Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 2,903 reviews

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Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,903 reviews

TripAdvisor Rating  4.0/5  3,295 reviews

Customer review rating 2.0/5

Michael B. Families - Confirmed reviews ALL

very unsatisfactory booking in as room not ready at2pm check in time and still wasn't half an hour later. i booked 2 rooms by phone and twice asked for confirmation by email which never came. our room carpet was dirty as was the cover of our duvet.

How is this hotel 4 star?

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Check in was slow and only one room was ready of two. We then had to wait over four hours for our second room to be ready when we had small children who wanted to go to bed. Our rooms were not side by side or across the hall, but with another guest room in between. The rooms and the hotel in general is very dated and urgently needs a refurb. I've stayed in other hotels which are proper 4 star, how this hotel is is beyond me, it is letting the Accor brand down. The flooring around the pools and leading into the pools is very slippery, people were slipping over as there were no mats to prevent slipping. There were no towels for guests to use and others were waiting 20 minutes plus for staff to bring towels which is just not good enough. When we went into breakfast the next morning we noticed tables in the bar that had not been cleaned which is not a good look. Breakfast was busy but the coffee machine kept running out of coffee and another machine is desperately needed to reduce wait times. Then to cap it off, checkout was slow again and then i was over-charged as well which the front office member was able to resolve once i brought it to her attention.

Convenient as attending event.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Friendly polite staff helped our stay remain calm after the day’s events.

Good stay

Customer review rating 4.0/5

Andre T. Business - Confirmed reviews ALL

Good conference facilities, great staff.

Would rather have stayed in Taupo

Customer review rating 1.5/5

Terry H. Couples - Confirmed reviews ALL

We were put in a clapped out room, admittedly the the view was good. The room was made up but nothing topped up ie tea bags and water. Disappointing to get charged extra for our complementy one night stay for a so called superior room. Still waiting for our receipt.

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