Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.0/5 2,254 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & A la Carte Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Book this hotel
Room 1

Room

City View King Room with Special Access Bathroom

Photo out of - City View King Room with Special Access Bathroom

Our Superior King room combines modern decor, ergonomic comfort and high end room facilities such as 1 King Bed, city views, private bathroom with special access bathroom, LCD TV, internet access, work desk.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room
See availabilities

Suite

Executive Suite

Photo out of - Executive Suite

Superbly appointed 2 storey Executive Suite, apartment-style with 1 King bedroom upstairs including an ensuite bathroom with a spa bath. Spacious lounge downstairs with separate toilet, LED TV, internet access and a corner view.

  • Views:

    City View or Lake View

  • Most of the accommodation:

    Corner Room

Max. number of persons
4
Area
From 72 m² / 775 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Royal Suite - 3 Bedroom Apartment

Photo out of - Royal Suite - 3 Bedroom Apartment

The Royal Suite is a luxurious 3 bedroom apartment style accommodation offering large living & dining areas located on the lower level with 3 bedrooms upstairs. Featuring 2 bathrooms, a soak pool and both city & lake views. Suitable for up to 6 adults.

  • Views:

    Lake View or Panorama view

  • Most of the accommodation:

    Corner Room

Max. number of persons
6
Area
From 245 m² / 2637 sq ft

Bedding

King size bed(s) x3

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Studio

City View King Room

Photo out of - City View King Room

Our Superior King room combines modern decor, ergonomic comfort and high end room facilities such as 1 King Bed, city views, private bathroom, LCD TV, internet access, work desk. Up to 2 adults.

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Free access with phone card
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Studio

Lake View Twin - 2 Queen Beds

Photo out of - Lake View Twin - 2 Queen Beds

Our Superior Twin Lake View room mixes modern decor, ergonomic comfort and high end room facilities such as 2 Double Beds, enhanced views of Lake Rotorua, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 children.

  • Views:

    Lake View

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Studio

Lake View King Room

Photo out of - Lake View King Room

Our Superior King Lake View room combines modern decor, ergonomic comfort and high end room facilities such as 1 King Bed, enhanced views of Lake Rotorua, private bathroom, LCD TV, internet access, work desk. Up to 2 adults.

  • Views:

    Lake View

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 199 rooms
  • 4 rooms for people with reduced mobility
  • 21 connecting rooms
  • 199 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Children
  • Room service

Business

11 Meeting rooms

Family

Services for children

  • Children''s library
  • Play area
  • Children''s TV Channels

Well-being

Geo-thermal pool

  • Covered
  • On site

In Balance Fitness Centre

  • On site
  • Thermal Spa
  • On site
  • Outdoor parking
  • Private
  • 104 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 100 m / 100 ft

  • Parking pricing: 7.52 € 15 NZD Per day

Services & equipment

  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • TESLA recharging units

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

ATLAS RESTAURANT

Photo out of - ATLAS RESTAURANT

Atlas has entered a new era of dining, offering a refined à la carte experience with thoughtfully curated dishes, locally inspired flavours, and globally influenced cuisine designed to elevate every dining occasion.

Cooking style
International
Capacity
140
Accessibility
Accessible service
Lake End, Tutanekai Street, 3010 Rotorua, New Zealand
Telephone +64 7 346 3888
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Atlas has entered a new era of dining, offering a refined à la carte experience with thoughtfully curated dishes, locally inspired flavours, and globally influenced cuisine designed to elevate every dining occasion.

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

For active travellers who never skip a work out - we offer a state of the art fitness centre, equipped with cardio equipment and free weights. Open to hotel guests daily from 6 am to 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,254 reviews

Customer review rating 5.0/5

Andrew K. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted to head you enjoyed your time here with us, especially enjoying our on-site facilities and helpful service from our friendly staff. Your feedback is important to us as it allows us to continue to improve our guest experience, and we are grateful to you for your kind words and support. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you and your family back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.0/5

Nancy P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you enjoyed your time here with us, especially enjoyed our wonderful central location. We are sorry to learn there were certain aspects of your stay that did not meet your expectations, however, we're glad this did not detract from your overall stay. Your feedback is important to us as it helps us continue to improve our guest experience, and we are grateful for your kind comments and support. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back again soon. Kind Regards. Novotel Rotorua Lakeside.

