Mövenpick Resort El Quseir 4 stars

Dear Ms. V., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the comfort of our bungalows and appreciated the well-maintained and thoughtfully designed surroundings of our resort. Creating a relaxing atmosphere in a beautiful and harmonious setting is very important to us, so your kind words truly mean a lot. It is also wonderful to know that you found our staff to be friendly. Genuine hospitality and warm service are at the heart of what we do, and your recognition is greatly appreciated. Thank you as well for your feedback regarding the Wi-Fi speed. We continue working on further improvements to provide an even better and more reliable connection for our guests. We hope to have the pleasure of welcoming you back again soon for another comfortable and relaxing stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. L., thank you very much for taking the time to share such a detailed and thoughtful review of your stay at the Mövenpick Resort El Quseir. We are absolutely delighted to hear that you had a fantastic week with us and that you are already planning your next trip. It is wonderful to know that you found our property to be a special place and that our gym facilities stood out as one of the best you have used anywhere in the world. We take pride in providing high-quality amenities, and your feedback is truly motivating for our team. We greatly appreciate your kind words about our team. Creating a warm, welcoming, and personal experience is at the heart of what we do, and it is gratifying to hear that their friendliness, helpfulness, and genuine care made your stay so memorable. It is always our goal to ensure every guest feels at home and supported throughout their visit. Regarding the ongoing maintenance and the temporary closure of certain pools, we sincerely appreciate your understanding and flexibility. Maintenance work is essential to keep the high standards of safety, quality, and comfort that our guests expect, and your patience is truly valued. We also thank you for your constructive feedback about on-site selling. We understand that while our intention is to inform guests about additional experiences such as dinners, spa services, or excursions, it is important to balance this so that guests feel comfortable rather than pressured. We will review our approach with our restaurant, spa, and operator team to ensure a more subtle and guest-friendly method of communication. Finally, we are thrilled that the Nubian-style design of the resort suited your taste and contributed to the unique atmosphere. It is always our aim to combine beautiful surroundings with attentive, genuine service to create a complete resort experience. Your detailed feedback helps us improve and motivates us to continue offering exceptional experiences. We look forward to welcoming you back soon for another relaxing, enjoyable, and memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. T., thank you very much for your wonderful feedback and for taking the time to share your experience at the Mövenpick Resort El Quseir. We are thrilled to hear that you enjoyed your stay and that our rooms, food, pools, and especially our team made your visit so memorable. Your kind words about our staff mean a great deal to us, and we will be sure to share your compliments with the entire team. Regarding the dive center, we truly appreciate your feedback. The pricing reflects our commitment to the highest standards of safety and quality, including well-maintained equipment, experienced instructors, and adherence to strict safety protocols. Our goal is always to ensure that every diving experience is not only enjoyable but also completely safe. We hope to welcome you back soon for another relaxing and memorable stay at the Red Sea, and we look forward to providing even more wonderful experiences. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. M., thank you for taking the time to share such detailed feedback regarding your recent stay with us. We truly value every comment, as it helps us to reflect and continuously improve. First and foremost, please accept our sincere apologies for the inconvenience caused by the unfortunately necessary maintenance work at the pool. We fully understand how disruptive this may have felt during your holiday. Please be assured that all of your requests were handled on site with the intention of creating the most comfortable stay possible under the circumstances. Regarding the air conditioning, our technical team did their very best to meet your needs. However, due to local climate conditions and environmental regulations, we were unfortunately unable to create the particularly cool nighttime temperatures you may be accustomed to in England. We regret that we could not fully meet your expectations in this regard. We are also sorry to read that the breakfast selection and quality did not meet your expectations. We truly wish this feedback had been shared with us during your stay, as our team would have been more than happy to assist you individually and explore options better suited to your taste. Personalized service is very important to us. Concerning our team, we are very proud of their dedication and positive spirit. While some of our younger team members are still gaining experience, they are highly motivated and supported by our senior team members. We are confident that, with time, they will consistently deliver the same level of excellence as our experienced colleagues. We were especially disappointed to learn of your overall impression, as we had nearly daily contact during your stay to address your requests and concerns. Our intention throughout was to ensure you felt cared for and valued. Nonetheless, we sincerely appreciate your honest feedback. We hope you might consider giving us another opportunity in the future to demonstrate the high level of service and hospitality we are truly committed to delivering. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. V. Z., thank you very much for your wonderful feedback and for taking the time to share your impressions of your stay with us. We are delighted to read that you enjoyed our friendly service, the beach and pool area, and your comfortable accommodation. Hearing that you would like to return is truly the greatest compliment we could receive. We also appreciate your rating regarding sustainability. We regret that our efforts in this area were not more visible during your stay. Sustainability is very important to us, and we continuously work on developing and improving our initiatives. We would be more than happy to provide you with deeper insight into our projects and commitments during your next visit — please feel free to approach us at any time. Our entire team is already looking forward to welcoming you back soon. Warm regards, Your Mövenpick Resort El Quseir Team