Mercure Muscat 4 stars

Customer review rating (ALL Rating) 4.6/5 639 reviews

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Description

Hotel extras

  • Located in the heart of Muscat city with an easy acesss to the commercial districts

  • Walking distance from Muscat Grand Mall and Avenue Mall.

  • Family - Friendly experiences with Roof top pool and Panoramic City view.

  • Sustainable Friendly Hotel - Green Key Certified, 2026 - 2027.

  • Spacious rooms offer our hallmark Mercure styling with a touch of Omani charm.

Our accommodation(s)

Book this hotel
Room 1

Elegant specious room mountain view 30sqm with one king size bed, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Mountain view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Mountain view

Elegant specious room mountain view 30sqm with two twin size beds, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Mountain view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room sea view 30sqm with one king size bed, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room panoramic view overlooking sea and city 30sqm with one king size bed, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Patio

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room panoramic view overlooking sea and city 30sqm with two twin beds, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    Patio

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room city view 30sqm with two twin beds, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with separate shower

  • Views:

    City View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Elegant specious room city view 30sqm with one King Size bed, wheel chair access, grab bars in the bathroom, 43 inches LED TV. Free WIFI, safety box, Minibar, hairdryer, coffee & tea making facilities and bathroom with roll-in shower

  • Views:

    Patio

Max. number of persons
3
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Treat yourself with unique and authentic experience of Executive suite with king size bed, 43 inches LED TV. Free WIFI, 1 Couch, Minibar, safety box, hairdryer, coffee & tea making facilities and guest Washroom and main bathroom with separate shower

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Shoe polisher
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Hotel location

Mercure Muscat

PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist
133 MUSCAT
Oman

GPS:23.58883, 58.416443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
  • MUSCAT INT AIRPORT Additional charge
  • MCT Additional charge
  • MCT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 186 rooms
  • 6 rooms for people with reduced mobility
  • 34 family rooms
  • 21 connecting rooms
  • 152 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Boutiques/shopping

Beauty salon

Hairdresser/barber

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Pool

  • Outside
  • On site

GYM

  • On site
  • Sauna room
  • On site

Outdoor private parking

Parking information

  • On site

Private indoor parking

Parking information

  • On site

Asian Restaurant transports guests to the sights, tastes, and experiences of Asia. Yum Yum is known as an Asian fusion restaurant combines elements and flavours from Asian cuisines, creating unique and innovative dishes.

POOL BAR

serves up to coffee, tea, juice and cake plus light meal in the convivial atmosphere of the hotel rooftop, ideal for snacks on the run or a rendezvous with family and friends.

Bar Type
POOL SIDE SNACK BAR
Capacity
15
Accessibility
Accessible service

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks
  • Voss Sparkling

Snacks facilities

  • Cold snacks
  • Hot snacks

serves up to coffee, tea, juice and cake plus light meal in the convivial atmosphere of the hotel rooftop, ideal for snacks on the run or a rendezvous with family and friends.

Relax and unwind over looking skyline views. For good times during your stay in Muscat, head to level 7 where you can enjoy the pool with friends and family.

Located in 7th floor equipped with the latest machines. Features a modern health club; the fitness center is equipped with the latest Sports equipment including elliptical, exercise bikes, free weights, indoor cycles, rowers, steppers and treadmills.

Located in 7th floor with 4 treatment rooms and 1 Moroccan bath A peaceful journey of body and mind. Our Spa Therapy Journeys are designed to nourish and inspire you as we nourish and balance your body.

Book

We have banquet venues available to meet every kind of requirement. We aspire to be a preferred venue to plan weddings or conferences which accommodate up to 350 seats with latest sound and light equipments

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  639 reviews

Customer review rating 5.0/5

Maryam B. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your lovely feedback. We are delighted that you appreciated our spacious and clean rooms, convenient location, and above all, the warm hospitality of our team. Your kind words are a great encouragement to us. We look forward to welcoming you back to Mercure Muscat for another memorable stay. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Aisha N. H. A. H. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for your continued loyalty and for choosing Mercure Muscat for the third time. We are truly delighted that we consistently meet your expectations and that you enjoyed another comfortable and relaxing stay. A special thank you for recognizing Noah at Reception for his warm smile, friendly approach, and efficient check-in service. Your appreciation will certainly be shared with him as a wonderful encouragement. Your continued trust means a great deal to us, and we look forward to welcoming you back for your fourth memorable stay and many more to come. Kind regards, Mercure Muscat

