Pullman Rotorua

Pullman Rotorua

Customer review rating (ALL Rating) 4.3/5 2,244 reviews

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Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

ALLSAFE approved hotel

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,244 reviews

TripAdvisor Rating  4.0/5  134 reviews

Fantastic hotel and very well situated!

TripAdvisor rating 4.0/5

simong74 Solo travel - TripAdvisor review

My entire stay was fantastic. My only 'negative' comment was that parking was fine IF I wanted to pay the 40+ NZD for valet parking - mmmmm, no! There did not appear to be much 'knowledge' / 'advice' re other options and, following a 4+ hour journey, I could have done with some better advice. That said! - absolutely gorgeous hotel, great food, fantastic staff and location was ideal for exploring! I would come back...maybe on a bicycle next time!!

Very good stay, well located really loved it.

Customer review rating 5.0/5

Manpreet G. Couples - Confirmed reviews ALL

It was very excellent stay, good rooms, bar service, dinning area, Lounge service was excellent, would definitely recommend Pullman Rotorua for stay, beautiful views from room, customer service was excellent, the only thing they don’t have is pool & sauna spa which I missed a lot if you stay for longer time, gym facilities available, parking easy outside on street $1 an hour. Friendly staff - April is of the duty manager was given excellent customer service. Nice clean maintained hotel by staff.

Dear Manpreet Singh G., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. April is our one of the best team members we have. I will pass this feedback to her. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivek Singh Front Office Manager

Customer review rating 4.0/5

M W. Business - Confirmed reviews ALL

Yip good stay. Restaurant unhelpful when I wanted to book in. Busy but tables available by no we are full sorry. Offered room service. Who wants that when u have been flying for 12 hours

Dear Michael w., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also let our Restaurant Manager know about your experience in the restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivek Singh Front Office Manager

Well located, great service

Customer review rating 5.0/5

Kathryn A. Families - Confirmed reviews ALL

We enjoyed the stay, excellent service. Appreciated being able to have guests in the bar and have it put on our tab

Dear Kathryn A., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivek Singh Front Office Manager

Nice stay.

Customer review rating 4.0/5

Danny T. Couples - Confirmed reviews ALL

Love the room and the service. Having to pay to park your car is a rip off when you're paying a hefty price to stay. That really annoyed me and could effect if I stay again or not.

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Other web-users rate our hotel

  • 850 reviews 7.1/10 Location
  • 1,582 reviews 7.2/10 Room
  • 1,602 reviews 7.9/10 Service
  • 40 reviews 2.2/10 WiFi
  • 455 reviews 7.2/10 Cleanliness
  • 393 reviews 9/10 Vibe
  • 383 reviews 4.1/10 Value
  • 326 reviews 6.8/10 Breakfast

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