Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 13,660 reviews

ALLSAFE approved hotel

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Novotel Rotorua Lakeside
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+ 26 Services

Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Lake View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Views: Lake View, City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Views: Lake View, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,660 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,138 reviews

Good location great amenities

Customer review rating 4.5/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

Great when we stay next in Rotorua we will stay at the Novatel again

Awesome location, extremely friendly staff

Customer review rating 5.0/5

Sharon Families - 13/04/2021 Confirmed reviews ALL

walked in off the street and were allocated a room, but had to wait for it to be serviced. After a while the room was still not ready so the team upgraded the room. Made our day! The kids thought they had won the lottery :-)

Great spot

Customer review rating 4.0/5

Paul T. Business - 13/04/2021 Confirmed reviews ALL

Staff were great

Customer review rating 2.0/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

Booked and paid for 2 Lakeview rooms side by side but upon arrival the room allocated did not have a lake view. A change was done for only 1 room after i raised concern so ended up not having rooms beside each other but thankfully same floor.

Check in

Customer review rating 2.0/5

Waimania T. A. Families - 13/04/2021 Confirmed reviews ALL

Was over 2 hours late as room was still being cleaned. Because I had to sit and wait during that time, would have been nice to get a complimentary drink or meal even as had a long day and travelled a bit

Very tidy

Customer review rating 4.0/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

There were no robes in our room and there was a leak through the window with the heavy rain but besides that, loved our stay. Pool and breakfast were amazing

Mixture of good and not so good

Customer review rating 3.0/5

Lydia A. Families - 12/04/2021 Confirmed reviews ALL

Great location across from Eat Streat & with Lake views. Staff are friendly and efficient. Good breakfast selection. Bed comfortable. Hotel is let down by poor cleanliness and outdated bathrooms. The windows were filthy in most main areas, cobwebs all over signage & building, feature lighting in foyer was pretty but badly needed cleaning, weeds growing up through outdoor paving. Hotel well clean at a daily level but bigger cleaning jobs not done... was noticeable. Facilities otherwise good. Understand sulfur in water an issue but our shower head in bathroom needed cleaning or changing.

Family friendly stay

Customer review rating 5.0/5

Giovanni Families - 12/04/2021 Confirmed reviews ALL

Despite the busy holiday period and what seemed like lean staff numbers, our stay went smoothly and without a hitch. Rooms were clean tidy and practical as usual, the kids were occupied with the thermal pools and the cost of their breakfasts were covered - so a really good stress free break.

Great relaxing stay

Customer review rating 5.0/5

Jennifer S. Couples - 12/04/2021 Confirmed reviews ALL

Back again. Can't stay away from this place. Been several times now and loved every stay.

Excellent location

Customer review rating 4.0/5

Gayle Families - 11/04/2021 Confirmed reviews ALL

Wonderful experience, as we will be returning back on the 3rd of June.

Customer review rating 0.5/5

Mala Families - 11/04/2021 Confirmed reviews ALL

I had bad experience because the room was very dirty. The carpet needs good shampoo. There was all features underneath the bedsheet and underneath the bed no cleaned all I stayed with my 6 month was not healthy to put him down. Not worth $698 for two nights

Good location - terrible beds - dated/grotty bathrooms

Customer review rating 3.5/5

De S. Families - 11/04/2021 Confirmed reviews ALL

Location good. Beds old and sunken. House keeping better this time. Rude front office manager (blond hair Lady) Bar staff and bar was fab.

Lovely family stay

Customer review rating 5.0/5

Pōhatu Families - 11/04/2021 Confirmed reviews ALL

We loved our stay, it was during Easter weekend, and despite the increase in numbers in and around the place, we still felt special. Britney dealt with our requests professionally, respectfully and was an awesome ambassador for the hotel.

Customer review rating 4.5/5

Dj Business - 11/04/2021 Confirmed reviews ALL

2 night stopover

Excellent location and a great facility

TripAdvisor rating 5.0/5

vaibhavcrow 10/04/2021 TripAdvisor review

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

great stay on 22nd march 2021

TripAdvisor rating 5.0/5

Flyer63076094630 28/03/2021 TripAdvisor review

like to thank management and staff for a very enjoyable stay also appreciated the gesture of my 87 year Happy Birthdays wishes which was brought to our door just after arriving . we also had a very enjoyable meal in the dining room with a couple of relations who joined us , thank you all RONALD HARRY DAVIES

Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am so pleased to hear you had such a pleasant stay with us and that our staff members were able to make you feel special on your 87th birthday! We hope to welcome you back again soon.

Another great weekend away staying with Novotel Rotorua

TripAdvisor rating 5.0/5

Clfford W 24/03/2021 TripAdvisor review

Friendly staff, fantastic location and overall, just a great place to stay! Enjoyed the breakfast this time around which was a great way to start the day. We have stayed here many times and don't have anything but nice things to say about the property and the team.

Thank you for taking the time to leave a review. We really value your feedback as we strive to continuously improve our services. I am pleased to hear you were able to enjoy your breakfast this time round. This is very encouraging news! We hope to welcome you back again soon.

Staycation

TripAdvisor rating 4.0/5

aquarian1935 15/03/2021 TripAdvisor review

A six night staycation at Novotel Lakeside Rotorua was an escape from Wellington. Happy with Hotel amenities and food but disappointed that check-in staff did not notice our request for stand alone shower and we had to change the next day. Unusual that Dining at night is limited to $49 buffet dinner. Fortunately can have a selecion of a la carte dishes from the bar. Baby pork spareribs are fantastically good.

Thank you for your review, we really value your feedback. I am pleased to hear you were satisfied with your amenities and food. However, I would like to apologize for receptions lack of attention to detail. Please rest assured I have passed on this feedback top the team and we are working towards resolving these matters. Thank you again for choosing Novotel. We hope to welcome you back in the near future and further improve your next visit.

Perfect stay

TripAdvisor rating 5.0/5

GrayMcGowan 11/03/2021 TripAdvisor review

We originally booked for one night but after less than an hour realised this is such a nice hotel that we added another night to or stay. The room had a perfect lake view, was quite large and we enjoyed a great sleep both nights. We had breakfast (mushrooms) on the first morning and it was delicious. ALL staff (pun intended) were amazing, with check in and checkout both seamless, while the restaurant personnel and housekeepers were all warm and full of smiles. Thanks to everyone for giving us such wonderful treatment.

Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I am thrilled to hear we exceeded you expectations and that you stayed with us another night! I will be sure to pass on this encouraging feedback to our team. We hope to see you again soon!

Great Location by the lake.

TripAdvisor rating 3.0/5

Brian S 02/03/2021 TripAdvisor review

We expected that this would be another of Novotel's great hotels. It is not. This particular hotel was a letdown from the drive in the very tight carpark, the protracted check in process even after checking in online, the room next to the elevators where it seemed all guests mustered to make noise, the poor state of the room with ripped shower curtain and very badly stained toilet to the check out where again it was protracted because the staff member said things had not happened to make it easy. The restaurant and bar were good, although the social distancing after the change of alert level left a bit to be desired.

Dear Brian S I am sorry to see that some aspects of the stay did not meet your expectations and for the inconvenience that occurred during your check-in process. Once again I would like to offer my sincerest apologies for your experience staying with us, your feedback allows us to review our facilities. We hope you will give us another chance in the future to accommodate you and provide a stay that meets and exceeds both your expectations, and ours.

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