Pullman Miami Airport 4 stars

We had flight trouble coming into Miami and were delay getting there. They were very accommodating. We were going on a cruise and they have a shuttle that goes to the port. We will definitely stay here again. Breakfast is worth adding on.

We booked to stay in Pullman for 1 night between flights. My husband, preschooler and I landed at Miami airport and called Pullman to ask about the shuttle schedule. A lady at front desk answered, asked for my name and said "Expedia" changed our reservation, there was no room for us, and "Expedia" should have emailed. Well we didn't book via Expedia, which I tell the lady, and she repeated that our reservation isn't at Pullman. It's late in the evening and my tired preschooler is getting fussy. I received no emails nor calls about a change of reservation so I call Hotwire who we booked through, and they get in touch with Pullman management. Pullman tells Hotwire that due to a "maintenance issue" they moved a bunch of prepaid guests, including us, to another hotel. So the the story from front desk about "Expedia" changing the reservation was complete bs. What kind of front desk training is this? They had a "maintenance issue" that they knew about early in the day and they tried to pass it off as the booking company's fault. Pullman management tells Hotwire is that they'll send us to a comparable hotel because their "maintenance" issue meant there were no more rooms at Pullman. But get this...we have to go to Pullman 1st rather than straight to the alternate hotel so they can give us a voucher! More inconvenience and bs. We get to Pullman, they give us a voucher, and we go to the other hotel. Of course, this was even more bs...in the alternate hotel, the room was very worn and smelly. Tired from our journey, with an even more tired pre-schooler, we resentfully stayed for the night and headed back to the airport the next morning. This is the worst experience I've had with a hotel, and having worked in the hospitality industry at a management level, I've stayed in countless. We didn't even end up staying where we booked and paid for. We had a 2nd reservation at Pullman already booked in advance, so I called a few times to make sure the fiasco we experienced wasn't going to happen again. We actually stayed at Pullman this time and I will say that they should put as much effort into maintaining and updating their rooms as much as the public spaces. The public spaces in the hotel (lobby, pool, etc.) are much nicer and better maintained than the interior of the hotel rooms. Lipstick on a pig?

Very nice hotel and friendly staff. I would stay here again. My room had a nice view of the Blue Lagoon. The restaurant/ Bar area is also very nice. Very easy to get to from the MIA airport. Thank you.

The hotel lobby and beyond is beautiful. Within the room I was pretty unimpressed by the sizing of a double room. The tv glitched all night and turned on by itself in the morning. The bathroom didn't ventilate, and there wasn't even an ice bucket to get ice.

We had a great time , rooms and beds are great . The staff were so helpful and very nice.