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ibis Rotorua Hotel 3 stars

Customer review rating 4.0/5 5,124 reviews
ibis Rotorua
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+ 19 Services
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Room 1

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Hotel extras

You are guaranteed maximum comfort, 24-hour reception and flawless service at unbeatable value backed by our 15 minute satisfaction money-back guarantee.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Conventions hotel
  • Copy/print service available

Hotel location

ibis Rotorua

Lake End
Rangiuru Street
3010
rotorua
new zealand

Tel: +6473463999

Fax: (+64)7/3471999

Contact email

Check-in from 14h00

Check out up to 11h00

  • INTERCITY :   CITY CENTRE

  • By plane

    HAMILTON At 80km / 49.71 miles - Shuttle paying

  • By plane

    ROTORUA AIRPORT At 10km / 6.21 miles - Shuttle paying

GPS :-38.13171, 176.250317

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

City View Twin - 2 Double Beds

  • Max. number of persons: 3
  • Area: From 22m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View King Room

  • Max. number of persons: 2
  • Area: From 22m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View Twin - 2 Double Beds

  • Max. number of persons: 3
  • Area: From 22m²
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View King Room

  • Max. number of persons: 2
  • Area: From 22m²
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

I- RESTAURANT

Type of cuisine: Regional

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a burger and pizza menu for lunch an dinner, suitable for any dietary requirement.

Lunch

06:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

I-BAR

Photo non contractuelle / Strictly non binding

I-Bar boasts a daily happy hour and is ideal for meeting friends, family or colleagues for pre-dinner or late night drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,124 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,379 reviews

Rotorua

TripAdvisor rating 3.5/5

matthewdkennedy Business - 14/02/2020 TripAdvisor review

Rooms are small and if you have a twin room then good luck with that your packed in like sardines. In comparison to the average IBIS hotel it not priced accordingly. Over priced accomodation for what you get.

Dear mathewdavidk, Thank you for taking the time to share your feedback. I was disappointed to see that your experience did not meet your expectations. Please accept my sincere apologies. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Great location Lake Rotorau 2 mins walk ideal base to enjoy a host of activities

Customer review rating 4.0/5

Anonymous Solo - 13/02/2020 Confirmed reviews ALL

Huge room for a solo traveller, spotlessly clean option of paying for breakfast if wanted everything was excellent

Thank you for your fantastic review. It was a pleasure to welcome you to our hotel. So happy to see you enjoyed your stay with us! We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Strategically located

Customer review rating 4.0/5

Shamil Solo - 13/02/2020 Confirmed reviews ALL

The hotel close proximity to the event’s main location was great, which allowed me to reduce travel time, did not have to rely on local transport, and easy access to the events facilities at site. Since the hotel is also near to several other jogging routes helped me to do my recovery run after the event. I also liked the fact that the hotel is with in walking distance to Eat Street, which gave me easy options to choose from in the first few night of my stay. The simple yet practical security system at the doors and elevator are a comfort to have. However, i wished that the reception area would be a bit bigger so allow us to have more space for luggage and waiting for our turn to be assisted by the receptionist. I would also like to suggest to relocate or highlight the phone at the front door as we i didn’t relive that it was there when trying to see if there is anyone at the reception desk when i had trouble opening the door.

Dear Shamil, Thank you for taking the time to give us feedback on your recent stay with us. Glad to see you enjoyed our great location! We do appreciate the feedback about the reception area and also the phone at the front door. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Good stay.

Customer review rating 4.0/5

Herek Solo - 12/02/2020 Confirmed reviews ALL

I had a good and comfortable stay during my recent trip to Rotorua, NZ. The pillows and bed are very comfortable, allowing me to have a restful sleep. Hotel staff were very helpful and polite. I particularly like the 24 Hour Grab n Go service where I can order food at any time of the day.

Dear Herek, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We do appreciate the feedback about the payment process and also the options on the menu. We will most certainly review that. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Great location for the Tarawera Ultra

Customer review rating 4.0/5

David P. Solo - 12/02/2020 Confirmed reviews ALL

Good overall stay. I was woke up at 2 am the first by what sounded like someone moving furniture above me. Made an early start for my event seem that much earlier.

Dear David P., Thank you for taking the time to review our property. Glad to see you enjoyed your stay. So sorry to hear about the early wake up from the noise outside your room though! Rest assured that your comments have been documented and will certainly be looked into. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Good location and clean

Customer review rating 4.0/5

Morgan Couples - 12/02/2020 Confirmed reviews ALL

Easy check in, parking lot not easy to navigate, no shuttle service, no gym even though it is advertised to have one.

Dear Morgan, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I was disappointed to read that you didn't know where to find our fitness centre. It is located in the next door Novotel and our Ibis guests have full access to the gym. Next time, please do not hesitate to ask the staff at the front desk if you require any assistance. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Good location but other guests very inconsiderate and noisy, making it a less than restful stay

Customer review rating 4.0/5

Anonymous Solo - 11/02/2020 Confirmed reviews ALL

Guests on the same floor had noisy parties until quite late and allowed their children to run up and down the hall ways for hours. This was very disturbing to guests. I complained to reception and the noise continued for another 30-60 minutes.