Customer review rating 2.5/5

Dan B. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are pleased you enjoyed the central location of our hotel, however, we are also very sorry that there were certain aspects of your accommodation that did not meet your expectations, and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us continue to improve our guest experience, and we are grateful you brought your concerns to our attention so we can share with our relevant staff for review. Thank you for choosing to stay with us. We do hope we'll have the opportunity to welcome you back again in the future. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Deanne C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your lovely review. We are delighted you and your husband has such a great time here with us during your anniversary, especially enjoying our wonderful location, lakefront walk and breakfast selection. Your feedback is important to us, and we are grateful for your kind words and support. Thank you for choosing to spend this special occasion at our hotel here in Rotorua. We look forward to having the pleasure of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Keegan O. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here at our hotel in Rotorua, enjoying our wonderful central location and helpful friendly staff. We apologise that our onsite gym was not quite as you'd hoped, however, we are pleased that this did not detract from your overall stay. Your feedback is important to us as it helps us continue to improve our guest experience. Thank you for choosing to stay with u. We look forward to having the opportunity of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Dear Guest, Thank you for taking the time to share your review. We are delighted to head you enjoyed your time here with us, especially enjoying our on-site facilities and helpful service from our friendly staff. Your feedback is important to us as it allows us to continue to improve our guest experience, and we are grateful to you for your kind words and support. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you and your family back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.0/5

Nancy P. Couples - Confirmed reviews ALL

Great location. Rooms could use a refresh. Carpet worn looked dirty.

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you enjoyed your time here with us, especially enjoyed our wonderful central location. We are sorry to learn there were certain aspects of your stay that did not meet your expectations, however, we're glad this did not detract from your overall stay. Your feedback is important to us as it helps us continue to improve our guest experience, and we are grateful for your kind comments and support. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back again soon. Kind Regards. Novotel Rotorua Lakeside.

Customer review rating 2.5/5

Dan B. Solo - Confirmed reviews ALL

The room is dated, the carpet is dirty. Stayed for 2 nights. My room did not get clean. The location is good however the downtown is so small that location does not really matter

Dear Guest, Thank you for taking the time to share your review. We are pleased you enjoyed the central location of our hotel, however, we are also very sorry that there were certain aspects of your accommodation that did not meet your expectations, and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us continue to improve our guest experience, and we are grateful you brought your concerns to our attention so we can share with our relevant staff for review. Thank you for choosing to stay with us. We do hope we'll have the opportunity to welcome you back again in the future. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Deanne C. Couples - Confirmed reviews ALL

My husband and I enjoyed 3 nights. The hotel was perfect in so many ways. Beautiful hotel atmosphere, walkable to lakeside boardwalk, shops and restaurants. Easy access to anywhere you need to go in Rotorua. Breakfast was superb-vast selection as well as seating. Staff was so accommodating too. You won’t be disappointed.

Dear Guest, Thank you for taking the time to share your lovely review. We are delighted you and your husband has such a great time here with us during your anniversary, especially enjoying our wonderful location, lakefront walk and breakfast selection. Your feedback is important to us, and we are grateful for your kind words and support. Thank you for choosing to spend this special occasion at our hotel here in Rotorua. We look forward to having the pleasure of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Keegan O. Business - Confirmed reviews ALL

Was great! The only downside was in the gym, was looking forward to a good row but the rowing machine is missing a foot strap which ain’t ideal

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here at our hotel in Rotorua, enjoying our wonderful central location and helpful friendly staff. We apologise that our onsite gym was not quite as you'd hoped, however, we are pleased that this did not detract from your overall stay. Your feedback is important to us as it helps us continue to improve our guest experience. Thank you for choosing to stay with u. We look forward to having the opportunity of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Iain G. Solo - Confirmed reviews ALL

One night stay in Accor hotel. Stayed there previously, quick registration and Accor Plus upgrade to lake facing room. Good value

