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Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 14,414 reviews

ALLSAFE approved hotel

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Novotel Rotorua Lakeside
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+ 22 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Golf course 18 holes (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

CLARKE'S BAR

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,414 reviews

TripAdvisor Rating 4.0/5

3,150 reviews

Great location and staff were exceptional

Customer review rating 5.0/5

Les G. Couples - 17/09/2021 Confirmed reviews ALL

Stayed for two nights in a junior suite and enjoyed every minute. The staff were professional polite and extremely courteous from the first minute to the last. Nothing was too much trouble for them and everything was perfect for us

Dear Leslie G., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager
Customer review rating 5.0/5

Np Couples - 17/09/2021 Confirmed reviews ALL

Very spoilt thank you

Dear Nadine P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Good

Customer review rating 3.5/5

Jenny Solo - 16/09/2021 Confirmed reviews ALL

My stay was good. The reception staff were friendly and helpful.

Dear Jenny N., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Great Stay

Customer review rating 5.0/5

Steve H. Couples - 16/09/2021 Confirmed reviews ALL

Dave on the front desk was fantastic and so was the bar manager. We could not have asked for a better stay. Thanks, Steve

Dear Steve & Lisa H., Thank you for your great review. I will make sure to share your amazing review with Dave and the Bar manager as they work hard to deliver a high quality guest experience, this will make their day. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Always A Great Place To Stay

Customer review rating 4.0/5

Anonymous Families - 16/09/2021 Confirmed reviews ALL

Everything was to standard at the hotel as always. This time we had breakfast in the restaurant. This wasn't to satisfaction at all. All our coffee's was luke warm, eggs twice weren't cooked to order (sent back) & service very slow.

Dear Melanie H., Thank you for your comments. Our apologies for letting you down with the breakfast service. I have shared your comments with the team and we will put a higher focus on this area. Thank you again for sharing and we wish you a relaxing weekend. Sincerely, Edward Judd General Manager

Great location and the room was spacious and bright.

Customer review rating 5.0/5

Meg C. Couples - 16/09/2021 Confirmed reviews ALL

I fell in love with the super comfortable mattress and the pillows are divine. But most special of all is the genuine friendliness and connection of the team. Pure gold. Especially in Clark's bar. We have been looking for some very hard to locate and little known rock drawings 30 minutes south of Rotorua that only very local knowledge will know of. The bar manager asked one of his team if they knew and they shared their location with us. Bust best of all we arranged to meet and in her own time the next day, drive many kilometres to take us to the drawings. Sensational people you have at Novotel Lakeside. We'll return here rather than our usual Rotorua hotel.

Dear Meg C., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. I am glad to hear you had a good time when you visited our property and that our team and especially Keisha went above and beyond to help you out! We are extremely proud of her and our team. I will notify her of this review and I am sure she will be over the moon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Everything you need for a much needed holiday

Customer review rating 5.0/5

Moses P. Families - 10/09/2021 Confirmed reviews ALL

Nice warm welcome by staff and a lovely handprinted card awaiting us in our room, added a special touch with some special gifts so lovely. Everything you need is here, comfortable beds, indoor heated pools, Bar, gym and Buffet restaurant. Location is great, only a few minutes walk to eat street and city center. This is a great family friendly hotel, kids will be entertained for hours with all the awesome facilities. Our room had lovely views of the lake, it was very clean and quiet. I highly recommend this place to anyone needing a romantic getaway or family vacation. Thank you to all the staff at the Novotel Hotel for your wonderful hospitality, we will be back.

Dear Moses P., What an amazing review to read! It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Well located, comfortable stay, peace and quiet

Customer review rating 4.0/5

Shane S. Solo - 09/09/2021 Confirmed reviews ALL

Needed accomodation quickly and Novotel to the rescue. Extremely friendly staff especially Sarah and Hareta ( I think that was her name) please formally pass on my thanks to them both on their friendliness.

Dear Shane S., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Good stay

Customer review rating 5.0/5

Dagmar E. Business - 08/09/2021 Confirmed reviews ALL

Loved every minute of my stay.

Dear Dagmar E., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Good Location

Customer review rating 5.0/5

Saif I. R. Families - 03/09/2021 Confirmed reviews ALL

Was great stay, staff very friendly and helpful

Dear Saif Ian R., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Comfortable with great service

Customer review rating 4.5/5

Andy L. Business - 02/09/2021 Confirmed reviews ALL

Stayed for one night. Very comfortable

Dear Andrew L., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside and we hope to see you again soon! Sincerely, Edward Judd General Manager

Well located

Customer review rating 3.5/5

Richard W. Families - 30/08/2021 Confirmed reviews ALL

Comfortable

Dear Richard W., Thank you so much for your wonderful feedback. I will pass on your feedback to our team as this will encourage us to keep up the good work. I am pleased that you had a great stay and that our team were accommodating. We hope to welcome you back again in the future. Edward Judd General Manager

terrible meal

Customer review rating 2.0/5

Dr L. J. D. P. Business - 30/08/2021 Confirmed reviews ALL

My steak was so tough that I could not cut it with the plastic knife and fork supplied. I ordered new cutlery and by the time these arrived the meal was cold. Only parts of the meal could be eaten, but I had nothing to eat the whole day and had to be satisfied with the bits I could eat. This is the worst meal I have ever eaten in an Accor Hotel. I am a Gold card Member and have always chosen Accor Hotels above other. I trust that I will be not be disappointed again.

