MERCURE TAURANGA 4 stars

Customer review rating (ALL Rating) 4.0/5 328 reviews

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MERCURE TAURANGA - Image 1
MERCURE TAURANGA - Image 2
MERCURE TAURANGA - Image 3
MERCURE TAURANGA - Image 4
28 BROWN STREET, 3110 TAURANGA, New Zealand

Description

Hotel extras

  • Comfortable & Family Friendly

  • Business Ready

  • Conference & Events Hub

  • Central City Location and short distance from the Beach Ideal for Leisure & Business

  • Meet, Stay & Dine

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 double beds

Photo out of - Standard Room with 2 double beds

Comfortable and practical, the Standard Room offers 2 double beds, AC, complimentary Wi-Fi, and a well-appointed bathroom. Ideal for families or friends seeking value, comfort, and convenience in a central city location.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

The Superior Room offers a modern space featuring one super king bed, air-conditioning, complimentary Wi-Fi, and a well-appointed bathroom. Ideal for business or leisure travellers seeking comfort and convenience in a central location.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Superior Room offers flexible comfort with one king-size bed and one single bed, ideal for families or small groups. Featuring air-conditioning, complimentary Wi-Fi, and a well-appointed bathroom, it provides a relaxed and convenient stay.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious and comfortable, the Superior Room features 2 double beds, AC, complimentary Wi-Fi, and a well-appointed bathroom. Ideal for families, friends, or colleagues travelling together, offering comfort and convenience in a central setting.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

MERCURE TAURANGA

28 BROWN STREET
3110 TAURANGA
New Zealand

GPS:-37.6784133, 176.1681631

Telephone
Fax +64 7 578 9119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 80 rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

7 Meeting rooms

Well-being

Swimming pool Additional charge

  • Outside
  • On site

Sports and leisure

Tennis Additional charge

  • Nearby

Boat excursions Additional charge

  • On site

Golf Additional charge

  • Nearby

Golf Additional charge

  • On site

Kayaking Additional charge

  • On site

Jet-ski Additional charge

  • Nearby

Jet-ski Additional charge

  • On site

Deep sea fishing/Sea fishing Additional charge

  • On site

Kayaking Additional charge

  • Nearby

Deep sea fishing/Sea fishing Additional charge

  • Nearby

Tennis Additional charge

  • On site

Boat excursions Additional charge

  • Nearby
  • Outdoor parking
  • Private

Vehicles

  • Bus parking

Public outdoor parking

Parking information

  • Outdoor parking
  • Public

Vehicles

  • Bus parking

THE WILLOW

Photo out of - THE WILLOW

Mercure Tauranga Restaurant offers relaxed dining in a welcoming setting, serving fresh, seasonal cuisine inspired by local produce. Ideal for breakfast, dinner and group dining, the restaurant provides a comfortable space to unwind and enjoy quality food

Cooking style
Bistro
Capacity
80
Accessibility
Accessible service
3110 Tauranga, New Zealand

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Mercure Tauranga Restaurant offers relaxed dining in a welcoming setting, serving fresh, seasonal cuisine inspired by local produce. Ideal for breakfast, dinner and group dining, the restaurant provides a comfortable space to unwind and enjoy quality food

Alhambra Bar at Mercure Tauranga offers a relaxed yet refined setting to unwind. Enjoy New Zealand wines, local beers alongside light bites in a warm, welcoming atmosphere. Perfect for after-work drinks, pre-dinner gatherings or evening with friends.

Mercure Tauranga offers continental and full buffet breakfast every morning to start your day the right way

The pool is currently under refurbishment from 15/08/2026 to 30/11/2026. Our outdoor swimming pool is ideal for a refreshing dip and offers a peaceful place to relax after a day of meetings, sightseeing or travel. Please note, the pool is not heated.

