Novotel Rotorua Lakeside Hotel 4.5 stars

One drawback- information via in room TV lacking eg no information on restaurant advising Saturday night was smorgasbord

Friendly staff, comfortable rooms, warm atmosphere

As above

was very good the staff were great. just hot food and the hot pool wasn't that great

Love my stay at the hotel. Service was awesome and excellent. Very polite helpful and professional. Always happy to help. Room service was excellent. Very pleased at how tidy and clean the rooms were. Fresh towels, beds were made really well. I enjoyed using the pool and spa. However I found that even though people dried themselves for going into the changing rooms. There are wet floors. I've seen few people and also children almost slip over wet floors. There should be non wet slip floor mats outside from the entrance to the changing rooms to prevent injuries. Love my stay and definitely would make another booking.

The internet was not working on the first night I was there. The front desk staff are friendly but not engaged.

Overall not bad but always had to wait for someone to show up from somewhere every time we went to reception. It’s not exactly premium service to have to queue up to get service

The hotel food is excellent well presented Beds comfortable great location Thank you

Decided to stay at a luxury establishment instead of company-selected accommodation provider for a change, as I don't often stay in Rotorua for work. So thought I would treat myself for once! Surprisingly not as expensive as perceived.

I made several last minute bookings and each was met pleasantly buy the staff. The rooms were well kept and the location is fantastic. Gym facilities are top notch and though I never had time for the restaurant experience, the smells and sights always looked great.

Staff very welcoming Good sized rooms Fresh milk only improvement, UHT not good Very central location

great service , spa pools and restaurant all onsite without going outside

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

like to thank management and staff for a very enjoyable stay also appreciated the gesture of my 87 year Happy Birthdays wishes which was brought to our door just after arriving . we also had a very enjoyable meal in the dining room with a couple of relations who joined us , thank you all RONALD HARRY DAVIES

Friendly staff, fantastic location and overall, just a great place to stay! Enjoyed the breakfast this time around which was a great way to start the day. We have stayed here many times and don't have anything but nice things to say about the property and the team.