Hotel Majapahit Surabaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 1,197 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,197 reviews

TripAdvisor Rating  4.5/5  1,444 reviews

Certificate of excellence 2023

Wonderful colonial era hotel

TripAdvisor rating 5.0/5

bridgemagoo2 Couples - TripAdvisor review

Delightful colonial era hotel with wonderful art deco features, very comfortable rooms and excellent service. Bit disappointed the main restaurant was closed, although the food we had in the lobby and Indigo restaurant was good. (Unfortunately one of only two mains in the lobby not available?!). Swimming pool was great and I had it to myself in Ramadan. Overall a lovely short stay, unfortunately our early flight meant we didn’t get to sample the legendary breakfast, but the packed one was very good.

Hotel Tours must be taken by small groups!

TripAdvisor rating 2.0/5

Travelduo2016 TripAdvisor review

We came to Hotel Majapahit as part of a cruise ship land tour. The Hotel provided us a very nice buffet lunch, but no one on staff could tell us whether the Hotel's water is filtered and safe for foreigners to drink. The staff assumed ice is not water and is safe. We pushed back to have canned sodas with no ice instead of the iced tea they provided. Management needs to educate the staff. The water may be safe, but we aren't willing to rake that chance. There were two full busloads of people attending, so the buffet line took time for everyone to navigate. But the food was plentiful and tasty! Then we were taken on a tour of the hotel, one busload at a time. "Sita" was our guide. Unfortunately, her voice is not loud enough for the group, and no one more than 2 meters behind her could hear a word she said. She spoke about photos of the founders near the front desk, then she went down the hallway and spoke about another photo - only a handful of people could get close enough to hear. The remainder of the tour was spent wandering up and down hallways - clearly only the first couple of people could hear her. The other 25 people were out of luck. In the future, this tour should be limited to 6 or 8 people. The hotel is lovely, and there are many throwback elements to the early days of the hotel that can transport a guest back to the glamor days of the hotel. This may be a wonderful place to stay - it just isn't a wonderful tour for a busload of people!

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Hotel Majapahit Surabaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kahar Salamun, General Manager.

Group lunch ok, luxurious rooms

TripAdvisor rating 4.0/5

LarryP126 TripAdvisor review

Several excursion buses from our cruise ship stopped here for lunch. Food was good but replacements on the buffet were slow. Fruit and desserts were put first, then plates for salads, etc. Wierd. A few small groups got a tour of this very historical hotel. Some of the modernized rooms we saw were huge and luxurious. Would be a great place to stay when visiting.

Dear Larry, Thank you very much for taking the time to write us a very nice review about Heritage Hotel Tour at Hotel Majapahit Surabaya, we do hope that your journey home was safe and enjoyable. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again, we are evaluating this matter and prevent future occurrences I will definitely forward your compliments to the rest of the staff in order to make their days and for further encouragement but the most important thing is to welcome you back here with us for a longer period to explore the charm of Hotel Majapahit Surabaya. Very Best Regards, Kahar Salamun General Manager

perfect hotel to enjoy surabaya at it best

TripAdvisor rating 5.0/5

Maps44618457080 TripAdvisor review

the hotel very hugee, and so classic. everything's clean and neat. people so nice and helpfull. only 5 steps from hotel, we can enjoy surabaya at it best with so many various foods. definitely will be back again. thanks to all majapahit crew.

Dear Valuable Guest, On behalf of The Hotel Majapahit Surabaya would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. Hotel Majapahit Surabaya’s services and facilities offer a superior guest experience. The building is located in the heart of Surabaya and built in 1910, with unique combination architecture and interior of Classic colonial style with manicured garden. It feels great to know that you enjoyed our hotel, the facilities, and the genuine service that we offer, I have taken the liberty to share your feedback in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon. We hope to have the chance to welcome you back soon, Very Best Regards, Kahar Salamun General Manager

Comfortable stay

Customer review rating 4.0/5

Ng S. P. Couples - Confirmed reviews ALL

Beautiful garden

Dear Ng Siang P., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun, General Manager.

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Other web-users rate our hotel

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  • 518 reviews 8.6/10 Amenities
  • 501 reviews 8.7/10 Vibe
  • 343 reviews 8.6/10 Comfort
  • 335 reviews 9/10 Breakfast

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