Novotel Muscat Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 394 reviews

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Description

Hotel extras

  • Spacious rooms and suites with stylish decor

  • Central location on Al Maaridh Street

  • 2 unique dining experiences

  • 6 flexible meeting and conference rooms and a ballroom

  • Fully-equipped gymnasium, outdoor swimming pool and steam rooms

Our accommodation(s)

Hotel location

Novotel Muscat Airport

Al Maardih Street, Seeb, Muscat Oman
111 MUSCAT
Oman

GPS:23.585223, 58.300481

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  394 reviews

TripAdvisor Rating  4.5/5  897 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Richard C. Business - Confirmed reviews ALL

The service from reception, all the restaurants and houskeeping were exceptional. A special thank you to Khamis, who could not have been more helpful and his service was over and above. Pawani was also exceptionally helpful in the restaurant. I was very impressed!!

Customer review rating 5.0/5

Hussein J. Families - Confirmed reviews ALL

Very pleasant people and very congenial

Customer review rating 3.5/5

Manan S. Families - Confirmed reviews ALL

1. During checkin there was no mention of breakfast inclusion, we had to show our booking and almost after 15 minutes the staff allowed us free breakfast based on our booking but it was not showing in thier system. 2. Even though we are platinum members we were charged for late checkout at 6 , first 13 rial was quoted when we enquired from the room and when we went to pay they asked us to pay 15 rial was asked. It is a small difference, but all this above shows that your booking system is broken or the staff just makes up thier mind on go, about should we allow free breakfast, how much should we charge for late check out. 3. The breakfast was good. 4. The mirror in the bathroom was old and discoloured 5. Smart tv is not there in the room, today everyone likes watching netflix , amazon, you tube. 6. Also for pre authroization for room service they wanted to block 200 rials for 4 nights which i thought was very steep. I was ready to authorize upto 50 rials and also told them if the billing is more I will pay at check out. This made me feel that you do not trust your frequent customers, that they will make balance payment at check out. 7. The staff was otherwise courteous and well mannered.

Dear Manan S., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights as they help us improve our services. I apologize for any confusion experienced during your check-in concerning breakfast inclusion. We strive to ensure our policies are clearly communicated, and I regret that this was not your experience. Regarding the late checkout charge, I understand how discrepancies can be frustrating, and I appreciate you bringing this to our attention. I am pleased to hear that you enjoyed the breakfast and found our staff courteous and well-mannered. However, I acknowledge your concerns about the bathroom mirror and the absence of a smart TV in your room. We are continually assessing our facilities to enhance our guests' experiences. As for the pre-authorization policy, please be assured that it is designed to ensure a seamless stay for all our guests. We value your loyalty as a platinum member and appreciate your understanding. Thank you once again for your valuable feedback. We hope to welcome you back in the future. Sincerely, Novotel Muscat Airport

Customer review rating 4.0/5

Shad M. Business - Confirmed reviews ALL

Basic needs like dental kit, shaving kit, sleeper, milk for coffee/tea must available inside the room. Its not good when customer/tourist will do call on reception then it will be provided.

Dear Shad M., Thank you for your feedback regarding the amenities in your room. We appreciate your comments and will take them into consideration as we continuously strive to enhance our guest experience. Your comfort is important to us. Best regards, Novotel Muscat Airport

Customer review rating 4.0/5

Sophia C. Solo - Confirmed reviews ALL

Very good stay, comfortable hotel and good breakfast. My only real issue was the fact that they don't allow the Uber equivalent Yango to pick up from the hotel unless you use the premium service (10x the normal price). Its geofenced so the app only shows the premium service and drivers won't pick up from the hotel as they will get a fine. I don't understand why the hotel would force it's guests to pay more for a taxi service especially as they do not offer their own shuttle service to and from the airport or into the city. Being located quite a distance from the main center makes you reliant on taxi services that take longer and are thus more expensive so this is a major drawback for me.

Dear Sophia C., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Muscat Airport. We are pleased to hear that you found the hotel comfortable and enjoyed the breakfast offerings. We understand your concerns regarding the transportation options available to our guests. The geofencing policies in place for ride-sharing services are indeed beyond our control. While we currently do not offer a shuttle service to and from the airport or into the city, we continuously strive to provide our guests with relevant information about local transportation options. Your feedback regarding the reliance on taxi services is valuable, and we will take it into consideration as we assess our guest services. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Best regards, Novotel Muscat Airport

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Other web-users rate our hotel

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  • 361 reviews 9.3/10 Cleanliness
  • 348 reviews 9.4/10 Breakfast
  • 254 reviews 9.5/10 Vibe

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