Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.2/5 3,307 reviews

Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone +64 7 346 3888

Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,307 reviews

TripAdvisor Rating  4.0/5  3,214 reviews

Certificate of excellence 2022

Customer review rating 3.5/5

General Families - Confirmed reviews ALL

Pretty average service I believe a night of free stay is worth no bargsin for.. Hopefully in future we are made aware of this

Dear Nitesh K., We very much appreciate your rating regarding your stay at the Novotel Rotorua Lakeside. We hope that you will provide us with the opportunity to improve your next visit as we strive to deliver an exceptional experience. Sincerely, Edward Judd General Manager

Welcomed quality and relaxing stay

Customer review rating 4.5/5

Jonathan Business - Confirmed reviews ALL

No fuss, with well appointed room and good breakfast. Would welcome opportunity to stay again.

Dear Jonathan G., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Customer review rating 3.0/5

Paul Z. Business - Confirmed reviews ALL

There was only one receptionist at both check out and check in which meant queues. I visited the bar one night, and the barman totally forgot my order. It was something like 40 minutes before it was filled. On a positive side, he didn't charge me.

Dear Paul Z., Thank you for taking the time to comment on your stay with us. I was disappointed to read your comments regarding the staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologize if you felt that we did not deliver on this occasion. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Well located

Customer review rating 4.0/5

Tony W. Business - Confirmed reviews ALL

Nice and clean rooms

Dear Tony W., Thank you very much for taking the time to share your review with us following your recent stay. We are conveniently located and we`re glad to read that you were able to make the most of it. Thank you again for your great review and we look forward to welcoming you back for another perfect stay. Sincerely, Edward Judd General Manager

Well located

Customer review rating 4.0/5

Jeni A. R. T. Couples - Confirmed reviews ALL

Only one chair in the large room which meant one had to sit on the bed No milk for the tea and coffee Shower cold both mornings When we mentioned the shower issue as we checked out our bill was reduced by $200 immediately and she noted the room number and said it would be passed on to maintenance The beds were very comfortable and the large towels great

Dear Ray T., Thank you for taking the time to review our property. I am glad to learn you appreciate the convenient hotel location. However, I apologize that some aspects of the room accommodation and bathroom facility fell below your expectation. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

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Other web-users rate our hotel

  • 1,164 reviews 9.4/10 Location
  • 2,117 reviews 5.4/10 Room
  • 1,803 reviews 7.9/10 Service
  • 44 reviews 3/10 WiFi
  • 856 reviews 6.2/10 Comfort
  • 721 reviews 3.9/10 Cleanliness
  • 587 reviews 5.6/10 Amenities
  • 542 reviews 7.4/10 Breakfast

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