Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.7/5 2,135 reviews

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Novotel Rotorua Lakeside - Image 1
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Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  2,135 reviews

TripAdvisor Rating  3.9/5  3,344 reviews

A comfortable stay; well located

TripAdvisor rating 4.0/5

KiwiViajero TripAdvisor review

I stayed here for two nights in May 2025. The hotel is very conveniently located on the edge of the central business district, so just 1-2 blocks away from restaurants, shops. There is parking that belongs to the hotel (not sure if it is free), although I left my car on the street right opposite the hotel and that was free. The hotel is modern and very tidy. The room had all the usual amenities. I was there for a conference and the food provided for lunch and morning and afternoon teas was simply outstanding. I would be happy to stay here again. If not available, the Ibis is right next door and is also a very good hotel (see my separate review).

Dear Guest, Thank you for your kind feedback! We’re delighted to hear you enjoyed your stay and found the location convenient. It’s wonderful to know the food and overall experience met your expectations. We look forward to welcoming you back, whether here or next door at ibis. Warm regards, The Novotel Rotorua Lakeside Team

Customer review rating 3.5/5

Vicki F. Business - Confirmed reviews ALL

Our stay wasn't without hiccups and I share this information with you, as constructive feedback. Overall, our experience was okay - you have a lovely team and the rooms were quiet, which is my main take away. I'd definitely return. The hiccups... - I paid for early check-in from 8am...and arrived at 11am to find my rooms wasn't ready...and wouldn't be until 11:40am. - We ordered room service one evening and had to chase it up, only to be told it had been delivered to a different room. Our chrome cast was also unplugged and we spent quite a bit of time trying to work out why we couldn't get TVNZ on demand. We left it all plugged back in for the next guest.

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you found our team lovely and enjoyed the quiet rooms. It’s also great to know that you would consider returning. We truly appreciate your constructive comments and will work on improving the areas you mentioned. We value your patience and understanding, and we hope to provide a smoother experience during your next stay. We look forward to welcoming you back in the future. Warm regards, The Novotel Rotorua Lakeside Team

Customer review rating 2.5/5

Karen G. Business - Confirmed reviews ALL

my room was fine - a bit in need of refreshment with new paint on doorframes etc. bed was good tho. Room service was not consistent - I had a broken cup which wasnt replaced. Not many teabags - just 2! Id rate it a 6/10

Dear Guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed the location and found your room comfortable. We appreciate your comments regarding areas that could benefit from attention, and we’ll be sure to share them with the team. Your feedback is important as we continue to enhance the experience we offer, and we hope to welcome you back for a more enjoyable stay. Warm regards, The Novotel Rotorua Lakeside Team

Customer review rating 4.0/5

Mathew S. Couples - Confirmed reviews ALL

A nice hotel unlike any other Novatel we have stayed. Very laidback the entry was hard to identify and could do with some window cleaning.

Dear Guest, Thank you for your feedback. We’re happy to hear you had a good stay and appreciate your suggestions. Your comments are important to us, and we’ll continue working to improve the experience for all of our guests. We look forward to welcoming you back in the future. Warm regards, Novotel Rotorua Lakeside Team

Customer review rating 4.5/5

Greg B. Business - Confirmed reviews ALL

Great stay overlooking the lake simple parking options and very handy to lake front and restaurants

Dear Guest, Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed your stay and found our location convenient. We appreciate you taking the time to share your experience and hope to welcome you back soon. Warm regards, Novotel Rotorua Lakeside Team

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Other web-users rate our hotel

  • 1,328 reviews 8.9/10 Location
  • 2,209 reviews 4.7/10 Room
  • 1,553 reviews 6.5/10 Service
  • 24 reviews 5.8/10 WiFi
  • 963 reviews 2.5/10 Cleanliness
  • 780 reviews 5.8/10 Comfort
  • 607 reviews 4.3/10 Amenities
  • 589 reviews 3.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.