Dear Mr. Mohamed, Thank you very much for your wonderful review and for choosing Mövenpick Resort El Quseir for your stay. It is truly a pleasure to know that you enjoyed every aspect of your experience with us — from our attentive service and culinary offerings to the beauty of our secluded bay and beach. Your kind words are a wonderful recognition of the experience we strive to create for every guest. We are especially delighted that Mr. Abdelgawad from our Reception team, Mr. Mustafa and the Alfresco team, as well as Mr. Mohamed from Orangerie, contributed to making your stay so memorable. We will be sure to share your appreciation with them personally. Nothing makes us prouder than seeing our colleagues create genuine moments of hospitality and connection. Thank you for considering Mövenpick Resort El Quseir one of the best hotels in the region. It was our pleasure to have you with us, and we sincerely hope to welcome you back soon for another exceptional and relaxing stay by the Red Sea. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Hassan, Thank you for your wonderful review and for sharing such kind words about your experience with us. It is truly heartwarming to know that from start to finish, your stay was filled with memorable moments and that our team contributed to such an exceptional experience. We are especially delighted that Mariam at Reception made a lasting impression through her warm hospitality and attentive service. Your lovely mention of our management team and their genuine smiles and positive energy in the mornings means a great deal to us. Creating a welcoming atmosphere where every guest feels valued is at the heart of our hospitality, and your recognition is a wonderful encouragement to the entire team. We sincerely appreciate your kind words and look forward to the pleasure of welcoming you back for another outstanding stay at Mövenpick Resort. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mohamed K., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that, overall, you had a great experience at our resort. We are, however, sorry to learn about the confusion and disappointment you experienced regarding the padel court charges and the use of your Racket Center voucher. We fully understand your concern, especially as you were playing together with two other guests and our tennis instructor in a recreational setting rather than participating in a formal private lesson. We also appreciate your frustration regarding the voucher, particularly as you had expected it to be accepted as a payment method. Please be assured that we take your comments seriously. We will review the circumstances with our Racket Center team and clarify the applicable conditions for court rentals, private lessons, and voucher usage to ensure that these are communicated more clearly to our guests in the future. We sincerely regret that this situation affected an otherwise enjoyable experience. Your feedback is valuable to us and helps us identify areas where we can improve our service and communication. We hope to have the pleasure of welcoming you back to our resort and providing you with an even smoother and more enjoyable experience next time. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Samih L., Thank you very much for sharing your experience with us and for taking the time to provide such detailed feedback. We are delighted to know that you enjoyed the beautiful location of our resort, your Junior Suite, and especially the wonderful snorkeling opportunities along our beach and reefs. It is equally heartening to hear your appreciation of our friendly and welcoming team. We will be delighted to share your kind words with our colleagues, who will certainly be encouraged by your recognition. We are, however, sorry to learn that our culinary offerings did not fully meet your expectations. We fully appreciate that culinary preferences and tastes are very personal, and with the variety of choices available, our aim is to ensure that every guest can find something to enjoy. Nevertheless, we sincerely wish that you had shared your preferences with us during your stay. We would have been delighted to arrange a more personalized dining experience for you, including the opportunity to enjoy a specially curated dinner with our Executive Chef. Your feedback is truly valuable to us, as our goal is to ensure that every aspect of the guest experience reflects the quality and standards we strive to uphold. We will share your comments with our Food & Beverage and Culinary teams as we continue to enhance the quality, variety, and overall dining experience we offer. Thank you once again for choosing Mövenpick Resort and for sharing your valuable feedback with us. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable, personalized, and memorable stay. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Eslam M., Thank you very much for taking the time to share such detailed feedback following your recent stay with us. We are delighted to know that you enjoyed our beautiful location, pristine beach, relaxing infinity pool, and our recently renovated rooms. It is especially wonderful to hear that you had such a positive experience with our breakfast selection and that the variety and quality of our bakery offerings met your expectations. We are also pleased that Mariyam and our Reception Team were able to make you feel welcomed and well taken care of. Your kind words regarding the warmth, attentiveness, and dedication of our colleagues are truly appreciated, and we will be delighted to share your compliments with the team. At the same time, we sincerely appreciate your constructive comments. We are sorry that the air conditioning in our restaurant and lobby did not provide the level of comfort you expected, and we are grateful for your understanding regarding the temporary issue with the air conditioning in your room. Your feedback has been shared with our Engineering and Operations Teams for further attention. We also take your comments regarding our dinner offering very seriously. Your suggestions concerning a greater variety of clearly presented meat and