Mercure Muscat 4 stars

Customer review rating (ALL Rating) 4.5/5 246 reviews

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PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist, 133 MUSCAT, Oman

Description

Hotel extras

  • Located in the heart of Muscat city with an easy acesss to the commercial districts

  • Walking distance from Muscat Grand Mall and Avenue Mall.

  • Easy access to the airport, only 15 min from MCT Int Airport

  • Green Key Certified, 2025 - 2026.

  • Spacious rooms offer our hallmark Mercure styling with a touch of Omani charm.

Our accommodation(s)

Hotel location

Mercure Muscat

PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist
133 MUSCAT
Oman

GPS:23.58883, 58.416443

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  246 reviews

Customer review rating 4.5/5

Yash N. G. Friends - Confirmed reviews ALL

It was a very good stay. Staff was very accommodating. Rooms are new and clean.

Customer review rating 3.5/5

Faiyaz K. Business - Confirmed reviews ALL

Initial booking was up to 19 but I checked out on the 18, 17 which shows on the bill is 17 night from 12 to 17 nights. Checkout on 18 November. Final bill clearly mentioned amount due. I was asked about description of the person who checked me out.

Customer review rating 3.5/5

Mariano L. Families - Confirmed reviews ALL

The hotel has a very pleasant style and offers all the main facilities you might need—pool, gym, sauna, and restaurant. The rooms are nicely furnished, comfortable, spacious, and clean. The rooftop pool is beautiful, and the restaurant staff was consistently kind, professional, and helpful. There are far too few loungers at the rooftop pool for a hotel of this size. The restaurant food was somewhat disappointing: during a week-long stay, the selection repeated often, and not all dishes were convincing (though there was always at least something good). The fruit and breakfast variety were limited, and it would be nice to see more traditional Omani dishes. The main issue was the hotel’s organisation. The reception and much of the general staff were disorganised and not very helpful. On two separate check-ins, they could not find my reservation despite having the confirmation number and documents. We received conflicting or incorrect information about breakfast and dinner times. They said they would deliver our luggage to the room but never did, and I had to ask repeatedly. Housekeeping repeatedly removed towels without replacing them with the correct number and often forgot essentials like toilet paper, forcing us to contact reception daily. Additionally, the hotel advertises two restaurants online, but one appeared to be closed or inaccessible during our stay.

Customer review rating 0.5/5

Celine M. Business - Confirmed reviews ALL

The experience was very unsatisfactory, very unhygienic hotel!

Customer review rating 0.5/5

Hanan E. Families - Confirmed reviews ALL

Absolute disaster with bed bugs and now I’m in the biggest situation of trying to figure out how to treat my belongings and luggage so we don’t contaminating other destinations Please take responsibility and help

Other web-users rate our hotel

  • 508 reviews 8.9/10 Location
  • 661 reviews 8.6/10 Room
  • 1,022 reviews 9/10 Service
  • 12 reviews 5.7/10 WiFi
  • 377 reviews 9.1/10 Cleanliness
  • 326 reviews 9.6/10 Vibe
  • 204 reviews 8.2/10 Breakfast
  • 162 reviews 8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.