ibis Rotorua 3 stars

Customer review rating (ALL Rating) 3.9/5 1,309 reviews

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Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,309 reviews

TripAdvisor Rating  3.5/5  1,434 reviews

Low quality

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Two star hotel at best.

Great stay and friendly team

Customer review rating 4.5/5

Tim Couples - Confirmed reviews ALL

Always a good place to stay over and feel well looked after - enjoyed the lake view also

Dear Tim S., Thank you for your feedback! We're glad you enjoyed your stay and felt well cared for by our team. The lake view is certainly a highlight! We appreciate your suggestion about managing arrival times better and will work on improving communication to avoid any surprises. Regarding the coffee machine, we apologize for the inconvenience and assure you it's a priority for us to have it fixed soon. We look forward to your next visit! Sincerely, Edward Judd General Manager

Comfortable Stay

Customer review rating 4.5/5

Rebecca T. Business - Confirmed reviews ALL

Very pleasant stay at a nice hotel. I would stay again.

Dear Rebecca T., Thank you for your kind words! We're thrilled you had a comfortable and pleasant stay. It’s great to know you’d choose us again—looking forward to welcoming you back soon! Sincerely, Edward Judd General Manager

Customer review rating 5.0/5

C S. Couples - Confirmed reviews ALL

Stayed on our way up to Auckland from Wellington and then on our way back. Courteous ,helpful staff. Clean comfortable room. Nice breakfast. Good parking. Will stay again

Dear Dale S., Thank you for choosing us as your stopover destination! We're delighted to hear that our courteous staff, clean and comfortable rooms, and convenient parking made your stay enjoyable. It's great to know you appreciated the breakfast as well. We look forward to welcoming you back on your next journey! Safe travels! Sincerely, Edward Judd General Manager

Not much care shown

Customer review rating 2.0/5

Tim Couples - Confirmed reviews ALL

The room was NOT provided MILK or COFFEE for the morning. The bed was on wheels and moved about. As we sat up on the bed, leaned against the wall to watch TV the bed would roll away from the wall.

Dear Tim T., Thank you for sharing your experience. I’m sorry to hear that your stay didn’t meet expectations. The lack of milk and coffee and the mobility of the bed are certainly not the standards we aim to provide. We’ll address this with our housekeeping and maintenance teams to ensure these issues are resolved. Additionally, we’ll review staffing during peak times to improve check-out efficiency. Your feedback helps us improve, and we appreciate your patience. Sincerely, Edward Judd General Manager

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Other web-users rate our hotel

  • 985 reviews 9.3/10 Location
  • 1,503 reviews 5.6/10 Room
  • 952 reviews 7.3/10 Service
  • 25 reviews 5.8/10 WiFi
  • 597 reviews 5.1/10 Cleanliness
  • 279 reviews 5/10 Breakfast
  • 265 reviews 4.3/10 Amenities
  • 166 reviews 3.4/10 Food

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