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Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 14,044 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Novotel Rotorua Lakeside
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+ 15 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Golf course 18 holes (nearby)
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00



  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Views: Lake View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Views: Lake View, City View *
  • Most of the accommodation: Corner Room *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Views: Lake View, Panorama view *
  • Most of the accommodation: Corner Room *

Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars


Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -


Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,044 reviews


TripAdvisor Rating 4.0/5

3,141 reviews

Well located close to the center of rotorua

Customer review rating 5.0/5

Bruce O. Couples - 17/06/2021 Confirmed reviews ALL

Wife and I chose the novatel lakeside for it's proximity to the lake, as we were both among the guests of a wedding onboard the lakeland queen, evening of the 15th june 2021.

Exceeded expectations in all respects.

Customer review rating 5.0/5

Karen L. Business - 16/06/2021 Confirmed reviews ALL

Perfect at every stage - planning, bookings, facilities, food, staff support, ran like clockwork due to the dedicated staff beavering in the background.

Brief overnight stay for Business

Customer review rating 4.0/5

Anonymous Business - 15/06/2021 Confirmed reviews ALL

Good expeeriece

comfortable stay Great location

Customer review rating 4.0/5

Anonymous Business - 15/06/2021 Confirmed reviews ALL

we had a lovely stay Onloy thing was we asked for adjoining rooms but instead no adjoining door just next door

Good stay

Customer review rating 4.0/5

Kevin B. Business - 15/06/2021 Confirmed reviews ALL

Great location with plenty of parking and right next to Town is good.

Enjoyed every moment.

Customer review rating 4.0/5

Mosese T. Solo - 14/06/2021 Confirmed reviews ALL

Just what I needed. Relaxing because it peace and quiet. Beautiful view of the city.

Good pleasant stay

Customer review rating 4.5/5

Honey Families - 14/06/2021 Confirmed reviews ALL

We stayed overnight at Lakeside Rotorua and we really enjoyed it and wished we stayed longer. The people handling the check-in counter especially Roshan was polite and welcoming. The girl who handled our check out was also very nice. The girl named Maggie at the restaurant was not very welcoming. She doesn’t seem very happy to be there and was quite impolite. She was accompanied by an older caucasian guy who also seemed to be dragging his heels and answering our question about the voucher drinks indifferently. Good thing a friendly guy came by (I totally forgot his name argh! Enrique? Or a Spanish sounding name with dark longish hair ) who saved the day by genuinely smiling and telling us that we can park our luggage trolley in the bar area while we wait for check-in. He is very nice! We love our clean room (yes, I checked under the bed!) and clean bathroom/toilet. I was actually on guard about this because Novotel Wellington had a handful of trash under the bed and even had an empty can of drink behind the curtain. I’m glad I had a positively different experience at Novotel Rotorua. We enjoyed the hot pools and the breakfast buffet (16 and below eat free!). The hot pools alone will definitely make us come back and stay again! We love the location being it a few minute stroll from Eat Street. But next time, we’ll try the Novotel in-room dining or Novotel/Pullman restaurants for lunch/dinner and use our Accor card for dining discounts.

Beautiful location

Customer review rating 5.0/5

Anonymous Business - 14/06/2021 Confirmed reviews ALL

Great staff super friendly

Customer review rating 3.5/5

Marlene Couples - 14/06/2021 Confirmed reviews ALL

Swimming area was amazing

Good stay

Customer review rating 4.0/5

Anonymous Families - 13/06/2021 Confirmed reviews ALL

Check in and check out staff were great! Room we had was well located and well laid out for our family. Room itself was bit dated but was clean and tidy with comfortable bed for a good few nights rest. We were a bit disappointed as we wanted to enjoy the buffet dinner but when we went down to enquire/reserve a table for later that night we're told fully booked - would have been nice to at least be told/notified even in booking confirmation email that if choosing to dine in-house for an evening meal that it is best to book in advance. Breakfast was good - plenty of choice and refreshed regularly. Overall pleasant stay.

Good stay

Customer review rating 4.5/5

Chelsea Couples - 13/06/2021 Confirmed reviews ALL

Good stay, nice room and staff were lovely. Carpark gets full fast at end of day and some parks are a bit small for today's vehicle size. Recommend getting back early to get a park.

Well located

Customer review rating 4.5/5

Abby Families - 13/06/2021 Confirmed reviews ALL

Well located. Buffet breakfast could be stepped up a little bit with the food options

Great location and comfy beds!

