Fairmont Heritage Place - Ghirardelli Square 5 stars

Customer review rating 4.7/5 803 reviews
Fairmont Heritage Place - Ghirardelli Square
See on a map
+ 17 Services
Book this hotel

Room 1

Number of guests
Children's age

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Only a 5 minute walk to Fisherman's Wharf

  • Easy access to San Francisco's historic cable car turntable

  • All of our luxury residential suites are fully equipped for your family

  • Free bike rentals

  • Grocery shopping services can be arranged before arrival or during your stay

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • 5 restaurant(s)
  • 2 bar(s)
Leisure and activities
  • Fitness centre
  • Massage
  • Golf
Business services
  • 1 meeting room(s)

Hotel location

Fairmont Heritage Place - Ghirardelli Square

900 North Point Street
94109
san francisco
united states

Tel: +14152689900

Fax: (+1)4152689903

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    OAKLAND INTL AIRPORT At 35km / 22 miles

  • By plane

    SAN FRANCISCO INTL AIRPORT At 24km / null miles

GPS :37.805573, -122.4232614

Our accommodations

All-suite Residential Property with rental. The Fairmont Heritage Place Ghirardelli Square features one, two and three bedroom luxury residences that are a bold illustration of contemporary urban design in a landmark setting. Each residence within our luxury boutique property features bedrooms with full private bath en suite. The living room includes a slated hearth-framed fireplace. The kitchen is fully equipped and our dining area is designed for entertaining.

Three Bedroom Bay View

  • Max. number of persons: 8
  • Area: From 176
  • Views: Bay view, City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

Two Bedroom City View Owner

  • Max. number of persons: 6
  • Area: From 111
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Two Bedroom Bay View Owner

  • Max. number of persons: 6
  • Area: From 111
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Three Bedroom City View Owner

  • Max. number of persons: 8
  • Area: From 167
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone
Accessible room

2 Bedroom Bay View ADA

  • Max. number of persons: 6
  • Area: From 111
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Accessible room

Two Bedroom City View

  • Max. number of persons: 6
  • Area: From 111
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

Two Bedroom Bay View

  • Max. number of persons: 6
  • Area: From 111
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

Three Bedroom City View

  • Max. number of persons: 8
  • Area: From 167
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

One Bedroom City View Owner

  • Max. number of persons: 4
  • Area: From 79
  • Views: City side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

One Bedroom Bay View Owner

  • Max. number of persons: 4
  • Area: From 79
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone
Accessible room

1 Bedroom Bay View ADA

  • Max. number of persons: 4
  • Area: From 79
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

Exclusive Resorts Residence

  • Max. number of persons: 4
  • Area: From 79
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

Our restaurants and bars

McCormick and Kuleto's

Type of cuisine: Regional

McCormick & Kuleto's Seafood & Steaks is located in San Francisco's historic Ghirardelli Square. Enjoy a specially prepared meal in our dining room, which features expansive views of The Bay, Alcatraz Island, Aquatic Park, Angel Island and the marina.

Lunch

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The PUB

Type of cuisine: Barbecue

Looking for classic comfort food? The Pub's extensive menus offer all of your Southern favorites to enjoy while overlooking our spectacular views of the Bay and Alcatraz.

Lunch

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Cheese School

Type of cuisine: Bistro

The Cheese School of San Francisco is the only independent institution of its kind in the nation. We are many things: cafe, cheese shop, cheese school, event space, and are also great caterers.

Pico - Latin Street Food

Type of cuisine: Mexican

Enjoy eating and drinking your way through the streets of Mexico, Central America, and beyond without ever leaving the beauty of Ghirardelli Square in San Francisco.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Palette Tea House

Type of cuisine: Regional

Palette Tea House introduces a refreshed perspective of Cantonese cuisine: a marriage of both authentic and modern culinary techniques. The restaurant features vibrant, authentic dim sum, live seafood, a pacific-inspired cocktails list.

Wattle Creek Winery

Photo non contractuelle / Strictly non binding

Wattle Creek Winery, in the historic Ghirardelli Square, is a lavish tasting destination in iconic San Francisco. A combination of style, taste and luxury, we provide unparalleled wine tasting experiences in the heart of the city.

San Francisco Brewing Co.

