MERCURE TAURANGA 4 stars

Customer review rating (ALL Rating) 4.0/5 380 reviews

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MERCURE TAURANGA - Image 1
MERCURE TAURANGA - Image 2
MERCURE TAURANGA - Image 3
MERCURE TAURANGA - Image 4
28 BROWN STREET, 3110 TAURANGA, New Zealand

Description

Hotel extras

  • Comfortable & Family Friendly

  • Business Ready

  • Conference & Events Hub

  • Central City Location and short distance from the Beach Ideal for Leisure & Business

  • Meet, Stay & Dine

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 double beds

Photo out of - Standard Room with 2 double beds

Comfortable and practical, the Standard Room offers 2 double beds, AC, complimentary Wi-Fi, and a well-appointed bathroom. Ideal for families or friends seeking value, comfort, and convenience in a central city location.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

The Superior Room offers a modern space featuring one super king bed, air-conditioning, complimentary Wi-Fi, and a well-appointed bathroom. Ideal for business or leisure travellers seeking comfort and convenience in a central location.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Superior Room offers flexible comfort with one king-size bed and one single bed, ideal for families or small groups. Featuring air-conditioning, complimentary Wi-Fi, and a well-appointed bathroom, it provides a relaxed and convenient stay.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious and comfortable, the Superior Room features 2 double beds, AC, complimentary Wi-Fi, and a well-appointed bathroom. Ideal for families, friends, or colleagues travelling together, offering comfort and convenience in a central setting.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

MERCURE TAURANGA

28 BROWN STREET
3110 TAURANGA
New Zealand

GPS:-37.6784133, 176.1681631

Telephone
Fax +64 7 578 9119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 80 rooms
  • 3 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

7 Meeting rooms

Well-being

Swimming pool Additional charge

  • Outside
  • On site

Sports and leisure

Tennis Additional charge

  • Nearby

Boat excursions Additional charge

  • On site

Golf Additional charge

  • Nearby

Golf Additional charge

  • On site

Kayaking Additional charge

  • On site

Jet-ski Additional charge

  • Nearby

Jet-ski Additional charge

  • On site

Deep sea fishing/Sea fishing Additional charge

  • On site

Kayaking Additional charge

  • Nearby

Deep sea fishing/Sea fishing Additional charge

  • Nearby

Tennis Additional charge

  • On site

Boat excursions Additional charge

  • Nearby
  • Outdoor parking
  • Private

Vehicles

  • Bus parking

Public outdoor parking

Parking information

  • Outdoor parking
  • Public

Vehicles

  • Bus parking

THE WILLOW

Photo out of - THE WILLOW

Mercure Tauranga Restaurant offers relaxed dining in a welcoming setting, serving fresh, seasonal cuisine inspired by local produce. Ideal for breakfast, dinner and group dining, the restaurant provides a comfortable space to unwind and enjoy quality food

Cooking style
Bistro
Capacity
80
Accessibility
Accessible service
3110 Tauranga, New Zealand

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Mercure Tauranga Restaurant offers relaxed dining in a welcoming setting, serving fresh, seasonal cuisine inspired by local produce. Ideal for breakfast, dinner and group dining, the restaurant provides a comfortable space to unwind and enjoy quality food

Alhambra Bar at Mercure Tauranga offers a relaxed yet refined setting to unwind. Enjoy New Zealand wines, local beers alongside light bites in a warm, welcoming atmosphere. Perfect for after-work drinks, pre-dinner gatherings or evening with friends.

Mercure Tauranga offers continental and full buffet breakfast every morning to start your day the right way

The pool is currently under refurbishment from 15/08/2026 to 15/12/2026. Our outdoor swimming pool is ideal for a refreshing dip and offers a peaceful place to relax after a day of meetings, sightseeing or travel. Please note, the pool is not heated.

Mercure Tauranga offers elegant wedding facilities for ceremonies and stylish receptions. With flexible event spaces, tailored menus, and dedicated coordination, the hotel provides a seamless setting to celebrate your special day in the Bay of Plenty.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  380 reviews

Customer review rating 2.5/5

Jason R. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Kieran C. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Sarah F. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.0/5

Peter D. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Helen K. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Kieran C. Business - Confirmed reviews ALL

The hotel is a short walk from the centre of Tauranga’s nightlife and shopping district. Very nice hotel, clean rooms and spacious. Great water pressure!!! Rohin at the front desk helped me connect to the wifi and a female staff member replaced my kettle when it broke. I had a great time.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Sarah F. Business - Confirmed reviews ALL

All Accor membership missing in system Room very very tired, apparently it was an upgrade but can’t see how

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.0/5

Peter D. Families - Confirmed reviews ALL

Booked hotel based on complex having a swimming pool for our grandchildren to use that was travelling with us, so disappointed that swimming pool was closed for upgraded. Pool closure on website had date of completion end Sept one month before our stay. I mentioned this to staff and was told Manager would make contact. After four days on site no contact. We paid daily to go to local public swimming pool so bad customer services from Manager.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Helen K. Friends - Confirmed reviews ALL

