Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,531 reviews

Novotel Rotorua Lakeside - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 persons
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,531 reviews

TripAdvisor Rating  4.0/5  3,258 reviews

FILTHY & UNHYGENIC not a $500 a night 4.5 star rather an aspiring 3*

Customer review rating 1.0/5

Michael D. Couples - Confirmed reviews ALL

Bathroom was disgusting, rusty shower & towel rail. floor was dirty, toilet had stains bath & walls were stained One of teh three lifts had something spilt on teh floor it took 48 hrs for that to get cleaned. hall floor carpets were grimy and clearly had not been hoovered For $500 a night I expect more

Premium room rate for an outdated average room complimented with poor customer service

Customer review rating 2.0/5

Donna M. Couples - Confirmed reviews ALL

We booked your hotel for 2 nights at the premium rate expecting a premium experience. At NZ$1,000 I and other patrons would have expected the same. On the afternoon of the second day, we heard a baby crying and loud adult voices in the room next door which had a connecting door to our room. The sounds were not muffled at all(I have stayed in a hotel rooms previously with interconnecting doors but never heard the other room noises). This was the exception. I called reception requesting another room as we understood babies were babies and cried however we did not want to be kept awake due to the fact. I was advised that house keeping had not completed their room clean and so I should call back later to check if any other rooms were available. This was the first instance where the hotel should have acknowledged, sought to resolve and contacted the guest - NOT ask the guest to call back. When we returned and were getting ready for bed, the baby crying and the parents could be heard LOUD and CLEAR. I attempted to call reception. The first two times it rang out (I did wait 5 minutes in between calls). On the third attempt, the phone was answered...eventually. Instead of the expected greeting - I heard very audible deep breaths and an irritated voice finally said something. When I said I had spoken to the person or their colleague earlier regarding an issue with room noise, the response received was blunt and unhelpful, "No it wasn't me, I would certainly have remembered the call and the hotel is fully booked." When I commented as to why they would put a family with a young child in a room with a connecting door, I was told that "that was just room allocations". I asked what other solution they could provide to resolve the situation and was then advised all they could do was call the room next door to request to keep the noise down. When we checked out the next morning, I mentioned the same situation to reception who were not interested in listening or assisting further. My partner did contact the general manager on the social media platform who was unapologetic and offered no compensation. At the crux of the matter is the lack of proactive customer support whatsoever from select staff at Novotel Rotorua. This is actually the worst experience we've had. And particularly so considering the disproportionate room rate charged. The hotel is decaying and so is the customer service.

Disappointing

Customer review rating 2.5/5

Sun H. K. Families - Confirmed reviews ALL

I was disappointed by the unfriendly and the receptionist's distraction made me go other hotel next day. It was unpleasant to see them giggling among themselves in front of customers.

Stay away

TripAdvisor rating 1.0/5

Tomas V TripAdvisor review

Terrible hotel, stay away. After arriving at the hotel at 17:00 our rooms were not ready. They made us wait with 3 babies in the square on front of the hotel for more than an hour. After they gave us our room, the bathroom was filthy with hairs all over the place. Do not recommend this hotel at all.

Great location but in need of an upgrade

TripAdvisor rating 4.0/5

Joyce C TripAdvisor review

The Novotel Rotorua Lakeside is in an amazing location - close to the Lake, bars and restaurants. The rooms were very spacious and comfortable. However, the decor was jaded, the carpet was worn and not very clean, The shower head was rusty and had seen better days. For the money we paid I would have expected better. Would recommend for the location alone but an upgrade to the rooms is overdue.

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Other web-users rate our hotel

  • 1,520 reviews 9.2/10 Location
  • 2,660 reviews 4.7/10 Room
  • 2,008 reviews 7.2/10 Service
  • 54 reviews 3.7/10 WiFi
  • 1,043 reviews 2.7/10 Cleanliness
  • 975 reviews 5.4/10 Comfort
  • 729 reviews 4.4/10 Amenities
  • 678 reviews 6.6/10 Breakfast

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