Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,448 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,448 reviews

TripAdvisor Rating  4.1/5  368 reviews

Certificate of excellence 2025

Spacious Rooms, Great Location — but a Very Unfamily-Friendly Design

TripAdvisor rating 4.0/5

sue_singh TripAdvisor review

We stayed at the Pullman Hotel Rotorua and overall had a mixed experience, largely due to an unusual and impractical room layout. The positives: - The location is excellent — walking distance to everything important, especially Eat Street, which is a huge plus. - Rooms are very large, with plenty of space. - Amenities are good, and the hotel is very clean throughout. - The shower is outstanding — huge, excellent water pressure, and genuinely one of the highlights. - Staff provided great service and were helpful and professional. The downsides: - We specifically requested an interleading (interconnecting) room, but the setup was extremely strange and impractical: - The two rooms were at the end of the corridor, accessed via a separate shared door that was meant to secure both rooms. - However, the individual room doors do not remain open (we requested door stoppers) and the outer shared door was broken so we couldn't actually leave the room doors open. - With kids, this setup was very inconvenient and frustrating, defeating the purpose of requesting interconnecting rooms. - While the rooms are large, the layout is bizarre - poorly designed, making the space feel awkward and inefficient rather than functional. Overall: The Pullman Rotorua does a lot right — cleanliness, service, showers, and location are all strong. Unfortunately, the room design and interleading setup are poorly thought out, especially for families, and detract from what could otherwise be a great stay. Verdict: Excellent luxury feel, location and amenities, but our room design in particular made it far less family-friendly than expected.

Customer review rating 4.5/5

Devu R. Families - Confirmed reviews ALL

Kind staff , good amenities, perfect location too

Hello Devu, Thank you so much for your lovely feedback. We’re really happy to hear that you enjoyed our friendly team, the amenities, and our location. Your kind words mean a lot to us, and we’ll be sure to share them with the tea. They’ll truly appreciate it. We hope to welcome you back again soon and look forward to looking after you on your next stay. Kind Regards, Camille Front Office

Customer review rating 4.0/5

Brad T. Families - Confirmed reviews ALL

Nicely appointed property with friendly and experienced staff.

Dear Brad, Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you appreciated our location and the service provided by our staff. Your feedback is highly valued, and we look forward to welcoming you back in the future. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Nicholas &. P. C. Couples - Confirmed reviews ALL

Large room with big windows and good light. Not everywhere like that. Bit of an odd set up with shower and toilet in room but as a married couple we managed!

Hello Nicholas, Thank you for your feedback. We’re pleased that you enjoyed the spacious room and the natural light from the windows. We understand the bathroom layout is a bit different from what some guests may expect, and we appreciate your understanding. Thank you for staying with us, and we hope to welcome you back again soon. Kind Regards, Camille Front Office

Customer review rating 3.0/5

Alex T. Families - Confirmed reviews ALL

All was good apart from our membership discounts not being applied. I have emailed about this. Being told to vacate our breakfast spot after a short period due to lack of space. We had barely finished eating, told to go sit in the lobby but feel welcome to come back for more food ect. Not what you expect for a nearly $500/night hotel.

Dear Alex, Thank you for your email, and for taking the time to share your feedback. I’m sorry for the frustration caused by the Accor Plus dining discount not being applied correctly, and for how you felt during breakfast. Just to clarify, Accor Plus Explorer dining benefits do not apply on the following blackout dates: Christmas Day: 25 December 2025 Boxing Day: 26 December 2025 New Year’s Eve: 31 December 2025 New Year’s Day: 1 January 2026 That said, I can see that your dining charge on 2 January was not originally processed with the 30% Accor Plus discount, even though it should have been. This has now been amended, and the difference has been refunded to your original payment method. If you need a copy of the updated receipt, or if there are any other charges you’d like us to double-check, please let me know and I’ll be happy to assist. Once again, please accept my sincere apologies for the inconvenience and for your experience. Kind regards, Shuichi Iwata Front Of House Manager Pullman Rotorua

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Other web-users rate our hotel

  • 690 reviews 8.6/10 Location
  • 1,099 reviews 7.9/10 Room
  • 998 reviews 8.4/10 Service
  • 14 reviews 4.9/10 WiFi
  • 356 reviews 7.4/10 Food
  • 307 reviews 7.6/10 Breakfast
  • 299 reviews 8/10 Cleanliness
  • 238 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.