ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 789 reviews

ibis Rotorua - Image 1
ibis Rotorua - Image 2
ibis Rotorua - Image 3
ibis Rotorua - Image 4


ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

ibis Rotorua

Lake End, Rangiuru Street
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar


Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a burger and pizza menu for lunch an dinner, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  789 reviews

TripAdvisor Rating  3.5/5  1,407 reviews

Disappointing rooms & customer services

Customer review rating 0.5/5

Dawn K. Couples - Confirmed reviews ALL

We had to move from our first room after power went off (fixed that) & then tv stopped working. Second room had noisy air conditioning unit so went to third room. That might we went to the Novotel next door for a swim. No towels available so asked for some. Were told they would organise some. After 15 minutes wait, asked again. Still no towels after 25 mins. My husband complained & gave up. I only got a swim as someone left & bought their towel out they didn't use. Towels arrived after 35 minutes. Reception at Novotel asked for room number. Also complained at Ibis reception & noted room number. On check out the following morning nothing was said about all the problems. We had to ask to talk to a duty manager. Terrible customer services & poor communication from internal staff members. This was supposed to be our luxury 1 night in Rotorua instead it was stressful & not relaxing at all!

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL


Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

sorry to say this was not the best stay i have had staff fantastic. only one lift operating. breakfast had to keep asking for food, cutlery, napkins, toast as nothing was available both breakfast we had yoghurt not displayed safely no ice around it as with milk handicap carpark not available taken by none handicap stay

Not as we remember- but OK

Customer review rating 3.0/5

Loulou 🍋. Couples - Confirmed reviews ALL

Location is good but they are still recovering from covid times. Price is high for the accom we feel. Some of the Staff could learn to smile a little more. But when asked for a room change due to young people accommodated nearby & noisy there was no problem in doing so as hotel was not totally full up. Thankful for that. Would possibly return but would be nice to have availability of pay as you go coffee in the breakfast area as there is no actual cage/ restaurant in ibis side now. Small selection of drinks available.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good stay. Beds too high off the ground. Airconditioner probably gave us colds!0

In partnership with TripAdvisor

Other web-users rate our hotel

  • 446 reviews 9.1/10 Location
  • 813 reviews 6.1/10 Room
  • 523 reviews 7.3/10 Service
  • 12 reviews 5.8/10 WiFi
  • 418 reviews 6.1/10 Comfort
  • 300 reviews 5.7/10 Cleanliness
  • 149 reviews 6.5/10 Value
  • 126 reviews 2.9/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Rotorua