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Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 14,250 reviews

ALLSAFE approved hotel

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Novotel Rotorua Lakeside
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+ 15 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Golf course 18 holes (nearby)
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00



  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars


Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -


Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,250 reviews


TripAdvisor Rating 4.0/5

3,144 reviews

Awesome Service.

TripAdvisor rating 5.0/5

smiddha5 02/08/2021 TripAdvisor review

Novotel Rotorua Lakeside provide a awesome service and we enjoyed a lot . My Family love to stay in Novotel and now its part of our favorite destination for holidays. Team of Hotel is really friendly and service is outstanding.

Not worth the price we paid.

Customer review rating 3.0/5

Isabel Families - 31/07/2021 Confirmed reviews ALL

Breakfast and location was good. The room was not worth the price $400. The toilet was dirty.

Good stay

Customer review rating 4.5/5

Cecilia C. Families - 31/07/2021 Confirmed reviews ALL

Convince location, great swimming pool

Novotel- Rotorua has been one of our favorite places to stay as they always make us feel more than at home by going above and beyond.. Edward and his team is amazing

Customer review rating 5.0/5

Suji B. Families - 30/07/2021 Confirmed reviews ALL

As above

Kind staff

Customer review rating 4.5/5

Alice Families - 28/07/2021 Confirmed reviews ALL

Very enjoyable, extremely kind cleaning staff!!!

Overall good stay but, processing of my payment has become a nightmare for our whanau

Customer review rating 2.0/5

Te A. Business - 27/07/2021 Confirmed reviews ALL

Reference: Te Aomihia T. checking in Thursday 22 July, checked out Saturday early morning 24th July, 2021. Kia ora I am writing in complaint to an overcharging of my credit card by your checkout staff member Saturday 24th July, 2021 am. I am very concerned that your staff member did not thoroughly check your check in procedures which would have highlighted that a hold of my stay including a $100 deposit had been processed on my credit card. It is very distressing for me to get home to Rotorua, after a weekend of work in Rotorua to read my online account and see this oversight by your employee. Due to your error this will have a enormus impact on my families wellbeing for the week as we wait for these monies to be refunded for the purpose of our weekly groceries etc. I rang to speak to one of your employee's at 3.37pm today to raise this issue with your hotel although, she had provided an apology for the error her advice regarding my request for a more speedily refund required me, the customer to follow more processes if I wanted that to happen. This is not good enough, I frequently visit your hotel when I am away from the north and would urge that your hotel provides either compensation for such a major error or even an apology email for be greatly appreciated. I look forward to your reply. Processing of my payment for my stay: 22 July on check lady at check in put a hold on $788 stay and deposit 24 July on check out the asian man at check out processed a further $638 on my credit card 26 July my online credit statement reads $100 has been credited from Novotel back to my credit card. No one has actually, emailed about my complaint even after the girl on the phone reassured me that the process would be followed. Te Aomihia T.

Good Stay

Customer review rating 4.0/5

Jennifer S. Friends - 27/07/2021 Confirmed reviews ALL

My friend and I go every year to celebrate my friend's birthday. We love the pools however unfortunately due to the amount of children staying the children were out of control jumping into the big pool.

Good Stay

Customer review rating 4.0/5

Nick Families - 27/07/2021 Confirmed reviews ALL

For the majority it was a pleasant stay and our two young girls were very excited to be in hotel as they had never stayed before. They loved the pools, having pre-dinner drinks in the bar and the choice at breakfast. I love how the girls see life and make you appreciate the little things again. Room was well presented and clean. View was spectacular so the upgrade was worth the offer. Only negative comments are as follows: Had ordered a bottle of bubbles and a Birthday plate to be in the room on arrival. Was not there and had to call down for it. The gentleman who delivered it however (Clint?) had a lovely voice and sung Happy Birthday to my wife. This made up for this indiscretion. Secondly we were a family of four and we had to call for extra towels. Minimal but some forethought on pax in room could have been considered. However after calling down for more they were delivered promptly. I had taken the offer for the upgrade to a Lake view twin so potentially reports had not been updated or communicated to other departments to explain the missing wine? As an ex hotelier I may be more critical than most but it was this type of feedback that I appreciated in my days in hotels as a manager. Otherwise a very enjoyable weekend and we look forward to staying again in the future. Regards Nick

Good stay

Customer review rating 4.0/5

Al Couples - 27/07/2021 Confirmed reviews ALL

Pleasant night’s stay.

Enjoyable stay

Customer review rating 4.0/5

David Families - 27/07/2021 Confirmed reviews ALL

Had another enjoyable stay at Novotel Rotorua as I have visited Novotel Rotorua numerous times over the years. Loved the mineral spa as always. My two gripes but no biggie were that we had to wait a long time for the lifts to arrive and each time there were full of people. The third lifts on the left didn't seem to work. We dinned at Atlas restaurant and the food was great. I did notice the chef that taking orders from customers(I was one of them asking for beef steaks) seemed quite stressed out that he also had to carve the meat and topped up the food. No one there to give him a hand. He definitely needed another chef to assist him. Overall, it was a pleasant stay.


