Novotel Rotorua Lakeside 4.5 stars

Name: Novotel Rotorua Lakeside Hotel | ALL - ALL
Address: Lake End, Tutanekai Street, ROTORUA, 3010, NZ
Telephone: +6473463888
Rating: 3.7

Customer review rating (ALL Rating) 3.7/5 2,260 reviews

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Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

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Novotel Rotorua Lakeside

Hotel that makes every moment matter

Check in to 4.5-star comfort with the lake at your doorstep at Novotel Rotorua Lakeside Hotel. Rejuvenate in the spa's natural geothermal mineral pools and experience a delicious dinner in our Atlas Restaurant. Then retire to your room - a calm haven with earthy colours, wood furniture and picture windows - and soak in the spectacular scenery at Novotel.

Conveniently located just 15-minutes from Rotorua Airport in the heart of Rotorua township, Novotel Rotorua Lakeside is the perfect base for adventure enthusiasts and families alike to see all that New Zealand's geothermal capital has to offer. Take a short stroll to the lakefront to ride the thrilling Kawarau Jet on Lake Rotorua. Hop on nearby public transport to visit the cultural and geothermal wonders at Te Puia. Or enjoy the adrenaline-pumping action of the luge at Rotorua Skyline.

Just steps from Eat Streat bars and restaurants also only a short walk from the awe-inspiring lakefront, the Novotel Rotorua Lakeside Hotel is in the heart of the cultural and geothermal marvel that is Rotorua.

We can't wait to welcome you to our vibrant hotel. We're confident you'll enjoy your stay, whether you're travelling for business or leisure.

Edward Judd, Hotel Management

Hotel extras

Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting
Complimentary access to geothermal mineral pools
Indoor pool, fitness centre, and hot tub
Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner
Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

2 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Suite

Junior Suite 1 King Bed Lake View

4 pers. max
41 m² / 441 sq ft

Bedding 1 x King size bed(s)
Views: Lake View
Most of the accommodation: Corner Room

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Suite

Executive Suite

4 pers. max
72 m² / 775 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or City View
Most of the accommodation: Corner Room

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Suite

Royal Suite - 3 Bedroom Apartment

6 pers. max
245 m² / 2637 sq ft

Bedding 3 x King size bed(s)
Views: Lake View or Panorama view
Most of the accommodation: Corner Room

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Studio

City View Twin - 2 Queen Beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Studio

City View King Room

4 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Studio

Lake View Twin - 2 Queen Beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Lake View

From NaN € NaN NZD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Studio

Lake View King Room

4 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Lake View

From NaN € NaN NZD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

City View King Room with Special Access Bathroom

2 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

From NaN € NaN NZD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

+64 7 346 3888

+64 7 347 1888

TOURISM CENTRE BUS

Bus stop

Access: 500 m / 0.31 mi 5 min drive

GOVERNMENT GARDENS

Botanical gardens

Access: 2 km / 1.25 mi

ROTORUA MUSEUM

Museums

Access: 2 km / 1.25 mi

POLYNESIAN POOLS

Tourist attraction

Access: 3 km / 0.63 mi 25 min walk

ROTORUA RACECOURSE

Racetrack

Access: 3 km / 1.88 mi

WHAKAREWAREWA GEOTH

Tourist attraction

Access: 3 km / 1.88 mi

WHAKAREWAREWA ARTS

Museums

Access: 4 km / 2.5 mi

WHAKAREWAREWA THERMAL PARK

Tourist attraction

Access: 4 km / 2.5 mi 30 min walk

FOREST RESEARCH INS

Tourist attraction

Access: 5 km / 3.13 mi

SKYLINE / SKYRIDE

Other attractions

Access: 5 km / 3.107 mi

Rotorua Redwood Forest

Tourist attraction

Access: 5 km / 3.11 mi 10 min drive

AGRODOME

Tourist attraction

Access: 10 km / 6.25 mi

TAURANGA - MT MAUNGANUI

Other attractions

Access: 100 km / 62.5 mi

LAKE ROTORUA

Lake

Access: 100 m / 0.06 mi 5 min walk

THE REDWOODS

Wood/forest

KUIRAU PARK

Park

ROTORUA CENTRAL

Shopping district

Access: 200 m / 0.12 mi 5 min walk / 2 min drive

EatStreet

Restaurant and cafe district

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Meetings & Events

Number of Meeting Room: 11
Surface of the largest room: 320 m² / 3444 sq ft
Maximum seats capacity: 350
Maximum capacity for banquets: 300

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.7/5 2,260 reviews

TripAdvisor Rating 3.9/5 3,341 reviews

Disappointing Stay – Standards Have Dropped

Judy J Families - 4/23/2025 TripAdvisor review

As a long-time Accor member, I’ve come to expect a certain level of service from Novotel properties, but my recent stay at Novotel Rotorua was deeply disappointing. Despite confirming a reserved carpark in advance, no space was available upon arrival and multiple follow-ups with staff led nowhere. Basic amenities like water and milk were missing from the room and housekeeping skipped one of our rooms entirely. Repeated calls to reception went unanswered or were cut off. The final straw was being scolded by a staff member for placing a (dirty) water jug on the counter while seeking assistance. We also couldn’t use our welcome drink vouchers as promised due to unreachable reception. This experience felt more frustrating than relaxing, and far below the standard I’ve consistently experienced at other Accor hotels. Sadly, I won’t be returning unless there’s a clear improvement in hospitality and professionalism

