As expected, I was greeted warmly and cared for by staff throughout my stay.

Wonderful greeting at reception and very helpful Taf in particular,beautiful room and very spacious,clean and modern.Not totally happy with the bathroom setup,we have been married for 41 years but still prefer a little privacy for a toilet. However everything else about the Hotel was fantastic. Valet parking was fine,the restaurant was great ,all the staff we spoke to were pleasant and helpful. Will be back as soon as we can..

best Deal we had for a long time ..

The gold card allowed us to enjoy additional benefits from the hotel, this made for an even more enjoyable stay. We were blown away by the polite and helpful staff and the room was clean and beautiful as awlays. The delicious little platter on arrival made for a very welcoming arrival. Thanks team, Pullman! We look forward to our next business trip! Melissa

the rooms are great, massage in house was amazing, staff went above and beyond. great location.

Have travelled around the world, stayed in various hotels and have never experienced this level of customer service/ professionalism & authenticity from our numerous staff interactions. Authenticity from people who appear to genuinely love human interaction & conversation - which we appreciated. Luxurious but understated decor from entry to suite, Pullman Hotel Rotorua personnel, have created an atmosphere of energy, an allure that amplifies the beauty of the hotel. Special Big Thank You to Concierge April & Restaurant Manager Vivek - very knowledgeable & unflappable. April & Vivek added the wow-factor to our stay.

As I said a nice stay, But was a bit taken back by a $400.00 bound paid up front?? Usually $100.00..as I was we spent the $400.00 plus an extra $33.00 (approx) Also the rooms had no mini bars,biscuit's,chips the usual stuff found in a hotel rooms.. other then this staff great, food good.. I see Accor are charging for upgrades, were as members usually got an upgrade (if rooms available of course)

Best hotel experience ever from check in to check out we couldn’t fault our experience. We were upgraded to platinum package and loved every minute of it.

The front desk was friendly and helpful. We still think arrangement in room for showering etc is not good. We would prefer more privacy perhaps a curtain across from toilet to shower.

A very pleasant weekend stay at the Pullman. Great facility and excellent service from pleasant staff

We had a very enjoyable stay, the room, service and good was good.

Staff were friendly, we were greeted with a little fruit plate, room 903 is the best room we have ever stayed in. The only thing that I found very difficult is when we I looking at prices, I called a few times, no one verr answered and my e-mail was answered more than 24 hrs after I e-mail the hotel directly, hence I booked with booking.com

We needed to make a accommodation change. The Accor Pullman experience was excellent from reservation to departure. The hotel is clean and well appointed. The beds are excellent quality. The hosts (staff) are on-to-it all the time. Not one dropped opportunity to deliver excellent service throughout. We will be back soon

Hit perfect weather, great view from a very comfortable room, friendly and helpful staff and good food.

Friendly helpful staff and spacious room. As there was only a small round table in the room the staff looked for another room option for me and then delivered a table into the room so I could work.