ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.1/5 1,842 reviews

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ibis Rotorua - Image 1
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Lake End, Rangiuru Street, PO Box 348, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

City View King Room

Photo out of - City View King Room

Relax in the modern Standard Room with views of Rotorua City, one king bed, en-suite bathroom, TV, in-room movies, air conditioning, high speed Internet access, voicemail, and soundproof windows. Up to 2 adults. No rollaway.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Relax in the modern Standard Room with one king bed, Special Access bathroom, TV, in-room movies, air conditioning, high speed Internet access, and soundproof windows. Up to 2 adults. No rollaway.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Unwind in style in the fabulous Superior Room. It offers all the great features of the Standard Room, including internet access and in-room movies, as well as spectacular views of Lake Rotorua. Up to 2 adults. No rollaway.

  • Views:

    Lake View

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Unwind in a newly refurbished Superior Room. It offers all the great features of the Standard King room, including internet access and in-room movies as well as spectacular views of Lake Rotorua. Up to 2 Adults. No Rollaway

  • Views:

    Lake View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Pay per view movies
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Rotorua

Lake End, Rangiuru Street, PO Box 348
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Telephone
Fax +64 7 347 1999
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
  • 145 rooms
  • 7 rooms for people with reduced mobility
  • 32 connecting rooms
  • 145 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas
  • Plugs and converters available on desks Additional charge

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • On site
  • Outdoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking for a week

Services & equipment

  • TESLA recharging units

Vehicles

  • Bus parking

Accessibility

  • Accessible parking

I- RESTAURANT

Photo out of - I- RESTAURANT

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Cooking style
Regional
Classifications & labels
-
Capacity
60
Accessibility
Accessible service
3010 Rotorua, New Zealand
Telephone +64 7 346 3999
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,842 reviews

Customer review rating 3.0/5

Sue B. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Joan J. N. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Cole T. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a lovely time during your stay, especially enjoying your recently refurbished comfortable accommodation. We are also very sorry regarding the shower, however, we're glad this did not detract from your overall stay. Your feedback is important to us as it helps us continue to improve our guest experience. Thank you for choosing to stay at our hotel. We look forward to welcoming you back again soon. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Liza R. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a wonderful time here with us, especially enjoying the comfort of our recently refurbished accommodation. It's also lovely to hear that our friendly staff looked after you well during your stay. We value all guest feedback and we are very grateful for your kind words. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you back again on your next visit to Rotorua. Kind Regards, ibis Rotorua Team.

Customer review rating 4.0/5

David F. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your review. We are so pleased to hear you had a nice and comfortable time here with us in our recently refurbished accommodation, and it's especially lovely to hear our friendly team looked after you well during your stay. Your feedback is important to us, and we look forward to welcoming you back again soon. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Customer review rating 4.0/5

Joan J. N. Families - Confirmed reviews ALL

Satisfied

Customer review rating 5.0/5

Cole T. Business - Confirmed reviews ALL

Nice, basic room. Had everything I needed with convenient light controls and a thermometer. Bed was very comfortable, making for a nice sleep

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a lovely time during your stay, especially enjoying your recently refurbished comfortable accommodation. We are also very sorry regarding the shower, however, we're glad this did not detract from your overall stay. Your feedback is important to us as it helps us continue to improve our guest experience. Thank you for choosing to stay at our hotel. We look forward to welcoming you back again soon. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Liza R. Business - Confirmed reviews ALL

I stayed with Ibis Rotorua before and it remains my favourite hotel in Rotorua. Very nice service, room was clean and tidy, comfortable bed and pillows. The overall experience was enjoyable and I really could rest when I was coming back in the evening. Thanks a lot!

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a wonderful time here with us, especially enjoying the comfort of our recently refurbished accommodation. It's also lovely to hear that our friendly staff looked after you well during your stay. We value all guest feedback and we are very grateful for your kind words. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you back again on your next visit to Rotorua. Kind Regards, ibis Rotorua Team.

