Pullman Rotorua Hotel 5 stars

Could fault anything, keep up the good work

We loved to hotel and Restaurant food. We were dissapointed as we booked and upgraded to a lake view room or finally. We got rung by a staff member at the hotel saying they would like to upgrade us to a deluxe room. We agreed only to check in and find we lost our lake view and we had a disabled bathroom. We were not happy and complained to reception but they said they couldn't do anything as they were fully book. My wife and I couldnt do anything so had to say in that room. Dissapointed as we have been Accor members for a long time and have spent a lot of money on our travels with Accor. We are considering cancelling our membership.

Beautiful comfortable Hotel to enjoy with family. The rooms are elegantly furnished in a contemporary style. Staff are warm and friendly and the food is excellent. Club room a bonus

If you are visiting Rotorua, this hotel is definitely one of the best hotels to stay. It has a great location right in the middle of the city centre. The room is modern and clean, the staffs are friendly and the foods at the restaurant are great. Special mention to Anthony for making our dining experience a memorable one.

Very comfortable and lovely views of the Lake

A one night stay away for our wedding anniversary without kids. The location was amazing - a lovely romantic stroll through the government gardens and so close to the polynesian pools. Also a one block walk to Eat Street - where there is such a selection for dinner. Our room was luxury and the buffet breakfast so delicious. All the staff were friendly and so helpful.

We had four nights recently and it was really great, excellent service, great location, very nice rooms, it was thoroughly enjoyable.

Friendly and warm welcome on arrival. Well accommodated. Very nice spacious and clean room on the 6th floor. The view was great you could see the lake and the town from our room, just that the balcony blocked the whole view, but good enough. Cleanliness was great.

Expecting a 5 star stay, we had a very underwhelming experience. The room was lovely but the TV was in a terrible position quite a fair way out from the wall and we kept knocking into it. The advertised pillow menu was non-existent and the pillows provided did not suit. The bathroom was terrible. It's the first 5 star hotel I've been to with a shower curtain! Granted it was a disabled room, however at no point before or during check-in were we asked or even told this would be the case. Water pressure was non-existent making for a very long and frustrating shower to wash shampoo away. Advertised a rain shower which would have been great for my 6 foot tall partner but sadly there was no rain shower. The breakfast buffet was understaffed. The poor chefs were doing their best but the waits were long. The hot food buffet was empty for quite some time due to short staffing in the kitchen. I had to ask for replenishment only to be told there was none left, then minutes later the platter was replenished. This happen to me with the cold salmon and to another guest with oranges. Espresso coffees were very average. Empty plates, cups and glasses not cleared from our table despite staff not being busy. The food was very nice however. There was no parking either. We had to risk a ticket in a timed public parking space. My CC had a pending charge for $840 even though our accommodation was fully paid in advance. I understand a hold of maybe $200 for incidentals, but to charge for the entire stay twice is ridiculous. All this for a 5 star hotel with a 5 star price tag. We cancelled our last night and went to stay at the Jet Park instead. Here we had value for money, excellent espresso coffee, pillow menu, continental breakfast only but always topped up, and our plates cleared immediately. All that for half the price.

Needs improvement to justify 5 star rating

First time at the Pullman Rotorua. Fantastic room, awesome staff and wonderful food

It was great thank you to the the frontline staff

Rooms were good, service was very average, obviously not enough staff for Easter weekend, limited on site facilities ie no pool for the high cost

Hi, unfortunately when we arrived there was no booking for us. We were orginally booked in on Tuesday 30th March for one night, this was booked the APP. On Friday the 26th i phoned into the Hotel to get the booking changed to arrive on Monday 29th instead. The gentleman said it was changed but it wasnt. We did not get the welcome gift that is normally in our room, Im guessing that was due to the muckup around the bookings. Chelsea was very good on reception when we arrived and sorted the booking pretty quickly. We had a lovely dinner in the restaurant and was served by a very lovely friendly young lady Zara.

Paul and I really enjoyed our stay at the hotel. staff efficiënt and friendly making sure all needs were met room spacious and clean, comfortable bed.. Bistro dining a culinary delight. parking made easy with a manual fee of $25. on site parking