Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 13,392 reviews

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Novotel Rotorua Lakeside
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+ 26 Services

Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Lake View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Views: Lake View, City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Views: Lake View, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,392 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,128 reviews

Great Location by the lake.

TripAdvisor rating 3.0/5

Brian S 02/03/2021 TripAdvisor review

We expected that this would be another of Novotel's great hotels. It is not. This particular hotel was a letdown from the drive in the very tight carpark, the protracted check in process even after checking in online, the room next to the elevators where it seemed all guests mustered to make noise, the poor state of the room with ripped shower curtain and very badly stained toilet to the check out where again it was protracted because the staff member said things had not happened to make it easy. The restaurant and bar were good, although the social distancing after the change of alert level left a bit to be desired.

Dear Brian S I am sorry to see that some aspects of the stay did not meet your expectations and for the inconvenience that occurred during your check-in process. Once again I would like to offer my sincerest apologies for your experience staying with us, your feedback allows us to review our facilities. We hope you will give us another chance in the future to accommodate you and provide a stay that meets and exceeds both your expectations, and ours.

good stay

Customer review rating 4.0/5

Reg S. Families - 28/02/2021 Confirmed reviews ALL

all good

Enjoyed my upgrade to lake view

Customer review rating 4.0/5

Nanu D. Couples - 28/02/2021 Confirmed reviews ALL

Excellent staff . Had good parking at front As was told it’s ok to park my New Mercedes outside under lighting .

Loved the location

Customer review rating 5.0/5

Joanne G. Couples - 27/02/2021 Confirmed reviews ALL

Friendly staff and very helpfully

Friendly Staff, Tired Decor

Customer review rating 4.0/5

Lynb Couples - 27/02/2021 Confirmed reviews ALL

Stayed here for two nights after being rebooked from the Pullman which was having issues. The staff at this hotel are very friendly, made us feel welcome and any requests were met promptly. The room (King Lake View) was a good size, with a desk and sofa. Bed was comfortable. We had breakfast in the restaurant both mornings - excellent food and value for money - and the buffet dinner on our last night blew us away with the choices available! I would certainly recommend this even if you aren’t staying at the hotel. On the downside, the hotel is in need of refurbishment - carpets are worn, bathroom fittings are rather elderly - but overall the staff more than make up for these shortcomings. Although disappointed not to have stayed at the Pullman I would have no hesitation in staying here again when I return to Rotorua.

Well located, staff friendly

Customer review rating 4.5/5

Keith G. Families - 27/02/2021 Confirmed reviews ALL

The Hotel ticks most of the boxes, we really enjoyed our stay. Would recommend to friends and family.

Love the beds

Customer review rating 4.5/5

Kaareen Business - 27/02/2021 Confirmed reviews ALL

Last minute booking, due to flight cancelation, great to have a good hotel right in the centre of town. Just love the beds, the room and the buffet.

Good stay transfered from Pullman

Customer review rating 3.5/5

Grant R. Couples - 26/02/2021 Confirmed reviews ALL

Transferred from Pullman. Had romance package booked. Upgraded to Lakeview room but twin beds.

Dear Grant R, Thank you for your rating and taking the time to share your feedback with us. We really appreciate your efforts as we strive to continuously improve our services. Please accept my apologies for our lack of attention to detail and cleanliness of your room. Novotel strives to continuously improve the quality of our services. We really value our Accor members and we want to ensure you are receiving high quality service. I have taken your comments on board and I will personally discuss this with our housekeeping team. Thank you again for sharing your experience, and we hope to improve your next visit with us. Sincerely, Edward Judd General Manager

Great location and overall a great stay

Customer review rating 4.5/5

Rob Couples - 26/02/2021 Confirmed reviews ALL

Stayed one night and visited the bar and also had dinner.

Dear Rob, We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. Novotel strives to continuously improve the quality of our services. Therefore, it is always encouraging receiving positive feedback and high ratings. Thank you for choosing Novotel, I'm glad to hear you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

very helpful staff good clean room friendly

Customer review rating 4.5/5

Mark R. Families - 25/02/2021 Confirmed reviews ALL

a great location, easy walking distance to shops restaurants and lake, staff very friendly helpful,

Dear Mark r., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. Thank you for your high rating. I'm pleased to hear you had a positive experience with our team members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager
Customer review rating 0.5/5

Mark G. Business - 25/02/2021 Confirmed reviews ALL

Did not stay but still charged nights stay

Good stay

Customer review rating 3.5/5

Jid Couples - 25/02/2021 Confirmed reviews ALL

We enjoyed our stay as always however was disappointed with the maintenance in our room.

