Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.7/5 2,280 reviews

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Novotel Rotorua Lakeside - Image 1
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Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  2,280 reviews

TripAdvisor Rating  3.9/5  3,339 reviews

Rooms are dated

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

I have stayed at this faculty in the past and commented then that the rooms and facilities were looking tired. From the main entrance carpet needing attention to worn and badly stained carpet in the rooms. Bath tubs stained and silicon decoloured, joinery units with chips of formica missingand badly scuffed walls from suitcases, and then no onsite parking - $15 per day charge (if you read the sign) otherwise large fines. The good: The staff are all wonderful and very obliging, breakfast great value for money , dinner average value for money.

Dear Valued Guest, Thank you for sharing your feedback with us. We truly appreciate your kind comments and are happy to hear that our staff and breakfast made a positive impact during your stay. We’re currently undergoing renovations to improve our facilities, and we sincerely thank you for your patience as we work to enhance the guest experience. We look forward to welcoming you back to Novotel Rotorua Lakeside once the updates are completed. Warm regards, Novotel Rotorua Lakeside Team

Good choice in Rotorua

TripAdvisor rating 4.0/5

Andamos_bien TripAdvisor review

Novotel is a lovely place to stay. It has its own geothermal hot pools downstairs. There are about 7 to choose from with varying temperatures. The room was very nice, good beds, good bathroom although slightly lacking in lighting. Only a kettle and some drink sachets, and milk provided in the brilliant fridge with clear door. The staff are very friendly and cannot do enough for you. Then there is the location, right next to Eat Streat and the lake. There is an outdoor carpark, you pay inside at reception through a QR code or direct to the nice lady. Stay here!

Well located.

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Staff were polite and helpful, I would recommend this hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Rotorua Lakeside Team

Very Nice hotel

Customer review rating 5.0/5

Jay C. Couples - Confirmed reviews ALL

Was upgraded to a exec suite with beautiful lake view. very impressed.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Rotorua Lakeside Team

Average experience

TripAdvisor rating 3.0/5

damasust TripAdvisor review

I am an ACCOR member and was a little disappointed in this hotel. A bit tired in places. Room was ok but needed more cleaning and a freshen up, particularly the carpet. Front desk and bar staff were happy and tried to be helpful but needed a little training. Only eating was at breakfast. Quite a good selection but don't try and get an egg! The lady who was supposed to cook the eggs kept disappearing and when she reappeared was simply rude. We were over a week into our trip to NZ and this was the first time we experienced rudeness - very disappointing.

Dear Valued Guest, Thank you for taking the time to provide your feedback. We’re truly sorry to hear that your stay did not meet your expectations, especially as a valued Accor member. Your comments are important to us and have been shared with the team as we work to improve the overall experience for our guests. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the high standards we aim to deliver. Kind regards, Novotel Rotorua Lakeside Team

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Other web-users rate our hotel

  • 1,382 reviews 9/10 Location
  • 2,335 reviews 4.5/10 Room
  • 1,633 reviews 6.3/10 Service
  • 26 reviews 5.4/10 WiFi
  • 1,021 reviews 2.4/10 Cleanliness
  • 810 reviews 5.5/10 Comfort
  • 633 reviews 4.1/10 Amenities
  • 618 reviews 3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.