Dear Mr. P., Thank you for sharing such a wonderful and detailed review of your stay at Mövenpick Resort El Quseir. We are delighted to know that you enjoyed our unique Nubian-inspired architecture, beautiful natural surroundings, culinary variety, and the many activities that made your family holiday so memorable. It is especially rewarding to hear that Miriam’s enthusiasm and fitness classes in the garden, as well as Ahmed’s private tennis lessons, contributed so positively to your experience. We will gladly share your kind words with them and our breakfast and service teams, who will be very happy to know their efforts were appreciated. At the same time, we sincerely thank you for sharing your suggestions regarding Chocolate Hour. Please accept our apologies that the daily variety did not always fully meet your expectations. Your feedback is very valuable to us, and we will ensure that your comments are forwarded to our management team for careful consideration as we continuously strive to enhance our guests’ experiences. It was a pleasure to have you and your family with us, and we truly appreciate your recommendation. We look forward to welcoming you back to Mövenpick Resort El Quseir for another relaxing and memorable stay filled with warm hospitality, authentic experiences, and cherished family moments. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. W., Thank you very much for your wonderful review and for awarding Mövenpick Resort El Quseir such a fantastic five-star rating. We are delighted to learn that you had such a memorable stay and that every aspect of your experience, from the cleanliness and comfort of our rooms to the quality and variety of our culinary offerings, met your expectations. It is especially rewarding to know that the peaceful atmosphere of our resort allowed you to fully relax and enjoy every moment of your holiday. Your generous compliments are a great source of motivation for our entire team. Creating exceptional experiences through genuine hospitality, attention to detail, and a personal touch is at the heart of what we do, and we are truly pleased that our colleagues helped make your stay so special. Thank you for your kind recommendation and for sharing your enthusiasm with us. It would be our greatest pleasure to welcome you back to Mövenpick Resort El Quseir and provide you with another exceptional and unforgettable experience. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. S., Warm greetings from Mövenpick Resort El Quseir! Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our beautifully maintained resort, the breathtaking house reef, and the warm hospitality of our dedicated team. Your kind words mean a great deal to us and inspire us to continue creating memorable experiences for our valued guests. We are especially pleased that the natural beauty of our surroundings and the genuine care of our colleagues contributed to such a wonderful stay. It was a pleasure having you with us, Ms. Salzman, and we sincerely look forward to welcoming you back to Mövenpick Resort El Quseir for another relaxing escape filled with beautiful moments and unforgettable experiences. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Belinda S., Thank you very much for sharing your detailed feedback and for choosing Mövenpick Resort El Quseir for your fourth visit. We are delighted to learn that your recent stay exceeded your expectations and that you appreciated the improvements we have made to our suites, pool areas, restaurants, and spa facilities. It is wonderful to hear that you enjoyed your stay in the Nubian Suite, the tranquil atmosphere of our resort, and your diving experiences. Encountering dolphins in the bay must have been a truly unforgettable highlight of your holiday! We are also pleased that our diving team and medical services contributed positively to your overall experience. We sincerely appreciate your constructive suggestions regarding waiting times at the main restaurant during the first dinner seating, as well as the possibility of adding more tables around the pool areas. Your feedback is valuable, and we will gladly share your comments with the relevant teams for their consideration. Thank you also for recommending an interactive resort map on our website, illustrating the different suite categories and the locations of our facilities. We fully understand how important room location can be when planning a relaxing holiday, particularly when considering the distances between different areas of the resort. We would like to mention that a resort map is currently available via the hotel's QR code. Nevertheless, we appreciate your suggestion to make this information more easily accessible to guests when planning their stay. Regarding your comments about the ALL – Accor Live Limitless loyalty programm, please accept our apologies if you did not feel sufficiently recognized as a returning guest. We genuinely appreciate your continued loyalty, demonstrated by your four visits, and regret that this was not more clearly reflected in your experience. We would also like to clarify that ALL – Accor Live Limitless is the loyalty programm of Accor, offering members the opportunity to earn and redeem points across participating Accor properties worldwide. Membership benefits vary according to the member's status and the applicable programm conditions. Regardless of membership status, your continued choice of Mövenpick Resort El Quseir is greatly appreciated, and we believe that every returning guest deserves to feel welcomed and valued. Your feedback will be shared with the relevant team to help us improve the recognition and personalization of our guest experience. we would be delighted to welcome you back for your fifth visit and provide you with another memorable stay, filled with warm hospitality, exceptional experiences, and the high standards you have come to expect from Mövenpick Resort El Quseir. Thank you once again for your trust, loyalty, and valuable recommendations. We look forward to the pleasure of welcoming you back to your home away from home. