Mercure Makassar Nexa Pettarani 4 stars

Customer review rating (ALL Rating) 4.7/5 753 reviews

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Mercure Makassar Nexa Pettarani - Image 1
Mercure Makassar Nexa Pettarani - Image 2
Mercure Makassar Nexa Pettarani - Image 3
Mercure Makassar Nexa Pettarani - Image 4
Jl A P Pettarani No 4, Gunung Sari, Rappocini, 90222 MAKASSAR, Indonesia

Description

Hotel extras

  • Features 174 elegantly designed rooms.

  • Close proximity to the famous Masjid Apung, Masjid Kubah 99 and iconic Losari Beach.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Ballroom ready to welcome 500 people.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 Single Beds

Photo out of - Superior Room with 2 Single Beds

Enjoy the many facilities in our 24 m² Superior room with twin beds, working desk, safe deposit box, 42" LED TV, mini fridge, hair dryer and standard bathroom amenities.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 24 m² / 258 sq ft
See availabilities

Relax in one of our 28 m² Deluxe room with king size bed, spacious working desk, safe deposit box, 42" LED TV, sofa, complimentary Minibar, hair dryer and bathroom amenities.

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Relax in one of our 28 m² Deluxe room with twin beds, spacious working desk, safe deposit box, 42" LED TV, complimentary Minibar, hair dryer and bathroom amenities.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A stylish 33 m² room, our Junior Suite rooms are refined spaces on warmth evoke through elegant furnishing, modern amenities, large working desk with high speed internet, 42" LED television, mini fridge and safe deposit box.

Max. number of persons
2
Area
From 33 m² / 355 sq ft

Bedding

King size bed(s) x1

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Microwave
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Treat yourself in our 52 m² Executive Suite with living room, kichen set, working desk, safe deposit box, 42" LED TV, complimentary minibar, fruit basket, and enjoy our cozy bathroom with bathtub.

  • Views:

    City View

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Refrigerator/freezer
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Makassar Nexa Pettarani

Jl A P Pettarani No 4, Gunung Sari, Rappocini
90222 MAKASSAR
Indonesia

GPS:-5.171376, 119.430229

Telephone
Fax +62 411 3605001

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 174 rooms
  • 2 rooms for people with reduced mobility
  • 20 connecting rooms
  • 114 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Pressing
  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

  • Air Conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Outdoor Pool

  • Outside

GYM

  • On site
  • On site

LOSARI

Photo out of - LOSARI

Losari restaurant serves a wide variety of famous local, Asian and Western cuisine. The restaurant and its cozy outdoor terrace, are open from breakfast to midnight.

Cooking style
International
Chef name
A. Yana Henriana
Capacity
250
Accessibility
Accessible service
Jl A P Pettarani No 4, Gunung Sari, Rappocini, 90222 Makassar, Indonesia
Telephone +62 3605000
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Light menu
  • Halal menu
  • Vegetarian menu

Losari restaurant serves a wide variety of famous local, Asian and Western cuisine. The restaurant and its cozy outdoor terrace, are open from breakfast to midnight.

Toraja serves a variety of different coffee, with easy listening music to accompany you. Available from 10 a.m. until midnight.

Stay fit and healthy with our fitnes facility, which is adjacent to the wellness centre. Open from 6am until 10pm.

Our professional spa therapists specialise in traditional as well as famous Balinese massages. Indulge yourself with your favourite treatments. Perfect for singles or couples.

