Pullman Miami Airport Hotel 4 stars

The hotel was excellent - clean and comfortable - the one issue that prevents me from giving it a higher score is not having any fans available. Due to the location (near the airport) there was a fair amount of noise which made it somewhat difficult to sleep. I called and asked for a fan to add some white noise and was told they don't provide these. Due to this, I slept poorly, despite the comfortable bed.

Excellent hotel to spend the day between disembarking from a cruise and an overnight flight home from Miami. The hotel is clean and comfortable, food ordered through room service was very good and free shuttle to the airport is so convenient. Will definitely book again for the same purpose.

It was fine but could have been better. Pool area and common areas were nice, reception was efficient.

Room was dirty, pulled back the sheets to see hair on the pillows. Absolutely disgusting.

good service, facilities and confort

The room was good just the lounge chair was a bit worn but the view was immaculate. Service in the bar discouraged persons from eating there by stating it’s only his one working, the restaurant service was not engaging and the waitress service was rushed and very mute...we had to wait over 45 mins for a table and no one even apologized for the wait. The manager actually came and had to deliver food since it was taking so long. The breakfast waiter was amazing and accommodating since we wanted our breakfast to go.the server at the coffee bar by the lobby was horrible and rude when we asked for a fork to go and told me she could not give me a fork and I would need to go back by restaurant to get one. Both shuttle drivers were amazing

Great choice of hotel for day room from 9-5pm as our flight did not depart until after 9pm, staff friendly and we were allocated a quiet room on 11th floor perfect corner view of the runway and miami, wished I was staying longer

Waited for the courtesy bus should be on the hour and half hour, not good at time keeping, waited at least 20 mins longer each trip. Room comfortable with everything you need except a room safe. Would stay again

ok

Comfortable room, friendly staff and service. Good food!

The hotel was old, dirty, terrible restaurant out of the 1960s, worst breakfast ever (and it's not diff to do a simple good breakfast), dirty rooms, carpets in rooms where very dirty. The hotel reception where very slow. All in all you are better closing it and renovate fully and retrain your staff. Thanks for a terrible start to my family holiday.

Breakfast staff was wonderful as well as the doorman! Conference rooms were so cold. Not all elevators were working and waited sometimes 5 min or more to get on one. I never use stairs so much. The one of bartenders (guy) was never behind the bar. Rooms were great. I check in prior arrival, but upon arrival had to stand online to check in again... not sure why I did online then. I also asked for a high floor and they put on the 3rd floor, where people that came in with me stayed on higher floor with the exactly same type of reservation. Cleaning team was fantastic.

Bathroom floor has so much pubic hair that the tile almost looked like carpet. The toggle on tub to switch from bath to shower was stuck and could not be raised without pliers. The desk chair had vinal holes and peeling, there were coffee stains on the wall/baseboard near coffee table. The lounger was so old that the cushions were nonexistent and when i sat on it i felt the wood frame. The bed was so old that it felt like marsh-mellow. The Cuban sandwich I had was worst sandwich of any kind in my entire life. I spend 70 nights a year in hotels around the world and your hotel is the worst I have ever been in by a wide margin!!!

Received texts stating checked in successfully, key ready and to go to concierge to collect it. Yet no concierge available and reception took 5 minutes to complete check in on PC when already checked in on line. No meet and greet at the door and no porters to assist with luggage. In the room requested more coffee but only enough for one cup. No fresh milk, no tea, no mini bar, lighting in bedroom poor and only one robe. In the bar area only one member of staff so service was slow and dirty glasses, dishes etc were not cleared away giving a poor impression. The service and food quality in the restaurant in the evening was good but the ambiance could be improved with dimmer lighting, a candle & flower on the table. Breakfast however was average with slow service and the hot food was cold. On check out I was asked if I would like a receipt and was informed it would be emailed but not given the opportunity to check it was correct. The overall impression is that service needs to be improved with little touches which make a big difference

Room was not well clean and ants on the floor