ibis Muscat Hotel 3 stars

Customer review rating 4.1/5 1,091 reviews

ALLSAFE approved hotel

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How it works?
ibis Muscat
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+ 8 Services

Hotel extras

  • Free WIFI

  • TripAdvisor rank 1 hotel in Muscat

  • 2 minutes' drive to Grand Mall

  • Free underground parking

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Currency exchange
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 4 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Muscat

PO Box 1512 PC 130 Al Azaiba
Dohat Aladab Road Al Khuwair
000
152130 muscat
oman

Tel: +96822354600

Fax: (+968)244/87970

Check-in from 12h00

Check out up to 12h00

  • By plane

    MUSCAT SEEB At 8km / 4.97 miles

GPS :23.593543, 58.419178

Our accommodation(s)

Warm, welcoming and modern rooms featuring Sweet Bed by ibis as well as almost everything you need for an enjoyable stay. Business travellers or families looking to feel more at ease can choose our Privilege Room with Extra Benefits. We use most advanced cleaning methods that are very effective. Linens, towels, and laundry washed in accordance with local authority guidelines. High touch-points are sanitized regularly and rooms disinfected between stays.

Our restaurants and bars

OOPEN PASTA & GRILL

Type of cuisine: International

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus... Our Oopen restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 91

  • Maximum capacity: 85 people

  • Maximum banquet capacity: 10 people

Find out more

Our guest reviews for
ibis Muscat

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,091 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,148 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Anthony D. Solo - 22/06/2021 Confirmed reviews ALL

Pleasing personality of the front office ( Reception staff). I specially want to thank Jokha from the Restaurant for making me feel comfortable.

Services and Room Condition

TripAdvisor rating 4.0/5

ahaseeb2021 14/04/2021 TripAdvisor review

Services provided were excellent. Room size is good but floor carpet was not in very good conditions, it was worn out at some places. Food was good and was served timely. House keeping were regular and good.

Dear Mr. Ahaseeb2021, Thank you so much for taking the time to share your kind review. We are overjoyed that you had a pleasant stay and our team will surely be happy to receive your kind appreciation. We look forward to welcome you back soon. Best Regards, Sabina Kola Front Office Manager

Okay

Customer review rating 3.5/5

Anthony D. Business - 18/03/2021 Confirmed reviews ALL

This trip I found the tea kettle switch giving problem and the toilet flush was a problem. Reported to front desk

Dear Anthony D., We very much appreciate the time you took to share your comments regarding your stay at the ibis Muscat. We are always glad to welcome you back, and it is unfortunate for us to hear that during your last visit your stay was not up to your expectations. Rest reassured, your comments have been shared with our team for immediate remedial. Thank you again for sharing your experience, and we hope you will give us the opportunity to readdress your opinion about us during your next visit. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager

Best of the best

Customer review rating 5.0/5

Abdul W. N. A. Families - 26/01/2021 Confirmed reviews ALL

Its my 6th time visiting there and the food. Is so tasty the staff there they are so friendly Ross , Sabina, Grace Rashad ali and Qaid security Amar they all are so friendly and beds are comfortable

The location was really good

Customer review rating 5.0/5

Bilal A. Friends - 26/01/2021 Confirmed reviews ALL

At check in it was really smooth with ross and the front office manager sabina kola they were really good and made me feel that i m welcome and help alot with the things and mr qaid was really kind with and the way he explains things really nice with the details . The front desk was really helpful alot they were excellent. Security amar was amazing he helped me with the car parking.

Convenient as always and super efficient reception

Customer review rating 5.0/5

Anonymous Business - 16/01/2021 Confirmed reviews ALL

My experience was good as always, with the receptionist Rose exceptionally friendly and helpful regarding my special concerns for this stay

Dear Dieter S., We very much appreciate your comments regarding your stay at the ibis Muscat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And surely Ross will be thrilled to read your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager Ibis Muscat

Very good

Customer review rating 5.0/5

Hossam M. Business - 23/10/2020 Confirmed reviews ALL

Very good hospitality and service

Business trip

Customer review rating 3.5/5

Doig Business - 16/03/2020 Confirmed reviews ALL

Convenient location near our office. Simple efficient and comfortable stay.

Dear Douglas C., We very much appreciate your comments regarding your stay at the ibis Muscat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager ibis Muscat

Good stay

Customer review rating 4.5/5

Capt. S. Business - 11/03/2020 Confirmed reviews ALL

Very well received at the reception by Ms. Grace who was very helpful in allotting a comfortable room and info about the hotel and meal timings. VON and Nica were extremely gracious at the restuarant. A very pleasant stay indeed.

Dear Sandipan B., We very much appreciate your comments regarding your stay at the ibis Muscat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager ibis Muscat

Good stay

Customer review rating 4.5/5

Shakeel H. Business - 04/03/2020 Confirmed reviews ALL

Staying in Ibis hotel was good. Staff is very co-operative, room was deeply cleaned and food in restaurant was good.

Dear Shakeel H., We very much appreciate your comments regarding your stay at the ibis Muscat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager ibis Muscat

Well located and no unwanted frills for a biz traveller

Customer review rating 4.0/5

Anonymous Business - 04/03/2020 Confirmed reviews ALL

House keeping needs improvement. Response time could be better

Dear VISVANATHAN N., We very much appreciate your comments regarding your stay at the ibis Muscat. We are delighted that you were pleased with our location during your stay. Nevertheless, your feedback on the Housekeeping & response time has been noted, please rest assured that we will take remedial actions to address your comments. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager ibis Muscat

Conveniently located.

