Downtown Ankara Hotel

Dear Guest, Thank you for your kind review and for being a valued Silver Member of ALL Accor. We’re delighted that you found our location convenient and our pricing reasonable. However, we regret the misunderstanding you experienced at the lobby restaurant. Our team is trained to provide seamless service, and we will ensure better communication among staff to prevent such incidents in the future. Your comfort and satisfaction are our priority, and we truly appreciate your feedback in helping us improve. We hope to welcome you back soon for an even smoother experience. Best regards,

Dear Guest, Thank you for your feedback and for staying with us again. We\'re glad to hear that you were satisfied with our hotel and service. However, we regret that the room odor affected your experience. We strive to maintain a fresh and comfortable environment for all our guests, and we apologize for any inconvenience caused. Your comments have been shared with our housekeeping team to ensure that rooms are thoroughly refreshed and checked for any lingering odors before guest arrivals. For future stays, please feel free to request a non-smoking room, and we will do our best to accommodate your preference. We appreciate your loyalty and look forward to welcoming you again for a more pleasant experience. Best regards,

Dear Guest, Thank you for your feedback. We\'re glad you had a nice stay. Regarding your Accor points, we apologize for the delay. If your points have not yet been added, please reach out to our team, and we will be happy to assist you. We appreciate your loyalty and hope to welcome you again soon. Best regards,

Dear Guest, Thank you for your feedback. We’re glad to hear you found the hotel clean, quiet, and overall pleasant. However, we deeply regret that your experience with our staff did not meet your expectations. We strive to provide excellent service with warmth and hospitality, and it’s concerning to hear that you felt uncomfortable with the staff\'s demeanor at the restaurant\'s reception. We will address this internally to ensure our team members understand the importance of a welcoming attitude and engaging with guests in a friendly manner. Regarding the Turkish coffee, please note that serving water with it is our standard practice, and we apologize for any confusion. We’re thrilled that you had a positive experience at Loopy Night Bar with our team members there, and we’ll make sure to share your kind words with them. We appreciate your valuable comments and hope to have the opportunity to provide a better experience during your next stay. Best regards,

Dear Guest, Thank you for your detailed feedback and for choosing to stay with us multiple times. We truly appreciate your loyalty and the time you took to share your experience. We’re glad to hear that you found our rooms clean and enjoyed our breakfast, especially the fresh omelet option. However, we understand your concerns regarding the noise from the front-facing rooms. For your future stays, please feel free to request a quieter room, and we will do our best to accommodate your preference. Regarding your experience with our front office team, we sincerely regret any inconvenience caused. Your feedback about the official company offer and the delay in providing invoices has been noted, and we will work on improving our responsiveness and efficiency in these areas. Additionally, we will ensure that our reception printers are properly maintained to avoid similar issues in the future. Your comments are invaluable in helping us enhance our service quality. We look forward to welcoming you again and providing you with an even better experience. Best regards,