ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,516 reviews

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Lake End, Rangiuru Street, PO Box 348, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street, PO Box 348
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Telephone
Fax +64 7 347 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,516 reviews

TripAdvisor Rating  3.7/5  1,455 reviews

Noisy, poor service: Do not recommend

TripAdvisor rating 1.0/5

SwissBusinessMan TripAdvisor review

Despite advanced checkin for 14.00h, and arriving around 14.30, we were made to wait till after 15:15 to eventually get two downgraded rooms. The process was really slow: We waited close to 15 minutes in line, for one earlier guest to get their room. And then it took another 15minutes for us to get the keys (despite being already checked-in)... As for the rooms, they actually look very nice, whereby one room was like half the size for the same booked category. The rooms 179/180 were extremely noisy from the pipes, elevator or doors. No idea - but at least once per minute noise like in a haunted house with chains being scraped on the floor were to be heard, starting in the afternoon, all night and into the morning. The buffet was basic, with rather poor quality fruit (not ripe). When complaining about the rooms and the situation, there was absolutely no interest to correct this or compensate. So: It could have been a nice stay - but you are in risk of a total fiasko.

Customer review rating 0.5/5

Lorraine K. Families - Confirmed reviews ALL

Two hour + wait to check in. Items missing /broken in the room. Reported issues slow to be resolved.

Customer review rating 4.0/5

Danny K. Solo - Confirmed reviews ALL

great service great breakfast

Dear Guest Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay, appreciated our service, and found the breakfast to your liking. It is our aim to provide a memorable experience for all our guests. Best regards, ibis Rotorua

Customer review rating 3.0/5

Nick M. Business - Confirmed reviews ALL

I was disappointed I had little or no hot water in the evening and it wasn't that much better in the morning

Dear Guest Thank you for your feedback. We are pleased to hear you enjoyed the real milk. However, we regret to learn about the issues you experienced with hot water during your stay. Your comments will be considered as we strive to enhance our services. best regards, ibis Rotorua

Customer review rating 4.5/5

Sarah P. Families - Confirmed reviews ALL

Clean, Modern and lovely Staff

Dear Guest Thank you for your kind feedback. We are delighted to hear that your experience with us exceeded your expectations. best regards, ibis Rotorua

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Other web-users rate our hotel

  • 1,277 reviews 9.5/10 Location
  • 1,896 reviews 5.6/10 Room
  • 1,235 reviews 7.7/10 Service
  • 32 reviews 6.3/10 WiFi
  • 741 reviews 5.3/10 Cleanliness
  • 420 reviews 5.5/10 Breakfast
  • 183 reviews 3.8/10 Food
  • 70 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.