chicken dishes, as well as your observations regarding our dessert selection, are valuable to us. Our Culinary Team continuously reviews and develops our menus, and feedback such as yours helps us identify opportunities to further enhance both variety and quality. We would also like to kindly highlight that our dinner experience follows a daily changing concept, offering a diverse selection of international and regional cuisines throughout the week. Our themed evenings include International, Oriental, French, Mediterranean, Asian, Egyptian, and even Swiss-inspired cuisine. We fully understand that culinary preferences are very personal, and while we strive to offer a wide variety of choices to suit different tastes, we truly regret that some of the dinner selections did not fully meet your expectations. We only wish that you had shared your preferences with us during your stay. Our team would have been delighted to assist you personally and, together with our Executive Chef, explore suitable alternatives or arrange a more personalized dining experience tailored to your preferences. It was a pleasure having you as our guest, and we truly hope to have the opportunity to welcome you back to our resort. We would be delighted to make your next stay even more enjoyable, comfortable, and memorable. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Youssef S. H., Thank you very much for taking the time to share your feedback following your stay at Mövenpick Resort El Quseir. Please also accept our belated best wishes on the occasion of your anniversary. We are delighted to hear that, apart from the concerns you mentioned, you enjoyed your stay with us and would consider returning in the future. At the same time, we sincerely regret that our water policy negatively affected your experience during such a special occasion. We fully understand that drinking water is an essential necessity, and we are sorry that the associated cost caused you discomfort during what should have been a memorable and enjoyable celebration. We only wish you had shared your concerns with our Reception or Guest Relations team during your stay. They would have been more than happy to listen to your concerns and do their utmost to assist you and ensure that your wedding anniversary was as pleasant and memorable as possible. We have also taken note of your comments regarding the limited variety of dinner options. We understand that a diverse culinary selection is an important part of the overall holiday experience, and your feedback has been shared with our Culinary team for further review and consideration. Your feedback is invaluable to us, as it helps us better understand our guests' expectations and identify opportunities for improvement. We truly regret that this particular aspect affected your overall impression of what was otherwise a positive stay. We sincerely hope that, despite the concerns you encountered, you will reconsider visiting us again in the future and give us the opportunity to provide you with the enjoyable, relaxing, and exceptional experience you deserve. Best regards, Mövenpick Resort El Quseir Team

Dear Mr Mohamed, Thank you for sharing your lovely feedback with us. We are delighted to know that you enjoyed a comfortable and peaceful stay and appreciated the calm atmosphere and positive vibes of our resort. It is especially heartwarming to hear your kind words about our team. Genuine hospitality and attentive service are at the heart of the Mövenpick experience, and your appreciation is a wonderful encouragement to all of us. We look forward to welcoming you back to Mövenpick Resort El Quseir for another relaxing and memorable escape. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms Z., Thank you very much for sharing such a wonderful review of your stay at Mövenpick Resort El Quseir. We are delighted to know that our beautiful Red Sea location, the quality of our accommodations, and especially the warmth and professionalism of our team exceeded your expectations. Creating a truly relaxing and memorable experience for our guests is at the heart of what we do, and your kind words are a wonderful recognition of our colleagues’ dedication and hospitality. It was our pleasure to welcome you, and we sincerely hope to have the privilege of welcoming you back to Mövenpick Resort El Quseir for another exceptional and relaxing escape. Warm regards, Mövenpick Resort El Quseir Team

Dear Mr Ahmed, Thank you very much for your kind and wonderful feedback. We are delighted to know that you had an excellent experience at Mövenpick Resort E. Quseir. Your appreciation means a great deal to our entire team and inspires us to continue creating memorable stays through genuine Egyptian hospitality, attentive service, and the highest standards of comfort. It was our pleasure to have you as our guest, and we truly hope to have the privilege of welcoming you back to our resort for another exceptional and unforgettable stay by the Red Sea. Until we meet again, we wish you many beautiful memories and look forward to seeing you soon. Warm regards, Your Mövenpick Resort E. Quseir

Dear Mr. T., Thank you very much for taking the time to share such a wonderful and detailed review of your stay with us. We are delighted to know that you enjoyed our warm and attentive service, delicious cuisine, peaceful atmosphere, and the activities available in and around our resort. It is especially pleasing to hear that you appreciated the beauty of our coral reef and the unique experiences it offers right from the beach. Please accept our sincere apologies for the inconvenience caused by the air-conditioning issue in your room. We are pleased that our team was able to resolve the matter by arranging a room change and that, in the end, everything worked out well for you. Regarding the designated swimming areas, we kindly appreciate your understanding. As part of our commitment to protecting the beautiful marine environment surrounding our resort, we have carefully designated specific areas for swimming in order to preserve the coral reef and its delicate ecosystem. We are very happy that you were nevertheless