ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.1/5 1,703 reviews

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Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

Book this hotel
Room 1

Relax in the modern Standard Room with views of Rotorua City, one king bed, en-suite bathroom, TV, in-room movies, air conditioning, high speed Internet access, voicemail, and soundproof windows. Up to 2 adults. No rollaway.

  • Views:

    City View

Max. number of persons
2
Area
From 22 / 236 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 / 236 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View

Relax in the modern Standard Room with one king bed, Special Access bathroom, TV, in-room movies, air conditioning, high speed Internet access, and soundproof windows. Up to 2 adults. No rollaway.

  • Views:

    City View

Max. number of persons
2
Area
From 22 / 236 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Unwind in style in the fabulous Superior Room. It offers all the great features of the Standard Room, including internet access and in-room movies, as well as spectacular views of Lake Rotorua. Up to 2 adults. No rollaway.

  • Views:

    Lake View

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Unwind in a newly refurbished Superior Room. It offers all the great features of the Standard King room, including internet access and in-room movies as well as spectacular views of Lake Rotorua. Up to 2 Adults. No Rollaway

  • Views:

    Lake View

Max. number of persons
2
Area
From 22 / 236 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Pay per view movies
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

ibis Rotorua

Lake End, Rangiuru Street, PO Box 348
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
  • 145 rooms
  • 7 rooms for people with reduced mobility
  • 32 connecting rooms
  • 145 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas
  • Plugs and converters available on desks Additional charge

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • On site
  • Outdoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking for a week

Services & equipment

  • TESLA recharging units

Vehicles

  • Bus parking

Accessibility

  • Accessible parking

I- RESTAURANT

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Cooking style
Regional
Classifications & labels
-
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

I-Bar is ideal for meeting friends, family or colleagues for pre-dinner or late night drinks. Enjoy the courtyard on a summer's day!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,703 reviews

Customer review rating 4.5/5

Chris M. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review with us. We are delighted to hear you had such a comfortable time during your stay here with us in Rotorua, especially your accommodation, our wonderful central location, and the breakfast buffet options available. Your feedback is important to us as it helps us continue to improve our guest experience. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back here again soon. Kind Regards, ibis Rotorua Team.

Customer review rating 3.5/5

Dave D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you enjoyed your time here with us in Rotorua, especially enjoying your room, our friendly staff our wonderful central location. We are also, however, sorry to learn of the troubles you had at breakfast time and sincerely apologise for the inconvenience this may have caused you. Your feedback is important to us and we appreciate you bringing these concerns to our attention so that we can continue to improve our guest experience. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back here again in the future. Kind Regards, ibis Rotorua Team.

Customer review rating 4.0/5

Elizabeth E. K. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are sorry to learn of the troubles you had with your reservation, however, we are pleased that our team were able to assist you on this occasion and could upgrade you to a larger room with a view. Your feedback is important to us as it helps us continue to improve our guest experience, and we are grateful to you for bringing your concerns to our attention. Thank you again for choosing to stay at our hotel. We hope to have the opportunity of welcoming you back again in the future. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Anthony R. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here with us in Rotorua, especially the warm service of our friendly team. Your feedback is important to us and we look forward to having the opportunity to welcome you back again in the near future. Thank you for choosing to stay with us. Kind Regards, ibis Rotorua Team.

Customer review rating 2.0/5

Josh B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you appreciated our modern refurbished rooms. We are also, however, very sorry to learn that you experienced an uncomfortable night's sleep during your time here and that this did not quite meet your expectations. Your feedback is important to us and we greatly appreciate you bringing your concerns to our attention, and will passed onto the releveant staff for review. Thank you for choosing to stay at our hotel. We hope to have the opportunity of welcoming you back again in the future. Kind regards, Ibis Rotorua Team.

Dear Guest, Thank you for taking the time to share your review with us. We are delighted to hear you had such a comfortable time during your stay here with us in Rotorua, especially your accommodation, our wonderful central location, and the breakfast buffet options available. Your feedback is important to us as it helps us continue to improve our guest experience. Thank you for choosing to stay at our hotel. We look forward to having the opportunity of welcoming you back here again soon. Kind Regards, ibis Rotorua Team.

Customer review rating 3.5/5

Dave D. Couples - Confirmed reviews ALL

We had a great stay; the room and facilities were immaculately clean and tidy. Staff were friendly, helpful and excellent to deal with. Would stay again. The only downside is that when we went down on Sunday morning, breakfast had concluded early and was not available.

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you enjoyed your time here with us in Rotorua, especially enjoying your room, our friendly staff our wonderful central location. We are also, however, sorry to learn of the troubles you had at breakfast time and sincerely apologise for the inconvenience this may have caused you. Your feedback is important to us and we appreciate you bringing these concerns to our attention so that we can continue to improve our guest experience. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back here again in the future. Kind Regards, ibis Rotorua Team.

