Novotel Marsa Alam Beach Resort

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Novotel Marsa Alam Beach Resort 5 stars

Customer review rating (ALL Rating) 4.6/5 221 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Private Beach

  • 4 swimming pools

  • Free WIFI

  • Located on the Red Sea

  • Fitness centre

Hotel location

Novotel Marsa Alam Beach Resort

19 Km South El Quessir Marsa, Marsa Alam Road, 84721
84721 MARSA ALAM
Egypt

Telephone +20 65 3351001

Fax +20 65 3351002

Contact email

  • By plane

    HURGHADA INTERNATIONAL AIRPORT At 150km / 93 miles - Shuttle paying

  • By plane

    MARSA ALAM AIRPORT At 60km / 37 miles - Shuttle paying

  • By train

    LUXOR STATION At 150km / 93 miles

GPS:25.955, 34.379167

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Marsa Alam Beach Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  221 reviews

TripAdvisor Rating  4.5/5  2,174 reviews

Good stay with a very bad food and beverage experience

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The hotel itself is fine. Rooms and room service are good. However, the food and beverage experience was very bad; no variety in food, low quality food and bev, and even Al Dente restaurant had problems with both quality and quantity.

Dear Omar E., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

Very enjoyable holiday.

Customer review rating 4.5/5

John C. Solo - Confirmed reviews ALL

Welcoming atmosphere and pleasant friendly staff.

Dear John C., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Nice stay at Marsa Alam

TripAdvisor rating 4.0/5

sts30 TripAdvisor review

Nice stay (although we were not lucky as there was quite a lot of unexpected wind - but unfortunately that cannot be booked in advance...). Hotel staff is very kind, customer service is always helpful in particular Myriam which whom we had contacts. Rooms are convenient and nicely decorated and the garden is a pleasure for the eyes. Pools and beach are also very nice and there is a lot of sunbathes. Only aspect rated below the others: food is clearly not at the same level. One easy thing to enhance would be to keep meals warm until they are served (we e.g. got a "hot" dog which was completely cold, including the fries; or if you take the end of a dish it is generally cold). Some efforts for clearing tables would also be appreciated - although this varies a lot from day to day). Nevertheless we spent a very nice week.

Dear Valued Guest, Sunny greetings from Novotel Marsa Alam We would like to thank you for choosing Novotel Marsa Alam to spend your vacation and we are glad to express our thrilling to receive your useful and heartfelt review on your stay in our hotel. Thank you so much for sharing such a lovely review on your stay at Novotel marsa Alam. It gives us immense pleasure to read that you had an amazing time during your stay and thoroughly enjoyed our services and amenities. Once again thank you for spending your vacation in our hotel and we are look forward to welcoming you back in Novotel marsa Alam or to in any of Accor Hotels Group worldwide as well as to became one of Accor Fans and Members Best Regards, Management Team

Lovely location

Customer review rating 4.0/5

C. Couples - Confirmed reviews ALL

Beautiful resort. There were quite a few guests when I stayed, but the resort still felt quiet.

Dear Pottinger C., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

The hotel does not provide services for 5* hotel

Customer review rating 2.5/5

Marketa Friends - Confirmed reviews ALL

Unfortunately, the good service is provided only in case you pay extra money to the staff. Otherewise the care is not taken at all.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amr Salah General Manager

Excellent view and location

Customer review rating 4.5/5

Tarek S. Families - Confirmed reviews ALL

very good place for refreshment and amazing staff/management.

Dear Tarek A., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Perfect Stay

Customer review rating 5.0/5

Mohamed M. Couples - Confirmed reviews ALL

Last week we booked this hotel, We didn’t doubt for a minute where we would go;) The hotel is so beautiful! They had a large variety of foods to try out and their service is great. The beach was also extremely fun and they provide us with great activities. Many thanks to Mr. Mohamed El Sharkawy the Front Office Manager and his team, they set the mood for our holiday!

