Novotel Rotorua Lakeside Hotel 4.5 stars

TripAdvisor rating 4.0/5 3,014 reviews
Novotel Rotorua Lakeside
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Contact email

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :   STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :   STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

City View King Room

  • Max. number of persons: 4
  • Area: From 32
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

City View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Lake View King Room

  • Max. number of persons: 4
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Lake View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Studio Family Room

  • Max. number of persons: 3
  • Area: From 30
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Photo non contractuelle / Strictly non binding

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,365 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,014 reviews

Kia ora Novatel Rotorua Lakeside!

TripAdvisor rating 4.0/5

WairuaS Solo travel - 30/11/2019 TripAdvisor review

Checked in on line with txt confirmation of key waiting. Parking at the door. Kaitlin on reception kindly met my booking requests of an upgrade and very generous next day late check out of 2pm. Room service delivery was friendly. Nice to be served by Maori staff with "Kia ora" and "Morena" the next day. You were pleasantly reminded that you were in Aotearoa / New Zealand with Rotoruas' specific brand of hospitality. On departure, Leia kindly assisted with luggage, despite reception being busy. She also appreciated a tip, with a jar of M&M's gifted in return. Kia ora Novatel for a very pleasant and warm stay. If you are visiting from overseas (or anywhere else) I strongly recommend this hotel for the location, facilities and their exceptional hospitality and service. They will look after you.

Dear WairuaS, Thank you for your amazing 5 star review! It was a pleasure to welcome you to our hotel. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua!

Mr

Customer review rating 4.2/5

Timmy R. Business - 27/11/2019 Confirmed reviews ALL

Always a pleasure staying with you all. Staff are fabulous and the rooms are always clean and comfy

Dear Timmy R., Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel and found the staff and facilities to your liking. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Good food

Customer review rating 4.2/5

Don B. Couples - 27/11/2019 Confirmed reviews ALL

Your buffet night meal was great as we had family join us they loved it breakfast was great as. Well

Dear Don b., Thank you for your kind review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Excellent hotel with efficient and friendly staff

Customer review rating 4.2/5

Leon Couples - 26/11/2019 Confirmed reviews ALL

We had a lovely room viewing the lake, the hotel is a short stroll to restaurants and bars, but has a nice bar and restaurant on site! Great gym and pool with spa’s

Dear Leon, Thank you for your wonderful review. So glad to see that you enjoyed your stay with us and found the staff and facilities to your liking. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Friendly and welcoming

Customer review rating 4.2/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

Staff at reception were excellent. Whitney T in the bar was helpful and friendly. The room had a wonderful view and was comfortable. The breakfast was a little disappointing with no fresh fruit. But overall we would certainly stay again.

Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel and found the staff and facilities to your liking. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Comfortable Stay

Customer review rating 4.2/5

Pauline Friends - 26/11/2019 Confirmed reviews ALL

Bedroom is okay, beds are really nice. Bathroom / toilet can be improved. Might need some renovations for a more pleasant stay.

Dear Pauline, Thank you for providing a review of our hotel. Happy to see that your stay was, on majority, a comfortable and pleasing one. We look forward to having you stay with us again. Sincerely, Edward Judd General Manager

Good friendly reception and staff

Customer review rating 4.2/5

Deirdre E. Families - 26/11/2019 Confirmed reviews ALL

Very handy to restaurant where we were dining. Lovely out look and room well set up and clean

Dear Deirdre E., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Great facilities, great service and great food

Customer review rating 4.2/5

Talya Business - 26/11/2019 Confirmed reviews ALL

Over the last couple of months I have stayed 3-4 times for at least 2 nights and every time I have been so impressed. From the front desk to the Restaurant the staff were so friendly and accommodating. I could recommend the place more

Dear Talya, Thank you for your fantastic review. It was great to read all your positive comments! I was especially pleased to see that you received such excellent service from our staff, I will make sure to let them know! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you stay with us again. Sincerely, Edward Judd General Manager

Excellent front of house staff and a very nice room made our stay very enjoyable.

Customer review rating 4.2/5

Nick A. Couples - 26/11/2019 Confirmed reviews ALL

Check in staff were fantastic and ensured we had a great room with a superb view.

Dear Nick A., Thank you for your awesome review! So happy to see you enjoyed your stay. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Very pleasant

Customer review rating 4.2/5

Gerard Couples - 26/11/2019 Confirmed reviews ALL

The facilities are well cared for. Dinner was lovely but breakfast lacked in cold meats & cheese. The rooms are spacious & clean.

Dear Gerard, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We do appreciate the feedback about the breakfast options, we will most certainly review that. We look forward to hosting you again! Sincerely, Edward Judd General Manager

It was mostly very good.

Customer review rating 4.2/5

David T. Families - 25/11/2019 Confirmed reviews ALL

With a couple of exceptions it was excellent. The hotel is in a great location and the room was very good. The front desk service was also good. There area few things that need to improve with the buffet and checkout system.

