Hotel Stratford San Francisco - Handwritten Collection 3 stars

Customer review rating (ALL Rating) 4.0/5 161 reviews

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Hotel Stratford San Francisco - Handwritten Collection - Image 1
Hotel Stratford San Francisco - Handwritten Collection - Image 2
Hotel Stratford San Francisco - Handwritten Collection - Image 3
Hotel Stratford San Francisco - Handwritten Collection - Image 4
242 Powell Street, 94102 San Francisco, United States

Description

Hotel extras

  • Cozy rooms with free Wi-Fi, accommodating up to 3 guests

  • Prime location near Union Square

  • Delicious continental breakfast available

  • Easy access to Chinatown, SFMOMA and Moscone Convention Center

  • Shuttle service to San Francisco International Airport (13 mi away)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

DELUXE ROOM WITH 1 QUEEN BED

Photo out of - DELUXE ROOM WITH 1 QUEEN BED

Room with 1 QUEEN bed. Free WIFI, safe, and bathroom with shower. PLUS AIRCONDITIONING & COMPLEMENTARY COFFEE AND TEA

  • Views:

    City View

Max. number of persons
3
Area
From 19 m² / 204 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Room Services

  • Operator wake up call
  • 3 pers. max
  • 19 m² / 204 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
See availabilities

Room with 1 QUEEN bed. Free WIFI, safe, and bathroom with shower. PLUS AIRCONDITIONING

Max. number of persons
2
Area
From 14 m² / 150 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

  • Views:

    City View

Max. number of persons
2
Area
From 16 m² / 172 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Room with 1 QUEEN bed. Free WIFI, safe, and bathroom with shower.

Max. number of persons
2
Area
From 11 m² / 118 sq ft

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Twin bed(s) x2

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Room with 1 KING bed. Free WIFI, safe, and bathroom with shower OR BATH. PLUS AIRCONDITIONING & COMPLEMENTARY COFFEE AND TEA

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom products

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Room Services

  • Operator wake up call
See availabilities

Hotel location

Hotel Stratford San Francisco - Handwritten Collection

242 Powell Street
94102 San Francisco
United States

GPS:37.78703, -122.40803

Telephone
Fax +1 415-397-7080

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Meeting rooms
  • 100% Non Smoking Property
  • 95 rooms
  • 5 rooms for people with reduced mobility
  • 95 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Hotel access

Shuttle

  • SAN FRANCISCO INTL Additional charge
  • SFO Additional charge

Business

One Meeting room

Meetings & Events

Non contractual photo

Number of Meeting Room
1
Surface of the largest room
120 m²  /  1291.668 sq ft
Maximum seats capacity
20
Maximum capacity for banquets
12
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  161 reviews

Customer review rating 3.0/5

David F. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Tanja R. Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Sharon A. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Oliver P. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Lionel G. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Tanja R. Solo - Confirmed reviews ALL

Check in and other questions (about sights etc) they were so informative and helpful. The room was great, very comfortable, The only downside was the tram noise from the street but otherwise fantastic! I’m

Customer review rating 2.5/5

Sharon A. Couples - Confirmed reviews ALL

Although I received early check in and late check out, the lady that did all of this was nice but not very informative - didn't know I had wifi, had to ask about my breakfast which was so not a breakfast - don't bother paying for it you get one coffee and one choice of a bagel or bread. The girl at reception the next day didn't even look up both times we came in, too busy on her phone.

Customer review rating 3.0/5

Oliver P. Solo - Confirmed reviews ALL

Comfy room and was relatively quiet. They weren't aware that my booking included breakfast and had to show the booking each time, not a huge deal but not ideal. Breakfast was a selection of items from the cafe, although you have to ask it's not massively clear. I would say that for the money the facilities offered here vs nearby were not as good.

Customer review rating 0.5/5

Lionel G. Couples - Confirmed reviews ALL

There was no drinking water, when I asked they told me to purchase from the nearest 7 eleven. I had breakfast included in my stay, they ran out of items for breakfast said only 1 menu item is there to eat. I asked for fresh towels they didn’t send it for 2 hours had to myself go to the reception and get it.

Customer review rating 4.0/5

Prabs J. Couples - Confirmed reviews ALL

Everything was excellent. Only gap was the noise from the street. Sound proofing could be better to block this.

Customer review rating 3.0/5

Son T. N. Solo - Confirmed reviews ALL

The hotel has a very convenient location in San Francisco, which is definitely a plus. However, my overall experience was not very good. The staff did not seem very welcoming or helpful, and the complimentary breakfast was quite disappointing, with limited choices and average food quality. The room also had an unpleasant smell, which made the stay less comfortable. Overall, the location is good, but the service and room experience need significant improvement.

Customer review rating 2.0/5

Valerie A. Business - Confirmed reviews ALL

This place was beyond bare bones. Not even an ice maker in the building. When I asked for ice I was told they could get me a glass of ice from the café next door. NO coffee maker, nothing on the walls. The bed was made with only sheets. When asked about that was offered a blanket that was covered in someone else's hair. Room so small it felt like a cell or hospital. I would not recommend for a stay more than one night. I won't be back.

