Pullman Rotorua Hotel 5 stars

Customer review rating 4.4/5 1,142 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Pullman Rotorua
See on a map
+ 20 Services

Hotel extras

  • Modern rooms & suites with lake or city views

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill

  • Spacious gym with state-of-the-art equipment

  • 5 dynamic meeting spaces

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Tel: +6473439750

Fax: (+64)73439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, City View.

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe City View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Lake View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, 1 King Size Bed, LAKE View

  • Max. number of persons: 2
  • Area: From 50 / 538 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Executive City View Room, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Deluxe Executive Lake View Room, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
Rooms

Our restaurants and bars

Barrel & Co. Bar and Grill

Type of cuisine: Bistro

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Barrel & Co. Bar and Grill

Non contractual photo

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,142 reviews

tripadvisor

TripAdvisor Rating 4.0/5

74 reviews

Short Overnight Stay

Customer review rating 4.0/5

Carol D. Couples - 10/04/2021 Confirmed reviews ALL

The Pullman Hotel has up to date modern well appointed facilities that are of the standard you would expect from a hotel of this class .Our room had a lovely view of the lake with a very comfortable bed & comfortable furnishings. Well done for accommodation. The staff in general we found to be very pleasant. At check in we opted for valet parking as we understood the hotel provided secure storage, there is street parking nearby where we could self park. Imagine our surprise to see our vehicle street parked on the road behind the hotel. ( We have a Photo of our vehicle on this street) We were charged $25.00 per night for an employee to move it from the hotel front door. We did get this money refunded after raising this issue and discussion with a check in person who agreed this was not acceptable, we were never told that street parking would be used by Pullman staff. Another issue happened when we went down for breakfast the next morning, as an Accor Plus member I handed my card over for discount payment but was completely embarrassed when the check in person said they did not accept this card and would need to pay full price. There was no sign or advice either at the main check in or restaurant that Accor card discounts were not applicable at this time for some reason, If we had been told this we would have paid the full amount and enjoyed breakfast with you. Instead we left feeling embarrassed in front of your other customers and went around to the Novotel Hotel who accepted the card and were welcomed as Plus members. These are not complaints but we did feel letdown in part by these two services you offer Best Regards Carlo D.

Dear Ms. D., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great location, very clean, friendly service

Customer review rating 4.0/5

Dan Families - 09/04/2021 Confirmed reviews ALL

No extra pillows, no dressing gowns, too few towels. Also, we really, really didn’t like the room layout with the toilet and basin in the same room as our bed; not good for privacy. Room service was slow and my steak was cold. Fantastic staff, lovely breakfast, excellent valet parking, loved the location.

Dear Mr. W., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are sorry to hear that our unique bathroom design was not to your liking, but are glad that overall you had an enjoyable stay and the hotel was to your expectations. Thank you again for sharing your experience, and we hope you will give us the opportunity to welcome you back in the future. Kind Regards Gagandeep Kaur Assistant Manager

Well located and fairly plush

Customer review rating 5.0/5

Laurie P. Business - 09/04/2021 Confirmed reviews ALL

Good service clean and modern rooms

Dear Mr. P., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Best service anyone could ask for

Customer review rating 4.5/5

Jasveen K. Couples - 09/04/2021 Confirmed reviews ALL

I thoroughly enjoyed my stay at the pullman rotorua. The lady who checked us in was the most kindest and she made us feel so comfortable and welcomed. She tried her best to help us with whatever we needed whilst our stay. Everyone is very hardworking and quick. The fastest service I have received in any accor hotel so far with the most wonderful staff especially the lady who checked us in (not sure of her name but she definitely was the best)

Dear Ms. K., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep K. Assistant Manager

No car park

Customer review rating 2.0/5

Anonymous Couples - 08/04/2021 Confirmed reviews ALL

Everything all good but car park is very inconvenient.

Dear Ms. L., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the car park, we apologize for any inconvenience caused . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great room, very tidy.

Customer review rating 4.5/5

Andrew M. Couples - 08/04/2021 Confirmed reviews ALL

Could fault anything, keep up the good work

Dear Mr. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Excellent Hotel very nice food in restaurant

Customer review rating 4.5/5

Leigh W. Couples - 08/04/2021 Confirmed reviews ALL

We loved to hotel and Restaurant food. We were dissapointed as we booked and upgraded to a lake view room or finally. We got rung by a staff member at the hotel saying they would like to upgrade us to a deluxe room. We agreed only to check in and find we lost our lake view and we had a disabled bathroom. We were not happy and complained to reception but they said they couldn't do anything as they were fully book. My wife and I couldnt do anything so had to say in that room. Dissapointed as we have been Accor members for a long time and have spent a lot of money on our travels with Accor. We are considering cancelling our membership.

Dear Mr. W., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the room upgrade , we apologize for any inconvenience caused and we will look into this further to ensure this will not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Love this Hotel and its staff

Customer review rating 5.0/5

Meg D. Families - 08/04/2021 Confirmed reviews ALL

Beautiful comfortable Hotel to enjoy with family. The rooms are elegantly furnished in a contemporary style. Staff are warm and friendly and the food is excellent. Club room a bonus

Dear Ms.D. Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Excellent location and incredible service

Customer review rating 4.5/5

Jimmy K. Families - 07/04/2021 Confirmed reviews ALL

If you are visiting Rotorua, this hotel is definitely one of the best hotels to stay. It has a great location right in the middle of the city centre. The room is modern and clean, the staffs are friendly and the foods at the restaurant are great. Special mention to Anthony for making our dining experience a memorable one.

