Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 1,778 reviews

Novotel Rotorua Lakeside - Image 1
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Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & A la Carte Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas has entered a new era of dining, offering a refined à la carte experience with thoughtfully curated dishes, locally inspired flavours, and globally influenced cuisine designed to elevate every dining occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,778 reviews

Customer review rating 2.0/5

Marian G. Couples - Confirmed reviews ALL

Dinner meal very poor, food choices very narrow, meal was cold, service average.

Customer review rating 0.5/5

Shanthan S. Families - Confirmed reviews ALL

I had very high expectations going in. Unfortunately, the experience was extremely disappointing. The rooms were outdated, poorly maintained, and did not reflect the photos shown online at all. The difference between the advertised images and the actual condition of the hotel was significant—had I seen accurate photos, I would not have booked. Cleanliness and overall room quality were below standard, and one of our rooms had a broken toilet that would not flush and was leaking. Despite reporting this issue, it was not properly resolved, forcing us to use the bathroom in another room for the duration of our stay. Most of the staff we encountered came across as unhelpful and dismissive, which added to the frustration. The only exception was Swetha, who was kind, professional, and genuinely tried to assist us when we reported the issue. Overall, this was a very poor experience, and we would not stay here again.

Customer review rating 3.0/5

Charlotte G. Families - Confirmed reviews ALL

Onthe whole this was a great experience for me and my son. We loved the pool, spa and gym. The room was comfy and had a good view of the water. It would be great to add a sauna to your offerings one day :) However one problem was we couldn't get onto the wifi. We tried and tried and it never worked. We went onto hotspotting and mobile data but it was a pain. Also a very small thing, but at the breakfast the berries were all frozen. This seemed odd as you wouldn't normally eat frozen stuff. The chef was nice however as we asked for a poached egg that was not over cooked and she went away and did that. I appreciated that.

Customer review rating 4.0/5

Joanne B. Families - Confirmed reviews ALL

The pool was a lovely surprise. Also the restaurants were only a very short walk away and had plenty of choice

Customer review rating 5.0/5

Andrea K. Families - Confirmed reviews ALL

Great service. Quick and easy check in.

Other web-users rate our hotel

  • 1,133 reviews 9.2/10 Location
  • 1,812 reviews 5.1/10 Room
  • 1,315 reviews 6.4/10 Service
  • 23 reviews 5.3/10 WiFi
  • 759 reviews 2.9/10 Cleanliness
  • 640 reviews 6/10 Comfort
  • 474 reviews 6/10 Breakfast
  • 468 reviews 4.7/10 Amenities

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