Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,443 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,443 reviews

Customer review rating 2.5/5

David D. Couples - Confirmed reviews ALL

The facilities at the Pullman Rotorua were fabulous. The staff very friendly and extremely helpful..... But.. Our room was the worst configued and was the worst I've ever stayed in. The bed was comfortable but the toilet in one corner and the shower in the other with frosted glass for privacy was extemely awkward. If I was to stay at the Pullman again, I would insist on not having one of rooms. Ours was 712 so if you get allocated on of those rooms, insist on a change. I ended up booking through Booking . Com because I couldn't get through to the Reception Desk.

Dear David, Thank you for taking the time to share your experience with us. I am pleased to hear that you found the facilities and staff at Pullman Rotorua to be exceptional. However, I regret to learn that the configuration of your room did not meet your expectations. We appreciate your feedback regarding the layout and privacy features of the bathroom. We are currently looking at ways how we can improve the privacy aspect with a more enclosed bathroom. I also apologize for any inconvenience you encountered while trying to reach our Reception Desk. We aim to be accessible to all our guests and appreciate your patience. Thank you for your feedback, and I hope you will consider staying with us again in the future. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Fen Y. Families - Confirmed reviews ALL

Quick check in process. Room was ready earlier than expected. Room clean, comfortable. Breakfast was good.

Dear Fen, Thank you for your positive feedback. We are delighted to hear that you enjoyed a lovely stay with us and appreciated the quick check-in process, the cleanliness of your room, and the breakfast options. We look forward to welcoming you back in the future. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Cliff S. Couples - Confirmed reviews ALL

Our 3 day stay was a great experience and all staff were welcoming and very professional

Dear Cliff, Thank you for sharing such wonderful feedback about your recent three-day stay at Pullman Rotorua. We’re delighted to hear that you had a great experience and that our team made a positive impression. Your kind words about our staff being welcoming and professional mean a great deal to us, as providing warm and attentive service is something we take great pride in. We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Anna T. O. Couples - Confirmed reviews ALL

We only had 1 night wished we had stayed longer. Had a great corner room with city and hill views. Comfortable sleep.

Dear Anna T. O., Thank you for your delightful feedback regarding your recent stay with us. It is wonderful to hear that you enjoyed your corner room with its beautiful views and had a comfortable night's sleep. We appreciate your kind words and hope that you will consider staying with us again in the future, allowing you to experience even more of what Pullman Rotorua has to offer. Regards Annabel Front Office Pullman Rotorua

Customer review rating 4.5/5

Robert M. Couples - Confirmed reviews ALL

Short stay when visiting a few of the local attractions, nice hotel and very comfortale

Dear Robert, Thank you for taking the time to share your feedback following your recent stay at Pullman Rotorua. We are delighted to hear that you enjoyed our convenient location while visiting the local attractions and that you found the hotel comfortable. It is also wonderful to know that our team made a positive impression with their helpful service. Your kind comments are greatly appreciated and will be shared with the team. We hope to have the pleasure of welcoming you back to Pullman Rotorua again on your next visit to Rotorua. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Other web-users rate our hotel

  • 681 reviews 8.6/10 Location
  • 1,107 reviews 7.9/10 Room
  • 1,004 reviews 8.3/10 Service
  • 11 reviews 3.1/10 WiFi
  • 365 reviews 7.2/10 Food
  • 319 reviews 7.4/10 Breakfast
  • 304 reviews 7.7/10 Cleanliness
  • 249 reviews 4.1/10 Value

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