Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,214 reviews

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ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Pullman Rotorua

1135 Arawa St
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,214 reviews

TripAdvisor Rating  4.0/5  210 reviews

Certificate of excellence 2023

Smart eco-friendly hotel

TripAdvisor rating 5.0/5

Diasvalerie Couples - TripAdvisor review

Lovely hotel - really nice room with a good decor; the front desk staff were great and helpful especially charming Annabel and Vinil who gave us some great recommendations both for sightseeing and dinner. Centrally located. Helpful with parking arrangements too. We enjoyed our stay there.


Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

When we arrived on the Friday the check in was slow and cant find our booking for the Friday night as we were staying to nights. But the hotel its self was a great.

Dear guest, thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay overall. We understand that you experienced a delay in check-in and we apologize for this inconvenience. At Pullman Rotorua, we strive to provide excellent service and comfort at all times. We take any customer feedback as an opportunity to improve our services further and enhance our guest experience. Once again, thank you for staying with us and for providing us with valuable feedback. Kind regards, Pullman Rotorua team

Awesome stay

Customer review rating 5.0/5

Whānau01 Couples - Confirmed reviews ALL

Staff hospitality was on notch, the location was close to our event, the lakeside view room we booked was spacious which made our stay even more welcoming. This place will be our go to if I ever need accommodation in Rotorua.

Dear Whānau01, We are honored to hear that you enjoyed your stay with us at Pullman Rotorua. We are also pleased to know that our staff hospitality was top notch and that the lakeside view room you booked was spacious and made your stay even more enjoyable. It is always wonderful to hear when customers have had a positive experience, and we are grateful for your kind words. We hope that Pullman Rotorua can remain your go-to place for accommodation in Rotorua for many years to come. Warmest regards, Annabel Pullman Rotorua

Great stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

A great place to stay, conference amenities meet the needs of our organisation.

Thank you for taking the time to share your positive feedback about your stay at Pullman Rotorua. We are delighted that all of our conference amenities met the needs of your organisation and we hope you enjoyed being our guest. We pride ourselves on ensuring that all of our guests have a comfortable and enjoyable stay, so we appreciate your kind words. We look forward to welcoming you again in the future.

Another Great Stay with Friends

Customer review rating 5.0/5

Lynda Friends - Confirmed reviews ALL

6 of us stayed for a catch up. Our friends were really impressed with the friendliness of staff, the happy vibe, nice clean rooms & great food in the restaurant. It is definitely our "go to" hotel in Rotorua.

Dear Lynda, On behalf of Pullman Rotorua, thank you for your kind words. We are glad that your friends enjoyed their stay with us and were impressed by our friendly staff, refreshing vibe, clean rooms and restaurant. We strive to make the experience of each one of our guests as pleasant as possible and it is humbling to know that Pullman Rotorua is your “go to” hotel in Rotorua. Thank you again for taking the time to share your review. Sincerely, Pullman Rotorua Management

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Other web-users rate our hotel

  • 997 reviews 7.5/10 Location
  • 1,670 reviews 7.2/10 Room
  • 1,611 reviews 8.2/10 Service
  • 41 reviews 3.4/10 WiFi
  • 532 reviews 7/10 Cleanliness
  • 436 reviews 3.4/10 Value
  • 363 reviews 7.3/10 Breakfast
  • 353 reviews 8.7/10 Vibe

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