Customer review rating 4.0/5

Krishnan A. N. Business - 28/02/2020 Confirmed reviews ALL

Parking needs to be imporved. Not enough parking available for guests. This time I had to park the car outside the hotel building since there was no parking available in the basement parking lot.

Dear Krishnan A., We very much appreciate your comments regarding your stay at the ibis Muscat. It is a pleasure to hear that you were happy with the location. Nevertheless, your feedback on the parking has been noted, please rest assured that we will take remedial actions to address your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager ibis Muscat

Well locate, great breakfast

Customer review rating 4.5/5

Meysam R. Families - 25/02/2020 Confirmed reviews ALL

I visited Ibis in other cities but this hotel in Muscat was so great in order others Thanks so much But please do better in welcoming and check in, for example no body helps us to bring logges and nether have a small smile to us when we receive Dont have slipper and dental kit in rooms but breakfast was great

Dear Mahdi R., We very much appreciate your comments regarding your stay at the ibis Muscat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager ibis Muscat

Well located but quality of hotel is not good

Customer review rating 2.5/5

Anil K. C. M. R. Business - 25/02/2020 Confirmed reviews ALL

No swimming pool, rooms are very small, wash room is very small, lot of noise from other rooms

Dear Anil Kumar C., Thank you for taking the time to tell us about your experience at the ibis Muscat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager ibis Muscat

COMFORT AT AFFORDABLE RATE

Customer review rating 3.0/5

Amil B. Business - 25/02/2020 Confirmed reviews ALL

Pleasant and tempting to return to IBIS muscat next time as well provided you listen to your guests

Dear Amil B., Thank you for taking the time to tell us about your experience at the ibis Muscat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to H6… with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Sincerely, Kind regards / مع تحياتى Sabina Kola, Front Office Manager ibis Muscat
Customer review rating 1.5/5

Paul B. Couples - 21/02/2020 Confirmed reviews ALL

A very basic hotel indeed

Dear Paul B., Thank you for taking the time to tell us about your experience at the ibis Muscat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager ibis Muscat

Ibis Muscat

TripAdvisor rating 4.0/5

camelcaravan101 Solo travel - 04/01/2020 TripAdvisor review

The staff and physical hotel were good, typical Ibis. Breakfast buffet was good with a reasonable amount of choice. Very good coffee. There were signs in the lobby and elevator promoting a pizza deal so I tried it on my last night and it was probably the worst pizza I had anywhere in the world in my life.

Dear camelcaravan101, Thank you for staying at the Ibis Muscat. We are delighted that you were pleased with our accommodations, breakfast and team during your stay. Nevertheless, it is unfortunate to hear that you did not enjoy our pizza. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay.

Humorous and lovely staff

TripAdvisor rating 4.0/5

Cedric689 Solo travel - 10/11/2019 TripAdvisor review

What impressed me the most after a 3-day stay in Ibis Muscat was the staff, particularly at the reception. Staff were helpful and humorous, who made me feel the hospitality in this city. Facility-wise the hotel was well maintained and the room was clean and decent with a nice view overlook the city. If there is something to be improved, it would be the key card. For unknown reason my key had to be revalidated every day but it's only a minor issue.

Dear Cedric689, Thank you for staying at the Ibis Muscat. We are delighted that you were pleased with our accommodations, as well as with our Team's hospitality during your stay. Surely our Reception Team will be thrilled to read your kind appreciation. Nevertheless, your feedback on the key card has been noted, please rest assured that we will take remedial actions to address your comments. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay.

Business Hotel close to main connecting road of Muscat

TripAdvisor rating 4.0/5

2013travelbuddy2013 Solo travel - 10/04/2019 TripAdvisor review

High standard Ibis Hotel , much better than in Europe. Rooms are rather Mercure style. Large shopping malls in the area, supermarket very close by. Very clean rooms, no noise in my room. Can't say anything about the gym. Breakfast is standard as one can expect in an international chain. Free parking advertised (which I did not use)

Dear 2013travelbuddy2013! Thank you for taking your time to give us your feedback about your last stay. I'm glad that you had a good stay at Ibis Muscat and met your expectation. Certainly I’ll share your comments with the team. I'm looking forward to welcoming you in our hotel again. Best regards, MARINA GORLANOVA, Front Office manager

Excellent courtesy to guest

TripAdvisor rating 4.0/5

Go27820582145 Business - 31/03/2019 TripAdvisor review

Checked in late night - given an available room but very next day was changed to a room of my choice. Exceptional courtesy from all especially Mohammed at the front desk and Maria the Front Office Manager. Was allowed a late check-out in a very professional way. Restaurant staff uniformly friendly. Will stay again.

Dear Go27820582145! Thank you for taking your time to give us your feedback about your last stay. I'm glad that you had a good stay at Ibis Muscat and met your expectation. Certainly I’ll share your comments with the team. I'm looking forward to welcoming you in our hotel again. Best regards, MARINA GORLANOVA, Front Office manager

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