Fairmont Heritage Place - Ghirardelli Square 5 stars

Outstanding 5-Star experience. Wonderful place for a family stay in San Francisco. The residence is in the backside of Ghirardelli Square and consists of all suites, up to 3 bedrooms. The property is managed by the famous Fairmont Hotel chain and is used for their fractional ownership program, but many of the units are also available for booking by the public. The amenities and services are all quite high end, as are the prices. Although we booked ours online (via Kayak/Expedia) and got a great deal about 40% off, down from a typical of about $1,000 per night. Location is spectacular in SF...just upstairs from the Ghirardelli chocolate store, with a private patio that overlooks the Ghirardelli promenade, a block from Fisherman's Wharf, 20 minutes stroll from the Ferry Building and their fabulous farmers market and a short jog or ride to the Golden Gate Bridge. Service was impeccable - great interactions at front desk, bell hop, etc. Another nice benefit is the washer and dryer in each unit. Very handy with three kids! We really enjoyed our stay at the Fairmont Heritage Place and will certainly return.

Huge rooms with all amenities. Clean and comfortable with an incredibly helpful staff.

This hotel in my view us the best in San Francisco. I have stayed in every 5 Star in this's city and in my opinion this is the best despite having stayed here only during the pandemic.

Family visit to Ghirardelli to enjoy SF now that it's reopened for visits

Beautiful property and surprisingly quiet given the hustle & bustle of Ghirardelli Square.

We took a 4 day trip and stayed at the Fairmont Heritage - Ghirardelli. The 2 bedroom accomodation had everything we needed including a comfy fireplace and living area to relax. The hotel really maintained very strict cleaning and safety protocols. The outdoor Mustard Lounge was a lovely place to enjoy the gorgeous views. The location was great and we were able to walk comfortably to a lot of nearby sights. Would recommend and stay here again.

This is a well located and comfortable luxury for a family vacation. It is so convenient to have local eateries downstairs and many more within walking distance. Unlimited biking is also available for outdoor fun.

The space in the room is nice and clean. But the staff isn’t helpful at all. When we checked in they didn’t give us any info on the other exits in the hotel, no food recommendations. No welcome chocolates. We had to call constantly for extra pillows, towels, blankets. While it is a dog friendly hotel they do not provide a dog bed or dog dish or even a place for your dog to use the potty. I had purchased chocolate box before my arrival and it was the wrong one and they just said sorry...didn’t even try to fix the problem. No amenities. This is just a hotel, nothing luxurious or worth the price.

Stayed here for 5 days with family while visiting San Francisco. Staff was one of the best I’ve seen. Great reception and door service. Very friendly!! The hotel itself was impeccable. Our 2 bedroom hotel was impressive. Offered all the amenities needed and very clean. Location was ideal since it was at Ghiradelli on the waterfront. Very close to pier 39 and nearby points of interest that we would walk or Uber/Lyft to. I highly recommend this hotel!

The experience was good. Unfortunately my sheets were dirty- there was a black substance on my sheets. I called and my sheets were replaced. Given the safety measures that are supposed to be in place, this was extremely disappointing.

We had business in the city and combined it with a family get together. Perfect! Well located, ample space, up scale and comfortable.