Faena Hotel Miami Beach

TripAdvisor rating 4.5/5 2,650 reviews

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Faena Hotel Miami Beach - Image 1
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3201 Collins Avenue, 33140 MIAMI BEACH, United States

Description

Hotel extras

  • Forbes Five-Star luxury service exemplifying South American warmth of spirit

  • Voted #1 Hotel in Miami by Conde Nast Traveler 2020 Readers' Choice Awards

  • Tierra Santa Healing House with a holistic approach to wellbeing

  • Inspired by Europe's grand opera houses and Old Hollywood, the gilded Faena Theater showcases

  • Award-winning restaurants, Los Fuegos by Francis Mallmann and Pao by Paul Qui

Our accommodation(s)

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Hotel location

Faena Hotel Miami Beach

3201 Collins Avenue
33140 MIAMI BEACH
United States

GPS:25.807434, -80.123514

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  2,650 reviews

Certificate of excellence 2024

Wonderful!

TripAdvisor rating 5.0/5

Katya D TripAdvisor review

Service and staff are simply wonderful! Luis, the doorman is as helpful as can be and a lovely human to talk to:) Ariel, the house car driver was a pleasure to ride with, very safe and friendly ride, especially for crazy Miami Art Week ;) Thank you, Faena đź©·

Dear Katya D, Thank you for your lovely review! We’re thrilled to hear that you had such a wonderful experience with our staff. It’s especially heartwarming to hear your appreciation for Luis and Ariel. Their dedication to providing exceptional service truly enhances our guests' stays. We look forward to welcoming you back to Faena Miami Beach soon. Kind regards, Grace S. Marketing & Community Coordinator Faena Miami Beach

Stressful

TripAdvisor rating 2.0/5

DarlyPDG TripAdvisor review

The reservation was efficient. The place is beautiful but I couldn't take advantage of it because I spent the first 2 nights sorting out the problem of the money they were holding on my card. . I ended up receiving over $6,100 for a bill that was supposed to be $870 because I paid a deposit. They released funds and offered me a free upgrade, late check-out, credit to use at the hotel, but to be honest, I still haven't gotten over the shock when I saw the charges. Be careful, the ladies at the caberet bar will try to charge you too much. I chose this hotel because I saw all the good reviews but came away disappointed. I wanted to give 5 stars but was very disappointed to see another amount they were holding on my card when I returned to London. The venue and facilities are magnificent. It would have been helpful if the staff had been careful about what they were doing. I still haven't received ALL Limitless reward points. 2 glasses of wine, 3 small scallops and 3 small shrimp tacos cost me $172 but who cares, it's Faena. Well done to all the pool and beach staff, special thanks to Hassan. Thanks Tynsley for all the help. I don't think it's fair to leave so much alcohol in the room and force the guest to leave $250 per day on their card.

Luis the door man!

TripAdvisor rating 5.0/5

christopher g TripAdvisor review

If a doorman can take your experience from a 10 to a 20 out of 10 then stay at the Faena! Luis the VIP doorman at the front will take care of you like his life depends on it and will treat you like a royal with a family touch! This guy can teach the rest; and should be running the place!

Dear Christopher G, Thank you for sharing your experience. It’s wonderful to hear how much you appreciated Luis’ exceptional service. His warmth and dedication truly enhance our guests' experiences, and we’ll be sure to pass along your kind words. We look forward to welcoming you back to Faena Miami Beach. Kind regards, Grace S. Marketing & Community Coordinator Faena Miami Beach

Carmen a theatrical review is a feast for the senses for ages 20s-90s.

TripAdvisor rating 5.0/5

HMBNYC TripAdvisor review

I attended Carmen @ Faena Theatre with a fellow entertainment pro from NYC. The whole production was beautiful. Strong agile dancers & aerialists, lovely singers, powerful live musicians, gorgeous costumes & lighting were a feast for the senses.

Dear HMBNYC, Thank you for your feedback on Carmen. It’s great to hear that you and your guest enjoyed the vibrant performances and beautiful production elements. We hope to welcome you back for more memorable experiences at Faena Theater. Kind regards, Grace S. Marketing & Community Coordinator Faena Miami Beach

Less Than Impressive Stay

TripAdvisor rating 2.0/5

BrandonUK07 Families - TripAdvisor review

We stayed at the Faena Miami from 11/27 to 12/1/24, and unfortunately, our experience fell far short of expectations for a 5-star hotel. Pre-Arrival: Prior to our stay, we attempted to arrange several requests through the concierge, but communication was inconsistent and slow. It often took days to receive responses. For instance, when we asked for Thanksgiving dinner recommendations, the responses were vague and unhelpful. We also requested a rollaway bed before arrival, which was not provided upon check-in, requiring us to request it again. Service Issues: The service throughout our stay was mediocre at best, often frustratingly slow. Room service was disappointing—part of our order was forgotten, errors were made on other items, and the food quality was below average. Similarly, poolside and beachside service was extremely sluggish. The system of raising a flag to place an order is inefficient; I waited nearly an hour for an attendant to stop by. On another occasion, we waited over an hour for churros to be delivered poolside. Other Concerns: • One of the TVs in our room wasn’t working properly. • It was unclear if the hotel provided complimentary water in the room, so we had to go out and buy our own. • The hotel’s location, while scenic, is farther north on Miami Beach and less convenient for accessing the South Beach spots we enjoy. • When it rained, we tried to dine at the poolside restaurant but were told by the hostess that we needed a reservation, and seating (inside or outside) couldn’t be guaranteed. There was no timeline for when we’d be seated, despite being hotel guests. Also, the pool closed early for a private party the Saturday we were there. Overall Impression: We expect much more from a 5-star property. The service, food quality, and overall experience at the Faena Miami were among the poorest we’ve had in Miami. This stay was disappointing, and we won’t be returning.

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.