ibis Muscat 3 stars

Customer review rating (ALL Rating) 4.2/5 388 reviews

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ibis Muscat - Image 1
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PO Box 1512 PC 130 Al Azaiba, Dohat Aladab Road Al Khuwair, 000, 152130 MUSCAT, Oman

Description

Hotel extras

  • Stay connected effortlessly with fast WiFi throughout the hotel

  • Choose a top-rated stay trusted by travelers in Muscat

  • Reach Grand Mall in just minutes for shopping and everyday needs

  • Enjoy easy, secure underground parking for a hassle-free stay

  • Keep up your routine with a workout whenever it suits you

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Room with Twin Beds equipped with the new bedding

Photo out of - Superior Twin Room with Twin Beds equipped with the new bedding

Equipped with the new Sweet Bed by ibis bedding, the practical and inviting ibis room boasts all the features you want most: two cozy beds, desk, internet, TV with all the best channels and a bathroom with shower or bathtub.

Max. number of persons
2

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
See availabilities

Upgrade your stay in our Premium Room with complimentary juices, soft beverages, teaorcoffee station, bathrobe, slippers, extra pillow, enhanced amenities, plus 10pct. off dining and laundry and 20pct. off spa.

  • Views:

    City View

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Large double room with 20% off Food & Beverages, VIP fruit platter, VIP amenities, bathrobes & slippers, free soft welcome drink, Internet, TV and bathroom with shower.

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Muscat

PO Box 1512 PC 130 Al Azaiba, Dohat Aladab Road Al Khuwair, 000
152130 MUSCAT
Oman

GPS:23.593543, 58.419178

Telephone
Fax +968 24 487970

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
  • 171 rooms
  • 5 rooms for people with reduced mobility
  • 54 connecting rooms
  • 136 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French
  • Russian

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine

Business

3 Meeting rooms

Business Center

  • Self service business center

Well-being

Gymnasium

  • On site
  • On site
  • Indoor parking
  • Private
  • 24 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

OOPEN PASTA and GRILL

Photo out of - OOPEN PASTA and GRILL

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus... Our Oopen restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

Cooking style
International
Capacity
120
Accessibility
Accessible service
152130 Muscat, Oman
Telephone +968 22 354600

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus... Our Oopen restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  388 reviews

Customer review rating 1.5/5

S. S. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Hesham M. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Dahiya A. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Bhaskar P. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Mina M. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Hesham M. Business - Confirmed reviews ALL

Dear Ibis Muscat Management Team, I am writing to express my serious dissatisfaction with my current stay at Ibis Muscat. I am a regular and loyal customer of the Ibis brand and have stayed many times at Ibis Muscat, Ibis Jeddah, Ibis Bahrain, and Ibis Dubai. Unfortunately, during this stay at Ibis Muscat, I experienced a level of hygiene that I have never encountered before at any Ibis property. As shown in the attached videos, I found a live cockroach inside the bathroom/toilet of my room. I immediately informed the Reception Team, and members of the hotel team came to my room. However, their response was simply to kill the cockroach in front of me. I would respectfully ask: Is this considered the correct hygiene and pest-control practice for an international hotel brand such as Ibis? Finding a live cockroach in a guest bathroom is already extremely concerning. Simply killing the visible insect does not address the possibility of an underlying pest-control or sanitation problem within the room. I would have expected the hotel to immediately: * Conduct a professional pest-control inspection; * Thoroughly clean and sanitize the affected room; * Investigate how this occurred and take corrective action to prevent recurrence. As a long-standing Ibis customer, I am extremely disappointed by both the hygiene condition and the way the incident was handled. I kindly request that hotel management investigate this matter urgently and provide me with a formal response explaining what corrective action will be taken. The videos documenting the live cockroach are available as evidence. I look forward to your urgent response. Best regards,

Customer review rating 1.5/5

Dahiya A. Business - Confirmed reviews ALL

I had two issues: 1. There were some bugs in the bed, these weren’t bedbugs but something else. I couldn’t sleep at night and had bite marks all over my arms and feet 2. The housekeeping comes in at 6-7 PM when we are back. Ideally they should come in during the day when the guests are out.

Customer review rating 4.0/5

Bhaskar P. Business - Confirmed reviews ALL

internet is very poor then and then signals go out and I could see from last 1 year with no remedy.stuffs are very helpfiul

Customer review rating 2.0/5

Mina M. Business - Confirmed reviews ALL

Room had flies and very bad smell, dinner and breakfast is way below average

Customer review rating 4.5/5

Julie A. N. Business - Confirmed reviews ALL

Booking was made a night before and warmed welcome given by reception staff upon check in. Room preference was given accordingly and offered member benefits.

Customer review rating 5.0/5

Anush A. Couples - Confirmed reviews ALL

Located almost in Center of muscat, near to airport. Only difficult is parking in basement if you have a bigger car but there is parking near by for that.

Customer review rating 4.0/5

Siddhant A. Families - Confirmed reviews ALL

Good hotel at excellent location. Everything was good except the pillows which were not fluffy enough and room size which seemed slightly small to me. Staff was quite good.

Customer review rating 3.5/5

Rashid A. Solo - Confirmed reviews ALL

The stay was okay however there was a lot of door banging in the morning that kept waking me up, not sure if it was the cleaners or something else, but definitely the guest room doors. You might want to look at installing door snubbers so that the door don’t make such a noise when closing. The shower showed sign of mould where the sealant was, I am sure the mould can be cleaned easily with few products in the market.

