ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,687 reviews

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Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street, PO Box 348
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,687 reviews

Customer review rating 5.0/5

Werner B. Couples - Confirmed reviews ALL

friendly and welcoming and helpful staff

Dear Guest, Thank you for your wonderful feedback following your recent stay with us at Ibis Rotorua Lakeside. We are delighted to hear you enjoyed our location, value for money, and the friendly service provided by our team during your visit for the Rotorua Marathon. We hope to welcome you back again soon. Warm regards, Ibis Rotorua Team

Customer review rating 3.5/5

Adrien N. Friends - Confirmed reviews ALL

The room are a bit old and not very functional Bathroom should be refurbished, very old

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at Ibis Rotorua Lakeside. We appreciate your comments regarding the rooms and facilities, and we are pleased to advise that refurbishment plans are currently underway as we continue to improve the guest experience. Thank you also for your kind comments regarding our team. We hope to welcome you back again in the future. Warm regards, Ibis Rotorua Team

Customer review rating 3.0/5

Lisa M. Solo - Confirmed reviews ALL

Great location, right in town. Had booked this because it said parking available which I had requested, I was staying for an event in town so this was high priority for me so I didn’t have to stress finding parking. Unfortunately when I arrived the 20ish car parks were completely full. Did few laps on road but all full. Eventually had to park in tour bus park to be able to go inside and check in and ask. At check in they commented that if requested a park, when I informed them it was full they told me the road parking was free. Drove for another 20mins after that waiting to find a park that was anywhere near the accomodation. Was pretty disappointed with this as it was not what was advertised and a key reason I’d booked here.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at Ibis Rotorua Lakeside. We are pleased to hear you enjoyed our central location. We sincerely apologise for the frustration experienced with parking availability during your stay. As Rotorua Marathon weekend is an exceptionally busy period for both the city and accommodation providers, parking was under significant demand, however we understand how stressful this experience was for you. We appreciate you sharing your feedback with us as we continue to improve the guest experience. Warm regards, Ibis Rotorua Team

Customer review rating 3.5/5

Andrew L. Business - Confirmed reviews ALL

The hotel was everything I come to expect from the IBIS brand. it was a very comfortable stay.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at Ibis Rotorua Lakeside. We are pleased to hear you had a comfortable stay and that your experience met your expectations of the Ibis brand. Thank you also for your loyalty as an ALL member. We hope to welcome you back again soon. Warm regards, Ibis Rotorua Team

Customer review rating 4.0/5

Nic W. Families - Confirmed reviews ALL

Supporting Rotorua marathon

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us at Ibis Rotorua Lakeside. We are pleased to hear you enjoyed our location and your experience during the Rotorua Marathon weekend. Thank you also for your loyalty as an ALL Gold member. We hope to welcome you back again soon. Warm regards, Ibis Rotorua Team

Other web-users rate our hotel

  • 1,271 reviews 9.5/10 Location
  • 1,891 reviews 5.6/10 Room
  • 1,280 reviews 7.8/10 Service
  • 34 reviews 6/10 WiFi
  • 732 reviews 5.5/10 Cleanliness
  • 435 reviews 5.6/10 Breakfast
  • 183 reviews 3.7/10 Food
  • 73 reviews 8.3/10 Pool

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