Novotel Marsa Alam Beach Resort 5 stars

Customer review rating (ALL Rating) 4.7/5 171 reviews

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Novotel Marsa Alam Beach Resort - Image 1
Novotel Marsa Alam Beach Resort - Image 2
Novotel Marsa Alam Beach Resort - Image 3
Novotel Marsa Alam Beach Resort - Image 4
19 Km South El Quessir Marsa, Marsa Alam Road, 84721, 84721 MARSA ALAM, Egypt

Description

Hotel extras

  • Private Beach

  • 4 swimming pools

  • Free WIFI

  • Located on the Red Sea

  • spectacular coral reefs and diverse marine life are irresistible for scuba divers.

Our accommodation(s)

Hotel location

Novotel Marsa Alam Beach Resort

19 Km South El Quessir Marsa, Marsa Alam Road, 84721
84721 MARSA ALAM
Egypt

GPS:25.955, 34.379167

Telephone
Fax +20 65 3351002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  171 reviews

TripAdvisor Rating  4.5/5  3,198 reviews

Absolute satisfaction

TripAdvisor rating 5.0/5

Lenka S TripAdvisor review

We were very satisfied with our family and children. We moved here from another hotel, where we were unhappy, especially with the food. We didn't know what we were going to and were worried. We must say that we were excited. The staff was nice, smiling, pleasant and helpful. They spoke English and were helpful. Whether it was the reception, cooks, waiters, bartenders, or the cleaning man and the animator. The rooms, pools, and restaurants were very clean. The food was tasty, varied, fresh and made with quality ingredients, a large and varied selection of both food and drinks. The animators were helpful, funny, smiling and very communicative. I highly recommend it to anyone who likes peace, quiet, clean and good food. We were extremely satisfied and even if the first hotel has the same rating, it cannot be compared to this one at all. We will recommend this hotel to everyone and we will be happy to come back to you.

Dear Guest, Thank you so much for your wonderful review and for sharing your experience with us. We are thrilled to know that you and your family had an enjoyable and satisfying stay. Your kind words about our staff, food, and facilities truly mean the world to us. It’s rewarding to hear that our team’s efforts to create a welcoming, clean, and peaceful environment contributed to your happiness. We’ll be sure to share your compliments with everyone, especially the reception team, cooks, waiters, bartenders, cleaning staff, and animators, who all work hard to make every guest feel special. We are delighted that you appreciated the variety and quality of our food and drinks, as well as the entertainment and communication from our animators. Thank you for recommending us, and we sincerely hope to welcome you and your family back in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Warm regards, Management Team,

“Grill, vegan options, multiple pools, bar, spa, stunning coral reef, and beautiful views – perfect getaway!”

TripAdvisor rating 5.0/5

Takács I TripAdvisor review

The beds are very comfortable, the food is great with plenty of variety, and the coral reef is stunning. The staff, especially the waiters, are incredibly kind and attentive. A perfect place for a relaxing getaway and underwater exploration!

Dear Guest, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay and appreciated our comfortable beds, diverse food options, stunning coral reef, and the attentiveness of our staff. It’s always rewarding to know that our efforts in creating a relaxing and memorable getaway for our guests have been successful. Your kind words about our team, especially the waiters, mean a lot to us. We hope to have the pleasure of welcoming you back soon for more relaxation and underwater exploration! Warm regards, Management Team,