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a lovely time during your stay here with us in Rotorua, especially enjoying our central location, breakfast buffet and our hotels' environment. That's great news that you were able to enjoy your benefits as an ALL Accor member, and we're pleased you enjoyed your lake view upgrade. Your feedback is important to us and we are grateful for your kind words and support. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you back again on your next visit to Rotorua. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Daniel C. Families - Confirmed reviews ALL

It was a nice welcoming stay.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had a great time here with us, and that you received a warm welcome from our friendly staff. We're pleased you enjoyed some of the benefits your ALL Accor membership has to offer. Your feedback is important to us and we are grateful for you kind words and support. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you and your family back again on your next visit to Rotorua. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Matthew M. Solo - Confirmed reviews ALL

Check in was a breeze. Staff we great always acknowledging you as you came in and out.

Dear Guest, Thank you for sharing your review. We are delighted to hear you had such a great time here with us in Rotorua, enjoying our wonderful central location with nearby selection of restaurants, our friendly staff and a smooth check-in process. Your feedback is important to us and we are grateful for your kind words and support. Thank you for choosing to stay at our hotel. We look forward to the opportunity of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 1.0/5

Ketan K. Families - Confirmed reviews ALL

We booked a “less expensive” room at the hotel and were initially put into a room that smelled mouldy, carpets were terribly ripped and dirty, and walls were very dirty. We asked for a change of room and were initially told the place was fully booked out as it was Labour Day weekend. Finally the manager was able to give us another room which was still not upto Novotel standards at all (we’ve stayed there several times before). This experience was awful and we were really surprised by how dirty and unkept the rooms were. Very disappointing.

Dear Guest, Thank you for taking the time to share your review. We are deeply sorry to hear that of the troubles you had during your time with us, and we sincerely apologise for any inconvenience this may have caused. We value all feedback we receive as it helps us continue to improve our guest experience. We appreciate you bringing these concerns to our attention and we have shared these with the relevant staff for review. We are grateful for your comments and support. Thank you for choosing to stay at our hotel, and again, we are very sorry your recent experience wasn't a positive one. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 3.5/5

Tania H. Business - Confirmed reviews ALL

I enjoy staying at Novotel Rotorua, in particular the pools and the cleanliness of the rooms. This trip, however, I found a 'plug' of hair in the bath that I had to pull from the plug/drain. It was so thick it seemed the plug hadn't been cleaned for some time. There was also hair in various places on the shower curtain. Apart from that, my stay was enjoyable.

Dear Guest, Thank you for taking the time to share your review. We are pleased you enjoy your time here with us when you visit Rotorua. We are very sorry to hear of the troubles you had with your bathroom and we sincerely apologise for any inconvenience this may have caused, however, we are also glad this did no detract from your overall stay. Your feedback is important to us and we are grateful to you for bringing you concerns to us so we can share them with our relevant teams for review. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back again in the future. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Carole W. Families - Confirmed reviews ALL

My only complaint I received an email suggesting I check in on line to make it a smoother check in. In all honesty it was no different to my usual check in at reception,so I don’t see the point.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here with us, enjoying our comfortable rooms, breakfast and on-site facilities. We are sorry to hear of your experience with on-line check-in, however, we're glad this did not detract from your overall stay. We value all feedback we receive from our guests and we are grateful to you for your kind words and support. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you and you family back again soon on your next visit to Rotorua. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Cora L. D. Friends - Confirmed reviews ALL

Comfortable stay in centrally located hotel.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a wonderful time here with us, enjoying the comfort of your accommodation and the wonderful central location of our hotel. Your feedback is important to us as it helps us continue to improve our guest experience and we appreciate your comments and support. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you and your family back for another stay in the near future. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Ruth C. Business - Confirmed reviews ALL

Lovely rooms, top location, friendly staff

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here with us, especially enjoying our accommodation, wonderful central location and the helpful service from our friendly staff. Your feedback is important to us as it helps us to continue to improve our guest experience, and we are grateful to you for your kind words and support. Thank you for choosing to stay at our hotel. We look forward to welcoming you back again on your next business trip to Rotorua. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Ram R. Couples - Confirmed reviews ALL

A lovely stay enjoyed the breakfast at the restaurant.

