Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.7/5 2,558 reviews

Novotel Rotorua Lakeside - Image 1
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Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  2,558 reviews

TripAdvisor Rating  4.0/5  3,328 reviews

Dirty

TripAdvisor rating 1.0/5

Joanne W TripAdvisor review

We were supposed to stay here for 3 nights. We checked out after one night. The room was really dirty. The bar is also not clean, I had to send drink back as there was lipstick on the glass. On checking out I was asked if the Manager could email me to discuss further. Of course I agreed - still waiting for the email…. They clearly just don’t care. Incredibly disappointing.

Good location and free laundry

Customer review rating 3.0/5

Calexander Couples - Confirmed reviews ALL

Our room was pretty run down including lots of stains all over the carpet and the tub had black stains. That said the bed was comfortable. The breakfast buffet wasn’t great for the price - would’ve expected an omelette station or similar. The fruit was mostly cut up oranges and apples - again for the price maybe something a little nicer. The location however was great and appreciated that while there was no laundry service we had free access to a washer and dryer.

Good stay.

Customer review rating 4.0/5

Ian K. Business - Confirmed reviews ALL

Very pleasant well appointed room. Clean and tidy.

1970's Revisited!

TripAdvisor rating 1.0/5

SE6A Couples - TripAdvisor review

Good location and pleasant bar area. But, standard rooms are dire!! Whilst the outside has been clad to give a modern look they have clearly done nothing to the rooms since it was built, around 40 years ago!! Probably the worst room I've ever stayed in! Bedding and linen reasonable and appeared clean but the room is beyond help. View the pictures and make your own mind up... I don't think this is the fault of staff as it's just beyond their abilities. This is poor senior management and greedy corporate world that won't spend money but would rather 'trick' customers into booking. I will never use another Novotel as a result of this stay!

Kia ora, Thank you for sharing your experience. While we’re pleased you enjoyed our location and bar area, we’re sorry to hear that your room did not meet expectations. We acknowledge your concerns and understand how important a fresh and modern environment is for our guests. While our team takes great pride in cleanliness and service, we recognize that some areas of the hotel are due for updates, and your feedback has been shared with senior management. We appreciate your honesty and regret that this stay has impacted your view of Novotel. We hope you might reconsider in the future and allow us the opportunity to provide a better experience. Ngā mihi, Edward Judd General Manager, Novotel & Ibis Rotorua

Excellent location and helpful reception staff

TripAdvisor rating 4.0/5

suep80 TripAdvisor review

On the positive side the reception staff were very helpful with their advice. The location is superb and we were able to park right outside the hotel for free. On the not so positive side, the hotel is quite tired and the carpet in our room was badly stained. But the upstairs definitely out did the downs so we would recommend this hotel.

Kia ora, Thank you for your kind words about our reception team and superb location. We’re pleased to hear you found the staff helpful and appreciated the convenient parking. We acknowledge your feedback regarding the room condition and will share it with our team to ensure we continue making improvements. It’s great to know that, despite this, you would still recommend us, and we hope to welcome you back for an even better stay in the future. Ngā mihi, Edward Judd General Manager, Novotel & Ibis Rotorua

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Other web-users rate our hotel

  • 1,434 reviews 9.2/10 Location
  • 2,455 reviews 4.4/10 Room
  • 1,719 reviews 6.5/10 Service
  • 30 reviews 5/10 WiFi
  • 1,068 reviews 2.3/10 Cleanliness
  • 867 reviews 5.4/10 Comfort
  • 657 reviews 4/10 Amenities
  • 643 reviews 3.3/10 Vibe

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