Dear David T., Thank you for taking the time to comment on your stay with us. Happy to see you enjoyed our great location and also your room. We do appreciate the feedback about the restaurant and also your check in/out experience. Rest assured corrective action will be taken to ensure incidents like these do not occur again to any of our loyal guests. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Disappointing

Customer review rating 4.2/5

Kelsey W. Couples - 25/11/2019 Confirmed reviews ALL

We paid extra for a lake view and spa to end our holiday - so that we didn’t have to walk to the Polynesian Spa (because the upgrade costed about the same). What we got was a majority of our view was looking into the next hotel rooms, and the spa was a tub with jets, which we didn’t use because we couldn’t fit in there together. Our air conditioning didn’t work either - not good in a 33deg heat. Most of the night there was a sound above us like someone was polishing floors on and off - whether this was the air con or not, I don’t know. The best thing about our stay was our comfortable bed and location. But other than that, I wouldn’t pay to stay here again.

Dear Kelsey W., Thank you for taking the time to share your feedback. Happy to see you enjoyed our great location and also the bed. However, I do apologies for the room not meeting your expectations. We do always try our best to allocate the best room available and I am so sorry to see that we didn't this time around. I have already asked our maintenance team to look into the air con as soon as possible. So sorry for the inconvenience it caused you! We do appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Wonderful - got an upgrade without asking and was so impressed

Customer review rating 4.2/5

Judy C. Friends - 25/11/2019 Confirmed reviews ALL

Very enjoyable and relaxing weekend

Dear Judy C., Thank you for your wonderful review! We are so glad to hear you enjoyed your visit to our hotel, especially your room upgrade. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Very good will recommend

Customer review rating 4.2/5

Mark W. Business - 25/11/2019 Confirmed reviews ALL

it was so much better than last time, poles apart in fact, I purposely opted for a cheaper room as I thought why bother as last time It was so disappointing , however I was pleasantly surprised, the room was fine, the staff were excellent and the food service was good enough to stop us going elsewhere looking for dinner, thanks.

Dear Mark W., Thank you so much for your lovely review of our hotel. It is always great to hear when we've exceeded a guest's expectations! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

5 star

Customer review rating 4.2/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Our stay was for a conference, from the moment we checked in to our leaving we were happy with the service. Loved the extra effort that went into recycling - down to the glass drink bottles. Loved the juicer at breakfast. Some much choice for the special $1 breakfast.

Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Less than satisfying, would not stay again.

Customer review rating 4.2/5

Michelle B. Couples - 25/11/2019 Confirmed reviews ALL

On arrival you have 2 staff on reception, one was running around doing everything and the other was standing there doing nothing and did not help us. The bed was so soft and uncomertable. the fridge in our room was lound and clunked, we ended up getting up in the middle of the night to work out how to turn it off. We got back to our room early avo (2pm ish) and the man came around to check the bar in the room and we told him about the firdge and he just shruged and said 'Oh' and left. There was also no wifi, you had to pay for it.

Dear Michelle B., Thank you for providing a review of our hotel. However, I was really disappointed to read your comments regarding the service from our staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager
Customer review rating 4.2/5

Sharon P. Business - 25/11/2019 Confirmed reviews ALL

Staff were very helpful and respectful. Over all experience was very good, I just want to mention 2 things that would have improved the stay. 1. Shower nozzle too high and not able to adjust. Poor water flow. 2. Very poor air conditioner. Didn't make the room very cool which meant room was too warm at night to sleep comfortably.

Dear Sharon P., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. However, I do apologies for the issue with the shower and also the air con. I have asked our maintenance team to look into this as soon as possible. I am sorry for the inconvenience it caused you during your stay! We hope to see you back again soon! Sincerely, Edward Judd General Manager

check in was shocking, room was not what we booked and the restaurant had poor quality food

Customer review rating 4.2/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

As Platinum members we expect a certain level of service at a hotel. Firstly, for a hotel that was fully booked to only have one receptionist attending check in is not acceptable. We were not greeted properly, not offered our benefits and the room that we were given was not what was booked. The food served in the restaurant was cold both at dinner and breakfast. Check out was not up to par as the reception had lost our check in document with the pre-authorisation.

Pleasant stay - a few niggles

Customer review rating 4.2/5

Brenda Couples - 24/11/2019 Confirmed reviews ALL

Nice hotel, lovely room with nice view over lake, a few misses with the room cleaning (eg not emptying the rubbish bin), terrible internet which was totally unavailable for at least 12 hours one day, enjoyed the restaurant.

Dear Brenda, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We will most definitely look into your feedback about your room and also the Wi Fi. So sorry for the inconvenience it caused you! We look forward to hosting you again! Sincerely, Edward Judd General Manager

Comfortable hotel, convenient location

Customer review rating 4.2/5

Mick P. Couples - 24/11/2019 Confirmed reviews ALL

Comfortable room, good selection at breakfast. Guest laundry was very useful.

Dear Mick P., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel, especially your room and also the breakfast selection. We hope to see you back again soon! Sincerely, Edward Judd General Manager
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