Like a Neglected Student Flat

Angela O Families - 4/20/2025 TripAdvisor review

Just don’t stay here. The state of the hotel is an embarrassment to the Novotel brand as is the service. Accor hotels are generally profession and well maintained this is an awful exception. We chose Novotel as while it’s not lux it’s solid. I won’t make that mistake again. The hotel is understaffed and disorganised. For example, at breakfast staff didn’t seat anyone. This meant tables were half occupied and when you ordered a coffee it might make it to you if you hovered over the barista. Dinner was awful bar food or a buffet. My chicken burger patty was rubbery and definitely reconstituted. The staff didn’t even seem to know how to serve a table and leaned across the table/slid plates to serve the table. It was amateur. And every serviette in the place was damp. Every time. Don’t put them on your lap. There is not enough linen for the hotel. So we got towels sporadically at some point after housekeeping turned up. But housekeeping came through around 3-4pm each day. Clearly there were not enough staff to get rooms done in the morning so guests got interrupted in the afternoon. And the level of cleanliness was poor. On checking in we found there were no bathrobes/slippers and hair from the previous occupants in the bathroom. It took 3 phone calls and 2 hours to sort it out. Then there was the state of the room itself. Tired doesn’t begin to describe it. NZ has a reputation for crap rental accommodation and I think that was the vibe they were going for. All the walls were marked. The carpet stained and worn. The cabinetry was swollen from moisture and cracked. The curtains were threadbare. The bathroom was mouldy with soap scum build up on all the tiles. All the fittings in the bathroom were rusty and needed replacing. The shower curtain was ripped and mysterious stains were all across the tiles. The light fitting was broken. In short, my student flat was nicer. My daughter’s room was just as bad so that’s the standard of the hotel. Finally the common areas are somewhat less tired. But the pool is small and couldn’t accommodate the guests and it needs attention. And the EV charger doesn’t work. Staff don’t know how to assist with it. Upside: no one was rude, just incompetent and poorly organised. Tellingly, on checking out the desk clerk didn’t even enquire if I enjoyed my stay. I guess that encapsulated the vibe: it’s crap and we don’t care. Unless you live in a mouldy student flat you will be disappointed with this hotel.

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay at Novotel Rotorua Lakeside did not meet your expectations. Your comments are genuinely valued, and we appreciate you highlighting the areas where we have an opportunity to do better. We are currently undertaking renovations to refresh and improve our facilities, and your feedback is helping to shape these improvements. We are actively working towards creating a more welcoming and comfortable experience for all our guests. We sincerely hope to welcome you back in the future, so you can experience the enhancements firsthand. Warm regards, The Novotel Rotorua Lakeside Team

70th birthday

Jacksow Couples - 4/20/2025 TripAdvisor review

Kia Ora, Thank you for sharing your feedback with us and for choosing to celebrate your special occasion here. We truly value your comments and will use them to help us enhance our guest experience. We look forward to welcoming you back and providing an even better experience in the future. Warm regards, The Novotel Rotorua Lakeside Team

Grace B. Couples - 4/19/2025 Confirmed reviews ALL

Kia Ora, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such an enjoyable experience with us once again. It truly means a lot to know that our team’s hospitality and the atmosphere we create continue to make your stays so memorable. We can’t wait to welcome you back to Novotel Rotorua Lakeside for your next visit! Warm regards, The Novotel Rotorua Lakeside Team

Great place to stay

Darryn Business - 4/19/2025 Confirmed reviews ALL

Kia Ora, Thank you for taking the time to review your stay with us. I am pleased that you had a comfortable stay and that you found our central location to be convenient. Warm regards, The Novotel Rotorua Lakeside Team

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Web-users rating

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All our hotels in Rotorua

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.

Novotel Rotorua Lakeside 4.5 stars

Hotel extras

Our accommodation(s)

City View King Room with Special Access Bathroom

Junior Suite 1 King Bed Lake View

Executive Suite

Royal Suite - 3 Bedroom Apartment

City View Twin - 2 Queen Beds

City View King Room

Lake View Twin - 2 Queen Beds

Lake View King Room

City View King Room with Special Access Bathroom

Hotel location

Hotel services

ATLAS RESTAURANT

CLARKE'S BAR

3 breakfasts

Pool

Fitness center

Spa

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Our other establishments nearby

Novotel Rotorua Lakeside 4.5 stars

Description

Hotel extras

Our accommodation(s)

City View King Room with Special Access Bathroom

Junior Suite 1 King Bed Lake View

Executive Suite

Royal Suite - 3 Bedroom Apartment

City View Twin - 2 Queen Beds

City View King Room

Lake View Twin - 2 Queen Beds

Lake View King Room

City View King Room with Special Access Bathroom

Hotel location

Access and transport

Hotel services

ATLAS RESTAURANT

CLARKE'S BAR

3 breakfasts

Pool

Fitness center

Spa

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Our other establishments nearby