ibis Rotorua 3 stars

Customer review rating (ALL Rating) 3.9/5 1,324 reviews

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Lake End, Rangiuru Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Telephone
Fax +64 7 347 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,324 reviews

TripAdvisor Rating  3.5/5  1,437 reviews

Average stay but shower is awful.

TripAdvisor rating 3.0/5

Reens1989 Couples - TripAdvisor review

An average hotel. Room had 2 beds in which we felt was unnecessary as there was barely any space to walk around. Some modern elements to the hotel but the bathroom was super outdated. The shower was horrendous. There was some pressure but there is no free holding shower head and it’s difficult keeping your hair dry if you are only having a body wash. The beds were comfy. Iron and ironing board provided in room. There is a fridge and hairdryer. Limited toiletries. There is a shower gel/ shampoo combo on the shower and also one by the sink. Large tv in room. Full length mirror. Desk area. There is a lot of noise outside the room. Free parking available on site. You can also use gym/spa facilities at Novotel next door. USB phone charger next to bed. WiFi is good. Kettle in room. Friendly staff. Overall, not a bad stay but the shower was the game changer for me.

Kia Ora, Thank you for your detailed feedback. We’re glad you appreciated our comfortable beds, in-room amenities, and friendly staff. It’s also great to hear you made use of the free parking and WiFi. We’re sorry the shower didn’t meet your expectations. We understand how important a good shower experience is, and we’ll share your comments with our maintenance team for review. Thank you for staying with us, and we hope to provide a more comfortable and updated experience on your next visit.

Great location, staff and comfortable stay

TripAdvisor rating 4.0/5

MJD013 TripAdvisor review

We stayed here for two nights, and had a good stay. Our Platinum status was acknowledged, we the drinks voucher, some wine/chocolates, other goodies.. no room upgrade unfortunately. We were late for breakfast, and were pointed to the Novotel next door which stays open a bit longer; which was much appreciated. Easy parking (although you might not get a space), close to Eat Street with all the restaurants, close to the lake for great walks, and easy access too the town. Also have a guest laundry in the basement, if needed Check in and check out were a breeze, with very friendly service. Well worth the price for the stay we had.

Kia Ora, Thank you for your detailed review! We’re delighted to hear you had a comfortable stay and felt well taken care of by our team. It’s great that you enjoyed our central location, convenient parking, and nearby attractions. We’re glad our staff could accommodate your late breakfast at Novotel — we know how important a good start to the day is! While room upgrades are subject to availability, we appreciate your understanding and hope to offer one on a future visit. Thank you again for staying with us. We look forward to welcoming you back soon!

Great value

Customer review rating 3.5/5

Alex Couples - Confirmed reviews ALL

Very central to everything. Great to have use of the pool and gym facilities at the Novotel.

Dear Alexander R., Thank you for your feedback! We're pleased to hear that you found the location convenient and enjoyed access to the Novotel's pool and gym facilities. We sincerely apologize for the issues you encountered with the shower and air conditioning. Cleanliness and comfort are top priorities, and we regret that the shower was not up to standard and the room temperature wasn't ideal. We'll address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We also apologize for the missing milk upon check-in. We appreciate you bringing this to our attention, and we'll work on improving our guest experience. We hope to welcome you back again soon, and thank you for sharing your thoughts. Sincerely, Edward Judd General Manager

One night stayover

Customer review rating 4.0/5

Kharris Solo - Confirmed reviews ALL

Great location to lake, Eat St is walking distance, free onsite parking, access to Novotel pools if wanted. Rooms are small (like the Wgtn Ibis) large people would struggle to move around, no hand towel provided, air con is aged & quite noisy. Overall it was a good one night stay, staff friendly.

Dear Karmen H., Thank you for sharing your experience! We're glad you enjoyed the location and found the staff friendly. It's great to hear that you took advantage of the free parking and proximity to the lake and Eat Street. We appreciate your feedback regarding the room size, air conditioning, and the lack of a hand towel. We'll be sure to pass these comments on to our team to see how we can improve the overall comfort of the rooms, particularly for guests who may require more space. Thank you for staying with us, and we hope to welcome you back in the future! Sincerely, Edward Judd General Manager

AMAZING Hotel for price, service, and location

TripAdvisor rating 5.0/5

Tangletown Couples - TripAdvisor review

We had a fantastic stay at the Ibis Rotorua. Room was comfortable, service at the front desk and housekeeping were great. Location was amazing right near the lake and walking distance to all of the restaurants and shops downtown. Bonus with free access to the Novotel Gym & Spa and free laundry on the basement level. Would definitely stay again!

Kia Ora, Thank you for your wonderful review! We’re delighted that you had a fantastic stay at Ibis Rotorua and found our location, service, and amenities to your liking. It’s great to hear that you enjoyed the convenience of being near the lake and downtown attractions, as well as the added perks like gym and spa access at Novotel and free laundry facilities. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay!

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Other web-users rate our hotel

  • 1,031 reviews 9.4/10 Location
  • 1,565 reviews 5.5/10 Room
  • 981 reviews 7.2/10 Service
  • 27 reviews 6/10 WiFi
  • 819 reviews 5.3/10 Comfort
  • 634 reviews 4.9/10 Cleanliness
  • 300 reviews 4.8/10 Breakfast
  • 283 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.