Customer review rating 4.0/5

David F. Friends - Confirmed reviews ALL

Good service rooms have been recently upgraded

Dear Guest, Thank you for sharing your review. We are so pleased to hear you had a nice and comfortable time here with us in our recently refurbished accommodation, and it's especially lovely to hear our friendly team looked after you well during your stay. Your feedback is important to us, and we look forward to welcoming you back again soon. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Trish M. Business - Confirmed reviews ALL

Booked with fenz

Dear Guest, Thank you for sharing your review. We are so pleased to hear you had a nice and comfortable time here with us, especially enjoying the beautiful lake views and our breakfast selection. Your feedback is important to us, and we look forward to welcoming you back again soon on your next visit to Rotorua. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Karen V. D. H. Friends - Confirmed reviews ALL

Close to town, good breakfast, helpful staff. Clean

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here with us, especially enjoying the benefits of our wonderful location, breakfast selection and the helpful service from our friendly team. Your feedback is greatly appreciated, and we look forward to having the opportunity of welcoming you back again soon. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Alan H. Families - Confirmed reviews ALL

The hotel is located within a short walk to the lake and downtown area. The rooms were clean and comfortable.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had a great time here with us, especially enjoying the comfort of our recently refurbished accommodation and our wonderful central location and nearby lake front. Your feedback is important to us, and we look forward to the pleasure of welcoming you back again soon on your next visit to Rotorua. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Jeshurun E. I. H. Business - Confirmed reviews ALL

The location was perfect, not too far from amenities. The room itself was nice and simple. Customer service was great 👍

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had such a great time here with us, especially enjoying the comfort of our recently refurbished accommodation, our wonderful central location and the warm hospitality of our friendly team. Your feedback is important to us, and we look forward to having the pleasure of welcoming you back again soon on your next visit to Rotorua. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Customer review rating 4.5/5

Kylie C. Families - Confirmed reviews ALL

We only stayed a night but I do choose ibis Rotorua whenever we are in the area. You can’t beat the quality, comfort and price.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a nice time here in Rotorua, especially enjoying your recently refurbished comfortable accommodation. Your feedback is important to us as it helps us improve our guest experience, and we appreciated your kind words. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind Regards, ibis Rotorua Team.

Customer review rating 2.0/5

Timothy T. Business - Confirmed reviews ALL

I had an issue with my room on the 3rd floor. You can hear the elevator grinding on something as it passes the first floor and this noise transfers into some of the 3rd floor rooms and into the hallway. The noise will happen at different times late at night and early morning. I told staff who said they notified maintenance and those guys said they couldn’t find an issue which is rubbish. Eventually I asked for a room change on the first floor, room 168. The main door in this room had a whistle as air passed into the hallway from my room and I could hear the neighbours talking loudly from 2am-3:30am. All in all I would never pay to stay in the Ibis and would stare clear of it and recommend others to do the same. The staff at the front desk were lovely and tried to be helpful but the facility needs fixing. The Novotel meals were ok but I asked for medium rear steak and got well done and on our last night it was absolute chaos with wrong meals, orders not going to correct people and staff obviously flustered and stressed. There was a gin night in the bar and obviously this was more important than us with most floor staff in this area and only two working with us and the volunteer group. Disappointing and I hope FENZ uses a different hotel for future training.

Customer review rating 4.5/5

Maree S. Couples - Confirmed reviews ALL

The location is great an easy walk to meals. The breakfast was 100% improved from April this year (even though April was good). Great non dairy and vegan selections. Room service fast and friendly.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here with us, especially enjoying the benefits of our wonderful central location, breakfast selection, and helpful service from our friendly staff. Your feedback is important to us as it helps us continue to improve our guest experience. Thank you for choosing to stay at our hotel. We look forward to having the pleasure of welcoming you back again on your next visit to Rotorua. Kind Regards, ibis Rotorua Team.

Customer review rating 2.0/5

Hamish L. Business - Confirmed reviews ALL

Rooms where clean but the breakfast every morning was cold, as were a couple of the even meals, and the steak I ordered one night was uneatabe

Dear Guest, Thank you for sharing your review. We are pleased you enjoyed a comfortable time with us, enjoying our great central location. We are also very sorry to learn certain aspects of your stay did not quite meet your expectations, and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us continue to improve our guest experience, and we appreciate your bringing your concerns to our attention so we can share with our relevant teams for review. Thank you for choosing to stay at our hotel. We hope to have the opportunity to welcome you back again in the future. Kind Regards, ibis Rotorua Team.