Customer review rating 4.0/5

Anonymous Families - 13/06/2021 Confirmed reviews ALL

The experience was generally quite positive. We loved our beds and the room was nice and quiet (lake side). Room was a bit dated, particularly the bathrooms, and one of our sheer curtains was missing so we couldn't have the sheers closed to have a bit of privacy but get the light in from outdoors. The timing of the mineral pools refills was a bit off and so, we only got to soak in them 2x during our 3 night stay. The hotel staff was super friendly and helpful.

Loved the view , Great location

Customer review rating 4.0/5

Bex Couples - 13/06/2021 Confirmed reviews ALL

we stayed in the lake view room and enjoyed the cleanliness and location of the hotel. It was a very busy place as it was the long weekend so lots of people, however, the staff were lovely, went the extra mile for us in making sure we had everything asked for. enjoyed the breakfast. thank you Novotel we will be back

Excellent location and a great facility

TripAdvisor rating 5.0/5

vaibhavcrow 10/04/2021 TripAdvisor review

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

Thank you for your amazing review! I pleased to hear you had such a pleasant stay with us and that we were able to meet your expectations. We hope to welcome you back again soon and to deliver another exceptional experience.

great stay on 22nd march 2021

TripAdvisor rating 5.0/5

Flyer63076094630 28/03/2021 TripAdvisor review

like to thank management and staff for a very enjoyable stay also appreciated the gesture of my 87 year Happy Birthdays wishes which was brought to our door just after arriving . we also had a very enjoyable meal in the dining room with a couple of relations who joined us , thank you all RONALD HARRY DAVIES

Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am so pleased to hear you had such a pleasant stay with us and that our staff members were able to make you feel special on your 87th birthday! We hope to welcome you back again soon.

Another great weekend away staying with Novotel Rotorua

TripAdvisor rating 5.0/5

Clfford W 24/03/2021 TripAdvisor review

Friendly staff, fantastic location and overall, just a great place to stay! Enjoyed the breakfast this time around which was a great way to start the day. We have stayed here many times and don't have anything but nice things to say about the property and the team.

Thank you for taking the time to leave a review. We really value your feedback as we strive to continuously improve our services. I am pleased to hear you were able to enjoy your breakfast this time round. This is very encouraging news! We hope to welcome you back again soon.


TripAdvisor rating 4.0/5

aquarian1935 15/03/2021 TripAdvisor review

A six night staycation at Novotel Lakeside Rotorua was an escape from Wellington. Happy with Hotel amenities and food but disappointed that check-in staff did not notice our request for stand alone shower and we had to change the next day. Unusual that Dining at night is limited to $49 buffet dinner. Fortunately can have a selecion of a la carte dishes from the bar. Baby pork spareribs are fantastically good.

Thank you for your review, we really value your feedback. I am pleased to hear you were satisfied with your amenities and food. However, I would like to apologize for receptions lack of attention to detail. Please rest assured I have passed on this feedback top the team and we are working towards resolving these matters. Thank you again for choosing Novotel. We hope to welcome you back in the near future and further improve your next visit.

Perfect stay

TripAdvisor rating 5.0/5

GrayMcGowan 11/03/2021 TripAdvisor review

We originally booked for one night but after less than an hour realised this is such a nice hotel that we added another night to or stay. The room had a perfect lake view, was quite large and we enjoyed a great sleep both nights. We had breakfast (mushrooms) on the first morning and it was delicious. ALL staff (pun intended) were amazing, with check in and checkout both seamless, while the restaurant personnel and housekeepers were all warm and full of smiles. Thanks to everyone for giving us such wonderful treatment.

Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I am thrilled to hear we exceeded you expectations and that you stayed with us another night! I will be sure to pass on this encouraging feedback to our team. We hope to see you again soon!

Great Location by the lake.

TripAdvisor rating 3.0/5

Brian S 02/03/2021 TripAdvisor review

We expected that this would be another of Novotel's great hotels. It is not. This particular hotel was a letdown from the drive in the very tight carpark, the protracted check in process even after checking in online, the room next to the elevators where it seemed all guests mustered to make noise, the poor state of the room with ripped shower curtain and very badly stained toilet to the check out where again it was protracted because the staff member said things had not happened to make it easy. The restaurant and bar were good, although the social distancing after the change of alert level left a bit to be desired.

Dear Brian S I am sorry to see that some aspects of the stay did not meet your expectations and for the inconvenience that occurred during your check-in process. Once again I would like to offer my sincerest apologies for your experience staying with us, your feedback allows us to review our facilities. We hope you will give us another chance in the future to accommodate you and provide a stay that meets and exceeds both your expectations, and ours.

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