Novotel Marsa Alam Beach Resort 5 stars

Customer review rating (ALL Rating) 4.6/5 227 reviews

Novotel Marsa Alam Beach Resort - Image 1
Novotel Marsa Alam Beach Resort - Image 2
Novotel Marsa Alam Beach Resort - Image 3
Novotel Marsa Alam Beach Resort - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Private Beach

  • 4 swimming pools

  • Free WIFI

  • Located on the Red Sea

  • Fitness centre

Our accommodation(s)

Hotel location

Novotel Marsa Alam Beach Resort

19 Km South El Quessir Marsa, Marsa Alam Road, 84721
84721 MARSA ALAM
Egypt

GPS:25.955, 34.379167

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  227 reviews

TripAdvisor Rating  4.5/5  2,845 reviews

Novotel great animation team

TripAdvisor rating 5.0/5

azurefish a TripAdvisor review

We enjoyed our holidays very much, The best animation team ever ❤️❤️❤️ Berta, Mouse, Jamaica and Deb. Thank you very much! 🫶 Rooms is perfect , food is very delicious. Staff is very friendly and helpnul.

Dear Guest, Thank you very much for sharing this great review of your recent stay at Novotel Marsa Alam. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Management Team,

Awesome holidays ❤️

TripAdvisor rating 5.0/5

Kristýna S TripAdvisor review

The animators in this hotel - Berta, Debbie, Moussie and Jamaica are awesome crue of young people ❤️🔥🤟. They are playing games with guests, the can give you an advice about anything if you need. Im gonna miss them all ❤️❤️❤️ they are funny, kind and doin an awesome shows every night

Dear Guest, Thank you very much for sharing this great review of your recent stay at Novotel Marsa Alam. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Management Team,

Summer holiday

TripAdvisor rating 5.0/5

Dominik D TripAdvisor review

We spent this year's holiday in this beautiful resort, which stood out for its beautiful apartments, cleanliness, good food and, above all, great staff. There is a beautiful coral reef near the hotel that is full of life and you can even meet dolphins here. The best are the animators who are always in a good mood and do a great job. (Shoutout to Berta, Jamaica, Mouse and Kay!) Thank you very much!

Dear Guest, Thank you very much for sharing this great review of your recent stay at Novotel Marsa Alam. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Management Team,

Highly recommended!!!

TripAdvisor rating 5.0/5

KubaMiler TripAdvisor review

Novotel is a very nice modern place. It was very clean, and food was offered with a huge variety. The biggest strength of this place is the people working there. “Big” Mostafa helped us with all we needed, he went far and above his duties and he treated my family as friends not just customers. Ayman from the reception desk provided the best assistance, he was very helpful and nice. Hassan delivered great room service I never expected. “Robert” from the beach bar was always very nice to us and he served the best cocktails in the whole hotel. Thanks to those guys, our stay was an unforgettable experience. I highly recommend Novotel Marsa Alam. We really felt like home even on another continent.

Dear Guest, Thank you very much for sharing this great review of your recent stay at Novotel Marsa Alam. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Management Team,

Below Expectations

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Rooms are good. Beach is good. Pools are okay although it requires more attention in terms of sanitation. Food quality and variety is average. Another issue with the buffet is that it's hard to find available seating or forks and spoons on the table during busy times. When food trays are finished, they are not replaced, and I saw that during my full stay. At breakfast, the omelette section is runed by one person only using a grill, and that results in long waiting lines. In order to have a seating available around the main pool, you must reserve the seats at early morning, while if you do so during the normal hours, it's impossible to find a spot, specially that there is only one pool bar available and therefore other pools are almost empty, while one pool is extremely crowded. Also, there are no snacks available as advertised, as it's just a bunch of some leftover pastries that lasts 10 minutes at the pool bar. The main issue is that the hotel is advertised as a 5 stars hotel, while the actual standard is a 4 stars standard at the most and that is why I was dissatisfied with my stay, as I had 5 stars service expectations, and the hotel doesn't meet those standards. If the hotel is advertised as a 4 stars hotel, things would have been different and acceptable.

Dear Roshdi E., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team,

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Other web-users rate our hotel

  • 444 reviews 8.4/10 Location
  • 960 reviews 9.1/10 Room
  • 1,997 reviews 9.3/10 Service
  • 62 reviews 6.7/10 WiFi
  • 647 reviews 8.9/10 Cleanliness
  • 594 reviews 9.2/10 Amenities
  • 540 reviews 9.3/10 Vibe
  • 316 reviews 8.8/10 Comfort

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