Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.0/5 2,049 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & A la Carte Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Book this hotel
Room 1

Room

City View King Room with Special Access Bathroom

Photo out of - City View King Room with Special Access Bathroom

Our Superior King room combines modern decor, ergonomic comfort and high end room facilities such as 1 King Bed, city views, private bathroom with special access bathroom, LCD TV, internet access, work desk.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room
See availabilities

Suite

Executive Suite

Photo out of - Executive Suite

Superbly appointed 2 storey Executive Suite, apartment-style with 1 King bedroom upstairs including an ensuite bathroom with a spa bath. Spacious lounge downstairs with separate toilet, LED TV, internet access and a corner view.

  • Views:

    City View or Lake View

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 72 m² / 775 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Royal Suite - 3 Bedroom Apartment

Photo out of - Royal Suite - 3 Bedroom Apartment

The Royal Suite is a luxurious 3 bedroom apartment style accommodation offering large living & dining areas located on the lower level with 3 bedrooms upstairs. Featuring 2 bathrooms, a soak pool and both city & lake views. Suitable for up to 6 adults.

  • Views:

    Lake View or Panorama view

  • Most of the accommodation:

    Corner Room

Max. number of persons
6
Area
From 245 m² / 2637 sq ft

Bedding

King size bed(s) x3

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Studio

City View King Room

Photo out of - City View King Room

Our Superior King room combines modern decor, ergonomic comfort and high end room facilities such as 1 King Bed, city views, private bathroom, LCD TV, internet access, work desk. Up to 2 adults.

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Studio

Lake View Twin - 2 Queen Beds

Photo out of - Lake View Twin - 2 Queen Beds

Our Superior Twin Lake View room mixes modern decor, ergonomic comfort and high end room facilities such as 2 Double Beds, enhanced views of Lake Rotorua, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 children.

  • Views:

    Lake View

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Studio

Lake View King Room

Photo out of - Lake View King Room

Our Superior King Lake View room combines modern decor, ergonomic comfort and high end room facilities such as 1 King Bed, enhanced views of Lake Rotorua, private bathroom, LCD TV, internet access, work desk. Up to 2 adults.

  • Views:

    Lake View

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 199 rooms
  • 4 rooms for people with reduced mobility
  • 21 connecting rooms
  • 199 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children
  • Room service

Business

11 Meeting rooms

Family

Services for children

  • Children''s library
  • Play area
  • Children''s TV Channels

Well-being

Geo-thermal pool

  • Covered
  • On site

In Balance Fitness Centre

  • On site
  • Thermal Spa
  • On site
  • Outdoor parking
  • Private
  • 104 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 100 m / 100 ft

  • Parking pricing: 7.48 € 15 NZD Per day

Services & equipment

  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • TESLA recharging units

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

ATLAS RESTAURANT

Photo out of - ATLAS RESTAURANT

Atlas has entered a new era of dining, offering a refined à la carte experience with thoughtfully curated dishes, locally inspired flavours, and globally influenced cuisine designed to elevate every dining occasion.

Cooking style
International
Capacity
140
Accessibility
Accessible service
Lake End, Tutanekai Street, 3010 Rotorua, New Zealand
Telephone +64 7 346 3888
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Atlas has entered a new era of dining, offering a refined à la carte experience with thoughtfully curated dishes, locally inspired flavours, and globally influenced cuisine designed to elevate every dining occasion.

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

For active travellers who never skip a work out - we offer a state of the art fitness centre, equipped with cardio equipment and free weights. Open to hotel guests daily from 6 am to 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,049 reviews

Customer review rating 5.0/5

Alex M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted you had a great experience during your time here, especially enjoying the benefits of our wonderful central location and our comfortable accommodation. Your feedback is greatly appreciated, and we look forward to having the pleasure of welcoming you and your family back again soon. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Hayley W. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here especially enjoying the warm and friendly service from our team and your Royal Suite upgrade. Your feedback is important to us, and we look forward to welcoming you and your family back again soon. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Cliff G. C. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a wonderful time here during your here in Rotorua. Your feedback is important to us and we look forward to having the opportunity of welcoming you back again soon. Thank you for choosing to stay here with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Angela B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted you had such a great experience during your time here, and we're grateful for your lovely, kind words which we will pass on to our staff. Your feedback is important to us and we hope to have the pleasure of welcoming you back to our hotel again on your next visit to Rotorua. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Brian T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review with us. We are delighted to hear you had such a great experience during your time here, especially enjoying your accommodation, facilities and the friendly and helpful service of our team. Your feedback is greatly appreciated and we look forward to having the opportunity of welcoming you back here again soon. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Dear Guest, Thank you for taking the time to share your review. We are delighted you had a great experience during your time here, especially enjoying the benefits of our wonderful central location and our comfortable accommodation. Your feedback is greatly appreciated, and we look forward to having the pleasure of welcoming you and your family back again soon. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Hayley W. Families - Confirmed reviews ALL

