Novotel Rotorua Lakeside Hotel 4.5 stars

Everyone we encountered were lovely to talk to and made our stay feel very relaxing and care free. The receptionist at both check-in and check-out was lovely and we didn't feel rushed. The bar staff were great , excellent sense of humour - especially when we spotted how many bottles were displayed behind the bar! The restaurant staff were good but maybe a little bit more attention to detail as on the morning we were checking out we had our breakfast but no cutlery, the tea cups were what you would normally get an expresso or short black in. The food was excellent though. The room was well presented and clean and the bed was so comfortable it was hard to get up in the mornings. We loved the fact that we had to book for the pool area as this meant it wasn't overcrowded and made it feel more special to have it to ourselves. The location was great too as you have the lake at one end of the street and Eat Street on the other - perfect combination. It's going to be even better once the activity park is finished.

Excellent, will be back again

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Fast frenidy check in .Very clean room, with good covid care taken care of. Most enjoyable stay and felt most welcome. Thankyou. Very tasty meal at the resurant with outstsanding service .

Stayed 1 night with the kids. Great location for walking to "Eat Street" and to local activities

The room was not only shabby but dirty. There was what looked like vomit on the sink (I have a photo if you’d like) and snot on the wall. The fold- out couch was so uncomfortable. There were burns/stains on the carpet and the buffet breakfast (usually a highlight) was unavailable, which I understand due to Covid but no one told us when we booked. The price was expensive and the room was not worth it. I will not stay at another Accor hotel after this experience.

Excellent hotel. Great staff, that responded to our queries and helped us get a very suitable room for our family.

What an absolute pleasure it was to stay at this Novotel! The service, hotel facilities , cleanliness, comfort of the beds was wonderful. The breakfast menu great, food was beautiful and the service from Dean and his team was amazingly friendly and professional. We certainly felt very well looked after and just a bit spoilt.

Great location and friendly staff but needs a deep clean, cups were dirty and thick dust.

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.

Nice view, food not the best

Beatiful clean room, friendly staff, delicious breakfast. Great place to stay.

Another stay at the Novotel, our go to for our annual holiday in Rotorua. Disappointed that we couldn't use the pool area due to the 2 bubble COVID requirement but understand the need. Also disappointed no buffet breakfast but we'll just have to return once we're out of Level 2!!

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .