Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,147 reviews

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Mercure Sydney Parramatta - Image 1
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106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,147 reviews

TripAdvisor Rating  3.9/5  1,114 reviews

Ok if you don't need to be close to CBD.

TripAdvisor rating 3.0/5

remmib2019 TripAdvisor review

Location is convenient in the sense that McDonald's Woolworth is just across the street. Train station and Ferry is not that far (1 miles) away. Still it's 1 hr from city center by public transportation. (30min with Uber) Hotel staff are friendly, breakfast is good, but the hotel itself is a bit dated and run down.

Dear remmib2019, Thank you for taking the time to share your feedback. I’m pleased to hear that you found our team friendly and enjoyed our breakfast. It’s also great to know that you found the nearby amenities convenient, with shops and transport options close by. I appreciate your honest comments regarding the condition of the hotel. While our location offers easy access to Western Sydney and surrounding areas, I understand that travel time to the CBD can be a consideration for some guests. Your feedback about the property needing updating is important to us, and it helps inform our ongoing maintenance and future improvement plans. Thank you again for your review. We truly value your insights and hope to welcome you back in the future. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.0/5

Ken R. Couples - Confirmed reviews ALL

No mention on website when booking of what was or wasn't available. NO dining, NO bar, NO breakfast (breakfast part was overheard from someone who had paid for it online & breakfast was unavailable). On check-in at the hotel I was advised the bar is open - it was NOT). Advertising at the lifts showed a happy hour every weekday - might be hard to achieve as the bar was CLOSED. Parking charge showed as $20/night on the website for the hotel, but a hand scrawled sign in the parking area showed $25 - a mere 25% INCREASE. When a place advertises the same service/goods at two different prices, the lower is the one to be paid - if any. While the room was good, it was very 'rough' where the sliding door had been put in (just plaster in the wall - not finished to a good standard & the pelmet for the door was certainly not straight. The stay was okay, but internal communication needs improving.

Customer review rating 5.0/5

Veena M. Families - Confirmed reviews ALL

Awesome experience staying and convenient location

Customer review rating 0.5/5

Dilbagh R. Families - Confirmed reviews ALL

We arrived on 01/Jan around 4pm and were very tired. Just went straight to bed for 3 hours. After working up to getting ready to go to restaurants. We realise that there is dust everywhere in the room. It was so much dust that dust was flying everywhere in the room and can be seen bed, table, tv, water jug etc. we thought the room was locked for long time and they will do cleaning next day when we go out for siteseans. Next day they just changed the bed sheets and towel but the room was still dirty and filthy full of dust. Our kids feels sick staying in that room. Never coming back to this hotel.

Dear Dilbagh R., Thank you for taking the time to share your experience. I am very sorry to hear that the cleanliness of your room fell short of the standard we strive to uphold. I have shared your feedback with our Executive Housekeeper to follow up with the attendant and supervisor who were responsible for your room at the time of your stay. We hope to have the opportunity to welcome you back for a much-improved future stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 4.0/5

Thanh D. P. Friends - Confirmed reviews ALL

Located in a super convenient location where right in front the hotel there are a bus stop, MC Donald, KFC & Woolworth. Additionally, there is a huge park along the river bank nearby. Its facilities are old; however, they are well maintained. The room met my needs with comfortable beds during my 7-day vacation. Negatives include neither toothbrush nor toothpaste provided; moreover, heap of fibre/dust comes out of covers of pillows & quilts. Last but not least, wall insulation was weak as guests’ talk was clearly heard that absolutely disturbed my rest after 10pm.

Dear Mr. P., Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed our convenient location, nearby amenities, and the park along the river, and that the room and beds were comfortable during your 7-day stay. We also appreciate you highlighting the areas where we can improve. We’re sorry for the inconvenience regarding the lack of toothbrush and toothpaste, however amenities are sent to the room upon request only. Your comments about dust from the pillow and quilt covers have been shared with our housekeeping team so they can address this more thoroughly. We also regret that noise insulation affected your rest, and we understand how important a quiet environment is, especially in the evenings. Your feedback is very valuable to us as we continue to improve our facilities and guest experience. We hope to have the opportunity to welcome you again and provide an even better stay next time. Best regards Phoebe Le Assistant Manager

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Other web-users rate our hotel

  • 524 reviews 8.6/10 Location
  • 1,101 reviews 5.3/10 Room
  • 809 reviews 7.4/10 Service
  • 21 reviews 5.1/10 WiFi
  • 544 reviews 3.8/10 Cleanliness
  • 470 reviews 5.7/10 Comfort
  • 284 reviews 3.2/10 Amenities
  • 238 reviews 6.4/10 Breakfast

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