Celebrate the most sacred and important moment of your lifetime with a wedding party at our ballroom, which can host up to 500 guests. Or organise an outdoor wedding in our pool deck.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  753 reviews

Customer review rating 4.5/5

Rissa E. Business - Confirmed reviews ALL

Dear Rissa E., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 4.5/5

I M. A. B. D. Business - Confirmed reviews ALL

Dear I M. A. B. D., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 4.5/5

Sandy D. Solo - Confirmed reviews ALL

Dear Sandy, Thank you for choosing Mercure Makassar Nexa Pettarani for your first stay with us and for sharing your detailed feedback. We are delighted to hear that you enjoyed our spacious, clean room, as well as the variety of our breakfast options. We appreciate your constructive suggestion regarding earplugs to help mitigate traffic noise from Jl. A. P. Pettarani. Providing a peaceful night’s sleep is very important to us, and we will certainly evaluate offering earplugs for guests facing the main road. Thank you as well for your notes regarding reception staffing during peak hours; we are reviewing our front desk scheduling to ensure smoother check-ins. On a positive note, we are thrilled that you appreciated our eco-friendly amenities as part of our sustainability efforts! We look forward to welcoming you back for an even better experience on your next visit to Makassar. Warm regards, The Management Team Mercure Makassar Nexa Pettarani

Customer review rating 5.0/5

Faisal M. L. Business - Confirmed reviews ALL

Dear Faisal M. L., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 4.5/5

Yos M. K. Business - Confirmed reviews ALL

Dear Yos M. K., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Dear Rissa E., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 4.5/5

I M. A. B. D. Business - Confirmed reviews ALL

Add the hand towel

Dear I M. A. B. D., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 4.5/5

Sandy D. Solo - Confirmed reviews ALL

It's my first time stay here. The room was so comfy. It's quite spacious, clean, and cozy. The breakfast was good. So many nice options. I just have one suggestion, since the location is right at Jl. Pettarani which a busy road, it would be good if you provide earplugs to provide a quite sleep. But overall it's a good stay experience.

Dear Sandy, Thank you for choosing Mercure Makassar Nexa Pettarani for your first stay with us and for sharing your detailed feedback. We are delighted to hear that you enjoyed our spacious, clean room, as well as the variety of our breakfast options. We appreciate your constructive suggestion regarding earplugs to help mitigate traffic noise from Jl. A. P. Pettarani. Providing a peaceful night’s sleep is very important to us, and we will certainly evaluate offering earplugs for guests facing the main road. Thank you as well for your notes regarding reception staffing during peak hours; we are reviewing our front desk scheduling to ensure smoother check-ins. On a positive note, we are thrilled that you appreciated our eco-friendly amenities as part of our sustainability efforts! We look forward to welcoming you back for an even better experience on your next visit to Makassar. Warm regards, The Management Team Mercure Makassar Nexa Pettarani

Customer review rating 5.0/5

Faisal M. L. Business - Confirmed reviews ALL

Execellence

Dear Faisal M. L., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 4.5/5

Yos M. K. Business - Confirmed reviews ALL

Stayed one night for an event on premise. Facilities and room were very nice.

Dear Yos M. K., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 3.0/5

Nanang R. *. Business - Confirmed reviews ALL

The sofa looks neglected

Dear Mr. Nanang R. Achyar, Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice BAKKER General Manager

Customer review rating 4.0/5

E. E. Business - Confirmed reviews ALL

nyaman

Bapak E. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Makassar Nexa Pettarani. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Joice BAKKER General Manager

Customer review rating 1.0/5

Ichsanuddin A. Business - Confirmed reviews ALL

I'm a non-smoker, staying in room 501 was so dirty, the sheets and pillowcases were so worn out it looked like they hadn't been washed, the sofa was dirty with so many stains I didn't dare to sit on it, there were so many mosquitoes, this was the last time I stayed at this hotel. Calling the receptionist was slow to respond.. Take a breath and be patient staying at this hotel.

Dear Ichsanuddin A., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice BAKKER General Manager

Customer review rating 3.5/5

Asep K. Business - Confirmed reviews ALL

overall ok, but the breakfast menus should be variance especially the sweet cakes. please provide more traditional cake: barongko ect.

Dear Mr. ASEP K., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice BAKKER General Manager

Customer review rating 3.5/5

Deny M. Business - Confirmed reviews ALL

the electricity plugs is not fit, so I need to put something for make it stable. If you know what I mean.. which is possibly dangerous somehow.

