Mercure Muscat 4 stars

Customer review rating (ALL Rating) 4.4/5 297 reviews

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Description

Hotel extras

  • Located in the heart of Muscat city with an easy acesss to the commercial districts

  • Walking distance from Muscat Grand Mall and Avenue Mall.

  • Easy access to the airport, only 15 min from MCT Int Airport

  • Green Key Certified, 2025 - 2026.

  • Spacious rooms offer our hallmark Mercure styling with a touch of Omani charm.

Our accommodation(s)

Hotel location

Mercure Muscat

PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist
133 MUSCAT
Oman

GPS:23.58883, 58.416443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  297 reviews

Customer review rating 2.0/5

Prasanth R. T. Business - Confirmed reviews ALL

I had very bad experience

Customer review rating 1.5/5

Leon H. Solo - Confirmed reviews ALL

Sadly I was very disappointed in the hotel: For the first time ever I was actually downgraded to a lower room category. On the second day there was a wedding happening below my room and the music was so loud that I couldn't rest. I called the reception and asked for a higher room which they declined with the argument that I would be just as loud. But when I went upstairs to check there was nothing to hear. Yet they did not want to give me a different room. At the pool I had to wait +30min to get a towel Also they went into my room without supervision even though I had the "do not disturb" sign on.

Customer review rating 4.0/5

Subhas K. S. Couples - Confirmed reviews ALL

The rooms are excellent, so is breakfast. Housekeeping is fairly bad. Housekeeping staff can barely say a few words in English. One incident: we called the reception and asked for four teabags and one dinner knife. Half an hour went, no action. My wife called again, some more time elapsed, still no action. Then I called, five minutes later a housekeeping person came with two knives, two forks, two spoons BUT no tea. We reminded the person about the tea. He said he will be back right away. Never came. We gave up.

Dear Guest, Thank you for sharing your valuable feedback. We’re pleased to know you enjoyed the room and breakfast. We sincerely regret the inconvenience caused by housekeeping service and communication, and this is certainly not the experience we aim to provide. Your comments have been shared with the concerned team for immediate improvement. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Guest Relation Team

Customer review rating 4.5/5

Olga C. Couples - Confirmed reviews ALL

A great place to relax. The rooms are very spacious and clean. They have everything you need. The beach is a 15-20-minute walk away. There's a shopping center and a large grocery supermarket nearby. Getting around town is most convenient by car. Car rentals are available in the hotel lobby.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Mohamed A. Business - Confirmed reviews ALL

Thanks to the whole team, especially Nouh from reception. but just they need to change the GYM timing policy as to close it at 8PM and open at 8AM and not allow people on business trips to utilize it.

Dear Guest, Thank you for your valuable feedback and for appreciating our team, especially Nouh at the reception. We’re pleased to hear you found the hotel clean and well organized. We also take note of your comments regarding the gym operating hours and understand how important flexibility is for our business travelers. Your feedback has been shared with the management team for review. We truly appreciate your time and hope to welcome you back again soon. Sincerely, Guest Relations Team

Other web-users rate our hotel

  • 614 reviews 8.9/10 Location
  • 827 reviews 8.2/10 Room
  • 1,278 reviews 8.8/10 Service
  • 14 reviews 4.2/10 WiFi
  • 471 reviews 9/10 Cleanliness
  • 372 reviews 9.4/10 Vibe
  • 286 reviews 7.9/10 Breakfast
  • 228 reviews 9.5/10 Wellness Area

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