Mercure Tauranga offers elegant wedding facilities for ceremonies and stylish receptions. With flexible event spaces, tailored menus, and dedicated coordination, the hotel provides a seamless setting to celebrate your special day in the Bay of Plenty.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  328 reviews

Customer review rating 3.5/5

Tiffany F. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.5/5

Looker D. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Robyn W. |. L. S. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Las A. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Asgar L. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.5/5

Looker D. Business - Confirmed reviews ALL

Comfortable bed, easy access to the lobby and restaurant. Great staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Robyn W. |. L. S. Business - Confirmed reviews ALL

Lovely & clean. Comfortable bed

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Las A. Families - Confirmed reviews ALL

It was nothing to jump up and down and it was ok.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Asgar L. Couples - Confirmed reviews ALL

We had a lovely stay at Mercure Hotel Tauranga. The facilities were clean and well maintained, and the rooms were cozy and comfortable. The beds were especially comfortable, making it easy to relax and get a good night’s sleep. Overall, a pleasant stay and a great place to unwind. Would happily stay here again!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Christine &. A. R. Business - Confirmed reviews ALL

Most things were OK, although the key card stopped working on the last night so had to go to reception. The main bed was very uncomfortable - two beds pushed together were very firm and it mad a big ridge between the beds. Firmness made my back sore. It was weird to not have doors on the bedroom areas which restricted privacy with 3 people staying. It was also weird to not have the vanity in the main space with a false wall next to the bed. This meant after going to the bathroom, to wash hands you had to turn lights one and without a door into second bedroom it meant the light was on for everyone. Space in the room was generous which was appreciated. Parking was limited and did not have good directions.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.5/5

David G. Business - Confirmed reviews ALL

Centrally located

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Vipan K. Solo - Confirmed reviews ALL

Very nice hotel, neat and clean area no crowds, All staffs are very nice

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Roneel C. Families - Confirmed reviews ALL

Staff were very accommodative. We were looked after well despite some glitches.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Collins S. Business - Confirmed reviews ALL

I had a great sleep, dinner was good, the bar area is lovely. Staff are super helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Kevin C. Couples - Confirmed reviews ALL

We were pleased to see an Accor hotel option in Tauranga. The renovation is very nice, the restaurant and bar lovely, staff friendly and accommodating. A very comfy stay. The pool renovation is looking very very nice, we look forward to staying another time and enjoying that facility too.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Mitchell G. Business - Confirmed reviews ALL

Great staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Kathrine S. Friends - Confirmed reviews ALL

We complained about the smell in the bathroom as it was coming from the toilet and basin. Water blocked up in the basin and did not drain well from the toilet. We stayed for 9 nights and it smelt everyday.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 1.5/5

Pamudji D. Business - Confirmed reviews ALL

My room was the furthest and annoyed we can gain entry or exit from the back door, which is real crap having to do 12k steps for work and then have to walk a long way to your room. Plus dinner menu is so limited in the weekend, also crap.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Russell W. Families - Confirmed reviews ALL

Close to all the places we want to be at

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team

Customer review rating 1.5/5

Jones P. Business - Confirmed reviews ALL

The walls were paper thin and I couldn’t get to sleep till around midnight as a result. I could hear people talking from surrounding rooms - there is no apparent sound deadening. Doors banging - you name it. And the bathroom / shower area was small and very dated.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Andy G. |. T. L. Business - Confirmed reviews ALL

Mostly good. Showers lack pressure and bar shuts early with food stopping before advertised time

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.0/5

Susanna C. Families - Confirmed reviews ALL

short stay, lovely and spacious rooms

Dear Guest, Thank you for the great review of our hotel and our hotel rooms! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Murphy D. Solo - Confirmed reviews ALL

Very good location, close to town, extremely friendly staff always welcoming, very comfortable beds and clean rooms.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Lesley S. Couples - Confirmed reviews ALL

Good service. Sometimes receptionist's accent difficult to understand.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 291 reviews 9.4/10 Location
  • 596 reviews 6.4/10 Room
  • 400 reviews 8.6/10 Service
  • 17 reviews 8.3/10 WiFi
  • 211 reviews 7.5/10 Cleanliness
  • 155 reviews 5.1/10 Food
  • 154 reviews 6.8/10 Breakfast
  • 111 reviews 6.2/10 Value

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