Pullman Miami Airport Hotel 4 stars

Excellent experience! Thank you to Kia at the desk for checking me into the perfect room. Carlos and Francesca at the bar for always recognizing and acknowledging me with a warm welcome. Of course, Winnie for making a special effort to greet me and help with my accommodations and booking. My favorite place to stay when I visit miami.

Quiet for being so close to airport. Ate lunch and breakfast in bar/restaurant, both had good food and drinks.

The is in very good location, regarding the rooms, I was offered an upgrade but it turns out to be a complete disappointment... the room that gave us was bad maintain as an example the air conditioning was not working, some of the furniture were worn and ripped... regarding the upgrade, the “lake view” was a partial view of the lake between two buildings and at the end even the hotel staff admitted so call upgrade was not really appropriate... the house keeping staff was not really cleaning the rooms and bathrooms leaving pieces of soap, dirty towels, not replacing the or not providing enough towel for both of us, empty bottles of shampoo, body wash and body cream, I really think that the price payed for the quality you received is no adequate

The is in very good location, regarding the rooms, I was offered an upgrade but it turns out to be a complete disappointment... the room that gave us was bad maintain as an example the air conditioning was not working, some of the furniture were worn and ripped... regarding the upgrade, the “lake view” was a partial view of the lake between two buildings and at the end even the hotel staff admitted so call upgrade was not really appropriate... the house keeping staff was not really cleaning the rooms and bathrooms leaving pieces of soap, dirty towels, not replacing the or not providing enough towel for both of us, empty bottles of shampoo, body wash and body cream, I really think that the price payed for the quality you received is no adequate.

A great stay. It was our first time at your hotel. The rooms were well laid out and comfortable. In-room instructions were clear on accessing the services. The hotel is conveniently located close to shopping centers.

My only complain is that I received an invoice higher than I expected as I have not received an itemised account. My account I have is less that what has been deducted from my VISA card. Please email this account to me as reception person when I checked out assured me that the total bill as to what I have is US$211.49 and assured me that any additional cost is on her and was complimentary. Thank you. Chris B. +6…

V good hotel, clean comfortable room. Enjoyable meal (dinner). However, the phone recorded instructions to find the hotel shuttle pick-up point were vague and inaccurate / imprecise. Hotel staff appeared not to know when phoned. (Airport staff exceedingly UNhelpful). Please …….. MUCH clearer precise instructions, and if possible, better and easier to find and read signs (yes, I do have better than 20/20 vision!)

Friendly helpful staff. Accommodating tv did not work in my room

Satisfied with my stay at Pullman in Europe but Pullman Miami was a disappointment. Pullman Miami should not be rated as a 4 star...especially the guest rooms. Many of the furnitures were torned off or broken. Furthermore, check in staff didn't give necessary information to us (about parking validation and the breakfast) The only pro was the quality of breakfast.

Excellent service. Friendly staff.

From the moment we arrived our stay was dissatisfying. The desk staff came across as indifferent and were of no help when asked about things to do in the area. Our room was hot and the air conditioning made almost no difference all night long. All of the pillows were the same, hard and huge. These are just a few examples of a bad stay. Thankfully, we were able to venture out on our own and salvage a nice evening.

The stay at the hotel was great The staff was really helpful in all area. I would love to come again or stay again at any Pullman hotels Thank you for the Services at the restaurant n bar

I had to call hotel 6 times before getting the reservation completely set in stone. First 3 times I called, it was a Saturday and the operator kept transferring me to reservations. Finally on the third time I asked her politely not to transfer me because no one in reservations is answering. She said oh yeah that's because you'll have to call back after 8am on Monday when someone is here. I asked if she could take my reservation, and she said no. I called back on the next Monday and spoke with I believe Zach (??) I asked if I could make a reservation and he was able to help me, however the room rate had jumped nearly $40 over the weekend. I asked if he could honor the rate I had seen on Saturday and he said unfortunately not since it is based on availability and goes up. I said ok, could he send me a CC authorization form so that I could pay for the room and he said absolutely. Two more days go by, still no form sent to my email. I called back, got him again and he said he would resend it. Another day goes by still nothing. Finally I called in and demanded to speak with a manager, Wendy helped me get CC auth form and I sent it back to them.

Very comfortable and delightful stay

Everything was great all but one thing there was no heaters in the room