Mercure Muscat 4 stars

Customer review rating (ALL Rating) 4.4/5 331 reviews

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Description

Hotel extras

  • Located in the heart of Muscat city with an easy acesss to the commercial districts

  • Walking distance from Muscat Grand Mall and Avenue Mall.

  • Easy access to the airport, only 15 min from MCT Int Airport

  • Green Key Certified, 2025 - 2026.

  • Spacious rooms offer our hallmark Mercure styling with a touch of Omani charm.

Our accommodation(s)

Hotel location

Mercure Muscat

PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist
133 MUSCAT
Oman

GPS:23.58883, 58.416443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  331 reviews

Customer review rating 4.5/5

Krishan G. Couples - Confirmed reviews ALL

Impressed with the quality of service and good rooms and staff

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you appreciated our friendly team, convenient location, and the quality of our rooms and service. Your kind words truly motivate us to continue delivering memorable experiences to every guest. We look forward to welcoming you again soon. Warm regards, Mercure Muscat

Customer review rating 2.5/5

Christophe A. Business - Confirmed reviews ALL

Room are very nice. Why some work taking place at 2am in upper floors??

Dear Valued Guest, Thank you for your feedback. We regret to hear that your experience was disrupted by noise during the night. We understand that maintenance work can be inconvenient, and we appreciate your understanding in this matter. Sincerely, Mercure Muscat

Customer review rating 1.5/5

Islam A. K. Z. Families - Confirmed reviews ALL

I booked 2 rooms one for me and wife and other for my two children . Check in took very long time for only one room and other room key given to me at 4.30 pm. I came 6 hours driving from Dubai and stay waiting for my room till 4.30pm and when given it was very far from my children room. Other thing I asked for someone to help in luggage and there is no response. Also no one informed me about the hotel facilities like swimming pool or gym or even breakfast time. Finally I did check out at 8.15 am I feeled like I was in motel not 4 stars hotel. Checkout was good and fast .

Customer review rating 1.0/5

Zohaib R. Business - Confirmed reviews ALL

No dental kit, no slipper, hairdryer was not working, no bathrobe. After checking this with reception. He said that u need to ask for it as we dont provide this until u ask for it.

Customer review rating 0.5/5

Sofiane E. Families - Confirmed reviews ALL

I had an absolutely terrible experience at this hotel and would strongly advise others to stay elsewhere. From the moment I arrived, the staff were rude, unhelpful, and completely indifferent to basic customer service. The check-in process was slow and disorganized, and no one seemed to know what they were doing. The room was filthy. There were stains on the sheets, dust everywhere, and a strong unpleasant smell that made it difficult to even stay inside. The bathroom was in unacceptable condition, with mold in the shower and used toiletries left behind from previous guests. It was clear that proper cleaning standards are not a priority here. To make matters worse, the walls were paper-thin, and I could hear every conversation, door slam, and footstep throughout the night. I barely slept. When I complained to the front desk, they dismissed my concerns and offered no solution. This hotel is overpriced, poorly managed, and far below the standards it claims to meet. I regret booking here and would never return. Save your money and choose somewhere that actually values its guests.

Other web-users rate our hotel

  • 706 reviews 9/10 Location
  • 977 reviews 8.4/10 Room
  • 1,460 reviews 8.9/10 Service
  • 19 reviews 6.1/10 WiFi
  • 548 reviews 8.9/10 Cleanliness
  • 407 reviews 9.5/10 Vibe
  • 349 reviews 7.9/10 Breakfast
  • 249 reviews 9.4/10 Wellness Area

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