Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 1,624 reviews

Best price
guarantee
Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,624 reviews

TripAdvisor Rating  3.9/5  3,361 reviews

Customer review rating 1.5/5

Justine S. Families - Confirmed reviews ALL

I recently stayed at Novotel Rotorua for the first time, having previously stayed at Pullman properties, and I am honestly shocked at how much difference half a star can make. Based on my experience, this property should be downgraded to two stars—and that is being generous. The entryway was the best part of the stay. Unfortunately, everything declined from there. Check-in involved long wait times, and even after the official check-in time, our room was still not ready. While I understand it was a busy time of year, that does not excuse the condition of the room we were eventually given. The carpets were bubbling, extremely worn, and in a rundown state. In fact, I cut my toe on a sharp nail protruding from the carpet—something that should be absolutely unheard of in any hotel, let alone one operating under Accor standards. While I was thankful that the bedding was clean, that is where the positives ended. The air conditioning was blasting to the point that we had to move tables several times during breakfast just to find a comfortable spot. Breakfast itself was very underwhelming and did not resemble what is advertised in the website gallery. The fruit was not up to standard, and the overall display was disappointing. The most concerning part of the stay occurred at the egg station. I witnessed a mishap involving a guest’s eggs, and instead of the chef rectifying the situation in a clean and professional manner, the guest picked the egg up with their bare hands off the hash browns. Nothing further was done to address the obvious cross-contamination or the fact that food was handled by hand. This was genuinely shocking and unhygienic. Please do not offer me a complimentary or “better” stay—I will not be returning. I am deeply disappointed that I spent both points and money on this experience. The hotel is clearly in need of a serious upgrade, which is unfortunate given its good location. To add to my frustration, I had initially attempted to book the Pullman instead, but due to poor English comprehension by staff during my phone call, I was unable to complete my booking effectively. Overall, Accor standards appear to have dropped significantly across New Zealand, and this stay has left a very poor impression.

Customer review rating 5.0/5

Esterhuizen N. F. Business - Confirmed reviews ALL

great service

Dear Guest, Thank you for your kind feedback. We’re delighted to hear you enjoyed your stay and found our team friendly, helpful, and providing great service. We truly appreciate your comments and look forward to welcoming you back on your next visit. Warm regards, Novotel Rotorua Lakeside Team

Customer review rating 4.0/5

Paras M. Families - Confirmed reviews ALL

Stayed there second time with extended family. Had a great time! Night manager Sean Williams in particular provided great service!

Customer review rating 3.5/5

Ron O. Couples - Confirmed reviews ALL

The room was large and nicely appointed. There were electrical outlets on both sides of the bed. The view of the lake as fabulous. The bed was quite comfortable. Bathroom lighting was good. First and foremost, the front desk staff neglected to answer our calls twice in anything near a reasonable amount of time. We called twice. The first time was to ask if they had neglected to put a floor lamp in our room. There was overhead lighting only in the entry and bathroom. There were spotlights at each side of the bed and one on the desk. The lighting in the room was entirely inadequate at night. The second call was because our room had not been made up. More urgently, though, our towels were on the floor and we needed new towels to get ready for an event. It took forever to reach a person at the front desk, then for them to have housekeeping deliver the towels. We did leave the hanger on the door letting them know they could make up the room. The hanger had some complicated message about us being out so the room is available. I suspect that staff confused it with the other complicated message that we love the room so much we're in it. Whatever the reason, the staff's timely responsiveness to guests was dismal. Finally, the room was long overdue for a refresh.

Dear Guest, Thank you for sharing your detailed feedback with us. We are pleased to hear you enjoyed the size of your room, the lake view, and the comfort of your bed. However, we sincerely apologise for the delays in service and the issues you experienced with room lighting, housekeeping, and responsiveness from our front desk. Your comments have been shared with our team to ensure improvements are made, and we appreciate your observations regarding the need for a room refresh. We value your feedback and hope to have the opportunity to provide you with a smoother and more enjoyable stay in the future. Warm regards, Novotel Rotorua Lakeside Team

Customer review rating 2.5/5

Deborah C. Business - Confirmed reviews ALL

Check in was busy, everyone was queing in the priority lane. Lady staff member was lovely. Checked in just after 3pm & she said rooms aren't ready and they will call when rooms are free. We waited about an hour & came back. Rooms were ready. My door was broken & it took another 40 mins to get access. No welcome note or goodies to either room. Window was broken so the wind was coming in all night & it was a rough windy night. Toilet didn't flush properly, & after each one it did a piercing sound for about 13 seconds. Shower pressure was amazing. Chocolate stains on couch - I did manage to get some of it out (I was curious to what it was). Breakfast was a shambles. They ran out of food, tables were left with dirty dishes etc. Was not pleasant to go around. Asked for a suite to upgrade to when checking in & they said they didn't have suites (yet the website said they did & it was available). I usually stay at the Pullman when I come down. I will go back to them.

Dear Guest Thank you for taking the time to share your detailed feedback. We’re pleased to hear you found our team member and shower pressure to be highlights, however we sincerely apologise that several aspects of your stay did not meet expectations. Your comments regarding check-in, room maintenance, cleanliness, breakfast service and WiFi have been noted and shared with the relevant teams as we continue to improve our guest experience. We appreciate your loyalty and feedback and thank you again for staying with us. warm regards Novotel Rotorua Lakeside Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,177 reviews 9.1/10 Location
  • 1,865 reviews 5.1/10 Room
  • 1,340 reviews 6.8/10 Service
  • 17 reviews 7.1/10 WiFi
  • 818 reviews 2.9/10 Cleanliness
  • 680 reviews 5.8/10 Comfort
  • 508 reviews 4.7/10 Amenities
  • 497 reviews 3.3/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Rotorua

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.