Novotel Rotorua Lakeside Hotel 4.5 stars

I stayed at the Novotel Rotorua on Saturday 1st May 2021. I was hosting 2 of my friends from Australia.

Love staying at Novatel Lakeside - the location is great, close to Eat Street and Rotorua destinations. The hotel itself very lovely, great service and great facilities.

Welcoming staff from front desk to cleaners. Recognised that I had been there before some customised the service and information needed. Excellent stay. Will be back again.

Friendly hotel well placed, close to shops, water and eating.

Staff were all friendly helpful and efficient

We had a good stay 1st day we told the cleaners we tidied our room and just needed towels etc. The second day our room wasn't serviced till 3ish after we asked twice.It was our wedding anniversary and we had to beg,wait and ended up going gor a walk as our boys got hungry and was tired of sitting in the foyer.The reception staff was amazing trying to make all the guest feeling welcome and cared for while sitting waiting for their rooms.We came back after three hours yo gind our room tidied a bottle of champagne and cakes left for us.Although we did not expect anything but just our room service it waz a kind gesture.Thank you to the staff

We had a lakeview room which had stunning views. The room was very clean and well appointed. The hotel bar is totally decorative, offers great comfort and ambience. We enjoyed the dining/ restaurant facility. The biggest thing was the friendly attitude of the staff. This usually the sign of a well run hotel. We didn't have time to try the indoor swimming pool or spa facilities.

Really enjoyed our stay, the staff are great. Liked having a bathtub.

Friendly helpful staff. Beautifully situated hotel. Well set out room. Good cleanliness. Wonderful access and parking. Nice food also.

Good location, very clean and spacious room, good breakfast and very friendly staff

Family friendly, however only thing that let us down was our rooms were not ready by our arrival time 2pm (we notified hotel of arrival time) We had to wait for an hour and 30mins after arrival time to be checked in.

This is a lovely Novotel which I would happily stay at again. The rooms and beds are comfortable, the restaurant buffet (dinner and breakfast) delicious and the bar (and smoking area) is delightful. There were a few minor irks with the stay (i.e. lifts not working, car park full) but most notably the rooms' bathrooms. Our room's shower head was so clogged with limescale that it sprays 180 degrees all over everything (i.e. the floor and me) and the toilet itself needed a real good scrub down, all up the bathroom felt tired and in desperate need of a refurb, which was a shame, as the room itself was very pleasant. All up, this is definitely one of the nicer Novotel's that I've stayed at in the A/NZ region and will probably stay at again.

Lovely lake view room. Staff very friendly and helpful.

The Novotel promotes the good location to Eat Streat, but what it doesn't advise is that on a Friday night the music from the restaurants reverberates off the walls of the rooms closest to Eat Streat, and this can go on until 2am.

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.