Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,209 reviews

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ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Pullman Rotorua

1135 Arawa St
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,209 reviews

TripAdvisor Rating  4.0/5  210 reviews

Certificate of excellence 2023

Well located. Beautiful hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent accommodation.

Fabulous Front Desk Staff

Customer review rating 3.5/5

Uly S. Business - Confirmed reviews ALL

It started rocky with not receiving any email response from your Reservation Manager Shuichi. Gianna was kind to answer and help with the booking. Your Front desk team all are outstanding, welcoming, friendly and enjoy being there. Mary in Sales is a true gem. Rooms are clean. NO hangers for towels or jackets, Peep holes at an eylevel made for a 2 meter person. No light over the luggage rack. Not able to turn off overhead lights near the bed. A desk and chair to work would be outstanding. The duvet could be covered in a duvet cover, saving washing the duvet. The mattress/bed frame is not the best quality, it shakes when your partner moves ever so slightly. The oprn bathroom concept is a thing getting used to, one really must like each other.

Well located. Lake view rooms. Close to restaurants.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Our room was not ready when we arrived at 2:00pm. The gentleman at reception found us another room and was very helpful. Room was spacious with a view of the lake. Dinner buffet was average. Breakfast buffet was adequate.clean, fresh nice place to stay in Rotarua

Thank you for taking the time to leave us a review. We are glad that you enjoyed the location and lake view of our rooms, as well as the helpfulness of our reception staff. We are sorry that your room was not ready on arrival and we apologize for any inconvenience caused. At Pullman Rotorua, we strive to provide excellence in hospitality services and continuously strive to exceed our customer's expectations. We hope that you will give us another chance in the future to provide you with the service quality that you deserve. Thank you again for your feedback.

Smart eco-friendly hotel

TripAdvisor rating 5.0/5

Diasvalerie Couples - TripAdvisor review

Lovely hotel - really nice room with a good decor; the front desk staff were great and helpful especially charming Annabel and Vinil who gave us some great recommendations both for sightseeing and dinner. Centrally located. Helpful with parking arrangements too. We enjoyed our stay there.


Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

When we arrived on the Friday the check in was slow and cant find our booking for the Friday night as we were staying to nights. But the hotel its self was a great.

Dear guest, thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay overall. We understand that you experienced a delay in check-in and we apologize for this inconvenience. At Pullman Rotorua, we strive to provide excellent service and comfort at all times. We take any customer feedback as an opportunity to improve our services further and enhance our guest experience. Once again, thank you for staying with us and for providing us with valuable feedback. Kind regards, Pullman Rotorua team

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Other web-users rate our hotel

  • 1,000 reviews 7.5/10 Location
  • 1,680 reviews 7.2/10 Room
  • 1,619 reviews 8.2/10 Service
  • 41 reviews 3.4/10 WiFi
  • 539 reviews 6.9/10 Cleanliness
  • 436 reviews 3.4/10 Value
  • 364 reviews 7.3/10 Breakfast
  • 358 reviews 8.7/10 Vibe

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