Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating (ALL Rating) 4.2/5 14,588 reviews

ALLSAFE approved hotel

Information message

Novotel Rotorua Lakeside
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+ 22 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00



  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS:-38.132935, 176.25143

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

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ALL Rating 4.2/5

14,588 reviews

TripAdvisor Rating 4.0/5

3,154 reviews

AA plus staff and stay

Customer review rating 4.5/5

Raylene Solo - 26/11/2021 Confirmed reviews ALL

I have had the most wonderful stay with Novotel Rotorua, the staff are so helpful and delivery of their service is A plus rated. From the time I checked in to the time of departures the service is outstanding. Love the gym and the nautral hot pool, spa and pool with the nature theme is very relaxing. I would like to thank each and every one of the staff that I have meet and big thumbs up for their awesome hard work to satify their guests.

Good location, hotel a bit tired.

Customer review rating 2.0/5

Business T. Business - 26/11/2021 Confirmed reviews ALL

There were a few issues with my stay - on arrival at my room the carpet was being cleaned, sorted fairly promptly. The shower wasn't working in my new room, I had to call reception three times before they sent someone from maintenance (who came straight away). The hotel is a bit tired, but great location and nice views. Quiet.

Clean and modern facilities.

Customer review rating 5.0/5

Dennis P. Business - 26/11/2021 Confirmed reviews ALL

Wonderful. My first experience this year with Christmas. With the tree and piped Christmas music.

Good but too early to put up Christmas trees

Customer review rating 4.0/5

Paul B. Couples - 26/11/2021 Confirmed reviews ALL

Good we just walked up and booked it

Dear Paul B, Thank you for taking the time to leave a review. I'm glad to learn that you enjoyed your stay with us and have noted your suggestions. We hope to welcome you back in the near future. Sincerely, Edward Judd General Manager
Customer review rating 5.0/5

Lizbe F. Business - 24/11/2021 Confirmed reviews ALL

Very friendly and supportive. Thanks the stay was awesome

Loved it

Customer review rating 4.5/5

Gary Business - 23/11/2021 Confirmed reviews ALL

Great room, great view, quiet, easy access to Eat Street and walks.

Great location

Customer review rating 4.0/5

Kirsty Families - 23/11/2021 Confirmed reviews ALL

Was overall happy, however did ask if there were bath robes in our room, was told there was but once we got up their there was none

Great atmosphere

Customer review rating 5.0/5

Stacey B. Couples - 22/11/2021 Confirmed reviews ALL

Fantastic! I loved the lit up Christmas trees and the festive music. It really added to the ambience. I appreciated the physically distanced seating and that staff were well versed in the requirements under level 2 of the government guidelines. Lots of signage for bubbles and mask wearing. This was very refreshing and made for a most relaxing and enjoyable stay. Thank you very much. We will be enjoying the Novotel Rotorua Lakeside again.

Dear Stacey B., What a fabulous review to read! Yes we are already in the Christmas spirit, it is always an exciting time of the year for us & I'm glad it made you smile. We are doing our best for our customers keeping to the covid rules. Thank you for staying with us and will see you next time. Sincerely, Edward Judd General Manager

Very nice rooms

Customer review rating 4.0/5

Chris J. Business - 22/11/2021 Confirmed reviews ALL

Considering Covid restrictions, the stay was very satisfactory

Dear Chris J., Thank you for taking the time to share your feedback. We will most definitely look into all your concerns mentioned. We hope to welcome you back to our hotel very soon! Sincerely, Edward Judd General Manager

Brilliant short getaway

Customer review rating 5.0/5

Mike Families - 22/11/2021 Confirmed reviews ALL

We always love staying at the Novotel Rotorua. Great location, close to the lake and restaurants, friendly and helpful staff that go the extra mile, and we love the pools/spas. Perfect for families for a weekend escape.

Great Stay

Customer review rating 5.0/5

Anonymous Couples - 21/11/2021 Confirmed reviews ALL

Great location, and great facilities. Would stay again.

Dear Bhavesh R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Very pleasant

Customer review rating 5.0/5

Lynette M. Couples - 21/11/2021 Confirmed reviews ALL

Excellent staff very pleasant and most helpfull in the reception and the bar

Dear Lynette M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Good stay

Customer review rating 4.5/5

Justin Business - 20/11/2021 Confirmed reviews ALL

Good stay, great staff! Housekeepers did a great job to ensure rooms were in top shape. Bar staff were friendly and efficient. Food service staff were awesome!

Dear Justin W., Thank you for the time you spent here with us it is always a great pleasure having you all here. Have a great day and hope to see you in the near future. Sincerely, Edward Judd General Manager
Customer review rating 4.5/5

Anonymous Business - 20/11/2021 Confirmed reviews ALL

Friendly staff

Dear Grant M., We do have pretty amazing staff! Thank you for taking the time to review Novotel Lakeside Rotorua. See you next time, Sincerely, Edward Judd General Manager

Nice hotel loved their hot pools

Customer review rating 4.0/5

Helene Families - 20/11/2021 Confirmed reviews ALL

Nice room as expected. Enjoyed the on site hot pools and the bar area was lovely

Dear H A F., Thank you for your kind review, I am pleased to see you enjoyed our hotel facilities we love having a geothermal pool its a lovely touch to our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Outstanding staff and ideal location

TripAdvisor rating 5.0/5

JanineRodge 20/10/2021 TripAdvisor review

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Kia ora JanineRodge, It is refreshing to see how amazing our staff are through the eyes of a guest, we think they are fantastic also. Thank you for a 5 start review! See you next time.

End of Holiday

TripAdvisor rating 4.0/5

coraliesavill 17/10/2021 TripAdvisor review

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.

Kia ora coraliesavill, Thank you so much for your amazing review. Come back to visit us again soon!

Annual Stay

TripAdvisor rating 4.0/5

wendyj181 07/10/2021 TripAdvisor review

Another stay at the Novotel, our go to for our annual holiday in Rotorua. Disappointed that we couldn't use the pool area due to the 2 bubble COVID requirement but understand the need. Also disappointed no buffet breakfast but we'll just have to return once we're out of Level 2!!

Kia ora wendyj181, Thank you for your review, yes we also cannot wait for normality we miss our busy hotel pre covid! We hope to see you back in level 1. Take care!

Business Trip

TripAdvisor rating 4.0/5

bhaskars121 22/08/2021 TripAdvisor review

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

Kia Ora Thank you for positive review. I am pleased that you had a great stay overall and that we were able to accommodate. I will pass your feedback over to our team as this will encourage us to keep up the good work and areas that need improvement. I am sorry to hear about the wait at Reception. I will also pass over to our team as we strive to give excellent service. I hope we do see you back again with us in the future.


TripAdvisor rating 5.0/5

5accounts Business - 16/08/2021 TripAdvisor review

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .

Kia Ora I would like to send our sincerest apologies regarding the cleanliness of the room. I have shared your feedback with our team to ensure we make the improvements needed as this is not the service we promise should this occur in the future. I am delighted to hear that the rest of your stay was comfortable and that overall you had a great experience. We hope to welcome you back again in the future. Kind regards.

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