Dear Jid, I'm glad to hear that you've enjoyed your stay. We really value and appreciate our retuning customers. However, I am sorry to hear that you experienced room maintenance issues. I will definitely be looking in to this, and seeking to make improvements. Sincerely, Edward Judd General Manager

Very dated room

Customer review rating 2.0/5

Katrina Couples - 24/02/2021 Confirmed reviews ALL

Dated tired room needs a upgrade. The lake view was lovely but paid extra to get this. Over priced would not stay again.

Dear Katrina, Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; across all aspects, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Convenient Location

Customer review rating 3.5/5

Jacqueline H. Business - 23/02/2021 Confirmed reviews ALL

When I arrived they said I did not have a booking and I showed them an email from Booking.com an also an email from Novotel offering an opportunity to upgrade The manager then was called and she eventually found the reservation I have stayed many times at the Novotel but this time my bed was very Lumpy and too soft. An average stay co pared to previous.

Dear Jacqueline H, Thank you for your feedback and positive rating. However, I am sorry to hear that your experience was less pleasant compared to your pervious one. We really appreciate our returning guests, and strive to deliver excellent services with each visit. Rest assured that we will be addressing your feedback accordingly. Sincerely, Edward Judd General Manager

Run down hotel that classes itself as 4.5 star when it is really a 3 star at its best, very dated and shabby.

Customer review rating 1.5/5

Nardene Q. Friends - 23/02/2021 Confirmed reviews ALL

The staff are lovely, but that is where it ends, very dated, dirty room, black mould on the fire sprinkler, one sprinkler was covered in, dirty toilet roll holders and dirty handles where towels are kept, my mattress had either a massive blood or that coloured stain on it, the carpet was torn, the wardrobe door would not open / close it was jammed shut, the very dated and old wooden thing that the soap was left on was very rough, the fan in the bathroom was covered in dust and grime, therefore didnt actually work, the power socket in the bathroom had different paint where they had tried to touch up but the colour didnt match, the toilet was green and dirty from scum, also the shower had a lot of water and soap scrum. Overall I would give you a one, but the staff were so nice that I gave you a three.

Dear Nardene Q, Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry to hear that the room was in such a disappointing state! Please rest assured that will be addressing these concerns. We really value your feedback. I am however, glad to hear that you had a positive experience with the service our staff delivered. This is very encouraging. I hope that we will be provided with the opportunity to better serve and meet your expectations in the future. Sincerely, Edward Judd General Manager

Great location

Customer review rating 4.5/5

Darryl F. Families - 22/02/2021 Confirmed reviews ALL

Great location, clean rooms, awesome staff, highly recommend

Dear Darryl F, We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. I am very pleased to hear you had such a positive experience with our staff and services. I am also glad to hear that the hotel location was of great convenience. I will be sure to pass on this encouraging feedback to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

OK stay

Customer review rating 3.0/5

David F. Couples - 22/02/2021 Confirmed reviews ALL

Original booking at Pullman transferred to Novotel due to flooding. Not the fault of either hotel but we weren’t informed until we received automated cancellation email the night before our stay. Disappointing that neither Pullman or Novotel went out of their way to acknowledge the breakdown in communication with us.

Dear David F, Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience regarding the booking transfer was not pleasant. We appreciate your understanding around the situation. Once again, thank you for your feedback and we hope to welcome you back in the near future. Sincerely, Edward Judd General Manager

Great location

Customer review rating 4.5/5

Lorin H. Couples - 22/02/2021 Confirmed reviews ALL

Really good location, easy to get to and the whole town centre within walking distance. Staff were all very friendly and check in and out were quick and seamless!

Dear Lorin H, We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback and high ratings. I am happy to hear that you appreciate the convenient location of the hotel! I am also glad to hear you had such a pleasant experience with our staff. I will be sure to share your comments with our team as I am sure it will be very encouraging. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Brilliant Location, great view , very quiet and staff were amazing..

Customer review rating 5.0/5

Alistair M. Couples - 21/02/2021 Confirmed reviews ALL

It was 30 years ago since our last visit to Rotorua so things have changed somewhat. The Novotel provided us with a great base to visit the region , close to town and the lake for walks after a couple of hard days of fun and thrills.. The hot pools and bar area served us well , the Seafood buffet was amazing .. We will certainly be back..

Dear Alistair M, We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Wedding anniversary

Customer review rating 5.0/5

Paul S. Couples - 21/02/2021 Confirmed reviews ALL

Way above our expectations. Transferred from the Pullman due to water pipe issue there. Our room was upgraded, a welcoming bottle of wine in our room followed by the personal delivery of a fruit platter. We were given a two-hour beverage and food package, free drinks & one bar meal each. The staff was so friendly, welcoming and with all the extras staff and management went beyond normal duty for our special weekend. A HUGE thank you to you all. You made our 30th wedding anniversary one to remember!

Dear Paul S., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. I am very pleased to hear that we were able to make your 30th anniversary a special one, as well as enabling a smooth transition from Pullman. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to seeing you again soon! Sincerely, Edward Judd General Manager

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