Dear Ms. Petia D., Thank you very much for sharing such a detailed and wonderful review of your stay at Novotel Suites Yogyakarta Malioboro. We are especially pleased to know that you found our hotel to be the peaceful and relaxing place you were looking for, allowing you to enjoy a comfortable night’s sleep without noise disturbance. We are glad that our team was able to accommodate your request for a room on the back side of the hotel and that this helped make your stay even more restful. It is wonderful to hear that you enjoyed our breakfast selection, as well as the comfortable beds and pillows. We are also pleased that the air conditioning worked well and quietly, contributing to a comfortable environment throughout your stay. Your kind comments about our helpful and attentive staff are greatly appreciated. We will certainly share your compliments with the team, as recognition from our guests is a great encouragement for everyone. We are delighted that you enjoyed our rooftop swimming pool, bar, and soft jazz music. It is lovely to know that you were able to relax and unwind while enjoying the atmosphere on the rooftop. Finally, thank you for highlighting the cleanliness of the hotel and for your strong recommendation. We are truly happy to know that you were very satisfied with your stay, and we hope to have the pleasure of welcoming you back to Novotel Suites Yogyakarta Malioboro for another peaceful and enjoyable visit. Warm regards, Chandra Duty Manager

Dear Ibu Jusa J. I., Thank you for your wonderful feedback and for sharing that everything was just right throughout your stay. We are delighted to know that you and your family enjoyed the overall experience, from your accommodation and breakfast to our service and facilities. We are especially grateful for your kind recognition of our In-room Dining and Engineering teams. Your appreciation is a wonderful encouragement to our colleagues, and we will be pleased to share your compliments with them. As a valued Accor member, we truly appreciate your continued trust. We hope to welcome you and your family back to Novotel Suites Yogyakarta Malioboro and continue making every stay feel effortless and enjoyable. Warm regards, Fitria A. Front Office Manager

Dear Ibu Miratul H., Thank you for your wonderful feedback and for recommending Novotel Suites Yogyakarta Malioboro. We are delighted to know that you and your family enjoyed your stay and were pleased with our accommodation, breakfast, facilities, and service. It is also wonderful to know that you felt well recognized as Accor member and enjoyed our family-friendly facilities, including the pool and Kids services. We truly appreciate your continued engagement with ALL and hope you will continue discovering more Accor properties to enjoy even more of the benefits and experiences available through your membership. Your recommendation means a great deal to us, and we look forward to welcoming you and your family back for another memorable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak M. B., Thank you for taking the time to share such candid and detailed feedback with us. We are truly sorry that the condition you experienced with the air-conditioning system significantly affected your stay. We fully understand the seriousness of your concern and appreciate you bringing it to our attention. We are grateful that, despite this experience, you recognized the efforts of our team in assisting with the room change and providing an air purifier. We are also pleased to hear your kind mention of Andre and the manager who personally handled your concern. We will certainly share your appreciation with them. Please be assured that your feedback regarding the air-conditioning system has been taken seriously and escalated to the relevant department for thorough investigation and appropriate corrective action. We understand that maintaining a comfortable and well-maintained room environment is fundamental to the standards expected of a Novotel Suites property. We also appreciate your comments regarding the breakfast selection and will share your feedback with our F&B team for further consideration. As a valued Accor Platinum member, we sincerely regret that we did not deliver the experience you have come to expect from Accor. We hope that, with the actions taken following your feedback, we may have the opportunity to restore your confidence in Novotel Suites Yogyakarta Malioboro. Sincerely, Fitria A. Front Office Manager

Dear Mr. Darko M., Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to hear that you enjoyed our convenient location near Malioboro. Being slightly tucked away from the main street allows our guests to enjoy a more peaceful atmosphere while still being within easy reach of Yogyakarta’s attractions, restaurants, shops, and local experiences. We are also pleased that you found it convenient to arrange transportation from the hotel when exploring further afield. Your kind comments about our staff mean a great deal to us. Our team strives to provide warm, friendly, and attentive service, and it is wonderful to know that their willingness to help contributed positively to your stay. We will certainly share your compliments with the entire team. We are equally happy that you enjoyed our breakfast selection. We take pride in offering a variety of choices, including both Indonesian specialties and Western favourites, so that our guests can start their day with something they enjoy. It is especially wonderful to hear that our rooftop bar and pool became a highlight of your stay. We agree that it is a great place to relax and recharge after a day of discovering Yogyakarta. Knowing that you enjoyed the atmosphere, music, drinks, and pool is very rewarding for our team. We are also delighted that you were able to experience the farewell celebration during your visit. The BBQ buffet and jazzy music must have provided a memorable and enjoyable way to conclude your stay, and we are pleased that you could share in such a special moment with our team. Thank you once again for your generous recommendation. It was a pleasure having you as our guest, and we sincerely hope to welcome you back to Novotel Yogyakarta in the future for another relaxing and memorable stay. Warm regards, Chandra Duty Manager

