Mercure Muscat 4 stars

Customer review rating (ALL Rating) 4.5/5 275 reviews

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Description

Hotel extras

  • Located in the heart of Muscat city with an easy acesss to the commercial districts

  • Walking distance from Muscat Grand Mall and Avenue Mall.

  • Easy access to the airport, only 15 min from MCT Int Airport

  • Green Key Certified, 2025 - 2026.

  • Spacious rooms offer our hallmark Mercure styling with a touch of Omani charm.

Our accommodation(s)

Hotel location

Mercure Muscat

PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist
133 MUSCAT
Oman

GPS:23.58883, 58.416443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  275 reviews

Customer review rating 3.0/5

Prabhu V. Families - Confirmed reviews ALL

Hotel is well located and has Big and clean rooms, however overall experience is mixed primarily due to the staff who appear inexperienced and non coordinated right from people at the check-in to the breakfast, to the people who clean the rooms. Even though some of the staff appear to try their best , they fall short due to lack of training and experience or exposure. I think since the hotel is new, it will get through for few more years , post that it will appear run down faster than other hotels if they continue this way. Never had to experience such inexperience and impolite ( some of them)/unpolished staff in any of the Accor properties i have stayed.

Customer review rating 4.5/5

Andrey V. Business - Confirmed reviews ALL

reception and restaurant service were super nice, room adequately clean and spacious; full board meals surprisingly good; AC worked fine, room was quiet, elevators never too busy, everything was really working just fine. Except that hot water was not so hot in the shower and the SPA's attitude to requests for towels or turning on the sauna were not attentive, not a big deal but let down the other hotel services.

Customer review rating 4.5/5

Ahmad A. Couples - Confirmed reviews ALL

- amazing customer service - great dedication - missing bathrops

Customer review rating 3.0/5

Prince V. Families - Confirmed reviews ALL

Being a gold member, I was not offered any welcome drink. I was not offered any room upgrade. The washroom had faulty wash basin with water not draining. The towels provided were worn out. The conditioner can was not functioning. They replaced it after complaining. No conditioner found unless upon request. The TV had only Arabic channels and no YouTube even. The breakfast was normal and no much variety. Overall 6/10.

Customer review rating 4.5/5

Ahmed N. Families - Confirmed reviews ALL

It was nice stay in your hotel which was very clean with good service and friendly staff overall the very delicious breakfast with a lot variety of food and drinks

Other web-users rate our hotel

  • 574 reviews 8.9/10 Location
  • 769 reviews 8.4/10 Room
  • 1,191 reviews 8.9/10 Service
  • 13 reviews 4.7/10 WiFi
  • 432 reviews 9.1/10 Cleanliness
  • 360 reviews 9.5/10 Vibe
  • 253 reviews 8/10 Breakfast
  • 213 reviews 9.5/10 Wellness Area

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