Stayed one night for business. Was given complementary drinks voucher and a room with view of the lake. Very helpful friendly staff. Great atmosphere in the bar. Love the center room gas fire

Clean tidy rooms, kind and friendly staff

Overall staff were great however room was an odd layout and the room was dated. The bath looked like it was original to the hotel. We booked the suite for the spa bath but never ended up using it. The spa jets and bathroom plastics in general were all yellow and uninviting.

As always fantastic

One small problem with breakfast, when we checked in and wanted Sunday breakfast it was all booked out. Sadly our son Nolan was the only family member to book breakfast when booking his room. I thought all house guest should have been allowed breakfast.

I have requested at the time of booking to do some kinds of decorations for our anniversary. I have repeatedly told to your staff and they said we will do it. When I checked into the room, there was nothing in regards of anniversary decorations. I was ready to pay extra for the decorations. But your staff told me not to pay extra. It spoils my surprise because I wanted to give surprise to my wife on our wedding anniversary and wasn’t able to give it to her due to your hotel mismanagement. I would not recommend Novotel for future stay.

Perfect location not too far from everything, best buffet restaurant & good service all round. My partner and I only stayed 1 night last minute getaway and we wish we booked the full weekend! would definitely recommend anyone to stay here.

The staff were very friendly and couldn’t do enough for us.

Awesome location. Clean tidy rooms.

Excellent as always

Really enjoyed our stay.So easy to get around. Very family friendly city.Loved the new lakeside park.Everything you might want to do within a 5-30 minute drive. Some great walks/bike trails,the Redwoods a must. History of the Tarawera eruption/Buried village. So much to do,so little time.All the staff we met were very professional/friendly and made our stay a pleasure.

Many thanks for a fantastic time at your great hotel. Our family loves your hotel with great views. We love the jym and natural hot water spas. Very relaxing The staff were all very helpful and did their best to make our stay very enjoyable. They were all most helpful and kind.

The customer service was exceptional however the rooms are very dated and not overly clean. Unfortunately the walls are not sound proof and we were disturbed numerous times throughout the night with people running up and down the corridor and then knocking on our doors so not the most enjoyable stay we have had. :(

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.