Novotel Rotorua Lakeside Hotel 4.5 stars

Location is excellent. We were greeted by welcoming staff at the reception and with welcome drink vouchers. The room was not at par with other Novotel hotels that I have stayed specially in New Plymouth and Auckland airport. Also, the room is dark as the only light option in the room are the bed lights. Also cleaning quality needs to improve.

Wonderful service. Restaurant is fantastic we all really enjoyed the buffet dinner and breakfast. There was something for everyone. Garlic prawn skewers were outstanding! Pools lovely and relaxing. Clean rooms with comfortable beds. Requests were followed through.

Check in was delayed due to housekeeping being overwhelmed by checkouts on that day. But reception staff (Harmony) was very helpful

Great front desk and staff throughout Pleasant and friendly

The service was great and our interactions. The room not so much. The first day we highlighted that room was too hot. The aircon was on full blast with curtains pulled at was still at 25+ degrees. As we had an 18 month old baby with us we wanedt to get it cooler. The response was initially good but the follow up was not. A call told us that maintenance had gone home but would come the following day (They never came). A maid did come with a fan, which was not very good being under powered, she also informed us that the aircon was as cold as it was going to get which felt like she was saying it was not the first time they had recieved that complaint. The windows are screwed shut making it impossible to open them. The general condition of the room was average to poor. Toilet was heavily stained and needs a good bleaching. The shower is old and barely moves. The fridge door had difficulty shuting and keeping items cold. Prior to arrival we had booked for four people including a baby. We arrived in the room and there was no second bed, nor were there sheets/pillows or other items to make up the fold-out sofa bed. It feels there was a lack of attention to detail both on our booking, the preparation and cleaning of our room and no follow-up. The line level staff are nice and did what they could but it left us feeling disappointed after we had thought we were upgrading our stay with a junior suite instead we had four of us stuck in a tired old tiny room that was extremely hot 24hrs day and no space due to the sofa bed.

A quick break away from home, kids and work. A chance to have dinner with family and relax. We were looked after from when we walked in the doors until with left. All the staff were exceptionally friendly and welcoming. As always a great stay and wont be long before we are back again.

Everything is good except the toilet and bathroom was very dirty and The rubbish bins on The room were filthy as well. The shower was old n looked disgusting.Inside the toilet , you could see the toilet stains The pool area didn't looked like as it was advertised . Customer service was excellent except in the restrauant during breakfast when we politely asked staff to clean the table we had chosen to sit. She said the table maybe still occupied although clearly you see no-one was sitting there . Clearly she did not bother to confirm if someone was sitting there n thus clearly did not want to clean the table for us. We didn't want to make a fuss so we moved on. Overall due to hygiene issue in our room we are very sorry to say but we are never coming back. Thank you for your stay.

my stay was wonderful and looking forward to staying more sometime soon.

Minor preference to have the spa's open 24/7 if practicable, returned form business at 10.45pm just managed a soak before close off

Hotel seems run down now, bathroom was not very clean with lots of mould around. Breakfast service was not great (very long queues at egg station) and not a great selection of food.

The room itself looks really old, even though we have a good location as its in the central,however the room itself looks so old and the bathroom looks not hygiene at all. The pool is small.

Great food and great staff

The location of this hotel was very ideal for us. It was close to the lake and the eateries. Hotel itself is very clean, heated pool was a hit for the family and the food is delicious. Staff are very friendly. Heaps of parking.

From the time we set foot in the hotel after traveling all day we felt comfortable and welcome by your wonderful staff. Checking in and out was a breeze and thank you for providing us with access to your scrumptious banquet even though it was near the restaurant closing time. Nga mihi...

It was my wife's birthday and from the beginning Novatel were superb. We relaxed swam ,soaked and ate. Thank you to all the staff. The counter staff especially on both our arrival and departure were as good as I have ever encountered any where { including internationally}. We will certainly stay again and recommend Novatel Rotorua to others.