Mövenpick Resort El Quseir 4 stars

Dear Mr. S. , thank you very much for your kind and positive feedback. We are delighted to read that you enjoyed our beautiful location, the quality of our food, and the friendly atmosphere of our resort. It is especially nice to know that you appreciated the calm environment and that you felt well taken care of throughout your stay. A special thank you for highlighting Hanni, your room keeper – we will be very happy to share your kind words with him. He will certainly be pleased to know he contributed to your enjoyable stay. We also appreciate your feedback regarding breakfast and our team. While we are pleased that these aspects met your expectations, we will continue to strive for further improvement to make your next stay even more enjoyable. We are very happy to hear that you are considering returning, and we truly look forward to welcoming you back again soon. Kind regards, Your Mövenpick Resort El Quseir Team

Dear Ms. S. A., thank you very much for taking the time to share your detailed feedback with us. We are pleased to read that you enjoyed our beautiful location, views, beach, as well as the quality of our dinner at the Orangerie and the friendliness of our team. Your kind words about Ahmet are truly appreciated and will be gladly shared with him. At the same time, we are very concerned to read your comment regarding the possible presence of bed bugs. Please allow us to express our sincere apologies for this experience. This is certainly not in line with our standards. As you have already contacted us directly, please be assured that we are taking this matter very seriously and are currently investigating it thoroughly together with our housekeeping and pest control teams. We also thank you for your constructive feedback regarding the bar, lunch options, fitness area, and overall recognition. Your suggestions, including more diverse drink selections, local wine options, and healthier, locally inspired dishes, are highly appreciated and will be shared with the respective teams for review and improvement. Regarding the level of recognition, we regret that it did not fully meet your expectations and will continue working on enhancing our guest experience in this area. Your feedback is very valuable to us, as it helps us continuously improve our services. We truly hope to have the opportunity to welcome you back in the future and restore your full confidence in our resort. Kind regards, Your Mövenpick Resort El Quseir Team

Dear Ms. F., thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly delighted to read your kind words about our staff, facilities, food offerings, and overall service. It is especially rewarding to know that our team members across different departments – including the dive school, bar, housekeeping, and entertainment – contributed to making your stay so enjoyable. Your special recognition of Abdou, Mahmoud, Hany, Miriam, and our team at Top of the Rocks is sincerely appreciated and will be shared with great pride. At the same time, we would like to thank you for your constructive and very important feedback regarding the reef environment and sustainability efforts. We are deeply concerned to read your observations about the condition of the reef and fully understand the importance of marine protection in our destination. Please rest assured that environmental sustainability and reef protection are areas we take very seriously, and your comments will be shared with the relevant management teams for thorough review. We also appreciate your suggestions regarding marine monitoring, guest education, controlled diving practices, and conservation initiatives. Feedback like yours is extremely valuable, as it highlights areas where we can further develop our environmental programs and strengthen our cooperation with marine specialists and external partners. Regarding your comments on the loyalty program and recognition level, as well as sustainability indicators such as single-use plastics and food initiatives, we sincerely thank you for your honest assessment. While we are pleased that certain elements of your stay met your expectations, we acknowledge your concerns and will continue working on improving consistency and impact in these areas. Your feedback is highly appreciated, as it helps us identify both our strengths and areas where we must continue to evolve. We truly hope to have the opportunity to welcome you back in the future and provide an even more refined and sustainable experience. Kind regards, Your Mövenpick Resort El Quseir Team

Sehr geehrter Herr G., herzliche Grüße aus dem Mövenpick Resort El Quseir. Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir schätzen Ihre ehrlichen Anmerkungen sehr, da sie uns helfen, die Erwartungen unserer Gäste noch besser zu verstehen. Es tut uns leid zu hören, dass Sie sich durch die häufigen Nachfragen unseres Teams gestört gefühlt haben. Diese erfolgen stets mit der Absicht, das Wohlbefinden unserer Gäste sicherzustellen. Gleichzeitig haben wir vollstes Verständnis für Ihren Wunsch nach mehr Privatsphäre und werden Ihr Feedback entsprechend berücksichtigen. Bezüglich des WLANs möchten wir uns für die Unannehmlichkeiten durch die instabile Verbindung, insbesondere in den Abendstunden, entschuldigen. Ihr Hinweis ist für uns sehr wertvoll und hilft uns dabei, unseren Service in diesem Bereich weiter zu verbessern. Vielen Dank nochmals für Ihre Rückmeldung. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen einen noch angenehmeren Aufenthalt zu bieten. Mit freundlichen Grüßen Ihr Mövenpick Resort El Quseir Team

Dear Mr. A., thank you very much for your heartfelt feedback. We are thrilled to hear that you continue to enjoy staying with us every year and that your experiences—from booking to check-in, room upgrades, and our team’s service—have exceeded your expectations. It is wonderful to know that you appreciated our cleanliness, tranquil atmosphere, breathtaking views, and sustainability initiatives. Your recognition of our team and All Accor colleagues is highly valued and will be shared with them—they will be delighted to know they contributed to your memorable stays. We sincerely thank you for your continued loyalty and look forward to welcoming you back to Mövenpick Resort El Quseir for many more joyful visits. With kind regards, Your Mövenpick Resort El Quseir Team