Customer review rating 4.0/5

Elizabeth E. K. Couples - Confirmed reviews ALL

I had booked on-line for one night’s accommodation a month ago but had accidentally selected the wrong date so when we arrived and discovered this, the booking needed to be changed. I was disappointed that the change cost us an additional $70 however the manager kindly gave us an upgrade to a larger room with a view which lessened the impact of the extra charge. We appreciated her gesture and would stay there again as the Ibis is very well located & much less expensive than the neighboring Novotel.

Dear Guest, Thank you for taking the time to share your review. We are sorry to learn of the troubles you had with your reservation, however, we are pleased that our team were able to assist you on this occasion and could upgrade you to a larger room with a view. Your feedback is important to us as it helps us continue to improve our guest experience, and we are grateful to you for bringing your concerns to our attention. Thank you again for choosing to stay at our hotel. We hope to have the opportunity of welcoming you back again in the future. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Anthony R. Couples - Confirmed reviews ALL

The staff were fantastic. From check in to check out they made us feel so welcome.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a great time here with us in Rotorua, especially the warm service of our friendly team. Your feedback is important to us and we look forward to having the opportunity to welcome you back again in the near future. Thank you for choosing to stay with us. Kind Regards, ibis Rotorua Team.

Customer review rating 2.0/5

Josh B. Business - Confirmed reviews ALL

The rooms are modern and refreshed but lend to a terrible sleep. The climate control does not cool effectively nor provide fresh air and rattles at night if left on. The provided pillows sit too high and I often woke with a sore neck. I spent the whole week chasing the temperature dial around trying to find a comfortable level but to no avail. The alternative pillows provided were also too plump.

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you appreciated our modern refurbished rooms. We are also, however, very sorry to learn that you experienced an uncomfortable night's sleep during your time here and that this did not quite meet your expectations. Your feedback is important to us and we greatly appreciate you bringing your concerns to our attention, and will passed onto the releveant staff for review. Thank you for choosing to stay at our hotel. We hope to have the opportunity of welcoming you back again in the future. Kind regards, Ibis Rotorua Team.

Customer review rating 3.5/5

Leane S. Solo - Confirmed reviews ALL

Easy walk to hospital Disappointed at check in , 2pm advertised, had to wait until 3pm

Dear Guest, Thank you for sharing your review. We are pleased you enjoyed the benefits of our great central location, however, we are also sorry to learn that there were certain aspects during your time here that did not meet your expectations. We sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us continue to improve our guest experience. We will share your comments with our team for review. Thank you for choosing to stay at our hotel. We hope to have the opportunity to welcome you back here again in the future. Kind Regards, ibis Rotorua Team.

Customer review rating 4.5/5

Carey P. Families - Confirmed reviews ALL

A pleasant stay with helpful assistance from the team.

Dear Guest Thank you for taking the time to share your review. We are delighted to hear you had such a pleasant time during your stay here with us in Rotorua, especially enjoying the benefits of our wonderful location, your comfortable accommodation and the helpful assistance from our friendly team. Your feedback is important to us as it helps us continue to improve our guest experience. We appreciate you bringing your concerns regarding the linen to our attention and we will share your comments with our team for review. Thank you for choosing to stay at our hotel. We look forward to welcoming you and your family back again soon for another pleasant stay. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Shan L. Families - Confirmed reviews ALL

Apart from washing machine didn’t work properly, else all good! Thanks! See you next time

Dear Guest Thank you for taking the time to share your review. We are delighted to hear you had such a great experience during your time here with us. We are also sorry to learn you had some troubles with the washing machine, however, we're glad that this did not detract from your overall stay. Thank you for choosing to stay at our hotel. We look forward to welcoming you and your family back again soon. Kind Regards, ibis Rotorua Team.

Customer review rating 4.5/5

David E. L. Couples - Confirmed reviews ALL

Very helpful and friendly staff

Dear Guest, Thank you for taking the time to share your review. We are so pleased to hear you had such a great time during your stay here with us, especially enjoying your comfortable accommodation, our wonderful location and the warm and helpful hospitality of our friendly team. Your feedback is important to us as it helps us continue to improve our guest experience. Thank you for choosing to stay with us. We look forward to having the opportunity of welcoming you back in the near future. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Modher B. Couples - Confirmed reviews ALL

Very comfortable rooms And good value for money

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you had such a great experience during your time here with us in Rotorua, especially the comfort of one of our newly refurbished rooms and the wonderful central location. Your feedback is important to us and we look forward to welcoming you back soon. Kind regards, ibis Rotorua Team.

Customer review rating 3.5/5

Sang H. H. Families - Confirmed reviews ALL

Check-in near midnight was available with ease and stay was comfortable. However, more parking space would have been nicer.

Dear Guest, Thank you for taking the time to share your wonderful review. We are so pleased to hear you enjoyed a nice comfortable stay here with us in Rotorua with an easy check-in process upon your late arrival. Your feedback is important to us, and we appreciate you bringing your concerns to our attention. Thank you again for your kind feedback and for choosing to stay with us. We look forward to welcoming you and your family back soon. Kind regards, ibis Rotorua Team.