Dear Lodewicus Du P., Thank you for your valuable feedback. I am so sorry to hear about the meal you received. I can assure you that this is not the standard we provide and if you do stay with us again, you will receive exceptional service. I have passed on your feedback to the appropriate department so we can take the action needed to make improvements. As a Gold member we will do our best to make your stay more comfortable. We hope to welcome you back again in the future. Edward Judd General Manager

The rooms are rearranged round the wrong way so you can't enjoy the lake view

Customer review rating 3.0/5

Chloe Couples - 29/08/2021 Confirmed reviews ALL

The room was a let down as the lake view wasn't much of one due to the room configuration. ladies were lovely and room was clean and tidy. hot tubs were great

Dear Reubyn T., Thank you for taking the time to provide us with your valuable feedback. I am so sorry to hear about the views in the room. I will pass your comments on to the team to make the improvements needed. I am pleased to hear that our staff were accommodating and that you had a great stay overall. We look forward to seeing you again soon. Edward Judd General Manager

Comfy stay

Customer review rating 4.0/5

Zane Solo - 25/08/2021 Confirmed reviews ALL

I made a late reservation, and the staff that were on were nothing but extremely helpful and accommodating to everything I needed. The ar was nice with friendly staff and they made a drink I really wanted. The room was lovely and warm great shower and such a comfy bed. Thankyou very much.

Dear Zane B., Thank you for your positive feedback. I will pass your comments over to our team as this serves as a great encouragement for us all. We look forward to welcoming you back again in the future. Kind regards, Edward Judd General Manager

Great hotel, minus the food...

Customer review rating 3.0/5

Anna Business - 24/08/2021 Confirmed reviews ALL

I stayed while in town for work; the majority of my stay was excellent but unfortunately the food at the hotel restaurant was so disappointing it impacted my entire experience. The staff were friendly and helpful, especially the check-in manager; the hotel bar was lovely and a great place to work with my colleagues; the room was nice and to the standard anticipated; a great view of the lake etc. But unfortunately a) the fact that the restaurant was buffet only and b) the quality of the buffet food was really disappointing and while I will definitely stay at the hotel again, I will always eat elsewhere.

Dear Anna W., Thank you for your positive review. I will share your feedback with our team as I am sure this will serve as a great encouragement for us all. I am so sorry to hear about the Buffet food. I will pass on your feedback to the appropriate department to ensure the proper action is taken to make future improvements. I hope that we will be seeing you again in the future. Edward Judd General Manager

Business Trip

TripAdvisor rating 4.0/5

bhaskars121 22/08/2021 TripAdvisor review

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

Kia Ora Thank you for positive review. I am pleased that you had a great stay overall and that we were able to accommodate. I will pass your feedback over to our team as this will encourage us to keep up the good work and areas that need improvement. I am sorry to hear about the wait at Reception. I will also pass over to our team as we strive to give excellent service. I hope we do see you back again with us in the future.

518

TripAdvisor rating 5.0/5

5accounts Business - 16/08/2021 TripAdvisor review

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .

Kia Ora I would like to send our sincerest apologies regarding the cleanliness of the room. I have shared your feedback with our team to ensure we make the improvements needed as this is not the service we promise should this occur in the future. I am delighted to hear that the rest of your stay was comfortable and that overall you had a great experience. We hope to welcome you back again in the future. Kind regards.

Awesome Service.

TripAdvisor rating 5.0/5

smiddha5 02/08/2021 TripAdvisor review

Novotel Rotorua Lakeside provide a awesome service and we enjoyed a lot . My Family love to stay in Novotel and now its part of our favorite destination for holidays. Team of Hotel is really friendly and service is outstanding.

Thank you for your wonderful feedback! I will be sure to pass your comments over to the team. We hope to welcome you back again to the Novotel in the future.

Enjoyable stay

TripAdvisor rating 4.0/5

David H 26/07/2021 TripAdvisor review

Very enjoyable and relaxing stay at Novotel. One of the reasons i stay at Novotel Rotorua is to enjoy the mineral spa. Had a very nice dinner at the Atlas Cafe & Restaurant. I did notice the chef that was preparing and taking orders from diners(I was one of them) seemed a bit stressed out when he was there all by himself doing everything. Overall, my family and I enjoy our stay at Novotel Rotorua as always. Look forward to my next visit.

Kia Ora David Thank you so much for your feedback. I am pleased to hear that you enjoyed our mineral spas as well as the Buffet Dinner. I will share your feedback with the appropriate department regarding the service so I send our sincerest apologies. I am delighted that your stay overall was an enjoyable one. We look forward to seeing you back again with us.

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