Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 2,649 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,649 reviews

TripAdvisor Rating  4.0/5  3,317 reviews

Great stsy

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Enjoyed the room - King size with Lake view perfect

Dear Karina E., Thank you for your feedback. We're glad to hear you enjoyed the King-size room with the lake view and that the booking and check-in process was easy. We also appreciate your comment about the buffet dinner and will certainly look into ways to improve it. We hope to welcome you again soon. Sincerely, Edward Judd General Manager

Bath/shower disgustingly dirty

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Not a 4-star hotel I have had cleaner bathrooms in a backpackers

Dear Haley S., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Customer review rating 1.5/5

Sajani W. Families - Confirmed reviews ALL

We stayed there last two days ..experienced was so bad very old furniture and bathrooms can’t say it’s 5star hotel..but the staff specifically manager is very helpful to customers…I think he is the only person who this hotel running as a business

Dear sumudil w., Thank you for your feedback, and I apologize for not meeting your expectations during your stay. We’re glad to hear that our Guest Experience Duty Manager, Gurinder, made a positive impact on your experience with his helpfulness. We will take your comments regarding the condition of the furniture and bathrooms seriously and look into areas for improvement. We appreciate you sharing your thoughts, and I’ll ensure that the team is made aware of your feedback. I hope we can welcome you back in the future for an improved experience. Sincerely, Edward Judd General Manager

Disappointing

TripAdvisor rating 2.0/5

Tour47676410044 Families - TripAdvisor review

Check in delayed two hours. Carpet stained and had holes. Windows noisey. Shower not draining. Dirty.

Kia Ora, Thank you for your feedback, and I sincerely apologize for the disappointing experience you had during your stay. A delayed check-in, cleanliness issues, and maintenance problems like a stained carpet, noisy windows, and a blocked shower are unacceptable and far below our standards. We are addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements. Your experience is not reflective of the quality we strive to provide, and I regret the inconvenience caused. Thank you for bringing this to our attention. We value your feedback and will work diligently to ensure future stays are significantly better.

Very good location

Customer review rating 4.0/5

Sergey P. Business - Confirmed reviews ALL

Very good location

Dear Sergey P., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

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Other web-users rate our hotel

  • 1,432 reviews 9.1/10 Location
  • 2,456 reviews 4.5/10 Room
  • 1,734 reviews 6.7/10 Service
  • 31 reviews 4.6/10 WiFi
  • 1,057 reviews 2.4/10 Cleanliness
  • 869 reviews 5.4/10 Comfort
  • 663 reviews 4.1/10 Amenities
  • 643 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.