Mercure Muscat 4 stars

Customer review rating (ALL Rating) 4.6/5 609 reviews

Mercure Muscat - Image 1
Mercure Muscat - Image 2
Mercure Muscat - Image 3
Mercure Muscat - Image 4

Description

Hotel extras

  • Located in the heart of Muscat city with an easy acesss to the commercial districts

  • Walking distance from Muscat Grand Mall and Avenue Mall.

  • Family - Friendly experiences with Roof top pool and Panoramic City view.

  • Sustainable Friendly Hotel - Green Key Certified, 2026 - 2027.

  • Spacious rooms offer our hallmark Mercure styling with a touch of Omani charm.

Our accommodation(s)

Book this hotel
Room 1

Elegant specious room mountain view 30sqm with one king size bed, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Mountain view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Mountain view

Elegant specious room mountain view 30sqm with two twin size beds, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Mountain view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room sea view 30sqm with one king size bed, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room panoramic view overlooking sea and city 30sqm with one king size bed, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Patio

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room panoramic view overlooking sea and city 30sqm with two twin beds, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Patio

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room city view 30sqm with two twin beds, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room city view 30sqm with one King Size bed, wheel chair access, grab bars in the bathroom, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with roll-in shower

  • Views:

    Patio

Max. number of persons
3
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Treat yourself with unique and authentic experience of Executive suite with king size bed, 43 inches LED TV. Free WIFI, 1 Couch, Minibar, safety box, hairdryer, coffee & tea making facilities and guest Washroom and main bathroom with separate shower

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Mercure Muscat

PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist
133 MUSCAT
Oman

GPS:23.58883, 58.416443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
  • MUSCAT INT AIRPORT Additional charge
  • MCT Additional charge
  • MCT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 186 rooms
  • 6 rooms for people with reduced mobility
  • 34 family rooms
  • 21 connecting rooms
  • 152 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Pool

  • Outside
  • On site

GYM

  • On site
  • Sauna room
  • On site

Outdoor private parking

Parking information

  • On site

Private indoor parking

Parking information

  • On site

Asian Restaurant transports guests to the sights, tastes, and experiences of Asia. Yum Yum is known as an Asian fusion restaurant combines elements and flavours from Asian cuisines, creating unique and innovative dishes.

POOL BAR

serves up to coffee, tea, juice and cake plus light meal in the convivial atmosphere of the hotel rooftop, ideal for snacks on the run or a rendezvous with family and friends.

Bar Type
POOL SIDE SNACK BAR
Capacity
15
Accessibility
Accessible service

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks
  • Voss Sparkling

Snacks facilities

  • Cold snacks
  • Hot snacks

serves up to coffee, tea, juice and cake plus light meal in the convivial atmosphere of the hotel rooftop, ideal for snacks on the run or a rendezvous with family and friends.

Relax and unwind over looking skyline views. For good times during your stay in Muscat, head to level 7 where you can enjoy the pool with friends and family.

Located in 7th floor equipped with the latest machines. Features a modern health club; the fitness center is equipped with the latest Sports equipment including elliptical, exercise bikes, free weights, indoor cycles, rowers, steppers and treadmills.

Located in 7th floor with 4 treatment rooms and 1 Moroccan bath A peaceful journey of body and mind. Our Spa Therapy Journeys are designed to nourish and inspire you as we nourish and balance your body.

Book

We have banquet venues available to meet every kind of requirement. We aspire to be a preferred venue to plan weddings or conferences which accommodate up to 350 seats with latest sound and light equipments

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  609 reviews

Customer review rating 4.5/5

Arif R. M. A. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind feedback. We are delighted that you enjoyed a comfortable stay, appreciated our team’s warm and helpful service, and found our location convenient. We look forward to welcoming you back to Mercure Muscat for another pleasant experience. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Matthew D. N. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed our facilities and felt well cared for by our team. A special thank you for recognizing Yasser’s friendly and efficient service. We are pleased that he could assist with your late check-out and local transportation, making your stay more convenient and enjoyable. Your appreciation will be shared with him. We look forward to welcoming you back to Mercure Muscat for another memorable stay. Kind regards, Mercure Muscat

Customer review rating 4.5/5

A. F. A. D. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed a comfortable stay, our convenient location, professional team, and clean, well-appointed rooms. We sincerely apologize for the slow internet connection and appreciate you bringing this to our attention. Your feedback has been shared with our IT team for further review and improvement. We look forward to welcoming you back to Mercure Muscat for an even better experience. Kind regards, Mercure Muscat

Customer review rating 4.0/5

Sami A. S. A. S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your valuable feedback. We are delighted that you enjoyed your stay and appreciated Mrs. Grace’s kindness and attentive service. Your recognition will be shared with her. However, we sincerely apologize for the delays in delivering the baby cot and prayer mat. Your comments regarding coordination between Reception and Housekeeping have been noted and will be addressed with the respective teams to ensure more timely and seamless service. We truly appreciate your feedback, as it helps us improve, and look forward to welcoming you back to a smoother and more comfortable stay at Mercure Muscat. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Fahad M. A. A. S. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind feedback. We are delighted to know you enjoyed the clean, comfortable, and peaceful atmosphere and that our hotel was a perfect fit for your business trip. We look forward to welcoming you back to Mercure Muscat on your next visit. Kind regards, Mercure Muscat

Customer review rating 0.5/5

S. A. S. S. A. Families - Confirmed reviews ALL

The window of room 224 can't be closed, myself and my wife kept hearing vehicles sounds, and the most annoying was the motor cycle sounds. We were not able to sleep continuesly, we suffered a lot. The windows in 224 has a bolt prevents full closing.

