Novotel Rotorua Lakeside Hotel 4.5 stars

Checking was efficient and friendly, room easy to find and very comfortable.. beds and bedding is excellent, well done.. in room dinning prompt and good portions. Departure was easy, only thing was the early morning checkout shift was not as polished as the checkin staff, but appreciate it was a very early 6am checkout, so long night I’m sure. Parking, was tight (park sizes) so some careful navigating when leaving and entering parks. But small details for what was an excellent experience, well done.

bed was lovely and comfortable, room quiet, foyer beautiful, but toilet button broken - I didn't notify anyone sorry room 504, carpet stained, toilet stained, otherwise stay was pleasant thank you

Excellent staff and comfortable rooms

From check in to check out it was fantastic. Restaurant was excellent. Rooms were one of the best I have had and everyday they were clean and re-stowed with bathroom amenenties. Great location

Very straightforward, no hassles in or out. Parking a bit of a mission but not a major. Front counter person was very friendly and welcoming.

Wonderful bed great meals lovely spa and very friendly helpful staff. Room was great

I was disappointed in the bed. It was so soft and lumpy it was difficult to get comfortable and I woke up feeling sore. I was also very disappointed that when I went to access the internet it said I had to pay but when I contacted front desk they apologised and said they forgot to apply the free wifi. It's 2020 and I paid $199 for the room. Why is it not the default to have free wifi, It felt like it was an opportunity to get more money out of customers who don't bother to call up and ask about it and just pay. I don't like to be cynical but I cannot see any other reason for it not being the default.

Lovely meals, beautiful sleeping quarters and wonderful staff. Adequate Parking area given the many organisations booked in from Friday to Sunday as we the NZMC we’re Kia Ora

I had a short stay in a corner room on the third floor. The view was awesome, the room well appointed, and the bed extremely comfortable. The service from the staff was exceptional - big thanks to Savannah who helped me with a booking issue.

From check in we had such an awesome experience with the manager on duty at night on Thursday 19th November. Friendly and welcoming, suggested places to take my children too as we were down for mine and my daughters birthday. Pool was amazing and kids had so much fun, restaurant and breakfast staff welcoming and friendly. Overall experience was amazing and we would definitely come back again. Thank you so much.

Very smooth and easy check in, great room upgrade, very friendly staff, great food and service in the restaurant. Overall a great stay and we are looking forward to the next one.

Friendly staff the biggest asset, great location

All good. Easy at checking in. Nice room with a lovely letter in the room

Beautiful view overlooking the lake,bathroom a bit tired and no body lotion, breakfast was expensive $60 for one cooked and one continental no body around to cook eggs, loved the romantic spa package but bottled water was missing from the platter, also no coffee machine in the room.

great very friendly staff