Pullman Rotorua Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,913 reviews

ALLSAFE approved hotel

Information message

Pullman Rotorua
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+ 19 Services

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS:-38.134659, 176.252605

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,913 reviews

TripAdvisor Rating 4.0/5

99 reviews

Rotorua weekender

Customer review rating 4.0/5

Russell Couples - 28/11/2021 Confirmed reviews ALL

Likes-Nice hotel and friendly staff,great location in the city centre. Dislike-There was no secure self parking option on the hotel site.

Dear Russell R., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this will serve as great encouragement to further improve our services. We do apologize that we do not have a self-park option available. We will also keep this in mind moving into the future. Regardless, we are very glad that you enjoyed your stay overall. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team.

The BEST stay

Customer review rating 5.0/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

The best stay we’ve ever had at a hotel. The staff were overly nice and so accomodating! Amazing location, awesome overall experience & stay!

Dear Ngawai E., We truly appreciate your comments regarding your stay with us! Your positive feedback will serve as encouragement for our team members to continue to create the most outstanding hospitality experience that we can. Again, we appreciate you sharing your experience with us and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Rotorua Team!

Stunning views of Lake Rotorua

Customer review rating 5.0/5

Alison S. Couples - 26/11/2021 Confirmed reviews ALL

Loved our room to be able to enjoy sunrise over Lake Rotorua. Friendly welcoming staff team. Restful restaurant area with helpful service. Thanks for another visit to our hometown.

Dear Alison S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Excellent location, excellent staff

Customer review rating 5.0/5

Ben Couples - 26/11/2021 Confirmed reviews ALL

Room was exactly as advertised and even a little bigger than I was expecting. Everything was new and clean and the staff were friendly, helpful and polite

Dear Ben H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Weird see-through bathrooms

Customer review rating 2.5/5

Tania Couples - 26/11/2021 Confirmed reviews ALL

Beautifully appointed hotel in great location but we have a major complaint about the weird bathrooms in the rooms. Not sure if it's the latest fad but we found it gross that the toilet and shower have only frosted glass and are sitting open in the middle of the room. At night with the lights on you can fully see though the glass and hear ALL the sounds of your partner toiletting. Its gross ans embarrassing and I won't stay again because of it.

Dear Tania T., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Gurinder Singh Assistant Manager

Great stay

Customer review rating 5.0/5

Gordon P. Couples - 25/11/2021 Confirmed reviews ALL

My wife and I had a lovely 3 day stay. Could not fault the service or Staff and our room was lovely with a beautiful view of the lake. We had breakfast every morning in the restaurant, ordered from the menu. Like the idea of ticking of/selecting items you wish to have. We ate all 3 nights at the restaurant and again food and service from staff was excellent. My wife has to eat gluten free and this was handled perfectly. Thank you to the chefs. A little disappointed that the lounge wasn’t available but do understand the reasons, we look forward to using the lounge on our next visit.

Dear Gordon P., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Great stay, enjoyed Accor staycation.

Customer review rating 4.5/5

Annette Couples - 24/11/2021 Confirmed reviews ALL

Stayed with Accor. Everyone very helpful. First to do Staycation with float plane and Altitude heights. Went well. Great value

Dear Annette H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vidhan Shah, Assistant manager, Pullman Rotorua

Lovely room, all the staff very friendly and helpful, great stay

Customer review rating 4.5/5

Ernest T. Couples - 22/11/2021 Confirmed reviews ALL

Having stayed a number of times and once again we found everything to our entire satisfaction. Very friendly staff, most helpful and obliging. Couldn't fault our room but for the exception that there were no drawers to put our clothing in otherwise all first class. Evening dinner was excellent. Loved our stay will be there again for a couple of nights early next year. Thank you for making our visit a memorable one. Ernest and Shirley

Dear Ernest T., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Excellent well presented and located

Customer review rating 5.0/5

John Couples - 21/11/2021 Confirmed reviews ALL

Excellent

DearMr L., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Comfy, well located and friendly staff

Customer review rating 4.0/5

Pete Families - 21/11/2021 Confirmed reviews ALL

Room was great, Clean and well stacked with extras. Staff were amazing, soo helpful

