Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,494 reviews

Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

Non contractual photo

  • 2 persons
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,494 reviews

TripAdvisor Rating  4.0/5  3,262 reviews

Don’t expect Novotel to accomodate your family

TripAdvisor rating 1.0/5

Philippa C TripAdvisor review

Don’t actually expect them to accomodate your family. As a part of a “family deal” I booked two rooms. On arrival, they’re not connected (even though I did check this when I booked). They said they’d not even necessarily bre next to each other!!! There was no remote concern about splitting a family up, or how this arrangement would work. The clerk and the supervisor then blamed me for not putting in my own special request to have connected rooms! Don’t book this place. They don’t care.

Kia ora, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay, especially with the room arrangements. We understand the importance of family comfort, and we regret falling short of your expectations. Your feedback is invaluable, and we will use it to review our processes and ensure better communication regarding room preferences. We appreciate your understanding and the opportunity to improve our services. If your travels bring you back to Rotorua, we would be honored to have another chance to provide you with a seamless and enjoyable stay.

Pleasant location

TripAdvisor rating 4.0/5

Diane W Couples - TripAdvisor review

Wonderfully located in close proximity to the lake. Suggest requesting a lake view as it was outstanding. Welcoming reception staff and morning greetings from housekeeping. Reception area is well laid out , bar area, access to an outside area. A pleasant stay just a little tired.

Kia ora Diane, Thank you for choosing to stay with us and sharing your feedback. We're delighted to hear that you enjoyed the wonderful location, outstanding lake view, and the warm greetings from our staff. Your positive comments are appreciated. We understand your mention of the property feeling a bit tired, and we want to assure you that we continuously strive to enhance our facilities. Your insights are valuable as we work towards providing an even better experience for our guests. We look forward to welcoming you back and ensuring your future stays are even more enjoyable.

Make sure you plan for 3x the night rate !!!

TripAdvisor rating 1.0/5

Louise R TripAdvisor review

Do not book this hotel if you want money to spend on the rest of your holiday. They take a holding payment for the room fee and $100, then charge you in full on departure. The next day they then take the payment again. $205.00 room cost me $ 715.00 hold on my account for 4 days !!! I spoke with the hotel the day after and they confirmed this is common practice. Well not in any hotel I have stayed in before , room rate upfront then $100 holding fee normally .

Kia ora, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the holding payment process. We understand the importance of transparent billing and will investigate this matter promptly to ensure that our procedures are communicated correctly at check-in. Your feedback is crucial for us to continually improve our services, and we appreciate your patience and understanding. We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience.

Excellent location

TripAdvisor rating 4.0/5

Ed S TripAdvisor review

The hotel is smart, if a little impersonal, the room was good and the facilities fine. Excellent view over the lake from our room and a 2-minute walk brought you to the centre. Parking in the next door car park was free if you sign up for reward programme.

Kia ora, Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our excellent location, smart facilities, and the beautiful lake view from your room. We strive to provide a comfortable and convenient experience for our guests. We appreciate your mention of the free parking through our reward program. It's always our goal to make our guests' stay enjoyable, and your comments encourage us to continue delivering excellent service. We look forward to welcoming you back on your next visit to Rotorua.

Perfect location for tarawera ultra trail

Customer review rating 4.5/5

Tehorakwaneken G. Couples - Confirmed reviews ALL

Very nice and clean. Everything we needed in a walking distance. Room was a little small for 2 weeks. Other than that it was perfect.

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Other web-users rate our hotel

  • 1,525 reviews 9.2/10 Location
  • 2,656 reviews 4.7/10 Room
  • 2,003 reviews 7.1/10 Service
  • 54 reviews 3.8/10 WiFi
  • 1,053 reviews 2.7/10 Cleanliness
  • 978 reviews 5.5/10 Comfort
  • 735 reviews 4.2/10 Amenities
  • 676 reviews 6.8/10 Breakfast

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