Pullman Rotorua Hotel 5 stars

Customer review rating 4.4/5 958 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Rotorua
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Hotel extras

  • Modern rooms & suites with lake or city views

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill

  • Spacious gym with state-of-the-art equipment

  • 5 dynamic meeting spaces

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Pullman Rotorua

1135 Arawa St
3010
rotorua
new zealand

Tel: +6473439750

Fax: (+64)73439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, City View.

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe City View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Lake View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, Lounge access, 1 King Size Bed, LAKE View

  • Max. number of persons: 2
  • Area: From 50 / 538 sq ft
  • Views: Lake View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Executive City View Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Deluxe Executive Lake View Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
Rooms

Our restaurants and bars

Barrel & Co. Bar and Grill

Type of cuisine: Bistro

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Barrel & Co. Bar and Grill

Non contractual photo

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

958 reviews

tripadvisor

TripAdvisor Rating 4.0/5

59 reviews

Pullman Rotorua

TripAdvisor rating 4.0/5

earl2021 17/01/2021 TripAdvisor review

From the moment we arrived everything went well. The check in went smoothly, the staff were great and the room excellent. The location is nice and central and the food and service in the restaurant was amazing! Overall a great stay and we’ll certainly be back.

Lovely stay

Customer review rating 4.4/5

Morgan Couples - 16/01/2021 Confirmed reviews ALL

One night stay over on our way through from further down the line, always a treat. Lovely staff, clean room and comfy bed. Yummy dinner at the restaurant :)

Dear Ms. H., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Amazing experience

Customer review rating 4.4/5

Beauty Families - 15/01/2021 Confirmed reviews ALL

First time at Pullman Rotorua and we were blown away at how beautiful the hotel was. The customer service was great, everyone was very friendly and helpful. Rooms were tidy and clean but our highlight of our stay was the buffet breakfast in the morning. Super delicious and a lot of variety.

Dear Ms.T., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager
Customer review rating 4.4/5

Julie Couples - 15/01/2021 Confirmed reviews ALL

Arrival - space to pull up to the hotel was substantial, but not met by anyone from the hotel. Got our own luggage out, and proceeded to reception. Car was valet parked without any issues. Reception - efficient check in. Was asked if we needed help with bags at this point. Information about the hotel and restaurant was rattled off, some of which I missed. Room - as others have written, we were not a fan of having the bathroom as part of the actual room. It allowed no privacy, and is not practical when one of you wants to run a different schedule than the other. For example if one wanted a sleep in and the other wanted to get up and have a shower, you would almost certainly wake your partner. The room was nice, but a bit soulless, and the bed was not to our liking (too hard). I feel the bed was a cheap version of a good bed. We had a lake view room - you could see the lake if you stood in the corner of the room, so I would think twice about paying extra for that 'perk'. Restaurant - nice meals, but it would have been good to know before choosing the 'express menu' at lunch that it was not part of the Accor member 50% off. It was only at paying that we discovered we were paying full price. The staff were lovely, but at times we felt there were maybe not enough staff on to deliver excellent service. Breakfast dishes sat on our table for longer that they should have, and at times I cleared them to another empty table myself. Would we return? Unfortunately not, the hotel location is good giving easy access to the lake and town, but the room configuration is a 'no' from us, and there was nothing extra special about the hotel to draw us back again. I feel the staff were doing a great job, but not an exceptional delivery, which is often what makes people return when other things are maybe not perfect for their needs.

Very well located, large rooms, excellent staff

Customer review rating 4.4/5

Jill U. Couples - 14/01/2021 Confirmed reviews ALL

The hotel is right in town, near restaurants, shops, tourist information, etc. The staff are a pleasure to deal with.

Dear Ms. U., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great outlook and beautiful centrally located hotel

Customer review rating 4.4/5

Julie B. Solo - 14/01/2021 Confirmed reviews ALL

I had a large room with very comfy bed, clever spinning flat screen TV, one very short chaise as the couch and 2 padded chairs at a small table. Large shower with rainfall head. Single basin and large vanity. Nespresso coffee maker in room and large wine glasses. No long hanging in wardrobe. Nice view although windows a little dirty. Used valet parking. Beautiful bar and restaurant. Central location and near Eat Street restaurants. Staff very friendly.

Dear Ms. B., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Good stay

Customer review rating 4.4/5

Ilya Families - 13/01/2021 Confirmed reviews ALL

1st time when I stayed at your hotel - your staff lost my car and couldn't find it for 1 hour next morning. I was late for my meeting and decided not to stay at your place again. About year later, I decided to give you another chance. It was much better. However, my complementary fruit plate in my room wasn't fresh at all. Was disgusting. It's better not to put any not fresh fruits for your guests at all rather than put "something" . Not ideal.

