Novotel Marsa Alam Beach Resort 5 stars
Customer review rating (ALL Rating) 4.6/5 221 reviews
ALLSAFE approved hotel
4 swimming pools
Located on the Red Sea
19 Km South El Quessir Marsa, Marsa Alam Road, 84721
84721 MARSA ALAM
HURGHADA INTERNATIONAL AIRPORT At 150km / 93 miles - Shuttle paying
MARSA ALAM AIRPORT At 60km / 37 miles - Shuttle paying
LUXOR STATION At 150km / 93 miles
Check-in from - Check out up to
With its contemporary design and spacious terrace overlooking the Sea, La Palme restaurant offers breakfast, lunch and dinner buffet with live cooking.
The italian restaurant overlooking the sea open for lunch and dinner
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
100% genuine reviews from our guestsFind out more
Good stay with a very bad food and beverage experience
Customer review rating 3.0/5
Anonymous Families - Confirmed reviews ALL
The hotel itself is fine. Rooms and room service are good. However, the food and beverage experience was very bad; no variety in food, low quality food and bev, and even Al Dente restaurant had problems with both quality and quantity.
Dear Omar E., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager
Very enjoyable holiday.
Customer review rating 4.5/5
John C. Solo - Confirmed reviews ALL
Welcoming atmosphere and pleasant friendly staff.
Dear John C., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager
Nice stay at Marsa Alam
TripAdvisor rating 4.0/5
sts30 TripAdvisor review
Nice stay (although we were not lucky as there was quite a lot of unexpected wind - but unfortunately that cannot be booked in advance...). Hotel staff is very kind, customer service is always helpful in particular Myriam which whom we had contacts. Rooms are convenient and nicely decorated and the garden is a pleasure for the eyes. Pools and beach are also very nice and there is a lot of sunbathes. Only aspect rated below the others: food is clearly not at the same level. One easy thing to enhance would be to keep meals warm until they are served (we e.g. got a "hot" dog which was completely cold, including the fries; or if you take the end of a dish it is generally cold). Some efforts for clearing tables would also be appreciated - although this varies a lot from day to day). Nevertheless we spent a very nice week.
Dear Valued Guest, Sunny greetings from Novotel Marsa Alam We would like to thank you for choosing Novotel Marsa Alam to spend your vacation and we are glad to express our thrilling to receive your useful and heartfelt review on your stay in our hotel. Thank you so much for sharing such a lovely review on your stay at Novotel marsa Alam. It gives us immense pleasure to read that you had an amazing time during your stay and thoroughly enjoyed our services and amenities. Once again thank you for spending your vacation in our hotel and we are look forward to welcoming you back in Novotel marsa Alam or to in any of Accor Hotels Group worldwide as well as to became one of Accor Fans and Members Best Regards, Management Team
Customer review rating 4.0/5
C. Couples - Confirmed reviews ALL
Beautiful resort. There were quite a few guests when I stayed, but the resort still felt quiet.
Dear Pottinger C., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager
The hotel does not provide services for 5* hotel
Customer review rating 2.5/5
Marketa Friends - Confirmed reviews ALL
Unfortunately, the good service is provided only in case you pay extra money to the staff. Otherewise the care is not taken at all.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amr Salah General Manager
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