Information message

Pullman Rotorua Hotel 5 stars

Customer review rating 4.4/5 1,796 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Pullman Rotorua
See on a map
+ 19 Services

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Tel: +6473439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Our accommodation(s)

Our restaurants and bars

Barrel & Co. Bar and Grill

Type of cuisine: Bistro

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Barrel & Co. Bar and Grill

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,796 reviews

TripAdvisor Rating 4.0/5

94 reviews

Lovely new hotel

Customer review rating 3.5/5

Maree Couples - 22/09/2021 Confirmed reviews ALL

In these difficult times, check in was a good experience, we did struggle with the unavailability of tolleys when you have to juggle suit cases and shopping. The room was very comfortable and clean and very roomy. Wifi was fast and the choice of Sky TV channels also great. Whilst I appreciate I used my complimentary night for our stay, I did choose to upgrade the room to a lake view, it would have been nicer to be on a higher floor so buildings in front were not at eye level.

Dear Maree B., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not quite meet your expectations; please allow me to express my apologies. We appreciate you sharing your concerns regarding our service at Barrel & co. and will make sure to pass this on. It is our hope that you will give us the opportunity to better serve you in the near future. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Fantastic

Customer review rating 5.0/5

Anonymous Couples - 21/09/2021 Confirmed reviews ALL

Greta service, clean rooms. No hassles and central location .

Dear Julian N., Thank you very much for taking the time to provide us with feedback regarding your stay here at the Pullman Rotorua. All reviews are welcome and we appreciate any comments and suggestion on how we can improve. Kind regards, Emily Lakin-Grant Guest Service Agent

Disappointing food and poor service

Customer review rating 2.0/5

Maggie Friends - 21/09/2021 Confirmed reviews ALL

This was supposed to be a luxury escape package with breakfast included, but the room was certainly not deluxe it was very small and pokey. The first morning we went for breakfast and the coffee order was wrong the breakfast order was wrong and it took 1hour 15 minutes to get one big breakfast with soft boiled eggs and one baked beans with chorizo. The second morning we thought we would chose quicker options: granola with yoghurt, and waffles. Bad choice we still waited over one hour and were told the chef liked to do the hot breakfasts first! They were both dreadful.

Dear Maggie R., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. We strive to provide a superior service experience for every customer; therefore your feedback will be taken into careful consideration. Please be assured that we are taking the appropriate measures to address the problems you had during your dining experience. Kind regards, Pullman Rotorua Team
Customer review rating 4.5/5

Anonymous Couples - 20/09/2021 Confirmed reviews ALL

Much better stay than previously

Dear Shirley S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Pullman Rotorua Team

Good stay

Customer review rating 4.5/5

Anonymous Couples - 19/09/2021 Confirmed reviews ALL

Good staff and very helpful in all we did

Dear Mr J., Thank you so much for your comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Loved it

Customer review rating 5.0/5

Shona B. Couples - 18/09/2021 Confirmed reviews ALL

Would suggest a Restaurant menu be in the room for us to look through. Extra pillows and a blanket would have been handy as the aircon wasn’t working- but we were given a heater which was great.

Dear Shona B., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for your suggestions, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Well located

Customer review rating 4.5/5

Anonymous Families - 16/09/2021 Confirmed reviews ALL

Reception person great. Room beautiful. Heating wouldn’t warm the room but they brought us a heater which was great.

good stay

Customer review rating 4.0/5

Alice Couples - 14/09/2021 Confirmed reviews ALL

people working at hotel are professional and friendly, could be a bit more pro active, but this good be level 2 restrictions

Dear Alice , We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager, Gagan Kaur

Beautiful Room, Great Service

Customer review rating 4.5/5

Anonymous Solo - 04/09/2021 Confirmed reviews ALL

The room was absolutely stunning! I thoroughly enjoyed my stay and will be back. The customer service was great.

Dear Chloe, Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Assistant Manager, Gagan Kaur.