Dear Mr. K., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great location

Customer review rating 5.0/5

Alan B. Couples - 07/04/2021 Confirmed reviews ALL

Very comfortable and lovely views of the Lake

Dear Mr. B., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Amazing location and service!

Customer review rating 5.0/5

Michelle D. Couples - 07/04/2021 Confirmed reviews ALL

A one night stay away for our wedding anniversary without kids. The location was amazing - a lovely romantic stroll through the government gardens and so close to the polynesian pools. Also a one block walk to Eat Street - where there is such a selection for dinner. Our room was luxury and the buffet breakfast so delicious. All the staff were friendly and so helpful.

Dear Ms. D. Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Good location, great staff.

Customer review rating 4.5/5

Steve &. B. Couples - 07/04/2021 Confirmed reviews ALL

We had four nights recently and it was really great, excellent service, great location, very nice rooms, it was thoroughly enjoyable.

Dear Mr. H., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are sorry to hear that our unique bathroom design was not to your liking, but are glad that overall you had an enjoyable stay and the hotel was to your expectations. Thank you again for sharing your experience, and we hope you will give us the opportunity to welcome you back in the future. Kind Regards Gagandeep Kaur Assistant Manager

Nice, relaxed and clean stay

TripAdvisor rating 5.0/5

768sudarats 07/04/2021 TripAdvisor review

Friendly and warm welcome on arrival. Well accommodated. Very nice spacious and clean room on the 6th floor. The view was great you could see the lake and the town from our room, just that the balcony blocked the whole view, but good enough. Cleanliness was great.

Disappointing and very over priced

Customer review rating 1.5/5

Jm Couples - 06/04/2021 Confirmed reviews ALL

Expecting a 5 star stay, we had a very underwhelming experience. The room was lovely but the TV was in a terrible position quite a fair way out from the wall and we kept knocking into it. The advertised pillow menu was non-existent and the pillows provided did not suit. The bathroom was terrible. It's the first 5 star hotel I've been to with a shower curtain! Granted it was a disabled room, however at no point before or during check-in were we asked or even told this would be the case. Water pressure was non-existent making for a very long and frustrating shower to wash shampoo away. Advertised a rain shower which would have been great for my 6 foot tall partner but sadly there was no rain shower. The breakfast buffet was understaffed. The poor chefs were doing their best but the waits were long. The hot food buffet was empty for quite some time due to short staffing in the kitchen. I had to ask for replenishment only to be told there was none left, then minutes later the platter was replenished. This happen to me with the cold salmon and to another guest with oranges. Espresso coffees were very average. Empty plates, cups and glasses not cleared from our table despite staff not being busy. The food was very nice however. There was no parking either. We had to risk a ticket in a timed public parking space. My CC had a pending charge for $840 even though our accommodation was fully paid in advance. I understand a hold of maybe $200 for incidentals, but to charge for the entire stay twice is ridiculous. All this for a 5 star hotel with a 5 star price tag. We cancelled our last night and went to stay at the Jet Park instead. Here we had value for money, excellent espresso coffee, pillow menu, continental breakfast only but always topped up, and our plates cleared immediately. All that for half the price.

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. From the feedback you have provided below, I can see that your recent stay with us fell well below your expectation and the usual high standards we strive to deliver for every guest. Please accept my sincere apologies, it is more than disappointing for us to know that on this occasion we did not meet or exceed your needs. We endeavour to build a wonderful and personal memory for every guest and I apologise that on this occasion your stay was no where near the level and experience we wish for our guests to have. Please rest assured that we are looking into this feedback to stop any future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards Gagandeep Kaur Assistant Manager

Improvement needed

Customer review rating 3.5/5

Anonymous Families - 06/04/2021 Confirmed reviews ALL

Needs improvement to justify 5 star rating

Dear Mr. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great stay

Customer review rating 5.0/5

Gareth P. Couples - 06/04/2021 Confirmed reviews ALL

First time at the Pullman Rotorua. Fantastic room, awesome staff and wonderful food

Dear Mr. P., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager
Customer review rating 5.0/5

Anonymous Families - 06/04/2021 Confirmed reviews ALL

It was great thank you to the the frontline staff

Dear Ms. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Comfortable stay, service average

Customer review rating 3.5/5

S Families - 06/04/2021 Confirmed reviews ALL

Rooms were good, service was very average, obviously not enough staff for Easter weekend, limited on site facilities ie no pool for the high cost

Dear Ms. D., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the service, we apologize for any inconvenience caused and we will look into this further to ensure this will not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great venue

Customer review rating 3.5/5

Anonymous Business - 06/04/2021 Confirmed reviews ALL

Hi, unfortunately when we arrived there was no booking for us. We were orginally booked in on Tuesday 30th March for one night, this was booked the APP. On Friday the 26th i phoned into the Hotel to get the booking changed to arrive on Monday 29th instead. The gentleman said it was changed but it wasnt. We did not get the welcome gift that is normally in our room, Im guessing that was due to the muckup around the bookings. Chelsea was very good on reception when we arrived and sorted the booking pretty quickly. We had a lovely dinner in the restaurant and was served by a very lovely friendly young lady Zara.

Dear Ms.S., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the booking dates , we apologize for any inconvenience caused and we will look into this further to ensure this will not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Pullman Rotorua

TripAdvisor rating 5.0/5

Carol B 04/04/2021 TripAdvisor review

Paul and I really enjoyed our stay at the hotel. staff efficiënt and friendly making sure all needs were met room spacious and clean, comfortable bed.. Bistro dining a culinary delight. parking made easy with a manual fee of $25. on site parking

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rotorua