Mercure Ankara Kizilay 4 stars

Customer review rating (ALL Rating) 4.6/5 396 reviews

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Description

Hotel extras

  • Ankara'nın kalbi Kızılay'da yer alır; iş, alışveriş ve sosyal hayatın tam merkezindedir.

  • Anıtkabir, Kocatepe Camii ve Tunali Hilmi Caddesi gibi simge noktalara kolay ulaşım imkânı.

  • Metro, otobüs ve diğer toplu taşıma seçeneklerine yürüme mesafesinde.

  • Ankara'nın tarihi ve kültürel noktalarını keşfetmek için ideal başlangıç noktası.

  • Mercure markasının global standartlarında hizmet anlayışı.

Our accommodation(s)

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Room 1

Hotel location

Mercure Ankara Kizilay

Yesilirmak Cad No 14, Demirtepe, Cankaya
06430 ANKARA
Turkey

GPS:39.92523, 32.84873

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  396 reviews

Customer review rating 1.5/5

Ugur D. Families - Confirmed reviews ALL

Dear Guest, First and foremost, we would like to sincerely apologize for the issues you experienced during your stay. The presence of a strong cigarette odor in your room, as well as the cleanliness concerns you described, do not reflect the standards we strive to provide. The dirt buildup in the bathroom and the hair left behind from a previous guest are unacceptable shortcomings, and we fully understand your disappointment. Your feedback has been shared in detail with our Housekeeping Department. A thorough review has been conducted, the responsible team members have been formally reminded of our standards, and additional training has been provided to prevent similar situations from occurring in the future. Furthermore, our room inspection and cleaning procedures have been reviewed and reinforced. We sincerely regret that your experience did not meet your expectations and appreciate you taking the time to bring these matters to our attention. We hope to have the opportunity to welcome you again in the future and provide you with the high standard of service you deserve. Kind regards,

Customer review rating 4.5/5

Lisa K. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Erkan V. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Stephen V. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind review and valuable feedback. We are delighted to hear that you enjoyed our hospitality, breakfast, and convenient location. We also appreciate your understanding regarding the air conditioning issue, and your comments have been shared with the relevant team. It was a pleasure to host you, and we would be very happy to welcome you again on your next visit. Kind regards,

Customer review rating 4.0/5

Ho M. Y. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 275 reviews 9.1/10 Location
  • 333 reviews 7.8/10 Room
  • 451 reviews 9.3/10 Service
  • 7 reviews 9.1/10 WiFi
  • 239 reviews 8.3/10 Cleanliness
  • 201 reviews 8.7/10 Breakfast
  • 169 reviews 6.4/10 Comfort
  • 81 reviews 8.7/10 Vibe

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