Customer review rating 4.2/5 13,108 reviews
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Steps from "Eat Street" bars and restaurants
Indoor pool, fitness centre, hot tub
Complimentary geothermal mineral pool access
Light-filled restaurant, hot breakfast buffet
Clarke's Bar with lake-view terrace
Check-in from 14h00
Check out up to 11h00
Paying
Lake End
Tutanekai Street
3010
rotorua
new zealand
Check-in from 14h00
Check out up to 11h00
TUTANEKAI ST. : STATE HWY 5 TOURISM CTR BUS
TUTANEKAI ST... : STATE HWY 33 TOURISM CTR BUS
HAMILTON At 80km / 49.71 miles
ROTORUA At 8km / 5 miles
GPS :-38.132935, 176.25143
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Number of meeting rooms: 11
Maximum size: 320 m²
Maximum capacity: 350 people
Maximum banquet capacity: 300 people
Tired and dirty
70georgie 15/01/2021 TripAdvisor review
It’s got a great location next to loads of restaurants but the room was so tired and pool felt unclean and was incredibly disappointing in size based on the marketing picture online. Overall not great!
Excellent experience
Won K. Families - 14/01/2021 Confirmed reviews ALL
Great views, great service, great amenities (gym and hot tub), and great breakfast.
Disappointed at presentation of room
Janine Business - 13/01/2021 Confirmed reviews ALL
Room was not up to standard. Ceiling paint cracked and flaking off above my bed. Carpet stained and Net curtain had stains/marks on it! Bathroom sink chipped and cracked. Old shower head that was full of limescale! Overall it looked old and tired
Disappointed
Marie C. Couples - 13/01/2021 Confirmed reviews ALL
My name is Marie C. and I paid for my friend Wendy Corlette and her partner to stay in your hotel on the7 th jan. I rung to prepay for everything so they could just check in and go to there room. On there arrival they found out the the booking hadn’t been pay for so Wendy rung me and I spoke to someone in the phone and they said the payment hadn’t gone through. So my question was was why did they not ring me and let me know this before Wendy arrived. They had one number wrong so that was corrected and I also said that breakfast was included in the room charges. Thought that was all settled for my friend to find out the next morning when they went down for breakfast that it wasn’t paid for and there names were down. Embarrassing for these people so they left without having breakfast. I feel your staff don’t listen very well and the experience my went though was not gd service for the name of the hotel. I rung and talked about the issue with someone who said he was the person in charge, only sounded like a junior to me and he said he would pass it on. Well haven’t heard anything and am still waiting for my $100 bond back. For something I thought was going to be a lovely experience for these people turned into an embarrassment for them.
Excellent location and very pleasant stay
Mandy Couples - 13/01/2021 Confirmed reviews ALL
Comfortable room, attentive staff and great location near lake plus Eat Street and CBD
Our most recent 20 reviews
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