Mercure Ankara Kizilay 4 stars

Customer review rating (ALL Rating) 4.7/5 305 reviews

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Description

Hotel extras

''At Mercure Ankara Kızılay, our Heartists encourage all our guests to discover the destination through our unique hotel décor, local expertise and love for local cuisine'' Abidin Akpınar General Manager

Our accommodation(s)

Hotel location

Mercure Ankara Kizilay

Yesilirmak Cad No 14, Demirtepe, Cankaya
06430 ANKARA
Turkey

GPS:39.92523, 32.84873

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  305 reviews

Customer review rating 4.0/5

Vugar B. Families - Confirmed reviews ALL

The location of the hotel is good. It is close to Kızılay, there is easy access to public transport. The staff is also good and friendly. However, it is important to pay attention to a number of points: 1. Some foods are not enough at breakfast and this is especially noticeable when you arrive 1 hour before breakfast ends. For example, during the last 2 days of our stay at the hotel, the croissants were out of breakfast and when we asked for them, they said that it would take 15-20 minutes to bring new croissants. However, this is not desirable for an Accor hotel; 2. The fitness room is not maintained. Since the air conditioner in the fitness room is constantly off, the hall is cold and takes time to heat up. There is no drinking water in the hall and there is only 1 towel at all times. The number of guests using the fitness room may be small, but this does not justify the lack of maintenance of the hall.

Dear Valued Guest, First of all, we would like to thank you for sharing your valuable feedback with us. We sincerely regret the inconveniences you experienced during your stay. The shortcomings you mentioned regarding the continuity of breakfast items, especially towards the end of the service hours, as well as the technical and maintenance issues in our fitness room, do not reflect the service standards we aim to provide at our hotel. Please be assured that these matters have been taken very seriously. All of your comments have been shared with the relevant departments, and the necessary actions have been initiated to prevent similar issues from occurring again. Improvement plans have been made regarding breakfast operations and the maintenance, air conditioning, and equipment of the fitness room. Once again, we apologize for the inconveniences caused and sincerely hope to have the opportunity to welcome you again in the future and provide you with a much improved experience. Kind regards,

Customer review rating 5.0/5

Dean P. Solo - Confirmed reviews ALL

Great location, I had a pleasant experience with hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Marc L. Business - Confirmed reviews ALL

Excellent, the personnel is fantastic !

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Nayef A. Solo - Confirmed reviews ALL

I was very pleased with the overall quality of service, professionalism, and warm hospitality provided by your team. All staff members were courteous, helpful, and attentive, which made my stay truly comfortable and enjoyable. I would like to extend special thanks and recognition to the Hotel Manager, Mr. Omar, for his outstanding leadership and personal attention. His professionalism, hospitality, and commitment to guest satisfaction clearly reflect the high standards of the hotel and made a very positive impression on me. Thank you once again to the entire team for a wonderful stay. I look forward to visiting Mercure Ankara Kizilay again in the future and will gladly recommend your hotel to others.

Dear A., Thank you for your kind words and positive feedback regarding your recent stay at Mercure Ankara Kizilay. We are delighted to hear that you found our service quality, professionalism, and warm hospitality to your satisfaction. It is always our aim to ensure our guests feel comfortable and valued during their time with us. I appreciate your recognition of our team's efforts, and I will personally convey your special thanks to Mr. Omar for his leadership and commitment to guest satisfaction. Such feedback serves as a great motivation for our staff to continue delivering exceptional service. We look forward to welcoming you back to Mercure Ankara Kizilay in the future and appreciate your recommendations to others. Best regards, Mercure Ankara Kizilay

Customer review rating 5.0/5

Hyder A. Business - Confirmed reviews ALL

I had a very pleasant stay at Mercure Ankara Kızılay. The hotel is well located, clean, and comfortable, with a welcoming atmosphere throughout. All departments deserve praise, from the front desk and housekeeping to the restaurant and other staff members. Everyone was professional, friendly, and always ready to help. The room was clean and well maintained, and the common areas were equally well organized. Overall, a great hotel with a dedicated team that truly cares about guest satisfaction. I would happily stay here again and recommend it without hesitation.

Dear Hyder A., Thank you for your kind words regarding your recent stay at Mercure Ankara Kızılay. We are delighted to hear that you found our location convenient and enjoyed the cleanliness and comfort of our hotel. Your praise for our dedicated team across various departments is truly appreciated, as we strive to provide a welcoming atmosphere and exemplary service for all our guests. It is gratifying to know that you would consider staying with us again and would recommend our hotel to others. We look forward to the opportunity to welcome you back in the future. Best regards, Mercure Ankara Kizilay

Other web-users rate our hotel

  • 236 reviews 9.1/10 Location
  • 281 reviews 8.3/10 Room
  • 377 reviews 9.3/10 Service
  • 12 reviews 7.6/10 WiFi
  • 193 reviews 8.7/10 Cleanliness
  • 173 reviews 8.6/10 Breakfast
  • 149 reviews 6.9/10 Comfort
  • 69 reviews 9.3/10 Vibe

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