We had a lovely stay and received a room upgrade to the Royal Suite which was amazing. Great staff and customer service.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here especially enjoying the warm and friendly service from our team and your Royal Suite upgrade. Your feedback is important to us, and we look forward to welcoming you and your family back again soon. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Cliff G. C. Business - Confirmed reviews ALL

Excellent as per usual.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a wonderful time here during your here in Rotorua. Your feedback is important to us and we look forward to having the opportunity of welcoming you back again soon. Thank you for choosing to stay here with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Angela B. Business - Confirmed reviews ALL

The stand out for me was the team at Novotel - above and beyond

Dear Guest, Thank you for taking the time to share your review. We are delighted you had such a great experience during your time here, and we're grateful for your lovely, kind words which we will pass on to our staff. Your feedback is important to us and we hope to have the pleasure of welcoming you back to our hotel again on your next visit to Rotorua. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Brian T. Couples - Confirmed reviews ALL

From arrival to departure a great stay ,first early access to our upgraded room, 535 ,delightful.clean tidy comfortable and lovely views over the lake,the pool complex was fabulous ,a big shout out to all the pool staff,enjoyed Clark’s bar ,and some of the food offered,again the staff were great,

Dear Guest, Thank you for taking the time to share your review with us. We are delighted to hear you had such a great experience during your time here, especially enjoying your accommodation, facilities and the friendly and helpful service of our team. Your feedback is greatly appreciated and we look forward to having the opportunity of welcoming you back here again soon. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 3.5/5

Kathryn C. Business - Confirmed reviews ALL

Enjoyed my stay, room was comfortable and warm, the view was beautiful.

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you enjoyed your time at our hotel, especially the comfort of your room and the beautiful views we have to offer. Your feedback is important to us, and we hope to have the opportunity of welcoming you back again on your next visit to Rotorua. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Dyanne M. Couples - Confirmed reviews ALL

Very friendly service, very comfortable bed.

Dear Guest, Thank you for sharing your review. We are so pleased you enjoyed a comfortable time here, especially our wonderful central location and friendly service from our team. Your feedback is important to us and we hope to have the opportunity of welcoming you back again in the near future. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Cushla F. Families - Confirmed reviews ALL

Great facilities, lake view, spas and pool are just like the pictures but better. Comfy bed, yummy breakfast. Very friendly staff. Stocked bar with great ambience. We will be back to stay longer next time!

Dear Guest, Thank you for taking the time to share your review, We are delighted to hear you had such a great experience during your time here, especially enjoying our facilities, your accommodation and the friendly hospitality of our team. Your feedback is important to us and your lovely comments will be shared with our staff. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back again for your next visit to Rotorua. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Michelle H. Business - Confirmed reviews ALL

I had a wonderful stay at the Novotel Rotorua Lakeside. The location is excellent, the room was comfortable, well presented, and offered a fantastic view, making for a very relaxing stay. The combination of the beautiful lakeside setting, friendly service, and comfortable accommodation made this a great choice..

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear your had such a great experience during your time here, especially enjoying your accommodation, beautiful views and the friendly service from our team. Your feedback is greatly appreciated and we are thankful for your kind words. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back again in the near future. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Nicky S. Business - Confirmed reviews ALL

Always well looked after at Novotel, comfortable rooms and great restaurant food

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had such a great experience during your time here at our hotel in Rotorua, especially enjoying our comfortable accommodation, restaurant and wonderful location. Thank you for choosing to stay with us. We look forward to having the opportunity of welcoming you back again in the near future. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Shaun H. Business - Confirmed reviews ALL

Comfortable, accessible, great fascilities

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had a comfortable time during your stay here with us in Rotorua, especially enjoying our wonderful central location and facilities. Your feedback is greatly appreciated and we look forward to having the opportunity to welcome you back again soon. Thank you for choosing to stay at our hotel. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Nita H. Business - Confirmed reviews ALL

Very comfortable, well-located, great service

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a lovely time during your stay at our hotel here in Rotorua, especially enjoying your comfortable accommodation, our wonderful central location and the great service from our friendly team. Your feedback is important to us and we look forward to having the opportunity of welcoming you back again in the near future. Thank you for choosing to stay at our hotel. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Denese B. Couples - Confirmed reviews ALL

