Novotel Rotorua Lakeside 4.5 stars

Clean, nice, basic meeting-type hotel across from a park on the lakefront. There’s a great row of restaurants, bars, and cafes across the street. It’s also an easy walk to the other shops in central Rotorua. Plus, it has a free guest laundry!

Found the staff a bit short but the dirt on top of the bathroom handwash dispenser concerned me as looked like it had dropped from the ceiling was black dust dirt and dead little flies, was only there briefly as was late to an event so had no time and cleaned it myself but gives me concerns as to cleanliness. Room was dated and used, mouldy bits on carpit by bin where someone has spilt something and only 2 t-bags in room for cuppa tea, always disappointing.

The bathroom smelled, I think the shower curtain was the reason for the smell. It smelt unhygienic ! The bathroom floor was sticky. A ceiling tile was removed for maintenance and never put back in place exposing the pipes. It shows the pure lack of attention to detail imperative to a hospitality facility! The hotel has a dark and inhospitable feel to it. There is an absolute lack of warmth. Probably the worst hotel I’ve stayed in the last ten years. Particularly for a claimed 4 star hotel it felt like a 2 star hotel. Honestly, I would want my money back, if it was not for the location of the facility. Which is perfect. Lots of potential - but pathetic as it is now.

Facilities too old have to renovate

apart from being. charged twice and double as Accor card was not considered at checkout, our stay was pleasant