Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.4/5 1,890 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,890 reviews

TripAdvisor Rating  4.0/5  301 reviews

Certificate of excellence 2024

Appealing decor, good location

Customer review rating 5.0/5

Diane D. Solo - Confirmed reviews ALL

The hotel was updated, clean, and the breakfast buffet had a good selection of delicious foods.

Dear Diane D., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Great location but understaffed

Customer review rating 2.5/5

Heather T. Families - Confirmed reviews ALL

This hotel seemed understaffed. Phone calls to house keeping went unanswered, it took multiple calls to the front desk to get clean towels, and housekeeping didn’T. arrive until 4pm.

GOOD Stay

Customer review rating 4.5/5

Allen B. Couples - Confirmed reviews ALL

Nice room, great staff very helpful. Need to work on bill accuracy.

Dear Allen B., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Front Office

Good Stay at the Pullman Rotorua

Customer review rating 4.5/5

Eric H. Solo - Confirmed reviews ALL

The room was well appointed and clean. Service was responsive and the room was cleaned daily.

Dear Eric H., Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed your well-appointed, clean room and that our team provided responsive service. It’s wonderful to know the daily housekeeping met your expectations. We look forward to welcoming you back for another pleasant stay! Sincerely, Camille Front Office

Fantastic Stay !

TripAdvisor rating 5.0/5

RugbyMadKiwi Couples - TripAdvisor review

We had a fantastic stay a few days ago. With being an Accor Diamond member we used a Suite upgrade that needed to be used and wow what a Suite it was !! The room was stunning with great views , we had extremely comfortable bed and a great shower , we were very grateful and appreciative , no wonder we stay loyal to Accor. We had a top notch Dinner with fantastic service from Ella and Lyla. Lots of credit to the hard working chefs too. Another awesome thing was because they don’t have an executive lounge any more you can order house wine or beer at no cost if you are a Diamond or Platinum member ! What a great concept and we wish more Accor Hotels did that , we were told they are the only one that does so good on them !! We can’t fault this amazing Hotel with their friendly staff and we can’t wait to stay again !

Dear Guest, Thank you for taking the time to share your detailed review of your stay with us. We’re delighted to hear that you enjoyed our central location, the spacious room with stunning city views, and convenient amenities like the fresh milk dispenser and sparkling water tap in the lobby. It’s also great to know that you made the most of our e-bike rentals to explore Rotorua! We’re sorry to hear that the breakfast did not fully meet your expectations, particularly regarding the temperature of the dishes and the selection. Your feedback is invaluable, and we’ll share it with our kitchen team to improve the quality and variety of our breakfast offerings. We hope you and your wife had a wonderful tour of New Zealand, and we’d love to welcome you back for an even better experience next time. Kind regards, DJ Hotel Operations Manager Pullman Rotorua

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Other web-users rate our hotel

  • 899 reviews 8.2/10 Location
  • 1,443 reviews 7.6/10 Room
  • 1,374 reviews 8.6/10 Service
  • 17 reviews 6.9/10 WiFi
  • 450 reviews 7/10 Cleanliness
  • 356 reviews 7.5/10 Breakfast
  • 328 reviews 4.2/10 Value
  • 304 reviews 8.7/10 Vibe

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