Dear Mr. Deny M., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice BAKKER General Manager

Customer review rating 4.0/5

Gini G. Business - Confirmed reviews ALL

The room is quite spacious and overall it is clean. Unfortunately, my room is located facing the busy main street. I couldn't sleep well because I could hear speeding vehicles (particularly loud motorcycle revving).

Dear Gini G., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 4.0/5

Dr. M. S. Business - Confirmed reviews ALL

During my stay, I noticed several small cockroaches in my room on Day 1. I found them on the table, desk, near the fridge, and in the bathroom. I contacted the front desk on Day 2 to request a room change. The staff responded promptly and upgraded me to a new room at no additional charge. I appreciate the quick response and the solution provided. The issue was handled professionally, and I feel satisfied with how it was resolved. Thank you for the good customer service. *Rating suggestion:* - Cleanliness: 3/5 for original room, 5/5 for new room - Staff Responsiveness: 5/5 - Overall Satisfaction: 4/5

Dear dr. M. S., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice BAKKER General Manager

Customer review rating 3.5/5

S. S. Business - Confirmed reviews ALL

Good location, good receptionis.. but things need to be improved breakfast quality and house keeping.

Warmest greetings from Mercure Makassar Nexa Pettarani Management. Thank you for taking the time to share your review. We are pleased to know that you appreciated our hotel’s location and the service provided by our reception team. We also sincerely thank you for your constructive feedback regarding the breakfast quality and housekeeping service. We apologize that your experience did not fully meet your expectations in these areas. Your comments have been noted and will be shared with the relevant departments for further review and improvement. We look forward to welcoming you back in the future with a better and more satisfying experience. Kind regards, Management

Customer review rating 2.0/5

Kusuma P. Families - Confirmed reviews ALL

Prolonge hotel check in, hotel room carpet were dusty, linens were not white clean, as there were stains and strands of hair. Bathroom water from bathtub was “black coffee”colour. In the morning, water from shower was also “black coffee” colour. I assumed the hotel is in shortage of hotel staffs. Housekeeping could not clean the room by hotel standards.

Dear Mrs. Kusuma p., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice BAKKER General Manager

Customer review rating 5.0/5

Andi T. /. M. Business - Confirmed reviews ALL

Last time I visited there was a small cockroach in the bathroom toilet

Dear Andi T. /. M., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice BAKKER General Manager

Customer review rating 1.0/5

Larasayuwedaning T. Business - Confirmed reviews ALL

I asked to pay them deposit meanwhile my friend from another room didnt asked to. Also they didnt check nor remind me before check out to return my deposit money. I have to call and hard complain for them process my money yet till now i still havent receive it yet. It quite disappointing experience. Since i use your service for a long time. Do better and please check your service quality.

Dear LarasAyuWedaning T., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wahyu Nursekha Wijayanti General Manager

Customer review rating 3.5/5

Sitti F. Business - Confirmed reviews ALL

The restaurant must be clean

Dear Sitti F., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Nursekha Wijayanti General Manager

Customer review rating 4.5/5

Reski E. Families - Confirmed reviews ALL

Bagus banget..recomended

Dear Reski E., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Nursekha Wijayanti General Manager

Customer review rating 3.5/5

Novi A. Families - Confirmed reviews ALL

Need to upgrade your room and furniture such as sofa already dont comfort when we are sitting already go down and there are a stain in sofa. Breakfast taste is under my expextation

Dear Novi A., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wahyu Nursekha Wijayanti General Manager

Customer review rating 4.5/5

Wai K. C. Business - Confirmed reviews ALL

The staff are very helpful and friendly. The location is excellent and nearby in a walking distance you can find a very nice seafood restaurant. The only pity was no beer...

Dear Wai K. C., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Nursekha Wijayanti General Manager

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