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Jonas M. N., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mövenpick Resort El Quseir. We sincerely regret that your two-night stay did not meet your expectations—all the more so given that you chose our resort based on recommendations from your Swiss colleagues. We fully understand your disappointment, especially as several issues arose during what should have been a relaxing conclusion to your holiday. Please accept our apologies for the confusion regarding the activity schedule and for the way the instructor interacted with your wife. We understand your frustration, particularly since the information provided via the QR code did not match the actual schedule. Clear and accurate communication is of the utmost importance, and we regret that this situation prevented your wife from enjoying the activity as planned. Your feedback concerning the instructor’s conduct and his refusal to provide a yoga mat will be forwarded to the relevant department for review. We also acknowledge your concerns regarding the half-board arrangement, the additional charges at our à la carte restaurants, and the wait times at the buffet restaurant. We understand how these factors impacted your overall dining experience, and we regret that our arrangements in this regard fell short of your expectations. Regarding the room you were assigned, we regret that it did not provide the level of comfort you had anticipated. Our room categories vary based on specific features, including the view, and we always strive to ensure that every guest receives the category they booked. That said, we regret that the room size and location—as well as the noise and odors you mentioned—impacted your comfort and overall experience. Had these concerns been brought to our attention during your stay, our team would have welcomed the opportunity to address the situation and provide assistance. Furthermore, we apologize for the inconvenience you experienced when requesting beach towels, as well as for your observations regarding the condition of the beach chairs and their cushions. We appreciate you bringing these matters to our attention; we will share your feedback with the relevant departments for review and appropriate action. We fully understand that these experiences were disappointing, and we sincerely regret that we did not meet the high standards of seamless, comfortable service and attentiveness you expected from a five-star resort. Please be assured that your feedback is taken very seriously and will be relayed to the respective department heads. We had hoped that our team would have been able to clarify these points with you during your discussion prior to your departure. Thank you once again for your candor and for giving us the opportunity to address these concerns. We apologize that your stay did not reflect the high hospitality standards we consistently strive to uphold, and we hope your feedback will help us improve the experience we provide to our guests. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. H., Thank you very much for sharing such a wonderful review and for awarding us a perfect 10/10. We are truly delighted to know that your two-week stay at Mövenpick Resort El Quseir was filled with relaxation, memorable experiences, and moments to treasure. It is a pleasure to hear that you enjoyed our beautiful pools, the sunshine on our beach, and the leisurely mornings that set the perfect tone for your holiday. We are especially pleased that our pool bar teams and golf cart drivers made such a positive impression. Their genuine warmth, attentiveness, and friendly smiles are an essential part of the heartfelt hospitality we strive to offer every guest. Your special mention of Top of the Rock Bar makes us particularly happy. Its breathtaking location overlooking the Red Sea, the magical sunsets, and the relaxed atmosphere created by our dedicated team make it a truly unique place to unwind. We are delighted that the live music on selected evenings added an extra touch of magic to your experience. Knowing that your stay was one of your most relaxing holidays in a long time is the greatest compliment we could receive. We will be delighted to share your kind words with our teams, whose dedication and passion are at the heart of the Mövenpick experience. The thought of welcoming you back before the end of the year is wonderful news! We sincerely look forward to welcoming you again and creating even more unforgettable memories together on the shores of the Red Sea. