Customer review rating 4.2/5 13,374 reviews
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Steps from "Eat Street" bars and restaurants
Indoor pool, fitness centre, hot tub
Complimentary geothermal mineral pool access
Light-filled restaurant, hot breakfast buffet
Clarke's Bar with lake-view terrace
Check-in from 14h00
Check out up to 11h00
Paying
Lake End
Tutanekai Street
3010 rotorua
new zealand
Check-in from 14h00
Check out up to 11h00
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Number of meeting rooms: 11
Maximum size: 320 m²
Maximum capacity: 350 people
Maximum banquet capacity: 300 people
Convenient Location
Jacqueline H. Business - 23/02/2021 Confirmed reviews ALL
When I arrived they said I did not have a booking and I showed them an email from Booking.com an also an email from Novotel offering an opportunity to upgrade The manager then was called and she eventually found the reservation I have stayed many times at the Novotel but this time my bed was very Lumpy and too soft. An average stay co pared to previous.
Run down hotel that classes itself as 4.5 star when it is really a 3 star at its best, very dated and shabby.
Nardene Q. Friends - 23/02/2021 Confirmed reviews ALL
The staff are lovely, but that is where it ends, very dated, dirty room, black mould on the fire sprinkler, one sprinkler was covered in, dirty toilet roll holders and dirty handles where towels are kept, my mattress had either a massive blood or that coloured stain on it, the carpet was torn, the wardrobe door would not open / close it was jammed shut, the very dated and old wooden thing that the soap was left on was very rough, the fan in the bathroom was covered in dust and grime, therefore didnt actually work, the power socket in the bathroom had different paint where they had tried to touch up but the colour didnt match, the toilet was green and dirty from scum, also the shower had a lot of water and soap scrum. Overall I would give you a one, but the staff were so nice that I gave you a three.
Great location
Darryl F. Families - 22/02/2021 Confirmed reviews ALL
Great location, clean rooms, awesome staff, highly recommend
OK stay
David F. Couples - 22/02/2021 Confirmed reviews ALL
Original booking at Pullman transferred to Novotel due to flooding. Not the fault of either hotel but we weren’t informed until we received automated cancellation email the night before our stay. Disappointing that neither Pullman or Novotel went out of their way to acknowledge the breakdown in communication with us.
Great location
Lorin H. Couples - 22/02/2021 Confirmed reviews ALL
Really good location, easy to get to and the whole town centre within walking distance. Staff were all very friendly and check in and out were quick and seamless!
Our most recent 20 reviews
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