MERCURE MUSCAT 4 stars

Customer review rating (ALL Rating) 4.5/5 83 reviews

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PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist, 133 MUSCAT, Oman

Description

Hotel extras

  • Located in the heart of Muscat city with an easy acesss to the commercial districts

  • Walking distance from Muscat Grand Mall and Avenue Mall.

  • Easy access to the airport, only 15 min from MCT Int Airport

  • Choice of global dinning in restaurant, Ideal venues for weddings, conferences and exhibitions

  • Spacious rooms offer our hallmark Mercure styling with powerful rain showers

Our accommodation(s)

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Room 1

Hotel location

MERCURE MUSCAT

PO Box 65, Dohat Al Adab Street, AL KHUWAIR Dist
133 MUSCAT
Oman

GPS:23.58883, 58.416443

Telephone
Fax 0000000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  83 reviews

Lack of attention

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Dear Paola , Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet your expectations, and we sincerely apologize for the inconvenience caused by the issues you mentioned. We understand that your child’s comfort is a priority, and we are truly sorry that the bed and cot provided were not suitable. The issues with the bedding, including the ill-fitting sheet and lack of a mattress cover, are certainly concerning, and we will investigate this further to ensure that all our rooms are properly equipped for families. Additionally, we regret the delays in providing towels for your child. This is not the level of service we aim to provide, and we will address this with our housekeeping team to ensure timely and consistent service for all guests. We appreciate your understanding, and we are committed to improving these aspects of our service to ensure a more comfortable and enjoyable stay for future guests. We hope to have the opportunity to welcome you again and provide a more seamless experience. Warm regards,

Good stay

Customer review rating 5.0/5

Ayaz Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.5/5

Tauseef Q. Families - Confirmed reviews ALL

Dear Tauseef , Thank you for taking the time to share your feedback, and for choosing to stay with us during your weekend visit to Muscat. While we’re pleased to hear that you found the room clean and were interested in exploring our new hotel, we sincerely apologize for the delays you experienced during check-in and for the disturbance caused by noise from the plumbing. This is certainly not the experience we aim to deliver, and we understand how frustrating it must have been—especially after a long wait upon arrival. Please rest assured that we are looking into the plumbing issue you mentioned in Room 623 to ensure it is promptly addressed. We are also working to improve our front desk staffing and check-in efficiency to better accommodate our guests, especially during busy times. We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a smoother and more comfortable stay in the future. Warm regards,

Excellent Location, Beautiful Rooms and Friendly Staff

Customer review rating 5.0/5

Marcela M. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 317 reviews 8.8/10 Location
  • 408 reviews 8.7/10 Room
  • 572 reviews 9/10 Service
  • 8 reviews 8.3/10 WiFi
  • 226 reviews 9.2/10 Cleanliness
  • 216 reviews 9.6/10 Vibe
  • 115 reviews 8.1/10 Breakfast
  • 100 reviews 8.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.