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Pullman Rotorua Hotel 5 stars

Customer review rating 4.4/5 1,437 reviews

ALLSAFE approved hotel

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Room 1

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Pullman Rotorua
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+ 20 Services

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Tel: +6473439750

Fax: (+64)73439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, City View.

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe City View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Lake View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, 1 King Size Bed, LAKE View

  • Max. number of persons: 2
  • Area: From 50 / 538 sq ft
  • Views: Lake View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Executive City View Room, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Deluxe Executive Lake View Room, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
Rooms

Our restaurants and bars

Barrel & Co. Bar and Grill

Type of cuisine: Bistro

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

Barrel & Co. Bar and Grill

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,437 reviews

tripadvisor

TripAdvisor Rating 4.0/5

82 reviews

Well located

Customer review rating 4.5/5

Neha P. Families - 09/06/2021 Confirmed reviews ALL

Very handy and comfortable stay, staff members were very friendly

Good Location, friendly staff

Customer review rating 4.0/5

Ann S. Couples - 08/06/2021 Confirmed reviews ALL

We enjoyed out stay and found the staff very friendly. Having no parking was a bit of a pain, as we waited 30 minutes one day for the Valet parking. Apparently we got lost in the system! We found the Breakfast cold.

Dear Ms. S., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the breakfast and valet parking service, we apologize for any unpleasantness caused and we will look into these further to ensure the best service provided in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Israel Suarez Guido General Manager

Comfortable

Customer review rating 4.5/5

Kerry Business - 08/06/2021 Confirmed reviews ALL

Comfortable stay, wish we had more time there.

Dear Kerry C., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are glad our team here is able to provide you with the high levels of service we strive for. Regarding the hand sanitizer, we have always placed the hand sanitizers at the reception and the lobby. Your thoughts are valuable to us and you are welcome to talk to us with any concerns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Israel Suarez Guido General Manager

5 star to be reviewed!

Customer review rating 3.0/5

Varshan Families - 08/06/2021 Confirmed reviews ALL

Very disappointing on arrival, no parking, ask for assistance with luggage which was load in trolley dropped down, damaged suitcase and then left luggage in trolley at reception. Had to push trolley with luggage myself to the room. Asked for valet service but never bothered to ask for car keys. Had to go look for parking road side. Room had a poor layout with no privacy. Buffet breakfast is very limited with choices. You can count the items. Poor selection. Room not cleaned the next day 16:00, had to leave the room for this to be done. Definitely not 5 star hotel.

Well appointed and very friendly staff

Customer review rating 4.5/5

Anonymous Families - 08/06/2021 Confirmed reviews ALL

Very welcoming staff at the front desk, relatively easy check in process and good valet parking option.

Dear Ms. R., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are glad our team here is able to provide you with the high levels of service we strive for. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Israel Suarez Guido General Manager

Not what I was told I was getting.

Customer review rating 1.0/5

Karen H. Families - 08/06/2021 Confirmed reviews ALL

Very disappointing. Not what I was told I was getting. More expensive than stated on your website. Required to pay $100.00 bond. No view of the lake as promised. No mobility parks available. The promised vouchers for the Polynesian Spa not forth coming. Nice room.

You send multiple emails requesting a review

Customer review rating 2.5/5

Anonymous Families - 07/06/2021 Confirmed reviews ALL

We have have a lot better stays at the Pullman Rotorua

Good Stay

Customer review rating 4.0/5

Neil B. Business - 07/06/2021 Confirmed reviews ALL

We had a good stay, however there were several issues with the bathroom.

Nice new hotel

Customer review rating 3.5/5

Sonya B. Friends - 07/06/2021 Confirmed reviews ALL

We overnighted on a trip to Auckland, the hotel is nice and new, staff friendly and overall a lovely experience

Modern Stay

Customer review rating 5.0/5

Henry Couples - 07/06/2021 Confirmed reviews ALL

Good stay, nice breakfast

Dear Mr. C., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay in particular, the high levels of service we provided. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Israel Suarez Guido General Manager

Fabulous staff, nice enviroment.

Customer review rating 5.0/5

Donna L. Couples - 07/06/2021 Confirmed reviews ALL

Relaxing weekend, attentive friendly staff, nice room, great food!