Customer review rating 3.5/5

Pascale O. Business - Confirmed reviews ALL

Great location, nice access to gym and hot pool/pool.

Dear Guest Thank you for sharing your review. We are pleased to hear you enjoyed the on site facilities of our hotel and our wonderful central location. We are also sorry to learn of the troubles you had with the temperature of your room, however, we are glad this did not detract from your overall stay. Your feedback is important to us as it helps us continue to improve our guest experience, and we shall pass this onto our relevant staff for review. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the near future. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Justine P. Business - Confirmed reviews ALL

friendly staff, clean rooms, close location to everything

Dear Guest Thank you for sharing your review. We are delighted to hear you had such a great experience during your time here with us in Rotorua, especially your accommodation, our wonderful central location and the friendly service from our staff. Your feedback is important to us and we look forward to welcoming you back to our hotel soon. Thank you for choosing to stay with us. Kind Regards, ibis Rotorua Team.

Customer review rating 4.0/5

Quintin M. Business - Confirmed reviews ALL

Ok

Dear Guest Thank you for your review. We are pleased to hear you enjoyed your stay with us here in Rotorua. We are also sorry to hear that the breakfast cereal toppings were not quite what you'd hoped, however, we are glad that this did not detract from your overall stay. Thank you for choosing to stay at our hotel. We hope to have the opportunity of welcoming you back to our hotel again in the future. Kind Regards, ibis Rotorua Team.

Customer review rating 4.5/5

Damien O. Business - Confirmed reviews ALL

Always an overall fantastic experience and the new breakfast addition is an excellent touch

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you had such a great time with us here in Rotorua, especially our breakfast options and the warm and helpful service of our friendly staff . We value your feedback, and we look forward to welcoming you back on your next visit. Kind Regards, ibis Rotorua Team.

Customer review rating 4.5/5

Jefrey H. Couples - Confirmed reviews ALL

Staffs are very helpful and informative Free parking makes a huge difference for long hotel stays

Dear Guest Thank you for taking the time to share your review with us. We are delighted to hear you had such a wonderful time at our hotel during your visit to Rotorua, especially enjoying the benefits of our wonderful central location and the warm and helpful service from out friendly team. Your feedback is important to us and we look forward to having the opportunity to welcome you back again in the future. Thank you for choosing to stay with us. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Steve W. Couples - Confirmed reviews ALL

Very comfortable bed. Warm & comfortable

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a wonderful time here during your stay with us in Rotorua, especially enjoying our wonderful location and friendly staff. Your feedback is important to us and we look forward to welcoming you back again in the near future. Kind Regards, ibis Rotorua Team.

Customer review rating 4.0/5

Barns J. Business - Confirmed reviews ALL

It was very comfortable, the customer service is amazing! The room was abit small for any walking around, but other than that it was great!

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear you had such a great time with us here in Rotorua. We apologise for any inconvenience caused by your room size, however, we are glad that this did not detract from your overall stay at our hotel. We value your feedback, and hope to have the opportunity of welcoming you back in the near future. Kind Regards, ibis Rotorua Team.

Customer review rating 5.0/5

Muhammad S. Y. Families - Confirmed reviews ALL

It was very comfortable stay, we enjoyed it and it was momorable stay for us

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear you had such a wonderful time here during your stay with us in Rotorua, especially your comfortable accommodation. Your feedback is important to us and we look forward to welcoming you back again in the near future. Kind Regards, ibis Rotorua Team.

Customer review rating 2.0/5

David C. Families - Confirmed reviews ALL

When we checked in the lady checking us in was very helpful and nice, however, subsequently engagement with another lady who seems to be the more senior of the two, was a dreadful experience. She gave the impression she prefers to be somewhere else. When we asked for the type of toiletries available in the room, her response was appalling poor ..... just her whole delivery. Subsequently when we couldn't get down to the basement by the lift (as the button to the basement was not user friendly as one needs to push very hard on it), she came and assisted very unwillingly, and she needed three attempts before she could activate it.

Dear Guest, Thank you for taking the time you share your review. We are sorry to learn that your experience during your time here with us did not meet your expectations, and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us as it helps us continue to improve our guest experience, and your comments will be passed onto the relevant staff for review. Thank you for choosing to stay at our hotel. We hope to have the opportunity of welcoming you and your family back in the future. Kind Regards, ibis Rotorua Team.

Other web-users rate our hotel

  • 1,200 reviews 9.5/10 Location
  • 1,789 reviews 6/10 Room
  • 1,231 reviews 7.9/10 Service
  • 33 reviews 5.4/10 WiFi
  • 699 reviews 5.8/10 Cleanliness
  • 421 reviews 5.9/10 Breakfast
  • 184 reviews 4.3/10 Food
  • 70 reviews 8.2/10 Pool

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