Customer review rating 4.5/5

Yijun L. Families - Confirmed reviews ALL

Good location, heaps of free parking outside. Friendly staff. Check in can be a bit slow when is busy.

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had a nice time here with us in Rotorua, especially enjoying our wonderful location and the friendly service from our staff. We also sincerely apologise for the delays you had during check-in, however, we're glad this did not detract from your overall stay and we appreciate your understanding during the busy school holidays. Your feedback is important to us, and we look forward to having the opportunity of welcoming you back again soon. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Customer review rating 1.0/5

Dominic J. Couples - Confirmed reviews ALL

Got waking up early by the cleaners

Dear Guest, Thank you for sharing your review. We are very sorry to learn you time at our hotel did not meet your expectations, and we sincerely apologise for any inconvenience this caused during your visit. We are grateful you brought these concerns to our attention so we can share them with the relevant teams for review. Your feedback is appreciated as it helps us continue to improve our guest experience. Thank you for choosing to stay with us, and we apologise again for the disruption during your visit. Kind Regards, ibis Rotorua Team.

Customer review rating 3.0/5

Brenda M. Y. Families - Confirmed reviews ALL

room wasn't ready when we arrived, had to go away and come back still not ready had to wait around the lobby and it was pointless having a Loyalty Gold membership and it states PRIORITY there was none of that. Apart from that the room was nice & beds comfortable

Dear Guest, Thank you for taking the time to share your review. We are pleased you enjoyed a nice and comfortable stay here with us. However, we are also very sorry to learn of the delays you had with accessing your room upon arrival and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us continue to improve our guest experience, and we will pass on your concerns to our relevant staff for review. Thank you for choosing to stay at our hotel and for your continued support. We hope to have the opportunity to welcome you back again soon. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Gillman T. Business - Confirmed reviews ALL

Bedding was next level comfortable and much appreciated!

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a pleasant time during your stay here with us in Rotorua, especially enjoying the comfort of one of our newly refurbished rooms. Your feedback is appreciated, and we look forward to having the pleasure of welcoming you back again soon. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Customer review rating 4.5/5

Christian H. Business - Confirmed reviews ALL

Stay for work up to 30x times a year. Usually smooth process from check in to check out.

Dear Guest, Thank you for taking the time to share your review. We are delighted you had such a pleasant time here with us, and it's lovely to hear our friendly staff looked after you well during your stay. Your feedback is appreciated, and we look forward to having the pleasure of welcoming you back again soon. Thank you for choosing to stay at our hotel and for your continued support. Kind Regards, ibis Rotorua Team.

Customer review rating 1.5/5

Rajvinodh R. Families - Confirmed reviews ALL

Reception staff not welcoming

Customer review rating 5.0/5

Vivek S. Couples - Confirmed reviews ALL

The staff was very helpful and answered any questions. The hotel has ample parking, free laundry and free geothermal spa at Novotel adjacent hotel. The room is modern with good amenities.

Dear Guest, Thank you for taking the time to share your review. We are delighted you had such a pleasant time here with us, enjoying our spas, accommodation and amenities. It's also lovely to hear our friendly staff looked after you well during your stay. Your feedback is appreciated, and we look forward to having the pleasure of welcoming you back again in the near future.. Thank you for choosing to stay at our hotel. Kind Regards, ibis Rotorua Team.

Other web-users rate our hotel

  • 1,210 reviews 9.3/10 Location
  • 1,820 reviews 6.2/10 Room
  • 1,278 reviews 7.9/10 Service
  • 38 reviews 6.4/10 WiFi
  • 705 reviews 6/10 Cleanliness
  • 447 reviews 6.2/10 Breakfast
  • 76 reviews 8.3/10 Pool
  • 13 reviews 3.7/10 Bar

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