Customer review rating 4.5/5

Patrick H. Couples - 26/07/2021 Confirmed reviews ALL

Hard t osay how it could be improved - was great

Dear Patrick H., Thank you for providing your valuable feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Due to the high demand over the weekend and school holidays our room rates do increase. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager
Customer review rating 2.5/5

Leah U. Friends - 26/07/2021 Confirmed reviews ALL

To pay 370 dollars a night for a sub standard out dated room with so many cobwebs on the outside windows is daylight robbery. The bathroom was particularly outdated and unsatisfactory for this sort of price. I'd fully expest to pay 160 - 180 for a night of this quality but definitely not 370 dollars! The check in when we arrived and the cleaniness of the room was great, please acknowledge and pass this onto the staff.

Well located

Customer review rating 4.0/5

Anonymous Families - 26/07/2021 Confirmed reviews ALL

It was very good

Enjoyable stay

TripAdvisor rating 4.0/5

David H 26/07/2021 TripAdvisor review

Very enjoyable and relaxing stay at Novotel. One of the reasons i stay at Novotel Rotorua is to enjoy the mineral spa. Had a very nice dinner at the Atlas Cafe & Restaurant. I did notice the chef that was preparing and taking orders from diners(I was one of them) seemed a bit stressed out when he was there all by himself doing everything. Overall, my family and I enjoy our stay at Novotel Rotorua as always. Look forward to my next visit.

Great Location

Customer review rating 5.0/5

Tupu M. Couples - 25/07/2021 Confirmed reviews ALL

We had a one night stay. Location was perfect and the staff were friendly.

Excellent location and a great facility

TripAdvisor rating 5.0/5

vaibhavcrow 10/04/2021 TripAdvisor review

Awesome view of the lake and the facility was neat and tidy. The staff was wonderful and helpful. Really enjoyed out stay there - nice food and the lounge area was perfect for evening drinks. A great experience overall.

Thank you for your amazing review! I pleased to hear you had such a pleasant stay with us and that we were able to meet your expectations. We hope to welcome you back again soon and to deliver another exceptional experience.

great stay on 22nd march 2021

TripAdvisor rating 5.0/5

Flyer63076094630 28/03/2021 TripAdvisor review

like to thank management and staff for a very enjoyable stay also appreciated the gesture of my 87 year Happy Birthdays wishes which was brought to our door just after arriving . we also had a very enjoyable meal in the dining room with a couple of relations who joined us , thank you all RONALD HARRY DAVIES

Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am so pleased to hear you had such a pleasant stay with us and that our staff members were able to make you feel special on your 87th birthday! We hope to welcome you back again soon.

Another great weekend away staying with Novotel Rotorua

TripAdvisor rating 5.0/5

Clfford W 24/03/2021 TripAdvisor review

Friendly staff, fantastic location and overall, just a great place to stay! Enjoyed the breakfast this time around which was a great way to start the day. We have stayed here many times and don't have anything but nice things to say about the property and the team.

Thank you for taking the time to leave a review. We really value your feedback as we strive to continuously improve our services. I am pleased to hear you were able to enjoy your breakfast this time round. This is very encouraging news! We hope to welcome you back again soon.


TripAdvisor rating 4.0/5

aquarian1935 15/03/2021 TripAdvisor review

A six night staycation at Novotel Lakeside Rotorua was an escape from Wellington. Happy with Hotel amenities and food but disappointed that check-in staff did not notice our request for stand alone shower and we had to change the next day. Unusual that Dining at night is limited to $49 buffet dinner. Fortunately can have a selecion of a la carte dishes from the bar. Baby pork spareribs are fantastically good.

Thank you for your review, we really value your feedback. I am pleased to hear you were satisfied with your amenities and food. However, I would like to apologize for receptions lack of attention to detail. Please rest assured I have passed on this feedback top the team and we are working towards resolving these matters. Thank you again for choosing Novotel. We hope to welcome you back in the near future and further improve your next visit.

Perfect stay

TripAdvisor rating 5.0/5

GrayMcGowan 11/03/2021 TripAdvisor review

We originally booked for one night but after less than an hour realised this is such a nice hotel that we added another night to or stay. The room had a perfect lake view, was quite large and we enjoyed a great sleep both nights. We had breakfast (mushrooms) on the first morning and it was delicious. ALL staff (pun intended) were amazing, with check in and checkout both seamless, while the restaurant personnel and housekeepers were all warm and full of smiles. Thanks to everyone for giving us such wonderful treatment.

Thank you for your amazing review. It was a pleasure to welcome you to our hotel. I am thrilled to hear we exceeded you expectations and that you stayed with us another night! I will be sure to pass on this encouraging feedback to our team. We hope to see you again soon!

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