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Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 13,374 reviews

ALLSAFE approved hotel

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Novotel Rotorua Lakeside
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+ 26 Services

Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: Lake View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 m² / 775 sq ft
  • Views: Lake View, City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 m² / 2637 sq ft
  • Views: Lake View, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

13,374 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,127 reviews

Convenient Location

Customer review rating 3.5/5

Jacqueline H. Business - 23/02/2021 Confirmed reviews ALL

When I arrived they said I did not have a booking and I showed them an email from Booking.com an also an email from Novotel offering an opportunity to upgrade The manager then was called and she eventually found the reservation I have stayed many times at the Novotel but this time my bed was very Lumpy and too soft. An average stay co pared to previous.

Run down hotel that classes itself as 4.5 star when it is really a 3 star at its best, very dated and shabby.

Customer review rating 1.5/5

Nardene Q. Friends - 23/02/2021 Confirmed reviews ALL

The staff are lovely, but that is where it ends, very dated, dirty room, black mould on the fire sprinkler, one sprinkler was covered in, dirty toilet roll holders and dirty handles where towels are kept, my mattress had either a massive blood or that coloured stain on it, the carpet was torn, the wardrobe door would not open / close it was jammed shut, the very dated and old wooden thing that the soap was left on was very rough, the fan in the bathroom was covered in dust and grime, therefore didnt actually work, the power socket in the bathroom had different paint where they had tried to touch up but the colour didnt match, the toilet was green and dirty from scum, also the shower had a lot of water and soap scrum. Overall I would give you a one, but the staff were so nice that I gave you a three.

Great location

Customer review rating 4.5/5

Darryl F. Families - 22/02/2021 Confirmed reviews ALL

Great location, clean rooms, awesome staff, highly recommend

OK stay

Customer review rating 3.0/5

David F. Couples - 22/02/2021 Confirmed reviews ALL

Original booking at Pullman transferred to Novotel due to flooding. Not the fault of either hotel but we weren’t informed until we received automated cancellation email the night before our stay. Disappointing that neither Pullman or Novotel went out of their way to acknowledge the breakdown in communication with us.

Great location

Customer review rating 4.5/5

Lorin H. Couples - 22/02/2021 Confirmed reviews ALL

Really good location, easy to get to and the whole town centre within walking distance. Staff were all very friendly and check in and out were quick and seamless!

Brilliant Location, great view , very quiet and staff were amazing..

Customer review rating 5.0/5

Alistair M. Couples - 21/02/2021 Confirmed reviews ALL

It was 30 years ago since our last visit to Rotorua so things have changed somewhat. The Novotel provided us with a great base to visit the region , close to town and the lake for walks after a couple of hard days of fun and thrills.. The hot pools and bar area served us well , the Seafood buffet was amazing .. We will certainly be back..

Wedding anniversary

Customer review rating 5.0/5

Paul S. Couples - 21/02/2021 Confirmed reviews ALL

Way above our expectations. Transferred from the Pullman due to water pipe issue there. Our room was upgraded, a welcoming bottle of wine in our room followed by the personal delivery of a fruit platter. We were given a two-hour beverage and food package, free drinks & one bar meal each. The staff was so friendly, welcoming and with all the extras staff and management went beyond normal duty for our special weekend. A HUGE thank you to you all. You made our 30th wedding anniversary one to remember!

Customer review rating 4.5/5

Anonymous Families - 21/02/2021 Confirmed reviews ALL

Friendly, polite house keeping staff. I believe they are the people who make a hotel what it is...

Well located

Customer review rating 4.5/5

Anonymous Couples - 21/02/2021 Confirmed reviews ALL

Friendly helpful staff, great location, good facilities.

Relaxing

Customer review rating 4.5/5

Shelley E. Couples - 21/02/2021 Confirmed reviews ALL

Great location and staff very helpful and friendly

Always great

Customer review rating 5.0/5

William T. Couples - 21/02/2021 Confirmed reviews ALL

Thermal pools and buffets excellent

Great stay with a few minor issues

Customer review rating 3.5/5

V Solo - 21/02/2021 Confirmed reviews ALL

There are a few maintenance issues withbtgevroom I was in (emailed) but otherwise it was a good overnight stay.

Well located great staffing

Customer review rating 5.0/5

Struan R. Families - 19/02/2021 Confirmed reviews ALL

Great experience

Well located, lovely stay

Customer review rating 4.0/5

Vikki Solo - 19/02/2021 Confirmed reviews ALL

Good location, friendly staff and clean/comfortable room.

Great location and facilities

Customer review rating 5.0/5

Shane Business - 18/02/2021 Confirmed reviews ALL

Check in staff very pleasant Bar staff efficient Breakfast very good also

Good stay / room needed upgrade.

Customer review rating 3.5/5

Susan W. Couples - 18/02/2021 Confirmed reviews ALL

Enjoyed our stay however.........for what we were charged we were disappointed with the room. Carpet very worn and dirty and furniture certainly needed upgrading. For the two day stay we were only left one facecloth each day, plus one hand towel one day. Can't complain too much but again room certainly not to our expectations.

Great location, and comfortable stay

Customer review rating 4.0/5

Karen Couples - 17/02/2021 Confirmed reviews ALL

A mystery weekend booked through Air NZ, and we had a great time. The hotel is close to town, eateries, and the lake. Bonus hot pool free for guests, and the buffet breakfast was superb. Staff were so friendly and helpful. Thoroughly enjoyed our stay

nice -lovely food

Customer review rating 4.0/5

Frank H. Couples - 17/02/2021 Confirmed reviews ALL

we were booked to stay at Pulman but was more than happy to be staying at Novatel - great location and view

Value for money was not good

Customer review rating 1.5/5

Claudia Families - 16/02/2021 Confirmed reviews ALL

- Very overpriced for an old and tatty room. - Bathroom not up to standard I would expect of a Novotel. All facilities worn and uninviting - Experience not in line with the money I have spent for the nights I stayed expecting a Premium hotel experience. - Felt treated like second grade customer because I booked via third party when speaking with the staff member for check-in - Had to follow up on cleaning service via guest service Positive points of the hotel - Location - Bed comfort

O for AWESOME stay, what an experiance!!

Customer review rating 5.0/5

Hennie Couples - 15/02/2021 Confirmed reviews ALL

Very friendly and professional front desk staffs (think her name is Harmony:-) as well as the restaurant staffs. We received a 5 star treatment for sure!!!! This was the first time staying at Novotel Rotorua and the experience was way more than expected. We will definitely go back again in the near future.

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