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. B., Thank you so much for your wonderful review and for continuing to choose Mövenpick Resort El Quseir as your home away from home. It is truly a privilege to welcome you back year after year, and we are delighted to know that each visit brings you the same feeling of comfort, familiarity, and genuine happiness. We are especially pleased that you appreciate the cleanliness and upkeep of our resort, the professionalism and dedication of our team, and the culinary experiences that make your stays so memorable. Knowing that our cuisine continues to delight you is a wonderful compliment to our entire culinary team. A special thank you for highlighting Mamdoo and his colleague from Room Group 11. We are delighted that their warm and attentive service, together with Mamdoo’s creative towel animals, brought smiles to your stay. These thoughtful little surprises are what make hospitality truly personal, and we will be very happy to share your lovely comments with them. We are equally pleased that you enjoyed the sunrise yoga sessions on the beach. There is something truly magical about welcoming the new day by the Red Sea, surrounded by the peaceful beauty of nature. We are glad this inspiring experience has become part of your holiday memories. Your continued trust and appreciation mean a great deal to all of us. We look forward to welcoming you home again next year for more exceptional culinary delights, heartfelt hospitality, and unforgettable moments at Mövenpick Resort El Quseir. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. R., Warm greetings from Mövenpick Resort El Quseir! Thank you so much for your wonderful feedback and for choosing to return to our resort with your family. Knowing that our resort has become a special place for your family holidays is truly the greatest compliment we could receive. We are delighted that you enjoyed our relaxing atmosphere, the wide variety of sports and leisure activities, and our magnificent house reef, offering unforgettable experiences for snorkelling enthusiasts and experienced divers alike. We are especially pleased to hear about your positive experience with Mariam from our Guest Relations team. We understand how stressful it can be to travel without your luggage, and we are happy that Mariam could support you with such dedication and care in helping to arrange its delivery to the hotel. Your kind recognition will be shared with her, as it is always rewarding to know that our team members make a genuine difference in our guests' experiences. Thank you once again for your trust and loyalty. We look forward to welcoming you and your family back to Mövenpick Resort El Quseir for many more relaxing holidays, exciting adventures, and beautiful memories together. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms. Gaia C., Thank you so much for your wonderful and detailed review! It truly means a lot to us to hear that you enjoyed the friendliness of our team, the delicious food, our sports facilities, and the cleanliness of the resort, beach, pool, and your room. We are especially happy to know that you enjoyed our garden and appreciated our efforts to use fresh vegetables and fruits grown on the property. A special thank you for mentioning Ahmed, Moustafa, and Ayman! We will be delighted to share your kind words with them. We are sure they will be very happy to know that their efforts contributed to your enjoyable stay. It is always a great pleasure to welcome you back every year, and we are already looking forward to seeing you again next year! Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Joel P., Thank you very much for your wonderful review and for your kind words. We are delighted to hear that your stay was perfect from A to Z. It is especially rewarding to know that you appreciated the warm and helpful service of our team, our beautiful hotel, the food, and, of course, the amazing sea. Your feedback means a great deal to all of us and is a wonderful motivation for the entire team. We will be very happy to share your kind words with our colleagues and especially with Mr. Alec De Wieuw. We look forward to welcoming you back soon for another memorable stay. Warm regards, Ihr Mövenpick Resort El Quseir Team

Cher Monsieur Julien L., Nous vous remercions sincèrement pour votre retour positif et vos éloges concernant votre séjour au Mövenpick Resort El Quseir. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement à la hauteur de vos attentes et que notre équipe a su rendre votre expérience encore plus mémorable. Votre commentaire sur l'eau potable est très apprécié. Nous prenons en considération les suggestions de nos clients pour améliorer leur confort. Actuellement, nous avons des pratiques en place pour assurer l'approvisionnement en eau, et vos idées seront examinées afin d'envisager des améliorations. Nous nous efforçons de fournir un service de qualité et de répondre aux besoins de nos clients. Nous sommes impatients de vous accueillir à nouveau pour un autre séjour inoubliable et vous remercions encore pour votre confiance. Cordialement, Mövenpick Resort El Quseir Team

Dear Mr. Mohamed Z., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your overall stay, especially the peaceful atmosphere, our beautiful location, and the helpfulness of our team. We are also pleased that our colleagues were able to assist you promptly when you experienced an issue with your room. We truly appreciate your feedback regarding the drinking water. We understand your point and are sorry if the additional charges did not meet your expectations. Your comment has been shared with the relevant management team for consideration, as guest feedback is very important to us when reviewing our services. We are especially happy to see your kind mention of our Guest Relations Team. We will make sure to share your appreciation with them. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mövenpick Resort El Quseir for another peaceful and enjoyable stay. Best regards, Your Mövenpick Resort El Quseir Team

