Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 2,809 reviews

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  2,809 reviews

TripAdvisor Rating  4.0/5  3,301 reviews

Great location and clean hotel

Customer review rating 5.0/5

Z. Friends - Confirmed reviews ALL

Close to everywhere in Rotorua and the room was very clean and tidy.

Avoid this hotel!

TripAdvisor rating 1.0/5

Go36100750342 TripAdvisor review

I received a parking infringement ticket for when I was staying at Novotel lakeside Rotorua despite being told I could park in the car park for free. When I arrived at the hotel I was told that I could use the hotel car park and if I signed up with an Accor membership the parking would be free for my stay at the hotel. The gentleman who I believe was the manager actually completed the membership application for me and told me I could park in the car park for free. I have now received an email telling me that I had parking infringement for parking there during my stay at Novotel. I have just called the hotel and the receptionist gentleman accepted liability and told me that this was down to your error and if I emailed the infringement notice to you it would be sorted out. However despite numerous emails I am being ignored and getting no response. Please note there is also a charge from the hire car company because they have charged an admin fee. This is your error, please sort this out ASAP!

Comfortable Stay

Customer review rating 3.5/5

T.a. Families - Confirmed reviews ALL

Understanding increasing operational costs, labour shortages, and inflationary pressures as the economy emerges from COVID slowdowns and many hotels, motels used as emergency housing for those struggling to keep their heads above water. Novotel Rotorua does offer a reasonably comfortable and safe stay. This said, there is always room for improvement. Maintaining facilities to the standards expected by discerning guests paying in excess of $240 per night on a good day with special offers included. The hotel could do with refurbishments to adapt to a forever changing market. Considering the price paid per night. The decor along with the interior of rooms is in need of attention. Bathroom fixings are old and outdated with shower heads from the mid 80s to late 90's. Detachable handheld shower heads are more appealing. Individuals have the ability to wash hard to reach places with thorough rinsing. Also helps cleaners reach tough spots saving time and money spent on commercial products. Toilets also in need of attention with bathroom vents needing thorough cleaning. Could also see hard water stains imprinted on bathroom tiles from daily shower use. Showers over the bath is also rather outdated. Hygienically not ideal. Rotorua is my hometown and the Novotel was a place of secondary work back in the early 90's. Having travelled round then finding home in Australia. The design of a hotel, both interior and exterior, is often the most effective way to make an exceptional first impression. Under further observations - The lobby is an underdeveloped space with potential to promote authentic cultural traditions that better represents the destination around it. The lobby is essential element for all guest that ought to provide the perfect balance between form and function as it strives to offer a showstopping space that will create the best possible first impression while performing a number of crucial tasks. In today's times, the lobby is a multifunctional space of versatility. On this note, both the bar and restaurant are too far from the lobby at present. Ideally a lobby that builds a sense of community and enhances the hotel’s overall ethos cements the deal drawing more people in all whilst developing the character of the Novotel brand during which the Novotel is able to better capitalise on revenue. Overall, the Novotel is in need of an upgrade. The lobby is best used as a lively social space to co-working zones, meeting areas, casual dining and open-plan bars. Afterall the lobby is seen as the beating heart of hotels, and the same principle applies to bars and restaurant. Chefs are the heart of all dining experiences. Barman and barwoman are the same. Without the right people, all the Novotel has is a room for the night with mediocre offerings charge at a high price. Not ideal.

Good stay

Customer review rating 4.5/5

Wayne R. Business - Confirmed reviews ALL

Easy check in & out. Very helpful @ reception

Customer review rating 0.5/5

Janet G. Couples - Confirmed reviews ALL

Dreadful, run down tired and dirty

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Other web-users rate our hotel

  • 1,440 reviews 9/10 Location
  • 2,499 reviews 4.6/10 Room
  • 1,783 reviews 6.7/10 Service
  • 42 reviews 3.4/10 WiFi
  • 1,061 reviews 2.5/10 Cleanliness
  • 903 reviews 5.6/10 Comfort
  • 677 reviews 4.2/10 Amenities
  • 655 reviews 3.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.