Mercure Muscat 4 stars

Customer review rating (ALL Rating) 4.4/5 378 reviews

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Description

Hotel extras

  • Located in the heart of Muscat city with an easy acesss to the commercial districts

  • Walking distance from Muscat Grand Mall and Avenue Mall.

  • Easy access to the airport, only 15 min from MCT Int Airport

  • Green Key Certified, 2025 - 2026.

  • Spacious rooms offer our hallmark Mercure styling with a touch of Omani charm.

Our accommodation(s)

Hotel location

Mercure Muscat

PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist
133 MUSCAT
Oman

GPS:23.58883, 58.416443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  378 reviews

Customer review rating 0.5/5

Mohamed A. Families - Confirmed reviews ALL

I had a voucher that covered half board And I was asked to pay for the the dinner Called multiple times to follow and there was no clear answer

Customer review rating 5.0/5

Mubarak S. Couples - Confirmed reviews ALL

Was amazing

Dear Valued guest, Thank you for sharing your feedback. We are truly pleased to know that you had a comfortable and enjoyable stay with us. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional experience in the future. Warm regards, Mercure Muscat

Customer review rating 2.0/5

Saif A. M. Couples - Confirmed reviews ALL

The toilet shower was not working it was very disappointing and I have requested for a different room but it took the staff a lot of time to decide and change the room then I decided to stay because I have already used the room.

Dear Valued Guest, Thank you for bringing this matter to our attention. We sincerely regret the inconvenience you experienced with the shower and the delay in assisting you with a room change. This is certainly not reflective of the level of service and responsiveness we strive to provide. Your experience is very important to us, and we hope to have the opportunity to welcome you again and provide you with a far more seamless and comfortable stay. Warm regards, Mercure Muscat

Customer review rating 3.5/5

Hatim T. Families - Confirmed reviews ALL

Good overall experience. Pleasant staff members and comfortable hotel room. Basic breakfast.

Dear Valued Guest, Thank you for your kind feedback! We're delighted to hear that you found our location convenient and your stay comfortable. It's great to know that our team made a positive impression and contributed to your overall experience. We also appreciate your comments about the breakfast and will certainly take them into consideration as we continue to improve our offerings. We hope to welcome you back again soon for an even better stay! Warm regards, Mercure Muscat

Customer review rating 5.0/5

Akhil N. S. Families - Confirmed reviews ALL

“Wonderful experience at Mercure Muscat. Comfortable rooms, excellent service, and a great location. Special thanks to Nono for her caring nature and wonderful attention to families and children during dining. She made our family feel very welcome and comfortable. Highly recommended.”

Dear Valued Guest, Thank you for sharing your wonderful feedback! We are truly delighted to hear that you had a comfortable and enjoyable stay at Mercure Muscat, and that our rooms, service, and location all contributed to your positive experience. A heartfelt thank you for your special mention of Nono—her caring nature and thoughtful attention, especially towards families and children, are qualities we deeply value. Your kind words will certainly be shared with her and the entire team. It means so much to us that you felt welcomed and at ease throughout your stay. We sincerely appreciate your recommendation and look forward to welcoming you and your family back again soon. Warm regards, Mercure Muscat

Other web-users rate our hotel

  • 733 reviews 9/10 Location
  • 1,037 reviews 8.5/10 Room
  • 1,543 reviews 8.9/10 Service
  • 20 reviews 7.1/10 WiFi
  • 584 reviews 9/10 Cleanliness
  • 423 reviews 9.5/10 Vibe
  • 367 reviews 7.8/10 Breakfast
  • 254 reviews 9.2/10 Wellness Area

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