Dear Ramy M., Thank you very much for sharing your positive feedback with us. It is a pleasure to hear that you enjoyed your vacation and appreciated the relaxing atmosphere, activities, and family-friendly environment of the resort. A special thank you for mentioning Mr. Adel from our Front Desk team. We will gladly share your kind words with him, as recognition from our guests is always a great motivation for our colleagues. It is also wonderful to know that you appreciated the complimentary room upgrade and the welcome gift prepared for you as an ALL member. We are happy that these little touches made your stay feel even more special. Thank you as well for your feedback regarding the dinner selection. Your comments about the variety and quality of some dishes have been noted and will be shared with our Food & Beverage team. Your kind words mean a lot to the entire team, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay. With warm regards, Your Swissôtel Resort El Quseir Team

Dear Veronika K., Thank you very much for your wonderful review and for sharing such kind words with us. We are delighted to hear that you enjoyed every aspect of your stay and that our location, beautiful surroundings and, above all, our team made your first visit to Egypt so special. It means a great deal to us to know that you experienced our resort as authentic and welcoming. We are especially happy that Ahmed made such a positive impression on you with his attentive service during your morning breakfast. We will certainly share your lovely compliments with him and the entire team. It was a pleasure having you with us, and we truly hope to welcome you back for another wonderful stay. With warm regards, Your Swissôtel Resort El Quseir Team

Dear Zarko P., Thank you so much for this wonderful and detailed review! It truly means a lot to us to hear how comfortable you felt during your stay and that, above all, our team helped make your holiday so special. We are especially happy to hear that you enjoyed the creativity and attention to detail of our housekeeping team and their lovely towel animals. It is wonderful to know that these little surprises brought a smile to your faces each day. Your special recognition of Karam, Hamdy and Zakaria is greatly appreciated, and we will be delighted to share your kind words with them. We are very pleased that you felt so warmly welcomed and well taken care of both in the restaurant and at the bar. Your kind comments about our reception team and the entire staff are equally appreciated. Thank you also for your feedback regarding the WiFi. We understand how important a reliable internet connection is for our guests, and we are pleased to share that improvements are already planned and will be implemented soon. Your kind words are a wonderful motivation for our entire team. We would be delighted to welcome you back for another memorable stay! With warm regards, Your Swissôtel Resort El Quseir Team

Dear Andras S., Thank you very much for taking the time to share such detailed and thoughtful feedback with us. We are delighted to hear that you enjoyed our exceptional location, the natural surroundings and, above all, the beauty of the Red Sea and coral reef. It is particularly rewarding to know that our team made such a positive impression on you. Our colleagues are indeed one of the greatest strengths of our resort, and we will be very happy to share your kind words with them. We also greatly appreciate your honest comments regarding the condition of our rooms and facilities. We fully understand your observation that several areas of the resort would benefit from renovation and modernization. We are pleased to share that our renovation project will start soon, with comprehensive improvements planned across the resort. The aim is to significantly enhance the overall quality, comfort and guest experience while preserving the unique character and natural beauty of the property. Thank you as well for your positive assessment of our breakfast and for your feedback regarding the WiFi. We are pleased that the WiFi was accessible in your room, and we are already working on further improvements to our WiFi infrastructure to provide a more stable and reliable connection throughout the resort. Your feedback regarding sustainability is also greatly appreciated. The protection of our natural surroundings and coral reef is very important to us, and we continue to work on initiatives that support a more sustainable operation and help preserve the unique environment surrounding the resort. We are very pleased that, despite the areas you feel require improvement, you enjoyed your stay thanks to our beautiful setting and dedicated team. We truly believe that the upcoming renovation will allow us to further develop the resort's potential and create an even more outstanding experience for our guests. We hope to have the pleasure of welcoming you back in the future and showing you the progress we are making. With warm regards, Your Swissôtel Resort El Quseir Team