Customer review rating 2.5/5

Tariq A. A. Friends - Confirmed reviews ALL

Towels not provided … over charging for a bit early checking is not expected for a frequent staying member

Customer review rating 2.0/5

Stephane T. Solo - Confirmed reviews ALL

The stay got off to a good start: a warm and speedy welcome. Platinum status was recognized, with a complimentary minibar and a welcome amenity. Unfortunately, that was the extent of the positives. The room I was given must be intended for families, as it connects to the room next door. A nightmare ! You can hear absolutely everything. When he snores, when he watches videos at full volume and when he talks on speakerphone. The best part is when an employee decides that vacuuming at 12:44 AM. I’ve never seen anything like it. I thought it was a joke. And finally, at times, there was a smell of tobacco in the room coming from the ventilation. If you have to go there, I hope you have better luck than I did. _______________ Le séjour avait bien commencé : Un accueil chaleureux et rapide. Reconnaissance du statut platinum avec mini bar offert et plateau de bienvenue. Malheureusement pour le côté positif ça s'arrête là. La chambre que j'ai eu doit servir de base aux familles car communicantes avec la chambre d'à côté. Un cauchemar ! On attend absolument tout. Quand il ronfle, quand il écoute des vidéos avec le son au maximum à 6h du matin et quand il téléphone en haut-parleur. Le meilleur c'est quand un employé se dit que passer l'aspirateur à 00h44 est une bonne idée. Je n'ai jamais vu ça. Je pensais à une blague. Et enfin, pour finir, par moment une odeur de tabac dans la chambre avec la ventilation.

Cher Monsieur T., Je vous remercie d'avoir pris le temps de partager vos impressions concernant votre séjour à l'ibis Muscat. Je suis heureux d'apprendre que votre accueil a été chaleureux et que nous avons pu reconnaître votre statut platinum. Cependant, je suis sincèrement désolé d'apprendre que votre expérience a été ternie par plusieurs désagréments. Concernant la configuration de votre chambre, je comprends que la connectivité puisse causer des nuisances sonores. Nous nous efforçons de répondre aux préférences de nos clients, et votre retour est précieux. De plus, je m'excuse pour le dérangement causé par le nettoyage nocturne. Cela ne correspond pas aux normes que nous souhaitons offrir. Enfin, je suis désolé d'apprendre que vous avez perçu des odeurs indésirables dans votre chambre. Nous prenons ces préoccupations au sérieux et nous nous engageons à maintenir un environnement agréable pour tous nos clients. Merci encore pour vos commentaires, et j'espère que vous nous donnerez une autre chance à l'avenir. Cordialement مع تحياتى, Amir Necola Executive Assistant Manager ibis Muscat

Customer review rating 3.5/5

Hosseinali G. Business - Confirmed reviews ALL

I feel not good at ibis Muscat, It seems to me I am at Inn. This ibis was different with other ibis I stayed arround the world.

Dear Hosseinali G., Thank you for your feedback. I am sorry to learn that your experience at ibis Muscat did not meet your expectations, especially in comparison to other ibis properties. We appreciate your comments and will consider them as we strive to enhance our guest experience. Kind regards مع تحياتى, Amir Necola Executive Assistant Manager ibis Muscat

Customer review rating 4.0/5

Ceasar J. L. Solo - Confirmed reviews ALL

Really good place to rest for a vacation.

Dear Ceasar J. L., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel to be a good place to rest during your vacation. Your satisfaction is our priority, and we look forward to welcoming you back soon. Kind regards مع تحياتى, Amir Necola Executive Assistant Manager ibis Muscat

Customer review rating 3.0/5

Jasmeet S. S. Business - Confirmed reviews ALL

When I reached the hotel no one was present at the reception for check in for almost 10 mins Had booked bed and breakfast still at the restaurant they insisted my breakfast is not included this happened second time.

Customer review rating 4.0/5

Devendra N. S. Couples - Confirmed reviews ALL

I’ll definitely refer, I would suggest the maintenance personnel should be attentive, atleast after complaints

Customer review rating 4.0/5

Kawana C. Solo - Confirmed reviews ALL

It has always been great staying at Ibis hotel the staff are friendly, the place is located in a nice place. And the break fast is always on point.

Customer review rating 3.0/5

Abraham R. Business - Confirmed reviews ALL

I stay here while waiting for my company provided accommodation and it was the only hotel left with many rooms available and the price is not jacked up for the last minute order.

Customer review rating 5.0/5

Jem D. Families - Confirmed reviews ALL

Always having a great stay here. The front office team has always been supportive and caring. Best experience staying in IBIS.

Customer review rating 4.5/5

Meera A. Families - Confirmed reviews ALL

Budget friendly hotel well located close to the malls and other attractions in muscate

Customer review rating 3.5/5

Mozhde G. Business - Confirmed reviews ALL

I wanted to quickly let you know about a small issue with the shower in my room. The showerhead kept slipping / falling down whenever I tried to use it. Other things well all fine.

Other web-users rate our hotel

  • 346 reviews 9.1/10 Location
  • 471 reviews 5.9/10 Room
  • 729 reviews 9.1/10 Service
  • 19 reviews 6.8/10 WiFi
  • 243 reviews 9.2/10 Food
  • 234 reviews 7.3/10 Cleanliness
  • 218 reviews 8.1/10 Breakfast
  • 197 reviews 3.3/10 Comfort

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