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ibis Rotorua Hotel 3 stars

Customer review rating 4.0/5 5,222 reviews

ibis Rotorua
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+ 19 Services
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Room 1

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Hotel extras

You are guaranteed maximum comfort, 24-hour reception and flawless service at unbeatable value backed by our 15 minute satisfaction money-back guarantee.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Conventions hotel
  • Copy/print service available

Hotel location

ibis Rotorua

Lake End
Rangiuru Street
3010
rotorua
new zealand

Tel: +6473463999

Fax: (+64)7/3471999

Contact email

Check-in from 14h00

Check out up to 11h00

  • INTERCITY :  CITY CENTRE

  • By plane

    HAMILTON At 80km / 49.71 miles - Shuttle paying

  • By plane

    ROTORUA AIRPORT At 10km / 6.21 miles - Shuttle paying

GPS :-38.13171, 176.250317

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

City View Twin - 2 Double Beds

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View King Room

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View Twin - 2 Double Beds

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View King Room

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

I- RESTAURANT

Type of cuisine: Regional

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a burger and pizza menu for lunch an dinner, suitable for any dietary requirement.

Menu (PDF)

Lunch

06:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

I-BAR

Non contractual photo

I-Bar boasts a daily happy hour and is ideal for meeting friends, family or colleagues for pre-dinner or late night drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,222 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,386 reviews

Good location Friendly Staff

Customer review rating 4.0/5

Charlie Business - 30/03/2020 Confirmed reviews ALL

It was an unfortunate time for the industry but the staff were still great - friendly and helpful and in good spirits. Nice location, and enjoyed the move to the Novotel at the same price.

Dear Charlie, Thank you for your lovely review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Well located near all the restaurants

Customer review rating 4.0/5

Peter M. Families - 26/03/2020 Confirmed reviews ALL

Very clean with great staff who looked after us so well

Dear Peter M., Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Very happy to stay here

Customer review rating 4.0/5

Bravi Families - 25/03/2020 Confirmed reviews ALL

Everything is goes very well, even we check in quite late around 9:30 pm. The guys who run night shift serve us very nice, we are very happy. Only small thing on the next day, we requested late check out (1:00 pm), but at 11:00 am the reception call to remain us time to check out.

Dear Bravi, Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. I do, however, apologies for us not honouring your late check out request. Rest assured that your comments have been documented and will certainly be looked into. We hope to see you again soon! Sincerely, Edward Judd General Manager

It was Okay

Customer review rating 4.0/5

Donn Families - 23/03/2020 Confirmed reviews ALL

We visited in the heat of the covid 19 outbreak so that I believe made a big difference. When we arrived hotel staff were cleaning everything. Which ment hallways had heaps of linnen and pillows and empty trash cans every where. This is good and bad to see. Good to know everyone is cleaning and out linnen we're spotless but not so nice to dodge while carrying your baggage. The room was good nice view and everything we needed. Only problem was the TV remote didn't work. Over all not to bad.

Dear Donn, Thank you for choosing to stay with us and for taking the time to leave your feedback on the experience. We do appreciate the feedback about the way our housekeeping staff were cleaning, we will most definitely review that. We hope to see you again on your next trip to Rotorua. Sincerely, Edward Judd General Manager

A gem in the heart of the city

Customer review rating 4.0/5

Kelly Business - 23/03/2020 Confirmed reviews ALL

Great view, really comfy bed, easy to find. Friendly, welcoming staff. I should have had a friend to help me get through my generous burger and chips. Thank you all, one of my best stays anywhere.

Dear Kelly, Thank you for your fantastic review! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back again soon. Sincerely, Edward Judd General Manager

Well located. Reasonable tariff

Customer review rating 4.0/5

Pauline G. Solo - 22/03/2020 Confirmed reviews ALL

I only had a brief stay - room only but it was very satisfactory. Nice outlook to lake.

Dear Pauline G., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Sufficient

Customer review rating 4.0/5

Ingrid Friends - 22/03/2020 Confirmed reviews ALL

Staff, welcoming

Dear Ingrid, Thank you for your kind review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager
Customer review rating 4.0/5

Clive G. Business - 22/03/2020 Confirmed reviews ALL

good people great service

Dear Clive g., Thank you for your awesome review. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Nice clean tidy room

Customer review rating 4.0/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

Menu in the restaruant does not have may options

Thank you for taking the time to review our property. Happy to see you enjoyed your room! We do appreciate the feedback about the menu in the restaurant and will most definitely review that. We do hope that you enjoyed your time in Rotorua and we look forward to hosting you again in one of our hotels. Sincerely, Edward Judd General Manager

Good hotel

Customer review rating 4.0/5

Peter J. C. Couples - 18/03/2020 Confirmed reviews ALL

Dissatisfied with the trouble we had to use our loyalty points. staff need training from Central management and web site is confusing on this matter

