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Pullman Rotorua Hotel 5 stars

Customer review rating 4.3/5 595 reviews

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Pullman Rotorua
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Hotel extras

  • Modern rooms & suites with lake or city views

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill

  • Spacious gym with state-of-the-art equipment

  • 5 dynamic meeting spaces

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Rotorua

1135 Arawa St
3010
rotorua
new zealand

Tel: +6473439750

Fax: (+64)73439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

  • Max. number of persons: 4
  • Area: From 33 m² / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, City View.

  • Max. number of persons: 4
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe City View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Lake View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, Lounge access, 1 King Size Bed, LAKE View

  • Max. number of persons: 2
  • Area: From 50 m² / 538 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Executive City View Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft

Deluxe Executive Lake View Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
Rooms

Our restaurants and bars

Barrel & Co. Bar and Grill

Type of cuisine: Bistro

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Barrel & Co. Bar and Grill

Non contractual photo

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

595 reviews

tripadvisor

TripAdvisor Rating 4.0/5

43 reviews

Good location

Customer review rating 4.3/5

Tasha M. Families - 14/10/2020 Confirmed reviews ALL

Great room, we always know we will be happy at Pullmans. Breakfast was great, lots of choices. I think the only thing that was disappointing was the reception couldn’t give us towels, I offered to pay a deposit as we were going swimming outside of the hotel but they said no.

Friendly staff n good stay

Customer review rating 4.3/5

Nalini K. Families - 14/10/2020 Confirmed reviews ALL

Was very welcoming and child friendly as my 9 year old daughter really enjoyed her stay, we all liked the treats and vouchers for the drinks. Staffs were friendly and helpful

Centrally located close to all amenities.

Customer review rating 4.3/5

Richard V. Families - 13/10/2020 Confirmed reviews ALL

Welcoming friendly staff, good quality accommodation and well appointed rooms although lacking some extras expected of a 5 star hotel. There was no mini-bar in the room even though the information card stated there was. Breakfast the next day was delicious, good variety and plenty of it.

Dear Mr. V., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are glad to see that overall it was an enjoyable experience especially breakfast. I apologise for your room not having a minibar and for this not being communicated to you. Due to the new "normal" with Covid we have removed all minibars from our rooms and instead there is a menu that our guests can order from. We will be following up with our teams here to ensure this is communicated in the future to all our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Carlos Navarro Front Office Manager

Staff are great

Customer review rating 4.3/5

Stephen Friends - 13/10/2020 Confirmed reviews ALL

Stayed for 2 nights in Rotorua s part of Luxury Escape.. Check in very smooth even with a trainee but Asst Mgr Gagandeep was really attentive as was trainee. Interestingly bathrobes not already in room but Housekeeping really prompt and brought up immediately. All the staff were excellent - I just wished they all wore name badges, including restaurant staff - a) I like using names when talking with people and b) I like giving credit where credit is due. For example the wait staff in the restaurant were very friendly and efficient, as were the chefs. Breakfast was more than adequate though ran low at times but that was more our timing, but again staff quick to remedy. Nota big fan of your pot coffee - should have asked for a proper one. Room: where do you put tea bags once made a cup of tea? No little bowl for that. Room warm but a little stuffy but then this is Rotorua so opening windows not a great idea even if it were possible. Bed very comfortable, but not enough light to read by when in bed. TV design very cool. Shower good, Toilet area a little weird. Not enough light in general eg no light over the tall mirror and the bathroom vanity mirror had a surround light but not the right thing for people putting on make up. At the same time, that on/off button for the mirror is very bright at night so had to stick something over that. Bottom line the staff were so attentive - they made the visit great. To be honest I expected a better thought out room for a Luxury escape booking - felt like we were in this odd corner filled space of an old building.

