ibis Rotorua Hotel 3 stars

Very well organised quarantine accommodation. Good food and staff very helpful

The Novotel was a fantastic hotel. On arrival the hotel was very busy due to an event. We made use of the bar which was nice & cozy. All the staff were very friendly during our stay.

while booked at ibis stayed at Novatel, our best ever experience there, reception and house staff very friendly and accommodating

It was kinda awful but thats okay. Had to be done.

The initial shock of learning we were to be located in Rotorua coloured our whole stay. A warning would have helped. We learned from others that their different experiences reflected the quality of their rooms, and more significantly, their age. It became clear that young people find such isolation stays much easier than old. Young people have all their days ahead of them. Older people do not. The young come with all their devices and social media networking and are in touch with others 24/7. Although we use emails we don't do social media so that's a disadvantage in such circumstances. We yearned for a radio that worked. Our laptop did help in providing morale and support with the uplifting orchestral sounds of Schumann and Schubert, but not to the extent we'd have liked. Undoubtedly the worst aspect of the hotel was the hermetically sealed air. Like breathing underwater. No openable windows. The temperature contol in our room was totally ineffective. Mostly it was unbearably hot. Nights were usually sweltering. At other times cold. The sound of the heating system in decibles was often like a vacuum cleaner. Second worse thing was the food. Not the food itself, which was generally okay, but the system. If only we'd know to bring our own plates and cutlery. When a cardboard container has an envelope opening and the opened sides don't fold down. and the sauce inside has coated the whole thing, then eating from this three dimensional envelope means sleeves touching the sauce-coated flaps. Having our own plates and cutlery would have made a huge difference. We had to eat on our laps. The same sauce or gravy that coated the cardboard flaps also leaked out the bottom onto our clothes. Only after a week did we discover we could obtain chairs that would enable us to eat on the bench. There were other things, less of concern, but I'll move on. Now for the positives. All the hotel staff were pleasant, obliging and friendly. All the security staff likewise. Army personnel were a delight. With the exception of one unhelpful person in Aviation security we could not say enough in favour of the staff. We think they did a wonderful job.

A shambles when I first got off the plane on the 2oth June 2020 Wasn’t impressed that had to travel to Rotorua with one stop to go to the bathroom and only water no food. Food hot chips and salad at midnight not satisfying. Not very organised. Felt like I was not a New Zealander but almost a bad person.

Not bad for 2 weeks isolation but your WiFi is very very slow out of date for todays world.

Shifted to Novotel.

I didn’t stay at your hotel

It was an unfortunate time for the industry but the staff were still great - friendly and helpful and in good spirits. Nice location, and enjoyed the move to the Novotel at the same price.

Very clean with great staff who looked after us so well

Everything is goes very well, even we check in quite late around 9:30 pm. The guys who run night shift serve us very nice, we are very happy. Only small thing on the next day, we requested late check out (1:00 pm), but at 11:00 am the reception call to remain us time to check out.

We visited in the heat of the covid 19 outbreak so that I believe made a big difference. When we arrived hotel staff were cleaning everything. Which ment hallways had heaps of linnen and pillows and empty trash cans every where. This is good and bad to see. Good to know everyone is cleaning and out linnen we're spotless but not so nice to dodge while carrying your baggage. The room was good nice view and everything we needed. Only problem was the TV remote didn't work. Over all not to bad.

Great view, really comfy bed, easy to find. Friendly, welcoming staff. I should have had a friend to help me get through my generous burger and chips. Thank you all, one of my best stays anywhere.

I only had a brief stay - room only but it was very satisfactory. Nice outlook to lake.