Customer review rating 5.0/5

John L. O. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your continued trust and loyalty to Mercure Muscat. We are delighted to know that you once again enjoyed an amazing stay and appreciated our team’s attentive hospitality and accommodating service. It is equally rewarding to know that our spacious rooms and comfortable surroundings made your two-night stay memorable. We truly appreciate your continued support and look forward to welcoming you back for many more wonderful stays. Kind regards, Mercure Muscat

Customer review rating 3.5/5

Michael J. C. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you enjoyed your stay in our suite and appreciated the warm hospitality of Ritha in the restaurant. Your kind recognition will certainly be shared with her. However, we sincerely apologize for the inconvenience caused by the odour in the guest bathroom and the maintenance issues with the shower fitting and TV remote. Your comments have been shared with our Housekeeping and Engineering teams for immediate attention and follow-up. We truly value your feedback and hope to welcome you back to Mercure Muscat for a more seamless and comfortable experience. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Elisabeth M. M. D. C. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your lovely feedback. We are delighted that you enjoyed our cleanliness, delicious food, and rooftop pool. Your satisfaction means a great deal to us, and we look forward to welcoming you back to Mercure Muscat for another enjoyable stay. Kind regards, Mercure Muscat

Dear Valued Guest, Thank you for your lovely feedback. We are delighted that you appreciated our spacious and clean rooms, convenient location, and above all, the warm hospitality of our team. Your kind words are a great encouragement to us. We look forward to welcoming you back to Mercure Muscat for another memorable stay. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Aisha N. H. A. H. Friends - Confirmed reviews ALL

Another excellent experience! This is my third stay at your hotel, and everything was just as wonderful as always. The bed was very comfortable, and I had a peaceful and relaxing sleep. Special thanks to Noah at the reception for his warm smile, friendliness, and helpful attitude. He was very welcoming and made the check-in process quick and smooth. Excellent service that makes me look forward to coming back again!

Dear Valued Guest, Thank you for your continued loyalty and for choosing Mercure Muscat for the third time. We are truly delighted that we consistently meet your expectations and that you enjoyed another comfortable and relaxing stay. A special thank you for recognizing Noah at Reception for his warm smile, friendly approach, and efficient check-in service. Your appreciation will certainly be shared with him as a wonderful encouragement. Your continued trust means a great deal to us, and we look forward to welcoming you back for your fourth memorable stay and many more to come. Kind regards, Mercure Muscat

Customer review rating 5.0/5

John L. O. Solo - Confirmed reviews ALL

As always, i had an amazing vacation in Mercure Hotel. The staff are attentive and very accommodating. The rooms are spacious and really comfortable.

Dear Valued Guest, Thank you for your continued trust and loyalty to Mercure Muscat. We are delighted to know that you once again enjoyed an amazing stay and appreciated our team’s attentive hospitality and accommodating service. It is equally rewarding to know that our spacious rooms and comfortable surroundings made your two-night stay memorable. We truly appreciate your continued support and look forward to welcoming you back for many more wonderful stays. Kind regards, Mercure Muscat

Customer review rating 3.5/5

Michael J. C. Families - Confirmed reviews ALL

Enjoyed the stay. I booked a suite. The guest bathroom had a bad odour in the mornings. The shower change fitting was broken so could only use small shower head. The remote batteries cover was missing. Ritha was a very nice host in the restaurant.

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you enjoyed your stay in our suite and appreciated the warm hospitality of Ritha in the restaurant. Your kind recognition will certainly be shared with her. However, we sincerely apologize for the inconvenience caused by the odour in the guest bathroom and the maintenance issues with the shower fitting and TV remote. Your comments have been shared with our Housekeeping and Engineering teams for immediate attention and follow-up. We truly value your feedback and hope to welcome you back to Mercure Muscat for a more seamless and comfortable experience. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Elisabeth M. M. D. C. Couples - Confirmed reviews ALL

all good, clean. Good food, nice pool

Dear Valued Guest, Thank you for your lovely feedback. We are delighted that you enjoyed our cleanliness, delicious food, and rooftop pool. Your satisfaction means a great deal to us, and we look forward to welcoming you back to Mercure Muscat for another enjoyable stay. Kind regards, Mercure Muscat

Customer review rating 3.0/5

Carlo S. Business - Confirmed reviews ALL

Good hotel. Need to improve checkin for Accort Silver and beyond members.