Nice room, great service in arrival and departure

Customer review rating 4.3/5

Leanne Couples - 13/10/2020 Confirmed reviews ALL

Waiters kept getting our orders wrong for food and drink

Dear Ms. B., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are glad that it was overall an enjoyable stay in particular the service you received from the Front Desk during arrival and departure. We are sorry to hear that your experience in our restaurant and bar was less that satisfactory due to the incorrect food and drinks being delivered to you. Please rest assured that we take all feedback seriously and will address this and ensure our team is given the appropriate training. Thank you again for sharing your experience, and we hope you will give us the opportunity to welcome you back. Kind Regards Carlos Navarro Front Office Manager

We would stay here again

Customer review rating 4.3/5

Maria Families - 12/10/2020 Confirmed reviews ALL

Spacious rooms and newly appointed 5 star hotel, lovely staff, very helpful and accommodating, nothing

Loved my stay

Customer review rating 4.3/5

Vicki Families - 12/10/2020 Confirmed reviews ALL

Excellent stay, great staff and environment

Outstanding Customer Service

Customer review rating 4.3/5

Kristin R. Families - 12/10/2020 Confirmed reviews ALL

Carlos and his team were absolutely fantastic from the moment my son and I arrived.

So close to town and eat street

Customer review rating 4.3/5

Grant Families - 12/10/2020 Confirmed reviews ALL

Parking is a bit of an issue,

Excellent for short break

Customer review rating 4.3/5

Steve Couples - 12/10/2020 Confirmed reviews ALL

Overnight stay on the way to Auckland

Excellent stay in very good location.

Customer review rating 4.3/5

Ray Couples - 12/10/2020 Confirmed reviews ALL

Room layout was a bit unusual and took a bit of getting use to and lack of window in lounge area was a negative

Good central location

Customer review rating 4.3/5

Dianne Couples - 12/10/2020 Confirmed reviews ALL

This was a joint birthday weekend away for my wife and I which was postponed from earlier in the year due to Covid. It was a relaxing stay in a quality hotel that we had been really looking forward to.

Comfortable bed, great service and location.

Customer review rating 4.3/5

Irene H. Families - 11/10/2020 Confirmed reviews ALL

All staff were very welcoming and friendly from Valet to reception and staff in area at time of our arrival.

Customer review rating 4.3/5

Sandy Families - 11/10/2020 Confirmed reviews ALL

Friendly helpful staff. Missed the little things like bottled water which were expected. Lack of parking is annoying

Nice new hotel

Customer review rating 4.3/5

Dave C. Couples - 11/10/2020 Confirmed reviews ALL

Overall very good which is largely due to receptionist sorting parking issue. We had asked for Valet parking during booking but had to drive around and around hotel entrance which was full of vehicles. Ended up telephoning the hotel to ask where we should park ,only to be told the front of the hotel. Ended up dropping my wife off on my fourth drive by and as soon as she asked about the parking suddenly a staff member arranged for the cars to be moved. Not a great experience at the end of a days travel. After that ,great experience. Great hotel, and nothing was a problem. Just get the parking issue sorted. Struck me as one person not doing their job and this did not reflect well on a 5 star hotel.

Staff

Customer review rating 4.3/5

Dave S. Friends - 11/10/2020 Confirmed reviews ALL

Reception welcome.

Dear Mr. S., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to see it was an enjoyable experience in particular the service you received from Reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Carlos Navarro Front Office Manager

Almost perfect

Customer review rating 4.3/5

Anonymous Business - 11/10/2020 Confirmed reviews ALL

Great stay with the exception of the bathroom light which I never found until the morning... that means the room was lit up like a xmas tree all night and I really struggled to sleep. A few other work colleagues also stayed the same night and when we spoke in the morning we all shared the same stories about spending 30 mins looking for the light switch... they too never found it amd slept with the light on. Turned out we must have all used the small vanity/shaving mirror and put it in front of the switch. If I had of managed a good nights sleep it would have been perfect... guess I will know next time haha!

Beautiful room

Customer review rating 4.3/5

Ben Couples - 11/10/2020 Confirmed reviews ALL

Room was amazing, left something in room and has been difficult to get anyone to contact me about it after 3 days.

Such a beautiful property, room well appointed and wifi was fantastic!

Customer review rating 4.3/5

Kylie Business - 11/10/2020 Confirmed reviews ALL

Overnight stay for work - food was amazing, room was stunning, Nespresso in room a welcome addition. Room was silent, wifi was great which enabled me to work and join online meetings with ease.

Excellent service and fantastic rooms

Customer review rating 4.3/5

Kim A. M. K. Families - 10/10/2020 Confirmed reviews ALL

We have been to many hotels in the past and the Rotorua Pullman Hotel was one of the best ones we have experienced.

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