Novotel Rotorua Lakeside Hotel 4.5 stars

I fell in love with the super comfortable mattress and the pillows are divine. But most special of all is the genuine friendliness and connection of the team. Pure gold. Especially in Clark's bar. We have been looking for some very hard to locate and little known rock drawings 30 minutes south of Rotorua that only very local knowledge will know of. The bar manager asked one of his team if they knew and they shared their location with us. Bust best of all we arranged to meet and in her own time the next day, drive many kilometres to take us to the drawings. Sensational people you have at Novotel Lakeside. We'll return here rather than our usual Rotorua hotel.

Nice warm welcome by staff and a lovely handprinted card awaiting us in our room, added a special touch with some special gifts so lovely. Everything you need is here, comfortable beds, indoor heated pools, Bar, gym and Buffet restaurant. Location is great, only a few minutes walk to eat street and city center. This is a great family friendly hotel, kids will be entertained for hours with all the awesome facilities. Our room had lovely views of the lake, it was very clean and quiet. I highly recommend this place to anyone needing a romantic getaway or family vacation. Thank you to all the staff at the Novotel Hotel for your wonderful hospitality, we will be back.

Needed accomodation quickly and Novotel to the rescue. Extremely friendly staff especially Sarah and Hareta ( I think that was her name) please formally pass on my thanks to them both on their friendliness.

Loved every minute of my stay.

Was great stay, staff very friendly and helpful

Stayed for one night. Very comfortable

Comfortable

My steak was so tough that I could not cut it with the plastic knife and fork supplied. I ordered new cutlery and by the time these arrived the meal was cold. Only parts of the meal could be eaten, but I had nothing to eat the whole day and had to be satisfied with the bits I could eat. This is the worst meal I have ever eaten in an Accor Hotel. I am a Gold card Member and have always chosen Accor Hotels above other. I trust that I will be not be disappointed again.

The room was a let down as the lake view wasn't much of one due to the room configuration. ladies were lovely and room was clean and tidy. hot tubs were great

I made a late reservation, and the staff that were on were nothing but extremely helpful and accommodating to everything I needed. The ar was nice with friendly staff and they made a drink I really wanted. The room was lovely and warm great shower and such a comfy bed. Thankyou very much.

I stayed while in town for work; the majority of my stay was excellent but unfortunately the food at the hotel restaurant was so disappointing it impacted my entire experience. The staff were friendly and helpful, especially the check-in manager; the hotel bar was lovely and a great place to work with my colleagues; the room was nice and to the standard anticipated; a great view of the lake etc. But unfortunately a) the fact that the restaurant was buffet only and b) the quality of the buffet food was really disappointing and while I will definitely stay at the hotel again, I will always eat elsewhere.

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .

Novotel Rotorua Lakeside provide a awesome service and we enjoyed a lot . My Family love to stay in Novotel and now its part of our favorite destination for holidays. Team of Hotel is really friendly and service is outstanding.

Very enjoyable and relaxing stay at Novotel. One of the reasons i stay at Novotel Rotorua is to enjoy the mineral spa. Had a very nice dinner at the Atlas Cafe & Restaurant. I did notice the chef that was preparing and taking orders from diners(I was one of them) seemed a bit stressed out when he was there all by himself doing everything. Overall, my family and I enjoy our stay at Novotel Rotorua as always. Look forward to my next visit.