Pullman Rotorua Hotel 5 stars

I had a large room with very comfy bed, clever spinning flat screen TV, one very short chaise as the couch and 2 padded chairs at a small table. Large shower with rainfall head. Single basin and large vanity. Nespresso coffee maker in room and large wine glasses. No long hanging in wardrobe. Nice view although windows a little dirty. Used valet parking. Beautiful bar and restaurant. Central location and near Eat Street restaurants. Staff very friendly.

1st time when I stayed at your hotel - your staff lost my car and couldn't find it for 1 hour next morning. I was late for my meeting and decided not to stay at your place again. About year later, I decided to give you another chance. It was much better. However, my complementary fruit plate in my room wasn't fresh at all. Was disgusting. It's better not to put any not fresh fruits for your guests at all rather than put "something" . Not ideal.

Air conditioned rooms are lovely, great décor and comfortable beds, Quick check in and lobby/reception is well set out and stylish. Didn't eat or drink at bar or restaurant but looked very inviting and will try this next time as we will be back The only suggestion for your rooms is that a lock be put on the toilet door as currently there is no lock. When you have small kids they like to interrupt no matter where you are and some people prefer a lock on toilet and shower/bathroom doors for privacy and modesty reasons. I did find the 'open' location of the toilet and shower to be kind of oddly placed as soon as you walk in the room with beds behind by the window - and with only frosted glass as a means of privacy/modesty in both toilet and shower area. Shower was great pressure so that was awesome Given the COVID environment internationally, I'd recommend all hotels and restaurants install hand sanitiser wall mounted dispensers for patrons to use. Complimentary disposable slippers for use in the room would be ideal as well (some hotels provide these and you can use them for your stay and then dispose of upon leaving)

We enjoy the stay and the staff are all very polite and pleasant, but it appears that there is shortage of staff. It makes some of the services are below standard, such as the staff served in the dining area.

Overall, we enjoyed our stay. However, the front desk staff were very inexperienced. Let me know when can I come and teach the breakfast chef how to make omelette - very disappointing - the restaurant was not busy so NO EXCUSES. Can email you the photos if you want.

We loved our stay in the Pullman, the room was luxurious and the view was great. We ate at the restaurant and it was stunning. Thanks

Smooth sailing

Our stay was to destress after a rather stressful week. It was perfect we didn't want to leave

The service we received from all the staff was exemplary and kudos to management of the establishment.

Reception staff were awesome and helpful. Bar staff slow to get drinks. Dining staff over breakfast were slow to offer hot drinks and to remove used plates. Overall an okay experience.

We arrived at the Pullman Rotorua on 29th December. This was our first time staying at this hotel. We knew it was a brand new Accor hotel and being Accor members wanted to check it out for ourselves. We were blown away with the quality of this establishment. The room we had for our two night stay was a Superior Room and was so spacious it was lovely. The decor in the room and all the finishings were stunning. The highlight of our stay with the Pullman Rotorua was having the pleasure of being looked after by Anthony in the bar/restaurant. He delivers what we would describe as exceptional, first class, five star service. Anthony is highly personable and couldn't do enough for his customers. We experienced this first hand and watched as he delivered the same, time and time again to all who he encountered. Anthony is the shining light of this establishment. We also dined at Barrel and Co on the 30th December and we're delighted and impressed with the quality, taste and presentation of the food we were served. The head chef is an asset to this hotel. Thank you for making our stay in Rotorua such a pleasant and memorable one. Kind Regards Mr Russell Chappel and Mr Thairone Human

Awesome room, contemporary and luxurious. Friendly helpful staff. Talented chef, enjoyed our dinner at the restaurant. Will definitely be back

Good stay, comfortable bed. It's pity no swim pool or gym. No carpark available.

Second visit and would still recommend the hotel as the place to stay

The hotel was nice, the room clean. Bathroom design was definitely odd, but was fine for us. The beds were comfortable. I’d read reviews about them being extremely hard and uncomfortable but this was not our experience, the beds were nice. Valet parking was good and efficient. Didn’t like the fact that the TV is only set up for non iPhones, although not a big deal. Also didn’t like the in room dining menu not being available. I tried to find it on the TV but it wasn’t clearly labeled and so ended up just going out for food rather than ordering in the room which would have been our preference.