Pullman Miami Airport 4 stars

Dear Mr. C., Thank you for sharing your experience. We're glad to hear that you found our location convenient for airport access and that our shuttle service suited your travel needs. It's also great to know you enjoyed a good dinner at our bar, especially with the restaurant being closed. We strive to provide tasty and satisfying dining options for our guests, regardless of the time or circumstances. We appreciate your feedback and look forward to the opportunity to serve you again in the future. Warm regards, Andree Lopez Front Office Supervisor

Dear Mr. A., Thank you so much for your feedback. We are thrilled to hear that you had an excellent stay with us and are extremely satisfied. Our team works hard to provide a welcoming and comfortable environment, and it's rewarding to know we've achieved this for you. We look forward to welcoming you back to Pullman Miami Airport in the future and hope to continue providing you with exceptional service and an enjoyable experience. Best regards, Andree Lopez Front Office Supervisor

Dear Ms. P., Thank you for choosing our hotel for your pre-cruise stay. We're delighted to hear that you found our location convenient and that our hospitality met your needs. It's our goal to provide a comfortable and accommodating experience for all our guests, especially when they're preparing for a special trip like a cruise. We appreciate your kind words and are pleased that we could contribute positively to your travel experience. Should your travels bring you back to the area, we would love to welcome you again. Warm regards, Andree Lopez Front Office Supervisor

Dear Ms. P., I am deeply sorry to hear about the issues you experienced during your stay with us. The conditions you describe in your room, including the unpleasant odors and the problems with water drainage, are concerning and certainly not up to our usual standards. I apologize for the discomfort and inconvenience this caused. Additionally, I regret to hear that you found our kitchen staff unhelpful. This is not the level of service we strive to provide, and I assure you that we will address this with our team to ensure our guests receive the attentive and supportive service they deserve. On a positive note, I am glad to hear that our maintenance and front desk teams were helpful. We will share your kind words with them as they continue to work hard to assist our guests. Please rest assured that your feedback is being taken very seriously, and we will use it to make immediate improvements. We value your patronage and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Andree Lopez Front Office Supervisor

Dear Mr. V., I am truly sorry to hear about the series of issues you encountered during your stay with us. Your experience is far from the level of comfort and convenience we strive to provide our guests. This is certainly not the standard we aim to uphold. I also regret to hear about the challenges with the difficulty you faced with the hotel gates. These operational issues are unacceptable, and I assure you that we will review and address them immediately to prevent such occurrences in the future. Your feedback regarding compensation is noted, and I understand your disappointment. I would appreciate the opportunity to discuss this matter further with you. Please feel free to contact me directly, so we can work towards a resolution that more appropriately reflects the inconveniences you experienced. We value your patronage and hope to have the opportunity to restore your confidence in our hotel. Sincerely, Andree Lopez Front Office Supervisor