Novotel Rotorua Lakeside

Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.2/5 3,368 reviews

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Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,368 reviews

TripAdvisor Rating  4.0/5  3,189 reviews

Poor service from Front office staff

Customer review rating 1.0/5

Pati S. Families - Confirmed reviews ALL

We don't find the front office staff friendly. Im not expecting to overly excited at all times but just basic friendly manner when interact with guest. When calling guest service for assistance you have to pit on speaker as sometimes 10-15 min before answering which unacceptable. Asked for bowls to eat food but apparently she never heard of it. Tries help her spell it out then she gets an attitude with reply “ will see if we can “. My son went down asking for a spare pen but she told him that they don’t have pen to give it to him with again attitude. Tried booked dinner but reply “you should go to restaurant and talk to restaurant staff.” I don’t want to sound like a negative person but its up to you guys to do these changes. Its a beautiful hotel but personal always more important and staff makes a difference. Otherwise the housekeeping ladies was always friendly and nice to deal with.

Dear Pati S., Thank you for taking the time to comment on your stay with us. I was disappointed to read your comments regarding the staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Friendly attentive service.

Customer review rating 5.0/5

Barry L. Business - Confirmed reviews ALL

Friendly attentive service in a great location, suited to business.

Dear Barry L., Thank you very much for taking the time to share your review with us following your recent stay. We`re thrilled to read that your stay was comfortable and that we have exceeded your expectations. We very much appreciate your positive comments about the rooms, cleanness and our friendly and helpful staff. We are conveniently located and we`re glad to read that you were able to make the most of it. Thank you again for your great review and we look forward to welcoming you back for another perfect stay. Sincerely, Edward Judd General Manager

Good location, nice service

TripAdvisor rating 4.0/5

KiranShing Couples - TripAdvisor review

Good location, a minutes walk from the lakeside. Good spacious rooms. Lobby, lifts quite jaded and do need an uplift. Breakfast restaurant is excellent, good service and excellent options. It is clearly under staffed, however overall service standards are excellent.

Reception group payments a shambles

Customer review rating 3.5/5

K B. Business - Confirmed reviews ALL

Three months after our stay I am still trying to have the correct invoice sent to me for payment.

Good hotel but getting tired. Understaffed

Customer review rating 3.5/5

Paddy Couples - Confirmed reviews ALL

Platinum member. No welcome amenity or room upgrade. No water in room. Long queue for check-in and check-out. Room tired but clean. Staff friendly but clearly understaffed

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Other web-users rate our hotel

  • 1,145 reviews 9.5/10 Location
  • 2,102 reviews 6/10 Room
  • 1,865 reviews 8.1/10 Service
  • 31 reviews 4.2/10 WiFi
  • 715 reviews 4.6/10 Cleanliness
  • 571 reviews 5.8/10 Amenities
  • 565 reviews 7.7/10 Breakfast
  • 456 reviews 4.5/10 Vibe

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