ibis Rotorua Hotel 3 stars

I completed 14 day isolation there and thought it was very well handled. The Ibis staff were very friendly, helpful & accomodating. The health officials, army, security and all involved during my stay were fantastic, what I thought was going to be a stressful & mentally changeling time turned out to be very stress free & a great time with everything well organised.

I was transferred from the Ibis to the Novotel due to it being a Covid 19 Quarantine location. Having stayed here before was looking forward to the stay. I found the staff welcoming and it was clean & tidy. However it appeared a bit tired and at times understaffed . I had an issue with my room that I requested resolved on my arrival, was in for 5 nights and still was not addressed. I was also concerned that in the Gym, no sanitizing wipes available. The container missing on the wall? Hand sanitizer was present but this was for personal use not equipment. In the present environment this concerned me.

The group I arrived with made my isolation stay one of the best times of my life. They kept me sane and laughing through the whole experience. The Army teams (there were 2 teams) were courteous, helpful and friendly at all times, as were the Security team too. However, I was extremely annoyed and frustrated with the Hotel Night Manager on Sunday 9th August who allowed members of Group 3 to drink alcohol in the public area (from approximately 4pm - 6.30pm) - namely the smoking area - under the guise of celebrating getting through one week of managed isolation. When I called Reception to complain this Manager had the audacity to tell me it is "at the discretion of hotel management" to allow this behaviour!! When I pointed out that the Ibis Rotorua Welcome leaflet (signed by Edward Judd, General Manager) clearly states under SALE OF ALCOHOL "All alcohol is to be consumed in your room and NOT to be consumed in public areas such as the smoking or exercise area", she quickly advised me that the Army team were on their way down to the basement to "break up" this celebration. Turns out that the Police were called to break up Group 3's celebration instead. I am very disappointed to realise that this particular Ibis Rotorua Manager does not seem to have even read or understood the leaflet you distribute to your managed isolation guests. Further, this Manager has obviously failed to see the notice at your Corner Shop clearly stating again that alcohol is not to be consumed in the basement. Perhaps she needs to be thoroughly re-trained on proper Managed Isolation Facility procedures.

food was well cooked and prepared but arrived cold or luke warm need something to keep hot in transport

Was good, beef & lamb meals the meat was too tough, but staff, nurses and authorities were so polite and helped a lot. Glad we had an area to do exercise and get fresh air. Need more than 2 vouchers per person for laundry, especially for hygiene reasons as well.

The staff at the hotel/ army/guards were excellent. The accomodation was also great. The only problem was the food was not good and in particular the vegetarian. The wifi was also very bad when trying to work so hotspot was my only option during my stay

Thank you to the staff for your awesome service, however I did experience a few hiccups with meal delivery, but I understand the task was mammoth. Great meals, and prompt service from the housekeeping staff. Highly recommended.

The food was good and everyone was helpful. Only issue is that we where let out on a Wednesday and they didn’t book the bus till Thursday so that was annoying and stressful.

It was the best experience i ever had.The service was soo good.They took good care of me and my baby.The staff was soo friendly.

The staff is efficient on our needs. The room is nice and clean.

Unusual circumstances due to the pandemic but the hotel experience was smooth sailing overall. Staff kept me well informed, were well organised with procedures and information packs (for anything I forgot), and lots of contact throughout the first week which made me feel less alone as a single guest. The hotel was well set up, not once did I feel any risk to my health and well-being. Notices were up around the building for example “one bubble in the elevator at a time”, Pads were on the ground to ensure good social distancing, sanitisers and masks were well supplied and there was good outdoor facilities with lots of space to walk around. Staff that deserve special mention were Shontel (reception staff), Rangi (with a wealth of information about politics and news in NZ), and one woman who worked behind the cafe and delivered breakfast each morning - always set a great tone for the start of the day with her positive voice. Also, other staff in the cafe were knowledgeable about the wine and many other staff members whose names I don’t know were friendly, kind and considerate. On leaving and as an Accor Member - told staff I forever more would be a loyal member to the Ibis hotel Rotorua because of the care undertaken during my stay there.

Rooms are small and if you have a twin room then good luck with that your packed in like sardines. In comparison to the average IBIS hotel it not priced accordingly. Over priced accomodation for what you get.

Quite expensive for a 3 star hotel. The ac is incredibly loud so if you are sensitive to noise when sleeping this would be challenging. Location however is fantastic. Breakfast was also expensive for what it was.

Had 2 rooms for my family of 5. Positives: Clean, friendly staff, prompt response to requests for more towels, toiletries. Free use of laundry facilities a plus. Beds and pillows very comfy. Some areas to improve: front desk under staffed at times, takes some queuing. Unusual to have no bottled water provided in rooms. Use of laundry facilities need some regulating....some completed laundry left in machines for a prolong period, stopping others from using. Perhaps clearer instructions to guide users e.g. wait time for each cleaning/drying cycle. On the whole a pleasant stay.

Excellent Room no issues. Had breakfast good selection but didn't have offer of special cooked meal. There were no written information what was been served. Staff to be more proactive. Were given tickets for free drink inside the key wallets whereas at other places we were actually offered drinks on arrival. Didn't realize it was free drink cards till morning. Didn't get to use it. Asked about buffet or any dinner very vague information was told that buffet offered at Novolet no offer for bookings etc