Dear Mohamed M., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Fabulous, Friendly, Remarkable property

Customer review rating 4.5/5

Mohamed Y. Families - Confirmed reviews ALL

This my 4th stay at Novotel Marsa, it made our Vacation a remarkable one once again, Staff is the main assets that Novotel already has. all the property facilities are always ready and properly operable.

Dear Mohamed Y., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Good stay

Customer review rating 5.0/5

Saleh N. Friends - Confirmed reviews ALL

Well located professional staff

Dear saleh N., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Best hotel

TripAdvisor rating 5.0/5

abdelbaseetattia TripAdvisor review

The best hotel 🛏️ in marsa Alam friendly staff nice Beach ⛱️🏖️⛱️ I will come back . Good loyalty program (ALL) from Accor .wish you all the best and I hope all egypt will be well again . special thanks for Mr. Taha Sayed he is so nice and thanks everyone

Dear Mr. Abdelbasset, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

One of the best locations in Mara Alam

TripAdvisor rating 5.0/5

stephenpysc TripAdvisor review

The hotel has so much to do, there are a few outlets closed with Covid but still worth the trip. Wish the heated pools were warmer. It was a little cold to swim. The rooms were great I am sure with better warmer weather its a even more exciting property.

Dear Mr. stephen, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Another excellent stay

TripAdvisor rating 5.0/5

Juliah63traveller TripAdvisor review

You are made to feel welcome as soon as you arrive. Every day you are asked if the hotel is meeting your expectations. We asked if the gym could be opened earlier - not a problem The hotel is spotless. The gardens are lovely to walk around. The buffet restaurant is of a very good standard. The food is varied and always hot. We ate at the a la carte in the evening three times and also for lunch several times. The outdoor setting is lovely. All of the staff are courteous and friendly We don’t dive or snorkel but we walked down the hotel’s jetty every day and saw many beautiful fish. We were very lucky and saw a pod of about 30 dolphins, very unusual for the time of year We will be back......

Dear Mrs. julie, Thank you very much for sharing this great review of your recent stay at Novotel Marsa Alam. We are thrilled that you have enjoyed again your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Amr Salah, General Manager

Amazing location

TripAdvisor rating 5.0/5

karimbY9422CW Solo travel - TripAdvisor review

It was amazing vacation by all means Exceptional location, helpful staff specialy Mohamed in the reception as he helped me to arrange trips to Sharma El Louly and Hankorab beaches at affordable prices mostafa (house keeping) advised me to try eating sea food in Qusair city which was a great experience

Dear Karim B, Thank you very much for choosing Novotel Marsa Alam Resort for your recent stay in Egypt and for recommending us to Tripadvisor’s readers and to our future clients. I am extremely delighted to know that you have admired the generous welcome and care of our staff, multiple services and facilities. I shall gladly transmit your appreciation to our entire team with a special mention toMohamed in the reception and mostafa (house keeping) who will certainly be inspired to read your sympathetic words. Novotel Marsa Alam team is waiting for you for another amazing holiday. Sincerely, Amr Salah General Manager

You know that miser friends of yours, it is this hotel

TripAdvisor rating 1.0/5

mohamedheshamq Families - TripAdvisor review

Very poor all inclusive Even soda their tastes bad as they add ice to the containers in the restaurant then it melts so soda turns out to be water 🤮 Check in took so long even i already checked in online The name is novotel marsa alam well it is supposed to be novotel quseir 1 hr away from marsa allam 20 min from quseir city

Dear mohamedhesham, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Novotel hotel. We regret your disappointment for being unable to check in upon your early arrival and understand reading your review, and kindly be informed that the official time for Check In at 14:00 while your checked in at 12:40. Normally if we have space of free rooms we do Check in upon the guest arrival even it is early as it is the part of our reaching the highest level of hospitality and our guest satisfaction, unfortunately during periods of high occupancy it may not be possible. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Sincerely, Amr Salah General Manager

