Novotel Rotorua Lakeside Hotel 4.5 stars

Just what I needed. Relaxing because it peace and quiet. Beautiful view of the city.

We stayed overnight at Lakeside Rotorua and we really enjoyed it and wished we stayed longer. The people handling the check-in counter especially Roshan was polite and welcoming. The girl who handled our check out was also very nice. The girl named Maggie at the restaurant was not very welcoming. She doesn’t seem very happy to be there and was quite impolite. She was accompanied by an older caucasian guy who also seemed to be dragging his heels and answering our question about the voucher drinks indifferently. Good thing a friendly guy came by (I totally forgot his name argh! Enrique? Or a Spanish sounding name with dark longish hair ) who saved the day by genuinely smiling and telling us that we can park our luggage trolley in the bar area while we wait for check-in. He is very nice! We love our clean room (yes, I checked under the bed!) and clean bathroom/toilet. I was actually on guard about this because Novotel Wellington had a handful of trash under the bed and even had an empty can of drink behind the curtain. I’m glad I had a positively different experience at Novotel Rotorua. We enjoyed the hot pools and the breakfast buffet (16 and below eat free!). The hot pools alone will definitely make us come back and stay again! We love the location being it a few minute stroll from Eat Street. But next time, we’ll try the Novotel in-room dining or Novotel/Pullman restaurants for lunch/dinner and use our Accor card for dining discounts.

Great staff super friendly

Swimming area was amazing

Check in and check out staff were great! Room we had was well located and well laid out for our family. Room itself was bit dated but was clean and tidy with comfortable bed for a good few nights rest. We were a bit disappointed as we wanted to enjoy the buffet dinner but when we went down to enquire/reserve a table for later that night we're told fully booked - would have been nice to at least be told/notified even in booking confirmation email that if choosing to dine in-house for an evening meal that it is best to book in advance. Breakfast was good - plenty of choice and refreshed regularly. Overall pleasant stay.

Good stay, nice room and staff were lovely. Carpark gets full fast at end of day and some parks are a bit small for today's vehicle size. Recommend getting back early to get a park.

Well located. Buffet breakfast could be stepped up a little bit with the food options

The experience was generally quite positive. We loved our beds and the room was nice and quiet (lake side). Room was a bit dated, particularly the bathrooms, and one of our sheer curtains was missing so we couldn't have the sheers closed to have a bit of privacy but get the light in from outdoors. The timing of the mineral pools refills was a bit off and so, we only got to soak in them 2x during our 3 night stay. The hotel staff was super friendly and helpful.

we stayed in the lake view room and enjoyed the cleanliness and location of the hotel. It was a very busy place as it was the long weekend so lots of people, however, the staff were lovely, went the extra mile for us in making sure we had everything asked for. enjoyed the breakfast. thank you Novotel we will be back

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

like to thank management and staff for a very enjoyable stay also appreciated the gesture of my 87 year Happy Birthdays wishes which was brought to our door just after arriving . we also had a very enjoyable meal in the dining room with a couple of relations who joined us , thank you all RONALD HARRY DAVIES

Friendly staff, fantastic location and overall, just a great place to stay! Enjoyed the breakfast this time around which was a great way to start the day. We have stayed here many times and don't have anything but nice things to say about the property and the team.

A six night staycation at Novotel Lakeside Rotorua was an escape from Wellington. Happy with Hotel amenities and food but disappointed that check-in staff did not notice our request for stand alone shower and we had to change the next day. Unusual that Dining at night is limited to $49 buffet dinner. Fortunately can have a selecion of a la carte dishes from the bar. Baby pork spareribs are fantastically good.

We originally booked for one night but after less than an hour realised this is such a nice hotel that we added another night to or stay. The room had a perfect lake view, was quite large and we enjoyed a great sleep both nights. We had breakfast (mushrooms) on the first morning and it was delicious. ALL staff (pun intended) were amazing, with check in and checkout both seamless, while the restaurant personnel and housekeepers were all warm and full of smiles. Thanks to everyone for giving us such wonderful treatment.

We expected that this would be another of Novotel's great hotels. It is not. This particular hotel was a letdown from the drive in the very tight carpark, the protracted check in process even after checking in online, the room next to the elevators where it seemed all guests mustered to make noise, the poor state of the room with ripped shower curtain and very badly stained toilet to the check out where again it was protracted because the staff member said things had not happened to make it easy. The restaurant and bar were good, although the social distancing after the change of alert level left a bit to be desired.