ibis Rotorua Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 5,258 reviews

ALLSAFE approved hotel

Information message

ibis Rotorua
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+ 19 Services

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Rotorua

Lake End
Rangiuru Street
3010 rotorua
new zealand

Fax: (+64)7/3471999

Check-in from 14h00

Check out up to 11h00

  • INTERCITY:  CITY CENTRE

  • By plane

    HAMILTON At 80km / 49.71 miles - Shuttle paying

  • By plane

    ROTORUA AIRPORT At 10km / 6.21 miles - Shuttle paying

GPS:-38.13171, 176.250317

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

I- RESTAURANT Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a burger and pizza menu for lunch an dinner, suitable for any dietary requirement.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,258 reviews

TripAdvisor Rating 3.5/5

1,391 reviews

Amazing staff

Customer review rating 5.0/5

Chyanne A. M. K. Families - 23/08/2020 Confirmed reviews ALL

Thank you so much to all staff both front of house and behind the scenes your sacrifice to keep us all safe while smiling made the whole process easier with 2 little kids in tow. There are bot enough words to show how much we appreciated each and everyone of your efforts. Keep smiling.

Dear Martin k., Thank you for your awesome review. Happy to see that we could help to make your stay more enjoyable during such difficult times. We look forward to having you stay with us again! Sincerely, Edward Judd General Manager

Had a great time

Customer review rating 5.0/5

Michelle W. ,. R. 3. Solo - 21/08/2020 Confirmed reviews ALL

Was a great stay,food was great, the staff was great,the security people where amazing aswell as the Gigo,s...my only down fall was that only one lift was going which made things very hard for us aswell as the staff and the night manager whom allowed a group have drinks and a party down in the smoking area when as we where in isolation that was not permitted,they where very disruptive to the rest of us and the night manager let it happen . That was very disturbing..

Great service

Customer review rating 5.0/5

Anonymous Solo - 19/08/2020 Confirmed reviews ALL

Had to stay in Ibis Rotorua for quarantine. The hotel staff were very helpful and polite. I don’t understand why people would try to escape quarantine if this is the service being provided.

Exemplary

Customer review rating 5.0/5

Tony W. Solo - 18/08/2020 Confirmed reviews ALL

It would like to say thank you to all the Hotel staff and Army personal that took care of us all. I was apprehensive about conditions from all the rumours I had heard regarding Covid isolation. The truth is it couldn’t have been more enjoyable and cannot thank the staff enough for there care and hospitality. In fact when Covid is over our group are coming back for a reunion. Thanks for everything and please pass this on to your staff.

Fantastic staff!

Customer review rating 5.0/5

Lydia Solo - 18/08/2020 Confirmed reviews ALL

Stayed for 14 nights (managed isolation) and the team was amazing. Always smiling, there was nothing they couldn’t do. Thanks all for making the stay great

Friendly staff,

Customer review rating 4.5/5

Lisa Couples - 18/08/2020 Confirmed reviews ALL

I completed 14 day isolation there and thought it was very well handled. The Ibis staff were very friendly, helpful & accomodating. The health officials, army, security and all involved during my stay were fantastic, what I thought was going to be a stressful & mentally changeling time turned out to be very stress free & a great time with everything well organised.

Dear Chris W., We very much appreciate your comments regarding your 14 day isolation stay at the ibis Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, All the best for 2021 !! Sincerely, Edward Judd General Manager

Enjoyable

Customer review rating 3.5/5

Dave F. Solo - 16/08/2020 Confirmed reviews ALL

I was transferred from the Ibis to the Novotel due to it being a Covid 19 Quarantine location. Having stayed here before was looking forward to the stay. I found the staff welcoming and it was clean & tidy. However it appeared a bit tired and at times understaffed . I had an issue with my room that I requested resolved on my arrival, was in for 5 nights and still was not addressed. I was also concerned that in the Gym, no sanitizing wipes available. The container missing on the wall? Hand sanitizer was present but this was for personal use not equipment. In the present environment this concerned me.

Managed Isolation Group 2 - Arrived Tuesday 28th July 2020

Customer review rating 5.0/5

Karina T. -. R. 3. Families - 16/08/2020 Confirmed reviews ALL

The group I arrived with made my isolation stay one of the best times of my life. They kept me sane and laughing through the whole experience. The Army teams (there were 2 teams) were courteous, helpful and friendly at all times, as were the Security team too. However, I was extremely annoyed and frustrated with the Hotel Night Manager on Sunday 9th August who allowed members of Group 3 to drink alcohol in the public area (from approximately 4pm - 6.30pm) - namely the smoking area - under the guise of celebrating getting through one week of managed isolation. When I called Reception to complain this Manager had the audacity to tell me it is "at the discretion of hotel management" to allow this behaviour!! When I pointed out that the Ibis Rotorua Welcome leaflet (signed by Edward Judd, General Manager) clearly states under SALE OF ALCOHOL "All alcohol is to be consumed in your room and NOT to be consumed in public areas such as the smoking or exercise area", she quickly advised me that the Army team were on their way down to the basement to "break up" this celebration. Turns out that the Police were called to break up Group 3's celebration instead. I am very disappointed to realise that this particular Ibis Rotorua Manager does not seem to have even read or understood the leaflet you distribute to your managed isolation guests. Further, this Manager has obviously failed to see the notice at your Corner Shop clearly stating again that alcohol is not to be consumed in the basement. Perhaps she needs to be thoroughly re-trained on proper Managed Isolation Facility procedures.

staff lovely

Customer review rating 4.5/5

Teresa J. Solo - 13/08/2020 Confirmed reviews ALL

food was well cooked and prepared but arrived cold or luke warm need something to keep hot in transport

Lovely staff and service

Customer review rating 3.5/5

Barbz Families - 13/08/2020 Confirmed reviews ALL

Was good, beef & lamb meals the meat was too tough, but staff, nurses and authorities were so polite and helped a lot. Glad we had an area to do exercise and get fresh air. Need more than 2 vouchers per person for laundry, especially for hygiene reasons as well.