The room was okay, although some shelving for toiletries and extra hooks or rails in the bathroom for hanging clothes and towels would have been helpful. Also no body lotion or balm was present in the bathroom next to the sinks. That is unusual as most ACCOR hotels we have stayed at had this available. Also the pillows - please add a pillow menu as the lack of options available was also disappointing. Also it did not appear that the floor was vacuumed. Dinner was not explained to us before sitting down to have a meal on the Friday night - only the one menu available as there was a show on. If we had known earlier, we would have gone elsewhere. Little in the way of selection options that suited, with my partner having pumpkin soup (which appeared to be cold and spicy) reluctantly eaten by him. He struggles with anything spicy these days. We also had to walk to the other end of the hotel t our room with our friend having a walker, making this a very uncomfortable experience. The breakfast was okay, the coffee was abysmal. Great staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Alida L. Families - Confirmed reviews ALL

Stayed 3 nights. Enjoyed the room. Very clean and modern. Close to town and quick to Mt Maunganui

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Steven B. Families - Confirmed reviews ALL

Disappointed that there was no mention that the pool and spa were under construction and unavailable.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 2.5/5

Nicola K. Business - Confirmed reviews ALL

I could't fine my room which was 220. It was tucked away off the main corridor so I would like to have been told this by the concierge. The room was fine but the bed was like an ironing board, so hard I found it difficult to sleep.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Dallas M. Couples - Confirmed reviews ALL

Service and facilities were excellent.

Dear Guest, Thank you very much for the great review of our Team and hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Tauranga Team

Customer review rating 2.0/5

Sandy G. Business - Confirmed reviews ALL

Hallway and Room heavily scented with air freshener. Needed to open all windows and doors to remove. Toilet difficult to flush. Breakfast over priced with inattentive staff; glasses and plates and eggs had run out, and I had to ask a staff member to restock. Hot chocolate not provided, only in the room I was told or I could purchase from the bar. Ridiculous for the cost.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Julie V. Couples - Confirmed reviews ALL

The motel was in a good location, staff were friendly and it was quite comfortable. Some feedback, buffet breakfast should have better coffee included and pillows could be better quality.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Shaw P. Business - Confirmed reviews ALL

The staff were very friendly and helpful, but the bed was extremely hard and uncomfortable. Which meant we got very little and both my wife and I had sore backs in the morning.

Thank you very much for your lovely review and kind words about our Team. We also appreciate your feedback regarding the bed, which we will certainly take into consideration as we continue to improve our guest experience. We look forward to welcoming you back again soon! Sincerely, Mercure Tauranga Team

Customer review rating 4.5/5

Natalia Z. Couples - Confirmed reviews ALL

Very nice place to stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Bronw B. Friends - Confirmed reviews ALL

Over night stay to attend a wedding. We'll located & comfortable. Staff very friendly & helpful. Only one bit of feedback. Batroom fans & draw/shelf space under the bathroom vanities would be good. Such big bathrooms but could be better utilized.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Juanita F. Families - Confirmed reviews ALL

We had a great stay at Mercure. We got the 50% off 2nd room under the family deal which was extremely helpful for us! Great deal

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Lynda S. Friends - Confirmed reviews ALL

Good

Dear Guest, Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay, we will share your feedback with the Kitchen Team. We hope to see you again very soon. Sincerely, Mercure Team

Customer review rating 3.0/5

Svetlana S. Families - Confirmed reviews ALL

The swimming pool was not available, in room dining menu is very limited, one room had spa bath disabled, no easy access to info about hotel facilities like laundry service, not very comfortable stay with family.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Lex N. N. W. Families - Confirmed reviews ALL

Well located. Clean N. tidy. Staff were friendly .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Leonie M. Solo - Confirmed reviews ALL

Lovely quiet location, room was clean and tidy and had everything I needed for a night away. Only down side was the bed was pretty hard.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.0/5

Kym N. Families - Confirmed reviews ALL

Have stayed with you many times before, the last time being 2 years ago. Often booking on the day, as I did this time and it used to be up to $260 max, this time $409! I asked the receptionist if the rooms and particularly the bathrooms had been upgraded because of the much higher price, he said YES! And also said it was more expensive because I booked on the day and there was less availability. Well, I was absolutely shocked at the room! And the bathroom was absolutely unbelievable, like something out of the 70s, and dirty!! I have taken many photos. The chub was awkward, dangerous and so uncomfortable to use (had to bend down to get under the glow of water - I’m onto tall), no ventilation and so dirty! I was used to your bathrooms not being modern, but this was terrible. The room was wedged into the corner of the building, and was extremely noisy every time a door closed in a nearby room. There was no car park available when I returned in the evening (approx 9.30pm) so had to park in a disabled space, which the night receptionist said was ok as long as I was departing early! I can’t believe Mercure puts their name to a room like this AND charges $409 for it.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 291 reviews 9.5/10 Location
  • 599 reviews 6.4/10 Room
  • 400 reviews 8.7/10 Service
  • 16 reviews 8.2/10 WiFi
  • 211 reviews 7.5/10 Cleanliness
  • 157 reviews 5.3/10 Food
  • 152 reviews 6.8/10 Breakfast
  • 111 reviews 6.3/10 Value

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