Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.7/5 2,777 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  2,777 reviews

TripAdvisor Rating  4.0/5  3,304 reviews

Extremely disappointed

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Booking made for 4 people (2 adults, 1 4yr and a baby). On booking requested a port a cot for baby and received confirmation that this would be allocated to our room. On arrival, no port a cot in room, pull out sofa not prepared/no linen provided and only 2 towels in room. Every evening I had to contact reception to receive more towels as house keeping only provided 2 towels each day for 4 occupants. No milk provided during 'servicing' each day of our stay. Used coffee cups not washed/replaced during servicing. On check in, no information was provided regarding location of laundry, pool, gym, restaurant or internet.

Dear Annaleise V., Thank you for taking the time to share your experience with us. I sincerely apologize for the multiple issues you faced during your stay, especially regarding the lack of the port-a-cot, unprepared pull-out sofa, and insufficient towels. This is not the level of service we aim to provide, and I completely understand your frustration. We also apologize for the oversight regarding the milk and the unwashed coffee cups. Housekeeping is expected to maintain high standards, and we clearly fell short in your case. I will be reviewing these matters with our team to ensure they are addressed promptly. Moreover, I regret that the necessary information about our amenities was not shared with you upon check-in. This is an important part of ensuring a smooth and enjoyable stay, and I will ensure that our team is more diligent in providing this information moving forward. Once again, I apologize for the inconvenience caused, and I hope you will consider giving us another chance to provide the service and comfort you deserve. Sincerely, Edward Judd General Manager

Pleasant stay with great service

Customer review rating 3.5/5

Rajagopalan R. Families - Confirmed reviews ALL

Pleasant stay and great service overall. But Wifi was not working some of the time, requiring manual password reset almost everyday, which was a bit of a hassle.

Dear Rajagopalan R., Thank you for your feedback! We're thrilled to hear that you had a pleasant stay and received great service. We sincerely apologize for the inconvenience caused by the WiFi issues during your stay and understand how frustrating it can be. Rest assured, we are working on resolving this to improve the experience for future guests. We also appreciate your suggestion regarding more vegetarian breakfast options. Your input is valuable to us, and we will consider adding more rice-based options to better accommodate our guests' dietary preferences. We look forward to welcoming you back and ensuring an even better experience. Sincerely, Edward Judd General Manager

Needs improvement

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

The good: towels, bed. The bad: carpet in room was a mess, parking was extra, did not tell us that breakfast was not included. We found out at checkout that breakfast was $37. Not worth $37.

Dear Nicholas G., Thank you for sharing your feedback. We’re glad to hear you were pleased with the towels and bed during your stay. However, we are truly sorry to learn that your experience was marred by the condition of the carpet and the confusion around parking and breakfast costs. We apologize for any inconvenience this caused. We will be addressing the carpet issue with our housekeeping team and ensuring clearer communication regarding breakfast and parking fees, so guests are fully informed before check-in. We appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you back in the future for a more seamless experience. Sincerely, Edward Judd General Manager

Excellent location

Customer review rating 5.0/5

Julie Couples - Confirmed reviews ALL

Hotel was in an excellent location. The bonus of a thermal pool was great. The staff were very friendly.

Dear Julie S., Thank you for sharing your positive experience! We are delighted to hear that you enjoyed the excellent location and the thermal pool. It’s also wonderful to know that our staff, especially the receptionist who recently returned from maternity leave, made such a positive impact on your stay. We are so pleased that you appreciated the upgrade to a lake view room and the gift as a token of our appreciation. We look forward to welcoming you back to Ibis Rotorua for another great stay. Sincerely, Edward Judd General Manager

Disappointing Stay with excellent Customer Service from Joe and Steve, guys who sorted TV out for us.

TripAdvisor rating 2.0/5

mary K TripAdvisor review

Very disappointing experience at Novotel Rotorua Lakeside Hotel, especially given the expectations for cleanliness and service. The state of the room, with dust, mold, and an unclean toilet, seems unacceptable for the price we paid. Its frustrating when facilities like TV are broken and not immediately addressed. However, it's great that Joe and Steve provided excellent customer service, offering apologies and resolving the issues promptly. They made a positive impact despite the overall dissatisfaction with the room. Hopefully, the hotel can address these cleanliness issues for future guests.

Kia Ora, Thank you for your feedback. I’m truly sorry that your stay fell short of expectations due to cleanliness and maintenance issues. This is not the level of service we strive for, and I apologize for the frustration it caused. I’m pleased to hear that Josh and Steve were able to assist you promptly and provide excellent service. We’ll be sure to recognize their efforts. In the meantime, we’re addressing the cleanliness concerns with our housekeeping team to ensure future guests have a more pleasant experience. We appreciate your honest feedback and hope you’ll consider giving us another opportunity to provide a better stay.

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Other web-users rate our hotel

  • 1,439 reviews 9.1/10 Location
  • 2,500 reviews 4.6/10 Room
  • 1,780 reviews 6.7/10 Service
  • 39 reviews 3.4/10 WiFi
  • 1,058 reviews 2.5/10 Cleanliness
  • 892 reviews 5.5/10 Comfort
  • 677 reviews 4.1/10 Amenities
  • 655 reviews 3.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.