Pullman Rotorua

Pullman Rotorua

Customer review rating (ALL Rating) 4.4/5 2,121 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS:-38.134659, 176.252605

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,121 reviews

TripAdvisor Rating  4.0/5  115 reviews

Lovely Staff and enjoyable stay

Customer review rating 4.5/5

H. Couples - Confirmed reviews ALL

Staff amazing and food out standing. Only thing which I found strange was the toilet and bathroom are in your room with opening above doors so no real privatizes.

Good stay

Customer review rating 4.5/5

C. Couples - Confirmed reviews ALL

Very friendly and helpful staff. Restaurant (for breakfast and dinner) is good and service is friendly again. Room is spacious but the lake view was not as good as expected because the hotel is not at the waterfront.

Customer review rating 4.0/5

Errol M. Business - Confirmed reviews ALL

Very nice central location. this location has a very good restaurant. My only complaint was the air conditioning did not work properly and i was very cold all night, I told reception on the way out they did not seem very interested. I stay here on business this is my forth stay.

Always friendly service and a great price

Customer review rating 4.5/5

Col Business - Confirmed reviews ALL

great team with prompt efficient and friendly service, it is a well appointed facility

Customer review rating 5.0/5

Sandra Friends - Confirmed reviews ALL

Servicec100 %

Good Service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

As expected, I was greeted warmly and cared for by staff throughout my stay.

Great Stay

Customer review rating 4.5/5

David Couples - Confirmed reviews ALL

Wonderful greeting at reception and very helpful Taf in particular,beautiful room and very spacious,clean and modern.Not totally happy with the bathroom setup,we have been married for 41 years but still prefer a little privacy for a toilet. However everything else about the Hotel was fantastic. Valet parking was fine,the restaurant was great ,all the staff we spoke to were pleasant and helpful. Will be back as soon as we can..

loved the Hotel , great Location ..

Customer review rating 5.0/5

Philip Couples - Confirmed reviews ALL

best Deal we had for a long time ..

Very nice business trip

Customer review rating 4.5/5

Melissa Business - Confirmed reviews ALL

The gold card allowed us to enjoy additional benefits from the hotel, this made for an even more enjoyable stay. We were blown away by the polite and helpful staff and the room was clean and beautiful as awlays. The delicious little platter on arrival made for a very welcoming arrival. Thanks team, Pullman! We look forward to our next business trip! Melissa

wonderful stay/and staff

Customer review rating 5.0/5

Happy T. Business - Confirmed reviews ALL

the rooms are great, massage in house was amazing, staff went above and beyond. great location.

ULTIMATE BEST EXPERIENCE EVER!!!

Customer review rating 5.0/5

Jade K. Couples - Confirmed reviews ALL

Have travelled around the world, stayed in various hotels and have never experienced this level of customer service/ professionalism & authenticity from our numerous staff interactions. Authenticity from people who appear to genuinely love human interaction & conversation - which we appreciated. Luxurious but understated decor from entry to suite, Pullman Hotel Rotorua personnel, have created an atmosphere of energy, an allure that amplifies the beauty of the hotel. Special Big Thank You to Concierge April & Restaurant Manager Vivek - very knowledgeable & unflappable. April & Vivek added the wow-factor to our stay.

Nice break

Customer review rating 5.0/5

Annette C. Couples - Confirmed reviews ALL

As I said a nice stay, But was a bit taken back by a $400.00 bound paid up front?? Usually $100.00..as I was we spent the $400.00 plus an extra $33.00 (approx) Also the rooms had no mini bars,biscuit's,chips the usual stuff found in a hotel rooms.. other then this staff great, food good.. I see Accor are charging for upgrades, were as members usually got an upgrade (if rooms available of course)

Well located and very friendly helpful staff

Customer review rating 5.0/5

Alex G. Couples - Confirmed reviews ALL

Best hotel experience ever from check in to check out we couldn’t fault our experience. We were upgraded to platinum package and loved every minute of it.

Well located

Customer review rating 3.5/5

Winifred L. Couples - Confirmed reviews ALL

The front desk was friendly and helpful. We still think arrangement in room for showering etc is not good. We would prefer more privacy perhaps a curtain across from toilet to shower.

Lovely Stay

Customer review rating 4.0/5

William R. Couples - Confirmed reviews ALL

A very pleasant weekend stay at the Pullman. Great facility and excellent service from pleasant staff

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We had a very enjoyable stay, the room, service and good was good.

Fantastic Stay

Customer review rating 4.5/5

Theuns S. Couples - Confirmed reviews ALL

Staff were friendly, we were greeted with a little fruit plate, room 903 is the best room we have ever stayed in. The only thing that I found very difficult is when we I looking at prices, I called a few times, no one verr answered and my e-mail was answered more than 24 hrs after I e-mail the hotel directly, hence I booked with booking.com

Dear Theuns S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely Gurinder Singh Assistant Manager

Excellent service

Customer review rating 4.5/5

Colin M. Couples - Confirmed reviews ALL

We needed to make a accommodation change. The Accor Pullman experience was excellent from reservation to departure. The hotel is clean and well appointed. The beds are excellent quality. The hosts (staff) are on-to-it all the time. Not one dropped opportunity to deliver excellent service throughout. We will be back soon

Dear Colin M., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely Gurinder Singh Assistant Manager

Great short break

Customer review rating 5.0/5

Jonathan Couples - Confirmed reviews ALL

Hit perfect weather, great view from a very comfortable room, friendly and helpful staff and good food.

Dear Jonathan S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vidhan Shah, Assistant manager, Pullman Rotorua.

Great stay

Customer review rating 4.5/5

Mark Business - Confirmed reviews ALL

Friendly helpful staff and spacious room. As there was only a small round table in the room the staff looked for another room option for me and then delivered a table into the room so I could work.

Dear Mark K., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vidhan Shah, Assistant Manager, Pullman Rotorua.

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