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Pullman Miami Airport Hotel 4 stars

TripAdvisor rating 4.0/5 4,566 reviews
Pullman Miami Airport
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+ 24 Services
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Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-11.30pm

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Terms and Conditions - A $25 fee applies per pet per day max 30lbs/15kgs.Paying
  • 100% non-smoking hotel
  • Air conditioned
  • MIAMI INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Miami Airport

5800 Blue Lagoon Drive
33126
miami
united states

Tel: +13052644888

Fax: (+1)3052629049

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    FORT LAUDERDALE At 80km / 50 miles

  • By plane

    MIAMI INTL At 4.02km / 2.5 miles - Shuttle free

  • By car

    DOLPHIN EXPRESS 836 At 0.5km / 0.31 miles

  • By car

    FLORIDA TURNPIKE At 6km / 3.75 miles

  • By car

    INTERSTATE 95 At 8.05km / 5 miles

  • By train

    MIAMI TRI RAIL At 6.44km / 4 miles

GPS :25.783074, -80.293563

Our accommodations

Our 281 Miami rooms and suites feature tranquil views of the Blue Lagoon or sparkling vistas of the Miami skylines. The Pullman Miami Airport rooms are awash in soothing neutral hues with pops of lavender and stylishly appointed to highlight the best of the Pullman experience with modern furnishings.

Superior Room, one King-size bed, City View

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

Deluxe Room, one King-size bed, Premium View -Lagoon side or top floor

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

Superior Room, two full-size beds, City View

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

Deluxe Room, two full-size beds, Premium View - Lagoon side or top floor

  • Max. number of persons: 4
  • Area: From 30m²
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

ADA Superior Room, one King-size bed, City View

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

Superior Suite, one King-size bed, separate living area

  • Max. number of persons: 3
  • Area: From 46m²
  • Views: Lagoon view, City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

Presidential Suite, one King-size bed, Living Room, Premium View - Lagoon side or top floor

  • Max. number of persons: 3
  • Views: City side, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

Our restaurants and bars

Tavolo

Type of cuisine: Mediterranean

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients. Enjoy breakfast from 6am to 11.30 am. Lunch Monday through Friday from 12pm to 2pm and open for dinner 7 days a week from 6pm to 11pm.

Lunch

12:00 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Le Bar offers high-end drinks that will initiate outsiders to the true Miami cocktail classics! With creative happy hour specials Monday-Friday, it's a resting place from the noise and traffic. Consider it a drink lover's calm in the center of the storm

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 575 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 380 people

Find out more

Our guest reviews for
Pullman Miami Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,657 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,566 reviews

Overnight stay

Customer review rating 4.1/5

Cintz52 Couples - 20/01/2020 Confirmed reviews ALL

Member booking . Standard room . No tea facilities in room but 2 small waters given. Bathtub with shower over small towels for adults supplied. Difficult to connect Wi-fi required 3 visits to reception no room number login . Main disappointment was at breakfast only cold plates supplied for buffet / continental hot food results in cold toast cold eggs etc. Asked for a warm plate told by manager not supplied! Good prompt shuttle back to the airport.

Dear Ms. T., Thank you for taking the time to share your detailed experience with us and truly value your gift of feedback. We will most definitely look into the wifi challenge to see if there may have been an issue with the port nearby your room. I have also shared your comments with our Food & Beverage Manager to further look into the inconvenience you experienced during breakfast as this is not typical. Once again, your feedback is very much appreciated and we hope to be able to welcome you back for a more enjoyable stay. Sincerely, Winnie Tseng-Leon Director of Rooms

Good

Customer review rating 4.1/5

Anonymous Families - 20/01/2020 Confirmed reviews ALL

Although our stay was brief, I do have a couple comments about our stay in room 1053. On the second day, v shower on/off handle came off in my hand. The hair dryer died after a minute of use. Engineer made temporary fix to handle and replaced hair dryer. No tea bags or hot water available at lobby a.m. coffee bar or in our room. Room keys worked intermittantly, had to get new keys twice.

About What You'd Expect

Customer review rating 4.1/5

A.m. Business - 20/01/2020 Confirmed reviews ALL

It's a little bit dated and overpriced, I'm guessing due to the convenient location. The restaurant is not great, and far more expensive than even the convenience warrants for the mediocre food. Staff are hit-or-miss. There's a column in the middle of the reception desk that prevents you from seeing one of the stations, and at check-in the person there waited until there was a line to speak up and let us know she could help as well, that happened another time when I had a question as well. Not well thought out from a management perspective. Restaurant staff were also unhelpful and dismissive. Cleaning staff and room service were very friendly and polite though, and the woman working reception at my check out was on top of things. In summary, you're not staying here because you want a high-end experience, so don't expect it. It's decent for what it is though.

