Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,065 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,065 reviews

TripAdvisor Rating  4.0/5  283 reviews

Certificate of excellence 2024

Another great stay

Customer review rating 5.0/5

Sue Business - Confirmed reviews ALL

We stayed for 3 nights for bussiness and it’s the perfect location for us . Great staff and we love having the restaurant on site to

Dear Susan S., Thank you so much for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you had another great stay and that our location was perfect for your business needs. We greatly appreciate your kind words about our staff, especially Michael. He consistently goes above and beyond to ensure our guests have a pleasant experience, and we will be sure to pass on your compliments to him. Providing exceptional service is a cornerstone of our commitment to our guests, and we are thrilled that Michael's efforts were noticed and appreciated. We are also glad to hear that you enjoyed having our restaurant onsite. We strive to provide a convenient and enjoyable dining experience for all our guests. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We look forward to welcoming you back for another wonderful stay in the near future. Sincerely, Cleo Front Office

Great location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

A very warm welcome and true Kiwi hospitality exhibited throughout our stay at this wonderful property. Loved the experience.

Dear Naresh V., Thank you so much for your kind words and for choosing to stay with us. We are thrilled to hear that you enjoyed your time at our property and that our location was convenient for you. It is wonderful to know that you experienced warm Kiwi hospitality during your stay. Providing a welcoming and pleasant atmosphere for our guests is something we take great pride in. Your feedback means a lot to us, and we will share your compliments with our team. We are grateful for your appreciation of our efforts and hope to have the pleasure of welcoming you back for another memorable experience in the future. Sincerely, Cleo Front Office

Customer review rating 5.0/5

Cam B. Couples - Confirmed reviews ALL

One night away for my wife birthday

Dear Cameron B., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

On the whole a positive experience.

TripAdvisor rating 4.0/5

5411S Couples - TripAdvisor review

Lovely room. Great dinner and buffet breakfast although breakfast was quite expensive. Good variety of coffee pods in room. Staff attentive without being intrusive. Reception staff helpful regarding parking and were ready to offer tourist suggestions if we needed them. One minor irritation which was resolved well.

Dear Guest, Thank you for a great review and I am glad our team were able to sort out everything you needed.. We do look forward to seeing you sometime soon.. Many Thanks, DJ

Well located and great customer service

Customer review rating 4.5/5

Rhea R. Couples - Confirmed reviews ALL

Amazing

Dear Rhea R., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

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Other web-users rate our hotel

  • 972 reviews 8/10 Location
  • 1,576 reviews 7.2/10 Room
  • 1,502 reviews 8.3/10 Service
  • 43 reviews 4.4/10 WiFi
  • 508 reviews 6.9/10 Cleanliness
  • 380 reviews 7.1/10 Breakfast
  • 373 reviews 3.7/10 Value
  • 330 reviews 8.2/10 Vibe

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