Novotel Miami Brickell 4 stars

Customer review rating (ALL Rating) 4.3/5 2,782 reviews

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Description

Hotel extras

  • Pet friendly hotel in Miami! Accepts dogs and cats up to 15 kg

  • Enjoy one of the best hotel pools in Miami, on the hotel's rooftop

  • Hotel in Miami near Cruise Port: 15 minutes away

  • Family hotel in Miami: accommodation for up to 4 people

  • 5,000 square feet of meeting space featuring breathtaking views, and natural light

Our accommodation(s)

Hotel location

Novotel Miami Brickell

1500 Southwest 1st Ave
33129 Miami
United States

GPS:25.75996, -80.19911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,782 reviews

Customer review rating 5.0/5

Hassan C. Couples - Confirmed reviews ALL

Everything went well. Staff was very helpful and friendly

Dear Hassan C., Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay and found our staff to be helpful and friendly. Your satisfaction is our priority, and we look forward to welcoming you back soon. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 5.0/5

Kenneth W. Couples - Confirmed reviews ALL

It was very relaxing and accommodating. Reception personnel went above and beyond to make sure our stay was very pleasant and memorable

Dear Kenneth W., Thank you for your wonderful feedback. We are delighted to hear that our reception team contributed to a relaxing and memorable stay. Your kind words will be shared with them, as they strive to provide exceptional service. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 3.5/5

Vanessa L. Couples - Confirmed reviews ALL

The receptionist's service was not good. She put us on the 2nd floor in a room facing the train tracks. We asked her to change our room and she refused.

Dear Vanessa L., Thank you for your feedback regarding your recent stay. I regret to hear about your experience with our receptionist and the room allocation. While we strive to accommodate guests' requests, certain policies may limit our flexibility on room changes. Your comments will be reviewed with our team. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 3.5/5

Jodi A. T. Couples - Confirmed reviews ALL

Mohammed was polite and the overall experience was great!

Dear Jodi A. T., Thank you for your feedback. We are delighted to hear that you enjoyed a comfortable and peaceful stay, and that Mohammed made a positive impression. Your comments will help us maintain our high standards of service. Best regards, Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Customer review rating 1.5/5

Alexa C. Families - Confirmed reviews ALL

We arrived at the hotel at 1 pm to see if early check-in was available, however, we were told that the early check-in wasn’t available and there was a waitlist. When we went to check in at 3 PM, we were told that the room was not ready and we needed to stick to that same waitlist. We received our keys around 3:30 PM. There was only one bath towel in the room when two individuals were listed on the reservation.

Dear Alexa C., Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience you encountered regarding the early check-in and the readiness of your room. Our standard check-in time is 3 PM, and while we strive to accommodate early requests, we cannot always guarantee availability. I also regret that the number of towels in your room did not meet expectations; our housekeeping team is usually attentive to such details. Your feedback is valuable, and I assure you that it will be reviewed with our team to improve our service. Waseem Janjua Director Of Guest Experience & Training Novotel Miami Brickell 1500 SW 1st Ave – 33129 Miami – United States novotelmiami.com Wa…

Other web-users rate our hotel

  • 1,301 reviews 8.8/10 Location
  • 1,772 reviews 7.2/10 Room
  • 1,819 reviews 7.8/10 Service
  • 27 reviews 3.3/10 WiFi
  • 890 reviews 7.9/10 Cleanliness
  • 590 reviews 7.5/10 Amenities
  • 482 reviews 8.7/10 Vibe
  • 433 reviews 7.2/10 Breakfast

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