Dear Peter c., Thank you very much for taking the time to share your review with us following your recent stay. However, I am so sorry to hear about the issue to use your loyalty points. I have asked our Duty Manager to look into this as soon as possible to make sure incidents like these do not happen again to any of our loyal guests. So sorry again for the inconvenience this caused you! Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

within walking distance to popular venues

Customer review rating 4.0/5

Myree Couples - 15/03/2020 Confirmed reviews ALL

i had booked a stay for 2 nights then realized that we would be needing another night so booked that night seperately, however this caused confusion with the servicing of our room that day. (sunday) we went for brunch at 10.30 am hoping that the room would be serviced by the time we arrived back as the cleaners were in the adjoining room. the please clean me sign was on our door. we arrived back and it wasn't done, so we went out again, returning at 3.30 it hadn't been done so i phoned room service, they said yes it was going to be done, we get a knock at the door for our room service at 5 pm, however by this time we were getting ready to go to dinner so i asked her to come back around 5.30 pm. it took from 10.30 am to 5.30 pm for our room to be serviced, this wouldn't normally have been an issue with us but we really just wanted to relax in our room and nana nap for a few hours from our adventures, instead we felt inconvenienced, we didnt want to rest as to be disturbed by room service so we left to give a chance that the room would have been done. maybe if we were given a time, that would have worked. im not sure why it wasnt done when the lady was next door, i think there was confusion as a young man knocked and asked us if we were vacating the room or staying another night. maybe they were waiting for us to vacate. very frustrating. other than that we had a great weekend.

Dear Myree, Thank you for taking the time to review our property. Glad to see you enjoyed our great location. I do, however, apologies for the issue to extend your stay and with the lack of communication between the staff. I have taken all your comments on board. Rest assured corrective action will be taken to ensure incidents like these do not occur again to any of our loyal guests. So sorry for the inconvenience this caused you! Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Central very handy, we could walk everywhere we wanted to go

Customer review rating 4.0/5

Jan M. Couples - 14/03/2020 Confirmed reviews ALL

Very pleasant relaxing, such a comfy bed

Dear Jan M., Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edward Judd General Manager

Good location. Poor service

Customer review rating 4.0/5

Bruce Business - 13/03/2020 Confirmed reviews ALL

We were very happy with our room and had a comfortable night. However our experience at breakfast was very disappointing. They ran out of several items and failed to top them up in time for us. They even ran out of coffee cups and we had to use a glass. There were plenty of glasses because they had run out of juice so the glasses were not being used! We have stayed in Ibis hotels in Europe, UK and Australia and have always been pleased. Rotorua let the brand down badly.

Dear Bruce, Thank you for taking the time to comment on your stay with us. Glad to see you enjoyed our location! However, I was really disappointed to read your comments about your experience in the restaurant. I have taken your comments on board. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. We do hope that you enjoyed your time in New Zealand and we look forward to hosting you again in one of our hotels. Sincerely, Edward Judd General Manager

Great location & staff

Customer review rating 4.0/5

Marina W. Families - 13/03/2020 Confirmed reviews ALL

Greta as usual

Dear Marina W., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. We hope to see you again soon! Sincerely, Edward Judd General Manager

Good stay

Customer review rating 4.0/5

Anonymous Friends - 13/03/2020 Confirmed reviews ALL

Nice hotel, friendly staff and good breakfast buffet

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We do appreciate the feedback about your breakfast, we will most certainly review that as soon as possible. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Good location

Customer review rating 4.0/5

Anonymous Families - 13/03/2020 Confirmed reviews ALL

friendly check in staff

Thank you for your awesome review. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager
Customer review rating 4.0/5

Ruth H. Business - 12/03/2020 Confirmed reviews ALL

The receptionist was very friendly and sorted our rooms very quickly. The rooms were comfortable and clean. I did feel like a snack late at night but the menu were meals and I did not want something too heavy to eat before bed. A cookie with my late night cuppa would have been perfect.

Dear Ruth H., Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We do appreciate the feedback about the late night snack, and will most certainly review that. We hope to see you back again soon! Sincerely, Edward Judd General Manager

Bland and lacks attention to detail

Customer review rating 4.0/5

Sharon Business - 12/03/2020 Confirmed reviews ALL

Basic hotel, do not expect much and you will not be disappointed. Lack of detail apparent in: 1. Room bathroom seems clean on the initial review. However step into the shower (Rm 372) and turn around, you will see the right hand side by shower door covered in mold. This is something the cleaner would not see therefore not clean 2. No serviettes at breakfast! Ask for some and reply was 'we have run out'. So nothing to wipe hand or mouth on when eating. Did not anyone think that a quick visit to a supermarket might solve the problem until ordered supplies arrive. Not rocket science! Anyway staff are all pleasant but appear to be inexperienced.

Dear Sharon, Thank you for taking the time to contact us regarding your recent stay with us. I was disappointed to read your comments about your stay. Please accept my sincere apologies. I have taken your comments on board. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Very comfortable and pleasant stay.

Customer review rating 4.0/5

A C. Friends - 11/03/2020 Confirmed reviews ALL

Great location and friendly staff

Dear A C., Thank you for your amazing review. It was a pleasure to welcome you to our hotel.So glad that you enjoyed your stay with us and found the staff and facilities to your liking. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Great location and service, comfortable facilities, loud neighbors at 1 AM.

Customer review rating 4.0/5

Alex Solo - 11/03/2020 Confirmed reviews ALL

Great location and service, comfortable facilities, loud neighbors at 1 AM.

Dear Alex, Thank you for your awesome review. Happy to see that you enjoyed your visit. I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager
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