Customer review rating 2.0/5

Audrey V. Families - Confirmed reviews ALL

Friendly employees especially in the restaurant and for the room but food on the menu for the dinner was not good. On the room, I notified twice the front desk that the shower is not working properly they never fixed it. I asked to extend the stay as our flight was late, they haven't offer any discount.

Customer review rating 4.5/5

Jai K. K. B. Business - Confirmed reviews ALL

It was amazing Nooh and Yasser were great to assist

Dear Valued Guest, Thank you for your continued trust and wonderful feedback. We are delighted to know that your experience was amazing once again. A special thank you for recognizing Nooh and Yasser for their excellent assistance. Your appreciation will be shared with them as a source of encouragement. We look forward to welcoming you back to Mercure Muscat for many more memorable stays. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Zarah J. B. C. C. Families - Confirmed reviews ALL

Excellent place to stay

Dear Valued Guest, Thank you for your kind feedback. We are delighted to know that you had a comfortable and enjoyable stay at Mercure Muscat. We look forward to welcoming you back for another wonderful experience. Kind regards, Mercure Muscat

Customer review rating 4.0/5

Lei Z. Friends - Confirmed reviews ALL

the breakfast was not many choices, particular for asian people.

Dear Valued Guest, Thank you for your valuable feedback. We are pleased that you enjoyed our attentive service, comfortable accommodation, and spacious rooms. We sincerely appreciate your comments regarding the breakfast variety, particularly the options for Asian guests. Your feedback will be shared with our Food & Beverage team as we continuously strive to enhance our dining experience and cater to the diverse preferences of our guests. We look forward to welcoming you back to Mercure Muscat for an even more enjoyable stay. Kind regards, Mercure Muscat

Customer review rating 4.5/5

Amal A. H. M. A. Solo - Confirmed reviews ALL

I had a wonderful stay at this hotel! The place was lovely, quiet, and peaceful, with plenty of parking available. The room was spacious, and the beds were very comfortable, making my stay even more relaxing. The staff were very friendly, welcoming, and always ready to help. Special thanks to **Nooh at the reception** for his excellent hospitality and outstanding support. The service was fast whenever I requested anything, which made the whole experience smooth and enjoyable. Overall, a great place to stay with excellent hospitality, comfortable rooms, and outstanding service. Highly recommended, and I would definitely stay here again!

Dear Valued Guest, Thank you for your wonderful review and heartfelt recommendation. We are delighted that you enjoyed our peaceful atmosphere, spacious rooms, comfortable bedding, convenient parking, and the warm hospitality of our team. A special thank you for recognizing Nooh at Reception for his outstanding service and attentive support. Your appreciation will be shared with him and the entire team as a wonderful encouragement. We are truly pleased to have made your stay memorable and look forward to welcoming you back to Mercure Muscat for another exceptional experience. Kind regards, Mercure Muscat

Customer review rating 3.5/5

Rivelino P. P. Business - Confirmed reviews ALL

Overall the stay is nice in Mercure Hotel Muscat. I stayed for 5 days in different bookings and all the rooms are comfortable and clean, the wifi is great, the service is good, and the location is very close to Avenue Mall and Grand Mall as well. However there are few things that I can see it can be improved: - Laundry process.... it is quite a hassle everytime I need to do the laundry, I have to call and wait for the housekeeping person to come. In other Accor hotels, usually we can just leave in the room and it will be picked up automatically. - Payment of the laundry .... again usually this can be done everything during check out. However in this case, I have to pay it every single day and before doing that, I have to call again to deliver the laundry every day (while in other hotels, it is usually given automatically in evening) - Breakfast option .... I can see option of Western food is quite little

Customer review rating 0.5/5

S. A. S. S. A. Families - Confirmed reviews ALL

The window of room 224 can't be closed, myself and my wife kept hearing vehicles sounds, and the most annoying was the motor cycle sounds. We were not able to sleep continuesly, we suffered a lot. The windows in 224 has a bolt prevents full closing.

