My wife and I had a lovely 3 day stay. Could not fault the service or Staff and our room was lovely with a beautiful view of the lake. We had breakfast every morning in the restaurant, ordered from the menu. Like the idea of ticking of/selecting items you wish to have. We ate all 3 nights at the restaurant and again food and service from staff was excellent. My wife has to eat gluten free and this was handled perfectly. Thank you to the chefs. A little disappointed that the lounge wasn’t available but do understand the reasons, we look forward to using the lounge on our next visit.

Stayed with Accor. Everyone very helpful. First to do Staycation with float plane and Altitude heights. Went well. Great value

Having stayed a number of times and once again we found everything to our entire satisfaction. Very friendly staff, most helpful and obliging. Couldn't fault our room but for the exception that there were no drawers to put our clothing in otherwise all first class. Evening dinner was excellent. Loved our stay will be there again for a couple of nights early next year. Thank you for making our visit a memorable one. Ernest and Shirley

Excellent

Room was great, Clean and well stacked with extras. Staff were amazing, soo helpful

Such a short stay but a most pleasant one

Before arrival we tried calling to find out about parking, we called 10 times and no one answered the phone. When we went in no one was at reception, a lady came 10 min later and look at us and just said "check in?" No hello no nothing while we're standing there in our wedding outfit since we just got married. A bottle of champagne and a romantic surprise were included in our room price and supposed to be in room on arrival. When we got to the room there was nothing so we called to ask about it. 20 min later someone calls and offers us different champagne to purchase. When we explain it's supposed to be included she says oh she has to check. 1.5 hour later we get the champagne and dessert but no spoons. The guys says he'll come back with spoon but never came back! Keep in mind this us our honeymoon. For the next morning we had pre paid for a breakfast in bed but no one could tell us how to go about it or where to get the menu. In the morning we call to get breakfast and say it's complimentary and still at check out the lady is charging us for the breakfast. They had put a hold on our credit card and ask us if we want to pay by them taking the money out of that, I ask if there will be surcharge and she says no. Next day I see that we got charged a 25 dollar surcharge. Overall such a disappointing experience. Definitely not a 5 star service. We got treated like a burden and like every question we have or even just wanting to check in is annoying the staff.

Excellent staff nothing to much trouble to satisfy you and make you welcome.

We stayed twice in 2020 and decided to stay again for two nights on our way home from The Château. The location is great and our room was very comfortable, well equipped and spotlessly clean.

Easy check in with a warm welcome by friendly staff. Modern, clean and quiet modern room. The shower was wonderful and the bed and pillows were very comfortable. The complimentary drink was lovely before we ventured out to enjoy Rotorua city.

I'm not sure what happened to the advertised lounge for Platinum members. Struggled to get information when we asked at reception. Attentive dining room staff, excellent food.

Done in previous box!

The service was outstanding. We arrived at 11pm and were welcomed at reception. Another traveler had arrived just before and we heard him being received with a welcome reception also. There is ample staff, the room was lovely and amenities superb.

The Pullman Hotel was delight. Quite a quirky room. Large and comfortable. Lovely views over the Government Gardens and Lake. The staff were outstandingly friendly and helpful. The restaurant was excellent.

This Pullman has a high standard of service, well appointed rooms and extremely well located (with excellent lake views from my room 509). The only disappointment was the lack of an executive lounge or cocktail service (which I enjoyed greatly on my previous visit)