Dear Bapak J. D. N., Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to know that you enjoyed our comfortable rooms, convenient location, value for money, and especially the friendly service from our Front Office team. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret the concern regarding the drinking bottle, the repeated doorbell, room cleaning interruption in the morning, and the incorrect food delivery late at night. We also apologize that the reported showcase issue was not followed up before your departure. These matters have been noted and will be shared with the respective teams for further attention and improvement. Should you experience any similar issue during your stay, please feel free to contact us again at any time. Our team will be pleased to assist and ensure that the matter is promptly followed up for your comfort and a more seamless stay. We have also noted your preferences and feedback in our records. With this, we hope to know you better and anticipate your preferences more thoughtfully on your future visits. We truly appreciate your understanding and your positive recognition of our Front Office team. It is encouraging to know that, despite these shortcomings, you still had a comfortable stay and would recommend us. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro and providing you with a smoother and more seamless experience. Sincerely, Fitria A. Front Office Manager

Dear Ms. Nurul a. b. j., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant stay at Novotel Suites Yogyakarta Malioboro and that you found your room spacious, clean, and comfortable. We are also pleased to know that our friendly and professional team contributed positively to your overall experience. Our strategic location between two shopping malls and along Malioboro is indeed one of our key advantages, offering our guests easy access to shopping, dining, entertainment, and the many attractions of Yogyakarta. It is especially gratifying to hear that you had no concerns during your stay. Your satisfaction is the greatest encouragement for our entire team to continue maintaining our service and hospitality standards. Thank you once again for choosing Novotel Suites Yogyakarta Malioboro. We truly appreciate your kind review and look forward to welcoming you back for another enjoyable and comfortable stay in Yogyakarta. Warm regards, Chandra Duty Manager

Dear Bapak T. W. B., Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you appreciated our ideal location, found our team attentive and responsive, and had a smooth experience throughout your booking, arrival, and departure. We sincerely apologize for the disturbance caused by noise from the neighboring room. We understand how disruptive this can be, particularly when you are looking to relax and enjoy a comfortable stay. Your feedback regarding sound insulation is duly noted and will be shared with our management team for further consideration. We truly appreciate your positive comments about our team and the overall cleanliness of your room. We hope to have the pleasure of welcoming you and your partner back to Novotel Suites Yogyakarta Malioboro, where we would be delighted to provide you with an even more comfortable experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak Fendy S., Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us. We are delighted to hear that you had a memorable experience at Novotel Suites Yogyakarta Malioboro and that your Accor membership upgrade made your stay even more special. It is wonderful to know that you were pleased with the cleanliness of the room, the complete amenities, and especially the bathroom. Your kind words about our team mean a great deal to us. We are particularly grateful for your recognition of Rama, Andre, and our colleagues across the hotel. We will certainly share your appreciation with them. Knowing that our Reception and Pool Bar teams were welcoming, helpful, and polite is a great encouragement for everyone. We are also thrilled that you enjoyed spending time at our Pool Bar. The rooftop is indeed a wonderful place to relax while taking in the beautiful views of Yogyakarta. We are pleased that you enjoyed the food and experienced attentive service from our team. Your kind comments will certainly motivate them to continue creating memorable experiences for our guests. We sincerely appreciate your constructive feedback regarding the elevators. We understand that waiting times and crowded elevators can be inconvenient, particularly during peak periods. Your feedback has been noted and will be shared with the relevant team for further evaluation and improvement. Thank you as well for bringing the issue regarding ants around the mini pantry to our attention. We sincerely apologize for the inconvenience. Cleanliness and hygiene are very important to us, and we will coordinate with our Housekeeping and relevant departments to ensure that appropriate preventive measures are taken. We are happy that you enjoyed our strategic location, with easy access from the main railway station and the vibrant Malioboro area. Being surrounded by culinary experiences, shopping, and local attractions makes it convenient for our guests to explore and enjoy the best of Yogyakarta. Once again, thank you for choosing Novotel Suites Yogyakarta Malioboro and for sharing both your compliments and valuable suggestions. We truly appreciate your loyalty as an Accor member and look forward to welcoming you back for another wonderful stay, hopefully with an even smoother experience next time. Warm regards, Chandra Duty Manager

Dear Ibu Chanatip C., Thank you for taking the time to share such detailed and organic feedback following your stay with us. We are pleased to know that you were satisfied with the pre-arrival arrangements, our team’s service, booking experience, and check-in and departure process. At the same time, we sincerely apologize that the condition of your room and the standard of cleanliness did not meet your expectations, particularly as a valued Accor Platinum member. The issues you highlighted, including the used soap, wet towel, hair, ants, stained carpet, bathroom condition, incomplete replenishment, and room fixtures, are certainly not the level of attention to detail we aim to provide. Your feedback has been shared with our Housekeeping and Engineering teams for immediate attention, while your comments regarding the condition of the room and the need for renovation will also be taken into consideration by the relevant management team. We truly appreciate your recognition of our team’s service despite the shortcomings you experienced. Your feedback is invaluable in helping us identify where we need to improve and ensure a more consistent Novotel Suites experience. We sincerely hope to have the opportunity to welcome you back and provide a stay that better reflects the standards you expect from an Accor property. Warm regards, Fitria A. Front Office Manager

