Novotel Marsa Alam Hotel 5 stars

All was amazing, room location , food & beverage, staff was very friendly , special greetings to Mohmed in restaurant Landscape really i liked , served very good Cleaning of room was good Food variety was good Welcome at reception was excellent Thanks to you all Regards Youssef 00…6666

I stayed 5 nights with my family., at the beginning it was hard to satisfy 1st: mini bar was not working and still to the end of our stay although Maintainance guy tried many times 2nd: food quality., taste is not good and always smell oil in addition its not varied and same every day 3- pool bar and beach bar closes 5 am.., too early But on the other side we enjoyed the beach., pools , calm, good weather relaxing

We loved the very well heated pool

Great facilities, well equipped, taken excellent care of the property we enjoyed our 1 night stay which was a stop over from Bernice to Hurghada. The hotel is very modern and all amenities in great condition rooms, pools, gardens, beach..... all well done

Very good hotel with spacious rooms and friendly team and managers like Mr. Hassan ( Reservation Manager), wonderful staff like Mr. Ayman in the reception and Mr moustafa the bellman.

The best hotel 🛏️ in marsa Alam friendly staff nice Beach ⛱️🏖️⛱️ I will come back . Good loyalty program (ALL) from Accor .wish you all the best and I hope all egypt will be well again . special thanks for Mr. Taha Sayed he is so nice and thanks everyone

A lot of thanks . It's was great day's I will come again . Special thanks for Mr. Taha Sayed

The hotel has so much to do, there are a few outlets closed with Covid but still worth the trip. Wish the heated pools were warmer. It was a little cold to swim. The rooms were great I am sure with better warmer weather its a even more exciting property.

the hotel has a fascinating house reef! saw different species - blue-spotted stingray, lionfish, etc. and the most amazing ones the 3 dolphins and a turtle hope the jetty will be opened at night (probably some part to see the fish during the night) Mohamad and his colleague were very accomodating and helpful (they assist us with gobus)

You are made to feel welcome as soon as you arrive. Every day you are asked if the hotel is meeting your expectations. We asked if the gym could be opened earlier - not a problem The hotel is spotless. The gardens are lovely to walk around. The buffet restaurant is of a very good standard. The food is varied and always hot. We ate at the a la carte in the evening three times and also for lunch several times. The outdoor setting is lovely. All of the staff are courteous and friendly We don’t dive or snorkel but we walked down the hotel’s jetty every day and saw many beautiful fish. We were very lucky and saw a pod of about 30 dolphins, very unusual for the time of year We will be back......

It was amazing vacation by all means Exceptional location, helpful staff specialy Mohamed in the reception as he helped me to arrange trips to Sharma El Louly and Hankorab beaches at affordable prices mostafa (house keeping) advised me to try eating sea food in Qusair city which was a great experience

Very poor all inclusive Even soda their tastes bad as they add ice to the containers in the restaurant then it melts so soda turns out to be water 🤮 Check in took so long even i already checked in online The name is novotel marsa alam well it is supposed to be novotel quseir 1 hr away from marsa allam 20 min from quseir city

My kids and I spent some days in Novotel Marsa Alam and had a great time. My kids enjoyed especially the kids club where Laila Mastalieva involved them in many fun games and fun activities before Halloween. Thank you Laila

Have been to Novotel for 5 days in group of 8 people. I liked the interior designs of the rooms and this was the only thing I liked other than what I didn't like was :Huge delay from staff to respond to our requests.Unclean rooms with improper housekeeping,found 2 lizards in 2 separate days,toilets are not cleaned properly,blankets are not clean.A sea view room is not a " Sea view" it is sea side view.Animation team are systematic with no real creativity,just a routine 40 min show at night.Meals varieties are not that much with improper cooking.Pool beds are always reserved with towels leaving no place to sit.Beverages varieties at bars are very limited for non alcholic guests with unclean cups ( though being disposable)Children can not enjoy the beach as it is not sandy and with lot of corals,you can only swim when you go further into the sea over a bridge where the swimming area is too deep thus not suitable for children.No special services offered to Silver Le CLub Accor members ( just limited ones)Bar staff need to be trained to handle all guests in the same manner.Restaurant manager need to be trained on how to clean tables after usage rather than shaking the table cover once !!Reception team need to be trained to keep their commitments specially regarding timingAnimation team need to be trained on how to enterain guests all day long not only for 40 min at night

the place is so nice , with really nice people there , but there is some serious issues to be improved .. there is an obvious problem in the management and resources most of people there are too much loaded with work , so this is reflected on the service delivered to customer . kitchen and food needs to be with more quality to match the accor group value . animation team in that time was a disaster , i cant imagine how could you accept that level of un professionlity way and language in communication . they some times curse the foreign girls in arabic words and very b .