Pullman Miami Airport Hotel 4 stars

Everything fine, except not sure what's going on with taxi ordering service by reception staff! I asked for a taxi and specifically asked if there was a taxi rank at the hotel. I was told no so a taxi was ordered which was supposed to take 10 mins to arrive. After 25 mins no taxi had arrived, but a yellow taxi had been waiting in the car park all this time. I eventually went to the yellow taxi and asked if it was for hire and was told yes and that a yellow taxi or two was almost invariably availably from the car park at most times. Yellow taxi driver suggested there might be some form of preference given to other taxi operators!

Excellent as always due to an excellent staff and a well managed and maintained hotel.

Great place to stay, beautiful pool and great staff.

Every hotel employee I encountered was very friendly. My only complaint is I get claustrophobic in rooms where I can't open a window. I would not stay in this hotel again for that reason.

Had to upgrade to jr suite because there were no early checkin rooms. I paid an extra $50 and the room's ac didn't work. Hot as heck.

Rude shuttle driver. Slow and inefficient check in (why bother offering online check in if it doesn’t speed things up). Inattentive and slow bar tender. Pleasant staff at dinner but flavourless food which led in turn led to overnight food poisoning. No towels in room which left me cold and wet after a shower waiting for towels. I didn’t risk breakfast and got away from the hotel as quick as possible. It’s fallen a long long way from when it was a Sofitel.

Need to have more restaurants ( at all times ) and also snack machine . Staff were fantastic. Had to call twice to come and check TV and at the end had to switch rooms 30 minutes before an event.

Always enjoy our stay here. Very convenient for the airport pre and post a cruise. Lovely relaxing pool area, nice lounge and good bar area. Rooms are extremely clean and well proportioned and maintained. All the staff are very pleasant and helpful.

While the staff was friendly and responsive I feel the rooms are tired. The desk chair in my room (828) desperately needs to be replaced. It's very worn. The bathrooms were nice however. I also think there should be an extra blanket in the closet.

the property is in desperate need of a refresh; from the hotel entrance and all the way through the rooms. I would prioritize those areas first. The mattresses are the worst I have seen in a very long time and the ill-fitting linens are quite unappealing. I would challenge any of your leadership team to stay in one of your basic rooms and feel proud of the product you are offering. (Sorry I don't have more positivity to share!)

It is a great hotel... BUT...The woman working at the bar area Saturday afternoon was very very rude and unprofessional..

Staff very nice and friendly. Yet the hotel room was old, run down and in need of repair. The desk chair was worn out & ripped, the toilet flushed all night, the bed mattress was lumpy, the vanity mirror was broken and rattled, the rug looked dirty and faded.

The brand PULLMAN is one of the top brands of Accord Hotels. My experience at the PULLMAN Miami did not live to that expectation and image.

Overall it was good, however I always stayed at your hotel at least 3 times per year, and always happy but this time the bathroom was not working properly. Sink, toilet or bathtub. Also the person the help me register in was very rude, rush me through questions, I never paid for parking while staying there, she charged me and I try to explained but did not give me a chance to explain. Must of been a new person because I never seen her before. Thank you

Fast and friendly check in. Room large enough. Beautiful view from the 14th floor.