Dear Mr D., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

well located

Customer review rating 4.5/5

Shirley H. Couples - 20/11/2021 Confirmed reviews ALL

Such a short stay but a most pleasant one

Dear Shirley H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Terrible service on our honeymoon

Customer review rating 1.5/5

H. Couples - 20/11/2021 Confirmed reviews ALL

Before arrival we tried calling to find out about parking, we called 10 times and no one answered the phone. When we went in no one was at reception, a lady came 10 min later and look at us and just said "check in?" No hello no nothing while we're standing there in our wedding outfit since we just got married. A bottle of champagne and a romantic surprise were included in our room price and supposed to be in room on arrival. When we got to the room there was nothing so we called to ask about it. 20 min later someone calls and offers us different champagne to purchase. When we explain it's supposed to be included she says oh she has to check. 1.5 hour later we get the champagne and dessert but no spoons. The guys says he'll come back with spoon but never came back! Keep in mind this us our honeymoon. For the next morning we had pre paid for a breakfast in bed but no one could tell us how to go about it or where to get the menu. In the morning we call to get breakfast and say it's complimentary and still at check out the lady is charging us for the breakfast. They had put a hold on our credit card and ask us if we want to pay by them taking the money out of that, I ask if there will be surcharge and she says no. Next day I see that we got charged a 25 dollar surcharge. Overall such a disappointing experience. Definitely not a 5 star service. We got treated like a burden and like every question we have or even just wanting to check in is annoying the staff.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am deeply sorry that your experience did not meet your expectation. Please be assured that we are taking the appropriate measures to address the problems you had with your booking and hope to prevent future occurrences of this kind. Once again, please allow me to express my apologies. Kind regards, Emily Lakin-Grant Guest Service Agent

very good stay.

Customer review rating 4.5/5

Kelvin M. Solo - 19/11/2021 Confirmed reviews ALL

Excellent staff nothing to much trouble to satisfy you and make you welcome.

Dear Kelvin M. We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Another enjoyable stay at Pullman Rotorua

Customer review rating 4.5/5

Jenny Couples - 18/11/2021 Confirmed reviews ALL

We stayed twice in 2020 and decided to stay again for two nights on our way home from The Château. The location is great and our room was very comfortable, well equipped and spotlessly clean.

Dear Jenny H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Modern, clean and well located.

Customer review rating 5.0/5

Alana Couples - 17/11/2021 Confirmed reviews ALL

Easy check in with a warm welcome by friendly staff. Modern, clean and quiet modern room. The shower was wonderful and the bed and pillows were very comfortable. The complimentary drink was lovely before we ventured out to enjoy Rotorua city.

Dear Alana P., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager

Very comfortable

Customer review rating 5.0/5

Dennis T. Couples - 16/11/2021 Confirmed reviews ALL

I'm not sure what happened to the advertised lounge for Platinum members. Struggled to get information when we asked at reception. Attentive dining room staff, excellent food.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. We appreciate you sharing your concerns regarding inaccurate information about the lounge, and will pass this on to management. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Welcoming staff. Lovely bed and bedroom. Great breakfast! Wonderful catching up with chef Zane (from Novotel daysxx)

Customer review rating 4.5/5

Judy C. Families - 16/11/2021 Confirmed reviews ALL

Done in previous box!

Dear Judy C., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team, especially our chef Zayne. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

High Class in venue, location and service

Customer review rating 5.0/5

Claire Couples - 16/11/2021 Confirmed reviews ALL

The service was outstanding. We arrived at 11pm and were welcomed at reception. Another traveler had arrived just before and we heard him being received with a welcome reception also. There is ample staff, the room was lovely and amenities superb.

Dear Claire E S., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

Very enjoyable stay

TripAdvisor rating 5.0/5

517evelyn 27/09/2021 TripAdvisor review

The Pullman Hotel was delight. Quite a quirky room. Large and comfortable. Lovely views over the Government Gardens and Lake. The staff were outstandingly friendly and helpful. The restaurant was excellent.

Ticks almost all the boxes

TripAdvisor rating 4.0/5

MGA1600 Business - 19/08/2021 TripAdvisor review

This Pullman has a high standard of service, well appointed rooms and extremely well located (with excellent lake views from my room 509). The only disappointment was the lack of an executive lounge or cocktail service (which I enjoyed greatly on my previous visit)

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