able to enjoy the exceptional underwater world through snorkeling and diving. Thank you once again for your kind words and valuable feedback. We truly hope to have the pleasure of welcoming you back to Mövenpick Resort El Quseir for another relaxing and memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Johan V. P., Thank you for your kind words regarding your recent stay at Mövenpick Resort El Quseir. We are delighted to hear that you found our place and service to be amazing. We also sincerely appreciate your honest comments regarding our CO₂-related food information and understand how you felt about its presence during your holiday. We are truly sorry that the messaging around CO₂ and food choices came across as intrusive or made you feel uncomfortable. We fully understand that a holiday is a time to relax, enjoy your meals, and make your own choices freely, without feeling judged or pressured. Our intention is certainly not to tell our guests what they should or should not eat. The information forms part of our sustainability efforts and is intended simply to raise awareness and provide an opportunity for those who are interested to make informed choices. Nevertheless, we appreciate that the way such information is communicated can affect the overall guest experience, and we will take your feedback into careful consideration when reviewing our approach. Your comments are valuable to us and help us better understand our guests' expectations. We remain committed to finding the right balance between our sustainability initiatives and ensuring that our guests feel completely comfortable and at ease throughout their holiday. We sincerely hope to have the pleasure of welcoming you back to Mövenpick Resort El Quseir, where you can relax, unwind, and enjoy another memorable stay with us. Best regards, Mövenpick Resort El Quseir Team

Dear Mr. Mohamed G., Thank you very much for taking the time to share your feedback regarding your stay at Mövenpick Resort El Quseir. We are delighted to hear that you had a wonderful experience and, most importantly, that your entire family enjoyed their stay. Knowing that you were happy with your overall experience is a great source of motivation for our entire team. At the same time, we sincerely apologize for the inconvenience caused by the air-conditioning system. We fully understand how important a comfortable room temperature is, particularly during the warmer months, and we regret that its performance did not meet your expectations. Your comments have been shared with our Engineering team for review and further improvement. Regarding the room allocation, please rest assured that rooms are assigned according to the room category and booking details confirmed in our system. Nevertheless, we fully understand your disappointment regarding the initial room and appreciate you bringing this matter to our attention. We are pleased that our team was able to respond to your concerns and arrange an alternative room that better met your expectations. Thank you once again for your constructive feedback and for highlighting both the positive aspects of your stay and the areas where we can improve. We sincerely hope to have the pleasure of welcoming you and your family back to Mövenpick Resort El Quseir and providing you with an even more comfortable, seamless, and enjoyable experience. Best regards, Mövenpick Resort El Quseir Team

Dear Ms D., Thank you sincerely for your wonderful review. We are delighted to know that your stay with us was unforgettable and that you experienced the high level of service we strive to provide at Mövenpick Resort. We are especially pleased to hear your kind words about Hany. We will be delighted to share your appreciation with him, as thoughtful recognition from our guests is one of the greatest motivations for our team. It is also wonderful to know that you enjoyed all three of our restaurants. We take great pride in offering our guests a memorable culinary experience, complemented by warm and attentive hospitality. Your kind words are truly appreciated and inspire us to continue creating exceptional experiences for every guest. We hope to have the pleasure of welcoming you back soon for another unforgettable stay by the Red Sea. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. Caterina S., Thank you very much for returning to Mövenpick Resort El Quseir for your third visit and for taking the time to share such detailed and constructive feedback with us. We are delighted to know that you continue to enjoy our resort and appreciate its unique location, beautiful architecture, natural surroundings, and stunning sea views. It is especially gratifying to hear that you continue to value our beautiful beach and the direct access it offers to the waters of the Red Sea. We are also pleased that you appreciated the excellent service and attentiveness of our beach and restaurant teams. We will certainly be delighted to share your kind words with our colleagues. At the same time, we sincerely appreciate your candid feedback regarding the areas where we can further improve. We have taken particular note of your comments concerning the bathroom in the Junior Suite. Please be assured that we continuously invest in the renovation and enhancement of our rooms and bathrooms, and your observations will be taken into consideration as part of these ongoing efforts. We also thank you for your feedback regarding the variety of our buffet offerings. While we are pleased that you appreciated the quality of our cuisine, we fully understand your desire for greater variety throughout your stay. Your comments have been shared with our Culinary team as part of our ongoing review and development of our dining concepts. Regarding the sun loungers, we fully understand your frustration when they are reserved for extended periods while guests are absent. We recognize that this can affect the enjoyment of our beautiful beach, and we will continue to monitor the situation while encouraging all guests to be considerate of others. We also appreciate your suggestion regarding fans or other cooling solutions for our outdoor dining