Fairmont Heritage Place, Ghirardelli Square 5 stars

Customer review rating (ALL Rating) 4.7/5 325 reviews

Fairmont Heritage Place, Ghirardelli Square - Image 1
Fairmont Heritage Place, Ghirardelli Square - Image 2
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Fairmont Heritage Place, Ghirardelli Square - Image 4
900 North Point Street, 94109 SAN FRANCISCO, United States

Description

Hotel extras

  • Located a 10-minute walk from the attractions at Fisherman’s Wharf

  • Steps from one of San Francisco's historic cable car turnarounds

  • All of our luxury residential suites are fully equipped for your family

  • Added services include grocery shopping

Our accommodation(s)

Hotel location

Fairmont Heritage Place, Ghirardelli Square

900 North Point Street
94109 SAN FRANCISCO
United States

GPS:37.805573, -122.4232614

Telephone
Fax +1 415-268-9903

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  325 reviews

Customer review rating 5.0/5

Daniel P. Families - Confirmed reviews ALL

Another great stay

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to know that you had another enjoyable experience with us. Your continued patronage is truly appreciated, and we look forward to welcoming you back soon. Best regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 4.5/5

Otis M. Families - Confirmed reviews ALL

Always happy to return to FGS but not a 10 because the rooms are gradually losing furnishings. This time in 312 there were not enough dishes and cutlery and a broom but no dust pan.

Dear Mr. M., Thank you for your kind words and for your continued loyalty to Fairmont Heritage Place, Ghirardelli Square. We appreciate your feedback regarding the furnishings and kitchenware in your room. Your comments will be taken into consideration as we strive to enhance our product and services. Warm regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 4.5/5

Enrique C. Business - Confirmed reviews ALL

I always feel welcomed at the Fairmont Heritage Place. It is a seamless, great experience. The residences make our stay comfortable.

Dear valued guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you felt welcomed and enjoyed the comfort of our residences. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 5.0/5

Steven M. Families - Confirmed reviews ALL

hotel was spot on as was staff

Dear valued guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you had a great overall experience and that our staff met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Fairmont Heritage Place, Ghirardelli Square

Customer review rating 2.0/5

Sahil N. Families - Confirmed reviews ALL

The hotel is in a heritage building which is great but the furnishing etc fitted in the room are way below avg of a 4 star apartment . Especially bathroom showers pots are all like 3 star quality . On the nighg afternoon the pot flooded the entire bathroom . The staff was excellent to give us another apartment to use for toilets but with a young family and paying over 1000 dollars a night . They need more tie ups with hotels . The hotel is no way near what you pay for they need imprive their interiors by a mile if they want to charge that kind of money

Dear valued guest, Thank you for sharing your feedback regarding your recent stay at Fairmont Heritage Place, Ghirardelli Square. While we are pleased to hear that you found our staff to be excellent, we sincerely regret that your experience with the accommodations did not meet your expectations. We appreciate your comments regarding the condition of the furnishings and the bathroom facilities. We strive to provide a high standard of quality throughout our property; therefore, your observations about the interiors are valuable to us. It is unfortunate that you encountered issues with the bathroom during your stay. We recognize that such inconveniences can be particularly challenging for families. Your insight into our pricing in relation to the quality of the accommodations is noted. We continuously aim to enhance our guests' experiences, and your feedback will be considered as we evaluate our services. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Best regards, Fairmont Heritage Place, Ghirardelli Square

Other web-users rate our hotel

  • 141 reviews 9.8/10 Location
  • 192 reviews 8.7/10 Room
  • 223 reviews 8.7/10 Service
  • 5 reviews 9.4/10 WiFi
  • 68 reviews 9/10 Comfort
  • 44 reviews 9/10 Amenities
  • 43 reviews 9.2/10 Vibe
  • 35 reviews 7.9/10 Cleanliness

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