Dear Matej M., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall great stay, while we are naturally sorry that a few aspects affected your experience. We sincerely regret the difficulties you experienced with the WiFi connection. We are aware that the connection can be weaker in certain areas of the resort, and improvements to our WiFi infrastructure are already planned and will be implemented soon. We hope this will provide our guests with a more stable and reliable connection throughout the resort. We are also sorry to hear about the unpleasant smell coming from the bathroom and the difficulty you experienced when unlocking the door of room 2405. These are certainly not issues we would want our guests to experience. Had we been given the opportunity to assist you during your stay, our team would have been more than happy to investigate and resolve these matters promptly. We always encourage our guests to contact our Guest Relations or Reception team during their stay so that we can address any concerns immediately and, whenever possible, find a suitable solution. Nevertheless, we truly appreciate you bringing these points to our attention, as they allow us to follow up with the relevant departments and improve our standards. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay next time. With warm regards, Your Swissôtel Resort El Quseir Team

Dear Hassan S., Thank you for your wonderful review. We are delighted to know that you had such an amazing experience with us. Your kind words about the cheerful atmosphere, friendly service, and intimate ambience mean a great deal to our team. It was a pleasure having you as our guest, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Your Swissotel Resort El Quseir Team

Dear Kerem G., Thank you very much for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you enjoyed our beautiful resort, your room, the cleanliness, the excellent food, and especially the kindness and helpfulness of our team. At the same time, we sincerely regret that the connecting door to the neighboring room caused significant noise disturbances and even resulted in several sleepless nights. We fully understand how frustrating this must have been. Your comments have been shared with our management and engineering teams, as improving sound insulation is among the areas we are addressing as part of our upcoming maintenance and improvement efforts. We also appreciate your feedback regarding the beverage service during meals. Our current concept provides table service so that guests can enjoy their meals comfortably without having to leave their table. However, we understand that during busy periods this can sometimes result in waiting times. We are especially pleased that you were satisfied with the cleanliness of your room and appreciated the friendliness of our team. Your kind words will certainly be shared with our colleagues. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back in the future and providing you with an even more comfortable and relaxing experience. Warm regards, Your Swissôtel Resort El Quseir Team

Dear Jitka H., Thank you very much for your wonderful review and for your kind recommendation. We are delighted to hear that you enjoyed your stay and appreciated our beautiful beach, pool, and the warm hospitality of our team. It is especially rewarding to know that Mohamed made such a positive impression on you. We will be delighted to share your kind words with him—his thoughtful morning coffee question will certainly bring a smile to his face! Your appreciation means a great deal to all of us and motivates us to continue creating memorable experiences for our guests. We look forward to welcoming you back for another perfect holiday. With warm regards, Your Swissôtel Resort El Quseir Team

Dear Jiri T., Thank you very much for sharing your wonderful review and for your kind words about your stay at Swissôtel Resort El Quseir. We are delighted to know that you had such an enjoyable holiday and that you appreciated our clean and well-equipped rooms, the quality of our cuisine, and our unique location by the beautiful coral reef. It is especially rewarding to hear that our front desk team, restaurant staff, and housekeeping made such a positive impression on you. Your recognition means a great deal to all of us. We are also pleased that you enjoyed both our Italian restaurant and the main buffet dinner. At the same time, we appreciate your feedback regarding the concierge service. Your comments have been shared with the relevant team so that we can further enhance this aspect of our guest experience. It was a pleasure to have you with us, and we are truly honored that you would like to return. We look forward to welcoming you back for another memorable stay. With warm regards, Your Swissôtel Resort El Quseir Team

Dear Zakaria H., Thank you very much for your wonderful review and for choosing to stay with us for the third time. Your continued trust and loyalty mean a great deal to us. We are delighted to hear that you enjoyed our facilities and found our team to be helpful and well organized. Your kind words are truly appreciated and will be shared with our staff. It is always a pleasure to welcome you back, and we look forward to hosting you again for your fourth visit. With best regards, Your Swissotel Resort El Quseir Team