Thank you for taking the time to share your feedback. Sorry to hear about the noise from the other guests outside your room though. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

Great spot

Customer review rating 4.0/5

Greg H. Friends - 11/02/2020 Confirmed reviews ALL

We came to Rotorua for the ultra marathon weekend everything about the motel was A1.

Dear Greg H., Thank you for your wonderful review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Great stay

Customer review rating 4.0/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Although my stay was brief the hotel was ideally located to my work related. It was a tidy place and do not have much to complain.

Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

good stay

Customer review rating 4.0/5

Ash Business - 10/02/2020 Confirmed reviews ALL

good stay , polite service!

Dear Ash, Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Well Located, Good Parking

Customer review rating 4.0/5

Akshay Couples - 10/02/2020 Confirmed reviews ALL

The room needs more maintenance specifically the bathroom and the bed's had bird's feather all around it, every morning it felt like waking up with bird feathers all around, this is not expected out of a property under the accor group & we also complained about it while checking out, the house keeping needs to improve and much more focus is required on maintenance which will make the hotel better which already is in the heart of rotorua with amazing staff support.

Dear Akshay, Thank you for taking the time to review our property. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do, however, apologies for the cleanliness of your room not meeting your expectations. I have asked our housekeeping manager to look into this as soon as possible. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Good location, short on information

Customer review rating 4.0/5

Nick Business - 09/02/2020 Confirmed reviews ALL

Room and location very good. Limited information about things like the ability to use the gym & pool at the Novotel next door

Dear Nick, Thank you for taking the time to share your feedback. Happy to see you enjoyed our location and also your room. I am sorry to hear about the lack of information about the facilities in the hotel. I will make sure to ask our staff to communicate better with our guests upon arrival. We do hope to see you back again soon! Sincerely, Edward Judd General Manager

Well located, very clean

Customer review rating 4.0/5

Elisha M. Couples - 09/02/2020 Confirmed reviews ALL

Great location, friendly staff and very clean, very satisfied

Dear Elisha m., Thank you for your wonderful review! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Good location, nice hotel.

Customer review rating 4.0/5

Ray G. Business - 08/02/2020 Confirmed reviews ALL

Impressed with this hotel & the staff.

Dear Ray G., Thank you for taking the time to give us feedback on your recent stay with us. So happy to see you enjoyed your stay! We particularly appreciate positive feedback about our staff as this is a great way for the staff member and the management team to realise that we are delivering on our service promise. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager
Customer review rating 4.0/5

Anonymous Families - 08/02/2020 Confirmed reviews ALL

Disappointed with our stay. Not treated like a valued Accor member... food was below average felt service wasn’t great.

Thank you for taking the time to review our property. I was disappointed to read your comments about your stay, especially about asking you for a bond. I have asked our Duty Manager to put a note on your profile to make sure this does not happen again. So sorry for the inconvenience! I want you to know how much we appreciate your visit to the hotel, and how much we value you as a guest. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Excellent staff

Customer review rating 4.0/5

Joel Couples - 08/02/2020 Confirmed reviews ALL

We've been into 40 countries and stayed into different hotels. Ibis rotorua is quite very special its a 3 star hotel with 5 star hotel service. Emma did a great job for checking us in and gave us a wide information about Rotorua she made our stay more memorable. Thanks Ibis for complimentary wine and fruits, chocolates and welcome drinks for our special day. I really did not expect these courtesies for a 3 star hotel. Also to mentioned the great man who checked us in with emma he is very helpful. Your lovely housekeeping who clean our room she is happy and smiling, that gave us a positive vibes of the day :) Keep it up Ibis Roturua, make your people happy, they are the asset of your business. we hope to visit you again soon.

Dear Joel, Thank you for your awesome review! It was a pleasure to welcome you to our hotel. It was great to read all your positive comments, especially the ones about the service from our friendly staff. I will make sure to share this with them! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Astounding

Customer review rating 4.0/5

Andrew Business - 06/02/2020 Confirmed reviews ALL

Was not expecting much. It is after all an Ibis, but it was a fantastic hotel with excellent staff and amenities.

Dear Andrew, Thank you for your fantastic review. Always great to see when we've exceeded someone's expectations! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - 05/02/2020 Confirmed reviews ALL

Greeted nicely. Room was exactly what we needed. Location so close to Eat Street was great & we will again stay when visiting Rotorua.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel and found the staff and facilities to your liking. We hope to see you back again soon! Sincerely, Edward Judd General Manager

well located and central to Rotorua

Customer review rating 4.0/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Clean and well presented accommodation, good friendly staff who are eager to enhance your stay even better

We very much appreciate your comments regarding your stay at the ibis Rotorua. I was especially pleased to see that you received such excellent service from our staff, I will make sure to let them know! As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Good location

Customer review rating 4.0/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Enjoyable stay, although room a bit on the small side.

Thank you for taking the time to write a positive review. Happy to see you enjoyed our convenient location. We do appreciate the feedback about the size of the room and also the safe. We will most definitely review that. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager
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