Food disappointing

Customer review rating 3.5/5

Simone H. Families - 13/08/2020 Confirmed reviews ALL

The staff at the hotel/ army/guards were excellent. The accomodation was also great. The only problem was the food was not good and in particular the vegetarian. The wifi was also very bad when trying to work so hotspot was my only option during my stay

Good stay

Customer review rating 4.5/5

Evelyn T. Families - 12/08/2020 Confirmed reviews ALL

Thank you to the staff for your awesome service, however I did experience a few hiccups with meal delivery, but I understand the task was mammoth. Great meals, and prompt service from the housekeeping staff. Highly recommended.

Good stay

Customer review rating 5.0/5

Lachlan A. Solo - 11/08/2020 Confirmed reviews ALL

The food was good and everyone was helpful. Only issue is that we where let out on a Wednesday and they didn’t book the bus till Thursday so that was annoying and stressful.

comfortable stay

Customer review rating 5.0/5

Anonymous Families - 06/08/2020 Confirmed reviews ALL

It was the best experience i ever had.The service was soo good.They took good care of me and my baby.The staff was soo friendly.

Goof stay

Customer review rating 5.0/5

Christian S. Solo - 06/08/2020 Confirmed reviews ALL

The staff is efficient on our needs. The room is nice and clean.

Under the circumstances of “isolation” at the hotel, wel organised.

Customer review rating 4.5/5

Victoria L. Solo - 02/08/2020 Confirmed reviews ALL

Unusual circumstances due to the pandemic but the hotel experience was smooth sailing overall. Staff kept me well informed, were well organised with procedures and information packs (for anything I forgot), and lots of contact throughout the first week which made me feel less alone as a single guest. The hotel was well set up, not once did I feel any risk to my health and well-being. Notices were up around the building for example “one bubble in the elevator at a time”, Pads were on the ground to ensure good social distancing, sanitisers and masks were well supplied and there was good outdoor facilities with lots of space to walk around. Staff that deserve special mention were Shontel (reception staff), Rangi (with a wealth of information about politics and news in NZ), and one woman who worked behind the cafe and delivered breakfast each morning - always set a great tone for the start of the day with her positive voice. Also, other staff in the cafe were knowledgeable about the wine and many other staff members whose names I don’t know were friendly, kind and considerate. On leaving and as an Accor Member - told staff I forever more would be a loyal member to the Ibis hotel Rotorua because of the care undertaken during my stay there.

Rotorua

TripAdvisor rating 2.0/5

matthewdkennedy Business - 14/02/2020 TripAdvisor review

Rooms are small and if you have a twin room then good luck with that your packed in like sardines. In comparison to the average IBIS hotel it not priced accordingly. Over priced accomodation for what you get.

Dear mathewdavidk, Thank you for taking the time to share your feedback. I was disappointed to see that your experience did not meet your expectations. Please accept my sincere apologies. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Basic rotorua hotel

TripAdvisor rating 3.0/5

tmag0ye Business - 02/01/2020 TripAdvisor review

Quite expensive for a 3 star hotel. The ac is incredibly loud so if you are sensitive to noise when sleeping this would be challenging. Location however is fantastic. Breakfast was also expensive for what it was.

Dear tmag0ye, Thank you for taking the time to share your feedback. We will most definitely look into your concerns about the air con. Sorry for the inconvenience it caused you! We hope to welcome you back to our hotel soon.

Great stay, fantastic service

TripAdvisor rating 5.0/5

lim j Family - 01/01/2020 TripAdvisor review

Had 2 rooms for my family of 5. Positives: Clean, friendly staff, prompt response to requests for more towels, toiletries. Free use of laundry facilities a plus. Beds and pillows very comfy. Some areas to improve: front desk under staffed at times, takes some queuing. Unusual to have no bottled water provided in rooms. Use of laundry facilities need some regulating....some completed laundry left in machines for a prolong period, stopping others from using. Perhaps clearer instructions to guide users e.g. wait time for each cleaning/drying cycle. On the whole a pleasant stay.

Dear Johnstonelim, Thank you for your wonderful review. It was a pleasure to welcome you to our hotel. Happy to see you enjoyed the service from our friendly staff and also your room. We do appreciate the feedback about the front desk and also the use of the laundry. We will most definitely look into this. We look forward to having you back again!

Rotorua

TripAdvisor rating 5.0/5

kaateeta Family - 11/12/2019 TripAdvisor review

Excellent Room no issues. Had breakfast good selection but didn't have offer of special cooked meal. There were no written information what was been served. Staff to be more proactive. Were given tickets for free drink inside the key wallets whereas at other places we were actually offered drinks on arrival. Didn't realize it was free drink cards till morning. Didn't get to use it. Asked about buffet or any dinner very vague information was told that buffet offered at Novolet no offer for bookings etc

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