Location to lake and eateries was great. Room was very comfortable.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such lovely time at our hotel during your visit to Rotorua, especially enjoying the beautiful lake views from your accommodation and wonderful location. Your feedback is greatly appreciated and we look forward to having the opportunity of welcoming you back again in the near future. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Olepa K. Business - Confirmed reviews ALL

Great food, spacious and great facilities for meetings etc. Clean and spacious and very warm rooms. It was a wonderful and Fantastic service at the front desk by your front ladies. Pare who served me on arrival was so efficient and very helpful. All the girls who served in the front desk on 22 Sept at the time of my checking out were so efficent and also very friendly. Spacious lounge and great location. Great breakfast and lunches provided. Thank you for your great service.

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had a great time here with us, especially enjoying our facilities, accommodation and the warm and friendly hospitality of our team. Your feedback is greatly appreciated, and we look forward to having the opportunity of welcoming you back again soon. Thank you for choosing to stay at our hotel. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Jenny M. Families - Confirmed reviews ALL

Warm welcome at check in. Nicely appointed rooms. Bathrobes are getting a bit thin and bathroom mirror lighting is not very adequate - especially for makeup application etc Appreciated the personal note and minibar - a thoughtful touch. Very comfy beds great blackout curtains. The bar had a lovely cozy feel and cocktails were great . We didnt use the pool , but the pool area looked inviting .

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great experience during your time here with us in Rotorua, especially enjoying our wonderful location, comfortable accommodation and bar. Your feedback is appreciated as it helps us continue to improve our guest experience, and we appreciate you bringing your concerns to our attention. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Graeme M. Couples - Confirmed reviews ALL

Check-in was easy and friendly

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you enjoyed a nice comfortable time here, and that our friendly staff were able to assist you with a smooth check-in. Your feedback is greatly appreciated, and we look forward to having the opportunity of welcoming you back to our hotel again soon. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.0/5

Jim L. Couples - Confirmed reviews ALL

Nice welcome card and chocolate in the room.

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had a great time during your stay here with us, especially enjoying your welcome card and treats and our wonderful central location. Your feedback is important to us as it helps us continue to improve our guest experience, and your comments will be shared with our team for review. Thank you for choosing to stay at our hotel. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.0/5

Lisa H. Business - Confirmed reviews ALL

Easy check in and out. For the price paid our rooms were tidy and clean but felt the bathrooms were a bit tired, the view is to die for however and housekeeping were amazing and helpful. Conference area and bar was very well set out. Didnt use the restaurant unfortunately.

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had a great time during your stay, especially enjoying your accommodation, beautiful views, the smooth check-in/check-out and the helpful service of our friendly team. Your feedback is important to us, and we look forward to having the opportunity of welcoming you back to our hotel again soon. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Subhodeep B. Couples - Confirmed reviews ALL

1. Great experience with booking. Taliah, the Duty Manager went above and beyond in helping me with the booking and allocating a refurbished room. 2. Check in experiene was great, thanks to Hayley. 3. Central location. Large comfortable room. 4. Nice gesture for ACCOR Gold in terms of free parking and complimentary minibar. 5. Great staff all across. 6. Breakfast quality / range can be improved, to bring at par with other Novotels in North Island (e.g. Hamilton)

Dear Guest, Thank you for taking the time to share your lovely review. We are delighted to hear you had such a great time during your stay here with us, especially enjoying our wonderful location, the smooth check-in service and the warm and friendly service of our team. Your feedback is greatly appreciated, and your comments regarding the breakfast range will be passed on to our relevant staff for review. Thank you for choosing you stay at our hotel. We look forward to having the pleased of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.0/5

Steve T. Business - Confirmed reviews ALL

Helpfull staff, great heated pools,4 1/2 star luxury

Dear Guest, Thank you for sharing your feedback. We are so pleased to hear you had such a great experience during your time here, especially enjoying our facilities, wonderful location and the helpful service from our friendly staff. Your feedback is appreciated, and we hope to have the opportunity of welcoming you back for another stay for your next visit to Rotorua. Thank you for choosing to stay with us. Kind Regards, Novotel Rotorua Lakeside.

Other web-users rate our hotel

  • 1,136 reviews 9.1/10 Location
  • 1,734 reviews 5.5/10 Room
  • 1,296 reviews 6.8/10 Service
  • 28 reviews 4/10 WiFi
  • 713 reviews 3.3/10 Cleanliness
  • 478 reviews 5/10 Amenities
  • 467 reviews 3.4/10 Vibe
  • 462 reviews 6.3/10 Breakfast

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