Novotel Rotorua Lakeside Hotel 4.5 stars

Bedroom is okay, beds are really nice. Bathroom / toilet can be improved. Might need some renovations for a more pleasant stay.

Very handy to restaurant where we were dining. Lovely out look and room well set up and clean

Over the last couple of months I have stayed 3-4 times for at least 2 nights and every time I have been so impressed. From the front desk to the Restaurant the staff were so friendly and accommodating. I could recommend the place more

Check in staff were fantastic and ensured we had a great room with a superb view.

The facilities are well cared for. Dinner was lovely but breakfast lacked in cold meats & cheese. The rooms are spacious & clean.

With a couple of exceptions it was excellent. The hotel is in a great location and the room was very good. The front desk service was also good. There area few things that need to improve with the buffet and checkout system.

We paid extra for a lake view and spa to end our holiday - so that we didn’t have to walk to the Polynesian Spa (because the upgrade costed about the same). What we got was a majority of our view was looking into the next hotel rooms, and the spa was a tub with jets, which we didn’t use because we couldn’t fit in there together. Our air conditioning didn’t work either - not good in a 33deg heat. Most of the night there was a sound above us like someone was polishing floors on and off - whether this was the air con or not, I don’t know. The best thing about our stay was our comfortable bed and location. But other than that, I wouldn’t pay to stay here again.

Very enjoyable and relaxing weekend

it was so much better than last time, poles apart in fact, I purposely opted for a cheaper room as I thought why bother as last time It was so disappointing , however I was pleasantly surprised, the room was fine, the staff were excellent and the food service was good enough to stop us going elsewhere looking for dinner, thanks.

Our stay was for a conference, from the moment we checked in to our leaving we were happy with the service. Loved the extra effort that went into recycling - down to the glass drink bottles. Loved the juicer at breakfast. Some much choice for the special $1 breakfast.

On arrival you have 2 staff on reception, one was running around doing everything and the other was standing there doing nothing and did not help us. The bed was so soft and uncomertable. the fridge in our room was lound and clunked, we ended up getting up in the middle of the night to work out how to turn it off. We got back to our room early avo (2pm ish) and the man came around to check the bar in the room and we told him about the firdge and he just shruged and said 'Oh' and left. There was also no wifi, you had to pay for it.

Staff were very helpful and respectful. Over all experience was very good, I just want to mention 2 things that would have improved the stay. 1. Shower nozzle too high and not able to adjust. Poor water flow. 2. Very poor air conditioner. Didn't make the room very cool which meant room was too warm at night to sleep comfortably.

As Platinum members we expect a certain level of service at a hotel. Firstly, for a hotel that was fully booked to only have one receptionist attending check in is not acceptable. We were not greeted properly, not offered our benefits and the room that we were given was not what was booked. The food served in the restaurant was cold both at dinner and breakfast. Check out was not up to par as the reception had lost our check in document with the pre-authorisation.

Nice hotel, lovely room with nice view over lake, a few misses with the room cleaning (eg not emptying the rubbish bin), terrible internet which was totally unavailable for at least 12 hours one day, enjoyed the restaurant.

Comfortable room, good selection at breakfast. Guest laundry was very useful.