Awesome new hotel - loved the stay

Customer review rating 4.4/5

Angelinef Families - 13/01/2021 Confirmed reviews ALL

Air conditioned rooms are lovely, great décor and comfortable beds, Quick check in and lobby/reception is well set out and stylish. Didn't eat or drink at bar or restaurant but looked very inviting and will try this next time as we will be back The only suggestion for your rooms is that a lock be put on the toilet door as currently there is no lock. When you have small kids they like to interrupt no matter where you are and some people prefer a lock on toilet and shower/bathroom doors for privacy and modesty reasons. I did find the 'open' location of the toilet and shower to be kind of oddly placed as soon as you walk in the room with beds behind by the window - and with only frosted glass as a means of privacy/modesty in both toilet and shower area. Shower was great pressure so that was awesome Given the COVID environment internationally, I'd recommend all hotels and restaurants install hand sanitiser wall mounted dispensers for patrons to use. Complimentary disposable slippers for use in the room would be ideal as well (some hotels provide these and you can use them for your stay and then dispose of upon leaving)

Dear Ms. N., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are sorry to hear that our unique bathroom design was not to your liking, but are glad that overall you had an enjoyable stay and the hotel was to your expectations. Thank you again for sharing your experience, and we hope you will give us the opportunity to welcome you back in the future. Kind Regards Gagandeep Kaur Assistant Manager

Well located and clean facilities

Customer review rating 4.4/5

Queeny M. Families - 13/01/2021 Confirmed reviews ALL

We enjoy the stay and the staff are all very polite and pleasant, but it appears that there is shortage of staff. It makes some of the services are below standard, such as the staff served in the dining area.

Dear Ms. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Nice Hotel

Customer review rating 4.4/5

Anonymous Couples - 12/01/2021 Confirmed reviews ALL

Overall, we enjoyed our stay. However, the front desk staff were very inexperienced. Let me know when can I come and teach the breakfast chef how to make omelette - very disappointing - the restaurant was not busy so NO EXCUSES. Can email you the photos if you want.

Great location, lovely room and staff

Customer review rating 4.4/5

Clare Couples - 12/01/2021 Confirmed reviews ALL

We loved our stay in the Pullman, the room was luxurious and the view was great. We ate at the restaurant and it was stunning. Thanks

Dear Ms. C., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Smooth stay

Customer review rating 4.4/5

Ro Couples - 12/01/2021 Confirmed reviews ALL

Smooth sailing

Dear Mr. P., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager
Customer review rating 4.4/5

Ashley W. Couples - 11/01/2021 Confirmed reviews ALL

Our stay was to destress after a rather stressful week. It was perfect we didn't want to leave

Dear Mr.w., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Well Located

Customer review rating 4.4/5

Manaia K. Couples - 10/01/2021 Confirmed reviews ALL

The service we received from all the staff was exemplary and kudos to management of the establishment.

Dear Mr. K. Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager
Customer review rating 4.4/5

Glennys M. Couples - 10/01/2021 Confirmed reviews ALL

Reception staff were awesome and helpful. Bar staff slow to get drinks. Dining staff over breakfast were slow to offer hot drinks and to remove used plates. Overall an okay experience.

Dear Ms. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding the experience you had in restaurant , we apologize for any inconvenience caused and we will look into this further to ensure this will not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Accor Gem of Rotorua

Customer review rating 4.4/5

Russell C. Couples - 10/01/2021 Confirmed reviews ALL

We arrived at the Pullman Rotorua on 29th December. This was our first time staying at this hotel. We knew it was a brand new Accor hotel and being Accor members wanted to check it out for ourselves. We were blown away with the quality of this establishment. The room we had for our two night stay was a Superior Room and was so spacious it was lovely. The decor in the room and all the finishings were stunning. The highlight of our stay with the Pullman Rotorua was having the pleasure of being looked after by Anthony in the bar/restaurant. He delivers what we would describe as exceptional, first class, five star service. Anthony is highly personable and couldn't do enough for his customers. We experienced this first hand and watched as he delivered the same, time and time again to all who he encountered. Anthony is the shining light of this establishment. We also dined at Barrel and Co on the 30th December and we're delighted and impressed with the quality, taste and presentation of the food we were served. The head chef is an asset to this hotel. Thank you for making our stay in Rotorua such a pleasant and memorable one. Kind Regards Mr Russell Chappel and Mr Thairone Human

Dear Mr. C. Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Very good stay extremely satisfied

Customer review rating 4.4/5

Emeavallie M. Couples - 10/01/2021 Confirmed reviews ALL

Awesome room, contemporary and luxurious. Friendly helpful staff. Talented chef, enjoyed our dinner at the restaurant. Will definitely be back

Dear Ms. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Well located.

Customer review rating 4.4/5

Ro… Families - 10/01/2021 Confirmed reviews ALL

Good stay, comfortable bed. It's pity no swim pool or gym. No carpark available.

Dear Ms.S., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Another Great Stay

Customer review rating 4.4/5

Les Families - 10/01/2021 Confirmed reviews ALL

Second visit and would still recommend the hotel as the place to stay

Dear Mr. F., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Good stay

Customer review rating 4.4/5

Lora Families - 10/01/2021 Confirmed reviews ALL

The hotel was nice, the room clean. Bathroom design was definitely odd, but was fine for us. The beds were comfortable. I’d read reviews about them being extremely hard and uncomfortable but this was not our experience, the beds were nice. Valet parking was good and efficient. Didn’t like the fact that the TV is only set up for non iPhones, although not a big deal. Also didn’t like the in room dining menu not being available. I tried to find it on the TV but it wasn’t clearly labeled and so ended up just going out for food rather than ordering in the room which would have been our preference.

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