Photo non contractuelle / Strictly non binding

San Francisco Brewing Co. & Restaurant is an innovative craft brewery, bar, restaurant, and outdoor beer garden. We pour our own handcrafted beers, offer an interactive selection of games, and serve the very best of San Francisco-inspired pub food.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Fairmont Heritage Place - Ghirardelli Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

803 reviews

Excellent staff, extremely clean rooms and public spaces, great location.

Customer review rating 4.7/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Fantastic except sometimes the noise level from the Beerhall and tourists is too loud.

Excellent Service

Customer review rating 4.7/5

Mi A. L. Solo - 12/02/2020 Confirmed reviews ALL

We coordinated a large birthday celebration at the property and everything went really, really well, with the sole exception that some rental chairs did not arrive for the party until well into the event time upon a second request. But still, considering all the other details involved, the coordination and accommodation for me and my guests were simply amazing. Communication was terrific, too!

Pros: Excelent Locatio; Cons: The hotel do not have restaurant even for a breakfast

Customer review rating 4.7/5

Mreis Families - 12/02/2020 Confirmed reviews ALL

The hotel has a strategic location, confortable rooms, but do not have restaurant for breakfast.

Co-Owner

Customer review rating 4.7/5

James N. Families - 23/01/2020 Confirmed reviews ALL

Another enjoyable stay, though do miss the Breakfast and Wine Hour!!!

Beautiful views

Customer review rating 4.7/5

Anonymous Families - 21/01/2020 Confirmed reviews ALL

Everything was AOK. However, you no longer offer breakfast as part of the stay. FURTHER, there is no breakfast available on the premises. This was a huge disappointment.

Amazing Stay

Customer review rating 4.7/5

Elizabeth C. Families - 08/01/2020 Confirmed reviews ALL

My husband, son, and I had an amazing stay at the Fairmont Heritage Place - Ghirardelli Square. The views were beautiful and everything was within walking distance. If it was too far to walk there was a cable car station within walking distance to hop on and go downtown. The staff was very friendly and extremely helpful. They also provided complimentary car services within 2 miles of the hotel. Our residence was extremely comfortable and cozy. We had a small kitchen area, two bed rooms, two full bathrooms, 1 half bath, and a cute rooftop balcony area. I highly recommend this hotel for a short or long stay in San Francisco.

Xmas Holiday

Customer review rating 4.7/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

Great location for walking to a lot of different neighborhoods, great view, very nice facility.

Dear Rich M., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

A great family tradition

Customer review rating 4.7/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

Our family (11 people age 73-15) come and stay annually at the Heritage Plaza for a festive night out before Christmas. The rooms were comfortable and the house car was VERY convenient. We did miss the afternoon wine and cheese hour, but the breakfast spread was nice.

Dear Christina H., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

It was ok but overpriced for the quality of the residence and limited service offered on site

Customer review rating 4.7/5

Kenza Families - 14/12/2019 Confirmed reviews ALL

We were a little disappointed by the state of the residence. A little rundown with old furniture. We were expecting lavish luxury for 1,800 a night. Instead, the residence was indeed large but old bathrooms, shower pressure was bad, floors were old, walls needed paint, windows were very old and needed a coat of paint too. Sofas and armchairs were stained and very used. Breakfast was very disappointing too. Limited choice and the boiled eggs were very bad and cold. Positive: Friendly staff, nice location, good linens.

Dear Juan O., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfona Kang Assistant Front Office Manager

Mixed feelings about this property

Customer review rating 4.7/5

Anonymous Families - 13/12/2019 Confirmed reviews ALL

I was spending Thanksgiving in SF with family that lives in the city as well as others who live across the country. This hotel met my needs as far as space requirements for 4 adults and a 14 month old for 4 nights. Considering I reserved and paid for a non-refundable, advance purchase "deal" for close to $1000 per night I feel like there was quite a bit lacking. Apparently there are services offered that we were never informed of, parking is $65 per night and the continental breakfast was exactly the same every morning. I could let that slide but the morning we were leaving I was told some employees didn't show up and there was no breakfast whatsoever. I asked for some berries or a banana as my grandaughter needed something to eat before they got to the airport for their cross country flight and I was told they couldn't get anything for me other than the milk requested. Why didn't management step in and take over? After all this is a Fairmont property who supposedly pride themselves on service. As far as the room, in general it worked just fine but you definitely see some wear and tear on some of the furniture and there were no towel hooks in the bathrooms to hang wet towels for 5 people. As I left that day I told someone at one of the lobby desks about some of my complaints and was told someone from management would reach out to me.... that was 12 days ago and I haven't heard a word. At this point I have no interest in speaking with anyone.

