Novotel Marsa Alam Hotel 5 stars

Customer review rating 4.6/5 1,443 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Marsa Alam
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+ 27 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Private Beach

  • 4 swimming pools

  • Free WIFI

  • Located on the Red Sea

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Marsa Alam

19 Km South El Quessir Marsa
Marsa Alam Road
84721
84721
marsa alam
egypt

Tel: +20653351001

Fax: (+20)653351002

Check-in from 12h00

Check out up to 12h00

  • By plane

    HURGHADA INTERNATIONAL AIRPORT At 150km / 93 miles - Shuttle paying

  • By plane

    MARSA ALAM AIRPORT At 60km / 37 miles - Shuttle paying

  • By train

    LUXOR STATION At 150km / 93 miles

GPS :25.955, 34.379167

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 queen-size bed, Pool side

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Pool side *
  • Most of the accommodation: Terrace, Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Standard Room with 2 single beds Pool side

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with 1 queen-size bed Sea view

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Sea side *
  • Most of the accommodation: Terrace, Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Standard Room with 2 single beds Sea View

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Sea side *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Standard Room with 1 queen-size bed, Sea Front

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: On Beach *
  • Most of the accommodation: Terrace, Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)

Standard Room with 2 single beds Sea Front

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: On Beach *
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Multimedia hub(...)
Rooms

Our restaurants and bars

LA PALME

Type of cuisine: International

With its contemporary design and spacious terrace overlooking the Sea, La Palme restaurant offers breakfast, lunch and dinner buffet with live cooking.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DENTE

Type of cuisine: Italian

The italian restaurant overlooking the sea open for lunch and dinner

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ISLAND BAR

Non contractual photo

Located by the pool offering snacks BBQ and cocktails withall day animation and music

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PAPYRUS

Non contractual photo

Enjoy a wide selection of cocktails and drinks in a friendly cheerful atmosphere with special evening events and live entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAMLA BEACH BAR

Non contractual photo

Beach bar opens daily till sunset serves cocktails refreshing drinks and snacks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 300

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Marsa Alam

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,443 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,517 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good

Customer review rating 4.6/5

Mustafa Couples - 02/08/2020 Confirmed reviews ALL

Good but I have many points are not good in this hotel like breakfast, dinner , location, laundry, room service

Dear Mustafa S., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

Very bad

Customer review rating 4.6/5

Sherif M. Business - 24/07/2020 Confirmed reviews ALL

Very bad experience ever , Ive left the hotel before my check out date due to , clean , facilities, staff , seevices overall... I will not visit the hotel again and i will advice any one want to visit marsa allam to avoid Novotel ..

Dear SHERIF m., Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

Good location

Customer review rating 4.6/5

Mohamed S. Families - 15/03/2020 Confirmed reviews ALL

Was good stay and good team There are no dental kit with room service team

Dear Mohamed S., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Another excellent stay

TripAdvisor rating 4.5/5

BackPacker784472 13/03/2020 TripAdvisor review

You are made to feel welcome as soon as you arrive. Every day you are asked if the hotel is meeting your expectations. We asked if the gym could be opened earlier - not a problem The hotel is spotless. The gardens are lovely to walk around. The buffet restaurant is of a very good standard. The food is varied and always hot. We ate at the a la carte in the evening three times and also for lunch several times. The outdoor setting is lovely. All of the staff are courteous and friendly We don’t dive or snorkel but we walked down the hotel’s jetty every day and saw many beautiful fish. We were very lucky and saw a pod of about 30 dolphins, very unusual for the time of year We will be back......

Dear Mrs. julie, Thank you very much for sharing this great review of your recent stay at Novotel Marsa Alam. We are thrilled that you have enjoyed again your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Amr Salah, General Manager

Great stay!

Customer review rating 4.6/5

Giuseppe Couples - 14/01/2020 Confirmed reviews ALL

Enjoyed Novotel Marsa Alam, staff was available and everything went fine. Internet connection should be improved.

Dear Giuseppe G., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Amazing trip

Customer review rating 4.6/5

Karim B. Solo - 01/01/2020 Confirmed reviews ALL

The location and hotel were great! Staff was very nice and helpful specially Mohamed in Reception who helped me on getting my trips to Sharma El Louly and Hankorab beaches with reasonable prices Rooms are clean, veiw was amazing and The Marina was settled in very good place for snorkeling and diving so you can see amazing corals and fish

Dear Karim B., We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amr Salah General Manager

Amazing location

TripAdvisor rating 4.5/5

Karim B Solo travel - 31/12/2019 TripAdvisor review

It was amazing vacation by all means Exceptional location, helpful staff specialy Mohamed in the reception as he helped me to arrange trips to Sharma El Louly and Hankorab beaches at affordable prices mostafa (house keeping) advised me to try eating sea food in Qusair city which was a great experience

