Novotel Marsa Alam Hotel 5 stars

Have been to Novotel for 5 days in group of 8 people. I liked the interior designs of the rooms and this was the only thing I liked other than what I didn't like was :Huge delay from staff to respond to our requests.Unclean rooms with improper housekeeping,found 2 lizards in 2 separate days,toilets are not cleaned properly,blankets are not clean.A sea view room is not a " Sea view" it is sea side view.Animation team are systematic with no real creativity,just a routine 40 min show at night.Meals varieties are not that much with improper cooking.Pool beds are always reserved with towels leaving no place to sit.Beverages varieties at bars are very limited for non alcholic guests with unclean cups ( though being disposable)Children can not enjoy the beach as it is not sandy and with lot of corals,you can only swim when you go further into the sea over a bridge where the swimming area is too deep thus not suitable for children.No special services offered to Silver Le CLub Accor members ( just limited ones)Bar staff need to be trained to handle all guests in the same manner.Restaurant manager need to be trained on how to clean tables after usage rather than shaking the table cover once !!Reception team need to be trained to keep their commitments specially regarding timingAnimation team need to be trained on how to enterain guests all day long not only for 40 min at night

the place is so nice , with really nice people there , but there is some serious issues to be improved .. there is an obvious problem in the management and resources most of people there are too much loaded with work , so this is reflected on the service delivered to customer . kitchen and food needs to be with more quality to match the accor group value . animation team in that time was a disaster , i cant imagine how could you accept that level of un professionlity way and language in communication . they some times curse the foreign girls in arabic words and very b .