Good Stay

Customer review rating 4.5/5

Joanna R. Couples - 02/09/2021 Confirmed reviews ALL

We were very comfortable. All.staff were polite and friendly. We would definitely visit again.

Dear Joanna, Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Assistant Manager, Gagan Kaur.

Beautiful room, nice location

Customer review rating 4.0/5

Laura B. Solo - 01/09/2021 Confirmed reviews ALL

Stayed during level 4 lockdown. Despite the restrictions was a good experience. Good service and nice food (very pricey)

Dear Laura B., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. We appreciate you sharing your concerns regarding the menu and pricing and will pass this on to management. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Close to all local amenities.

Customer review rating 4.5/5

Anonymous Business - 25/08/2021 Confirmed reviews ALL

Very clean room. Friendly staff.

Dear Julius V., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

good stay

Customer review rating 4.0/5

Anonymous Couples - 24/08/2021 Confirmed reviews ALL

all good

Dear Len C., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Good stay

Customer review rating 5.0/5

Mike Couples - 23/08/2021 Confirmed reviews ALL

Convenient. Friendly and helpful staff.

Dear Lynn P., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Perfect location

Customer review rating 4.0/5

Anonymous Couples - 22/08/2021 Confirmed reviews ALL

Staff were fabulous, friendly and professional which made our stay very pleasant

Dear Janine R., We very much appreciate your comments regarding your stay at the Pullman Rotorua, especially regarding our team. It is always a pleasure to receive positive feedback. I will share your comments with our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

Good stay

Customer review rating 3.5/5

Anonymous Business - 20/08/2021 Confirmed reviews ALL

It was very pleasant, very helpful staff

We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

Ticks almost all the boxes

TripAdvisor rating 4.0/5

MGA1600 Business - 19/08/2021 TripAdvisor review

This Pullman has a high standard of service, well appointed rooms and extremely well located (with excellent lake views from my room 509). The only disappointment was the lack of an executive lounge or cocktail service (which I enjoyed greatly on my previous visit)

Weekend away

TripAdvisor rating 5.0/5

59paulj 02/08/2021 TripAdvisor review

We love staying at this hotel as it well presented, The staff are absolutely fabulous from housekeeping to waitress and the front desk, they always make us feel so welcome. It is so close to most attractions and walking distance to the polynesian pools. We have another booking for latter this month.

Another enjoyable stay in comfortable hotel

TripAdvisor rating 5.0/5

alisonsRotorua 31/07/2021 TripAdvisor review

Warm and cosy for a Winter stay. Felt very welcome as a returning guest. Lovely lake view room where we could enjoy stunning sunrise over Lake Rotorua. Great breakfast served with smiles. Thank you Pullman team.

Probably better as a Novotel

TripAdvisor rating 3.0/5

Wits888 16/07/2021 TripAdvisor review

The staff are friendly. Especially Sela who goes out of her way to help. The hotel is good except for these 4 things: 1. this is probably the only hotel in Rotorua which is valet parking only. I hear that a self park option may be available soon so hopefully that happens sooner rather than later since most Rotorua visitors drive there for their visits. 2. there used to be an Executive Lounge but this has apparently been repurposes as a functions centre. This is a mistake. As an Accor Platinum member I choose places for with lounges as it allows me to conduct meetings in the hotel in reasonable privacy and easy access to coffee for my guest and I. This in my view is why you would spend more in a premium hotel like a Pullman or a Sofitel as opposed to say an Ibis. I do hope the hotel reconsiders the Executive Lounge. 3. There is no pool in this hotel, so it's strictly business only. Not quite a hotel you'd necessarily choose if you have kids on holiday. 4. I had specified that I have 2 adults and 1 child in each room ( I had 2 rooms). In both rooms, there was only a king bed. I was hoping they would have had either a mobile bed or at least put extra bedding on the couch. This is the second visit i've done with my family ( I had 3 rooms about 7 months ago) and I had the same issue then as well Outside of those things, the hotel is centrally located and within walking distance to most places in the city.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rotorua