you had at our Azzuro restaurant. It is our goal to provide high-quality meals and appropriate dining experiences for families. Your feedback regarding the menu clarity and children’s cutlery will be addressed with our culinary team to enhance our offerings. We take your concerns seriously and appreciate your feedback as we strive to provide a better experience for all our guests in the future. Ken Tran Rooms Division Manager Fairmont Resort Blue Mountains by MGallery Collection

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Other web-users rate our hotel

  • 1,447 reviews 8.2/10 Location
  • 2,741 reviews 5.9/10 Room
  • 2,884 reviews 7.7/10 Service
  • 25 reviews 5.3/10 WiFi
  • 1,588 reviews 5.1/10 Food
  • 1,017 reviews 5.7/10 Comfort
  • 869 reviews 3.5/10 Cleanliness
  • 718 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.