Pullman Rotorua Hotel 5 stars

Very disappointing. Not what I was told I was getting. More expensive than stated on your website. Required to pay $100.00 bond. No view of the lake as promised. No mobility parks available. The promised vouchers for the Polynesian Spa not forth coming. Nice room.

We have have a lot better stays at the Pullman Rotorua

We had a good stay, however there were several issues with the bathroom.

We overnighted on a trip to Auckland, the hotel is nice and new, staff friendly and overall a lovely experience

Good stay, nice breakfast

Relaxing weekend, attentive friendly staff, nice room, great food!

The hotel was nice and modern, however did not meet our expectation of Pullman Hotels. The room had a disabled bathroom rather than that in the photo advertising the room. The cocktails in the bar were poorly made. We were unable to order dessert as room service at 9:20pm and were asked to order from night menu (starts at 10pm). The minibar advertised in the booking confirmation didn’t exist. Feedback provided by email to the hotel has not received a response.

Great size room and very comfy bed. Breakfast had a good selection and was very nice. Think we must have been upgraded as we had a lovely lake view. On the downside there were cobwebs around the window in our room and I also noticed that under the wooden table in lounge area by reception was very dusty and hadn’t been lured for some time.

Throughly enjoyed stay. Everything was great.

We love the location. We had a great room overlooking the lake. We would not rate this hotel as a 5 star hotel. There were no one that received us and our luggage on arrival. The lady at the front desk that checked us in said she can get our luggage, but we didn't think it a good idea , especially because she was wearing heals and was slender built. Breakfast was great and dinner was nice. Very disappointed that the Club Lounge does not exist anymore , as this normally sets a 5 star hotel apart. It would be great if the hotel had a spa pool and heated swimming pool as well as a spa. All things most other 5 star hotels in Auckland and Taupo offers. The staff was very friendly and helpful. If we return to Rotorua we will stay here again.

Can’t fault our stay. Staff were friendly, helpful and always smiling.

Very enjoyable, staff and food were excellent the room was also good, but the "bathroom layout" was not so good with the toilet in the bedroom behind glass partition left little privacy and disturbed other occupant if you needed the light on in the middle of the night.

Hotel was amazing as always, lovely room except bathroom configuration rather strange, Previously before we have had fantastic meals but cannot say this time was great. I mention to staff that the duck on dinner menu was appauling, 4 of us had it and all commented the same. We didnt not send back as who wants to wait an hour for another dish to be cooked. Also disappointing that the Platnium lounge is not operating now for Platnium members.

Friendly and warm welcome on arrival. Well accommodated. Very nice spacious and clean room on the 6th floor. The view was great you could see the lake and the town from our room, just that the balcony blocked the whole view, but good enough. Cleanliness was great.

Paul and I really enjoyed our stay at the hotel. staff efficiënt and friendly making sure all needs were met room spacious and clean, comfortable bed.. Bistro dining a culinary delight. parking made easy with a manual fee of $25. on site parking