Fairmont Heritage Place - Ghirardelli Square 5 stars

Customer review rating (ALL Rating) 4.7/5 895 reviews

ALLSAFE approved hotel

Information message

Fairmont Heritage Place - Ghirardelli Square
See on a map
+ 16 Services

Hotel extras

  • Labeled ALLSAFE

  • Located a 10-minute walk from the attractions at Fisherman's Wharf

  • Steps from one of San Francisco's historic cab le car turnarounds

  • All of our luxury residential suites are fully equipped for your family

  • Added services include grocery shopping

Hotel location

Fairmont Heritage Place - Ghirardelli Square

900 North Point Street
94109 san francisco
united states

Fax: (+1)4152689903

Check-in from 16h00

Check out up to 11h00

  • By plane

    OAKLAND INTL AIRPORT At 35km / 22 miles

  • By plane

    SAN FRANCISCO INTL AIRPORT At 24km / null miles

GPS:37.805573, -122.4232614

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Fairmont Heritage Place, Ghirardelli Square features one, two and three bedroom residences that blend contemporary urban design with a landmark setting. Each one offers en suite bedrooms, a living room, and a full kitchen and dining room for entertaining. Each residence within our luxury boutique property features bedrooms with full private bath en suite. The living room includes a slated hearth-framed fireplace. The kitchen is fully equipped and our dining area is designed for entertaining.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Fairmont Heritage Place - Ghirardelli Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

895 reviews

Customer review rating 4.5/5

Anonymous Families - 12/01/2022 Confirmed reviews ALL

Staff was all super helpful. Great customer service attitude.

Well located, excellent customer service

Customer review rating 5.0/5

Annette Families - 11/01/2022 Confirmed reviews ALL

We loved our stay. The residence was impeccable, the location is great and customer service was excellent. We can’t wait to go back.

Fantastic location and hotel for a family vacation

Customer review rating 5.0/5

Pooja Families - 09/01/2022 Confirmed reviews ALL

We stayed in a two bedroom suite at the Fairmont, and it was just perfect for a young family of four and grandparents. There was plenty of space, it was perfect having the kitchen which was fully stocked with all the utensil we needed as well as the dining and living areas. The balcony was a wonderful addition. It was also really useful to have a washer and dryer within the unit, especially since we have two toddlers. Service was impeccable, and we loved the sightseeing and walking around the square and wharf. We can’t wait to return!!

Location service all excellent

Customer review rating 5.0/5

Shalini M. B. Families - 02/01/2022 Confirmed reviews ALL

Every request was immediately attended to

Dear Rohit B., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Great hospitality

Customer review rating 5.0/5

Jasraj Families - 26/12/2021 Confirmed reviews ALL

Wonderful property blessed with a warm and caring staff who made our stay super comfortable. Greatly appreciate their flexibility in altering our booking that was affected due to last minute changes in COVID travel rules for the United States. We’re coming back, soon!

Dear Vikas P., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences
Customer review rating 4.5/5

Grant S. Families - 26/12/2021 Confirmed reviews ALL

The two problems that I had was , I am a fractional owner and I had Friday and Saturday booked and I had to pay for Thursday and Sunday night. Dec 16 to 19th, I had to get new keys 3 times. There was a little mold in the shower of the master in 113 Thanks The staff were great If you could get a couple of Peleton bikes in the workout room, alot of Fairmonts now putting them in in their gyms. I am not sure why you do not have the workout gear anymore as the rest of Farimonts do

Dear Grant s., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I am glad that you enjoyed your stay overall. I also appreciate you taking the time to mention the two issues with your stay. Rest assured, we take your feedback seriously as it allows us to improve our standards and experience. We will be deep cleaning the shower in your residence tomorrow in order to rectify the mold issue. We will also take this opportunity to train the team when a guest has more than one reservation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Location and super concierge

Customer review rating 4.5/5

Anonymous Families - 09/11/2021 Confirmed reviews ALL

Annual vacation to San fran

Dear Denise H., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so happy you were able to interact with both Paula and Diane, two of our best concierges. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Luxury accomadation at its best

Customer review rating 5.0/5

Sylvain C. Families - 08/11/2021 Confirmed reviews ALL

Very nice welcome, beautiful appartment.

Dear Sylvain c., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. I am delighted to read you had a most enjoyable stay here in the US. I hope that your trip to national parks was a success as well. I wish we had the opportunity to meet while you are here - perhaps when I visit Mexico we can meet then. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Always a nice stay

Customer review rating 4.5/5

Anonymous Families - 08/11/2021 Confirmed reviews ALL

This was emergency stay due to power outage and we looked forward to it.

Dear John W., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences
Customer review rating 4.0/5

Anonymous Friends - 08/11/2021 Confirmed reviews ALL

Exceedingly friendly staff, rooms were comfortable, well-equipped and large. Only two small points of constructive criticism: (1) there was no access to Netflix or other streaming movies in the room, and (2) although the staff was extremely kind in improvising accommodation for us, the outdoor seating was not really prepped and could have been more inviting.

Dear Madeleine M., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate the positive comments about Justin as well. Please now, we are actively looking to upgrade our TV services, and hope to have this completed by 2022. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Great stay!

Customer review rating 5.0/5

Laura M. Friends - 08/11/2021 Confirmed reviews ALL

We really loved our quick stay. The residence was beautiful. The view from the deck is spectacular. The staff was lovely and helpful. Can’t wait to return!

Dear Gayle M., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Loved the place!

Customer review rating 5.0/5

Dr. G. L. Families - 07/11/2021 Confirmed reviews ALL

We were in for a few days moving our daughter to the area and could not have been happier to find the Fairmont Hertitage Place. It was a perfect set up where we could both work, have an amazing view of the bay and be close by to restaurants and our daughter. We will return!

Dear Dr. Gertrude L., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Like home for us

Customer review rating 4.5/5

Chuck C. Families - 07/11/2021 Confirmed reviews ALL

Helpful, accommodating and friendly. All the staff from reception to the valet and doormen were fantastic,

Dear Charles C., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Extremely welcoming staff

Customer review rating 5.0/5

Fairmont F. Couples - 03/11/2021 Confirmed reviews ALL

We arrived in a pouring rain. Valet dashed out with umbrellas and told us he would get bags and park car. We had called ahead for an early check in due to rain and we’re told our room was almost ready but we were more than welcome to relax in hospitality room. They made a special effort and suite was ready by arrival.

Dear Pat W., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will be sure share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Great location and spacious rooms

Customer review rating 5.0/5

Avery Business - 03/11/2021 Confirmed reviews ALL

I was only here for one quick night, but I felt the service was exemplary — everyone was so friendly and dedicated to helping with everything from restaurant recs to speedy bell service to swift valet. The location is amazing, can walk to numerous shops, restaurants, and sights — just outside the door. And the view of the bay was to die for.

Dear Avery J., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Everything and everyone was great!

Customer review rating 5.0/5

Chloe Friends - 03/11/2021 Confirmed reviews ALL

Fun, clean, perfect!

Dear James U., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McClain Director, Residences

Our most recent 20 reviews

Our other hotels nearby

All our hotels in san francisco