Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,456 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,456 reviews

Customer review rating 3.5/5

Renee H. Couples - Confirmed reviews ALL

We had a nice night away although there was a function at a bar next door, the music was really loud. Luckily it finished around 9.30pm. Bed not that comfy.

Customer review rating 4.5/5

Danielle K. Friends - Confirmed reviews ALL

Pleasant and professional staff

Dear Danielle K., Thank you for your kind words regarding our staff. We are delighted to hear that you found them pleasant and professional. Your positive feedback is greatly appreciated and will be shared with our team. Regards Annabel Front Office Pullman Rotorua

Customer review rating 5.0/5

Graeme F. Couples - Confirmed reviews ALL

We had a wonderful stay at this awesome hotel ! My Accor diamond membership was recognised with a very nice welcome card and gift and acknowledgment at check in. Check is was great with the lovely girl explaining the new Pullman Inner Circle Privileges that has taken place of the Gold Card. This worked really nicely for my wife and myself while we had our delicious dinner. The staff at the restaurant gave top notch service especially Lyka , her service was outstanding ! Breakfast too was topnotch and a great choice of food. We really appreciated the room upgrade due to my Accor Diamond and no wonder I stay loyal to Accor when you have the extras that this great Hotel provided. Can't wait to stay again.

Dear Graeme, Thank you for sharing your delightful experience at Pullman Rotorua. We are thrilled to hear that your stay was enjoyable and that our team made a positive impression, especially with the recognition of your Accor Diamond membership. It is wonderful to know that the welcome card and gift added a special touch to your arrival. I am also happy to hear that you found the new Pullman Inner Circle Privileges beneficial and that our restaurant staff, particularly Lyka, provided you with outstanding service. Your kind words about our breakfast offerings and the room upgrade reinforce our commitment to delivering exceptional experiences to our loyal guests. We look forward to welcoming you back for another memorable stay. Kind regards, Robert Andren General Manager

Customer review rating 4.5/5

Timothy M. Couples - Confirmed reviews ALL

Perfect room well appointed, but bad AC return air location directly over the bed!

Dear Timothy, I am happy to see that you overall had a good stay with us at Pullman Rotorua. I appreciate your comments about the room and our outstanding location. I also note that you have rated the booking experience below average and would appreciate some further feedback on how we can approve for the future. We hope to see you back again in the future! Kind regards, Robert Andren General Manager

Customer review rating 4.0/5

Antonio A. Couples - Confirmed reviews ALL

During our short two-night stay in Rotorua, we chose the Pullman hotel. It is located in the city centre and about a 20-minute drive from the airport. Upon arrival, there was no porter available to help with the luggage. Since we had a rental car, we parked on the street where parking was free, although there was also the option of using the hotel’s garage for an additional fee. Check-in was friendly and quick. We were assigned room #310. It was spacious, although the sitting area and wardrobe were poorly designed. The wardrobe, for instance, was quite small and offered limited storage space. However, the room had a contemporary and somewhat bold design: the bathroom counter, with a single sink, was set in an open-plan layout within the room. The toilet and shower were separate. The king bed was comfortable and ensured a good night’s sleep. The air conditioning worked well and quietly. Complimentary espresso coffee was available in the room. Filtered water was provided in the hotel lobby, which we had to collect ourselves to have it in the room. Housekeeping was efficient, but there was no turndown service. The buffet breakfast served in the hotel’s only restaurant was reasonable, but we found it unacceptable that on one of the days the orange juice ran out at 9:30 AM and was never replenished. Overall, we were pleased with this hotel and consider it one of the right places to stay in Rotorua.

Dear Antonio, Thank you for taking the time to share such a detailed review following your stay at Pullman Rotorua. It’s great to hear that you enjoyed our central location, found the check-in experience friendly and efficient, and had a comfortable night’s sleep. We also appreciate your balanced feedback, as it helps us continue to improve. I’m sorry that a porter was not available on your arrival. We understand how valuable assistance with luggage can be after travelling and our aim is to have a team member available at the hotel entrance to assist guests whenever possible.. Your comments around the room layout and wardrobe design are also noted and are helpful as we look at future enhancements. Regarding breakfast, I sincerely apologize that the orange juice was not replenished during service. This is certainly not the standard we aim to deliver, and I will address this directly with the team to ensure better monitoring and consistency, especially during peak periods. Thank you again for highlighting both the positives and the areas for improvement. We’re pleased to know you would consider us one of the right places to stay in Rotorua, and we hope to welcome you back again in the future. Regards, Robert Andren General Manager

Other web-users rate our hotel

  • 644 reviews 8.7/10 Location
  • 1,099 reviews 7.9/10 Room
  • 986 reviews 8.4/10 Service
  • 10 reviews 3.8/10 WiFi
  • 361 reviews 7.5/10 Food
  • 307 reviews 7.3/10 Breakfast
  • 297 reviews 7.8/10 Cleanliness
  • 237 reviews 4.5/10 Value

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