Fairmont Heritage Place - Ghirardelli Square 5 stars

Customer review rating 4.7/5 844 reviews

ALLSAFE approved hotel

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Fairmont Heritage Place - Ghirardelli Square
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+ 17 Services

Hotel extras

  • Labeled ALLSAFE

  • Located a 10-minute walk from the attractions at Fisherman's Wharf

  • Steps from one of San Francisco's historic cab le car turnarounds

  • All of our luxury residential suites are fully equipped for your family

  • Added services include grocery shopping and fr ee bike rentals

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • 5 Restaurant(s)
  • 2 Bar(s)
Leisure and activities
  • Fitness centrePaying
  • MassagePaying
  • Golf
Business services
  • 1 Meeting room(s)
Information message

Hotel location

Fairmont Heritage Place - Ghirardelli Square

900 North Point Street
94109 san francisco
united states

Tel: +14152689900

Fax: (+1)4152689903

Check-in from 16h00

Check out up to 11h00

  • By plane

    OAKLAND INTL AIRPORT At 35km / 22 miles

  • By plane

    SAN FRANCISCO INTL AIRPORT At 24km / null miles

GPS :37.805573, -122.4232614

Our accommodation(s)

Fairmont Heritage Place, Ghirardelli Square features one, two and three bedroom residences that blend contemporary urban design with a landmark setting. Each one offers en suite bedrooms, a living room, and a full kitchen and dining room for entertaining. Each residence within our luxury boutique property features bedrooms with full private bath en suite. The living room includes a slated hearth-framed fireplace. The kitchen is fully equipped and our dining area is designed for entertaining.

Three Bedroom Bay ViewNon contractual photo

  • Max. number of persons: 8
  • Area: From 176 / 1894 sq ft
  • Views: Bay view, City View *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

Two Bedroom City View OwnerNon contractual photo

  • Max. number of persons: 6
  • Area: From 111 / 1195 sq ft
  • Views: City View *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Two Bedroom Bay View OwnerNon contractual photo

  • Max. number of persons: 6
  • Area: From 111 / 1195 sq ft
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Three Bedroom City View OwnerNon contractual photo

  • Max. number of persons: 8
  • Area: From 167 / 1798 sq ft
  • Views: City View *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Direct dial telephone

2 Bedroom Bay View ADANon contractual photo

Accessible room
  • Max. number of persons: 6
  • Area: From 111 / 1195 sq ft
  • Views: Bay view *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

McCormick and Kuleto's

Type of cuisine: Regional

McCormick & Kuleto's Seafood & Steaks is located in San Francisco's historic Ghirardelli Square. Enjoy a specially prepared meal in our dining room, which features expansive views of The Bay, Alcatraz Island, Aquatic Park, Angel Island and the marina.

Lunch

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The PUB

Type of cuisine: Barbecue

Looking for classic comfort food? The Pub's extensive menus offer all of your Southern favorites to enjoy while overlooking our spectacular views of the Bay and Alcatraz.

Lunch

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Cheese School

Type of cuisine: Bistro

The Cheese School of San Francisco is the only independent institution of its kind in the nation. We are many things: cafe, cheese shop, cheese school, event space, and are also great caterers.

Pico - Latin Street Food

Type of cuisine: Mexican

Enjoy eating and drinking your way through the streets of Mexico, Central America, and beyond without ever leaving the beauty of Ghirardelli Square in San Francisco.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Palette Tea House

Type of cuisine: Regional

Palette Tea House introduces a refreshed perspective of Cantonese cuisine: a marriage of both authentic and modern culinary techniques. The restaurant features vibrant, authentic dim sum, live seafood, a pacific-inspired cocktails list.

Wattle Creek Winery

Non contractual photo

Wattle Creek Winery, in the historic Ghirardelli Square, is a lavish tasting destination in iconic San Francisco. A combination of style, taste and luxury, we provide unparalleled wine tasting experiences in the heart of the city.

San Francisco Brewing Co.