Family vacation

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Positive: Cleaning, staff sympathy, food, weather, and the sea. Negative part, a) Not enough transparency; 1.- I made the reservation and provided a credit card, and the reservation on the hotel website says it's paid, I check-in and they ask to pay there, and confuse my reservation with someone else... 2.- I requested transfer service from the airport to the hotel, by email to the hotel, I wasn't informed that another company was doing that job, not on the email exchange and not even at the check-in. 3.- I don't have one document, one invoice of what I have paid at the hotel. For example, at the check-out, I was expecting to pay 950LE for wine at the Christmas party and 60LE for orange juice, but instead of 1010LE I paid 1165LE, I don't know why, It wasn´t explained or given a document with a description. 4.- If the hotel has SPA and other services, they should have the price list available and not let that be negotiable with the sellers. b) Other situations: 1.- The day before I left, I requested for the next day a bag of snacks for the travel (1h to the airport + 2h in the airport + 4h on the plane), I requested for the 15:30. On the next day, they informed me, that they had made the bags for 03 am (I had requested late check out for that day on the reservation if there where any doubts), and also, for 15:30 is not included. You don't do that; we could have prepared ourselves by having lunch later, for example, we were counting on that, so the only solution at that time was to eat at the airport at a higher price. It was a hard blow. 2.- It could be a cultural thing, but when I go on vacations, I want to have a peaceful and relaxed time, and that is not possible every single day, several people approach, even when I'm sleeping in the poll, to sell things... and in one of those things, we add one of the worst and traumatic experiences in ours lives, and the hotel also is responsible for that, because they allow those people and companies to have an "office" in the hotel and treated them has partners. 3.- The alcoholic drinks (Whisky, Rum, Vodka, Gin) are of low, low, quality 4.- The "snacks" in a limited time and limited quantity, if you are not in the first minutes, you don't have "snacks" to eat. So no food between meals. 5.- Kids club every time we went there, it was closed. Kids activities I can recall anything relevant.

Dear Mr. Sergio S., Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly value your opinion as a Classic ALL member, and it helps us continually strive to enhance the experiences we offer. We are delighted that you appreciated the cleanliness of our property, the friendliness of our team, the quality of the food, the weather, and the beautiful sea. These are key aspects we focus on to ensure our guests have an enjoyable stay, and we’re pleased they contributed positively to your time with us. We have carefully noted the observations and suggestions you shared about various aspects of your stay. Please rest assured that your feedback is being shared with the relevant teams for further review. Our goal is to ensure we meet and exceed the expectations of all our valued guests, and your insights are an essential part of this process. Should you choose to stay with us again, we would be delighted to welcome you back and provide you with a seamless and enjoyable experience. Thank you once again for your valuable comments, and we hope to have the pleasure of hosting you again in the future. Warm regards, Management Team,

Novotel review

TripAdvisor rating 5.0/5

Aleksandra Ł TripAdvisor review

Mohamed Youssef is the best!!! He is very happy and positive. He is always smiling, he works quickly. The best employee. 🫡 The best pasta and pancakes is made by Ahmed Ezzat. This is my first time in Egipt but I hope it's not the last one. Best regards Ola 💗

Dear Mrs. Ola, Thank you for your wonderful review! We are thrilled to hear that your first visit to Egypt was a memorable one and that our team contributed to making your stay special. Mohamed and Ahmed Ezzat will be delighted to hear your kind words about their service and the delicious pasta and pancakes! We are proud to have such dedicated and positive team members who go above and beyond to ensure our guests have an exceptional experience. It would be our pleasure to welcome you back on your next visit to Egypt. Until then, best regards from all of us at Novotel Marsa Alam. Warm regards, Management Team,

Waiters and Hotel

TripAdvisor rating 5.0/5

Wojciech Ł TripAdvisor review

Mohamed Youssef is the best. Hotel it’s very tidy and nice. It’s a so close to the beach and sunset it’s very relaxing. It’s my first time in an egypt but not last. Mohamed Youssef it’s a the nicest and funniest among the waiters. I really want to comeback in this year and i meet again Mohamed

Dear Guest, Greetings From Novotel Marsa Alam! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and Novotel professional staff friendly service. Looking forward to welcoming you again very soon. Sincerely,

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Other web-users rate our hotel

  • 501 reviews 8.6/10 Location
  • 1,011 reviews 9.3/10 Room
  • 1,811 reviews 9.3/10 Service
  • 86 reviews 8.8/10 WiFi
  • 657 reviews 9.1/10 Cleanliness
  • 620 reviews 9/10 Amenities
  • 548 reviews 9.2/10 Vibe
  • 356 reviews 9.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.