Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 13,108 reviews

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Novotel Rotorua Lakeside
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom ApartmentNon contractual photo

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,108 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,119 reviews

Tired and dirty

TripAdvisor rating 4.0/5

70georgie 15/01/2021 TripAdvisor review

It’s got a great location next to loads of restaurants but the room was so tired and pool felt unclean and was incredibly disappointing in size based on the marketing picture online. Overall not great!

Excellent experience

Customer review rating 4.2/5

Won K. Families - 14/01/2021 Confirmed reviews ALL

Great views, great service, great amenities (gym and hot tub), and great breakfast.

Disappointed at presentation of room

Customer review rating 4.2/5

Janine Business - 13/01/2021 Confirmed reviews ALL

Room was not up to standard. Ceiling paint cracked and flaking off above my bed. Carpet stained and Net curtain had stains/marks on it! Bathroom sink chipped and cracked. Old shower head that was full of limescale! Overall it looked old and tired

Disappointed

Customer review rating 4.2/5

Marie C. Couples - 13/01/2021 Confirmed reviews ALL

My name is Marie C. and I paid for my friend Wendy Corlette and her partner to stay in your hotel on the7 th jan. I rung to prepay for everything so they could just check in and go to there room. On there arrival they found out the the booking hadn’t been pay for so Wendy rung me and I spoke to someone in the phone and they said the payment hadn’t gone through. So my question was was why did they not ring me and let me know this before Wendy arrived. They had one number wrong so that was corrected and I also said that breakfast was included in the room charges. Thought that was all settled for my friend to find out the next morning when they went down for breakfast that it wasn’t paid for and there names were down. Embarrassing for these people so they left without having breakfast. I feel your staff don’t listen very well and the experience my went though was not gd service for the name of the hotel. I rung and talked about the issue with someone who said he was the person in charge, only sounded like a junior to me and he said he would pass it on. Well haven’t heard anything and am still waiting for my $100 bond back. For something I thought was going to be a lovely experience for these people turned into an embarrassment for them.

Excellent location and very pleasant stay

Customer review rating 4.2/5

Mandy Couples - 13/01/2021 Confirmed reviews ALL

Comfortable room, attentive staff and great location near lake plus Eat Street and CBD

Well located budget stay

Customer review rating 4.2/5

Amit G. Families - 13/01/2021 Confirmed reviews ALL

Location is excellent. We were greeted by welcoming staff at the reception and with welcome drink vouchers. The room was not at par with other Novotel hotels that I have stayed specially in New Plymouth and Auckland airport. Also, the room is dark as the only light option in the room are the bed lights. Also cleaning quality needs to improve.

Awesome stay

TripAdvisor rating 4.0/5

suzyb599 13/01/2021 TripAdvisor review

Wonderful service. Restaurant is fantastic we all really enjoyed the buffet dinner and breakfast. There was something for everyone. Garlic prawn skewers were outstanding! Pools lovely and relaxing. Clean rooms with comfortable beds. Requests were followed through.

Good Stay

Customer review rating 4.2/5

Imran Families - 12/01/2021 Confirmed reviews ALL

Check in was delayed due to housekeeping being overwhelmed by checkouts on that day. But reception staff (Harmony) was very helpful