Non contractual photo

San Francisco Brewing Co. & Restaurant is an innovative craft brewery, bar, restaurant, and outdoor beer garden. We pour our own handcrafted beers, offer an interactive selection of games, and serve the very best of San Francisco-inspired pub food.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 10 people

Find out more

Our guest reviews for
Fairmont Heritage Place - Ghirardelli Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

844 reviews

Unhelpful staff

Customer review rating 3.0/5

Rj Families - 09/04/2021 Confirmed reviews ALL

The space in the room is nice and clean. But the staff isn’t helpful at all. When we checked in they didn’t give us any info on the other exits in the hotel, no food recommendations. No welcome chocolates. We had to call constantly for extra pillows, towels, blankets. While it is a dog friendly hotel they do not provide a dog bed or dog dish or even a place for your dog to use the potty. I had purchased chocolate box before my arrival and it was the wrong one and they just said sorry...didn’t even try to fix the problem. No amenities. This is just a hotel, nothing luxurious or worth the price.

Top notch hotel!

Customer review rating 5.0/5

Dennis L. Families - 08/04/2021 Confirmed reviews ALL

Stayed here for 5 days with family while visiting San Francisco. Staff was one of the best I’ve seen. Great reception and door service. Very friendly!! The hotel itself was impeccable. Our 2 bedroom hotel was impressive. Offered all the amenities needed and very clean. Location was ideal since it was at Ghiradelli on the waterfront. Very close to pier 39 and nearby points of interest that we would walk or Uber/Lyft to. I highly recommend this hotel!

Great location

Customer review rating 3.5/5

Valerie K. Families - 07/04/2021 Confirmed reviews ALL

The experience was good. Unfortunately my sheets were dirty- there was a black substance on my sheets. I called and my sheets were replaced. Given the safety measures that are supposed to be in place, this was extremely disappointing.

Perfect family stay

Customer review rating 5.0/5

Dr. K. A. Families - 29/03/2021 Confirmed reviews ALL

We had business in the city and combined it with a family get together. Perfect! Well located, ample space, up scale and comfortable.

Breathtaking views

Customer review rating 5.0/5

Marie Friends - 10/03/2021 Confirmed reviews ALL

It was an amazing Experience. The staff was very polite and helpful especially Daniel and Tito the dorman. I know we were an odd bunch probably different from what you usually get there but we were treated with a lot of respect and we really enjoyed our stay and would consider referring it to others as well possibly renting it again.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Jess Families - 10/03/2021 Confirmed reviews ALL

Couldn’t have asked for a better Staycation! Every single staff member was unmeasurably accommodating and kind. Would recommend to anyone I know.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

enjoyed our time

Customer review rating 5.0/5

Jon D. Couples - 09/03/2021 Confirmed reviews ALL

We had a great time. The room had fantastic amenities, and I particularly enjoyed the AV system (the likes of which I've never seen in a hotel room before). It felt like somebody who actually cared decided what went in to the room, and I love that.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A safe, secure nest

Customer review rating 5.0/5

Susan R. Couples - 19/02/2021 Confirmed reviews ALL

Our 3-week stay encompassed a 10-day quarantine. The location and view helped us never feel the walls closing in on us for that 10 days. Throughout our stay we felt safe and secure, with virus protocols that were never compromised. Service with a smile and "can do" demeanor never faltered. While The City was rather quiet and largely shut down, we enjoyed a respite from our usual home location in our home away from home. Thank you! We look forward to future visits this year, hopefully with more and more opening up around the city.

Great location! Excellent staff... professional friendly and very helpful

Customer review rating 5.0/5

Janie Families - 01/02/2021 Confirmed reviews ALL

Really enjoy staying with you! Hayley is amazing as is the rest of the staff! So professional and friendly!

Dear Mr. G., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, WISIT NOONKLEANG RESIDENCE SERVICES SUPERVISOR Fairmont Heritage Place, Ghirardelli Square T.(4… - M. (5… Wi… 900 North Point Street, Suite D100 San Francisco, CA 94109 http://www.fairmont.com/ghirardelli-san-francisco/ www.accor.com

Amazing property. Very clean.

