Fairmont Heritage Place, Ghirardelli Square 5 stars

Customer review rating (ALL Rating) 4.7/5 343 reviews

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Fairmont Heritage Place, Ghirardelli Square - Image 1
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Fairmont Heritage Place, Ghirardelli Square - Image 4
900 North Point Street, 94109 SAN FRANCISCO, United States

Description

Hotel extras

  • Located a 10-minute walk from the attractions at Fisherman’s Wharf

  • Steps from one of San Francisco's historic cable car turnarounds

  • All of our luxury residential suites are fully equipped for your family

  • Added services include grocery shopping

Our accommodation(s)

Hotel location

Fairmont Heritage Place, Ghirardelli Square

900 North Point Street
94109 SAN FRANCISCO
United States

GPS:37.805573, -122.4232614

Telephone
Fax +1 415-268-9903

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  343 reviews

Customer review rating 4.5/5

Jonica C. Families - Confirmed reviews ALL

We were traveling with our two adult sons and a girlfriend for a long weekend. In order for everyone to be comfortable I was considering 2 rooms at a regular hotel or a place like this that allowed us to have 2 bedrooms plus a pullout couch and 2 bathrooms. It allowed my son and his girlfriend as well as our other son options. It also allowed all of us to be together in the same location instead of two hotel rooms. Plenty of room and this place exceeded expectations. The hotel made sure one room had two twin beds and one room had a king bed. perfect for our situation. You can also get it organized as two bedrooms both with king beds. It was essentially a large apt with a hallway, large modern kitchen and washer and dryer. Bedrooms each had their own beautiful bathrooms. Both bedrooms and living room all had views of Alcatraz and Bay. Pay for the view. 1000% worth it. Staff was extremely friendly. What you would expect paying for a place like this. I still claim based on what we got for the price was better than getting two regular rooms at another hotel. Noise was not a factor. The location is fantastic. Walkable to everything. Safe. The rooftop space with firepit is lovely. We used it. They gave us a sweet San Fran Frame, a personal note and a disposable camera to take photos for our memories. They had Nespresso on kitchen counter. Wine fridge. Wine for sale at hotel. Free expresso and water in the lobby. Plenty of games to play in the lobby. I would highly recommend if you want a memorable, 5 star experience and have a family you want to have all together. We arrived at 9 am (long before the 4pm check in) They allowed us to store luggage and we explored the city--went across golden gate bridge, etc. and got in room about 3pm. I believe it was available to us about 1pm and they texted to let us know. The only possible room for improvements - I wish they had a light free breakfast and wish they had regular coffee in the lobby. We did see a mouse in Ghirardelli chocolate factory right below our hotel room. Not shocking as hotel is historic and doors are generally open, but seeing it head into rafters in ceilings made me a little leery regarding our room although we did not have issues in our room. We did quietly notify the Ghirardelli staff so they knew and we let the hotel know since mouse was at ceiling level of wall. They responded right away and let us know they would let maintenance/cleaning staff know. They took it seriously. I did not expect anything of it, but had hoped when we asked if we could have late check out that they could accommodate. Based on looking at bookings that night on their hotel site it looked like our room was not sold. They offered to allow us to stay from 11am an hour longer to 12pm, but would charge us $200 per hour from 12pm to 4pm or $800. That was disappointing. I had hoped a free late checkout to 2 or 3pm as our flight home was in the evening. Not a big deal, but for the price felt it was an accommodation they could have offered and really made our day. Something to think about:-). overall I give it a 9 out of 10 and highly recommend. Thank you to all the staff!

Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with your family exceeded expectations and that our accommodations suited your needs so well, providing ample space and beautiful views. It is wonderful to know that our staff's friendliness and the amenities, such as the rooftop space and lobby games, contributed positively to your visit. We appreciate your feedback regarding breakfast options and the availability of regular coffee in the lobby. Your insights are valuable as we strive to enhance our guests' experiences. Additionally, we understand your concerns about the mouse sighting and are glad to hear that our team responded promptly to your notification. Regarding late check-out, we apologize for any disappointment caused by our policies. While we do our best to accommodate requests based on availability, we appreciate your understanding of our operational procedures. Thank you once again for your kind words and recommendations. We hope to welcome you back in the future. Sincerely, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 5.0/5

Leslie G. Families - Confirmed reviews ALL

Amazing employees who were kind and helpful always!

Dear Ms. G., Thank you for your kind words regarding our team. We take great pride in providing exceptional service to our guests, and it is gratifying to know that our efforts have made a positive impact on your stay. Best regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 4.0/5

Susan R. Couples - Confirmed reviews ALL

Short stay. Quite disappointed breakfast was no longer served.

Thank you for your feedback. We appreciate your positive remarks about our location. We regret that the absence of breakfast during your stay did not meet your expectations. Your comments are valuable as we continually assess our services. Best regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 3.5/5

Kenneth C. Families - Confirmed reviews ALL

An excellent experience in every criteria except that one of our 2 rooms (226) had a roach problem. The staff was kind enough to transfer my daughter's family to another room, but it was not close to mine which was the original request. The reason given for the pest problem was that the restaurant downstairs was to blame. But why put us in that room KNOWN TO HAVE ROACHES in the first place?!

Dear Kenneth C., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that your overall experience was excellent. However, we sincerely apologize for the inconvenience caused by the pest issue in your room. Please rest assured that we take such matters seriously and are committed to maintaining the highest standards of cleanliness and comfort. Thank you once again for your insights, and we hope to welcome you back to Fairmont Heritage Place, Ghirardelli Square. Sincerely, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 0.5/5

Katy G. Families - Confirmed reviews ALL

Terrible

Thank you for sharing your feedback regarding your recent stay with us. We regret to hear that your experience did not meet your expectations. Your comments regarding the condition of our property will be taken into consideration as we strive for continuous improvement. Goodbye, Fairmont Heritage Place, Ghirardelli Square.

Other web-users rate our hotel

  • 153 reviews 9.7/10 Location
  • 206 reviews 8.5/10 Room
  • 233 reviews 8.9/10 Service
  • 71 reviews 9.1/10 Comfort
  • 44 reviews 8.7/10 Amenities
  • 43 reviews 9/10 Vibe
  • 37 reviews 7.7/10 Cleanliness
  • 30 reviews 8.5/10 Food

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