Average

TripAdvisor rating 4.0/5

tobyt629 Couples - 20/01/2020 TripAdvisor review

We checked i with no issue. After going out for a while and returning to the room we were soon interrupted by another guest entering our room, he has also checked into our room. he was very embarrassed. The manager did a good job of straightening things out and he compensated the other guest. A few minutes later the manager called the room to offer us compensation, taking care of the two drinks we had earlier and offering to take care of our breakfast in the morning. I told him that that wasn't necessary but he took care of the drinks anyway, thanks. Breakfast service was very slow and we had to flag down servers a couple of times just to get coffee. First coffee was french press and excellent; refill coffees were not the same, they tasted like the came out of a large urn and burnt. The service and coffee the 2nd day was not great either; I think they expect most guest to just go to the buffet. The eggs benedict with smoked salmon was very good. Fresh squeezed OJ was great. Regarding the room, worst bed I can remember sleeping on, cheap hotels have better mattresses. TP was like newsprint, horrible.

Dear Toby, Thank you for leaving your comments on your recent visit, and we value your constructive input. We apologize for the room mix-up, and your frustration in this situation is understandable. In addition, we will take your other comments into consideration as we look for ways to improve our service. Once again, thank you for sharing your comments, and we hope to be able to serve you again in the future so that we can show you a better experience. Best Regards, Dan McDermott General Manager

Not as good as it used to be

TripAdvisor rating 4.0/5

Liz K Couples - 19/01/2020 TripAdvisor review

We have been staying at the Pullman , previously the Sofitel, for many years and have seen the standards drop. Housekeeping is sloppy....beds badly made and bedskirts all askew. Probably in line with the Pullman brand there are less toiletries etc. in the room....although we regularly stay at the Pullman in Paris CDG airport and they are keeping to a higher brand standard. The restaurant staff are friendly but once again the menu has been oaired down and the niceties such as flowers on the tables etc. are no longer present. We continue to stay as the location suits our travel arrangements and we are Aclub members.

Dear Liz, Thank you so much for your thoughtful and helpful review. Although you appreciated our friendly staff, we deeply regret the concerns you mentioned regarding certain aspects of your stay. We'll be speaking with our housekeeping team immediately to ensure we're more diligent in the future. We truly value your business and look forward to providing you with the quality that you formerly experienced with us. Best Regards, Dan McDermott General Manager

Average hotel

Customer review rating 4.1/5

Trevor J. Couples - 18/01/2020 Confirmed reviews ALL

There was no one to help with our luggage and the front desk was pretty useless. Room was fine and we ate in the restaurant and that was ok but drinks were very pricey.

Pros and Cons - 3 star experience

Customer review rating 4.1/5

User 1. Business - 17/01/2020 Confirmed reviews ALL

There were pros and cons to my stay. The pool and the comfort of the bed were great. However, the food and beverage selection and quality, the room quality, and the cleanliness of the hotel made it feel like a 3 star at best.

the overall impression was of an old place

Customer review rating 4.1/5

Luca F. N. Families - 15/01/2020 Confirmed reviews ALL

rooms were small and outdated with little or no amenities, elevators were crowded and slow, parking had to be paid a lot each time we drive in or out; it looks as the place works for tour groups which are crowding up the lobby, but it cannot keep up with competition of new hotels in the area

Dear Luca Z., Thank you for taking the time to share your experience with us. I am disappointed to here that you did not enjoy your stay but can assure you that we are definitely looking into renovations in the near future to improve the overall amenities and offerings of the hotel. Although it will take some time, we hope to be able to welcome you back for a more enjoyable stay and thank you for your gift of feedback. Sincerely, Winnie Tseng-Leon Director of Rooms

Average. Any hotel can give the same service. No special.

Customer review rating 4.1/5

T4 Families - 14/01/2020 Confirmed reviews ALL

The reception lady (bleached blonde) lied to me and gave only half of welcome drink ticket. I have 4 people but she only give me 2 even I have platinum grade. Accor web says I can get ticket for all my member. No lights on floor aisle which I stayed.

Nice staying

TripAdvisor rating 4.0/5

Ezequieldantas Family - 14/01/2020 TripAdvisor review

Very nice hotel, but the management should supervise the staff that works in the front desk.Some of them are very rude..... The guests are the reason to keep the hotel busy, so they should be well treated. And the beds are very small for a couple.....

Dear Ezequiel, Thank you for finding the time to let us know the details about your recent visit. It's lovely to hear that our well-appointed accommodations made a positive impression on you. However, it is unfortunate that we weren't able to fully live up to your expectations despite your high rating. We will speak with our team to ensure that the highest quality of guest service is provided and consistently delivered. We look forward to making it up to you should your travels bring you back our way. Best Regards, Dan McDermott General Manager

Thank you

TripAdvisor rating 4.0/5

RyanD1987234 Business - 14/01/2020 TripAdvisor review

Excellent experience! Thank you to Kia at the desk for checking me into the perfect room. Carlos and Francesca at the bar for always recognizing and acknowledging me with a warm welcome. Of course, Winnie for making a special effort to greet me and help with my accommodations and booking. My favorite place to stay when I visit miami.

