Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 1,839 reviews

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5800 Waterford District Drive, 33126 Miami, United States

Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Telephone
Fax +1 305-262-9049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,839 reviews

TripAdvisor Rating  3.9/5  5,057 reviews

Certificate of excellence 2024

Customer review rating 1.0/5

Abel A. Couples - Confirmed reviews ALL

My wife and selected this Pullman hotel not only for the location but for the stars and good appearance on the web .. it did not matter it was more expensive than others.. well unfortunately for us … it was a bad really bad experience… at a glance the room was like any other room nice but not very clean.. the bathroom floor was sticky… no soap for washing the hands… and incredibly not hot water at all in the shower… the water mixer on the wall was broken and did not work so cold water it was…. But nobody cared .. I misled called many times for assistance and NO answer … well in the bed they improvise a mattress cover horizontally it was so tiny that the elastic band was annoying on the back and covered only a third of the total… the blackouts were broken and hosing down so there were lights filtering from the outside to the room ….the pillows were so old that the material inside was already a bunch of hardened bubbles that hurt neck and face that trying to sleep was a nightmare, and finally the mattress old as well that U could feel the deteriorated cushioning on your back hips on an unconfortable way…. No inventions just as happened..!

Customer review rating 4.5/5

Jill T. Couples - Confirmed reviews ALL

I felt seen and heard at your hotel! Not only is the location perfect, but it is also beautiful. Especially with the lovely holiday decorations! My boyfriend and I ended up staying for 2 nights as our return flight was canceled, and the front desk staff was kind, understanding, and accommodating. Thank you for a fabulous stay!

Dear Jill T., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Customer review rating 2.5/5

William P. Friends - Confirmed reviews ALL

...received a notifcation that my flight was delayed, so I called down to the front desk and asked for a late check-out. Javier told me 'No. I'm sorry. The hotel is fully committed and we cannot grant any late check-outs (I am a Platinum Accor member, btw). I said 'Fine, thank you.' and then I went and looked online to see if the hotel was actually fully committed. It was not. There were PLENTY of available rooms. So I booked the same room I had and stayed a little longer before my flight. That said, Javier still lied to me and I think that's a really bad customer experience.

Customer review rating 4.5/5

Denise N. Families - Confirmed reviews ALL

we used the room for our young grandchildren so they could be comfortable waiting for their late evening flight. The pool was nice for the older grands. Did not see a restroom near the pool, so we had to come in with our suits near the restroom to use the bathroom. Also had to ask for towels

Dear Denise N., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Customer review rating 2.0/5

Samantha M. Couples - Confirmed reviews ALL

A thoroughly dissatisfactory experience for this brand. We chose to book the hotel for a day room awaiting an evening flight to the UK. As a platinum member of the Accor group, I am used to Pullman being a reliable and comfortable brand to use for business travel; the hotel is depressing, Poorly staffed, with zero service from the front desk, no one available or offering to assist with luggage and a poor attitude. The room was absolutely uninspiring; a lumpy bed and pillows, no seating, a poorly kept bathroom (the toilet seat coming off) and an irritating constant background hum in spite of us turning the air-conditioning unit off. We had breakfast at the hotel; the breakfast buffet was lacklustre and the choice poor, although the service was the best we had in the hotel, which does not say much. I will not go back.

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Other web-users rate our hotel

  • 1,284 reviews 8.3/10 Location
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  • 42 reviews 5.3/10 WiFi
  • 950 reviews 4.3/10 Comfort
  • 921 reviews 4/10 Cleanliness
  • 700 reviews 4.4/10 Vibe
  • 608 reviews 5.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.