Customer review rating 4.5/5

Arif R. M. A. Families - Confirmed reviews ALL

Comfortable, kind and helpful staff and very good location

Dear Valued Guest, Thank you for your kind feedback. We are delighted that you enjoyed a comfortable stay, appreciated our team’s warm and helpful service, and found our location convenient. We look forward to welcoming you back to Mercure Muscat for another pleasant experience. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Matthew D. N. Solo - Confirmed reviews ALL

Well looked after by staff, great facilities. Yasser at check in was very friendly yet efficient. He arranged late check out for me and also a local driver to take me to the soul and airport. Wonderful personalised service.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed our facilities and felt well cared for by our team. A special thank you for recognizing Yasser’s friendly and efficient service. We are pleased that he could assist with your late check-out and local transportation, making your stay more convenient and enjoyable. Your appreciation will be shared with him. We look forward to welcoming you back to Mercure Muscat for another memorable stay. Kind regards, Mercure Muscat

Customer review rating 4.5/5

A. F. A. D. Business - Confirmed reviews ALL

I would like to say it was a perfect stay. I loved it. The hotel was great, with a great location, professional staff, and a very clean, nice room, but the internet was very slow.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted that you enjoyed a comfortable stay, our convenient location, professional team, and clean, well-appointed rooms. We sincerely apologize for the slow internet connection and appreciate you bringing this to our attention. Your feedback has been shared with our IT team for further review and improvement. We look forward to welcoming you back to Mercure Muscat for an even better experience. Kind regards, Mercure Muscat

Customer review rating 4.0/5

Sami A. S. A. S. Families - Confirmed reviews ALL

Everything looks good and perfect except one issue. There is a problem with housekeeping or the communication between receptionists and housekeeping team. I have to ask for baby cot 3 times and arrived late after 1 hour. Asked for pray mat didn't arrive asked again and took 30 minutes! These small things can be annoying to residents and visitors.

Dear Valued Guest, Thank you for your valuable feedback. We are delighted that you enjoyed your stay and appreciated Mrs. Grace’s kindness and attentive service. Your recognition will be shared with her. However, we sincerely apologize for the delays in delivering the baby cot and prayer mat. Your comments regarding coordination between Reception and Housekeeping have been noted and will be addressed with the respective teams to ensure more timely and seamless service. We truly appreciate your feedback, as it helps us improve, and look forward to welcoming you back to a smoother and more comfortable stay at Mercure Muscat. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Fahad M. A. A. S. Business - Confirmed reviews ALL

Well satisfied with a one night stay at this Hotel, nice rooms and was perfect for my business trip.

Dear Valued Guest, Thank you for your kind feedback. We are delighted to know you enjoyed the clean, comfortable, and peaceful atmosphere and that our hotel was a perfect fit for your business trip. We look forward to welcoming you back to Mercure Muscat on your next visit. Kind regards, Mercure Muscat

Customer review rating 3.0/5

Tung Y. L. Solo - Confirmed reviews ALL

I booked Mercure Muscat for a night, arriving around 10:00 PM. Check-in was rather transactional; as an Accor Diamond member, there was no verbal recognition of my status nor any mention of an upgrade. However, I appreciated the in-room preparation—the bed was thoughtfully decorated to welcome me, accompanied by a fruit bowl and sweet treats, although the greeting card was a generic, reusable one rather than a personalised note. Breakfast was fairly basic, with limited hot options and processed meats like chicken sausages, though the restaurant staff were polite and welcoming. The late check-out offer was genuinely helpful, allowing me some relaxing downtime at the rooftop pool before heading to the next destination. Finally, special thanks to Soumen at the front desk for taking the time to listen attentively to my feedback during check-out.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback. We are pleased that you appreciated the in-room welcome arrangements, the hospitality of our restaurant team, and the opportunity to enjoy some relaxing time at our rooftop pool with the late check-out arrangement. However, we sincerely regret that your arrival experience did not reflect the recognition and personalised attention you rightly expect as an ALL Diamond member. Your comments regarding the check-in experience, room upgrade communication, welcome card, and breakfast selection are well noted and will be shared with the relevant teams for improvement. It was our pleasure to personally listen to your feedback during departure. Thank you for acknowledging the time taken to understand your concerns. Your loyalty is highly valued, and we genuinely hope to have another opportunity to deliver the exceptional and personalised experience you deserve. Kind regards, Mercure Muscat

Customer review rating 5.0/5

Muhammed A. Business - Confirmed reviews ALL

Very good

Dear Valued Guest, Thank you for your kind feedback. We are delighted to know you had a very good and comfortable stay with us. We look forward to welcoming you back to Mercure Muscat. Kind regards, Mercure Muscat

Other web-users rate our hotel

  • 956 reviews 8.9/10 Location
  • 1,360 reviews 8.8/10 Room
  • 2,195 reviews 9.2/10 Service
  • 31 reviews 7.6/10 WiFi
  • 803 reviews 9.3/10 Cleanliness
  • 548 reviews 9.5/10 Vibe
  • 449 reviews 8/10 Breakfast
  • 303 reviews 8.2/10 Value

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