Novotel Rotorua Lakeside Hotel 4.5 stars

TripAdvisor rating 4.0/5 3,050 reviews
Novotel Rotorua Lakeside
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Contact email

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :   STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :   STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41
  • Views: Lake side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72
  • Views: Lake side, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245
  • Views: Lake side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

City View King Room

  • Max. number of persons: 4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

City View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Lake View King Room

  • Max. number of persons: 4
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Lake View Twin - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 28
  • Views: Lake side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Studio Family Room

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Photo non contractuelle / Strictly non binding

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,664 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,050 reviews

New year

TripAdvisor rating 4.0/5

jackiex28 Family - 18/01/2020 TripAdvisor review

It was a great location to stay in Rotorua with my family. However, the WIFI was not as well as other facilities, especially, the reception was poor in the evening. And I understand the staff have been working very hard over the new year holiday but as a part of standard of your hotel, kind words and smile are necessary.

Terrible customer service by reception staff

TripAdvisor rating 4.0/5

jatinderbhullar Family - 16/01/2020 TripAdvisor review

We recently stayed for 5 nights in this hotel, reception staff was extremely rude & unhelpful. Will never recommend this place to anyone. Staff in the restaurant was very helpful. Rooms are old & bit weird out.

Great staff, tired bathrooms

Customer review rating 4.2/5

Tim L. Couples - 15/01/2020 Confirmed reviews ALL

Only a 1-night stay. Staff very helpful and attentive, which is a great asset. The room ee had (316) was fine, but the bathroom is in need of updating - the toilet bowl is so stained it will never be back to a good condition

A good central hotel

Customer review rating 4.2/5

Anonymous Families - 15/01/2020 Confirmed reviews ALL

The hotel on entry was well presented and inviting. Rooms are a little tired and pillows not great. Location is excellent. Having worked in hotels myself I know I am particularly fussy about detail. One thing I noted was that when I needed a new room key, I was issued one without even as much as a name check, a little concerning. Simple things like if there are four people in a room it would be nice to have four towels and the appropriate bedding made up on arrival. Fitness centre and pool are excellent facilities and very well maintained. Overall we enjoyed our experience and would recommend.

Customer review rating 4.2/5

J B. Couples - 15/01/2020 Confirmed reviews ALL

Disappointed with room, stained carpet, cabinetry marked, slope of bed made me feel I could fall out, shower in bath. No waiter at dinner to offer alcohol. My husband was told he couldn’t have a beer with dinner, this was sorted. Check out took a long time.

Brilliant, real relaxing

Customer review rating 4.2/5

Anonymous Couples - 14/01/2020 Confirmed reviews ALL

Room was perfect, spotless

Fabulous , will definitely return

Customer review rating 4.2/5

Amanda S. Couples - 14/01/2020 Confirmed reviews ALL

Great service , warm & friendly welcoming with surprise complimentary drink , fruit platter in room as it was our anniversary which was a lovely added touch to our stay . Ladies at front desk were always helpful and nothing was a problem

Exceeded all expectations

Customer review rating 4.2/5

Michael Families - 14/01/2020 Confirmed reviews ALL

Very enjoyable stay, good facilities, great dining and spa!

Mrs

Customer review rating 4.2/5

Anonymous Business - 14/01/2020 Confirmed reviews ALL

The room smelt of smoke. There was a loud humming noise coming from a vent just outside our bedroom windows. The mini-bar was poor. The spa bath didn't work properly and a massive cockroach was in the hand basin. The only good thing about the room was the bed, pillows and location to Eat Street. The restaurant needs updating and the food was average.

Mrs

Customer review rating 4.2/5

P C. Couples - 14/01/2020 Confirmed reviews ALL

On arrival we were given an upgrade to a lake view mini suite Which was just awesome we thoroughly enjoyed our stay as we just wanted to relax and this we did with the awesome view as a bonus

Average experience

Customer review rating 4.2/5

Julie Families - 13/01/2020 Confirmed reviews ALL

We visited in what we know is the busiest period of the year. The hotel itself was fine, staff friendly, amenities acceptable. However, our booking was for four (two adults and two children) and we had to ask twice for the bedding for our children's fold out couch and never received the fourth bath towel that was missing (despite asking numerous times and staying two nights). We understood that the hotel was understaffed, however, these were basic requests that we found disappointing.

Customer review rating 4.2/5

Anonymous Families - 13/01/2020 Confirmed reviews ALL

Everything was great The toilet is possibly in need of an upgrade

P

Customer review rating 4.2/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Fine

over priced

Customer review rating 4.2/5

Colin B. Couples - 13/01/2020 Confirmed reviews ALL

overpriced for what we got, expected more for the money we paid

what was expected

Customer review rating 4.2/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

the rooms need to be refreshed

Felt that some of the areas of the hotel were getting a little "tired", notably the bathroom.

Customer review rating 4.2/5

Armand P. Friends - 13/01/2020 Confirmed reviews ALL

Service was good, staff were obliging, everything most efficient

Very average hotel and service

Customer review rating 4.2/5

E K. Families - 13/01/2020 Confirmed reviews ALL

Very average service right from check in to the decor and tidy ness of room. The room was very dated. The quality of the Buffett has gone down and the food and beverage are in need of a lot of training.

Another good time at Novotel

Customer review rating 4.2/5

Julie C. Friends - 13/01/2020 Confirmed reviews ALL

Always a great stay, staff very friendly and efficient. Rooms clean and comfortable, buffet restaurant has a good assortment of dishes and again lovely waiting staff.

Great Location, that's about it.

TripAdvisor rating 4.0/5

Tamara D Couples - 13/01/2020 TripAdvisor review

We stayed at several Novotel's while we were in the North Island, this was the worst and most expensive. The rooms are old and dated, the bed was not comfortable. We stayed in a King Room with Lake View. This was not a king bed, on arrival I went down to reception to advise that we had booked a king room, i was advised that it was a king bed and sent back to the same room. This was definitely not a king bed, which if she had of come and looked i am sure she would have come to the same conclusion. There were so man new staff on the reception desk who could not answer a simple question 'what time does the pool close'. Yes everyone has to learn but you would think that there would be a supervisor around somewhere. We had an issue when checking out and the duty manager would not come out to see us. The hallways smell, the facilities do not met the description. The pool is the size of a backyard kidney pool and the thermal spas are smaller than your average spa. We were unimpressed with most things with this hotel, except the location.

Family trip to Rotorua

TripAdvisor rating 4.0/5

hbhai2018 Family - 13/01/2020 TripAdvisor review

it was a very scenic place to stay and central to rotorua town, the walk around was nice, and to the waterfront which was stunning at night time. there was a carnival right across the street, so we had a good time visiting rotorua. i booked 2 rooms for my stay, in one of them there was blonde hair on the shower wall (none of us are blonde), the sheets had a stain on them and when we called in to complain about our freezer door not shutting, they hung up on us and didn't call back + i personally went down to talk to the service desk about how there was a whistling noise coming through the window and they said that someone will come up to fix it, but no one ever did. very disapointed as this is our go to holiday spot.

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