Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.8/5 1,636 reviews

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Novotel Rotorua Lakeside - Image 1
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Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room
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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,636 reviews

TripAdvisor Rating  3.9/5  3,363 reviews

Novotel Rotorua Lakeside

TripAdvisor rating 3.0/5

deb4511 TripAdvisor review

Stayed here for the first time early January with family over from Australia. Check in time and the rooms were not ready about 45 minutes later given free drink vouchers which was a nice touch. We had two rooms on level 5 with a nice lake view. The beds are lovely had such a good nights sleep. One of the rooms was very shabby, fridge stopped working on day 2, cleaning was a hit and miss especially in the bathroom area with hairs left on the toilet. Bar was a circus, barman couldn't answer any questions at all and as he was the only one on there was a bit of a wait as he continually got interrupted by the restaurant staff coming and asking questions. Avoid the buffet dinner, for $64 pp it is not worth it, food bland and my nephew had a crab leg that was so dry the meat had turned to powder, very disappointing. For an hotel that has a big international tourist population it needs to be upgraded and some of the staff need more training.

Customer review rating 3.5/5

Sangita B. Couples - Confirmed reviews ALL

You should consider providing ample parking to guests

Dear Guest, Thank you for your feedback. We’re glad you enjoyed your stay. We appreciate your comments regarding parking and will continue working to improve the guest experience. We look forward to welcoming you back to Novotel Rotorua Lakeside in the future. Warm regards, Novotel Rotorua Lakeside Team

Customer review rating 3.0/5

Jake L. Business - Confirmed reviews ALL

Hotel is super tired again, taps falling off etc and everything is just holding on. Cleaning staff and great and engaging, front desk not so much, no one smiling really or seeming to be happy to work there.

Dear Guest, Thank you for sharing your feedback. We’re glad you found our cleaning staff helpful and engaging. We apologise that some aspects of your stay did not meet your expectations. Your comments are important to us, and we will continue working to improve the guest experience. We hope to welcome you back to Novotel Rotorua Lakeside in the future. Warm regards, Novotel Rotorua Lakeside Team

Customer review rating 4.5/5

Val &. G. H. Families - Confirmed reviews ALL

Very friendly and helpful

Dear Guest, Thank you for your wonderful feedback. We’re delighted your stay was relaxing and enjoyable, and that our team helped make your granddaughter’s 21st such a special occasion. Hannah will be missed as she goes off onto her next adventures. We hope to welcome you back to Novotel Rotorua Lakeside. Kind regards, Novotel Rotorua Lakeside Team

Customer review rating 3.5/5

Evan H. Families - Confirmed reviews ALL

You are top in everything from workers to service, just the main pool was a downer. Cold on all of our stays!!!!!

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