Dear Ms. L., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are glad our team here is able to provide you with the high levels of service we strive for. Regarding the dessert, thank you for the feedback. Your thoughts are valuable to us and we will look into these further. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Israel Suarez Guido General Manager

Falls short of 5 star

Customer review rating 3.0/5

Anonymous Couples - 05/06/2021 Confirmed reviews ALL

The hotel was nice and modern, however did not meet our expectation of Pullman Hotels. The room had a disabled bathroom rather than that in the photo advertising the room. The cocktails in the bar were poorly made. We were unable to order dessert as room service at 9:20pm and were asked to order from night menu (starts at 10pm). The minibar advertised in the booking confirmation didn’t exist. Feedback provided by email to the hotel has not received a response.

Well located

Customer review rating 4.0/5

Brenda.c. Couples - 05/06/2021 Confirmed reviews ALL

Great size room and very comfy bed. Breakfast had a good selection and was very nice. Think we must have been upgraded as we had a lovely lake view. On the downside there were cobwebs around the window in our room and I also noticed that under the wooden table in lounge area by reception was very dusty and hadn’t been lured for some time.

Excellent stay. Great staff.

Customer review rating 4.5/5

Alan P. Couples - 04/06/2021 Confirmed reviews ALL

Throughly enjoyed stay. Everything was great.

Dear Mr. P., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the restaurant, we apologize for any inconvenience caused and we will look into this further to ensure this will not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Israel Suarez Guido General Manager

Great location

Customer review rating 3.5/5

Josh Couples - 04/06/2021 Confirmed reviews ALL

We love the location. We had a great room overlooking the lake. We would not rate this hotel as a 5 star hotel. There were no one that received us and our luggage on arrival. The lady at the front desk that checked us in said she can get our luggage, but we didn't think it a good idea , especially because she was wearing heals and was slender built. Breakfast was great and dinner was nice. Very disappointed that the Club Lounge does not exist anymore , as this normally sets a 5 star hotel apart. It would be great if the hotel had a spa pool and heated swimming pool as well as a spa. All things most other 5 star hotels in Auckland and Taupo offers. The staff was very friendly and helpful. If we return to Rotorua we will stay here again.

Excellent location/service and gorgeous room

Customer review rating 4.5/5

Jacqui Couples - 04/06/2021 Confirmed reviews ALL

Can’t fault our stay. Staff were friendly, helpful and always smiling.

Dear Ms. T., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are glad our team here is able to provide you with the high levels of service we strive for. It was our pleasure to bring the enjoyable memory for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Israel Suarez Guido General Manager

In easy walking distance to everything in the main centre of town.

Customer review rating 4.0/5

Bob Couples - 03/06/2021 Confirmed reviews ALL

Very enjoyable, staff and food were excellent the room was also good, but the "bathroom layout" was not so good with the toilet in the bedroom behind glass partition left little privacy and disturbed other occupant if you needed the light on in the middle of the night.

lovely hotel

Customer review rating 3.5/5

Bev Couples - 03/06/2021 Confirmed reviews ALL

Hotel was amazing as always, lovely room except bathroom configuration rather strange, Previously before we have had fantastic meals but cannot say this time was great. I mention to staff that the duck on dinner menu was appauling, 4 of us had it and all commented the same. We didnt not send back as who wants to wait an hour for another dish to be cooked. Also disappointing that the Platnium lounge is not operating now for Platnium members.

Nice, relaxed and clean stay

TripAdvisor rating 5.0/5

768sudarats 07/04/2021 TripAdvisor review

Friendly and warm welcome on arrival. Well accommodated. Very nice spacious and clean room on the 6th floor. The view was great you could see the lake and the town from our room, just that the balcony blocked the whole view, but good enough. Cleanliness was great.

Pullman Rotorua

TripAdvisor rating 5.0/5

Carol B 04/04/2021 TripAdvisor review

Paul and I really enjoyed our stay at the hotel. staff efficiënt and friendly making sure all needs were met room spacious and clean, comfortable bed.. Bistro dining a culinary delight. parking made easy with a manual fee of $25. on site parking

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