Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.7/5 2,430 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  2,430 reviews

TripAdvisor Rating  3.9/5  3,333 reviews

Staff were really helpful.

Customer review rating 4.5/5

Carole Solo - Confirmed reviews ALL

My two-night stay was very pleasant. Staff were extremely helpful and patient. The hotel is in an excellent location. I would have liked better lighting in the room.

Great location, one difficult staff member, tired furniture and furnishings.

Customer review rating 3.5/5

Sally Friends - Confirmed reviews ALL

We arrived at 6pm, 6 of us, two staff members and one customer being served. I asked the other staff member if he would attend to us or should we wait behind the other customer. He said to wait at his counter. His manner was not friendly and he mumbled with no eye contact. He proceeded to shuffle papers around. After a few minutes he said he was going off to attend to messages and would be back later. He walked off, by this time the foyer was filling with arrivals for check in. We moved over to the other staff member, Lillian, she noticed all the customers and wondered where her work colleague was. She went and called him back to assist customers. Every other staff member we dealt with was polite, helpful and personable. The chairs in the dinning room were stained and looked dreadful. Our ensuite had black mold on the wall and ceiling. The carpet in our room was stained . The bed and chairs were very comfortable. We appreciated the free laundry and the gym. The shower, despite being over the bath, was warm and great pressure. The bar had a soloist playing and a lovely atmosphere, staff were attentive. Food in the dining room was plentiful and tasty. Staff had ongoing problems with the coffee machine. The location of the Novotel was fantastic, parkland, lake, shops and eat street.

Customer review rating 1.5/5

Peter D. Friends - Confirmed reviews ALL

Of my 3 rooms booked , none were ready at check in .(4.30 pm ) Check in lady had negative attitude, so I had to ask for the manager of which she advised was at the next counter.

Really unclean room & dirty towels

Customer review rating 1.0/5

Harry B. Couples - Confirmed reviews ALL

We had to change room since in the first one there we even cut fingernails on the ground. In the second one dirty towels and we gave up as it seemed for us this hotel does not care about cleaness at all. Worst stay of our whole tripto NZ!

Disappointing

Customer review rating 1.0/5

Logan M. Business - Confirmed reviews ALL

Arrived at 12:30 (midnight). Lifted receiver at front door and listened to ring tone for about five minutes, during which time able to see duty manager walking round lobby unpacking a new keyboard or something, but who did not answer the ringing phone. Eventually some drunk people seems to know someone inside the hotel and so I snuck in the open door then and went into duty manager’s office and asked him to check me in. Eventually got up to room to find rubbish bin had not been emptied from previous guests.

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Other web-users rate our hotel

  • 1,414 reviews 9.1/10 Location
  • 2,407 reviews 4.5/10 Room
  • 1,683 reviews 6.3/10 Service
  • 26 reviews 6.2/10 WiFi
  • 1,054 reviews 2.3/10 Cleanliness
  • 849 reviews 5.4/10 Comfort
  • 652 reviews 4.1/10 Amenities
  • 642 reviews 3.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.