Mercure Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,616 reviews

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Hotel location

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Our guest reviews

Our guest reviews

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ALL Rating  4.3/5  1,616 reviews

Customer review rating 3.5/5

Vicki K. Couples - Confirmed reviews ALL

Overall I enjoyed my stay at Mercure Hunter Valley Gardens. However, as an eligible Accor Live Limitless loyalty member I did not receive my status benefits during this visit. At check in I was not offered the welcome drink voucher or the member gift. I would appreciate it if the hotel could look into why these perks were missed from my account.

Dear Valued Guest, Thank you for your honest feedback. We are pleased that you had a satisfactory stay at Mercure Hunter Valley Gardens, though we note that some aspects did not fully meet your expectations. We are committed to improving our services and facilities based on guest feedback like yours, and we hope to provide you with a more seamless and enjoyable experience during your next visit. Warm regards, Mercure Guest Service Management Team

Customer review rating 3.5/5

Damian L. Business - Confirmed reviews ALL

Staff were fantastic as always and the location is great for my purposes. The rooms are in need of a refresh and deep clean (stone feature wall in shower specifically). Only Accor hotel I have stayed at as a gold explorer member where there hasn't been some sort of recognition. If the rooms can be updated this would be a lock for me to stay at every time I am in the Hunter, currently I swap between three different hotels.

Dear Valued Guest, We are truly sorry to hear that your stay at Mercure Hunter Valley Gardens did not meet your expectations. We sincerely apologize for the inconveniences you faced, whether related to service, room comfort, or other aspects of your visit. Your feedback is taken seriously, and we are working to address these issues to ensure future guests have a better experience. We hope you will consider giving us another opportunity to provide the quality stay you deserve. Warm regards, Mercure Guest Service Management Team

Customer review rating 4.0/5

Wayne N. Business - Confirmed reviews ALL

Great location, walk to the Hunter Valley Gardens & shops. Central location for wineries.

Dear Valued Guest, Thank you for taking the time to share your experience. We are glad to hear that your stay at Mercure Hunter Valley Gardens was overall enjoyable and comfortable. We do apologize for the minor inconvenience you experienced and appreciate your understanding. Your feedback is invaluable, and we will address the issue to ensure that your next visit is flawless and even more relaxing. Warm regards, Mercure Guest Service Management Team

Customer review rating 5.0/5

Darren A. Couples - Confirmed reviews ALL

Great value and very pleasant stay. A few wineries, shops and Cheese factory all within walking distance. EV Fast Charger on site. Great team of friendly & attentive people especially Ally.

Dear Valued Guest, It is such a pleasure to hear that your experience at Mercure Hunter Valley Gardens exceeded expectations. We are delighted that you enjoyed the tranquil surroundings, our attentive service, and the overall comfort of your accommodations. Your positive feedback motivates our team to continue providing memorable stays for all our guests. We look forward to welcoming you back for another exceptional visit. Warm regards, Mercure Guest Service Management Team

Customer review rating 1.5/5

Bernie B. Couples - Confirmed reviews ALL

As per emails sent to hotel

Dear Valued Guest, We are truly sorry to hear that your stay at Mercure Hunter Valley Gardens did not meet your expectations. We sincerely apologize for the inconveniences you faced, whether related to service, room comfort, or other aspects of your visit. Your feedback is taken seriously, and we are working to address these issues to ensure future guests have a better experience. We hope you will consider giving us another opportunity to provide the quality stay you deserve. Warm regards, Mercure Guest Service Management Team

Other web-users rate our hotel

  • 530 reviews 9.6/10 Location
  • 1,049 reviews 6.6/10 Room
  • 807 reviews 8/10 Service
  • 24 reviews 2.6/10 WiFi
  • 436 reviews 4.1/10 Cleanliness
  • 233 reviews 8/10 Breakfast

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