ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,569 reviews

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Description

Hotel extras

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street, PO Box 348
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,569 reviews

TripAdvisor Rating  3.7/5  1,455 reviews

Customer review rating 5.0/5

Amanda R. Families - Confirmed reviews ALL

We had a great stay at Ibis Rotorua. The breakfast buffet in the morning was excellent and such a nice way to start the day, and the free laundry was a huge bonus while traveling. The hotel was comfortable, well located, and exactly what we needed.

Thank you for your kind words! We’re glad you enjoyed your stay and appreciated the clean, comfortable room. We’ll be sure to pass on your compliments to our breakfast colleague. We hope to welcome you back soon! Ibis Rotorua Team

Customer review rating 4.5/5

Rodrigue B. N. Families - Confirmed reviews ALL

Beautiful and very clean rooms. Special thanks to the colleague serving breakfast; he manages the whole service by himself and does it wonderfully.

Dear Guest, Thank you for your lovely feedback! We’re thrilled to hear you enjoyed your stay and found your room comfortable and clean. We’ll also pass on your kind words to our breakfast colleague—they’ll be delighted to know their efforts made a difference. We look forward to welcoming you and your family back to Rotorua soon! Warm regards, Ibis Rotorua Team

Customer review rating 3.5/5

Belbin J. Business - Confirmed reviews ALL

TV 1 was not working. No wifi password was given clearly to access casting

Dear Guest, Thank you for sharing your feedback. We’re glad to hear you found your stay comfortable and appreciated the towels, bedding, and location. We do apologise for the issues you experienced with the TV, WiFi access, and the shared handwash/shampoo—your comments will be shared with our team to help us improve. We hope to welcome you back to Ibis Rotorua and provide an even better experience next time. Warm regards, Ibis Rotorua Team

Customer review rating 5.0/5

Joy P. Friends - Confirmed reviews ALL

From start to finish it was great. Our reception was friendly and very efficient. The room was lovely and clean, and the bedding was so comfortable.

Dear Guest, Thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay, from the friendly and efficient reception to your clean, comfortable room and the amazing view. We’ll also pass on your kind words to our front desk team and housekeeping—they’ll be delighted to know their efforts were appreciated. We look forward to welcoming you back to Ibis Rotorua for another great stay! Warm regards, Ibis Rotorua Team

Customer review rating 2.5/5

Josephine C. Business - Confirmed reviews ALL

Hotel was at a great location. Close to Eat street, Spa and the lake. However, the hotel is quite dated and needs a good deep clean.

Dear Guest Thank you for sharing your feedback. We’re glad you enjoyed our central location near Eat Street, the lake, and local amenities. We sincerely apologise that aspects of your room and bathroom cleanliness did not meet your expectations. We’re excited to share that Ibis Rotorua will be undergoing a refurbishment starting February 2026, which will address many of these issues, including deep cleaning and room upgrades. Your feedback is invaluable in helping us improve for future guests. We hope to welcome you back to experience our refreshed hotel soon. Warm regards, Ibis Rotorua Team

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Other web-users rate our hotel

  • 1,298 reviews 9.5/10 Location
  • 1,924 reviews 5.6/10 Room
  • 1,256 reviews 7.7/10 Service
  • 30 reviews 4.8/10 WiFi
  • 750 reviews 5.1/10 Cleanliness
  • 431 reviews 5.5/10 Breakfast
  • 185 reviews 3.8/10 Food
  • 62 reviews 8.9/10 Wellness Area

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