Another fabulous stay!

Customer review rating 4.7/5

Carolyn L. Friends - 04/12/2019 Confirmed reviews ALL

Everything was perfect from early check-in to professional and courteous staff.

Beautiful and fun!

Customer review rating 4.7/5

Lisa K. Families - 03/12/2019 Confirmed reviews ALL

We had an amazing trip. We were celebrating my moms 82nd birthday and Fairmont didn't disappoint! WE love waking up and having their amazing breakfast and then strolling through Ghiradelli Square! We will definitely be back!

First class

Customer review rating 4.7/5

Amy Business - 28/11/2019 Confirmed reviews ALL

Staff were amazing , excellent customer service and room was stunning. You pay more but worth every penny

Dear Amy G., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Great couples weekend

Customer review rating 4.7/5

Anonymous Couples - 24/11/2019 Confirmed reviews ALL

Interesting and convenient

Dear Ron L., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad you find the location of our property convenience and you had a great weekend!. Thank you again for sharing your experience, and we hope to host you next time at the property. Sincerely, Jessica Hernandez Residence Service Manager

Excellent Service and Location

Customer review rating 4.7/5

Anonymous Families - 21/11/2019 Confirmed reviews ALL

All of our needs and requests were met to our expectations. The staff have a clear interest in making sure their guests have an enjoyable stay.

Dear Sara B., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you so much for remarking our excellent service and location. We take pride on providing exceptional customer service. We appreciate your loyalty as a Classic Member and we look forward to welcome you to the property for your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Hernandez Residence Service Manager

Fabulous Stay!

Customer review rating 4.7/5

Anonymous Families - 19/11/2019 Confirmed reviews ALL

WONDERFUL Hotel. Daniel our concierge when we checked in, as well as the rest of the staff we encountered were very responsive and accommodating. LOVED our room, fully equipped and spotless. The location was terrific. VERY MUCH looking forward to staying there again!

Dear Bray N., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team . We are really fortunate to have Daniel as part of our team he is always providing exceptional customer service which is what we strive for. Thank you again for sharing your experience, I am so glad to read you have a fabulous stay and that your expectations were met. We look forward to host you at the property when your future plans include San Francisco! Sincerely, Jessica Hernandez Residence Service Manager
Customer review rating 4.7/5

Howard Friends - 17/11/2019 Confirmed reviews ALL

Staff was helpful and suite was perfect for our needs. Hotel was close to Pier 39 and most of the places we wanted to visit on our short stay. Breakfast was nicely done. Valet parking worked very well.

Dear Howard C., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

It was fantastic

Customer review rating 4.7/5

Terry G. Friends - 17/11/2019 Confirmed reviews ALL

I did not personally stay, a colleague of mine did but he loved it and through ty everything was impeccable.

Dear Terry G., We very much appreciate your comments regarding the recent stay of your colleague at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

a very comfortable and relaxing stay

Customer review rating 4.7/5

Mark M. Couples - 16/11/2019 Confirmed reviews ALL

We have always enjoyed our stay with you over the years through Exclusive Resorts. We have noticed a minor deterioration of services over time (less availability of house cars, more limited breakfast options, no evening reception), but the venue and location is wonderful and your staff is great. I wish the newer beds weren't quite so firm, but that may just be a personal preference.

Dear Mark M., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfona Kang Assistant Front Office Manager

A Serene Haven after evacuating Sonoma

Customer review rating 4.7/5

Anonymous Couples - 06/11/2019 Confirmed reviews ALL

We were so grateful! It was almost surreal having evacuated from Calistoga and Santa Rosa to be at your hotel - thank goodness American Express helped us get there! Other than a brief period of noise from the Brewery/Restaurant below us (and they responded to our complaint at 9 pm very quickly), it was a perfect, serene 24 hours in San Francisco.

Dear DoreenA W., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Alfona Kang Assistant Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in san francisco