Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.4/5 1,740 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,740 reviews

TripAdvisor Rating  4.1/5  339 reviews

Certificate of excellence 2024

Upscale hotel, stinky (sulphur) location

TripAdvisor rating 4.0/5

apf_travels TripAdvisor review

Dear apf_travels, Thank you for taking the time to share your detailed review :) We're glad you enjoyed our location, stunning lake views, and stylish room design. We appreciate your feedback regarding storage space and room layout, as well as the challenges with the natural sulphur scent in Rotorua—it’s certainly a unique part of the area’s geothermal charm. We hope to welcome you back again for another memorable stay. Safe travels! Warm Regards, Kaushi Fernando

Toilets and showers lack privacy.

TripAdvisor rating 4.0/5

BillyJeff TripAdvisor review

Dear Billy Jeff, Thank you for your feedback :) We're delighted to hear that you enjoyed our staff, facilities, and convenient location. We understand that the room design may not suit everyone’s preferences, and we appreciate your honest input. Your comments help us improve the experience for all our guests. We hope to welcome you back in the future for another great stay! Warm Regards, Kaushi Fernando

Great location

Customer review rating 3.5/5

L. M. Couples - Confirmed reviews ALL

Dear L., Thank you for sharing your feedback. I’m glad to hear that you found the location convenient and the room satisfactory. However, I regret that your check-in experience and the room temperature did not meet expectations. We strive to provide a warm and welcoming service at all times, and I will be addressing your comments with our front desk team to ensure we maintain our usual high standards. Regarding the heat from the afternoon sun, I understand how this could be uncomfortable. I appreciate your feedback on the window insulation and will share this with our management team for review. If there\'s anything we can do to make it right, please don’t hesitate to reach out. We value your input and hope to welcome you back for an improved experience. Kind Regards, Camille Front Office

Great stay

Customer review rating 5.0/5

Brenda C. Friends - Confirmed reviews ALL

Kia Ora Brenda, Thank you so much for your kind review! We are thrilled to hear that you had a wonderful experience during your stay with us. It’s fantastic to know that you enjoyed the comfort of your room, including the beds, as well as the quality of our restaurant. Our team works hard to ensure every guest feels welcome and taken care of, so we are delighted to hear that their friendly service made a positive impact on your stay. We truly believe that excellent customer service is a key part of a great hotel experience, and it’s so rewarding to hear that we succeeded in this aspect. We’re also pleased that you found our restaurant to be great. Whether it’s a casual meal or a special occasion, we strive to offer delicious and satisfying options that enhance the overall experience. It’s wonderful to know that you enjoyed the dining experience as much as the rest of your stay. If there’s anything you feel we could improve or anything specific that stood out to you, we’d love to hear more. We are always looking for ways to enhance the guest experience and ensure every stay is as memorable as possible. Thank you again for your feedback, and we truly hope to welcome you back soon for another great stay! Sincerely, Cleo Patangan Front Office

staff were amazing,happy,helpfull and friendly.

Customer review rating 4.0/5

Mark W. Couples - Confirmed reviews ALL

Kia Ora Mark, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a positive experience during your stay at Pullman Rotorua. It’s always so rewarding to receive such kind words, and we are especially grateful for your praise of our staff. They truly are the heart and soul of the hotel, and we couldn’t agree more — Pullman Rotorua wouldn’t be what it is without the dedication, warmth, and positivity of our amazing team. We take great pride in ensuring that our guests feel welcome and well-cared-for throughout their stay, and it’s fantastic to hear that our staff’s helpful and cheerful nature made such a positive impact on your experience. Our team is committed to creating a friendly and approachable atmosphere and knowing that their efforts contributed to your enjoyment is incredibly gratifying. It’s also great to hear that you found the hotel itself to be a nice place to stay. We aim to provide a comfortable, relaxing environment, and we’re so glad that you enjoyed your time here. Once again, thank you for taking the time to share your experience with us. Your kind words are very much appreciated, and we will be sure to pass them along to the entire team. We look forward to welcoming you back to Pullman Rotorua in the future and hope to make your next stay even more memorable. Sincerely, Cleo Patangan Front Office

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Other web-users rate our hotel

  • 850 reviews 8.4/10 Location
  • 1,363 reviews 7.7/10 Room
  • 1,268 reviews 8.6/10 Service
  • 16 reviews 7.7/10 WiFi
  • 415 reviews 7.6/10 Cleanliness
  • 355 reviews 7/10 Breakfast
  • 296 reviews 8.5/10 Vibe
  • 293 reviews 4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.