Customer review rating 4.5/5

Arif R. M. A. Families - Confirmed reviews ALL

Comfortable, kind and helpful staff and very good location

Dear Valued Guest, Thank you for your kind feedback. We are delighted that you enjoyed a comfortable stay, appreciated our team’s warm and helpful service, and found our location convenient. We look forward to welcoming you back to Mercure Muscat for another pleasant experience. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Matthew D. N. Solo - Confirmed reviews ALL

Well looked after by staff, great facilities. Yasser at check in was very friendly yet efficient. He arranged late check out for me and also a local driver to take me to the soul and airport. Wonderful personalised service.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed our facilities and felt well cared for by our team. A special thank you for recognizing Yasser’s friendly and efficient service. We are pleased that he could assist with your late check-out and local transportation, making your stay more convenient and enjoyable. Your appreciation will be shared with him. We look forward to welcoming you back to Mercure Muscat for another memorable stay. Kind regards, Mercure Muscat

Customer review rating 4.5/5

A. F. A. D. Business - Confirmed reviews ALL

I would like to say it was a perfect stay. I loved it. The hotel was great, with a great location, professional staff, and a very clean, nice room, but the internet was very slow.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed a comfortable stay, our convenient location, professional team, and clean, well-appointed rooms. We sincerely apologize for the slow internet connection and appreciate you bringing this to our attention. Your feedback has been shared with our IT team for further review and improvement. We look forward to welcoming you back to Mercure Muscat for an even better experience. Kind regards, Mercure Muscat

Customer review rating 4.0/5

Sami A. S. A. S. Families - Confirmed reviews ALL

Everything looks good and perfect except one issue. There is a problem with housekeeping or the communication between receptionists and housekeeping team. I have to ask for baby cot 3 times and arrived late after 1 hour. Asked for pray mat didn't arrive asked again and took 30 minutes! These small things can be annoying to residents and visitors.

Dear Valued Guest, Thank you for your valuable feedback. We are delighted that you enjoyed your stay and appreciated Mrs. Grace’s kindness and attentive service. Your recognition will be shared with her. However, we sincerely apologize for the delays in delivering the baby cot and prayer mat. Your comments regarding coordination between Reception and Housekeeping have been noted and will be addressed with the respective teams to ensure more timely and seamless service. We truly appreciate your feedback, as it helps us improve, and look forward to welcoming you back to a smoother and more comfortable stay at Mercure Muscat. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Fahad M. A. A. S. Business - Confirmed reviews ALL

Well satisfied with a one night stay at this Hotel, nice rooms and was perfect for my business trip.

Dear Valued Guest, Thank you for your kind feedback. We are delighted to know you enjoyed the clean, comfortable, and peaceful atmosphere and that our hotel was a perfect fit for your business trip. We look forward to welcoming you back to Mercure Muscat on your next visit. Kind regards, Mercure Muscat

Customer review rating 3.0/5

Tung Y. L. Solo - Confirmed reviews ALL

I booked Mercure Muscat for a night, arriving around 10:00 PM. Check-in was rather transactional; as an Accor Diamond member, there was no verbal recognition of my status nor any mention of an upgrade. However, I appreciated the in-room preparation—the bed was thoughtfully decorated to welcome me, accompanied by a fruit bowl and sweet treats, although the greeting card was a generic, reusable one rather than a personalised note. Breakfast was fairly basic, with limited hot options and processed meats like chicken sausages, though the restaurant staff were polite and welcoming. The late check-out offer was genuinely helpful, allowing me some relaxing downtime at the rooftop pool before heading to the next destination. Finally, special thanks to Soumen at the front desk for taking the time to listen attentively to my feedback during check-out.

Customer review rating 5.0/5

Muhammed A. Business - Confirmed reviews ALL

Very good

Dear Valued Guest, Thank you for your kind feedback. We are delighted to know you had a very good and comfortable stay with us. We look forward to welcoming you back to Mercure Muscat. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Mohammed A. M. A. G. Solo - Confirmed reviews ALL

Tomorrow i will come again🫶🏻

Dear Valued Guest, Thank you for your lovely feedback and continued trust. We are delighted to know that you always feel comfortable with us, and we are truly happy to welcome you back tomorrow. 🫶🏻 We look forward to seeing you again and making your stay another memorable one. Kind regards, Mercure Muscat

Customer review rating 4.0/5

Osama A. M. E. Business - Confirmed reviews ALL

Good

Dear Valued Guest, Thank you for your kind feedback. We are pleased to know you had a comfortable stay and enjoyed your experience with us. We look forward to welcoming you back to Mercure Muscat. Kind regards, Mercure Muscat

