Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,476 reviews

Hotel Mercure Wien City - Image 1
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Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINE BAR

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,476 reviews

Customer review rating 4.5/5

Jari J. Families - Confirmed reviews ALL

Can you make check up to aircondition in our room?

Dear Jari J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast and found our location convenient. Your request concerning the air conditioning in your room has been noted, and we appreciate your feedback. Best regards, Katharina Deyerizadeh Deputy General Manager Hotel Mercure Wien City

Customer review rating 4.5/5

Lee Y. L. Solo - Confirmed reviews ALL

Lucas is extremely helpful and professional. He is friendly and approachable.

Dear Lee Y. L., Thank you for your kind words regarding our friendly staff and the excellent location of our hotel. We are delighted to hear that Lucas made a positive impression during your stay. Your feedback is greatly appreciated. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

David J. Families - Confirmed reviews ALL

Service minded staff

Dear David J., Thank you for your positive feedback regarding our location and the service provided by our staff. We are delighted to hear that you had a pleasant experience at our hotel. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Danielle B. Families - Confirmed reviews ALL

Everything was fine, the hotel was located close to the city centre, the airport bus and public transport. We liked the breakfast, the smoothies that you can make yourself was a big hit. The only negative point: the beds are a bit hard.

Dear Danielle B., Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed our location, breakfast offerings, and cleanliness. Your comments about the bed firmness have been noted, and we appreciate your input as we strive to enhance guest comfort. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.5/5

Ashley T. Y. Families - Confirmed reviews ALL

The hotel is conveniently located - only a 15 minute walk to the centre of historic Vienna and close to the airport bus stop. The staff were all friendly and helpful. A few things in our room weren’t working but the staff arranged for them to be fixed straight away. Our room needed a bit of redecoration as the paintwork was damaged in several places but nothing that really affected our stay. There was plenty of choice for breakfast and the buffet items kept getting replenished. Would recommend this hotel.

Dear Ashley T. Y., Thank you for your kind feedback regarding your recent stay at Hotel Mercure Wien City. We are pleased to hear that you found our location convenient and enjoyed the friendly service provided by our staff. We appreciate your comments about the room's condition and will take them into consideration as we continually strive to enhance our guest experience. It is gratifying to know that the breakfast selection met your expectations. Thank you for recommending our hotel, and we look forward to welcoming you back in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Other web-users rate our hotel

  • 898 reviews 9.5/10 Location
  • 922 reviews 6.5/10 Room
  • 900 reviews 9/10 Service
  • 19 reviews 7.9/10 WiFi
  • 473 reviews 5.4/10 Comfort
  • 437 reviews 7.6/10 Cleanliness
  • 400 reviews 8/10 Breakfast
  • 170 reviews 8.8/10 Vibe

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