Novotel Marsa Alam Beach Resort 5 stars

We enjoyed our holidays very much, The best animation team ever ❤️❤️❤️ Berta, Mouse, Jamaica and Deb. Thank you very much! 🫶 Rooms is perfect , food is very delicious. Staff is very friendly and helpnul.

The animators in this hotel - Berta, Debbie, Moussie and Jamaica are awesome crue of young people ❤️🔥🤟. They are playing games with guests, the can give you an advice about anything if you need. Im gonna miss them all ❤️❤️❤️ they are funny, kind and doin an awesome shows every night

We spent this year's holiday in this beautiful resort, which stood out for its beautiful apartments, cleanliness, good food and, above all, great staff. There is a beautiful coral reef near the hotel that is full of life and you can even meet dolphins here. The best are the animators who are always in a good mood and do a great job. (Shoutout to Berta, Jamaica, Mouse and Kay!) Thank you very much!

Novotel is a very nice modern place. It was very clean, and food was offered with a huge variety. The biggest strength of this place is the people working there. “Big” Mostafa helped us with all we needed, he went far and above his duties and he treated my family as friends not just customers. Ayman from the reception desk provided the best assistance, he was very helpful and nice. Hassan delivered great room service I never expected. “Robert” from the beach bar was always very nice to us and he served the best cocktails in the whole hotel. Thanks to those guys, our stay was an unforgettable experience. I highly recommend Novotel Marsa Alam. We really felt like home even on another continent.

Rooms are good. Beach is good. Pools are okay although it requires more attention in terms of sanitation. Food quality and variety is average. Another issue with the buffet is that it's hard to find available seating or forks and spoons on the table during busy times. When food trays are finished, they are not replaced, and I saw that during my full stay. At breakfast, the omelette section is runed by one person only using a grill, and that results in long waiting lines. In order to have a seating available around the main pool, you must reserve the seats at early morning, while if you do so during the normal hours, it's impossible to find a spot, specially that there is only one pool bar available and therefore other pools are almost empty, while one pool is extremely crowded. Also, there are no snacks available as advertised, as it's just a bunch of some leftover pastries that lasts 10 minutes at the pool bar. The main issue is that the hotel is advertised as a 5 stars hotel, while the actual standard is a 4 stars standard at the most and that is why I was dissatisfied with my stay, as I had 5 stars service expectations, and the hotel doesn't meet those standards. If the hotel is advertised as a 4 stars hotel, things would have been different and acceptable.