Dear Guest, Thank you for taking the time to share your review. We are so pleased you had such a great time here with us, especially enjoying the benefits of our wonderful central location, our breakfast buffet and the helpful service from our friendly team. Your feedback is important to us and we are grateful to you for your kind words and support. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Mandeep T. Families - Confirmed reviews ALL

Thank you for the lovely stay.

Dear Guest, Thank you for sharing your review. We are so pleased to hear you had such a lovely time here with us during your visit to Rotorua. Your feedback is important to us as it helps us continue to improve our guest experience and we are grateful to you for your support. Thank you for choosing to stay with us. We look forward to having the pleasure of welcoming you back to our hotel again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Sheffield K. Business - Confirmed reviews ALL

Comfortable, great food, friendly staff, great pool and gym, well located

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had such a great time here with us, enjoying the comfort, food, facilities and location. It's also lovely to hear that our friendly staff looked after you well during your stay. Your feedback is important to us and we are grateful for your kind words and support. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back again on your next visit to Rotorua. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 5.0/5

Kathy &. S. H. Couples - Confirmed reviews ALL

Good location and view of the lake. And the breakfast was nice.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here with us, especially enjoying our breakfast buffet, beautiful views and wonderful location. Your feedback is important to us and we are grateful for your input and support. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you back again on your next visit to Rotorua. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.0/5

Jingni Y. Couples - Confirmed reviews ALL

We were surprised after checking in the room that we got free upgraded, really appreciated that. Large room big tv that has sky sports. Restaurant and bar are spacious lovely staff really good services. Upon check out told the reception a hiccup that we encounterd in the room. Overall enjoyed our stay a lot would definitely consider comr back again.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here with us, especially enjoying our restaurant, your upgraded room and the helpful service from our friendly team. Your feedback is important to us and we are grateful for your input and support. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back again soon. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 3.0/5

Philip K. Solo - Confirmed reviews ALL

The external hotel appearance, being smart and modern, belies the internal standard in which the bedrooms seem a bit tired and in need of update. The first room assigned to me had a tap in the bathroom that came apart as soon as I moved it. It looked to me that this fault was not a recent occurrence so I wondered why I had been given the room. However, this was charmingly dealt with by reception and I was moved to room 442. The tap in that bathroom was firmly attached but some parts of the room were lower than the normal All Accor standard. The carpet showed signs of heavy footfall. It needed a carpet clean. The plinth on which the fridge sat was damaged and white melamine worn off. The furniture desk edge beside the case storage platform was damaged. The external window panes were dirty. A window clean was also needed, without which a lovely view from the double aspect window panes was spoilt. The room just seemed tired. The common areas, nonetheless, were clean and well maintained. In general your room service, reception, bar and restaurant staff were friendly, helpful and pleasant. There was a lack of knowledge of young recruits in the restaurant. On one occasion a frosty response from one reception person left me feeling I had been a nuisance but I always take the line you never know is going on in someone's life so maybe just a bad day for them. I was looking forward to staying at a Novotel and I sincerely hope the company invests in refurbishing and improving the bedrooms. The hotel is in a splendid location with easy access to town and all the key sites, plus overlooks the Lakeside piers, park and walks.

Dear Guest, Thank you for taking the time to share your review. We are pleased you enjoyed our hotel facilities and wonderful location, and it's lovely to know that our friendly bar staff looked after you and could relocate you to an alternative room, during your time with us. We are also, however, very sorry to learn there were certain aspects of your stay that did not meet your expectations and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us continue to improve guest experience, and we are grateful to you for sharing these concerns with us so we can review with our relevant teams. Thank you for choosing to stay at our hotel and for your support. We hope to have the opportunity to welcome you back again in the future. Kind Regards, Novotel Rotorua Lakeside.

Customer review rating 4.5/5

Mark R. Couples - Confirmed reviews ALL

Very relaxing.

Dear Guest. Thank you for sharing your review. We are so pleased to hear you enjoyed your time with us and your your accommodation nice and relaxing. Your feedback is greatly appreciated. Thank you for choosing to stay at our hotel and for your continued support. We look forward to having the opportunity of welcoming you back in the near future. Kind Regards, Novotel Rotorua Lakeside.

Other web-users rate our hotel

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