Dear Khloud H., Thank you for sharing your thoughtful feedback with us! We’re so pleased to hear that you enjoyed the peaceful atmosphere of our hotel and that it was exactly the relaxing getaway you were looking for. It’s wonderful to know that our team made such a positive impression. Your kind words mean a great deal to us, and we’ll be sure to share them with everyone. We're also glad our maintenance team responded promptly and followed up regarding the air conditioning. We sincerely appreciate your comments about the room and housekeeping. Your feedback is invaluable, and we're happy to share that we have plans to upgrade our rooms, including replacing older air conditioning units, to provide an even more comfortable stay. We will also review our housekeeping procedures to ensure bed linen changes are carried out more consistently and communicated clearly to our guests. Thank you again for choosing to stay with us. We hope to welcome you back soon so you can experience the improvements firsthand! With best regards, Your Swissotel Resort El Quseir Team

Dear Paul E., Thank you so much for your amazing review! We're thrilled to hear that you absolutely loved your stay with us. It's wonderful to know you enjoyed our food, friendly team, comfortable accommodations, and especially the incredible house reef for snorkeling. Your kind words mean a great deal to us, and we can't wait to welcome you back for another unforgettable stay in paradise! With best regards, Your Swissotel Resort El Quseir Team

Dear Mahmoud E., Thank you for taking the time to share your detailed feedback. We are pleased to know that, overall, you had a good stay and appreciated the cleanliness of the hotel. We sincerely apologize that the air conditioning did not meet your expectations and that the room design and décor felt outdated. We are happy to share that we are planning a room renovation project in the near future to provide a more modern and comfortable experience for our guests. We also regret the delay you experienced during the reservation process and appreciate your comments regarding the WiFi speed. Your feedback has been shared with the relevant teams, and we are working to improve both our response times and internet service. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, Your Swissotel Resort El Quseir Team

Dear Mohamed A., Thank you so much for your wonderful review and for recommending our hotel. We are delighted to hear that you had such a smooth and enjoyable stay, and that you appreciated the comfortable atmosphere and the helpfulness of our team. It is especially rewarding to know that Adel at Reception, our Front Office Manager Asaad, and our Guest Relations colleague Mohamed made such a positive impression on you. Your kind words will certainly be shared with them, as they will be thrilled to know their efforts were appreciated. We also sincerely thank you for your constructive feedback regarding our animation team. We appreciate your suggestion for a more active program with a greater variety of activities, and we will share your comments with the relevant department as we continuously strive to enhance our guests' experience. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. With best regards, Your Swissotel Resort El Quseir Team

Dear Marwa H., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the cheerful atmosphere, the excellent snorkeling right off the beach, and the quality of our food. Your kind words mean a great deal to our team. We also appreciate your constructive comments regarding the food variety and room renovations. Please be assured that we are continuously working to enhance our guests' experience. As part of our ongoing commitment to improvement, we are currently carrying out maintenance works in different areas of the hotel to upgrade our facilities and ensure an even more comfortable stay. We truly value your feedback and hope to have the pleasure of welcoming you back soon so you can experience these improvements firsthand. With kind regards, Your Swissotel Resort El Quseir Team

Liebe Suna E., vielen Dank für Ihre freundliche Bewertung und dafür, dass Sie Ihre Eindrücke mit uns geteilt haben. Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten. Ein besonderes Dankeschön für Ihr Lob an unser Animationsteam – wir werden Ihre netten Worte sehr gerne weitergeben. Es ist schön zu wissen, dass unser Team zu einem gelungenen Urlaub beitragen konnte. Vielen Dank auch für Ihre Bewertungen der Unterkunft und des WLANs. Ihr Feedback zur Geschwindigkeit der Internetverbindung nehmen wir ernst und werden es im Rahmen unserer kontinuierlichen Verbesserungen berücksichtigen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen erneut einen erholsamen Aufenthalt zu bereiten. Mit freundlichen Grüßen Ihr Swissotel Resort El Quseir Team

Dear Karouna S., Thank you for your positive feedback. We are delighted to hear that your getaway expectations were met during your stay with us. It is our goal to provide a memorable experience for all our guests. We are looking forward to hosting you again soon. With kind regards, Your Swissotel Resort El Quseir Team