Dear Ms. W., Thank you so much for your lovely words and for sharing your experience with us. We are very happy to hear that you enjoyed our location, the warm hospitality of our team and, most of all, the unique atmosphere here at the Red Sea. It is wonderful to know that you felt so comfortable during your stay. A special thank you for mentioning Mamdouh and Ali. We will be delighted to share your kind words with them. Knowing that their care and attention helped make your stay special means a lot to all of us. We truly hope to welcome you back to Mövenpick El Quseir for another relaxing and memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mahmoud, Thank you very much for your wonderful review! We are delighted to know that you enjoyed a comfortable and relaxing stay with us and appreciated our peaceful atmosphere, cozy surroundings, convenient location, and well-equipped facilities. It is especially heartwarming to hear your kind words about Maryiam. We are very proud of her dedication and warm hospitality, and we will be sure to share your lovely feedback with her. Recognition from our guests is one of the greatest rewards for our team. We truly appreciate your kind recommendation and look forward to welcoming you back for another exceptional and memorable stay. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Omar M., Thank you for your kind words regarding your recent stay at Mövenpick Resort El Quseir. We are delighted to hear that you appreciated our initiatives in water conservation and tree planting, as we strive to make a positive impact on the environment. Your acknowledgment of our team members, Mariam and Mohamed, will certainly be shared with them, as they exemplify our commitment to excellent service. We are also pleased that you enjoyed the snorkeling and diving experiences we offer. We look forward to welcoming you back for another memorable visit. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mohamed, Thank you very much for sharing such a wonderful and heartfelt review with us. We are truly delighted to know that you and your wife had such a memorable experience at Mövenpick Resort. What makes us especially happy is your story about the evening when you were unsure what to choose for dinner. It is exactly in these personal moments that we hope our hospitality goes beyond expectations. We are particularly pleased to hear that our Reception team took the initiative to involve our Culinary team and that **Chef Hassan** personally took the time to speak with you and prepare a special fish dish for you. Knowing that it became one of the best fish dishes you have ever enjoyed is a wonderful compliment, and we will certainly share your kind words with Chef Hassan and the team. For us, true hospitality is not simply about providing a service, but about listening to our guests, understanding their wishes, and creating thoughtful moments that make their stay truly special. Your experience is a beautiful reflection of this philosophy. Thank you once again for recognizing the genuine care and dedication of our colleagues. We sincerely hope to have the pleasure of welcoming you and your wife back to Mövenpick Resort, where we look forward to creating many more memorable moments for you. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Ms Mariz, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a great experience and that you enjoyed the warm and attentive service provided by our team. Knowing that our colleagues contributed to making your stay comfortable and enjoyable is truly rewarding for us. It is equally wonderful to know that you appreciated the quality of our culinary offerings, the relaxing atmosphere of the resort, and the cleanliness and convenient location of your room. Creating an environment where our guests feel comfortable, cared for, and completely at ease is at the heart of our hospitality. Your kind words are a great encouragement to our entire team, and we will be very pleased to share your appreciation with them. Thank you once again for choosing Mövenpick Resort. We sincerely hope to have the pleasure of welcoming you back soon and creating another memorable experience for you. Warm regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Michael L., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mövenpick Resort El Quseir. We are thrilled to learn that you had a perfect experience and that our team’s hospitality left such a positive impression on you. It is heartening to know that our staff's genuine care and attention to detail contributed to your memorable stay. We take great pride in maintaining our facilities and ensuring that our food and service meet high standards. Your kind words will undoubtedly motivate our team to continue delivering exceptional experiences for our guests. We are grateful for your appreciation and are delighted to hear that you created lasting memories during your time with us. We look forward to welcoming you back in the future for another delightful experience. Best regards, Your Mövenpick Resort El Quseir Team

Dear Mr. Mohamed M., Thank you very much for taking the time to share your experience with us. We are pleased to hear that you enjoyed your overall stay with us and truly appreciate your honest feedback regarding the variety of our buffet. Our culinary team aims to offer a diverse selection of dishes and regularly introduces themed evenings to give our guests the opportunity to discover different cuisines. At the same time, we fully understand that a themed buffet may not suit every individual preference, and we appreciate your suggestion of maintaining a wider choice of international options alongside the themed dishes. Your feedback is very valuable to us and will be shared with our culinary team as we continue to review and improve our dining experience. We hope to have the pleasure of welcoming you back in the future and making your next stay even more enjoyable. Best regards, Mövenpick Resort El Quseir Team