Customer review rating 5.0/5

Maz T. Couples - 26/01/2021 Confirmed reviews ALL

Staff was very polite and always ready to help. Every single person we interacted helped make our experience amazing. They were always offering to help. The room and property were in pristine condition. The valet was very kind as well as concierge. We had an amazing time!

Dear Mazarine T., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our valet and concierge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiffany Becker Director of Residences

Excellent location, phenomenal customer service

Customer review rating 5.0/5

Ro G. Families - 19/03/2020 Confirmed reviews ALL

The site and location are ideal. We visited with our family with young kids (4 and 6) and had plenty of space. The staff is exceptional. Would definitely visit again!

Dear Rohit R., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Great stay as usual!

Customer review rating 5.0/5

Anonymous Families - 18/03/2020 Confirmed reviews ALL

Great stay to take in activities in the city!

Dear Dr. Kenneth T., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Room was nice. But wasn’t worth the money

Customer review rating 2.5/5

Glenn H. Families - 17/03/2020 Confirmed reviews ALL

The room was large and clean, and perfect for our family. However we felt like it was missing something. There was no mention of room service, or how to order and what was available. In the morning I spoke with an employee and asked if we could get room service breakfast, but he informed me it had to be ordered the night before. The room didn’t even have drinks or bottled water available to purchase, which was a disappointment. To be honest I probably won’t stay at a fairmont again after this stay. Just wasn’t worth the extra money. (Visiting from Canada, the room cost $1600/night Canadian) We had much better enjoyment out of other hotels on our trip that were less money.

Dear Glenn H., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a Private Residence Club, we offer different amenities than typical hotels. Nonetheless, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfona Kang Assistant Front Office Manager

Amazing Stay

Customer review rating 5.0/5

Anonymous Families - 14/03/2020 Confirmed reviews ALL

One Of The Most Friendliest Atmospheres My Daughter And I Have Ever Experienced at A Hotel ..

Dear Mr. Shane B., Hope you and your family are doing well. We very much appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. We are glad that you and your daughter had a memorable stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfona Kang Assistant Front Office Manager

Missing services owners BOUGHT INTO.

Customer review rating 3.0/5

Martin G. Families - 13/03/2020 Confirmed reviews ALL

Missing breakfast (even 3rd rate hotels offer!), missing housekeeping services, missing owners car, etc.

Dear Mr. G., Hope you and your family are doing well. Thank you for being our valued owner and taking the time to tell us about your experience at the Fairmont Heritage Place - Ghirardelli Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Addressing to the breakfast situation, I understand your frustration. Unfortunately because we are Club & Residences some of the amenties you made note of were voted on and discontinued by the HOA/Board. Nonetheless, we strive to provide a luxurious and exclusive experience for all our guests and owners. We would always try to provide options, such as In-Room Breakfast delivery from The Pub, as well as recommended nearby restaurants. We also offer a grocery delivery service to all our guests prior to their arrival should that be something that interests you in the future. As far as the technical issues in your residence, please rest assured that we are taking the appropriate measures to address the problem to our engineering and housekeeping department to prevent future occurrence. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfona Kang Assistant Front Office Manager

Everything great but miss breakfast and wine hour.

Customer review rating 4.0/5

John W. Families - 12/03/2020 Confirmed reviews ALL

Even though we knew that the happy hour and the breakfast have been cancelled, not having them diminished our stay. We usually bring our grandkids and it was so convenient not to have to leave the property for these things. Great hotel but certainly lesser value than before the change.

Dear Mr. W., We appreciate your comments regarding your stay at the Fairmont Heritage Place - Ghirardelli Square. It is a pleasure to receive your feedback. I will share your comments with our team and I know will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. I'm sorry the continental breakfast is no longer an option due in part to the HOA/Residence Board voting to discontinuing it. We recently teamed up with The Pub at Ghirardelli Square to provide Breakfast options for our Guests and Owners every morning. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Kindest regards, Daniel C. Guest Relations

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