ibis Rotorua Hotel 3 stars

Not to bad Air conditioning probably needs a service as it wasnt getting cold as last time

We found the wheelchair accessible room very good. Bathroom was truly accessible and bed very soft and comfy. Room a/c wasn’t working properly so we reported it to reception and a repairman fixed it quickly.

clean comfortable accomodation, alyhough quite cramped in the room.

Staff pleasant. Room needed vacuuming, bathroom was dirty the iron had brown water in it that stained by clothes so couldn't wear them.

My stay was arranged at the last minute due to an accommodation error elsewhere and was satisfactory.

Friendly staff,great food,excellent service.

This was a group booking, everyone except us checked in ok. I had to cancel the first night due to illness but when I checked in the next day reservations had cancelled both nights. Duty manager sorted this out so we had a room. We paid a 20% deposit but it was put in your system as a lump sum against one room which caused the receptionist great confusion. Again Duty Manager (Caitlyn) sorted this out for us. In hind site I should have stipulated that the deposit be split over all the rooms. Everyone liked their rooms.

Staff were fabulous, air conditioning in the room was extremely poor.

Hotel was nice. Beds were super comfortable and good size. Room was a little small/crowded. Didn’t like there was no safe in the room. Didn’t like the Wi-Fi was limited to 60 minutes. All other hotels offer free WiFi all day.

Upon arrival, the lady Tihe who helped us hardly made eye contact, she wasn’t very welcoming and was too busy doing other things while trying to check us in. Our room wasn’t ready so she said she’d call before 2pm and give us an ETA for the room, i had to call her at 2:45pm and ask what was going on. We also tried to make use of the bar facility, to which Tihe stood at reception and ignored us or our obvious need to get service. I eventually had to ask her if she could call someone but this seemed like too much of an effort for her, which we then proceeded to stand at the bar for a further 25 minutes WAITING and no one showed up. After asking her again her response was “well i’ve already called them!” Disgusting if you ask me. If you are working in a customer facing role, then put your big girl panties on and have a smile on your face and treat your guests with the respect and welcome they expect. Other than that, i’d like to compliment the cleaning team. Every time we passed them in the hall ways they greeted us with the biggest smiles and conversation! What a fantastic team on that side!!!!

Loved it. I was there for a course through work. I stayed for 5 days and was accommodated with the food next door at the Novotel which was great. Great choice of food and friendly people.

No complaints..The a.c.. was not working on our first night (found out late so left to next morning). Was fixed promptly after notifying house keeping staff.

was a very nice stay has nice big rooms

Pretty average, I tried to order a coffee and pick it up after a cigarette. There seemed to be confusion on what needed to happen in terms of payment. The upshot was it took twice as long. Interestingly the lady guest waiting at reception took just as long. Also when we arrived we had to wait several minutes while the receptionist was on the phone working out another guests checkout time query.

A pleasant overnight stay and we enjoyed your friendly staff team. We were some what put off by the loud Christmas Carol sound track in the breakfast room. Somewhat too early for those! In the interest of the environment suggest you dispense with the small plastic bottles of toilet items in the rooms.