areas during the summer months. The aesthetics and atmosphere of these spaces are indeed an important part of the resort experience. Your suggestion has been shared with the relevant team for consideration. Regarding our house reef, we are delighted that you continue to value the direct access to the sea and the unique marine environment surrounding our resort. As natural coral reef ecosystems can change over time, we remain strongly committed to protecting and preserving this precious environment for our guests and future generations. Finally, we truly appreciate your thoughtful comments regarding sustainability. We fully agree that our sustainability initiatives should go hand in hand with maintaining the quality and service standards our guests expect from a five-star resort. Sustainability should never come at the expense of guest comfort or service quality. We continuously strive to find the right balance between responsible practices, environmental protection, and delivering an exceptional experience to our guests. We deeply value your continued loyalty and your honest and constructive feedback. We are truly grateful that you chose Mövenpick Resort El Quseir for a third time, and we hope that on your next visit you will notice further positive developments in the areas you have highlighted. We sincerely look forward to welcoming you back for your fourth visit and to making your next stay even more enjoyable and memorable. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr Mohamed, Thank you sincerely for your wonderful and heartfelt review. It is a true pleasure to know that our Resort feels like a place where you can find everything you need for a comfortable and relaxing holiday. We are especially delighted to hear that you appreciated the warm hospitality of our team and the organization of the Resort. Knowing that you choose to spend your summer holidays with us year after year is the greatest compliment we could receive. We will be sure to share your special appreciation with Chef Ayman and the entire team. Your kind words will certainly mean a great deal to them. We are already looking forward to welcoming you back for another unforgettable summer filled with relaxation, exceptional service, and beautiful moments. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr Waleed, Thank you sincerely for sharing such a wonderful and detailed review of your second experience at Mövenpick Resort El Quseir. It is a true pleasure to know that you continue to appreciate the unique character of our resort, from its earthy architecture and distinctive design to the breathtaking coral reefs and the beautiful views from every corner. We are delighted that the atmosphere and natural surroundings once again made your stay so special. We are especially grateful for your generous recognition of our team members. Your kind words about Mr. Waleed, Mr. Mohamed, Ms. Mariam, Mr. Taha, Mr. Ibrahim, Mr. Mustafa from Rock Café, Mr. Mustafa from Freska Restaurant, Mr. Jaber on the beach, and Mr. Korolos at the hotel bar are truly appreciated. We will be delighted to share your compliments with each of them. Such personal recognition is one of the greatest rewards for our colleagues and an inspiration to continue creating memorable experiences for our guests. Knowing that this was your second visit and that our team has once again left you with the feeling that you would like to return is the highest compliment we could receive. We look forward to welcoming you back to your home by the Red Sea for your next unforgettable Mövenpick experience. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms G., Thank you from the bottom of our hearts for this exceptionally thoughtful and heartfelt review. Reading your words is truly an honor for the entire Mövenpick El Quseir family. To know that returning to our resort continues to bring you the same excitement and happiness each time is the greatest compliment we could receive. While our architecture, setting, and Red Sea surroundings create the stage, you have captured beautifully what we believe makes Mövenpick El Quseir truly special: our people and the genuine hospitality they share with our guests. We will be delighted to share your kind recognition with Ms. Maya Mitulski, Mohamed Fawzy, Mohamed Saeed, Gaber, Mahmoud, Ghada, Shaimaa, the entire Orangerie team, Mohamed Gamal, Ashraf, Khaled, Ahmed Attallah, Samy, and all the colleagues you so warmly mentioned. Your words about them being “one perfectly synchronized orchestra” are particularly touching. Every smile, thoughtful gesture, and moment of care is indeed part of the experience we strive to create. We also sincerely appreciate your constructive suggestion regarding a ramp to the beach. Accessibility and comfort for all our guests are very important to us, and your feedback—especially from the perspective of travelling with a baby and stroller—is valuable. We will gladly share your suggestion with the relevant team for consideration. Most of all, thank you for returning to us, for trusting us with your holidays, and for taking the time to recognize so many of the wonderful colleagues who make Mövenpick El Quseir what it is. Knowing that you leave happy and already look forward to your next visit means more to us than words can express. Until your next arrival, we wish you and your family many beautiful moments—and we look forward to welcoming you home once again. With warmest regards, Your Mövenpick Resort El Quseir Team

Dear Mr Ayman, Thank you very much for your wonderful review and for sharing your experience with us! We are delighted to hear that you enjoyed such an excellent and comfortable stay. It is especially rewarding to know that our attentive service, delicious cuisine, and beautiful pools all contributed to a truly memorable experience. At Mövenpick, we strive to combine genuine hospitality with refined comfort and exceptional attention to detail, and your kind words are a wonderful encouragement to our entire team. We look forward to welcoming you back soon for another relaxing and unforgettable stay. Warm regards, Your Mövenpick Resort El Quseir Team