Dear Mr. Pratima M., Thank you very much for taking the time to share your positive feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you appreciated our convenient location near the main road and found the hotel easy to access. We are also pleased to know that our team made a positive impression through their polite and courteous service. Your kind words are a wonderful encouragement for our entire team, and we truly appreciate your support. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro and providing you with another pleasant and comfortable stay. Warm regards, Chandra Duty Manager

Dear Mr. Mustafa Z., Thank you very much for taking the time to share such a wonderful and detailed review of your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you had a pleasant and comfortable stay with us and enjoyed our strategic location in the heart of Yogyakarta. We are pleased that the proximity to Malioboro Street and the surrounding cultural attractions made it convenient for you to explore and experience the city. It is also wonderful to know that you enjoyed the spacious, modern, and well-maintained suite. We are glad that it provided you with a relaxing and comfortable environment after your sightseeing activities. Your kind words about our team are especially appreciated. We are happy to hear that our colleagues made you feel welcome, provided attentive service, ensured a smooth check-in, and were able to assist you with local recommendations. Creating a warm and personalized experience for our guests is something we truly value. We are equally pleased that you enjoyed our breakfast selection and found the variety of local and international options both delicious and satisfying. Your positive feedback is a great encouragement to our Food & Beverage team. Thank you once again for your wonderful recommendation. It is truly rewarding to know that your stay was memorable and that we were able to combine comfort, hospitality, and accessibility to create a positive experience for you. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro and creating another memorable stay on your next visit to Yogyakarta. Warm regards, Chandra Duty Manager

Dear Mr. Daniel K., Thank you very much for taking the time to share your feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you found our staff helpful and friendly, and that you enjoyed the cleanliness and comfort of your room. Your kind words are greatly appreciated and will certainly be shared with our team. We also noticed your rating for the breakfast selection. Thank you for sharing this score with us. We would be grateful if you could let us know which aspects of the breakfast selection you felt could be improved, whether it was the variety, menu choices, quality, or anything else you would have liked to see. Your additional feedback would be very valuable to our Food & Beverage team as we continue to improve and provide a more satisfying breakfast experience for our guests. Thank you once again for your kind review and valuable input. We look forward to welcoming you back and making your next stay even more enjoyable. Warm regards, Chandra Duty Manager

Dear Ibu R. S., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location and that you had a generally pleasant stay with us. We sincerely apologize for the oversight regarding the replenishment of toiletries. We understand that having all essential amenities properly prepared is an important part of a comfortable stay. Your feedback has been shared with our Housekeeping team for further attention and improvement. We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you and your family back to Novotel Suites Yogyakarta Malioboro for an even more seamless experience. Warm regards, Fitria A. Front Office Manager

Dear Mr. Hoon P. T., Thank you very much for taking the time to share such a wonderful review following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you enjoyed our strategic location in the heart of the city and found the convenience of being within walking distance of the train station to be an added benefit. Our location makes it easy for our guests to explore Yogyakarta and enjoy the many attractions, dining options, and cultural experiences nearby. It is wonderful to hear that you were pleased with the service and food during your stay. As a valued Accor Gold member, we sincerely appreciate your continued loyalty and trust in Accor and in Novotel Suites Yogyakarta Malioboro. Your recognition of our service means a great deal to our team. We are especially happy that you enjoyed our rooftop bar and had the opportunity to admire Yogyakarta’s magnificent sunset from the 10th floor. We hope this beautiful experience added a special touch to your stay. Thank you once again for your continued loyalty and for choosing Novotel Suites Yogyakarta Malioboro. We truly appreciate your kind recommendation and look forward to welcoming you back for another comfortable and memorable stay in Yogyakarta. Warm regards, Chandra Duty Manager

Hallo Bapak Rinaldi W., Thank you very much for your wonderful review and for choosing Novotel Suites Yogyakarta Malioboro for your stays on several occasions. We are delighted to know that you have consistently enjoyed a joyful, comfortable, and pleasant experience with us. It is especially rewarding to hear that you appreciate our strategic location and the facilities we provide. Your continued trust and loyalty mean a great deal to our entire team. We are also very happy to hear your kind words about Pak Leo. We will certainly share your appreciation with him. We are sure he will be delighted to know that his warm hospitality and thoughtful gesture, including inviting you to enjoy an afternoon coffee on the 10th floor, have contributed to making your stays even more memorable. Having returning guests such as yourself is one of the greatest compliments we can receive. We truly appreciate your continued support and look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for many more joyful and comfortable stays in the future. Warm regards, Chandra Duty Manager