Excellent comfortable stay

Customer review rating 4.2/5

Adi Families - 12/01/2021 Confirmed reviews ALL

Great front desk and staff throughout Pleasant and friendly

Happy but could be better

Customer review rating 4.2/5

Trevor Families - 11/01/2021 Confirmed reviews ALL

The service was great and our interactions. The room not so much. The first day we highlighted that room was too hot. The aircon was on full blast with curtains pulled at was still at 25+ degrees. As we had an 18 month old baby with us we wanedt to get it cooler. The response was initially good but the follow up was not. A call told us that maintenance had gone home but would come the following day (They never came). A maid did come with a fan, which was not very good being under powered, she also informed us that the aircon was as cold as it was going to get which felt like she was saying it was not the first time they had recieved that complaint. The windows are screwed shut making it impossible to open them. The general condition of the room was average to poor. Toilet was heavily stained and needs a good bleaching. The shower is old and barely moves. The fridge door had difficulty shuting and keeping items cold. Prior to arrival we had booked for four people including a baby. We arrived in the room and there was no second bed, nor were there sheets/pillows or other items to make up the fold-out sofa bed. It feels there was a lack of attention to detail both on our booking, the preparation and cleaning of our room and no follow-up. The line level staff are nice and did what they could but it left us feeling disappointed after we had thought we were upgrading our stay with a junior suite instead we had four of us stuck in a tired old tiny room that was extremely hot 24hrs day and no space due to the sofa bed.

Almost like home away from home

Customer review rating 4.2/5

Roger T. Couples - 11/01/2021 Confirmed reviews ALL

A quick break away from home, kids and work. A chance to have dinner with family and relax. We were looked after from when we walked in the doors until with left. All the staff were exceptionally friendly and welcoming. As always a great stay and wont be long before we are back again.

Good stay

Customer review rating 4.2/5

Arita N. Families - 11/01/2021 Confirmed reviews ALL

Everything is good except the toilet and bathroom was very dirty and The rubbish bins on The room were filthy as well. The shower was old n looked disgusting.Inside the toilet , you could see the toilet stains The pool area didn't looked like as it was advertised . Customer service was excellent except in the restrauant during breakfast when we politely asked staff to clean the table we had chosen to sit. She said the table maybe still occupied although clearly you see no-one was sitting there . Clearly she did not bother to confirm if someone was sitting there n thus clearly did not want to clean the table for us. We didn't want to make a fuss so we moved on. Overall due to hygiene issue in our room we are very sorry to say but we are never coming back. Thank you for your stay.

complete package for holidaying

Customer review rating 4.2/5

Himmat B. Families - 11/01/2021 Confirmed reviews ALL

my stay was wonderful and looking forward to staying more sometime soon.

Perfect for my requirements

Customer review rating 4.2/5

Robert K. Business - 11/01/2021 Confirmed reviews ALL

Minor preference to have the spa's open 24/7 if practicable, returned form business at 10.45pm just managed a soak before close off

Good location but becoming run down

Customer review rating 4.2/5

Anonymous Families - 11/01/2021 Confirmed reviews ALL

Hotel seems run down now, bathroom was not very clean with lots of mould around. Breakfast service was not great (very long queues at egg station) and not a great selection of food.

disappointment

Customer review rating 4.2/5

Helen Families - 11/01/2021 Confirmed reviews ALL

The room itself looks really old, even though we have a good location as its in the central,however the room itself looks so old and the bathroom looks not hygiene at all. The pool is small.

Great Location

Customer review rating 4.2/5

Don W. Friends - 10/01/2021 Confirmed reviews ALL

Great food and great staff

Ideal location

Customer review rating 4.2/5

Ajenesh L. Families - 10/01/2021 Confirmed reviews ALL

The location of this hotel was very ideal for us. It was close to the lake and the eateries. Hotel itself is very clean, heated pool was a hit for the family and the food is delicious. Staff are very friendly. Heaps of parking.

Comfortable and efficient

Customer review rating 4.2/5

Te W. Families - 10/01/2021 Confirmed reviews ALL

From the time we set foot in the hotel after traveling all day we felt comfortable and welcome by your wonderful staff. Checking in and out was a breeze and thank you for providing us with access to your scrumptious banquet even though it was near the restaurant closing time. Nga mihi...

an excellent 24 hours R and R. Thank you

Customer review rating 4.2/5

Robin Couples - 10/01/2021 Confirmed reviews ALL

It was my wife's birthday and from the beginning Novatel were superb. We relaxed swam ,soaked and ate. Thank you to all the staff. The counter staff especially on both our arrival and departure were as good as I have ever encountered any where { including internationally}. We will certainly stay again and recommend Novatel Rotorua to others.

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