ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.2/5 989 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  989 reviews

TripAdvisor Rating  3.8/5  600 reviews

Customer review rating 4.5/5

Julie H. Families - Confirmed reviews ALL

Upon arriving we were met at reception by Arshae. She was welcoming and friendly throughout the check in process. Once in our rooms, we discovered that there was no ironing board. Again, the front desk were pleasant and helpful in rectifying this oversight. Overall the accommodation was clean, comfortable, convenient and well priced for a quick overnight stay.

Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed a comfortable, affordable visit and found our team friendly and attentive throughout your experience. It’s especially wonderful to see Arshae mentioned by name. As a trainee, your kind words about her welcoming manner, efficiency and professionalism will mean a great deal to her and to our team. We’re also pleased that our front desk staff were able to quickly assist with the ironing board and make your stay more comfortable. We appreciate your honest feedback regarding the appearance of the hotel. As one of our older properties, we understand how this can impact first impressions, and your comments are valuable as we continue to look for ways to improve and refresh our facilities. Thank you again for recommending us so highly and for choosing to stay with us for your family trip. We hope to welcome you back to Ibis Thornleigh again in the future. Warm regards, The Ibis Thornleigh Team

Customer review rating 4.0/5

Patricia W. Couples - Confirmed reviews ALL

This hotel is clean, comfortable and convenient for the stay. All staff were friendly, helpful and polite.

Thank you for your kind feedback and for rating your stay so highly. We’re glad to hear you found the hotel clean, comfortable, and convenient, and that our team made a positive impression with their friendly and helpful service. We truly appreciate you choosing ibis Thornleigh and hope to welcome you back again in the future. Kind regards, Arshae

Customer review rating 2.5/5

Lawrance W. Families - Confirmed reviews ALL

Stayed for cricket fridge very small and freezer broken. No signs re breakfast finishing at nine had 4 people and chef asked to cook a little extra just after nine and left dis not come back. Attendant cooked hash browns for children but that was it. 2 other lots of guests were also met with the same lack of attention.

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations, particularly regarding the room facilities and the breakfast service. We understand how frustrating this would have been, especially when travelling with children, and we sincerely apologise for the lack of communication and follow-up from our team. Your comments have been shared with both our housekeeping and food & beverage teams so we can address the issues raised and improve our service going forward. We appreciate your honesty, as it helps us do better, and we hope you might consider giving ibis Thornleigh another opportunity to provide a more positive experience in the future. Kind regards, Arshae

Customer review rating 4.5/5

Stokes B. W. Solo - Confirmed reviews ALL

Courteous & professionally run budget hotel with the best rates in the area, also offering meals alcohol.

Thank you for taking the time to share such a thoughtful review and for the excellent rating. We’re very pleased to hear you appreciated our courteous service, professional approach, and the value we offer with our rates, dining, and bar facilities. Your feedback means a lot to our team, and we look forward to welcoming you back to ibis Thornleigh for another enjoyable stay. Kind regards, Arshae

Customer review rating 4.5/5

Lloyd R. Business - Confirmed reviews ALL

First time back here in a few years. Remains a cost effective, serviceable option. Staff were helpful regarding check in as booking had not synced to hotels system and then also in assisting with room air conditioning.

Thank you for choosing to stay with us again and for your excellent rating. We’re pleased to hear you continue to find ibis Thornleigh a cost-effective and reliable option, and that our team was able to assist promptly with both your check-in and room air-conditioning. We appreciate you sharing your experience and look forward to welcoming you back again in the future. Kind regards, Arshae

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Other web-users rate our hotel

  • 403 reviews 8.7/10 Location
  • 815 reviews 6.6/10 Room
  • 705 reviews 8.7/10 Service
  • 10 reviews 8.1/10 WiFi
  • 428 reviews 5.7/10 Cleanliness
  • 162 reviews 7.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.