Mövenpick Resort El Quseir 4 stars

Dear Mr. R., Thank you sincerely for taking the time to share such detailed feedback following your stay with us. A score of 70 tells us there is meaningful room for improvement, and we genuinely value guests who take the time to tell us why. Regarding our F&B offering, we appreciate your observations. Food and dining experiences can be quite personal, and we are proud that our scores in this area consistently reflect a high level of guest satisfaction. That said, we never stop looking for ways to improve, and your comments about menu variety and the All-Inclusive Plus package have been noted and passed to our culinary team. On the matter of counterfeit goods in the bazaar, we share your concern entirely. The bazaar operates independently and is not managed by Mövenpick or Accor; however, we do not accept or tolerate any activity within our premises that fall outside ethical and legal standards. We will be addressing this directly with the operator. Regarding your broader reference to human trafficking and financial crime, we would like to assure you that Accor takes these matters with the utmost seriousness. The Group is currently conducting a thorough internal investigation supported by an independent external firm, and all findings will be made public. Accor does not encourage or accept any conduct that is not fully ESG compliant, and this commitment extends to every property operating under its brands. We hope this response gives you confidence that your feedback has landed in the right hands and will lead to real action. We would very much welcome the opportunity to welcome you back and show you the improvements that follow. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. F., thank you very much for your kind feedback. We are truly pleased to hear that you had a very pleasant stay and that you enjoyed our well-maintained resort. It is wonderful to know that our team’s politeness, helpfulness, and friendliness contributed positively to your experience. We are also delighted that you appreciated the wide variety of food and beverages offered. We sincerely hope to welcome you back again soon for another enjoyable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. H., thank you very much for your kind and positive feedback. We are truly delighted to hear that you had an amazing stay with us and that you enjoyed our location, the elegance of the resort, and the comfort of our beautifully designed rooms. It is also wonderful to know that our service, beach, and the magnificent reef contributed to making your experience so special. Your kind words are greatly appreciated and serve as a strong motivation for our entire team to continue delivering exceptional experiences. We sincerely hope to welcome you back again soon for another memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. J., thank you very much for your heartfelt feedback and for considering Mövenpick Resort El Quseir as your second home. It is always a true pleasure to welcome you back. We are absolutely delighted to know that you continue to enjoy your stays with us and that you appreciate the continuous improvements taking place throughout the resort. Your kind words mean a great deal to our entire team. A special thank you for recognizing Ahmed for his outstanding support during your booking experience. We are proud to have him as part of our team, and your appreciation will certainly be shared with him. We are also grateful for your kind mentions of Ahmed Gad, Mariam, Wael from reception, Gaber, and many others who contributed to making your stay memorable. It is wonderful to hear that you were satisfied with the cleanliness, our sustainability efforts, and the recognition of your ALL membership, including the welcome drink exceeding your expectations. Thank you once again for your continued trust and loyalty. We truly look forward to welcoming you back again soon for another exceptional stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. R., Thank you very much for sharing your thoughtful and detailed review following your recent stay with us. We are truly pleased to read your kind comments regarding the cleanliness and design of our resort, as well as your appreciation for our architecture and overall concept. It is especially rewarding to know that our team left such a positive impression on you across all levels. Your recognition of their professionalism, friendliness, and dedication—along with your mention of our Quality Manager—is greatly appreciated and will certainly be shared with the entire team. At the same time, we sincerely regret that certain aspects of pricing, particularly for spa services and transportation, did not fully meet your expectations. We understand your concerns, especially given our remote location, and we truly appreciate your honest feedback. Please rest assured that your comments are very important to us, and we continuously review our pricing and services to ensure they remain fair, transparent, and aligned with the overall guest experience we aim to deliver. We are grateful for your balanced feedback and your recommendation, and we hope to have the opportunity to welcome you again in the future, providing you with an even more seamless and fully satisfying stay. Warm regards, Your Mövenpick Resort El Quseir Team