Dear Karim B, Thank you very much for choosing Novotel Marsa Alam Resort for your recent stay in Egypt and for recommending us to Tripadvisor’s readers and to our future clients. I am extremely delighted to know that you have admired the generous welcome and care of our staff, multiple services and facilities. I shall gladly transmit your appreciation to our entire team with a special mention toMohamed in the reception and mostafa (house keeping) who will certainly be inspired to read your sympathetic words. Novotel Marsa Alam team is waiting for you for another amazing holiday. Sincerely, Amr Salah General Manager

You know that miser friends of yours, it is this hotel

TripAdvisor rating 4.5/5

mohamedheshamq Family - 21/10/2019 TripAdvisor review

Very poor all inclusive Even soda their tastes bad as they add ice to the containers in the restaurant then it melts so soda turns out to be water 🤮 Check in took so long even i already checked in online The name is novotel marsa alam well it is supposed to be novotel quseir 1 hr away from marsa allam 20 min from quseir city

Dear mohamedhesham, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Novotel hotel. We regret your disappointment for being unable to check in upon your early arrival and understand reading your review, and kindly be informed that the official time for Check In at 14:00 while your checked in at 12:40. Normally if we have space of free rooms we do Check in upon the guest arrival even it is early as it is the part of our reaching the highest level of hospitality and our guest satisfaction, unfortunately during periods of high occupancy it may not be possible. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Sincerely, Amr Salah General Manager

Great kids club in Novotel Marsa Alam

TripAdvisor rating 4.5/5

Happiness19399945863 Family - 03/11/2018 TripAdvisor review

My kids and I spent some days in Novotel Marsa Alam and had a great time. My kids enjoyed especially the kids club where Laila Mastalieva involved them in many fun games and fun activities before Halloween. Thank you Laila

Dear Happiness19399945863, Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall transmit your appreciation to Laila for her professionalism in the kids club. We are waiting for your next visit soon. Amr Salah General Manager

Excellent rooms interior design but with staff who lacks training

TripAdvisor rating 4.5/5

mahmoud e Family - 26/08/2018 TripAdvisor review

Have been to Novotel for 5 days in group of 8 people. I liked the interior designs of the rooms and this was the only thing I liked other than what I didn't like was :Huge delay from staff to respond to our requests.Unclean rooms with improper housekeeping,found 2 lizards in 2 separate days,toilets are not cleaned properly,blankets are not clean.A sea view room is not a " Sea view" it is sea side view.Animation team are systematic with no real creativity,just a routine 40 min show at night.Meals varieties are not that much with improper cooking.Pool beds are always reserved with towels leaving no place to sit.Beverages varieties at bars are very limited for non alcholic guests with unclean cups ( though being disposable)Children can not enjoy the beach as it is not sandy and with lot of corals,you can only swim when you go further into the sea over a bridge where the swimming area is too deep thus not suitable for children.No special services offered to Silver Le CLub Accor members ( just limited ones)Bar staff need to be trained to handle all guests in the same manner.Restaurant manager need to be trained on how to clean tables after usage rather than shaking the table cover once !!Reception team need to be trained to keep their commitments specially regarding timingAnimation team need to be trained on how to enterain guests all day long not only for 40 min at night

Dear Mahmoud E, Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to thank you for your comment regarding the cleaning of the room as it will help us to provide more training to our staff. We would appreciated if you was informing us on site in order to take corrective actions. Please, be inform that, on arrival, guests will be given the rooms which have been booked. An upgrade is possible upon the hotel's availability with an extra fee such as for our Beach Front room. Sunbeds reservation is not allowed in our hotel and signs are displayed all over the territory regarding this information. Kindly be informed that, as most of the hotel in Marsa Alam due to the presence of corals reef, the access to the sea is only accessible by our jetty and this information was shared to all tour operators and on websites. Regarding the restaurant, we assure a service and table setting which is taking place during the 3 h operation of each of our meals in the restaurant. It is true that it is not easy in rush period as a lot of guests are using the facilities at the same time. Meanwhile, you comment will help us to provide more training to always assure a quality of service even in high periods. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager

nice place but needs improvment

TripAdvisor rating 4.5/5

TarekD71 Family - 13/07/2018 TripAdvisor review

the place is so nice , with really nice people there , but there is some serious issues to be improved .. there is an obvious problem in the management and resources most of people there are too much loaded with work , so this is reflected on the service delivered to customer . kitchen and food needs to be with more quality to match the accor group value . animation team in that time was a disaster , i cant imagine how could you accept that level of un professionlity way and language in communication . they some times curse the foreign girls in arabic words and very b .

Dear Tarek D, Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. Regarding the operation, we assure a service according to the formula. It is true that it is not easy in rush period as a lot of guests are using the facilities at the same time. Meanwhile, you comment will help us to provide more training to always assure a quality of service even in high periods. As an international hotel, our guests are coming from all over the world and it’s not always easy to satisfy the different taste of the different nationalities. Meanwhile, we will take into consideration your comment and want to inform you that we are working every day on new buffet items. Concerning the Animation, they are not managed by the hotel, but still, the quality of service remains under our supervision; be sure that the issue will be investigated and an action will be taken with the tenant to avoid the repetition of such case We hope to get the pleasure to welcome you again. Amr Salah General Manager

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