Fairmont Heritage Place, Ghirardelli Square 5 stars

Customer review rating (ALL Rating) 4.7/5 334 reviews

Fairmont Heritage Place, Ghirardelli Square - Image 1
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Description

Hotel extras

  • Located a 10-minute walk from the attractions at Fisherman’s Wharf

  • Steps from one of San Francisco's historic cable car turnarounds

  • All of our luxury residential suites are fully equipped for your family

  • Added services include grocery shopping

Our accommodation(s)

Hotel location

Fairmont Heritage Place, Ghirardelli Square

900 North Point Street
94109 SAN FRANCISCO
United States

GPS:37.805573, -122.4232614

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  334 reviews

Customer review rating 0.5/5

Abhishek T. Families - Confirmed reviews ALL

The front desk person was unprofessional and was more interested in up selling then looking for guest comfort , I had to constantly remind him that I am travelling with little baby and I have requested for early check in on which he looked very disappointed but finally after an hour honoured the request as I had requested it in advance. The room had nothing working properly , the dishwasher was broken and I had to clean bottles with hand and none of the housekeeping could fix it. The cloth dryer hardly worked and the engineer accepted this is mediocre equipment , he got the dishwasher working but it stopped working next day. One of the room window blinds were not working properly. I used some of the bathroom amenities and next day housekeeping didn't bother restocking it. I have stayed in 5 star all over the world but this was the worst experience ever.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Fairmont Heritage Place, Ghirardelli Square. I sincerely apologize for the inconveniences you encountered during your visit. It is disheartening to learn that the service provided by our front desk team did not meet your expectations, especially regarding your early check-in request. We strive to prioritize guest comfort, and your comments will be taken into consideration for future training and development. I also understand your frustration with the maintenance issues in your room, including the dishwasher and window blinds. Please rest assured that we take such concerns seriously, and I will ensure that the appropriate departments are informed to review these matters. Additionally, I regret that housekeeping did not restock your bathroom amenities as expected. Your experience does not reflect the standards we aspire to uphold, and I appreciate your candid comments to help us improve. Best regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 5.0/5

David B. Families - Confirmed reviews ALL

Wonderful staff and excellent facilities

Dear Mr. B., Thank you for your kind words regarding our staff and facilities. We are delighted to hear that you had a wonderful experience during your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 5.0/5

Raj C. Families - Confirmed reviews ALL

Fairmont at Ghiradelli has to be one of the best hotels in San Francisco. The staff is extremely friendly and helpful, the rooms are first class with a lot of amenities not found in regular hotel rooms. The shared spaces and happy hour festivities are also top notch. To round it all out, the location is iconic with amazing views of the Bay as well as easy access to all that Fisherman's Wharf has to offer. I think everyone needs to stay at this hotel once, and they will understand why this is a quintessential San Francisco hotel!

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Fairmont Heritage Place, Ghirardelli Square. We are delighted to hear that you found our staff to be friendly and helpful, and that you appreciated the first-class amenities in your room. Your recommendation is greatly appreciated, and we hope to welcome you back for another exceptional experience in the future. Warm regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 5.0/5

Tucker E. Families - Confirmed reviews ALL

It would be helpful to alert staff about operating/ using the electric charger, as we had some difficulties!

Dear Valued Guest, Thank you for your kind words about your stay and your appreciation for Aziz's hospitality. We appreciate your feedback regarding the electric charger; I will ensure that our staff is made aware of this concern for future guests. Best regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 5.0/5

Martin L. Families - Confirmed reviews ALL

Excellent first experience at your hotel.

Dear Mr. L., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service and accommodations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont Heritage Place, Ghirardelli Square

Other web-users rate our hotel

  • 143 reviews 9.8/10 Location
  • 193 reviews 8.7/10 Room
  • 226 reviews 8.8/10 Service
  • 5 reviews 9.4/10 WiFi
  • 68 reviews 9/10 Comfort
  • 44 reviews 9/10 Amenities
  • 42 reviews 9.4/10 Vibe
  • 35 reviews 7.7/10 Cleanliness

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