Customer review rating 0.5/5

Michelle L. Business - Confirmed reviews ALL

My name is Michelle L.. I recently stayed at Hotel Stratford (originally checked into room 705, later moved to 805), and I am writing to formally log a complaint regarding a series of severe health hazards, service failures, and legal violations that occurred during my stay. The details of the incidents are outlined below. We were confused to find a severe, obnoxious odor developed in our room. Upon investigation, we discovered rotting takeout fish from a sushi order we made that had been intentionally swept underneath our bed by the housekeeping staff. A personal charger was also found swept under the be, and a dyson airwrap attachment. When we brought this to the front desk in the morning (because the single staff at night said we needed to wait for a manager and could not provide a solution), staff spent 30 minutes misleading us into believing they were mediating with a manager in the back room. Only after intense pressing did a supervisor emerge and admit that no manager was present and that you were in a meeting and unable to speak to us. They picked up phone calls saying the manager was calling, went to the back to "speak to the manager," etc. Furthermore, staff claimed this "could not have happened" directly contradicting the physical evidence. Due to the disgusting conditions, we attempted to check out early. However, your staff failed to respond to Expedia’s management-approval requests upon many different attempts and escalations, effectively trapping us into staying against our will or forfeiting our money. The front desk, in attempting to evade responsability, also told us that housekeeping took "before and after" photographs of our occupied room. Interestingly, when pressed about this, they were unable to procure those photos and instead told me to reach out to you. Now, one of two things must be true. Either the front desk misled us, or this is true and a violation of privacy. This practice was never disclosed to me at check-in or within any digital terms. As I am sure you are aware, under California law, a hotel room is a contractually secured private space. Taking unauthorized photographs of an occupied room constitutes an Intrusion Upon Seclusion under California common law, as well as a Breach of the Implied Covenant of Quiet Enjoyment. Furthermore, sweeping rotting organic matter under a guest's bed constitutes a clear breach of contract, as the hotel failed to provide a safe, habitable environment. I have attached a few photographic and video evidence of the rotting food for documentation. The front desk explicitly stated that you hold the authority to issue a full refund and that they do not, and they offered us a paltry discount that was not sufficient. Because the hotel failed to provide a basic standard of sanitation and either actively violated our right to privacy or misled us, I am requesting a full refund of my entire stay, issued immediately. If this matter is not resolved promptly, I will have no choice but to escalate this issue. This will include filing formal complaints with the California Department of Consumer Affairs and the local Department of Public Health, initiating a chargeback with my financial institution, and publishing the attached media alongside reviews on Expedia, TripAdvisor, Google, and social media platforms. I expect to hear from you within 24 hours confirming that the refund will be processed so we can go our separate ways. Thank you for your prompt attention to this severe matter.

Customer review rating 2.0/5

Sue P. Friends - Confirmed reviews ALL

Room small but adequate. No fridge however due to having medication that required to be refrigerated they did supply one. I would have been happy with an ice bucket however they could not supply this and did offer to keep it in the staff fridge which would have been very inconvenient. Breakfast was supplied by a coffee shop and was minimal with one choice of something with a drink, it was not adequate. Lift was not working when we first arrived and failed again the next day when we were departing meaning we had to bring our luggage down 2 levels of stairs. After 45 minutes female staff brought our larger bags down which weighed 27kg each and due to our age and ability we could not manage. Overall not what I was expecting from an Accor hotel. On the positive local great however you can’t be dropped off or picked up from the hotel due to the cable car route, room was clean

Customer review rating 2.0/5

M U. B. Couples - Confirmed reviews ALL

Found it lacking in nearly all aspects, the breakfast we only had 1 as it was nothing to be desired 1 out of 10 also there was no coffee/tea making facilities which was a massive let down

Customer review rating 4.0/5

Yuriy Z. L. Couples - Confirmed reviews ALL

Convenient location and a comfortable stay. A bit noisy.

Customer review rating 5.0/5

Robert S. Couples - Confirmed reviews ALL

Enjoyable stay at the hotel all was perfect,no issues,

Customer review rating 5.0/5

Victor G. Business - Confirmed reviews ALL

love this place and will be back again and again

Customer review rating 3.0/5

Nicola F. Families - Confirmed reviews ALL

No aircon No tea coffee facility in room Bed lumpy and noisy Disapointed

Customer review rating 4.0/5

Joseph P. Solo - Confirmed reviews ALL

Excellent location. Newly refurbed older building. Comfortable bed and good AC. Grateful for a late checkout. Front desk staff at check in and during stay were somewhat cold - I didn’t feel welcomed. No trash can in the room.

Customer review rating 2.0/5

Matthew R. Couples - Confirmed reviews ALL

See email sent to customer service team

Customer review rating 5.0/5

Jana D. Families - Confirmed reviews ALL

Rooms are small but cozy. Everything you nead is in a walkingñ distance.

Customer review rating 4.5/5

Jose M. C. G. Couples - Confirmed reviews ALL

Everything was fine. The only thing you should pay attention to is the WEEKEND personal at the breakfast café... really messy and bad attitude.

Customer review rating 5.0/5

Leandro R. Business - Confirmed reviews ALL

Well located, great staff and comfortable and clean rooms

Other web-users rate our hotel

  • 500 reviews 9.4/10 Location
  • 585 reviews 5.1/10 Room
  • 355 reviews 6.2/10 Service
  • 9 reviews 6.8/10 WiFi
  • 332 reviews 2.8/10 Comfort
  • 252 reviews 7.3/10 Cleanliness
  • 146 reviews 7/10 Value
  • 123 reviews 8.3/10 Vibe

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