Customer review rating 3.0/5

Abdelhamid M. G. K. Business - Confirmed reviews ALL

There couple of male waiters has a huge lack of training and knowledge of 4 star hotel rules, the outsourcing concept that the hotel follows will reduce the quality of the hotel and brand reputation you are trying to build, kindly review your policy in lower grade staff and see other ways to cut costs with, even on the pool or gym no staff to help, in short the hotel is operating on 50% staff

Customer review rating 5.0/5

Varghese A. S. S. Families - Confirmed reviews ALL

The staffs welcomed and treated us very well

Dear Valued Guest, Thank you for your lovely feedback. We are delighted to know that our warm welcome and attentive hospitality made you feel at home. Your kind words mean a great deal to our team, and we look forward to welcoming you back to Mercure Muscat. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Mostafa B. Solo - Confirmed reviews ALL

Honestly, it was a truly wonderful experience, especially interacting with the hotel staff—starting from the manager soumim to Yasser, Khaled, and Nouh. Their conduct was incredibly professional and kind; they were helpful with everything and never hesitated to assist with even the smallest matters, making me feel right at home. They are a team that truly embodies generosity, courtesy, and attentive guest care—a level of service I have experienced only at this lovely hotel. Once again, I thank them for their excellent treatment and hospitality.

Dear Valued Guest, Thank you sincerely for your wonderful and heartfelt feedback. We are truly delighted to know that you felt at home and experienced the warm, professional, and attentive hospitality of our team. A special thank you for recognizing Soumen, Yasser, Khaled, and Nouh. Your kind words will be shared with them, and we are sure they will be deeply appreciated. It was our pleasure to take care of you, and we look forward to welcoming you back to Mercure Muscat for another memorable stay. Kind regards, Mercure Muscat

Customer review rating 4.5/5

Wassim N. Business - Confirmed reviews ALL

My first accommodate in Mercure Muscat Appreciated the team there to make it smooth and sure will return soon there

Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to know that you enjoyed your first stay at Mercure Muscat and appreciated our convenient location and well-trained team. It is wonderful to hear that our team helped make your stay smooth and enjoyable. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Aaisha S. R. A. S. Families - Confirmed reviews ALL

Excellent location , spacious room and cooperative staff

Dear Valued Guest, Thank you for your kind feedback and recommendation. We are delighted to know that you appreciated our excellent location, spacious rooms, and the warm and cooperative service of our team. Your recommendation means a great deal to us, and we look forward to welcoming you back to Mercure Muscat for another enjoyable stay. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Ramon J. R. Z. Solo - Confirmed reviews ALL

My stay at Mercure Hotel Muscat was amazing—I loved the convenient location, unobstructed city views from the window without tall buildings blocking the scenery, comfortable room, and excellent air conditioning, which was perfectly freezing cold, just the way I like it. Special mention to Ms. Grace and Mr. Soumen they were so accommodating.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you had an amazing stay and enjoyed our convenient location, beautiful city views, comfortable room, and excellent air conditioning. We are especially pleased that Grace and Soumen could make your stay more enjoyable through their warm and accommodating service. Your kind words will certainly be shared with them. We truly appreciate your support and look forward to welcoming you back to Mercure Muscat for another memorable stay. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Hazem M. E. A. Business - Confirmed reviews ALL

Nice rooms ,nice hotel ,we had early chick in Good experience

Dear Valued Guest, Thank you for your kind feedback. We are delighted to know that you enjoyed our hotel, comfortable rooms, and the smooth early check-in experience. We truly appreciate your positive feedback and look forward to welcoming you back to Mercure Muscat. Kind regards, Mercure Muscat

Customer review rating 3.5/5

Won J. J. Couples - Confirmed reviews ALL

Nice stay

Dear Valued Guest, Thank you for your kind feedback. We are delighted to know that you had a nice and pleasant stay with us. We truly appreciate your support and look forward to welcoming you back to Mercure Muscat for another enjoyable experience. Kind regards, Mercure Muscat

Customer review rating 4.5/5

Peter J. U. Couples - Confirmed reviews ALL

A very comfortable, pleasant and reasonably priced stay. Having a proper printing and scanning facility would have been nice.

Dear Valued Guest, Thank you for your kind and thoughtful feedback. We are delighted to know that you enjoyed a comfortable, pleasant, and reasonably priced stay with us. We also appreciate your suggestion regarding a proper printing and scanning facility. This is indeed a useful service, particularly for business travellers, and we will share your feedback with our management team for consideration. Thank you once again for your recommendation. We look forward to welcoming you back to Mercure Muscat. Kind regards, Mercure Muscat

Other web-users rate our hotel

  • 935 reviews 9/10 Location
  • 1,333 reviews 8.8/10 Room
  • 2,152 reviews 9.3/10 Service
  • 28 reviews 6.7/10 WiFi
  • 788 reviews 9.3/10 Cleanliness
  • 546 reviews 9.5/10 Vibe
  • 441 reviews 8.1/10 Breakfast
  • 300 reviews 8.2/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Mascat Hotels