ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,490 reviews

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Lake End, Rangiuru Street, PO Box 348, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street, PO Box 348
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Telephone
Fax +64 7 347 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,490 reviews

TripAdvisor Rating  3.7/5  1,454 reviews

Customer review rating 5.0/5

Sally K. Couples - Confirmed reviews ALL

Friendly easy at check in, lovely room, quiet and comfortable

Dear Guest, Thank you for your wonderful feedback. We’re delighted you enjoyed your check-in experience, quiet and comfortable room, and our friendly service. We appreciate your comment regarding the mugs and will take it into consideration. We look forward to welcoming you back to Ibis Rotorua. Kind regards, The Ibis Rotorua Team

Customer review rating 5.0/5

Ruth H. Couples - Confirmed reviews ALL

Great location, clean facilities, professional staff

Customer review rating 4.0/5

Tania D. Families - Confirmed reviews ALL

Welcoming staff, good location and most importantly it was clean.

Dear Guest, Thank you for your feedback. We’re glad you enjoyed our welcoming staff, good location, and clean rooms. We appreciate your comments about towel service and will address this for future stays. We look forward to welcoming you back to Ibis Rotorua. Kind regards, The Ibis Rotorua Team

Customer review rating 5.0/5

Narima B. A. S. Couples - Confirmed reviews ALL

good ambiance. near to our eating place. very nice & good manner staffs. We really enjoy staying here.

Dear Guest Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed the ambiance and appreciated the demeanor of our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Edward Judd General Manager Novotel Rotorua Lakeside & Ibis Rotorua

Customer review rating 2.0/5

Harris G. Business - Confirmed reviews ALL

I am very easily pleased but feel it necessary to share my rating FYI, so that hopefully you can improve the standard of the room I had... which I think was Rm 86 but can't remember for sure. Level 2, room directly to the left as you exit the lift. Please check your records against my name. There are several stains both on the suitcase shelf ( red blotches that could be blood stains, don't know for sure) and on the carpet dotted along from the door to the window side of the room. One directly below the window is quite big. I took photos but looks like I can't share here. They're really obvious though. Also there was no body soap in the dispenser in the shower, had to step out of the shower to get some from the handbasin area. I am as concerned for any kiwis like myself but even more concerning is to think this poor standard would reflect badly from overseas travelers. I felt embarrassed for Ibis as well as for our NZ tourist reputation. The room needs a makeover/new carpet if the stains can't be removed... and a little more care in restocking the body wash. I was a little surprised too, to see no shampoo and conditioner but I didn't check the booking details.

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay with us. I assure you that we take such matters seriously. We strive to ensure that our rooms are well-stocked and maintained for the comfort of our guests. Additionally, I understand your concerns about the amenities provided and will review our offerings to ensure they meet our guests' expectations. We value your feedback as it helps us improve our services. Thank you for bringing these matters to our attention, and I hope you might consider giving us another opportunity in the future. Edward Judd General Manager Novotel Rotorua Lakeside & Ibis Rotorua

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Other web-users rate our hotel

  • 1,283 reviews 9.5/10 Location
  • 1,915 reviews 5.6/10 Room
  • 1,245 reviews 7.6/10 Service
  • 33 reviews 6.2/10 WiFi
  • 940 reviews 5.4/10 Comfort
  • 751 reviews 5.3/10 Cleanliness
  • 424 reviews 5.4/10 Breakfast
  • 184 reviews 3.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.