Great kids club in Novotel Marsa Alam

TripAdvisor rating 4.0/5

Happiness19399945863 Families - TripAdvisor review

My kids and I spent some days in Novotel Marsa Alam and had a great time. My kids enjoyed especially the kids club where Laila Mastalieva involved them in many fun games and fun activities before Halloween. Thank you Laila

Dear Happiness19399945863, Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall transmit your appreciation to Laila for her professionalism in the kids club. We are waiting for your next visit soon. Amr Salah General Manager

Excellent rooms interior design but with staff who lacks training

TripAdvisor rating 1.0/5

mahmoud e Families - TripAdvisor review

Have been to Novotel for 5 days in group of 8 people. I liked the interior designs of the rooms and this was the only thing I liked other than what I didn't like was :Huge delay from staff to respond to our requests.Unclean rooms with improper housekeeping,found 2 lizards in 2 separate days,toilets are not cleaned properly,blankets are not clean.A sea view room is not a " Sea view" it is sea side view.Animation team are systematic with no real creativity,just a routine 40 min show at night.Meals varieties are not that much with improper cooking.Pool beds are always reserved with towels leaving no place to sit.Beverages varieties at bars are very limited for non alcholic guests with unclean cups ( though being disposable)Children can not enjoy the beach as it is not sandy and with lot of corals,you can only swim when you go further into the sea over a bridge where the swimming area is too deep thus not suitable for children.No special services offered to Silver Le CLub Accor members ( just limited ones)Bar staff need to be trained to handle all guests in the same manner.Restaurant manager need to be trained on how to clean tables after usage rather than shaking the table cover once !!Reception team need to be trained to keep their commitments specially regarding timingAnimation team need to be trained on how to enterain guests all day long not only for 40 min at night

Dear Mahmoud E, Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to thank you for your comment regarding the cleaning of the room as it will help us to provide more training to our staff. We would appreciated if you was informing us on site in order to take corrective actions. Please, be inform that, on arrival, guests will be given the rooms which have been booked. An upgrade is possible upon the hotel's availability with an extra fee such as for our Beach Front room. Sunbeds reservation is not allowed in our hotel and signs are displayed all over the territory regarding this information. Kindly be informed that, as most of the hotel in Marsa Alam due to the presence of corals reef, the access to the sea is only accessible by our jetty and this information was shared to all tour operators and on websites. Regarding the restaurant, we assure a service and table setting which is taking place during the 3 h operation of each of our meals in the restaurant. It is true that it is not easy in rush period as a lot of guests are using the facilities at the same time. Meanwhile, you comment will help us to provide more training to always assure a quality of service even in high periods. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

nice place but needs improvment

TripAdvisor rating 3.0/5

TarekD71 Families - TripAdvisor review

the place is so nice , with really nice people there , but there is some serious issues to be improved .. there is an obvious problem in the management and resources most of people there are too much loaded with work , so this is reflected on the service delivered to customer . kitchen and food needs to be with more quality to match the accor group value . animation team in that time was a disaster , i cant imagine how could you accept that level of un professionlity way and language in communication . they some times curse the foreign girls in arabic words and very b .

Dear Tarek D, Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. Regarding the operation, we assure a service according to the formula. It is true that it is not easy in rush period as a lot of guests are using the facilities at the same time. Meanwhile, you comment will help us to provide more training to always assure a quality of service even in high periods. As an international hotel, our guests are coming from all over the world and it’s not always easy to satisfy the different taste of the different nationalities. Meanwhile, we will take into consideration your comment and want to inform you that we are working every day on new buffet items. Concerning the Animation, they are not managed by the hotel, but still, the quality of service remains under our supervision; be sure that the issue will be investigated and an action will be taken with the tenant to avoid the repetition of such case We hope to get the pleasure to welcome you again. Amr Salah General Manager

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