Dear Ryan, Thank you for leaving your comments on your recent visit with us. We love to receive comments recognizing our individual staff members, and we will gladly pass your compliments along to Carlos, Francesca, Kia, and Winnie. It was a pleasure serving you, and we would love to see you again soon Yours in hospitality, Dan McDermott General Manager

Good

Customer review rating 4.1/5

Brett Couples - 12/01/2020 Confirmed reviews ALL

Quiet for being so close to airport. Ate lunch and breakfast in bar/restaurant, both had good food and drinks.

Poor quality hotel

Customer review rating 4.1/5

Jose R. Couples - 11/01/2020 Confirmed reviews ALL

The is in very good location, regarding the rooms, I was offered an upgrade but it turns out to be a complete disappointment... the room that gave us was bad maintain as an example the air conditioning was not working, some of the furniture were worn and ripped... regarding the upgrade, the “lake view” was a partial view of the lake between two buildings and at the end even the hotel staff admitted so call upgrade was not really appropriate... the house keeping staff was not really cleaning the rooms and bathrooms leaving pieces of soap, dirty towels, not replacing the or not providing enough towel for both of us, empty bottles of shampoo, body wash and body cream, I really think that the price payed for the quality you received is no adequate

Good location

TripAdvisor rating 4.0/5

Zurdo R Couples - 11/01/2020 TripAdvisor review

The is in very good location, regarding the rooms, I was offered an upgrade but it turns out to be a complete disappointment... the room that gave us was bad maintain as an example the air conditioning was not working, some of the furniture were worn and ripped... regarding the upgrade, the “lake view” was a partial view of the lake between two buildings and at the end even the hotel staff admitted so call upgrade was not really appropriate... the house keeping staff was not really cleaning the rooms and bathrooms leaving pieces of soap, dirty towels, not replacing the or not providing enough towel for both of us, empty bottles of shampoo, body wash and body cream, I really think that the price payed for the quality you received is no adequate.

Dear Zurdo, The issues you raise are important to us. While we're glad our location worked well for your trip, we apologize for any disappointment with the room conditions as well as for any concerns about cleanliness. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again in the future. Best Regards, Dan McDermott General Manager

Great

Customer review rating 4.1/5

Ikechi G. Families - 10/01/2020 Confirmed reviews ALL

A great stay. It was our first time at your hotel. The rooms were well laid out and comfortable. In-room instructions were clear on accessing the services. The hotel is conveniently located close to shopping centers.

I'm a Mate1 mobile user

Customer review rating 4.1/5

Chris B. Couples - 09/01/2020 Confirmed reviews ALL

My only complain is that I received an invoice higher than I expected as I have not received an itemised account. My account I have is less that what has been deducted from my VISA card. Please email this account to me as reception person when I checked out assured me that the total bill as to what I have is US$211.49 and assured me that any additional cost is on her and was complimentary. Thank you. Chris B. +6…

V Good Hotel, Bad directions

Customer review rating 4.1/5

Paul Couples - 08/01/2020 Confirmed reviews ALL

V good hotel, clean comfortable room. Enjoyable meal (dinner). However, the phone recorded instructions to find the hotel shuttle pick-up point were vague and inaccurate / imprecise. Hotel staff appeared not to know when phoned. (Airport staff exceedingly UNhelpful). Please …….. MUCH clearer precise instructions, and if possible, better and easier to find and read signs (yes, I do have better than 20/20 vision!)

Good facilities

Customer review rating 4.1/5

Glenda Families - 07/01/2020 Confirmed reviews ALL

Friendly helpful staff. Accommodating tv did not work in my room

Disappointment

Customer review rating 4.1/5

Yj Families - 06/01/2020 Confirmed reviews ALL

Satisfied with my stay at Pullman in Europe but Pullman Miami was a disappointment. Pullman Miami should not be rated as a 4 star...especially the guest rooms. Many of the furnitures were torned off or broken. Furthermore, check in staff didn't give necessary information to us (about parking validation and the breakfast) The only pro was the quality of breakfast.

Dear Hankook J., Thank you very much for taking the time to share your comments regarding your stay at the Pullman Miami Airport. We apologize for the inconveniences you experienced throughout your stay with the condition and state of the room. We strive to always offer exceptional service and it seems this time we might have fell short. Rest assured that we will share your experience with our team and discuss how we can address the problem in order to prevent any future occurrences. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Jaime Jimenez.

Excellent

Customer review rating 4.1/5

Marjorie B. Families - 05/01/2020 Confirmed reviews ALL

Excellent service. Friendly staff.

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