Mövenpick Resort El Quseir

Dear Maged, Thank you for taking the time to tell us about your experience on Tripadvisor. The entire team is delighted that you had such a nice holiday with us and that you were very satisfied with our service! Your comments and feedback are welcome and very important to us. Indeed, your praise is our greatest motivation and we are delighted to read that our team did everything possible to make your stay as successful as it should be. The whole team would be happy to welcome you again soon.

Dear Harald S., thank you very much for your review about your stay in our hotel. We are pleased to read that the majority of you had a great vacation with us. We are also glad that you liked our rooms and that our staff could inspire you with our service. We agree with you that Ibrahim not only has a great voice, he can also create a great atmosphere among the guests, and managed to make everyone enjoy or even dance. It is true that the payment by Amex credit card did not work the day you wanted to pay, this has to do with Amex, also you can only pay with EGP through Amex not with any other currency. We are sorry that this caused you inconvenience. We are very sorry to read that you and your family had to receive medical treatment for stomach problems. This is certainly not an experience we would wish on anyone, including ourselves who eat and drink at the hotel on a daily basis. Rest assured that we take this information very seriously and have already initiated an investigation into the possible causes of your report. It is true that every year the number of guests with gastrointestinal complaints is increasing in all hot countries. This phenomenon can have many different reasons, such as heat, cold drinks and unusual spices or foods. For this reason, we always closely monitor the number of current cases in the hotel and have contingency plans ready in case this number exceeds normal. During your stay, no stomach complaint was reported by any guest. In addition, we would like to point out that if there were a truly general problem with our food and beverage service, the number of guests affected would be very large, which would result in immediate intervention by local health authorities. This has not happened. We also routinely have samples of our food and all water supplies tested for bacteriological traces. All analytical results we received from samples submitted during your stay showed no trace of contamination. Finally, in order to guarantee a high level of hygiene in our food and beverage operations, our hotel collaborates with the external auditing company SGS, according to the International HACCP standards. The results of these regular audits prove our commitment to food and beverage hygiene. Of course, we will not disagree with the diagnosis of your doctor in Switzerland. However, we would have preferred if you had contacted us directly and assisted us with the investigation. Some very important questions remain unanswered. In which restaurant did you have your meals? When did the stomach complaints start? Did you always eat your food right away or possibly expose it to high temperatures for a long time? Did you eat any foods that seemed suspicious? Did you consume food or drink outside the hotel (perhaps while driving to the hotel or at the airport)? We would be grateful if you could contact us at re… to better understand these details. Once again, we would like to express our deepest regret for the inconvenience caused by this stomach complaint and credit card payment, and hope that we have been able to clarify that this is really not a general problem with our services. Should you have any further concerns or questions, we are of course at your disposal at any time. Your Mövenpick Resort El Quseir Team

Dear Ryan R., first of all, we would like to thank you for taking the time to post your impressions following your holiday at Mövenpick Resort El Quseir. It's great that your holiday with us met your expectations and that our hotel complex, the culinary offerings and the friendliness of our staff were able to inspire you. If you get wanderlust again, we look forward to welcoming you back to our little paradise. Sunny greetings Your Mövenpick Resort El Quseir team

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mövenpick Resort El Quseir. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maya Mitulski Quality Manager

Dear Mrs. Asmaa B., We very much appreciate your comments regarding your stay at the Mövenpick Resort El Quseir. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maya Mitulski Quality Manager