Novotel Rotorua Lakeside Hotel 4.5 stars

Room was perfect, spotless

Great service , warm & friendly welcoming with surprise complimentary drink , fruit platter in room as it was our anniversary which was a lovely added touch to our stay . Ladies at front desk were always helpful and nothing was a problem

Very enjoyable stay, good facilities, great dining and spa!

The room smelt of smoke. There was a loud humming noise coming from a vent just outside our bedroom windows. The mini-bar was poor. The spa bath didn't work properly and a massive cockroach was in the hand basin. The only good thing about the room was the bed, pillows and location to Eat Street. The restaurant needs updating and the food was average.

On arrival we were given an upgrade to a lake view mini suite Which was just awesome we thoroughly enjoyed our stay as we just wanted to relax and this we did with the awesome view as a bonus

We visited in what we know is the busiest period of the year. The hotel itself was fine, staff friendly, amenities acceptable. However, our booking was for four (two adults and two children) and we had to ask twice for the bedding for our children's fold out couch and never received the fourth bath towel that was missing (despite asking numerous times and staying two nights). We understood that the hotel was understaffed, however, these were basic requests that we found disappointing.

Everything was great The toilet is possibly in need of an upgrade

Fine

overpriced for what we got, expected more for the money we paid

the rooms need to be refreshed

Service was good, staff were obliging, everything most efficient

Very average service right from check in to the decor and tidy ness of room. The room was very dated. The quality of the Buffett has gone down and the food and beverage are in need of a lot of training.

Always a great stay, staff very friendly and efficient. Rooms clean and comfortable, buffet restaurant has a good assortment of dishes and again lovely waiting staff.

We stayed at several Novotel's while we were in the North Island, this was the worst and most expensive. The rooms are old and dated, the bed was not comfortable. We stayed in a King Room with Lake View. This was not a king bed, on arrival I went down to reception to advise that we had booked a king room, i was advised that it was a king bed and sent back to the same room. This was definitely not a king bed, which if she had of come and looked i am sure she would have come to the same conclusion. There were so man new staff on the reception desk who could not answer a simple question 'what time does the pool close'. Yes everyone has to learn but you would think that there would be a supervisor around somewhere. We had an issue when checking out and the duty manager would not come out to see us. The hallways smell, the facilities do not met the description. The pool is the size of a backyard kidney pool and the thermal spas are smaller than your average spa. We were unimpressed with most things with this hotel, except the location.

it was a very scenic place to stay and central to rotorua town, the walk around was nice, and to the waterfront which was stunning at night time. there was a carnival right across the street, so we had a good time visiting rotorua. i booked 2 rooms for my stay, in one of them there was blonde hair on the shower wall (none of us are blonde), the sheets had a stain on them and when we called in to complain about our freezer door not shutting, they hung up on us and didn't call back + i personally went down to talk to the service desk about how there was a whistling noise coming through the window and they said that someone will come up to fix it, but no one ever did. very disapointed as this is our go to holiday spot.